Name: Genova
Address: Via Cavour, 25, Rome, 00184, IT

Genova

Rome · Italy

100 reviews shown

6/10

Pleasant

18 Jul 2026

Thomas

While the hotel itself wasn’t bad and the staff assisted when applicable The wifi and a/c left much to be desired. The Wifi in question kept disconnecting and could barely handle a few reels on social media or a video call. The AC barely worked it felt as if we were completely outside in the heat even during the night. Yes the windows were closed and we had maintenance come check but due to the language barrier there didn’t seem to be much resolution aside from leaving it alone. A near $400 bill for a 2 night stay left much to be desired.

Friends

8/10

Excellent

12 Jul 2026

Damien

Conveniently located near Roma Termini. Staff were very friendly and helpful. Room was modern and clean albeit a little small and the airconditioning a little warm. Breakfast was ok. A decent hotel although a little expensive for what you get.

Partner

2/10

Poor

11 Jul 2026

ZOHAR

The breakfast was very average, nothing more.
The room is minimal.
Air conditioning is very bad. It was so hot all the time.
The WiFi is very bad - disconnecting all the time.
The rooms were not cleaned good.
Bathrooms have lots of mold.
Rooms are very dusty even after 4 days of “cleaning”.
Management does not care about what is going on at all.
Service is bad.
Too expensive for what you get.
Very disappointed.

Family

10/10

Exceptional

10 Jul 2026

Tom

Great location

Partner

8/10

Excellent

25 Jun 2026

Raewyn

The hotel exceeded our expectations. The breakfast was of a great standard.

Partner

8/10

Excellent

25 Jun 2026

Nikki

This was a good hotel and we had no issues. The photo with the rooftop hot tub is INCORRECT. That rooftop area is for a specific suite. The public rooftop has no actual view.
I would say the location is okay, 20 min walk to main area. Taxis were easy. Staff was nice.

Family

10/10

Exceptional

22 Jun 2026

sergio

Breakfast

Partner

8/10

Excellent

11 Jun 2026

Donna

The staff were helpful and were kind letting us have our room early after a long haul flight. It was clean a bit dated but we were happy.

Partner

8/10

Excellent

08 Jun 2026

Sonja

Staff could have been a little friendlier but they were efficient. Room was beautifully decorated, clean, spacious and well thought out. Thanks for having coffee! Air conditioner was very noisy! Very close to train station and walkable to most tourist attractions.

Partner

10/10

Exceptional

07 Jun 2026

Alejandro

Excelente hotel y ubicacion

Family_with_children

8/10

Excellent

04 Jun 2026

Krystell

Great staff, quick check in, great breakfast (fresh pastries, scramble eggs, bacon, pancakes, breads, cheese & deli meats, fruit, coffee) fantastic location (5 min walk from station, 30 min walk to colosseum, pantheon, trevi, spanish steps)
The only downside was the wifi which did not work.

Family

8/10

Excellent

03 Jun 2026

Mary

Great location, helpful staff, big choice of food at breakfast. Could do with hooks in bathroom, room was a bit claustrophobic as it had dark shutters to hide the awful view but we’d asked for a quiet room and it was definitely that. Plenty of good restaurants nearby and a few minutes from Termini for trains and buses.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Odalys

Very spacious and clean room/bathroom. Everything was remodeled. Bed very comfortable. Great location. Very closed to train station.

Friends

6/10

Pleasant

11 Apr 2026

Esprit

Clean room. But long wait for the elevator. Quite loud thru out the night

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Steven

Staff was great- but- jacuzzi took 8+ hours to heat, we were told 2. heated towel rack did not work. shower pressure too low, shower products cheap, only plastic cups in room, no glasses, Refridge only holds drinks they provided, we could not control temperature in the room, when asked to correct it still stayed too hot. my wife had to sleep in the living room area with the windows open . Edna at the desk was a great help for everything. It just seemed like the room had not been checked out prior to our check-in. breakfast buffet was good. Edna did send up a bottle of champagne for the inconvenience we had.

Partner

6/10

Pleasant

31 Mar 2026

Suzan

It’s okay not great

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Karen

Everything was perfect

Family

6/10

Pleasant

04 Mar 2026

Ritu

The location is good and the property is equivalent to a three star hotel. The room was clean although showing its age. The breakfast that was included in the room price was not great. It’s a buffet style and if you’ve ever stayed in the USA at a Hampton Inn or Hilton Garden Inn, you’ll understand what to expect.

Self

10/10

Exceptional

11 Jan 2026

Marie

This was the best hotel I reserved for us during our first two days in Rome. It was fantastically convenient to the Termini station. A cousin of mine, who is a world traveler and owns a travel agency, suggested that we stay along Via Cavour and not near Termini station. He suggested the Hotel Diana up the road, which was actually a two-minute walk, if that. This hotel is off of Via Cavour and not the one my cousin suggested. We ended up staying at the Diana Hotel when we returned to Rome a week later. The difference? Not much but price. I personally feel that we could have just returned back to this hotel since the room was very big and clean. The breakfast wasn't great. The eggs were a bit too moist, made from a mixture, so not fresh eggs. In Italy they don't have breakfast like we do in America, so if you can just go somewhere for a pastry and espresso you'd be fine. The hotel is also very clean overall, and the bed was comfortable with plenty of pillows. I couldn't have been happier.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Carol

The room was clean and quiet! The breakfast was great with a large variety of food to choose from. The staff was helpful and very polite.

Partner

8/10

Excellent

03 Jan 2026

Francesca

We had a good stay! The room and washroom was clean, and we got daily housekeeping. Kettle in room was convenient. Breakfast was not great and beds unfortunately were quite hard.

Leisure Family

10/10

Exceptional

06 Dec 2025

Shant

Very good

6/10

Pleasant

03 Dec 2025

Mark

This hotel is a great choice if you need to be near Termini Train Station, but if you do stay here, don't let them stick you on the 5th floor. For one thing, the internet works really poorly and sometimes not at all. For another, the walls are paper thin: I could hear the family next door all night. For a supposedly 4 star hotel, that's not great. Service was okay. Best part was the room, which was up to the standards of a 4 star hotel.

Business

10/10

Exceptional

14 Nov 2025

JUAN

First, the staff was the best we've encountered in all the hotels we've stayed at in Europe and the Middle East. We were treated like VIPs, with exceptional kindness. The welcome we received at the reception was so sweet and friendly. Communication was excellent and very informative. The entire staff was very interested in making us feel so comfortable and welcome. The hotel is very beautiful and super clean. We've visited Rome four times, and I assure you that on our next visit, we'll book with Hotel Genova through Expedia. To anyone looking for a hotel of the highest quality, look no further. I highly recommend the Hotel Genova, which deserves 5 out of 5 stars. Bravo!

Leisure Family

8/10

Excellent

03 Nov 2025

Lynda

Staff, clean room and location

Partner

10/10

Exceptional

31 Oct 2025

Sharon

Great place to stay. Less than a 10 minute walk from Rome Termini. I arrived at 11 am and my luggage was tagged and put into a storage area. I felt my luggage was safely secured. Staff is very pleasant and helpful. The hotels’ location is central to many Rome highlights.
Easy to walk from there. The junior studio suite with terrace was a spacious bright clean room with a rooftop terrace with a nice view. Room is very quiet..free breakfast was a nice touch too. Fantastic restaurants close by too, pharmacy nearby also. Great spot

Leisure

8/10

Excellent

27 Oct 2025

Edwin

The location of the hotel was great. About 5 mins from Roma Termini, a 15 minute walk from the colosseum & there’s several food options nearby.

The staff at this hotel were extremely friendly, many spoke several languages & catered to guests of different nationalities.

The room was a good size & the bathroom was wonderful. The only downside to the room was the air conditioning, it wasn’t the standard plug-in window unit that most hotels have but it was central air conditioning. The vent was fairly small so turning the air conditioning did not make much of a difference when it was warm outside.

Leisure Self

10/10

Exceptional

23 Oct 2025

Stacey

Hotel was. Lean and staff was very friendly and helpful. Room was a bit warm but could open the windows for fresh air

8/10

Excellent

05 Oct 2025

Teresa

A/c was good , breakfast good/ shower was very tiny with a door that would get stuck!!

Leisure Partner

8/10

Excellent

05 Oct 2025

Belinda

Very good location. Close to restaurants and walking distance to a lot of the touristy areas.

Leisure Family

10/10

Exceptional

03 Oct 2025

John

We were checked in so quick and immediately given an upgrade to a suite which was beautiful. Also got a 50% off of a day pass on the hop on hop off bus tour. The hotel is walkable from the Termini Roma station which brought us from the cruise port and which we walked to to get a train to the airport. A great stay in this hotel. Highly recommend.

Leisure Partner

8/10

Excellent

25 Sep 2025

Gabriel

Great hotel near Termini Station

Very close to Termini Station. Only a five minute walk. Very close to Basilica di Santa Mario Maggiore.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Yeritza M.

Anthony was really amazing! Will definitely come back

Leisure Friends

4/10

Poor

15 Sep 2025

Jaspreet

The AC was not working properly so I had to ask a fan as my 2 years old was crying from the heat inside. The Fridge was really small and there was not even space to put in a water bottle of 1.5 l and we had hard time because we need to put in baby`s milk bottle.

Leisure Family_with_children

10/10

Exceptional

11 Sep 2025

Carolina

We stayed a night with their luxury suite room. It was amazing! They have us a free bottle that we got to enjoy while using the jacuzzi. Perfect way to end our trip in Rome.

Leisure Partner

4/10

Poor

10 Sep 2025

Monica

The room was very dirty, the floor was dirty with hair on the floor, it had not been cleaned, nor had the bathroom.

Leisure Family

10/10

Exceptional

24 Aug 2025

Tatiana

Very convenient location to explore Rome . Walking distance to all the sites

Leisure Family

8/10

Excellent

21 Aug 2025

Sally

Great hotel close to the train station. Very convenient for bus stops & walking round Rome. The breakfast had a good selection & the rooms were very comfortable.

Leisure Family

10/10

Exceptional

20 Aug 2025

Flor

8/10

Excellent

13 Aug 2025

rhea

Information provided for accessing the internet was wrong. Spent a whole day constantly getting disconnected until we just used another wi-fi connection (different from info provided to us at check in) and it worked. Turns out, the connection was also Hotel Genova’s but not mentioned to us.

Leisure Family

10/10

Exceptional

12 Aug 2025

marjorie

The staffs were amazing, professional and able to assist as needed.

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

Steven

Although pricey hotel is really well kept. Very clean. Staff is friendly and always willing to help you by recommending dining options or calling a taxi for you!

Leisure Partner

10/10

Exceptional

22 Jul 2025

Neville

Convenient.
From the photo, apparently there was a hot tub on the roof. I was not made aware of that. Also, not clear if water in the room was free or not.

Leisure Friends

6/10

Pleasant

21 Jul 2025

Emmanuel

Good but too expensive. Good condition but lobby area not too friendly.

Leisure Family

8/10

Excellent

14 Jul 2025

Anitra

Within walking distance from train station, dining and shopping.

Leisure Family

8/10

Excellent

29 Jun 2025

Jose

Nice property confy beds, location close to the train station. Coffee and breakfast was great.

Leisure Family

8/10

Excellent

29 Jun 2025

Kevin

Great central location, staff were very helpful, suite was awesome, clean, tidy and modern, the only downside was the water flow from the shower, other than that would stay again.

Leisure Partner

10/10

Exceptional

12 Jun 2025

Bruce

Great location

Leisure Family_with_children

8/10

Excellent

04 Jun 2025

Zoltan

good location near train station

Leisure Partner

6/10

Pleasant

03 Jun 2025

Anahita

We had requested a birthday note but we were quite disappointed that they didn’t fulfil this request despite being aware weeks in advance. We were also entitled to a drink upon arrival being an Expedia platinum member but they didn’t provide this either. Good location.

Leisure Family

10/10

Exceptional

02 Jun 2025

Johanne

Very clean and quiet. Near train station and other nice areas. Walkable every where

Leisure Family

10/10

Exceptional

30 May 2025

MaryBeth

Close to train station. Modern rooms. Pleasant friendly staff.

Leisure Friends

10/10

Exceptional

29 May 2025

Tony

Wifi was horrible

Leisure Family

10/10

Exceptional

28 May 2025

Kathleen

Staff was friendly, location was great!

Leisure Family

8/10

Excellent

11 May 2025

Elsa

Italy doesn’t exactly pays too much attention to customers. I chose this hotel because I needed to be close to Termini train station. VIP status wasn’t acknowledged. Room was ok and breakfast was good tough.

Leisure Self

10/10

Exceptional

07 May 2025

Olivia

Only had a quick stop over in Rome, but the hotel was in a super convenient/accessible location. Staff were extremely friendly and helpful. Would stay here again if we were there for a longer time.

Leisure Family

10/10

Exceptional

05 May 2025

John

Staff very friendly and helpful

10/10

Exceptional

04 May 2025

Delia E

Excellent staff, very helpful and good location

Leisure Partner

8/10

Excellent

17 Apr 2025

Carol

Any concerns we had were quickly addressed and the Manager was extremely helpful and accommodating

Leisure Family

6/10

Pleasant

15 Apr 2025

Verified traveler

Room is hot. No good ventilation.
Breakfast is the same daily. Only sweet things mostly.
VIP access as per hotels.com but hotel does not know it.

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Gerardo

I loved the hotel, great location, great staff, super clean, wonderful.

10/10

Exceptional

12 Apr 2025

Crystal

The stage was wonderful. The rooms were comfortable, and i appreciated the room upgrade! My only issue was that I wish the rooms had A/C. They were a little stuffy.

Leisure Family

10/10

Exceptional

12 Apr 2025

Nikole

Great job, seems like European hotels actually honor their upgrade for Expedia platinum members compared to USA. Now I wouldn’t mind doing this more often if I do get the benefits of my business with Expedia.

Leisure Family_with_children

8/10

Excellent

09 Apr 2025

Ruth

The hotel staff and location was great. Breakfast was okay. The ac was off during the season and it was very hot and uncomfortable in the room . They brought us a fan after the first night and we sleep better with the window open. The WiFi was an unreliable.

Partner

8/10

Excellent

02 Apr 2025

Yuk Fun Phyllis

good

Leisure Self

10/10

Exceptional

01 Apr 2025

Yara

Convenient and wonderful staff

Huge room and very fancy and walking distance from the Roma station

Self

8/10

Excellent

27 Mar 2025

Nina

We stayed here for three nights in March. What we liked:
Comfy large bed
Friendly and helpful staff
Convenient location to train station
Good restaurants nearby
Within walking range of main attractions

The hotel is on a busy road and is noisy however with the shutters closed and with earplugs it limits a lot of the sound.
We enjoyed the breakfast mostly continental options some scrambled egg, bacon and hot dog sausages although these were never very warm during our stay.
Be aware of paying the tourist tax which is 8euros per person per night.
Overall a nice hotel which we would recommend.

Leisure Partner

10/10

Exceptional

11 Mar 2025

Edwin

Highly recommend

Leisure Friends

10/10

Exceptional

09 Mar 2025

MIRO

Always beautiful and clean

Business Family

4/10

Poor

23 Jan 2025

James

Our tv wasn’t working properly for three days despite two of the staff’s attempts; the shower stall was too small and the hot water would turn scalding while showering and you couldn’t move out of the way; we asked to be refunded any amount as we decided to switch hotels but hotel gave us zero allowance

Leisure Partner

8/10

Excellent

12 Jan 2025

Verified traveler

Las 2 primeras noches las luces del cuarto no encendían, tuve que bajar al front desk para pedir que vinieran a revisar

Self

10/10

Exceptional

04 Jan 2025

Cheryl

Great stay at Hotel Genova

We had an amazing stay at Hotel Genova. The staff were extremely helpful and friendly and the daily breakfast was quite good! Rooms were very clean and very comfortable. I would highly recommend!

Friends_and_family Family

8/10

Excellent

21 Dec 2024

Patricia

The room was spacious but not very clean, the closet and some furniture had a lot of dust. The temperature control was broken. Breakfast was good and staff were friendly and helpful. The location is very convenient since it is just a couple of minutes walking from the train station. It was somewhat noisy at night.

Leisure Self

10/10

Exceptional

04 Dec 2024

Brent

Excellent stay and a much above average breakfast.

10/10

Exceptional

28 Nov 2024

Janice d

We liked Hotel Genova and would reccomend very clean lovely breakfast and spacious room

Partner

8/10

Excellent

17 Nov 2024

ALFRED

Had the hotel arrange for airport pickup. Worked very well. Requested early arrival time to get our room. It was not available-too many people staying and checking out later. Stored our luggage and we went out for a walk and lunch. Everything worked out well. Good location. Close to the train station and many restaurants and souvenir shops.

10/10

Exceptional

16 Nov 2024

Victoria

Lovely hotel great location

Friendly staff, quiet room, comfy bed and clean. There was a lot of options for food at breakfast and the location was perfect for catching the train to and from the airport and getting around the city.

Partner

8/10

Excellent

06 Nov 2024

Celso

Hotel is clean and comfortable.
Air conditioner is fixed and is non-adjustable. The only cool air to cool the room is by opening the windows.
Otherwise, the room and hotel is great. For breakfast, the food selection is typical and nothing extraordinary.

Friends_and_family Family

6/10

Pleasant

05 Nov 2024

Todd

This hotel was very nice visually (high quality materials), but not so great functionally. There was no room thermostat (just hot/cold), and no towel rack in the bathroom. There was also just a small wall mounted micro fridge for the mini-bar items, so we couldn't store our bottled water. The staff was friendly and efficient, but it was very overpriced overall.

Partner

4/10

Poor

20 Oct 2024

Jesse

Staff extremely rude and unwilling to provide excellent customer service. Our Junior Suite had no air conditioning. First they tried to convince me it was working. I had to be rude back and tell them it is not. Their solution was not to change rooms but to bring us a fan with 5 ice cubes in the fan. No discount was provided or even an apology. Extremely disappointing. The entire staff needs a major training in customer service and with a realization tourism is paying for their employment. The worst experience we had on our entire 12 day European Vacation. To be treated like you are stupid is completely disrespectful.

Leisure Partner

10/10

Exceptional

14 Oct 2024

Amy

Nice location close to the train station.

Leisure Partner

6/10

Pleasant

08 Oct 2024

lubica

Too noisy from the streets. Too noisy. Other than that, was good. But we didn't sleep at all because of noise.

Leisure Family

8/10

Excellent

05 Oct 2024

Enith

Clean comfortable room. Great location close to the train station.

Leisure Partner

6/10

Pleasant

19 Sep 2024

Danielle

The hotel is outdated. The bathtub was gross. When I showered the tub filled up with water so I was standing in soapy water. The AC did not seem to work. It was close to train station so that was convenient. The staff were really nice and had out breakfast bag ready early in the morning to accommodate our departure.

Leisure Family

6/10

Pleasant

18 Sep 2024

Enola

Not all the amenetirs as advertised. Planned to have a nice dinner at hotel but restaurant was 1.2 km away and too far to walk in rain. Too much smoking in that area

Partner

8/10

Excellent

15 Sep 2024

Brownie

Nice Hotel breakfast buffet was good

Leisure Partner

10/10

Exceptional

14 Sep 2024

Heather

Great spot right by the train station. We were exhausted and only had to walk a couple blocks which was amazing.

10/10

Exceptional

11 Sep 2024

Maria

Clean. Updated room 4 minute walk to termini

Leisure Family

6/10

Pleasant

07 Sep 2024

Marco

Great location. The room was spacious as well as the bathroom. The AC did not work at its best. Also, overall the hotel needs some renovations.

Leisure Family

8/10

Excellent

04 Sep 2024

Vincenzo

Property was fine and located by the train station. Hence, suited my need. Not sure it was clear if I could access to hot tub noted in the advert. Seemed like there may be an extra cost. The a/c leaked in my room overnight. I noticed it when I woke up. Almost slipped. I made a note to the staff. They apologized and sent someone to check. I was checking out that morning hence no real issue but would have been nice if the front desk attendant could have been more sincere in his apology. Maybe offer a coffee. Something small but meaningful.

Leisure Self

10/10

Exceptional

02 Sep 2024

Immacolata

Excellent

6/10

Pleasant

25 Aug 2024

Jaime

We chose this hotel because it was advertised as being \"right beside/in the train station\" and it is not. It is a few blocks away from the train station and you have to walk through a sketchy area to get to it. The hotel itself is fine, a very average hotel that is fairly clean with nice sized rooms and bathrooms. It has a breakfast included but I didn't have it because they don't have vegan options. Would maybe stay here again for the decent price and proximity to the train station, but wouldn't stay here for a longer period in Rome.

Leisure Friends

6/10

Pleasant

24 Aug 2024

Verified traveler

We are Gold Status and this is a VIP hotel. We arrived at about 10:00 and although rooms were available, they wanted to charge us a large early check in fee. They did ultimately give us check in at 12:00 noon. It is frustrating that they would not give us the room access two hours earlier as we had to wander around the area while awaiting check in. The internet is extremely slow and even had difficulty streaming music. The bathtub drain would not seal, so the bathtub was unusable. The air conditioning did work, but was marginal.

8/10

Excellent

21 Aug 2024

Bridget

We stayed in the jacuzzi suite and loved the outdoor area. Unfortunately the outdoor area brought ants which were all in our room. Otherwise everything was great.

Leisure Partner

8/10

Excellent

14 Aug 2024

Surendra

Good value, central location

Overall a pleasant hotel for the money. Clean, modern and comfortable. Complimentary breakfast was quite good. Only issue was air conditioning was insufficient in the room. Reported at checkout.

Partner

10/10

Exceptional

02 Aug 2024

Susan

Friendly staff and affordable. Easy walk to the train terminal. I would stay here again.

Leisure Family

4/10

Poor

29 Jul 2024

John

Not coming back

Bed was hard as a rock. Air conditioner did not work and they had to bring us a fan. The shower temperature went from cold to boiling every few seconds making it dangerous to jump out of the way of the scalding hot water. Mold in the bathroom. Will not stay here again. Very hard to sleep in that hot room.

Friends_and_family Family

6/10

Pleasant

29 Jul 2024

Shawn

Beds were comfortable. Staff was excellent. Aim to serve. The bathrooms were average and older and Wi-Fi was unacceptably slow.

Leisure Family

10/10

Exceptional

28 Jul 2024

Toula

Great service and excellent service