Name: Providence Marriott Downtown
Address: One Orms Street, Providence, 02904, US

10/10

Exceptional

01 Aug 2026

Talin

Very good and happy with pool

8/10

Excellent

29 Jul 2026

Frederick

The rooms are loud, thin walls and doors are like prison doors

8/10

Excellent

24 Jul 2026

Susan

Gorgeous pool. Hotel is a little older so some things are not up to typical standards. I.e. there were no charging ports (bring your block!), the phone key never worked, etc. I reserved it for the pool and was not disappointed!!!

8/10

Excellent

23 Jul 2026

Juan

Great amenities

10/10

Exceptional

22 Jul 2026

kamila

Nice and clean hotel. Kids loved the pool.

10/10

Exceptional

21 Jul 2026

Snehal

I wanted to give a shout out to the two front desk staff on 7/20 afternoon and 7/21 morning.
I came in tired and had some important meetings to get to. They were extremely helpful in getting me everything I needed and got me going

Self

8/10

Excellent

17 Jul 2026

David

The location was the best part of this hotel with the downtown area & mall only 5/10 minutes away.

Self

4/10

Poor

16 Jul 2026

Lindsay

I have stayed here many times and this was our worst experience. No hot water in the shower, the mini fridge was not clean and there was a bowl of rotten guacamole left in there, and the room overall was very outdated and not clean.

Family_with_children

2/10

Poor

14 Jul 2026

Mazhar

Hotel was very old. From furniture to carpet to bed covers to bathroom to sockets. Everything was outdated. Air conditioner filter was choked and making weird noises. Our room was next to a railway track. Too noisy to sleep peacefully. Bathroom vents were dirty full of dust.
On top of that parking was $32 per night. Parking lot was huge but almost empty.
It was not mentioned clearly during booking that parking was not free.
Suggestions:
1. The rooms need to be redone
2. Parking should be free
3. State clearly that parking is Not free
Very dissapointed with marriott for the first time.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Derek B

Unfortunately we did not get the room that we had reserved and paid for. The staff offered an air mattress that did not stay inflated.

Family

6/10

Pleasant

09 Jul 2026

Rosa

The room service was horrible, along with the elevator, as far with the amenities was ok. Room was ok. Food at the restaurant was average.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Jondra

Hi, I had an overall great stay at this hotel. One of my favorite features was the outdoor pool—it was clean, relaxing, and a great place to unwind. The staff was also incredibly friendly, helpful, and welcoming throughout my stay.

The only issue I experienced was that the AC in my original room didn't work. Initially, I was offered a room with an air mattress, which wasn't an ideal solution. However, after speaking with the supervisor, she was very understanding and quickly moved me to a much better room with a working air conditioner and two proper beds. I really appreciated how professionally she handled the situation and made sure I was comfortable.

Despite the initial inconvenience, the excellent customer service made a big difference, and I would consider staying here again.

Will love to stay her again when visiting family in Rhode Island.

I also love how convenient it is to move around. They have a shuttle complementary bus service that takes you within 2 miles radius. Just have to tell them to drop off and pick up.

2/10

Poor

05 Jul 2026

Arthur

Our bathroom was dirty

Partner

10/10

Exceptional

04 Jul 2026

Brooke

The food was fantastic and the indoor/outdoor pool with food and cocktails was the perfect way to wind down and relax.

Family_with_children

8/10

Excellent

04 Jul 2026

Elizabeth

Always enjoy this location - they had a chef in the loppy with a station preparing complimentary build your own fried rice. It was 100• and the pool was available until 10pm, with lounge chairs cabanas and a tiki bar where you can or food and drinks. I enjoyed a frozen Paloma and delicious asian sticky wings.

10/10

Exceptional

03 Jul 2026

David

Take the shuttle to Providence Oyster Bar for happy hour 3-5 pm!

Family

2/10

Poor

29 Jun 2026

Melvin

Nada

Family_with_children

8/10

Excellent

29 Jun 2026

Omar

Good hotel but no free parking for that price,,,,

8/10

Excellent

25 Jun 2026

Gordon

Nice hotel, good pool and gym.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Ayomide

Clean room and very friendly staff

Partner

8/10

Excellent

23 Jun 2026

Roxanne

Everything was fine, it was a basic room - the bathroom could have been a bit cleaner. Our shower was constantly dripping and leaking but otherwise, everyone was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Christèle Nastasha

Everything was perfect. The hot tub was amazing the pool as well. Did not have a chance to try the breakfast. They cleaned our room every single day, which was a plus. Just didn't like the fact that I had to pay for parking.

Partner

6/10

Pleasant

21 Jun 2026

John

The hotel charges $32 for parking even if you’re staying there. This is a cash grab and is ridiculous. I asked if it was necessary and if it could be waived. The answer was it couldn’t be waived. I wouldn’t stay here again. There’s absolutely no reason that paying hotel guests should have to pay for parking.

Family_with_children

2/10

Poor

20 Jun 2026

alexandra

The breakfast situation is not good

10/10

Exceptional

16 Jun 2026

John

Very good indoor/outdoor pool. Great breakfast, helpful staff. Room was comfortable and clean with excellent bed.

Friends

10/10

Exceptional

15 Jun 2026

Mindi

Room was clean and very comfortable. The pool area is awesome! Staff was great.

Family

10/10

Exceptional

14 Jun 2026

Ivy

Marriott is one of my favorite brands. This was no different. Clean, staff was great. Food was good at the restaurant.

Family

10/10

Exceptional

13 Jun 2026

Frederick

Clean room

10/10

Exceptional

13 Jun 2026

MARK

Beautiful, well maintained hotel.
Staff was so friendly & very helpful!

Partner

10/10

Exceptional

12 Jun 2026

Pam

Great hotel with an amazing staff

Family

8/10

Excellent

06 Jun 2026

Melissa

The pool area reflected waterfire

Family

8/10

Excellent

05 Jun 2026

Matjaz

Overall good. However, the room especially the floor could be cleaner. There was visible dust.

Self

10/10

Exceptional

04 Jun 2026

JoAnn

I was greeted immediately by the staff at the reservation desk with a kind smile. Being from Texas general greeting and hospitality are important. First impressions show the kind of management your hotel brings to the clients.
My room was very clean. The bed and pillows incredibly comfortable. Best sleep ever.
I was disappointed that we had to pay a third party vendor for parking. I was also surprised that Hilton did not offer any food, such as bagels, fruit, or pastries at the coffee bar. Other than that, my one night stay was great.
Thank you

Self

10/10

Exceptional

04 Jun 2026

John

Nice hotel with bar, restaurant, exterior pool with chairs and inside pool!

Partner

10/10

Exceptional

02 Jun 2026

Euphemia

This hotel is nice and clean. They were very helpful whenever we needed something. The room didn't have a microwave, but they provided one the moment I asked. All staff members were nice and polite.

Family_with_children

10/10

Exceptional

31 May 2026

Kymberly

Super clean and hospitable. Staff was so friendly.

Partner

2/10

Poor

28 May 2026

Justin

Terrible

10/10

Exceptional

23 May 2026

Rick

!

10/10

Exceptional

19 May 2026

Debra

Staff and service excellent. Restaurant good.
Room very comfortable.

10/10

Exceptional

17 May 2026

elizabeth

Great location and clean. I would definitely stay there again

Friends_and_family Family

8/10

Excellent

16 May 2026

Michelle

Everything was great! We loved our room, the breakfast buffet was good. We used the pool twice (toddler fun). It was a tad cold but we managed. Recommend this spot for sure.

Family_with_children

6/10

Pleasant

15 May 2026

melanie

It was good

Partner

10/10

Exceptional

13 May 2026

Laura Calomeni

Hotel was very clean and had great indoor pool. Check in was very easy, I had no problem checking in a little early. Great overall experience. Be aware that parking is not included on the reservation.

Family

6/10

Pleasant

13 May 2026

Yvonne

Yes loved it

10/10

Exceptional

12 May 2026

Stephen

Stayed downtown for a work trip. The hotel was quiet and comfortable. The area was also easy to get around.

Business

10/10

Exceptional

08 May 2026

Alok

Good clean facility

Friends_and_family Family

8/10

Excellent

03 May 2026

Beverly

The room was clean, the shower was very hot, and the beds were comfortable, not much of a view, but that was ok
The room was quiet at night
The temperature of the room was hard to control

The staff was very friendly and helpful
The shuttle is a great way to get back and forth to downtown
The convenience store is a great addition to be able to grab a quick snack or drink

The indoor pool was very clean but cold
The hot tub was very small, and the jets were not working

Would stay again

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Heather

Front desk was great and when my hairdryer died, they got me a new one pretty quickly as well as fresh towels. Bar restaurant was nice however I thought the food was a little over priced for the quantity and quality

Self

10/10

Exceptional

17 Apr 2026

Kelly

Staff is amazing and accommodating. The salon was a great convenience, with top-notch staff. Sonia did a phenomenal job on my hair. I am actually considering flying in from Florida to make it my regular place for my hair needs.

Self

10/10

Exceptional

16 Apr 2026

Marisol

Staff were very friendly. Loved the indoor pool and hotel was very clean

Family_with_children

10/10

Exceptional

13 Apr 2026

Alex

Every single staff member was great!

Partner

10/10

Exceptional

12 Apr 2026

Erin

All aspects of our stay were effortless. The location makes it easy to get around in Providence. The onsite restaurant is good and the staff were all lovely. My daughter lived the indoor pool.
Overall, it’s a great location.

Family_with_children

10/10

Exceptional

06 Apr 2026

KWAKU

Ms. Ajicfana is a Professional worker, very care and respectful worker. Thank her very knowledgeable ,caring ,helpful and respectful person to receiving people. Thanks again

10/10

Exceptional

04 Apr 2026

Renee

Absolutely amazing that from the front door staff to the inside of hotel lobby staff they were all welcoming and very friendly welcoming gifts. The place was amazing. It was beautiful clean. I couldn't ask for more.

Family

6/10

Pleasant

29 Mar 2026

Sue

Very noisy hallways and doors slaming until 3AM

Partner

10/10

Exceptional

27 Mar 2026

Matthew

Clean hotel, good amities, good Location, could use some updates to the rooms, but overall a very good value

8/10

Excellent

22 Mar 2026

Peter

The Marriot Providence is a very nice place to stay.
Gratis afternoon wine and apps and morning coffee in lobby an added plus.
Staff helpful and Blue Fin restaurant were ex- ceptional.
Only complaint was some difficulty accessing internet in our room which caused me to access an important voice message on my phone.
All in all recommend!

Friends_and_family Family

4/10

Poor

22 Mar 2026

Sarah

It was so noisy with so many kids running around the hallways. The pool was a zoo and not very clean. I would not recommend booking here in March.

Partner

10/10

Exceptional

21 Mar 2026

Michael

A little expensive for parking considering it’s not exactly in the city.

Family

10/10

Exceptional

15 Mar 2026

David

Great place but you have to pay to park $$

6/10

Pleasant

07 Mar 2026

Edward

The hotel was very clean and the staff was very nice and polite the only downfall we had is we woke up to no heat or hot water in the morning so could not shower before leaving

Family_with_children

10/10

Exceptional

06 Mar 2026

alex a

everything was perfect

2/10

Poor

04 Mar 2026

Nijiyah

My room flooded from the shower and they kicked me out instead of helping me find somewhere else to stay I came from the club roofied and they kicked me out cuz I passed out in the shower but it’s a stand up shower so the drain should’ve never flooded

Self

8/10

Excellent

20 Feb 2026

Stacy

Nice room. Can use some upgrades.

Family_with_children

10/10

Exceptional

18 Feb 2026

Jean

Front desk team super helpful.

Business

2/10

Poor

15 Feb 2026

Jonathan

It was A horrible stay my wife broke out in hives.Due to the water in the pool, the heater did not work.The blow dryer didn't work.Nothing in the room worked for paying almost 500 for 1 night it was The worse of my experiences.

Partner

2/10

Poor

08 Feb 2026

Michael

Horrible.

10/10

Exceptional

05 Feb 2026

Alfredo

Good service and room was very clean

Leisure Family

10/10

Exceptional

03 Feb 2026

Anna

Clean and great

Business Family

8/10

Excellent

02 Feb 2026

Rachel

Clean room, friendly staff

Business Family

4/10

Poor

19 Jan 2026

Christy

The room was very clean. Had a coffee pot in the fridge but no microwave. I could not believe they charged $45 for parking. Also the morning breakfast buffet was only for two people. An additional person would have to pay $25 however, the hallways were dirty. The Jacuzzi was nasty and the pool was cold.

Leisure Family

2/10

Poor

18 Jan 2026

Leo

I made the reservation for two queen beds for my daughter and I. We drove 5 hours from philadelphia. I also paid in full to reserve the room $567. When we arrived at 9:30pm, they tell us that they only have a king bed room. Which isn’t what I paid for. When we went to the room, there were no sheets, pillows, or blankets for the pull out. So we had to now wait for housekeeping. They said the room has a pull out couch which I tried to sleep on but didn’t work since it has a metal bar down the middle. Then at 10:30pm after we were asleep, the front desk called our room since they didn’t get our license plate for parking. My daughter had an early lacrosse game in the morning which was why we were up there. The only thing they could say was we are sorry. No offer for a refund since the room was non refundable. But it wasn’t the room I paid for. No money back. No breakfast offer. Nothing. I would ask for a refund for this stay since it wasn’t what I reserved and paid for. Please respond back.

Friends_and_family Family

2/10

Poor

18 Jan 2026

Carolyn

yes

Business Family

10/10

Exceptional

13 Jan 2026

TIM

Clean room and friendly staff.

Leisure Family

10/10

Exceptional

13 Jan 2026

Diana

Great hotel, friendly staff

Business_and_leisure Family

10/10

Exceptional

12 Jan 2026

Jennifer

Great Stay!

8/10

Excellent

09 Jan 2026

Lisa

Breakfast was not included, and that would have made for a very nice stay.

Leisure Family

10/10

Exceptional

05 Jan 2026

Gustavo

No breakfast provided

Leisure Partner

10/10

Exceptional

04 Jan 2026

Rachel

The staff was great. The room was comfortable and warm. It was a very nice stay.

10/10

Exceptional

04 Jan 2026

Tori

Staff was sweet enough to get me a new room key after leaving and coming back without, made sure I had my breakfast pass, and the pool was clean. Unfortunately the hot tub was down but th staff was nice enough to let me know before check in and during our time in the pool.

Leisure Friends

10/10

Exceptional

01 Jan 2026

Carlos

Staff was excellent and seemed very happy to be there. We are impressed.
Staff demeanor is an underrated and under appreciated facet of hospitality that is eroding in the travel and leisure labor force. But not here. Thank you. Happy new year!

Leisure Family

8/10

Excellent

01 Jan 2026

Gina

Good

Leisure Family

10/10

Exceptional

01 Jan 2026

Kevin

The staff was very kind and caring

Leisure Partner

6/10

Pleasant

31 Dec 2025

Gina

They should tell you it’s 35 to park

Leisure

8/10

Excellent

30 Dec 2025

Nancy

Bar is awesome! I don’t think there is a breakfast option.

Leisure Family

6/10

Pleasant

30 Dec 2025

Mary

I think Providence offers better options. Overall a
good stay but nothing special.
Hot tube looked broken and pool area could be better.

10/10

Exceptional

28 Dec 2025

scott

The rooms were spotless! The staff was amazing and the food at the restaurant was excellent!

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Wendy

I paid for the buffet. But it was worth it!!

10/10

Exceptional

28 Dec 2025

Keri

The hotel was amazing! Easy check-in, good quality of rooms, free shuttle that can take you anywhere up to 2 miles for free, the pool and hot tub were awesome, cleaned off snow from our car after a snowstorm, room service was amazing and recieved bottles of water upon request for no fee! We will definately be staying again!!

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

Sheila

One of the night receptionist was not very nice, she gave an attitude to us even when she wasn't helping us check-in.
The rooms are a little outdated and needs to be renovated. The sink was not hollow enough and the water splashed everywhere.
The window is not fully insulated since there was still a big draft coming into the room making the room chilly at night.
The breakfast needs more variety - it was the same things every morning. The omelette chef was great!
The indoor pool was too cold and we couldn't spend more than 5 mins in it...

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

Verified traveler

No hot shower on day 2. Literally no one cared. If you're not a bonvoy member, they want nothing to do with you.

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Jenilyn

The front staff service was incredible. Very friendly and helpful staff. The shuttle bus was a plus and the beds were very comfortable.I will definitely be staying here again.

Friends_and_family Family

8/10

Excellent

20 Dec 2025

JONATHAN

Y

10/10

Exceptional

19 Dec 2025

James

Outside of the shooting on Brown campus, the stsy wad great. Fun lobby, easy parking and a clean and conffy room.

6/10

Pleasant

07 Dec 2025

Terrance

Room was nice but the hot tub was dirty and didn’t run I was looking forward to soaking ….

Leisure Self

8/10

Excellent

30 Nov 2025

Theresa

We enjoyed our stay. Everyone was friendly.

Leisure Family

8/10

Excellent

29 Nov 2025

Polly

Overall the stay was good. Just don’t expect regular housekeeping service. I had to call front desk 3 of the 4 nights I stayed indicating that housekeeping didn’t service our room. They also charge $32/night to park in their outside parking lot.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Ingride

The room was so clean
And the food it was so good

Leisure Partner

10/10

Exceptional

23 Nov 2025

Vilma

Excellent in every way