Name: Hilton Garden Inn Downtown Providence
Address: 21 Atwells Avenue, Providence, 02903, US

10/10

Exceptional

07 Jun 2026

Biljana

Staff is very pleasant, hotel extremely clean, beds very comfortable, great location. Strongly recommended.

Family

6/10

Pleasant

07 Jun 2026

Caroline

Was not told that 32$ parking would be charged was very expected the lady who checked me in was rude I think because we look young

Partner

10/10

Exceptional

05 Jun 2026

Ann

Excellent location. Hotel was under construction - so would like to revisit once done.

10/10

Exceptional

03 Jun 2026

Yasily

Staff

Family_with_children

6/10

Pleasant

29 May 2026

Brian

The thermostat in the room was useless. There was no switch to choose between heating and air conditioning, and it made no difference in room temperature whether the thermostat was at 65 or literally 80 degrees.

Partner

10/10

Exceptional

26 May 2026

Ann

Very centrally located downtown. Easy to walk to resturants.

Partner

10/10

Exceptional

23 May 2026

Annica

Renovated, Modern interior and Rooms. Very clean. Quality bath products.

Friends_and_family Family

8/10

Excellent

22 May 2026

Patricia

Beautiful room but uncomfortable pillows, needs full length mirror and mirror outside of bathroom. Very loud ac system.
Hotel is under renovations but we were not told this at time of booking. Not a major inconvenience but a bit disruptive. Had to travel to another floor for ice machine.
Great location and paid parking onsite is helpful

Partner

2/10

Poor

21 May 2026

Jesselyn

I normally don’t leave reviews, but this stay at the Hilton Providence was beyond disappointing. Paying over $1,000 for a stay only to arrive and discover the property was under major construction with little to no clear disclosure beforehand felt incredibly misleading. It was nestled in a hard to find spot.

Parking was a nightmare because of the construction some days we couldn’t get out or in… or reach the desk as the call button was NOT working, there was only ONE working elevator for the hotel, multiple amenities were unavailable, and to make matters worse, the air conditioning was out. For the price paid, this was completely unacceptable.

I booked through Expedia and received little to no meaningful support or resolution despite these very real issues impacting the stay. They wanted me to leave to compensate me after traveling 13+ hours and being out of the 1K upfront plus deposit.

Travelers deserve transparency before booking. Had I known the extent of the construction, lack of amenities, elevator limitations, and AC issues, I absolutely would have chosen another hotel.

Buyer beware.

Family_with_children

6/10

Pleasant

20 May 2026

Dianne

We were unable to connect to WiFi. The front desk, in two separate calls, referred us to an alleged Help Desk. My experience is that these individuals should be able to walk one through the steps to connect ( we’re talimin an iPhone here.) Instead, the agent claimed that Therese’s a connectivity issue in the hotel. I pushed back and pointed out that this seemed very strange, as the front desk would have been inundated by frustrated guests. The agent insisted.
I called the front desk, who confirmed that hotel connectivity was fine.

I find this insulting. It was just a way to get rid of me.

When one travels, hotel WiFi is very important to the consumer. So is respectful service regarding a valid expectation that has not been met.

I will tjilbg many times before using or recommending Hilton again.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Mary

We enjoyed our stay immensely! We are frequent travelers to Providence to attend shows at the PPAC. This is our first time at this hotel, but it won’t be our last. We love the location, as well as the friendly, professional staff. The room was immaculate. The property was undergoing major renovations while we were there, but that was fine. We look forward to returning to the Hilton when it is fully renovated!

Partner

6/10

Pleasant

08 May 2026

CHRISTINE

Front desk staff were not friendly. The full breakfast was not worth $25. The quality was not good but there were a lot of options. The restaurant staff were very friendly. The food for dinner was good. The parking was a little difficult and did not know it was $27 for the night before checking in. The hotel is under construction. The rooms were clean and updated. The beds were very comfortable. Getting the car out of the parking garage was very difficult. Had to use the help button at the gate to get out because the instructions they gave us to exit were not correct or the exit gate wasn’t working. The view from the hotel was nice.

Family

4/10

Poor

02 May 2026

Paulo

Property was under full construction and we were advised until a couple of days prior to our stay.

Friends

2/10

Poor

27 Apr 2026

Margaret

The hotel was under renovations during our stay we were only told a few days before there was no gym. There was no place to hang out, and apparently some of the construction workers knocked out the Wi-Fi so there was no Wi-Fi the entire time I was there and I had a lot of work to do I was quite disappointed in everything and we got a brand new room, but the layout was poor. There was no outlet near the mirror so if someone was using the bathroom, we cannot dry your hair or use the mirror for hair products. There was no vent in the bathroom so the entire bathroom fogged up I could not leave the door open because the bathroom door would automatically close on its own. I had to use a hanger to keep it open so I can vent the bathroom. I did not get any proper coffee of the entire time. I was there. I got decaf coffee and tea. Only the coffee maker was put in a very awkward place where there was a shelf immediately above it and it was difficult to pour water in this is a brand new room. It should’ve been planned out better. Additionally, the lighting in the room was very poor. There was no central light. I had to walk around and turn on each individual little light to get proper light in the room.

Family_with_children

6/10

Pleasant

23 Apr 2026

Paul

The hotel was under construction for renovation and that should have been disclosed prior to. Also, I was charged $3.00 on my credit card for some reason. I didn’t touch the bottled waters or anything in the room that would relate to this charge.

Self

2/10

Poor

19 Apr 2026

relic

tv didn’t work, no deadbolt on the door, no shower curtain in the bathroom, no wifi for the two nights i stayed, and they didn’t tell me they were doing active construction every weekday 8-5 until after i made my nonrefundable reservation. several online sources incorrectly stated that there was a pool. elevator was out of inspection date.

Partner

2/10

Poor

18 Apr 2026

Courtney

Under heavy construction

2/10

Poor

14 Apr 2026

diego alejandro

Poor quality

4/10

Poor

12 Apr 2026

NICHOLAS

Our stay at the Hilton Providence was not pleasant. I believe the hotel is under construction. There was no lobby, just a temporary entrance, the elevators sheathed in brown paper, a warren of rooms with no signage on the main floor and our room devoid of amenities. No coffee cubes, a coffee machine that needed repair even to make decaf tea, dismal furnishings, no fan in the bathroom. We should’ve been advised that this was not the time to stay there. The only thing to recommend it was a nice concierge who was trying to lesson our dissatisfaction.

6/10

Pleasant

06 Apr 2026

Peter

You should be told about massive on-going property renovations before you book, not right before you arrive and your stay is no longer refundable. And please don’t tell me that work will only be occurring during certain hours when it was clearly still happening an hour after it should have stopped and started up again 2 hours earlier than what the sign in the lobby says.

Partner

8/10

Excellent

06 Apr 2026

robert

Good location

4/10

Poor

05 Apr 2026

Younghoon

The hotel was under renovations and I didn’t see any warning about it while booking. Elevators were slow, the fitness center was closed, the drains took forever to take in water and the faucets were perpetually dripping

Self

6/10

Pleasant

24 Mar 2026

Lisa

Under construction starting in the morning

2/10

Poor

24 Mar 2026

PETER

Room was not ready for check-in, had to wait around. WIFI did not work at all, had to rely on 5G

Family_with_children

2/10

Poor

22 Mar 2026

Stephen

This hotel is over priced with its current condition. They are presently under renovations. Construction goes from 8 am to 5 pm every day. The rooms are dated and dirty with mold in the shower and curling walllpaper. There are no amenities and parking is an additional charge 35.00 a night. Considering the current state of the hotel they could provide free water but that’s 3.00 dollars a bottle as well. Towels and bedding is thread-bare. I would say location is close to the highways and major downtown restaurants and clubs which was the only redeeming thing during my stay. There are other hotels in the vicinity cheaper and well managed.

10/10

Exceptional

17 Mar 2026

Saleha

Nice location. The building is a bit old but they were renovating it. Clean and comfortable rooms.

Self

2/10

Poor

03 Mar 2026

James

They were working on elevators. Only 1 out of 3 were working. The one that was working broke with several people on it including a father, his son, and daughter. They were stuck for 25 mins. There was a picture of a pool on the website, and there was no pool. They advertised a hot breakfast buffet but did not have any. When I went to the front desk to ask a girl with braids gave me attitude like I was screaming when I was perfectly calm. There was smoke i. The elevator from them jackhammering, before it broke. She said none of it was their fault. She told me that I received an email about the on sight constuction. I called corporate, so could hear how terrible it was throughout the building. It was honestly laughable, except my overweight Dad with heart conditions had to walk down and up 6 flights of stairs everytime he went to the room.

2/10

Poor

25 Feb 2026

Esther

Hotel is outdated
Television Did not work. Vice you got it to work it was cutting off. No WiFi
Not as clean

Self

10/10

Exceptional

22 Feb 2026

Zachary

Room was very clean.

8/10

Excellent

21 Feb 2026

Caitlyn

The room was clean and comfortable! Convenient bar and Starbucks connected!

Partner

6/10

Pleasant

19 Feb 2026

Leslie

The worst part of our trip was our experience with Expedia who never booked our reservation. The Expedia staff was extremely unhelpful.

The host staff was very pleasant, but not truthful, the hotel is under construction, and there were issues with our plumbing and heat in our room. Had to call maintenance multiple times and they still could not fix the draining of the faucet.

Looks like the hotel is doing cosmetic changes, but they really need to do changes to the overall plumbing and heating which probably will not get addressed.

Family_with_children

4/10

Poor

12 Feb 2026

Mihail

Bathroom light would go off, very noisy HVAC and windows wouldn't insulate from outside noise, small shower head that is good for cats, $3 bottled water. Now the restaurant - terrible experience, smug server, coupon indicated full buffet breakfast but was given instead only an option of 3 sugary carb meals.

Business Self

10/10

Exceptional

10 Feb 2026

Tiffany

The staff was very friendly and helpful.

2/10

Poor

08 Feb 2026

McKayla

The room was dirty and the whole hotel smelled. We paid $32 just to park. Seems very overpriced for what they offered. Absolutely not worth what they charge to stay! Parking should be included in the stay.

Family_with_children

10/10

Exceptional

08 Feb 2026

Caroline

Clean. Friendly.

Leisure Family

4/10

Poor

03 Feb 2026

Laura

Parking is outrageous at $32 a night. $50 a night for incidentals is outrageous. A water bottle for three dollars when it’s offered in the room is outrageous. The building is outdated with lots of poorly maintained and kept walls and floors and fixtures. The toilet did not flush well. The bathtub faucet did not work well and is falling off.The maid tried to come in my room at 8 AM when I was still very much in my room and checkout is not until 11. She was coughing loudly through the hallway like she was very sick, but still wasn’t work. She did not cover her mouth. She went from room to room, coughing and coughing. The buffet that was offered for breakfast did not exist. Which I had purchased. Instead, it was a sitdown breakfast. It was very slow. It took a half an hour to get served breakfast and I was the only person in the entire restaurant. The business center consists of nothing more than a printer. The building is old dilapidated looking. The sofas in the waiting area looks saggy and unkempt. Just the whole thing was a complete and utter disappointment. Not what I’m used to with the Hilton. Not at all. I would even go as far as to say this is the worst Hilton I have ever stayed at with a high price

Business

10/10

Exceptional

03 Feb 2026

lynda

All good

10/10

Exceptional

26 Jan 2026

judith

Clean room and distance to bars and restaurants was perfect

Leisure Family

10/10

Exceptional

20 Jan 2026

LARRY

Yes

6/10

Pleasant

19 Jan 2026

Lafontaine

Things could have been better.

Leisure Family

10/10

Exceptional

14 Jan 2026

Allan

Clean room. Wished breakfast was included

Leisure Friends

4/10

Poor

13 Jan 2026

Victoria

Room was a sauna! Tried switching to AC just to cool it off and nothing worked! The room never got under 82 degrees!

Leisure Friends

6/10

Pleasant

11 Jan 2026

Nuria

The hotel is being renovated, the elevator would get stuck with us in it. The bathroom had a weird scent to it. The shower was not the best. Personnel was super nice an welcoming. We’re going back in February and wouldn’t stay there again.

Business_and_leisure Family

6/10

Pleasant

06 Jan 2026

Anca

Hotel is old and it looks it. Front desk not particularly friendly. Room ok but not worth the price. Old furniture, the promised micowave and fridge absent, borderline comfortable bed and pillows. They could not accomodate room on the same floor with my friends although I made reservations way in advance for both rooms. Good location; excellent waitress at the bar/ pub of the hotel.

Leisure Friends

10/10

Exceptional

29 Dec 2025

Alexander

Great stay. No construction noises. Always our go to place to stay in Providence.

2/10

Poor

26 Dec 2025

Winston

For NO REASON someone of their staff open the room door at 9am disturbing our sleep for the rest of the morning! Totally disappointed!

Leisure Family

4/10

Poor

24 Dec 2025

Nick

Door to the room was janky and off. Had a repair man come up amd try his best so at least it somewhat closed properly but was still broken. Woke up at 8 am to a knock on the door from housekeeping seeing if we were gone (which we were trying to sleep in). With checkout at 11 i would assume someone wouldnt knock until 9 or 10. Also the fridge was set to max and froze everything we put in it. . Overall a bad time, but you get what you pay for on the price.

2/10

Poor

23 Dec 2025

Sean

I got a message after I booked that they were undergoing significant renovations and to expect various levels of noise. Who wants that at a hotel, and why was it not disclosed at booking. I had non-refundable reservation but that message should have made it refundable. I had stayed there many times, but no more. I like peace at hotels which travelers should expect. I booked elsewhere this trip and skipped this reservation. I had much better accommodations elsewhere. Steer clear of a hotel that screws regular customers. Refund was denied! If I could give zero stars I would!

Friends

8/10

Excellent

20 Dec 2025

Tina

Easy check in, friendly staff, room was clean and nice.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Viviana

The staff was very warming and helpful. Room was more than comfortable and clean.

Leisure

2/10

Poor

07 Dec 2025

Alicia

The two days I stayed at this hotel were frustrating from start to finish. The rooms are extremely outdated, and there was nonstop construction early in the morning. I paid $100 for a late checkout because I couldn’t sleep from all the drilling and banging the previous day, yet I was still woken up again by the same noise. When I brought this up, the front desk gave me a rude attitude instead of helping. Overall, the experience was incredibly disappointing.

10/10

Exceptional

06 Dec 2025

Michael

The staff was awesome at check in. The room was big. Highly recommend.

10/10

Exceptional

06 Dec 2025

Katie

Clean room comfy beds. Great location. Friendly staff. Overnight parking (not as pricy as other hotels nearby). We will def stay here again!

Partner

6/10

Pleasant

30 Nov 2025

Marguerite

Check in staff were very pleasant and friendly, room was nice and comfortable.
The biggest downfall of our stay was our room was near the elevator and (guessing when used) it was extremely noisy which includes through the night. Definitely not a good night sleeping (bed was very comfy).

Leisure Partner

10/10

Exceptional

22 Nov 2025

Diane

Rooms were very clean, parking was extremely easy. There was a nice restaurant in the hotel. It was located right in the middle of where I wanted to be, which was near the Amica pavilion. Very happy with everything.

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Robert

The check in was seamless and the staff great. ROom was perfect.

Business Self

10/10

Exceptional

16 Nov 2025

Angela

The woman who checked us in was the friendliest, funniest, kindest person ever! The parking was super easy, which I always appreciate (and CHEAP). It was in the perfect location and we got an Uber super quick to get to the concert we were attending. The room was comfortable and updated and I highly suggest and would return whenever I come to Providence.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Brian

All good.

Business

6/10

Pleasant

09 Nov 2025

Robert

Breakfast non included with room cost. Should have booked elsewhere.

Self

10/10

Exceptional

09 Nov 2025

George

Everything was wonderful, I’ve stayed here 4 years in a row and have never had a serious concern. The few concerns I did have were addressed and solved quickly.

Leisure

4/10

Poor

04 Nov 2025

Steve

No hot water for my shower. Not the best way to start my day.

Business

4/10

Poor

02 Nov 2025

Joshua

The room smelled mildewy. The elevators were so loud and kept us up all night. The bed was terrible

2/10

Poor

01 Nov 2025

Jose

The accommodations were satisfactory, though not exceptional. The hotel's pricing structure appears to involve significant upcharges for various amenities, with a minimal provision of complimentary services. For instance, a garment steamer was not available, in room water incurred a charge, and parking was priced at $32 per night, which is considerably higher than the $12 per night rate offered by a nearby facility. Furthermore, breakfast and toiletries were not included. Given the room rate of nearly $300 per night, I had anticipated a more comprehensive and value driven experience.

Family

10/10

Exceptional

01 Nov 2025

Eyoda

The cookies in the lobby were phenomenal

Leisure Partner

4/10

Poor

27 Oct 2025

Jae

Room 809, it was a horrible night because of the noise coming from the elevator going up and down. Squeaking and roaring all the night. If you're sensitive to noise, you need to avoid this room.

Leisure Partner

4/10

Poor

26 Oct 2025

Molly

Room smelled like burnt hair the entire time we were there. We thought there was something burning and checked the whole room over. When we told an employee they just said “sorry about that” … nothing more. And there were people fighting in the middle of the night and they were screaming at each other and slamming their door. Woke me up. Also the morning we left they were still yelling at each other and the vent in our bathroom projected it all.

Leisure Friends

10/10

Exceptional

26 Oct 2025

Shakyra

Stay was great the beds are so comfortable.

10/10

Exceptional

25 Oct 2025

Asnakech

Safe a convenient to my intended place, can walk to the mall easily, and dinning Sevice there.

Leisure Self

6/10

Pleasant

24 Oct 2025

Andrzej

Food average. Bed uncomfortable. Back pain after 3 nights.

Business

10/10

Exceptional

21 Oct 2025

Markee

Restful

Room was cleaned when I came in and I made sure it was the same way when I left it.

Self

10/10

Exceptional

21 Oct 2025

Faye

Easy & early check. Friendly employees. Clean room.

Business

6/10

Pleasant

21 Oct 2025

RAJASEKHAR

Not the typical Hilton you would expect. Halways with old carpets. Bathroom tub looks old with the drain stopper coming out.

10/10

Exceptional

20 Oct 2025

Verified traveler

Clean, great staff, dining experience great food service, Starbucks coffee near bye, parking $ 32 per day. Federal hill closed bye .

Partner

10/10

Exceptional

16 Oct 2025

Brian

Quiet and comfy stay

Leisure Partner

6/10

Pleasant

07 Oct 2025

Justin

Lost power and was not alerted of compensated

6/10

Pleasant

05 Oct 2025

Amy

Close to Amica Pavilion

Partner

10/10

Exceptional

04 Oct 2025

reuven

The room is big, comfortable, and we'll clean. Some things needs some renovation and fixing. But overall I enjoyed my stay there

Self

8/10

Excellent

02 Oct 2025

Douglas

Hotel clean, but only offer free coffee in the morning. I drink tea. They need to expand to offering the beverage all day and include a decaf and hot water option

Business Partner

2/10

Poor

29 Sep 2025

isp tech

너무시끄러웅

2/10

Poor

28 Sep 2025

Serge

Horrible staff at front desk. Lady with pimples was very rude

10/10

Exceptional

25 Sep 2025

Herminia

Not applicable

10/10

Exceptional

24 Sep 2025

Helene

Awesome stay and the Vig was fun too.

Partner

10/10

Exceptional

21 Sep 2025

Allister

Always a city that never disappoints, great friendly atmosphere.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Michael

Nice

10/10

Exceptional

12 Sep 2025

Priti

Great weekend stay

Leisure

10/10

Exceptional

07 Sep 2025

ANTHONY

Great experience

Business Self

10/10

Exceptional

07 Sep 2025

Robert

Close to everything

Leisure

6/10

Pleasant

04 Sep 2025

Corey

the property furnishing a decor is dated. Also, no one every came to fix the bath tub faucet to work properly

Leisure Self

6/10

Pleasant

03 Sep 2025

Corey

Room was cold with limited opportunity to receive a space heater.

Store items were limited.

Appear to be dated in new of a remodel.

Team was not very responsive when it came to room repairs, as I had to fumble my way in using the tub faucet due to a stripped screw that no one came to fix after multiple requests. Also, I have yet to receive a phone call back about an inquiry of an item I left behind.

Someone hit my car in the lot and there are no cameras.

Better security may help with tracking personal property damage and overall human safety from the garage.

Leisure Self

10/10

Exceptional

30 Aug 2025

john

Great location

Leisure Partner

8/10

Excellent

24 Aug 2025

William

Staff wasveey friendly and helpful at check-in. Thanks for all you do!

Leisure

2/10

Poor

20 Aug 2025

Rebecca

Staff was rude, needed to move my room in the middle of the night. I was promised a refund and one was no given.

Leisure Family

4/10

Poor

18 Aug 2025

Danielle

Honestly, my biggest issue stand from the fact that there was no fridge available as a breast-feeding mother pumping milk. I had to reach out to the front desk multiple times and it took almost 24 hours to get a fridge. The morning after our first night, I confirmed with someone checking out on the way down to the lobby they had a fridge front desk told me that they would have it moved to my room. They did not. I had to follow up again the afternoon at that point, the person working in the front desk disable to get it moved.

6/10

Pleasant

11 Aug 2025

Christopher

Easy in and out

4/10

Poor

08 Aug 2025

Nancy

Micro didnt work. Refrigerator stuck in corner on floor. Toilet ran all night making noise. Ac had noise in wall.

6/10

Pleasant

06 Aug 2025

Rajoshree

Kyle, one of the front desk staff members at the Hilton Honors hotel, was extremely rude. There was a confusion with our reservation, and I was simply trying to understand what had gone wrong. Instead of helping clarify the situation, he displayed incredibly poor behavior and was unwilling to communicate at all.

Business Family_with_children

8/10

Excellent

31 Jul 2025

randi

College Tour Summer

We had a great stay in Providence, the hotel was very accommodating and held on to our luggage while we explored after we checked out.

Friends_and_family Family

2/10

Poor

30 Jul 2025

Victor

People sleeping on the sidewalk in front of the front entrance of building when you are unloading your vehicle…never mentioned $32 dollars a day to park…,no Expedia no more!

Leisure Family

2/10

Poor

30 Jul 2025

mark

Ac didn’t work. Had to pay $3 for water they left for you in the room. Pay $32 to park. Won’t be back.

10/10

Exceptional

29 Jul 2025

Nazir

Location

Leisure Family