Hotel Providence Trademark Collection By Wyndham

United States , Providence - RI
PROVIDENCE, 139 Mathewson Street
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100 reviews shown

6/10

Pleasant

12 Mar 2026

Bethany

The hotel was dingy looking, the room had paint peeling and the shower/tub was hard to use due to poor maintenance. Multiple lights were broken.

Self

10/10

Exceptional

12 Mar 2026

Allie

They had hot chocolate with an assortment of toppings which I thought was cute. Valet was amazing and easy even though appearing not that much room to park. The tv in my room did not work, but I did not tell them or ask them to fix. Room was comfortable.

Partner

6/10

Pleasant

11 Mar 2026

Andre

It was a solid stay. It presents as more upscale than it is. Staff was not attentive but they were very polite. Valet car service was not great.

10/10

Exceptional

08 Mar 2026

Venus

Quiet downtown location. Be mindful to valet hours otherwise you have to find public parking.

4/10

Poor

03 Mar 2026

Melissa

There is a church providing meals to the homeless across the street- I stayed to be able to walk to the convention center but the street had people on it at all hours of the day and night who were struggling with their mental health and I did not feel safe as a woman with my children walking on the street. Please be aware as I saw no other reviews that mentioned this. The hotel itself is fine and if you valet and get in your car and leave it’s ok.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Kristin

Curtious staff, the manager Scott was excellent! Slept well. Quiet and cozy room!
Thank you! I’ll be back

Self

10/10

Exceptional

21 Feb 2026

Colin

Sebastian was great checking us in. Very accommodating and great with our dogs. We will be back. Thanks!

10/10

Exceptional

19 Feb 2026

David

Yes.

8/10

Excellent

19 Feb 2026

Jillian

Clean room, nice staff, great loction

Partner

8/10

Excellent

19 Feb 2026

Michael

Yes

Self

10/10

Exceptional

16 Feb 2026

Trisha

Great staff, clean room, central location.

Business_and_leisure Family

8/10

Excellent

09 Feb 2026

Justin

The hotel is a rule is fantastic. The surprise $23 fee that neither the hotel nor orbits told me about was unpleasant...

Leisure Self

10/10

Exceptional

09 Feb 2026

Christopher

Nicest hotel I’ve ever stayed in Providence.

6/10

Pleasant

07 Feb 2026

Ryan

Room was in good condition. Very limited amenities however. The hotel restaurant and bar had very limited hours.

Leisure Partner

10/10

Exceptional

02 Feb 2026

CarolAnn

Nice clean, good sized room with everything we needed. Excellent location too - every good valet experience with our car. Will definitely stay here again.

10/10

Exceptional

01 Feb 2026

Maria

Lovely hotel. Room decor and cleanliness A+++. All staff: front desk, valet, manager, restaurant ...were great. Convenient proximity to Performing Arts Center. Would definitely stay again.

Self

10/10

Exceptional

01 Feb 2026

Shane

Nicely restored old building. Staff was helpful and courteous. Hotel restaurant had excellent food. Valet service did excellent job since there was over two feet of snow on the ground and parking was at a premium

Leisure Family

10/10

Exceptional

01 Feb 2026

Luke

The natural light in the room was amazing

Business_and_leisure Partner

4/10

Poor

01 Feb 2026

Elizabeth

As my daughter said, \"It's not like it was gross, it's just that everything was broken.\" When we checked in and then hauled our bags up to the 7th floor we learned the keys weren't programmed. Hauled it all back down again. Now they were programmed. We went into the room. Within a decent amount of time learned that the toilet water was shut off--the manager said possibly from the previous resident, but it does beg the question--how did they clean the toilet? So after checkin we have now contactedt he front desk twice within half an hour for issues. Then later in the evening, the tv was totally garbled when we turned it on--pixilated,etc. We unplugged it all, reset it, and it still didn't work properly. I called the front desk and the woman said the person who could fix it came on at 11pm. As it was 9:30~ish, that wasn't very helpful. Finally, the bathtub backed up which was just disgusting. I decided to not call the front desk because they were unhelpful the last 2 times I had called.

I asked to have a credit on my account for the inconveniences. Upon checkout, there were none.

Despite the convenience to PPAC, will not be going back.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Jason

Room was comfortable & clean.. perfect spot for a night in Providence

Business

8/10

Excellent

31 Jan 2026

Kristen

The front desk, restaurant, and valet staff were all very friendly. The location is great for seeing a performance at PPAC, and our room was comfortable and clean.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Jennifer

We had a lovely stay at Hotel Providence, as always. It's our favorite hotel in the city as it's super convenient to the theatre and downtown restaurants and shops.

8/10

Excellent

28 Jan 2026

Robert

This was a

8/10

Excellent

25 Jan 2026

kelly

Location.

10/10

Exceptional

25 Jan 2026

Wendy

Worked out very well for proximity to shows, amazing restaurant. Staff extremely nice. Clean, large, slightly older rooms but perfect for us.

Friends_and_family Friends

6/10

Pleasant

24 Jan 2026

Kim

When we opened our room there was another couple already checked into it. They had to find us another room that was comparable. The next day we were out and came back to our room and we couldn't get in because they had checked us out a day early. The room was nice except we couldn't regulate the heat because the thermostat had low battery warning and the air that did come on blew directly at our heads from the ceiling.

6/10

Pleasant

19 Jan 2026

Daniel

Charged to early check in even though the hotel wasn’t full booked.

Didn’t have water to give one night.

Breakfast included is actually pretty decent.

Location is very walkable and central

Leisure Partner

10/10

Exceptional

18 Jan 2026

Wanglong

Bed was comfy, breakfast was surprisingly included.

8/10

Excellent

18 Jan 2026

Greenwood

The only issue we had was that the TV connection was not working and it seemed to be a ongoing issue. We asked fo help twice and still an issue. The channels would not change seemed to be a long standing issue. We like to be able to see the news, watch sports and entertainment. Could not. Great old hotel in a perfect location. Wonderful staff. Fantastic breakfast included, with made to order omlets and local bakery products.

Leisure Family

10/10

Exceptional

17 Jan 2026

Dan

Great

6/10

Pleasant

12 Jan 2026

Jeanmarie

Why wasn’t a resort fee mentioned? And what resort!?!? Nothing extra for that. No pool or relaxing sauna lol That’s crazy!!! The ad said this is what you will pay. No extra! Taxes included in this price. False advertising

Leisure Friends

10/10

Exceptional

10 Jan 2026

Paul

Great stay in providence

Leisure Partner

10/10

Exceptional

04 Jan 2026

Samir

Great Service

Business Self

10/10

Exceptional

04 Jan 2026

Samir

Clean Room. Great staff. Will book again.

Business Self

6/10

Pleasant

04 Jan 2026

Michael

No body wash or shampoo in the shower.

6/10

Pleasant

01 Jan 2026

John

Staff was helpful and room was fine. The immediate surrounding area feels less than safe. Too many options in the area to give this another shot. Plus, the problem seems out of their control without a major overhaul of the hotel access area.

Leisure Self

10/10

Exceptional

01 Jan 2026

Logan

Nice room, friendly staff

Leisure Partner

8/10

Excellent

31 Dec 2025

Richard

Nice staff.

10/10

Exceptional

28 Dec 2025

JENNIFER

Clean room. Friendly staff.

Partner

4/10

Poor

22 Dec 2025

Benjamin

Parts of the bathroom were loosely attached to the wall, the water took a long time to get hot, and light came through the door from outside pretty prominently at night.

10/10

Exceptional

22 Dec 2025

Rebecca

The staff was so friendly across the entire stay. Everyone was fantastic! The room was clean and it was a lovely historical hotel, but the staff really went above and beyond. The only downside was that there were people outside that were on some elicit substances and there was a fight involving dogs while I was there with my two young daughters. It did make me feel rather unsafe. That is more location based, nothing against the staff or the hotel.

Leisure Family_with_children

6/10

Pleasant

21 Dec 2025

Jeffrey

I’ll start by saying the staff was very accommodating.
Unfortunately the rooms have declined in regards to the upkeep and condition. Stained furniture, carpets and upholstery. The wood veneer is chipped and broken. This hotel used to shimmer, but now it dims in comparison.
I hope this hotel finds its way forward.

Leisure Self

8/10

Excellent

15 Dec 2025

Andrew

The staff was great. Especially liked Sebastian who helped check us in. Good secure feeling inside. Area outside the hotel on the street could be improved with added security.

Leisure Family

4/10

Poor

10 Dec 2025

Joseph

Room and bed were fine. Bathroom was a disaster. Shower was very small. Body wash dispenser was empty and shower head fell off the wall while using. When I notified front desk as we checked out they simply said they would contact maintenance. Not even am I’m sorry
Will not go back or recommend

Leisure Family

8/10

Excellent

09 Dec 2025

Charles

Great location helpful staff

Leisure Family

4/10

Poor

08 Dec 2025

Catherine

The first issue, no fault of the hotel themselves, however a significant inconvenience was the fact that the neighboring room had two individuals rehearsing for a Christmas play in which one was a ghost through the entire night. Their commitment to the arts was admirable. The second issue came when we realized the vent in the bathroom ceiling was leaking into the toilet, thankfully, the room change was quick and painless... Then came the aromatherapy brought to you by budget marijuana! We couldn't figure out if someone walked through the entire hotel blowing pot smoke under the doors as they went by or if they had figured out if you smoke directly by the vents it'll seem as if it's not you smoking... So. A win for them and a massive headache for anyone that doesn't love such aromatherapy. Oh, there was also a mysterious bloodstain on the comforter in the first room we stayed in...

On the plus side, the breakfast in the restaurant was wonderful!

Leisure Partner

10/10

Exceptional

07 Dec 2025

Asher

Perfect location for a magical excursion into the beautiful city of Providence

Leisure Partner

10/10

Exceptional

06 Dec 2025

Anthony

Hospitality , especially Valet service.

Leisure Pet

10/10

Exceptional

06 Dec 2025

Deborah

The double room had a lovely little living room, very elegantly appointed, and a separate room with two double beds. Very clean and comfortable. Old-fashioned elegance. The bathroom was spacious and had everything we needed. This hotel is in great proximity to lots of restaurants and shops. It is a two-minute walk from the Providence Performing Arts Center.

Friends_and_family Friends

10/10

Exceptional

05 Dec 2025

Jenna

Very convenient location. Staff was friendly. Valet parking super efficient.

Leisure Family

10/10

Exceptional

05 Dec 2025

Minh

Good location. Friendly staff. Noisy pipes behind the room wall. Breakfast is average, nothing much to it.

Business Family

10/10

Exceptional

04 Dec 2025

Jason

The woman at the front desk and the valet were both super welcoming, friendly and helpful. I really appreciated their warmth. Thank you -JB

Business Self

10/10

Exceptional

02 Dec 2025

Zach

Great hotel in an excellent location

10/10

Exceptional

01 Dec 2025

Thomas

Clean room.

10/10

Exceptional

30 Nov 2025

katherine

Beautiful old hotel which has been kept up and in great condition with free cookies. The basic room was huge with great pillows. Free Breakfast with made to order omelette and fresh fruit! Would stay here again in a heart beat. Plenty of restaurants you can walk to.

10/10

Exceptional

29 Nov 2025

Mary Jo

Unfortunately we only stayed one night but I found the Providence Hotel to be very quaint and comfortable. The property and the room were clean and the staff was super friendly. The free coffee and hot coco bars by the front desk was a great touch and the free breakfast had variety of options. When I read the reviews prior to our visit, I was concerned about the surrounding area but picked it due to the proximity to my son who I was visiting. The area itself was clean, walkable, and very pretty. It IS an urban area and the hotel is across from a church that serves the homeless, but who doesn’t appreciate that and at NO time did I feel unsafe!! I will be back to see my son and hope next time to stay for more than a night!!

Leisure Partner

10/10

Exceptional

26 Nov 2025

Aleah

The valet was very kind the front desk staff looked miserable. There were complimentary cookies and apple cider when you walk in that was cool. The room was pretty the beekman shampoo lotion hand soap and conditioner was also pretty cool. The breakfast was outstanding 10/10

6/10

Pleasant

24 Nov 2025

mark

Staff and valet were very helpful and polite. Rooms were dirty, no soap in shower, no ice in vending machine. Lots of homeless (as unfortunate as it is) sleeping/urinating outside the main entry door

Business_and_leisure Family

6/10

Pleasant

22 Nov 2025

Cristina

Relatively noisy mechanical system, plus one night noisy neighbors.

Business_and_leisure Self

10/10

Exceptional

17 Nov 2025

Mary

We had another great stay at Hotel Providence — our go-to hotel in the city. Everything about it is perfect! We love the location (minutes to walk to the PPAC), the decor (so cool!), and all the friendly staff. Special shout-out to the smiling faces at the front desk; Racquel, Sebastian, and Elizabeth. Hope to see you all soon!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Janine

Staff was helpful and courteous. Room was very nice.

8/10

Excellent

15 Nov 2025

Kara

Good stay! The room was clean, the room desk is good for those that need to work while here. The surrounding area can be a little weird due to its location near a homeless shelter. No one bothered me.The breakfast was an added cost $100 they don't advertise. Everyone has to pay it. Staff was very nice!

Business

10/10

Exceptional

15 Nov 2025

Michael

Great room, terrific clerk at check-in (Jade)

10/10

Exceptional

14 Nov 2025

Teresa

Wonderful stay at Hotel Providence. We had a gorgeous suite and the bathroom was spacious. We were blocks away from the convention center which made travel there convenient. Hotel staff were very helpful and friendly. They need more staff for the restaurant but the staff they had were working hard to accommodate everyone. Breakfast was a nice treat. We will stay there next year.

Leisure Partner

8/10

Excellent

11 Nov 2025

Roger

Everything went well. Some strange charges. Great breakfast on Sunday morning, very little on Monday morning.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Cathrin

Staff was kind and efficient. Beautiful space.

10/10

Exceptional

08 Nov 2025

josephine

Beautiful room. Friendly staff.

Family

10/10

Exceptional

07 Nov 2025

Lauren

It was a gorgeous hotel and everyone was very nice and accommodating. The shower was my favorite feature.

4/10

Poor

06 Nov 2025

Julie

Too many hidden charges. They charge $25 once I arrived for amenities like Wi-Fi and breakfast. Then they charge me $40 for parking.

8/10

Excellent

05 Nov 2025

William

The room was amazing.

8/10

Excellent

03 Nov 2025

Cecelia

Staff was amazing. Hotel was very clean. Unfortunately the resturant was not open due change iin fall operations.

Leisure Self

4/10

Poor

02 Nov 2025

Michael

The whole experience was not as advertised. Our room had a huge stain on the ceiling above the bed. It was disconcerting, as we wondered what had happened. There was a hair on the toilet seat, small dark blood stains on one of the sheets, and old/tired decor. There were paint chips in the room and the walls were paper thin.
We made it through the weekend, but will not be returning.

Leisure Partner

8/10

Excellent

02 Nov 2025

Stephen

Yes. But toilet was not attached to the floor correctly, and same thing with the toilet seat.
Breakfast buffet was free, but very disappointing. However, I would stay there again. Just get breakfast somewhere else. 🤔

10/10

Exceptional

01 Nov 2025

Stuart

Great location with a friendly staff. Thank you for the great stay

Leisure Family

10/10

Exceptional

31 Oct 2025

Thomas

Absolutely a wonderful stay !!! Very close to it seemed everything. Would definitely choose to stay there again and again.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Charles

Nice Hotel

Friends_and_family Friends

4/10

Poor

27 Oct 2025

MATTHEW

Experiment with concealing the fact that customers are an inconvenience. Look up eventually when they arrive at the counter even if that means pausing a super important phone call.

Business Partner

2/10

Poor

26 Oct 2025

David

We picked this hotel because it was older and classic looking. The location is pretty close to the main downtown of Providence and the rate wasn't too bad during Brown University's parents weekend.
We heard, after our room was booked, that there are homeless people directly outside the hotel. When we arrived, we did see homeless people near the hotel sidewalk and across the street. We learned the church across the street had a soup kitchen and that's why there were homeless people there all the time. They were smoking, a bit loud and we actually saw one person smoking what looked like a crack pipe. We had to walk through them once and that wasn't fun. No one solicited us which was good.
Friday night, we learned the hard way that it's a pet friendly hotel because the people across the hallway went out late and left their dog in the house who kept barking at any sound. We called the front desk and the young man wasn't helpful. He said the manager wasn't on duty and gave us 2 different times when the manager would be back the next day. We asked if he could call the people to let them know about their dog and he said he didn't have their phone number. We went to speak with him directly and he wasn't any more helpful.
After we left, we called 6 more times and left 2 voicemails for the manager without a return call. We put a complaint into Visa for a 1 night room reimbursement which they'll do if they don't give us a refund. Waiting to see what happens. Don't go to this hotel!

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Eddy

I just wanted to let people know that there is a bunch homeless people standing across the street from the hotel. The hotel had bedsheets with blood stains. It was a few factors that made me feel like it wasn’t a safe or clean place. The staff was friendly.

Business Self

10/10

Exceptional

24 Oct 2025

Mohammed

Checking to in was very fast. Ms. Jade helped me at check-in. She was very welcoming, very professional and took just 10 min to complete my check-in. All staff at reception were wonderful, welcoming with great smile. The room was very quiet, clean and tidy at all time. I slept like a baby in my stay for 5 nights. The cleaning staff are very nice, kind, organized and you will not hear them when they are working and cleaning. Every day there will be fresh fruit/apple juice, delicious cookies, and coffee at the lobby, just serve yourself complementary. The hotel is surrounded with transit/bus stops, few steps from the place mall, convention center, and providence train station. There are many restaurants suit all tastes and there is vault market and grocery store few steps which serves hot international cuisine as well by weight. Providence is a marvelous city and people are very helpful and welcoming.

Self

2/10

Poor

22 Oct 2025

Michael

Stay somewhere else

Staffing, location ( deceiving on
map ) & overall customer service is a zero. Important / detrimental meds were locked in the safe in my room for over 12 hours because it malfunctioned & they couldn’t help me until the AM. My ID was in the safe so the manager ( use that term loosely ) wouldn’t opened it until 4 COPS showed up. Mind you I’m a military contractor & over a military ID. Worst hotel in Providence.

Self

10/10

Exceptional

21 Oct 2025

Izaiah

The hotel was great! In a great location and many attractions nearby. Only negative side to the hotel was that the street was filled with homeless groups constantly. They don’t bother you, but it made my significant other very uncomfortable, and you had to basically had to walk in the middle of the road to avoid them on both sides. Not much the hotel can do about it, but it is right upon leaving the hotel.

The rooms are very clean, and have a vintage feel to them. I must state again that the location is great and you’re near so many great restaurants and bars if that’s what you’re into! I would stay there again for sure. If only they could fix the problem with the lingering folks outside. Staff is great and very accommodating as well.

Partner

10/10

Exceptional

20 Oct 2025

Verina

Staff was “Outstanding “!!
Thank You

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Marissa Ann

Nice buffet 😋

4/10

Poor

19 Oct 2025

Christopher

Check-in person was surprisingly rude. Both to us and the people after us.

Hotel might be historic but interior is like a cheap economy hotel. Rug stains, water stains on ceiling, damaged furniture, cheap soap.

The “resort fee” is insulting in a hotel like this.

The exterior seems to be where homeless people gather. Maybe 20 at any given time.

Sign warns you that it will take 30 minutes to get your valet parked car. No other options.

.

Leisure Partner

10/10

Exceptional

17 Oct 2025

David

The room was ample, well supplied and clean. The hotel is located in a centric area.

Leisure Friends

8/10

Excellent

17 Oct 2025

Carrie

Clean room, nice staff neighborhood is a bit sus.

Partner

6/10

Pleasant

13 Oct 2025

Jennifer

Afternoon shift receptionist was not very friendly or helpful. Dining room was closed during our stay. Lobby hot water dispener had cold water,

Leisure Family

6/10

Pleasant

12 Oct 2025

Emily

Very clean. Excellent location. The beds were not comfortable. Affordable.

Leisure Family

10/10

Exceptional

12 Oct 2025

Rebecca A Watkinson

Great breakfast

Self

10/10

Exceptional

10 Oct 2025

Bill

Beautiful Part of town! Close to everything

2/10

Poor

09 Oct 2025

L. Paul

Poor Management

Business

10/10

Exceptional

09 Oct 2025

Stephen Robert

I wish I had gotten her name but there is a very nice lady with amazing eyelashes working nights who checked me in and was stellar but saw her a few other times and she was always soooo nice! Please put this in her record for review time and give her whatever she wants (raise, better days...whatever!). Not crazy about the homeless encamptment growing RIGHT NEXT DOOR but there's not againt the hotel just it's growing...

Business_and_leisure Self

10/10

Exceptional

08 Oct 2025

Kim

We so enjoyed being right downtown Providence. The hotel was great. It was clean and the staff was wonderful. Especially the staff in the breakfast area. The breakfast was probably the best complementary breakfast I have ever had

Leisure Family

4/10

Poor

07 Oct 2025

Oksana

Dirty rooms. Out of 6 towels, 4 had stains and one had hair. The bathroom was dusty and had long black hair. The front desk staff upon check in was not welcoming, brother was the valet. There is a homeless encampment right outside of the hotel and at night they occupy both sides of the street. What was advertised as continental breakfast, turned out to be Otis S. muffins and Nature Valley granola bars. Very sad. Definitely not a 4-star hotel that Expedia advertised.

Leisure

2/10

Poor

06 Oct 2025

stephen

I tried to reduce my stay by 1 day within the free cancellation window. After trying for multiple days, I was unsuccessful and paid over $500 for a night that I did not use.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2025

Chaz

Good location, very clean, friendly and patient staff. The breakfast is well worth the money. Stuck with local spots the first couple of days. You'll get the same quality of food at the hotel with a beautiful outdoor terrace option for dining. Highly recommended, excellent value.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Kirsten

Stayed here in 2023, and they've definitely refreshed the rooms since then. Modern, comfy bed. Front desk and breakfast are informal. Fitness room should be next for an upgrade (small, no yoga mats, some machines broken). But the location and vibe are great.

Business Self

4/10

Poor

02 Oct 2025

Gabrielle

There was an open bag of popcorn left behind the headboard from who knows how long ago. And there was no wifi in my room (720). Thankfully they comped the \"amenities fee.\" But before the receptionist even said hello at check in, she said \"you owe $46 for amenties.\"

Leisure Partner

10/10

Exceptional

30 Sep 2025

Jennifer

I stayed here alone when I came to visit my son who lives in Providence. This place is beautiful! It is a renovated historical Boston hotel. The room I had felt like a comfortable, cozy, well appointed bedroom not a hotel room. Staff was always at the front desk no matter the hour and was accommodating. Bottled water, soda, morning snacks and evening cookies are included with the resort fee which I did not expect. It is located in a very quiet area. There were a few homeless people down the street to the left of the hotel, but if you are driving or walking to the right they are not a concern. I felt very safe in the hotel. Would stay here again.

Leisure Self