Sonesta Es Suites Providence

Sonesta Es Suites Providence - Airport

United States , Providence - RI
Warwick, 500 Kilvert Street
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18 reviews shown

10/10

Exceptional

15 Mar 2026

Madison

Great stay
The current construction was not a problem and everyone wad nice
Would stay again

Self

2/10

Poor

06 Mar 2026

Tomas

Stayed for 3 nights and 2 of those nights spent it with constant beeping from fire alarms as fire fighters searched each room to trace where the alarm was coming from.

2/10

Poor

03 Mar 2026

Emilson

Didn’t even stay there

10/10

Exceptional

17 Feb 2026

Tara

Great

Partner

2/10

Poor

15 Feb 2026

Jeffrey

I stayed for a week under multiple reservations. I unfortunately received bites on my leg the final day, or the day before my final day. I reached out to the front desk about the matter, and was told management would be in Monday. When hotels.com reached out to management, they stated I did not reach out in a suitable timeframe, when I in fact did. This was unfortunate, as I had stayed with this hotel more than any other. I will not be going back. I was simply looking for an apology, and possible a partial refund, but could not receive either.

Self

2/10

Poor

14 Feb 2026

jessica

Yes! The stay was horrible overall.

4/10

Poor

31 Jan 2026

Cornell

1st room the smoke keep going off as I just checked in went to desk make him aware he goes did I use the room buddy i jist left front dest less them 10min ago. 2ND got switch to new room had a funny smell I was managed 3d the shower and the was was not draining very was like taken a bath for the feet areaslow

Partner

2/10

Poor

17 Jan 2026

Ashely

Rude first desk

Business Partner

6/10

Pleasant

15 Jan 2026

John

The room was great, staff were fine, breakfast was fine. I was there for 3 nights and the whole time the wifi didn't work.

Business

2/10

Poor

01 Jan 2026

Sara

No WiFi, no pool, no breakfast half the time, no running water without notice. Dod receive a partial refund.

10/10

Exceptional

29 Dec 2025

Luis

The staff are the best

8/10

Excellent

27 Dec 2025

Paul

breakfast service was very good. rooms were clean.

10/10

Exceptional

15 Dec 2025

Sebastiao

Everyone was greatly

6/10

Pleasant

15 Dec 2025

JOSEPH

not very friendly and the hotel needs to be renovated

Friends_and_family Family

2/10

Poor

14 Dec 2025

Lymarie

Needs maintenance. They have a pool listed but they do not have one. Our room was not up to par. Dirty bed sheets, dirty bed frame, dirty hand prints on walls. Boogers on lamp next to the bed. The smell of the other people smoking was in our room and I have a severe asthmatic child. They said they had no other rooms available. We checked out early after night one and have been given the run around regarding a refund for unused nights. Would not return or recommend

Leisure Family_with_children

4/10

Poor

08 Dec 2025

Cheryl

I was pretty disappointed with my stay at the Sonesta. The first room they put us in had a toilet that didn’t flush and even had broken glass on the floor. They moved us to another room, but the issues continued — the water took almost 10 minutes to heat up and the towel rack was broken and hanging off the wall.

We only stayed for one night and it wasn’t an expensive booking, so you get what you pay for, but I still expected it to be cleaner and better maintained. The one positive was that the beds were actually very comfortable. Overall, not the experience I was hoping for.

Leisure Partner

2/10

Poor

04 Dec 2025

Benjamin

Booked this room for one night and wish I had slept in my car. Immediately upon entering the room, the smell of burnt weed immediately hit me. It was as if that room had been habitually smoked in for months. I'm no stranger to the smell, and I normally have no problem with it, but this was over the top. Heat wasn't on, room was 53 degrees when we got there. Skip this joint, will be asking for at least a partial refund.

Leisure Friends

2/10

Poor

01 Dec 2025

Diego

The pool was closed with no warning , my kid was sad to not swim
The room was absolutely disgusting, smelled and everything broken.
Also had a strang young guy banging down our door at 9am and claimed to be maintenance and was using a screw driver to break in, confronted and took off in a black suv. We left that morning and didn’t return.

Friends_and_family Family