Name: Comfort Suites West Warwick - Providence
Address: 10 Keyes Ways, West Warwick, 02893, US

6/10

Pleasant

24 Jul 2026

Charles

It was okay. The rooms were very spacious and clean. This hotel is good for an over night stay but not a destination.

8/10

Excellent

24 Jul 2026

Kevin

People were excellent, property is showing it's age.

8/10

Excellent

24 Jul 2026

Todd

We stayed for a quick family overnight, the room was clean and the bed was comfortable. The continental breakfast had many options.

10/10

Exceptional

24 Jul 2026

Brent

Nice

10/10

Exceptional

24 Jul 2026

Kira

Awesome staff, room was clean, I stayed in the second floor and was very surprised my windows opened ALL THE WAY with NO screens however it was nice for ventilation since the bathroom fan did not work. The pool was great if you get there at a decent time we went after check in at 3pm it was perfect the next morning after an awesome continental breakfast and waffle station we were quite surprised to find multiple sets of EYELASHES scattered around the pool area, in staff defense they blend in pretty well with the pebble flooring so you only see them when your in the pool. It was clear they painted over HAIR and other random things without doing a complete scrub of the walls and what not...BUT for what I paid I got exactly what I expected. Clean bed, good food, PEACE AND QUIET and other kids for my son to play with. It was not terrible and you get what you pay for. WILL DEFINITELY STAY AGAIN. Thank you to the staff for going out of their way on my son's birthday. I appreciate you guys.

10/10

Exceptional

24 Jul 2026

Jason

It was clean and great customer service

10/10

Exceptional

23 Jul 2026

Valerie

Clean and accommodating! Will be back!

10/10

Exceptional

21 Jul 2026

Eli

I had a great, the room, the bed was comfortable, I got a good night rest.

Self

6/10

Pleasant

20 Jul 2026

Tracy

Not bad for the price, musty smelling lobby and elevator from the indoor pool.

Family

4/10

Poor

19 Jul 2026

Ernest

The lobby is very small, and there’s only one tiny elevator serving the entire hotel. My biggest concern, though, was the cleanliness. The lobby looked old and dirty, which gave a poor first impression. Our room initially seemed better than the lobby, but later we noticed some questionable stains on the walls, and overall it just didn’t feel clean. Unfortunately, the lack of cleanliness made our stay less enjoyable.

Partner

2/10

Poor

19 Jul 2026

Elizabeth

I had to book this hotel urgently around 8:30 PM after a tree fell on our street and took down a power pole with it, leaving us unable to get back into our home. Even so, I had to wait upon arrival because the room wasn't ready yet.
When I finally got in, the room reeked of mold. There was black mold right next to the bathtub, and mold stains were visible on the ceiling too. The pillows and bedding had a musty, foul smell, and I couldn't sleep a wink all night.
When I checked out around 7 AM, the front desk employee was slouched on the guest sofa with legs sprawled out, and didn't even bother to sit up when I approached — just told me to \"leave the key on the desk.\"
I only chose this hotel out of urgent necessity, but the hygiene conditions were seriously concerning and the staff behavior was the worst I've experienced. I would not recommend this place to anyone.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Michell

This hotel is nice and quiet. Rooms are very nice and clean.

Pet

4/10

Poor

16 Jul 2026

Steven

The front desk attendant was so kind! Unfortunately, the hotel had water damage everywhere! Fire alrms hanging off the ceilings, bubbles in ceilings/wallpaper where water must have been. The pool area had no air circling through, had to prop open the door. One ice machine worked the other floors were broken

Family_with_children

6/10

Pleasant

15 Jul 2026

Tonia

The lobby looks great, pool looked inviting but we didn't use it. Breakfast tasty. Front desk personnel was nice. Location was good for what we wanted to do.

My biggest issue was how our room was. I knew it was an older hotel but some of this just needs better cleaning. The room we given was run down, 2 big stains on the carpet, stain on the couch and light fixture falling out of the ceiling in bathroom. wallpaper pealing in some of the corners. I'm allergic to mold and struggled through the two nights we stayed. I really wanted to stay here again for another 4 night stay but now looking at other hotels in the area.

Partner

2/10

Poor

15 Jul 2026

Marvin

This was a terrible experience the wall and couch in my hotel were severely water damaged. It was always hard to find assistance for anything. I had to be on naval base the morning I was checking out and my keycard stopped working and I waited for half an hour for someone to show up to the desk! 0/10

Self

6/10

Pleasant

14 Jul 2026

Domonique

Pull out couch was awfully uncomfortable and ice machine emptied quickly

We used this space just to sleep essentially and it met that basic need

Family_with_children

10/10

Exceptional

13 Jul 2026

Monica

.

Family

8/10

Excellent

13 Jul 2026

Erin

Clean room, alcohol bottles out front on the grass every morning with cigarette butts. It would be respectful for people to throw away their own trash; however since that doesn’t happen, staff should do a grounds walk. Ac was broken in main areas of hotel, so uncomfortable if you chose to eat in the dining area.
Beds were very comfortable, ac was cold in rooms and large mini fridge.

2/10

Poor

13 Jul 2026

Jill

The hotel room smelled like smoke. It was dark and outdated. Felt musty dirty and small things like a hair dryer were not available in the room. When i got one from the fro t desk it just blew cold air.

Family

8/10

Excellent

13 Jul 2026

Reena

The pillows had a nasty smell, possibly the pillow case, I asked staff to give new pillows, and was available next day
i could not call during night to front desk to ask for pillow since there was no phones in the room due to phone lines are changing in the place

Partner

6/10

Pleasant

12 Jul 2026

Patricia

The location was easily accessible to major roadways/highways

Family

6/10

Pleasant

11 Jul 2026

Michelle

Not a great experience. Had problems with the room — carpeting was stained, the bathroom had mold on the ceiling, the sink had a huge crack, the door banged against the toilet, They gave us another room and the hair dryer was missing and only a handful of channels worked on the TV. The explanation was some rooms had been renovated so wasn’t completely set up. The AC in the room was right up against the bed by my face instead of at the other end of the wall. For breakfast we had to wait for the premade eggs be replenished and then found them barely edible. Very disappointing and only so much the staff could do.

Friends

2/10

Poor

11 Jul 2026

Elizabeth

It was disgusting. There was old dried up pee on the toilet. There was obviously at one point a leak in the sealing that was never fixed and the stains on the couching were so gross. Not that we would sit on a hotel couch, but I don’t need to see the stains. No extra blankets and the hotel was “sold out” supposedly so could not provide any. I’ve tried contacting the hotel manager directly and Choice Hotels and have had terrible service. Don’t stay here. There’s better places out there.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

PAUL

Ice machine was out order!!but breakfast was
Awesome!!,
But 2nd evening there was kids RUNNING UP AND DOWN THE HALLWAYS!!!

Self

10/10

Exceptional

10 Jul 2026

nikki

It was a little warm in the common areas but the a/c was perfect in the room. I love the brand of shampoo and conditioner they carry and wish I could buy it somewhere. The pool area is comfortable and clean.

8/10

Excellent

10 Jul 2026

Waleska

Stayed two nights with husband, only went to sleep while visiting Rhode Island, room was clean, breakfast was exact same both days which is ok, would appreciate a variety of options

Partner

8/10

Excellent

08 Jul 2026

JaVon

Staff was very friendly. The room was comfortable

Family

10/10

Exceptional

07 Jul 2026

Jesus

Costumer service and all staff in general are great

Business

8/10

Excellent

05 Jul 2026

tyler

Nice place overall, pool and breakfast make for a nice stay.

Partner

10/10

Exceptional

03 Jul 2026

Frank

Everything was great. Breakfast variety, Comfortable beds, Great service. Convenient parking. Front desk occupied 24/7.

Family

8/10

Excellent

30 Jun 2026

VOLHA

Overall, we had a good stay. However, our reservation was for three guests, but the room was prepared for only two people. We had to go to the front desk three times to request extra bedding and towels. Other than that, everything was great.

Family_with_children

4/10

Poor

29 Jun 2026

Tina

Room was dirty bedding and pillows smelled of sweat, back of bed dirty with hair and all sorts of gross stuff. Air conditioning unit had wires sticking out of the bottom. Fridge and freezer dirty. I will not be booking again with them.

Self

8/10

Excellent

28 Jun 2026

Jasmine

This location was a pleasant surprise. I felt very safe in this cute coastal town and really enjoyed my stay.

The only reason I'm not giving it a full five stars is because there was no warning about the security deposit. It was approximately $250, which was more than the cost of my stay, so it came as an unexpected surprise.

Before settling into the room, I noticed the sink was cracked and immediately notified the front desk so I wouldn't be held responsible. The staff was very friendly and appreciated me letting them know.

The pool looked very nice, although I unfortunately didn't have time to use it. Overall, the property was clean, well maintained, and I had a great experience.

Self

2/10

Poor

27 Jun 2026

Zhenling

Bad smell, it’s terrible

Family_with_children

4/10

Poor

27 Jun 2026

Kendra

The rooms were terribly worn. Many things, shower rod, curtains, sofa, closet door, towel shelf were broken. The floors looked dirty. The sofa cushions were torn. The first room they put us in had no working AC. The second rooms smelled of bleach. The front desk worker was sleeping almost the entire time we were there. We needed to get an early start but breakfast did not start until 7:00 so we were delayed. I would never again stay at this property

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Nicholas

Was there for a lacrosse tournament in the summer and none of the ice machines were working. This is also the second time we stayed in this hotel (played same tournament last summer) and both times the bathroom in the lobby was disgustingly clogged without proper signage. Gross.

6/10

Pleasant

21 Jun 2026

Deneene

Very average place to stay!

Family

8/10

Excellent

19 Jun 2026

ARUNKUMAR

Room is clean and neat. Breakfast is good

Family_with_children

6/10

Pleasant

17 Jun 2026

Susan

The property is in a dreadful location. There is nothing of interest nearby. The breakfast was okay, but the persons attending it let the coffee run out. And the granola wasn’t there the first day. One ice machine was broken. I wouldn’t stay there again.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Gerard

The place was filthy and not maintained.

Self

8/10

Excellent

14 Jun 2026

George

Good for a couple nights. Staff were helpful!

Family_with_children

8/10

Excellent

14 Jun 2026

Joe

Clean room with friendly and helpful staff. Very nice breakfast.

Family_with_children

2/10

Poor

12 Jun 2026

Lisa

Checked in at 11 PM and had to wait 10 minutes at the desk for somebody to show up to complete check-in process.
Room door deadbolt broken!! Propped ironing board and chair against the door.
Broken hair dryer and alarm clock, gross surfaces, dirty black out curtains partially hanging off their hooks, that if you shut them fully block the air conditioning unit, wallpaper peeling back around air-conditioning, revealing mold, sofa very dirty. The shower curtain has cigarette burn holes in it. Deeply stained carpet had not been vacuumed. Wall thermostat doesn't work you have to use the controls on the AC unit after you prop the curtains up so they do not block airflow. Room eventually cooled efficiently with smelly air, but coo. Dirty wall surfaces with globs of something on the closet doors. Food that hasn't been wiped off the ottomans, Heavy odors of smoke in hallway and room. Four floor hotel with only one ice machine working on floor 2. Bedding did not looked laundered well, sheets gray, too. MATTRESS WAS COMFORTABLE, go figure. Dust dust dust everywhere including headboard, lamps, room decor... counter tops in bathroom appeared cleaned. Decent shower.
Horrible horrible Wi-Fi speeds, couldn't work. It was too late at night to not stay. Still waiting for info as to whether we will be refunded for the night we did NOT stay due to checked out of this nasty hotel.
Coffee was good...

Family

4/10

Poor

31 May 2026

Christophor Scott

The property is in disrepair. Our room was in disrepair. The freezer had mold in it, the ice machines don't work, the staff was extremely slow. Plus they demand a security deposit for damages. Also the bed cover was stained and so was the mattress on the pull out sofa. It was quiet and not busy.

Family

10/10

Exceptional

31 May 2026

Adam

Good room. Comfortable bed. Breakfast buffet was pretty good. Eggs, sausage, waffles, oatmeal etc..

Friends_and_family Family

8/10

Excellent

27 May 2026

Ernesto

Room was well kept and maintain in prestige conditions, the only concern/request I have is changing the choice of coffee, as a coffee drinker the coffee was a little light, other than that no complaints whatsoever, staff was cortious and pleasent

Friends_and_family Family

10/10

Exceptional

26 May 2026

Marcel

We stayed for just one night because it was close to the airport. Trust your GPS to get you to PVD and back because this hotel is tucked behind. Five stars on pillows, hot water, and lack of noise. Little quirks in the room signal there may need to be more maintenance (e.g., bathroom door does not stay open), but safe and clean. We would stay here again.

Family

10/10

Exceptional

26 May 2026

Zila

I love it my self I live around here and just took the kids there for ew days they enjoyed the stay there very clean no issues everything was amazing

Family_with_children

10/10

Exceptional

25 May 2026

Murat

Excellent value for money

Family

6/10

Pleasant

24 May 2026

Donna

The only issue we had with this property was that there were no towels in the room and when we went down to grab some, there was no staff at the desk to help us. So we had to go to the pool and grab pool towels to use for showers.

Family

10/10

Exceptional

24 May 2026

Gerard

AC too cool, wall unit did not respond to warmer setting. Needed to go to unit to turn it off. The room was clean. Breakfast ran out of coffee cups, very pleasant server quickly assisted.

Partner

2/10

Poor

18 May 2026

Jon

Front desk attendant was rude and seemed to be horribly inconvenienced by us checking in. Overall the property was a dump. There were 2 bugs on the ceiling, stained carpets and generally was worn down … everywhere
For the $ I spent I would have rather driven 2 hours home. I will never stay at another one of your properties

Friends

10/10

Exceptional

15 May 2026

Heidi

Great

8/10

Excellent

15 May 2026

Junior

It was an overall good stay but the only downfall was the pool. It was full of chlorine and possibly more chemicals. I went in with a black shirt and after over 40 minutes my shirt was light brown.

2/10

Poor

06 May 2026

Brittney

This establishment is one you want to skip! While it looks decent from photos, we spent our time being evacuated several times due to fire alarm concern. However; come to find out it was In response to folks tampering with smoke detectors. Was advised folks were asked to leave yet, this continued to happen. Waking up to a piercing alarm while supposed to be stress free is not ideal and not something one can get any sleep experiencing. I’ve asked to speak to manager at the establishment.. no where to be found. I’ve called daily for over a week and reached out via message to rectify. Zero response this far! Skip this place! Not worth the headache, lack of sleep and piss poor customer service.

Family_with_children

8/10

Excellent

03 May 2026

Anastasia

Choice of fruits not enough

2/10

Poor

30 Apr 2026

Elias

Charged me 3 times the amount

2/10

Poor

27 Apr 2026

Carissa

The air conditioning was broken, breakfast was empty even at 8am, and the sheets and bathroom were so gross

Self

8/10

Excellent

26 Apr 2026

Lynn

Everything was expected until the fire alarm went off twice that night. Hours apart. Very little rest during our stay.

4/10

Poor

26 Apr 2026

Joseph

Would not have paid the amount i did for the stay I was given

Friends_and_family Family

2/10

Poor

26 Apr 2026

Maciel

The first room had a foul odor. The bathroom smelled like urine. I went down to the lobby afterwards and complained. The staff weren’t welcoming so I was a bit apprehensive of coming up and asking to have the room changed. The young man changed the room and informed me “I hope there’s no problems with this room because I have no more”. The 2nd room was a bit better however, there was hair in the bed, broken cover, and stains all over the carpet.

Friends

4/10

Poor

25 Apr 2026

Nickole

Air conditioner sounded like an 18 wheeler engine all night. The room was okay, sheets weren’t very clean. They refused to provide us with a fitted sheet for the pull out couch. Pillow cases were dirty, extra sheets had cigarette holes in them. The breakfast selection was very minimal, and the coffee was disgusting. The pool water was not very clean.

Family_with_children

6/10

Pleasant

21 Apr 2026

Prabodha

Clean room, nice staff, nice breakfast, good air conditioning, room was okay.

Family_with_children

6/10

Pleasant

20 Apr 2026

Haeleigh

Its ok

Partner

4/10

Poor

14 Apr 2026

Anthony

The rooms were ok everything was good besides the ants infestation in my room they were everywhere

Partner

2/10

Poor

12 Apr 2026

Brysn

Extremely noisy at night police on the floor arrested a person total chaos not enjoyable place to stay

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Stacey

We loved the pool! It was clean and decorated so cute !!

10/10

Exceptional

18 Mar 2026

Stephen

Nice and breakfast was on point

Self

4/10

Poor

08 Mar 2026

Richard

I really didn't stay there! I was afraid for my life...as there was a load of rats. All over the property. I asked the morning desk clerk about breakfast. But she thru me out. She told me I didn't deserve any-thing? Anti-American staging!

Self

8/10

Excellent

05 Mar 2026

Aaron

Clean

Friends

4/10

Poor

04 Mar 2026

Donna

Heat did not work properly. Tub did not drain properly. Coffee at breakfast was luke warm. Bagels were several days old.

Partner

2/10

Poor

03 Mar 2026

Wegdan

we left at 3AM at midnight because we found bed bugs! and they didn't even care!

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Erika

TV didn't work properly and the ac didn't work as well overall okay I guess

8/10

Excellent

18 Feb 2026

mia

Haf a good time

10/10

Exceptional

18 Feb 2026

mia

Love it here

8/10

Excellent

17 Feb 2026

Vanessa

Very clean

Self

6/10

Pleasant

16 Feb 2026

Meadow

Room was nice and spacious but their was some stains and the pillar that added to the esthetic was broken at the top and wobbly so it made it hard to walk by if the pull out couch was open theirs was also stains all over the pull out couch mattress we had to ask for a sheet the pool was right in front of the lobby and the door was constantly open to the pool and the water was beyond freezing probably cus the door was broken and all the cold air from outside got in the room it’s self was cold so

6/10

Pleasant

15 Feb 2026

KRISTEL

You get what you pay for. There was hair in the shower that wasn’t mine. Someone also tried to get into our room all be it unsuccessful.

Leisure Partner

8/10

Excellent

08 Feb 2026

Joseph

Hotels .com cancelled my reso but luckily the night manager honored it. Parking was out of control w snow that wasn’t cleared when we arrived late and lots of double parked cars so had to park at back of hotel and walk around it in zero degree weather . Room was excellent though. Our second stay there Will
Stay again if needed

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Madelyn

The breakfast was fine and the staff were friendly. This isn’t the hotel’s fault but just a tip- the hotel is further from Yale than I anticipated, so if that’s what you are visiting for you might want to look for a closer alternative. However, their were a lot of stores and restaurants right nearby that were open late.

Business Family

6/10

Pleasant

01 Feb 2026

KRISTEL

Room was a little dirty and room was booked for 3 adults and only 2 towels were provided. Had to ask for more which took almost 3 hours to get. No pillows/linens were provided for pull out couch.

Leisure Friends

6/10

Pleasant

31 Jan 2026

Theodore

Front desk was very courteous and helpful when there. Some plugs did not work
Breakfast was nice
Treadmill did not work in gym

Business

4/10

Poor

22 Jan 2026

Dean J.

There were stains on the bed covers, the room was not clean and the bathroom needs some maintenance. The wall covering is coming off behind the door in the bathroom. The carpet has stains and the heat unit made a lot of noise.The curtains were torn.

10/10

Exceptional

19 Jan 2026

Marie

The room was clean and comfortable. Service was excellent and so helpful. I’ve been here before and I will book here again.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Maria

It’s one of our favorite places to stay. It’s always very clean and very friendly.

Partner

2/10

Poor

11 Jan 2026

Alexxys

The room was gross. Our first room had hairs and management kindly moved us to another room. This room also had hairs array….. the sheets looked unwashed. (We bring/use our own linens when traveling no use complaining).
There was no ice anywhere In the building.

There were NO towels available at one point. For the pool… or for our rooms. We had to drip dry and management didn’t even apologize.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Brian

The breakfast was the same everyday of my stay, but everything was good. The persons was very friendly and kind. I actually dosent have nothing bad to say about my stay in this hotel. If I have to stay in the state again I will choose this hotel again.

Leisure Friends

4/10

Poor

29 Dec 2025

Kathryn

The whole stay was less comfort and more make do. Toilet was clogged for 48 hours despite multiple reports to the front desk and the room being empty for them to deal with the issue for more than 12 hours on 2 successive days. No maid service at all (I was understanding that it might not happen on Christmas Day, but the room was not serviced by housekeeping over the entirety of a 5 night stay). Hallway reeked of cigarette smoke, and it even started seeping into my room at times. EXTREMELY loud neighbors blasting heavy bass music through the entire night. Never dared to try the breakfast. On checkout, the front desk worker couldn’t even be bothered to come to the actual desk, and just yelled “leave the keys on the desk” from somewhere behind a wall.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Jeanne

room was nice and clean

2/10

Poor

14 Dec 2025

Katie

One comforter was dirty and we didn’t have a remote for our tv. We went to the front desk and they gave us a new blanket (not comforter) and remote. There was mold on the ceiling in the bathroom in the shower.

Friends_and_family Family

2/10

Poor

14 Dec 2025

John

Manager was racist. Very rude. Will never stay in this hotel again. I have proof of all his neglecting.

Family

8/10

Excellent

12 Dec 2025

Stanley

nice place to stay

Business Self

8/10

Excellent

11 Dec 2025

Paula F

Very pleasant place with cordial staff

Leisure Family

10/10

Exceptional

07 Dec 2025

Michael

Excellent

4/10

Poor

05 Dec 2025

John

The owner and room was great, but try to get your room cleaned, ice bucket liner replaced, clean towels, trash emptied, from housekeeping (house keeping staff was horrible) GOOD LUCK!! Oh, and breakfast was fair, just not ready until 20 min after start time, I stayed for 23 nights

Leisure Family

8/10

Excellent

02 Dec 2025

BA

Overall a nice enough property but many little things needed t

6/10

Pleasant

02 Dec 2025

Ross

Breakfast was very average.

Business Self

8/10

Excellent

01 Dec 2025

Emily

The room was decent, big. Gave me an unclean room when first arrived but fixed it by giving me another room right away. The key cards would always stop working ( had to get a new one daily ) - other than that, decent spot to stay.

Leisure Partner

6/10

Pleasant

30 Nov 2025

Emma

Comfortable bed, room could have been cleaner there was toothpaste on the mirror and hair on the ceiling of the bathroom. Was there 6 nights, room wasnt cleaned entire stay whoch was ok with us other than having to ask for towels and only being given 1. Breakfast was great with good variety. Great gym. We did not use the indoor pool but it looked amazing. Some of the staff could have been more friendly and helpful, but overall decent stay.

Leisure Family

4/10

Poor

29 Nov 2025

Jessica

Not a fan. The staff at the front desk not helpful at all. You are lucky if they speak English. I am used to paying a security deposit, EVERY hotel i have ever been to is $50, this hotel$75 its not worth it.. Will never stay again!