Best Western Plus Hotel Universo

Italy , Rome
ROME, VIA PRINCIPE AMEDEO 5/b, 5B
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100 reviews shown

8/10

Excellent

11 Mar 2026

Pauline Elizabeth

Great location for sightseeing and a few blocks to train station- this worked well for our day trip to Florence by fast train and walking distance to shopping, the national museum of Rome and short bus or uber ride to all tours and areas we wanted to visit. Quiet hotel great for sleeping. Next time I would request a room with a better view- we faced a wall. We were spoiled by the staff- everyone was very friendly and caring!

8/10

Excellent

03 Mar 2026

Michael

Good location which makes touring Rome easy. The hotel itself was pretty average.

Friends

6/10

Pleasant

01 Mar 2026

Bin

Room, staff and amenities should be improved

Family

10/10

Exceptional

27 Feb 2026

erlend

Great location,friendly staff and clean rooms

10/10

Exceptional

26 Feb 2026

Shayna

Great location and the staff was super friendly!

Partner

10/10

Exceptional

23 Feb 2026

Kenji

客室は清潔でした。

Friends

6/10

Pleasant

15 Feb 2026

Lesley

The room was a weird, two story duplex? The stairs seemed like a death trap, the tub was super high to get in and out, the room was incredibly hot and you can hear every other guest in the place!

Leisure Partner

10/10

Exceptional

15 Feb 2026

Jonathan

Lovely stay once again!

8/10

Excellent

13 Feb 2026

Mairi

Room, staff and facilities all great at the Universo apart from the noise from the street all night. Our room was at the front on the main street and people were noisy until very late then bins of glass bottles were emptied at around 4:30 so had very little sleep. I would stay again as the location is excellent providing I got a room away from the main street.

Leisure Family

8/10

Excellent

13 Feb 2026

Margaret Suk Mei

I hope they can put a Best Western sign outside, instead they have a big sign 'Universo'.
We tried to ask people and most people doesn't understand English, it took us a long time to find it.

8/10

Excellent

08 Feb 2026

Geoffrey

The breakfast was excellent, thoroughly recommend the breakfast.

Staff were polite and friendly.

Location was good, near the train station but enough away from the noisy tourist areas to be quiet.

Leisure Family

10/10

Exceptional

27 Jan 2026

MARIO EDGAR

The hotel is excellently located near the train station, surrounded by numerous restaurants, attractions, and museums.

The hotel features conference rooms, comfortable rooms, and attentive front desk staff.

Leisure Partner

8/10

Excellent

25 Jan 2026

Naveen

Hotel is nice but I had some issues:

My first room had a weird fish smell, but they were nice enough to move me to another room. But the next day my key card stopped working and I had to go get another one from the front desk. The following morning I got a wake up alarm call at 5 AM that I definitely didn't set, and when I asked the front desk they had no idea what I was talking about.

It's a nice hotel but I think the people running it are a little clueless.

10/10

Exceptional

18 Jan 2026

Vadim

nice spacious rooms, great location if you travel by trains. personal very helpful and friendly

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Marinella

Staff courteous and room is clean but bathroom is super dated. Soap dispenser is far away from sink causing you to drip and the shower leaked water under the door. The breakfast was mediocre because items were not properly labeled and bread was rather stale. The best part was the location close to train, restaurants and key attractions.

Leisure Family

8/10

Excellent

09 Jan 2026

Beatriz

Great experience, Traveling with 3. Service was clean staff friendly and helpful. Would stay again.

Family

10/10

Exceptional

05 Jan 2026

Young

clean room, staff

Partner

10/10

Exceptional

02 Jan 2026

Ana

Good hotel ,good location

Leisure Family

10/10

Exceptional

30 Dec 2025

Rebecca

Very clean room, helpful front desk staff. Nice balconys and bathrooms. Location is close to Termini station which is both a pro in terms of convince but a con in terms of how safe it feels.

4/10

Poor

29 Dec 2025

Ludmila

The room was super small. The hotel is located in the are close to termini station and felt unsafe. The cleaning crew didn’t come to clean the room for hours, despite the green card posted on the door. The breakfast was ok, lots of choices, but not a good quality. Additionally, upon checking out, the staff at the front desk requesting the foreign guests ( not Italian guests) to pay tips, made me feel very uncomfortable

Leisure Friends

8/10

Excellent

29 Dec 2025

Sean

Most of the staff was really great.

Business_and_leisure Family

10/10

Exceptional

26 Dec 2025

Ana

Very good location

Leisure Family

10/10

Exceptional

25 Dec 2025

Scott

This was a great property for traveling with our family of four. We got a family superiors room, which was two separate rooms connected by a private hallway. The staff is fantastic and friendly, and the breakfast was wonderful each morning. The hotel is close to the train station and three are many places to eat nearby. 10/10 recommend.

Leisure Family

6/10

Pleasant

19 Dec 2025

Natalya

Very Noisy!
First about the good: the location is great - safe street, walking distance to Roma Termini, front desk staff is amazing - fast check-in and checkout, help with taxi, etc., breakfast buffet has an excellent egg station with a great cook, the room is clean and modern, pillows are good. Water station on the floor is very convenient. Fresh towels are left at the door daily (even with no disturb sign).
Now the bad: we specifically asked for a quieter room but it still was the noisiest I have ever experienced, no sound isolation between rooms - I could hear the guys next door through the wall - every word when they talked on the phone, snore, even burp, etc. The street outside gets metal clanging from deliveries to hotels and restaurants at 2-3 am and 5-6 am non-stop and the closed window does not block the noise. At 6-30 am people start walking to breakfast talking loudly in the hall. Mattress is too soft for comfortable sleep. Only one USB port to charge the phones in the room and it did not work, and front desk did not have any spare converters like in most other hotels.
Warning: In addition to a tax paid in all hotels in Rome, at checkout we learned that there is a mandatory 7 euro per night tip that we did not know about (does not matter that we already left cash tip in the room).

Leisure Friends

10/10

Exceptional

15 Dec 2025

Clara

Exceptional service!

10/10

Exceptional

11 Dec 2025

William

Great neighborhood, close to the train station and lots of wonderful options for dining. Breakfast was outstanding, made to order egg station was a nice bonus.

Partner

10/10

Exceptional

06 Dec 2025

Cherilynne

Room, washroom was well appointed. Breakfast was amazing. Location near train station was very convenient.

6/10

Pleasant

30 Nov 2025

Jennifer

The area around the hotel is not the best. The staff was very kind and the buffet was fantastic.

Leisure Family

8/10

Excellent

30 Nov 2025

Jose

Nice customer service, very friendly.

Leisure Partner

2/10

Poor

26 Nov 2025

lutz

The Room I booked was very small, same size then the bathroom. With a single Bed Room 641( I can sent you Pictures) opened the curtains and had the solid wall in front of my window! Went to the front Desk showed the nice Pictures advertised on Expedia! Ask for different room, with tween bed. No upgrades! Charged me$160.- extra for a regular Room with king size Bed. Poor advertising and Best western Plus could up grade for less! Did Not spent any money in there Restaurant ! Very disappointed in Hotel Universo Front Desk Management !
Regarding Room change and charges ( I paid in chase asap.

Leisure Self

8/10

Excellent

23 Nov 2025

JIAN HONG

Convenient location, clean room and friendly staff

Leisure Self

10/10

Exceptional

18 Nov 2025

Maria Elena Asuncion

Loved the room and staff were very friendly.

8/10

Excellent

18 Nov 2025

Agustin

Large room and Good enough

Leisure Partner

8/10

Excellent

18 Nov 2025

Gevorg

The room was a little bit small otherwise it was ok

Leisure Self

10/10

Exceptional

17 Nov 2025

Kyle

Rooms are great and staff is extremely helpful. The amenities are fantastic and I would highly recommend this hotel in Rome.

Business_and_leisure Family

10/10

Exceptional

13 Nov 2025

Jak

Room large, very clean. Staff was friendly, tons of food options within walkable distance.

Business_and_leisure Family_with_children

6/10

Pleasant

10 Nov 2025

Mengting

The room service is meh. And the hair dryer couldn’t handle two people blowing time. The shower door is old and doesn’t close all the way so water leaks out. But no major unacceptable problem. They let you store the luggage which is great.

Leisure Friends

8/10

Excellent

09 Nov 2025

Jessica

Walking distance to main attractions, clean and spacious room, kind staff, and lots of options at breakfast

Leisure Partner

10/10

Exceptional

07 Nov 2025

Aran

Wonderful experience!!!!

Leisure Family

10/10

Exceptional

03 Nov 2025

Brian

Everything was perfect!

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Stacey

Quick check in, quiet hotel and clean

Leisure Partner

8/10

Excellent

02 Nov 2025

Teresa

The location is close walking distance to Termini station with several dining options close by. We especially liked caffe Washington just steps away.
The room was clean and service was great we had a couple minor issues and they were dealt with immediately.
As far as proximity to the major attractions they are half hour to an hour walk but there are 2 metro stations that were less than 10 minutes away.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Roxanne

The lobby and rooms were very nice. Staff was super friendly and helpful. Convenient location. Would definitely stay here again.

Leisure Friends

10/10

Exceptional

01 Nov 2025

Dorothy

Very nice hotel option. I definitely would recommend.

Leisure Family

10/10

Exceptional

30 Oct 2025

James

Nice rooms modern and clean

Leisure Family

10/10

Exceptional

29 Oct 2025

darrin

Friendly staff clean room

10/10

Exceptional

28 Oct 2025

Shannon

Room was great , bathroom and room were spotless ! Very busy area but was close to train station . Five minute walk even hauling my full size suitcase ! Check in was a breeze , breakfast looked great I only had coffee . Great stay !

Leisure Friends

10/10

Exceptional

27 Oct 2025

Joyce

Cleanliness and accessibility

8/10

Excellent

27 Oct 2025

Shiran

Nice hotel in a good location. The rooms are nice but quite small. The service and hospitality were excellent.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2025

Manton

Good option

Close to train station and many restaurants

Self

10/10

Exceptional

24 Oct 2025

Carmen

We stayed at Best Western Plus Universo for our first trip to Rome. We chose this as it is a trusted brand and very close to Termini station. Our room was very clean and equipped with amenities perfect for our needs, with a lovely balcony view! The property is a bit dated with very obvious signs of age but they are doing a great job maintaining a comfortable stay for their guests! All the staff we met were friendly and helpful! Would stay here again and highly recommend to other travellers looking for convenient location and friendly service!

Leisure Family

10/10

Exceptional

23 Oct 2025

Wei

staff are very nice and give us very useful information

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Ricardo

Very good option to stay in the Monti area in Rome, this is a well kept building hotel with nice modern large space rooms with all the services available, 500 yards away from Roma Termini train station and walkable distances to many attractions including just a 15 minutes walk to the Coliseum, 20 minutes walk to Trevi and a lot of dinning options, went there my wife and I we definitely stay there again

8/10

Excellent

21 Oct 2025

Leo

Room was a bit cramped for 3 adults.
Was a little taken back when asked for a tip twice when checking out. ( Stayed there 3 times while we were in Italy). I have not come across this before and was not asked at any of the other hotels we stayed at in Italy..

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Patricia

Room was clean and nice. Breakfast was good. Area was convenient to walking to various sites. Balcony was very nice to sit on at night.

Leisure Family

10/10

Exceptional

17 Oct 2025

RICHARD

Very satisfied overall

Partner

8/10

Excellent

16 Oct 2025

Barbara

We didn’t use the breakfast service but it seemed to offer a lot of options.

6/10

Pleasant

16 Oct 2025

Suzanne

It was close to Termini station but that’s about all i can say about the area. We were inly there for two nights.

Leisure Friends

10/10

Exceptional

15 Oct 2025

Dorcas

Great Location

It was a great location and nice Best Western

8/10

Excellent

14 Oct 2025

Paul F.

I had a unique problem with the hotel room… There was a flashing light in the room all night.
Without that, it would’ve been five star

Leisure Self

10/10

Exceptional

11 Oct 2025

Roslyn

Nice size room and shower, great breakfast

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Michael

Clean room

Family

10/10

Exceptional

08 Oct 2025

Diane

Nicely renovated older hotel. Very cozy and comfortable. The hotel saved the day by arranging transport to the cruise terminal during the transportation strike. Very kind and friendly staff. Great breakfast with plenty of American options.

Partner

10/10

Exceptional

07 Oct 2025

Jose A.

Great place to stay convenient location , easy to get to all monuments.

Leisure

10/10

Exceptional

07 Oct 2025

Jose A.

Great rooms, great staff, great food options, close to the most famous landmarks of Rome. Neighborhood invites to walk around.

Leisure

10/10

Exceptional

06 Oct 2025

Linda

Clean room, comfortable bed, breakfasts nearby, walkable from train station.

Leisure Friends

10/10

Exceptional

04 Oct 2025

YIJEONG

Good location. Walkable to major tourist sites. Close to central train station - easy acccess to metro, buses and train. Loved breakfast buffet and water dispenser. Professional staffs.

Leisure Family

8/10

Excellent

04 Oct 2025

Zheyi

- friendly staff even with crowded people

Leisure Partner

8/10

Excellent

04 Oct 2025

Zheyi

- close to the train station, very convenient transport. However the neighbourhood is full of tourists. It's near the train station, anyways.

- nice staff. the receptionists help us to change rooms because of personal preferences.

- rooms are clean and okay. it's not new though.

- breakfast are good, in particular the freshly made omelette and coffee.

Leisure Family

10/10

Exceptional

03 Oct 2025

RICHARD

Well located near the train station

Partner

10/10

Exceptional

02 Oct 2025

Larry

Nice soft beds, rooms in great condition with good amentities and comfort. Full breakfast options. The rooftop restaurant had a nice view, but the food there was not superior.

Leisure Family

10/10

Exceptional

01 Oct 2025

Peter

The staff was very helpful and kind. No issues at all

Leisure

4/10

Poor

01 Oct 2025

Balbinder K

Hotels needs to improved our shower and sink water did not drain properly and toilet made a lot noise everyone flushed and water sound for while

8/10

Excellent

01 Oct 2025

Patrick

The shower was awful.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Kelly

Great location. Our room was very nice and clean. The staff was extremely helpful.

Leisure Friends

10/10

Exceptional

29 Sep 2025

Dawn

Everyone was friendly, helpful and hotel very nice. We enjoyed rooftop bar very much

Leisure Friends

6/10

Pleasant

29 Sep 2025

Riziel

The property is convenient, near the Rome Termini, surrounded with restaurants and convenience stores. However, the front desk does not pick up multiple times when I called. I go down the lobby and no one is at the front desk - all on a break smoking outside. When I checked out, they told me mandatory 3% tip was added on my bill. I was puzzled. Then I overheard another hotel staff saying tip is not mandatory. They need to train their front desk staff to have the same consistent message. Tips are earned, why should that be mandatory?

Leisure Family

10/10

Exceptional

28 Sep 2025

Tony

Clean and very convenient in the city center.

Leisure Friends

10/10

Exceptional

27 Sep 2025

Terence

Good

10/10

Exceptional

27 Sep 2025

Robyn

The spacious room was state-of-the-art with comfortable bedding, great climate control and beautiful bathroom with bathrobes. Breakfast each morning was well worth the Eur 18, with many deliciously prepared options on the buffet. The rooftop restaurant served great food and wine, witha full bar and great views. Staff was helpful. When I return to Rome, I will stay here again.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Andrea

It was a wonderful property with a fabulous location !

10/10

Exceptional

22 Sep 2025

Gene

The breakfast buffet phenomenal. Nice small workout facilities. Room was a bit small. The picture doesn’t do justice for what we got. Otherwise everything was good.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Michael

Very helpful, attentive staff! Wonderful breakfasts, great air-conditioning.

10/10

Exceptional

21 Sep 2025

Ricardo

Nice people, helpful. Good air conditioning!!

Leisure

10/10

Exceptional

20 Sep 2025

Bonita

This was our second time staying here and we were glad we chose it again. The location is great - less than a 10 minute walk to the main train station and to 2 of the hop on hop off bus stops. Lots of restaurants and shopping were right there. Our room was spacious and clean and a very good layout for a couple and an additional adult. The breakfast was fantastic every morning, and they packed a to go breakfast for us on the day we had to be at an early tour. If we ever return to Rome, we’ll stay here again.

Leisure Family

10/10

Exceptional

19 Sep 2025

SEAN

Excellent hotel great bar on the roof . staff helpful and friendly.Room was nicely laid out bathroom was good size with a bidet

Partner

10/10

Exceptional

19 Sep 2025

SEAN

Excellent hotel nice rooms great rooftop bar.Staff very helpful

Friends_and_family Family

8/10

Excellent

19 Sep 2025

HockEng

Very happy with location of property. Best Western Universo name easily recognized by taxi drivers, who had no difficulty in taking us back to hotel

Leisure Friends

10/10

Exceptional

19 Sep 2025

marlene

Excellent condition

10/10

Exceptional

12 Sep 2025

Angela

Able to walk to many shops. Easily accessible by train

Leisure Partner

8/10

Excellent

11 Sep 2025

Dima

Hotel itself is good, staff was helpful. Rooms were decent. Shower water pressure was abysmal and the shower head couldn’t swivel properly. The area around the hotel felt unsafe and dirty. Overall experience was good.

Leisure Partner

8/10

Excellent

10 Sep 2025

Natalya

This was our second time staying at this hotel. The location is within walking distance to the Fountain, Spanish Steps, and even the Colosseum, although it is a little farther from some attractions. On the plus side, it is very close to the train station, which is the main reason we chose it.

The hotel is clean and spacious. We stayed with three kids in a family room, and it was very comfortable with plenty of space. If you don’t mind walking about 15–20 minutes, I would recommend this hotel. There are also several restaurants and shops nearby, so finding food is convenient. Overall, the area felt clean and safe.

Leisure Family

10/10

Exceptional

08 Sep 2025

Colleen and Daniel

The buffet breakfast and staff who worked the breakfast area were amazing!

Leisure Partner

10/10

Exceptional

08 Sep 2025

Paulo

Family-Friendly