Name: Springhill Suites By Marriott Warwick
Address: 14 James P Murphy Hwy, West Warwick, 02893, US

8/10

Excellent

20 Jul 2026

Benjamin

Everything was great.

Family_with_children

6/10

Pleasant

20 Jul 2026

Sawson

Based on other reviews I expected the hotel to be in better shape.

Family_with_children

10/10

Exceptional

12 Jul 2026

Korie

Great service

8/10

Excellent

12 Jul 2026

Timothy

Nice for a quick overnight ..not the best location

Family_with_children

10/10

Exceptional

08 Jul 2026

Frances

Staff particularly helpful with local advice, along with good service, quiet, good amenities

Family

10/10

Exceptional

08 Jul 2026

Bruce

Everything that you could need for your stay short or long stay plenty of amenities and stores nearby

Family

10/10

Exceptional

07 Jul 2026

Keri

Nice hotel staff was friendly and helpful. Enjoyed our stay and would definitely stay again.

2/10

Poor

05 Jul 2026

Diana

Room smelled horrible, I wanted to check out the day. Breakfast was mediocre. They ran out of plates and utensils. Just not a good experience

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

John

The property outside and inside was very clean and the staff was very helpful

Partner

10/10

Exceptional

30 Jun 2026

Ricardo

Very good experience. We travelled with family and enjoyed the stay. Good location.

Family

8/10

Excellent

26 Jun 2026

Dan

Tldr. Maybe stay Thursday into Friday. Wouldn't recommend Sunday into Monday.

Honestly two very different experiences. Went there on a Sunday night and a Thursday night of the same week. Pit stop up to Maine.

Sunday night was.. sketchy. Kids in the pool unsupervised (for hours btw), weird guys watching people swim, random spills on the floors that looked liked blood but was probably... Juice? Breakfast was not great. Eggs were way overcooked, sausage was bad. Waffle maches weren't working. Just... Not great.

Thursday night was.. surprising better! No unsupervised kids in the pool. No creepy guys watching people swim. No random spills on the flood. Same staff at the front counter but noticed not the same housekeeping or breakfast people. This staff seemed way more on top of it. Towels were stocked in the pool area and breakfast was actually pretty good.

Kudos to whoever runs the place Thursday nights because it is a completely different hotel on Sunday nights.

I would not book this place again on a Sunday night.. maybe a Thursday night.

Family_with_children

2/10

Poor

19 Jun 2026

amy

I booked a handicap accessible room on 6/8 for our stay 6/17-19. I also included on my reservation that my husband is in a wheelchair so we definitely needed a wheelchair accessible room. Our room was not. His wheelchair is 28\" wide and it could barely fit through a small hallway at the foot of the bed and could not fit in between the beds at all for him to get into a bed, as the other sides of the beds were almost up against the walls. The detachable sprayer in the shower was missing. The shower chair that was included in the room was missing a rubber foot and the other 3 rubber feet were worn down where the metal was coming through..not slip resistant or safe. I thought we were getting a walk in shower but it was a tub shower. There was no slip resistant mat and the bathroom floor is extremely slippery when wet so I bought some rubber mats at Walmart. Felicia at the front desk did inform me at check out that they did have a mat I could have used if I had asked. I did call the front desk the day of check in and told them my concerns about the room but they said the walk in shower room was unavailable. Also the tv didnt work the whole time we were there..we were told cox was working on it.
I have photos i can send of the tight quarters in the room. Thanks

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Nicole

By far, the best hotel i have stayed at!

Partner

10/10

Exceptional

04 Jun 2026

Jessica

This is a great location, near the interstate making it very easy for travel.

Family_with_children

10/10

Exceptional

02 Jun 2026

Jarod

The pool and hot tub were delightful after a cold rainy day. The location put us close to the airport as well as several great places in Newport and Jamestown.

Family_with_children

8/10

Excellent

25 May 2026

Noelia

Rooms can be better. Mold around bathroom, carpet smells wet.
Staff was great, breakfast options are good. Coffee is available all day which is great. Rooms can be better lit and kept.

Family_with_children

10/10

Exceptional

23 May 2026

Carmen

Great job for all the staff!

Friends_and_family Family

10/10

Exceptional

18 May 2026

Andrea

We spent 10 nights there and the gentleman who was in charge of the breakfast was wonderful! He never stopped and really worked to make sure everyone was happy. Especially on the 2 weekends we were there, it was busy!
Check in and questions to the staff were all answered quickly.

Partner

10/10

Exceptional

13 May 2026

Joanna

Hot tub and pool were clean and well maintained. Breakfast was great. Room was spacious and clean.

Self

10/10

Exceptional

08 May 2026

Rebecca

Good price, easy check-in, there was some confusion about checkout time (it’s 11 AM) front desk was super helpful giving us some extra time in the pool. Trundle bed was perfect for 9yo and 12yo boys.

Friends_and_family Family

10/10

Exceptional

04 May 2026

lachmanraj Chataram

Clean Room, excellent staff, very good breakfast, good Hotel to stay.

Family_with_children

10/10

Exceptional

26 Apr 2026

Joseph

Great people at check in

Family_with_children

8/10

Excellent

22 Apr 2026

Leann

We had a lovely stay here. The rooms were very clean, and the staff was incredibly nice and helpful throughout our visit.
A special thank you to the team for their communication—the carpet had been cleaned right before we arrived and was still slightly damp, but they called ahead to check if we were okay with it and made sure we had everything we needed.
The breakfast had minimal options, but the quality was still very good and everything we tried was delicious. Overall, a wonderful experience and we would definitely stay here again!

Family_with_children

10/10

Exceptional

19 Apr 2026

joseph

Kira is great we will be back

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Joseph

Breakfast was great, staff was even better. Room was clean. Would return

10/10

Exceptional

30 Mar 2026

Steven

Breakfast was good. Needed fresh fruit.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Michael

👍

Self

10/10

Exceptional

23 Mar 2026

Greg

Great staff. Nice room

Family_with_children

8/10

Excellent

02 Mar 2026

Sara

Everything was good but our toilet was not working upon arrival and once working it took a long time to flush with holding the handle down.

Family_with_children

4/10

Poor

26 Feb 2026

Katie

Room was not well cleaned/prepped with supplies, pool area was filthy, room keys had issues and pool was not available all morning the following day. Kids were disappointed.

Family_with_children

10/10

Exceptional

20 Feb 2026

Daniel

Very nice staff and clean

8/10

Excellent

20 Feb 2026

caitlin

Friendly staff, decent breakfast, room was clean enough.

Family_with_children

10/10

Exceptional

20 Feb 2026

amy

The man working at the front desk was great. I didnt catch his name but he was very friendly, curteous, and helpful and really went above and beyond to make us feel welcome. We even heard other guests talking about how wonderful he was. Give that man a raise!

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Nathan

The first room smelled badly of tobacco smoke, so I called the front desk immediately to make sure we were not blamed. They moved us to a new room and the stay was perfect from that point out. Breakfast was great - scrambled eggs, sausage, breakfast sandwiches, waffles. Large indoor hot tub and pool. Clean and comfortable room.

Partner

4/10

Poor

15 Feb 2026

Lakisha

Checking in was terrible, pool wasnt clean

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Rachel

Room clean. Friendly staff

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Louise

Rooms were nice, location was great-close to everything. Breakfast wasn’t that great- by the second day we were it. But the staff was amazing. Even though it took three hours for our rooms to be ready, the staff were very friendly tried to accommodate the best they could and very informative.

Leisure Family_with_children

10/10

Exceptional

31 Jan 2026

gary

Everything was perfect and clean

10/10

Exceptional

11 Jan 2026

Rachel

Everything was clean, fresh breakfast, drinkable coffee, clean rooms and very friendly staff

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Joel

Friendly staff

Leisure Family

10/10

Exceptional

04 Jan 2026

Lauren

Staff was friendly, welcoming, and informative. everything was clean.

10/10

Exceptional

23 Dec 2025

Corey

Rooms are fantastic. Always clean and such a nice layout. Staff is fantastic as well

6/10

Pleasant

17 Dec 2025

melissa

Needs better cleaned and a bit of updating but the price is decent

10/10

Exceptional

17 Dec 2025

John

The room was spacious and the staff were welcoming and friendly.

10/10

Exceptional

06 Dec 2025

Drupatee

Yes the breakfast was very good and environment also clean.

Leisure

8/10

Excellent

21 Nov 2025

Donna

Clean room

2/10

Poor

16 Nov 2025

Edwin

I never used the hotel .
I had an emergency and I wasn’t able to come and I still got charged.
I am done with Expedia and springhill suites.

10/10

Exceptional

11 Nov 2025

Mathew

Great stay near airport.

Business Family_with_children

10/10

Exceptional

10 Nov 2025

George

Check in was quick and easy. Staff was friendly and polite. Breakfast had plenty of options

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Joseph

Nice shower

10/10

Exceptional

08 Nov 2025

Patricia

Hotel was clean and staff was friendly

10/10

Exceptional

07 Nov 2025

Matthew Robert

The staff was great and the rooms were awesome. We will definitely stay again.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Alba

Todo me gusto

10/10

Exceptional

22 Oct 2025

Stephen

Troy, who worked the front desk, was very nice, accommodating, and quite humorous. We didn't have the staff tend to our room, but they didn't seem to mind when we helped ourselves to coffee for the room from their cart.

We loved the bed, and checked to see who the manufacturer was. I slept extremely well there.

Leisure Family

10/10

Exceptional

19 Oct 2025

Sheryl

Front desk Toby was phenomenal and super friendly

Leisure Family

10/10

Exceptional

04 Oct 2025

Andrew

Keira at check in was wonderful and friendly.

Leisure Family_with_children

10/10

Exceptional

03 Oct 2025

Ronald

Incredible stay

We found all of the front desk clerks to be very friendly and accommodating. Their breakfast bar was excellent and one particular young man who managed it for several days was exceptional, accommodating efficient, and very pleasant.

Friends_and_family Family

8/10

Excellent

30 Sep 2025

Donna

Dated hotel, needs some work
Shower curtain and caulking on tub mildew
Vanity lights went out last minute before we left. No big deal.
Donovan who handled the breakfast bar and did an excellent job at cleaning the elevators

Leisure Family

4/10

Poor

08 Sep 2025

Susan

The staff at this property was friendly so this is not a reflection of our interactions with them. However, this property is in desperate need of some updates as the facilities are worn down beyond repair. The entire hotel smells of must and mildew, particularly in the rooms themselves. There are no exhaust fans in the bathrooms of the rooms (which likely contributes to this problem) which made the room quite uncomfortable when we showered. Also In our room the ceiling was peeling and pieces fell on us during our sleep. Most concerning, I booked a room for another relative who needed ADA accommodations and upon check-in, she was told they did not have one. We were not onsite for a long period of time but if we had been in town for a second night, I would have asked for a refund and to switch hotels.

Leisure Family

10/10

Exceptional

06 Sep 2025

Kimberly

Great property and service. Our room was cleaned daily and looked great and was very comfortable. Lighting near the bathroom sink could be improved. Loved proximity to shopping as we were buying things to move my daughter into college. Thank you!

Leisure Family

10/10

Exceptional

05 Sep 2025

Verified traveler

Great Stay

Very nice place, excellent breakfast.

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

Crystal

This is our second time staying here this summer and it has been great both times. Staff is very friendly. Check-in/check-out is quick. The breakfast has good options and is satisfying. Overall, this will be our go-to when visiting RI.

Leisure Family

6/10

Pleasant

28 Aug 2025

David

checkin was 3:00 pm. arrived 3;30. room not ready. just
nothing at all that distinguished this property. compared to
other places that bill themselves as suites this was bare
minimum. not bad, just nothing special. would look elsewhere if I returned to the area.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Bethzaida

Very good And staff very friendly

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Alex

Bed was comfortable, coffee was hot, breakfast great!

Business_and_leisure Family_with_children

10/10

Exceptional

13 Aug 2025

Linda

Everything thing was great

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

joseph

Papa

A trip to remember

Friends_and_family Family

2/10

Poor

08 Aug 2025

Amanda

I was traveling with my toddler and infant, and the conditions in our room raised serious issues regarding cleanliness, safety, and overall guest experience.
Upon entering the room, we were immediately hit with a strong smell of mold. The air felt damp and the carpet was moist, which made the room feel uncomfortable and raised health concerns—especially given the age of my children. Additionally, we found an old hairbrush left behind from a previous guest, which is completely unacceptable and suggests a lack of thorough housekeeping.
The room remained humid and musty throughout our stay, and all furniture and linens carried the same moldy smell. This was not only unpleasant but potentially hazardous to the health of my family.
Even more concerning, the door repeatedly jammed and was difficult to open—a potential fire hazard and serious safety issue. To make matters worse, the pullout couch mattress was in poor condition, with the springs pressing through, making it nearly impossible to sleep on.
I chose SpringHill Suites because of Marriott's reputation for quality and comfort, especially for families. Unfortunately, this experience fell far below those standards.

Leisure Family_with_children

6/10

Pleasant

03 Aug 2025

Verified traveler

Two tvs only worked but not really, Netflix always lagged. Pillows weren’t great, housekeeping threw away stuff that wasn’t in the trash can and never vacuumed even when asked. Overall average stay.

Friends_and_family Family

8/10

Excellent

01 Aug 2025

Heidi

Family vacation

We stayed 5 days 4 night . We liked this hotel . Pool hours were good . Food wasn’t bad . Staff was excellent. Definitely would recommend this to family and friends .

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Levente

Our family of five had a wonderful stay at this clean and friendly hotel. We booked a room with multiple beds, which was spacious enough to accommodate all of us comfortably. The manager at the front desk was especially helpful and attentive to our family’s needs. Overall, we had a great experience and would stay there again.

Leisure Family

8/10

Excellent

27 Jul 2025

Verified traveler

Comfortable stay for one night

Hotel was good for a family trip. The person at the front desk was really nice and great to work with during check in and when we needed something. Breakfast was very good. The AC in the room was rather loud but other than that everything was great!

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Patric

The manager and staff were extremely friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

Pete

Very nice selection in the continental breakfast. Comfortable bed.

Leisure Family

8/10

Excellent

21 Jul 2025

Catherine

This is a good location, close to lots of shops and places to eat but a little off the main roads to be quiet. I had a really comfortable room and slept great which is the best you can hope for on a business trip. Staff is really nice.

Business

6/10

Pleasant

20 Jul 2025

Giancarlo

Not too friendly staff, my room was dirty and all the rugs smelled

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Jeffrey

Sharod at the front desk is as good as it gets. Excellent job, terrific help. This hotel gets 5 stars for him alone, although the hotel was great as well.

Leisure Family

10/10

Exceptional

10 Jul 2025

Jodi

Breakfast was great! Staff was friendly and kept our room clean!

Leisure Family

8/10

Excellent

07 Jul 2025

Cassandra

Indoor pool was great, room size was really spacious! Hot breakfast at no additional charge is always appreciated.

Family

8/10

Excellent

28 Jun 2025

Daniel

The stay was comfortable, easy check-in/out. A no hassle stay.

Leisure Family

8/10

Excellent

15 Jun 2025

Colleen

Everything was great, except the hot tub seemed to have way too many chemicals, it burned my eyes to just stand on the side of the hot tub (which was disappointing since the hot tub was a big point to why we chose this hotel)

Leisure Family

10/10

Exceptional

13 Jun 2025

Jane

Clean and comfortable. Goods beds! Would stay here again! Breakfast was a nice surprise.

Leisure Family

10/10

Exceptional

07 Jun 2025

whitney

Stay was great!

Friends

10/10

Exceptional

07 Jun 2025

Anne

We had a pleasant stay. The hotel was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

30 May 2025

Christopher

Convenience. Value for money is good. Stay here whenever we are in RI.

8/10

Excellent

26 May 2025

Lauren

Good stay for Brown graduation

Leisure Family

8/10

Excellent

03 May 2025

Gregory

The Staff was excellent in their service and assistance whenever we had an issue or a question, the cleaning staff was also very helpful and friendly.

The hotel had an elevator issue but it never hindered the flow of persons staying there, will return to this location anytime.

Leisure Family

6/10

Pleasant

27 Apr 2025

Kenneth

The hotel itself was okay but the guests in the room above ours decided to have a party until 2 am. They were playing loud music and had who knows how many people in there talking loudly. I tried to ignore the noise but after a few hours of their inconsiderate revelry, I called the front desk to complain. Just placing the call itself was a problem because the directions on the phone to call the front desk did not work. I had to look up the hotel number and call it like it was an outside call. The lady at the front desk was a bit curt about the complaint as she said that she would try to do what she could with the fact that she was the only employee on the property. I don't know if she was able to do anything or if the party just wound down on its own shorty thereafter.

Leisure Family

10/10

Exceptional

23 Apr 2025

MELAINY

Very clean, cute hotel. Room was very spacious and staff was very friendly. Would definitely stay again.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2025

Rajeev

The property was close to highway with quiet surrounding. Easily accessible many restaurants.

Leisure Self

8/10

Excellent

21 Apr 2025

Prashant K

Good

Leisure Family

10/10

Exceptional

17 Apr 2025

Amy

Great staff in both dining and at front desk and in the pool as well! Thank you!

Leisure Family_with_children

10/10

Exceptional

15 Apr 2025

Janae

Excellent work

Leisure Partner

10/10

Exceptional

11 Apr 2025

Marlon

Great staff, breakfast was a great perk. Plenty of parking.

Leisure Family

8/10

Excellent

08 Apr 2025

Anne

Taylar Labree was on shift when we checked in! She was friendly, knowledgeable of the area, just all around lovely! She went above and beyond and put together little snack bags for all of us for my daughter’s Bachelorette weekend! Breakfast was delicious and kept full throughout the scheduled time!!

Leisure Family

6/10

Pleasant

31 Mar 2025

Stephanie

Unfinished work all over the property…

Business Family

8/10

Excellent

10 Mar 2025

dale

Staff was great room was clean the hallway's Do need new carpet.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Rafael

Great service and hospitality

Leisure Family_with_children

10/10

Exceptional

03 Feb 2025

Laurie

Was all good. Except pool was very cold

10/10

Exceptional

15 Jan 2025

Jessica

Great service, very clean, great breakfast only thing the hot tub wasn’t available but was on which I was a little disappointed but other than that would definitely recommend this place.

Leisure Self