Serenity Alma Heights

Egypt , Hurghada
HURGHANDA, 36 km Safaga Road, Makadi Bay, 2
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75 reviews shown

10/10

Exceptional

06 Mar 2026

Arunas

Clean room, everything is good 👍👍

Family

10/10

Exceptional

19 Feb 2026

Fatma

Best staff in any hotel I’ve ever been !

Friends_and_family Family

4/10

Poor

23 Jan 2026

Aleksandra

The room was ok nothing special i had to tip thecreceprion to get vasics delivered like toothpaste - bathrobes ect. The lacl of tramsparency about the servjces is exhauating - attempts of scam on every step .

Leisure Family

10/10

Exceptional

02 Jan 2026

mitul

Absolutely loved our stay! The hotel was brilliant, the staff were amazing, and it’s perfect for families with kids. We wouldn’t hesitate to come back again.

Leisure Family

10/10

Exceptional

02 Jan 2026

OMAR

Staff were very friendly, will definitely be back

10/10

Exceptional

10 Dec 2025

Fady

Cleanliness, Food quality and the Staff

Partner

10/10

Exceptional

31 Aug 2025

Moustafa

An interesting destination especially for kids with lots of activities to do (e.g. Aqua Parks, Amusement Parks, Wave Pool, Video Games, etc.)

My only concern is that the amusement parks and video games are against extra charge.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Ayana

it was a little dirty ar times and there could jave neen more food a drink options.

Leisure Family

8/10

Excellent

30 Jul 2025

Sahar

The hotel is good for families with kids. It’s got a water park and amusement park ( a small one ) rooms are clean and comfy. The buffet food was average and crowded it was hard to find a table . The hotel grounds is very nice I don’t recommend it for couples if you want quiet

Leisure Partner

10/10

Exceptional

26 Apr 2025

Siddharth

Great location, facilities for kids, good food, and very hospitable service. As other reviews suggest, the rooms were a bit dated but Aly at reception was very accommodating and offered us a good room with view, and late checkout. We loved out 2 day stay at Alma Heights

Leisure Family

10/10

Exceptional

09 Apr 2025

Mayya

The best family hotel

It was just what we were looking for. Very friendly staff and amazing service just an excellent food

Friends_and_family Family

10/10

Exceptional

31 Oct 2024

Qiong

Very good.

Very good experience. Reasonable price. Two adjacent resorts to meet the needs for both children and adults. There is shuttle to the beach. The snorkeling at the beach is great. We enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

30 Sep 2024

Bechoy

Aqua park was spectacular!!! and the staff was great.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2024

hayley anne

Really great hotel, always got beds, good good, only negative was the drinks. Warm beer and awful cocktails. I didn’t drink all week due to them being so bad. Staff lovely and attentive

Leisure Family

10/10

Exceptional

24 Aug 2024

James

Very good food, drinks and amenities.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2024

Sue

Clean, friendly helpful staff, beautiful pools with good animation team. Food and drinks very good

Leisure Family

10/10

Exceptional

09 May 2024

hossam

Super friendly stuff, most of the food is great, accommodation and facilities are awsome

Highly recommended for family with kids that they want to enjoy time on swimming pools and aqua parks, beach is accessible with a shuttle evry 15 minutes and the breach is good for relaxing and diving

Leisure Family

8/10

Excellent

25 Dec 2023

Verified traveler

So much to do, great for a family week in the sun!

Staff here are so friendly and helpful. The rooms are a little tired and basic but had everything we needed. The water slide park was fantastic and we used it everyday. The fun fair rides and arcade are also great, an extra cost but reasonable. There was a great variety of food in the various restaurants although the rules around the a la carte bookings were not clear with different people saying different things. The animation team and activities were great fun and provided variety for us all. Amazing being able to dive from the other hotel and see such great coral and fish. Weather was gorgeous, especially coming from winter in the UK!

Friends_and_family Family

10/10

Exceptional

19 Dec 2023

Abbygail

Me and my family absolutely loved our stay here. We had the most lovely welcome with drinks on arrival, we was able to get food and drinks upon on arrival whilst we were being checked in. Our bags were all brought to our rooms really promptly with care. The facilities are great, and all the pool areas and gardens were let clean and safe. We loved the aqua park, wave pool and crazy river they were great fun and the fair is a fantastic bonus. The food was amazing, we were a family of 11 taking up 5 rooms and everyone throughly enjoyed the food and drinks. The staff were absolutely fantastic and could not do enough for us. Dasha always checked in with us regularly assuring we was having the best holiday and offered great advice about the best services available around the hotel, she was really friendly and super helpful and we enjoyed seeing her around the hotel she is definitely a credit to serenity. The service is up there with the best I have received and I have been to a lot of hotels in Egypt. There are to many staff to name for their great service as every member of staff was brilliant and couldn’t do enough for us. Our room needed updating but it was kept spotless, the room was really spacious and the beds really comfortable and the bathroom was big with a lovely big shower cubical which is great when you have young children. We had fresh towels and toiletries daily and the cleaner even made a few towel displays for us. I would definitely recommend serenity fun city.

Leisure

10/10

Exceptional

05 Aug 2023

SUAAD

Excellent

Every thing is wonderful the stuff friendly thanks for Mr Emad and Mr Mahmoud

Friends_and_family Family

2/10

Poor

07 Jul 2023

boula

Poor food quality, dirty swimming pool

Leisure Family_with_children

2/10

Poor

03 Jul 2023

boula

Food quality was very poor. Dirty swimming pool due to vomiting kids .

Leisure Family

10/10

Exceptional

28 Jun 2023

Abdelrahman

It was a super pleasant experience with friendly staff especially Mahmoud Fawzy the receptionist, house keeping and the restaurant staff
A strongly recommended venue for families

Leisure Family_with_children

6/10

Pleasant

25 Jun 2023

Omayma

Bad beach - old furniture- bad room service
Pool floor is disaster for foot
Animation team is very great and so much variety for food very great that it

Leisure Family_with_children

10/10

Exceptional

24 Jun 2023

Ahmad

Amazing resort

Amazing resort. Water park for kids and one for all ages. Theme park with many rides. River rafting. Many pools and evening shows. Huge selection of food. Rooms are spacious. Best option for families.

Friends_and_family Family

8/10

Excellent

25 Apr 2023

Mohamed

Nice place for kids

Nice place for kids but the food quality was not very good overall it is a very good stay but not excellent

Friends_and_family Family

10/10

Exceptional

24 Apr 2023

Ahmed

Wonderful

Amazing staff nice place

Friends_and_family Family

8/10

Excellent

31 Aug 2022

Mahmoud

Aqua park, Food, staff were great .. the hotel was not luxurious as expected from 5 stars hotel and the room was poor.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2022

Ahmed

Everything was perfect
Friendly staff comes on top
Aqua park is fantastic and safe
High quality and delicious buffets
Only rooms are some how old furnished

Leisure Family_with_children

10/10

Exceptional

21 Jun 2022

Mohamed

Thanks for the team

Leisure Family

8/10

Excellent

09 Jun 2022

Riyad

Rooms dated but Kids don't see that side & had an amazing time with pool/water park and fair in the evening

Leisure Family_with_children

10/10

Exceptional

20 May 2022

natalia

Its a great place to have fun with the kids, dedicated and courteseous stuff, and incredible shef. Only one con, lack of internet, so plan ahead, if you need one.

Leisure Family_with_children

10/10

Exceptional

07 May 2022

Mohamed

Amazing

Friends_and_family Family

10/10

Exceptional

25 Oct 2021

Doha Mohamed

Awesome place

2nd stay in this hotel. Amazing staff and animation team. Kept us busy throughout. U feel engaged all the time. Landscape is well maintained.
Cleanliness of plates in main restaurant.
Pillows not so comfy.
Room furniture is getting old.

Friends_and_family Family

6/10

Pleasant

24 Oct 2021

Verified traveler

Hotel needs renovation specially hallways and the rooms.
Night activities are weak and ends early.
Snacks are ok but main meals need a better variety.
Wifi was not working and if it works its only allowed in the lobby.

Friends_and_family Family

8/10

Excellent

05 Oct 2021

Hany

Clean , food , staff

Leisure Family_with_children

10/10

Exceptional

30 Sep 2021

Ahmed

A nice place to stay

The place was amazing, very friendly staff, everything was perfect, i will repeat the visit for sure

Friends_and_family Family

10/10

Exceptional

06 Jun 2021

Ahmed

Exceptional stay

From the moment you enter , you will be greeted with the general manager Mr.alaadeldin and you will feel as a special guest in such extraordinary place , the aqua park is amazing which u will never get enough from it , with the help of the professional instructors keeping the safety levels to maximum with alots of entertaining and exciting experience , ask their for waleed , he is great .
Another great this is the foor , plenty if stuff with greay taste and high level of service , people here are always seeking ur satisfaction, as an advise try the inclusive deal and have the option of the nice and cosy snaks and drinks bar all over your stay

Friends_and_family Family

8/10

Excellent

09 May 2021

Verified traveler

Nice staff. Clean amenities

Leisure Family_with_children

8/10

Excellent

09 Jan 2020

M.KKhamis

1. The pricing was misleading... Lots if services are with limited access or unincluded into the price. Actually I paid for all inclusive but got the service if full board.

2. The pools weren't heated.

Leisure Family_with_children

6/10

Pleasant

08 Nov 2019

Verified traveler

Food need to be updated. Same every day was boring.

Friends_and_family Family_with_children

8/10

Excellent

28 Oct 2019

Verified traveler

Everything is lovely and turned out to be representative of the advert but food is where they let it down. The type of ingredients was poor and apart from burgers and chips nothing served on the pool side where normallt there is a huge variety of grilled food, fresh fruits and salads all day to much if you skip lunch. Expected the same on a five start resort. Fish was poor quality, Except for excellent prawns everything else was low value.

Leisure

10/10

Exceptional

09 Oct 2019

Ahmed

Amazing

– From the first moment with Mr Michael in the check-in , till the last moment with also during check-out you can feel the great hospitality ,, the room was very good and fulfilling the family needs , the aqua park is top notch especially with the excellent snacks bar , the food quality and variety was very satisfying , the luna park is also very delightful ,and the foam party in beach is very good. i definitely recommend this place for families and even couples . It is a true fun city for children and young adults

Family

8/10

Excellent

19 Sep 2019

Verified traveler

Very good hotel clean and comfortable

Friends_and_family Family

10/10

Exceptional

30 Aug 2019

KhaledMahmoud

The resort was amazing, the staff was very helpful and friendly, the facilities were good, sure I will be back to this place soon.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2019

Zainul

Awesome aqua resort and hotel

The hotel and staff are really good and helpful. The staff are always ready to help. Always smiling and joyful. Wide selection of food and snacks. Very entertaining animation team. Highly recommended hotel with aqua park.

Family

10/10

Exceptional

07 Jul 2019

Belal

Excellent , I realy enjoyed my stay and for sure , i'll be back soon.
Thanks for the hotel staff and for the hotel management which fosters the values of excellance and guest satisfaction.

Leisure

10/10

Exceptional

19 Jun 2019

magdy

Outstanding hotel

Outstanding

Family

10/10

Exceptional

05 May 2019

Ishraq

Highly recommended

Perfect ..almost the best stay ever

Family

10/10

Exceptional

02 May 2019

Haidy Magdy

Much fun specially for kids

Very friendly staff, the ground floor is nice & comfortable to reach easily , lovely slides operates from 10:00 am to 5:30 pm, then you have free two hours at Luna Park for Kids which have very entertaining games for kids including crashing cars & roller coster, there is a main pool which is lovely ...some may find water little cold only at main pool, but for the pool with slides or kids pool all are ok, there is a crazy river don’t miss it it operates two hours a day it’s nice specially with kids...rooms are spacious clean but if they renovated the furniture would be much better but we were happy with it though ...there is a shuttle bus every 15 minutes to the beach, beach view is nice however it has lots of rocks & corals, not suitable for swimming for kids, only relaxing on it...all inclusive is nice ...you find nice snacks along the day ...will be back def

Family

10/10

Exceptional

26 Apr 2019

Tarek

fun for children and adults and very friendly staff

Leisure Family

10/10

Exceptional

26 Mar 2019

Verified traveler

Very good hospitality and the variety of entertainment, excellent place for kids

Leisure Family

10/10

Exceptional

10 Feb 2019

Doha

Wonderfull Family Experience

It was great. Reviews were all correct. We all enjoyed every bit of it. All water and theme parks are great and have great respect to safety. And all is in great condition. Even the spa experience was great. Staff are great and soooo friendly and helpful. My only comment is there are people offering trips (quad bikes, semi submarine, etc.) and I am not sure if they are hotel staff or renting agencies but they are double the price of other booking sites on fb and we met the peoplw booking with them at the hotel on the trip! So same experience double price. But that wasn't a downfall for us as we did some searching before we book.
Otherwise, excellent facility, staff, food, parks, etc.

Family

10/10

Exceptional

24 Nov 2018

Verified traveler

Aqua park and luna park great food, amazing staff the best

Leisure Family_with_children

8/10

Excellent

27 Sep 2018

Wamm

A lovely stay at serenity fun city, so much to do for kids & the staff are unbelievably nice, go out of they way for you. Rooms were not as nice as I expected, air conditioning wasn’t brilliant & Seamed very dark, not brilliant lighting as some of the lights they had wasn’t working. Kids club can drop child off from 10-1 & then again 2-5 for kids 5 & over however not a lot to do for kids apart from colouring, painting etc. We were All inclusive however I’m a Muslim & don’t drink beer however the same glasses are being used for soft drink, times where I could taste beer in my soft drink as glasses not washed properly, may I suggest using disposable cups. I have small kids & the kids aqua Park was closed during our whole stay as some work was being carried out, very disappointed as this was one of the main attractions why we booked this hotel. As a substitute they had put afew baby slides in another pool for kids however this was right next to the big pool so I was constantly worried my 2 year old would run & fall in the big pool. One of the rides at the theme park wasn’t working so we didn’t get to experience that. The hotels taxi service was really good however one of the drivers took us to the mall one day & was lovely & friendly & very chatty & then the same driver was taking us to the airport as we left & as we ddnt leave him a tip from the mall trip he didn’t speak to us the whole way & was driving very fast considering we had small children in the car.

8/10

Excellent

10 Sep 2018

Chris

Serenity Fun City- Egypt

Room and staff were fabulous... really hospitable and clean establishment.
There was plenty of offerings in terms of food, alhough alot of it felt quite 'samey'.
the waterslides and fairground were fabulous for kids and grown ups alike and the weather was amazing... we would definately advise a visit!

Family

10/10

Exceptional

07 May 2018

Hassan

Fabolous place ,great teams everywhere receprion,restorants,pool and recreation team all of them where great.

8/10

Excellent

27 Apr 2018

Ketan

Even though Ebookers did not forward our booking to Serenity, the guy at the reception, Mohammed, sorted us out a room with no problems. The hotel is very good for children from the water slides, playground, beach and the funfair (free from 6-8pm). Also there is a small games arcade which you need to pay for but good for when it is windy outside.
The staff were friendly. Only thing we could complain was the lack of variety in food in the main restaurant esp since we are vegetarians. We haven't had a problem at other all inclusive hotels such as Jungle Aqua.

Overall, a very good clean hotel with so many things to keep children busy.

Family

8/10

Excellent

10 Apr 2018

Aly

Serenity fun city

It was good in terms of entertainment to my kid. However, some items could be enhanced such as room cleanliness, facilities (such as sewing kit, ear cotton pads), and food quality and variety.

Family

10/10

Exceptional

19 Feb 2018

Verified traveler

Superior

I would recommend this resort for family with kids , it has all fun ( water park , Luna park ,etc..), it was perfect vacation I wish to go back soon .
Thanks for the stuff they are so friendly specially Mr. Ahmed at the front desk .

10/10

Exceptional

12 Feb 2018

Ali

Great Hotel

Excellent food choice - friendly staff

Family

10/10

Exceptional

06 Feb 2018

Mostafa

Excellent vacation with my family

Family

6/10

Pleasant

07 Jan 2018

Bonnie

1. Terrible bed
We stayed for 12days over the Holliday. The first night my husband slept on a box spring, not a mattress so we asked to hotel to chang the bed a couple times. However the new bed was still noisy and old so when he turned over the noisy kept us awake. He had a sore back the whole trip. The sheets were old too.
2. Specialty restaurants
We were unaware about how the process works upon arrival we were told by another guest about using the restaurants. My husband was told we could use them two times during a one week stay by reception. However the guest used the specialty restaurant two times in her 3days stay. When we ask for more information from the booking desk we were told we could book as many meals as we wanted with in 2days notice. By this time we could only book one more time. There needs to be better communication between staff and guests in this area, as well as a clear policy.
3. Pool area had too many smokers. Smoking should not be allowed in general areas, as especially when young children are around.
4. Day tour sales people were too pushy. After a few days my husband felt uncomfortable walking around because he was tired of trying to avoid them.
5. The amusement park cha extra.
6. Thank you to all staffs specialy Bassem who work very friendly.
7. Overall the good was much better than the bad, and we are planning to return because it is good for kids. Hopefully the bed is more comfortable and there is no more smoking in public areas.

10/10

Exceptional

28 Sep 2017

Amr

The hotel staff are very friendly and the aqua park is amazing. just fantastic hotel

10/10

Exceptional

07 Apr 2017

Ragia

I would definitely come back again

It's a great place to go. Very good food, very nice aqua. The staff is very friendly

10/10

Exceptional

27 Feb 2017

saiful

Very accommodating

We enjoyed our stay very much, what more can you ask for, something for everyone, kids were happy at the pool. Made a bond with all the staff, they were so nice and very accommodating to all our requests.from the manager mr.shariff to front desk guys Ahmed and Hamdi, to the cleaner khaled.quest relations Teri was so nice, organised taxi and restaurants. I can't fault my stay. Saiful & Amina

10/10

Exceptional

31 Dec 2016

Verified traveler

Wonderful staff

Wow for kids they really enjoy playing and staying in amazing hotel

8/10

Excellent

22 Nov 2016

Hossam

Nice Hotel

Staff are so kind / helpful / and friendly to a great extent
Aqua park & crazy river are amazing
Luna park is a lot of fun for children and families (offering a free 1 hour each day :) )
Food is very good, offering a lot of varieties with good taste.

Room AC was not working as cold (only fan with hot air flow, they are disabling the cold option :(, room felt like a SAUNA). and this was not for my room only, my brother faced same problem in another room in same building D2. My advise is to AVOID staying at building D2.

Family

10/10

Exceptional

09 Sep 2016

Mohamed

Amazing Hotel

The hotel including Aqua park for adults and kids is amazing .. Luna park is interesting for my kid, he had so much fun .. Staff very helpful , very good service .. Pools are so good and clean .. Night Shows are very good and animation team do their best .. various kinds of foods,drinks available all day.
The Beach not for usual swimming only for snorkeling .

Points need more enhance:
The pool view at night need more spot lights,because resort is dark at night.
Kids slides(3 slides in front of adult slides) need to be heated as it is so cold ,some children's complain too

Family

8/10

Excellent

18 Aug 2016

Ahmed

Good vacation

Very good except for food &beverage was not that good

Family

8/10

Excellent

15 Aug 2015

Verified traveler

Wonderful hotel in makadi

Although I only stayed for 2 days. It was a nice trip I really liked the aqua park the slides were awesome.

4/10

Poor

09 Aug 2015

Hany

Not good experience

services are not avilliable on time, after many requests they may reply
staff are not clean, shortage in staff is high
I discovered that prices from local travel agents is less 20% than hotels.com
no system for operating the aqua area, you need to fight to get a floating ring for Aqua

Family

6/10

Pleasant

24 Mar 2026

Mohamed

Chambre propre , petit déjeuner ok

Partner

10/10

Exceptional

29 Dec 2025

ANTONIO

servizi per i bambini