Citi Hotel Aberdeen

2/10

Poor

12 Dec 2025

Grant

Staff were lovely.
However id previously messaged about the quadroople room having 2 bunk beds to be told there would be a double bed so it would be fine otherwise id of cancelled

10/10

Exceptional

08 Dec 2025

Peter

Clean and keenly priced

2/10

Poor

17 Nov 2025

kevin

The room wasn’t what I booked and looks nothing like the pictures the lift doesn’t work this place is filthyI will never stay there again

Friends_and_family Family

4/10

Poor

16 Nov 2025

Eileen

The hotel carpets were dirty the hotel is in need of a good clean and badly needs painted. Cracked wash hand basin in room 210. The person on reception was friendly and helpful.

Leisure Friends

6/10

Pleasant

16 Nov 2025

Rhona

Lift not working ao quite a struggle to 2nd floor
That said a staff member did help me when he saw me struggling. Door lock was half hanging off door so not very secure

Leisure Friends

8/10

Excellent

01 Nov 2025

Gilbert

The room was clean and the staff were friendly.

Leisure Self

2/10

Poor

27 Oct 2025

Comfort

Great

Business

6/10

Pleasant

20 Oct 2025

Asia

Nice but loud at night

The hotel is very central. The room was clean, warm and cosy. The only problem was the window that wouldn't fully close and because of the location it was really loud at night.

Friends_and_family Family

2/10

Poor

11 Oct 2025

Lucy

Do not go here we didn’t even stay here and they ensured

Friends_and_family Friends

4/10

Poor

06 Oct 2025

Verified traveler

Negative

Cannot open windows. Issues when you go and ask for a basic towel change after a few days, as they will not ask or change. Broken bathroom door, loud noises in corridor at night. Surrounding area is loud on weekends too.

Business

2/10

Poor

06 Oct 2025

Theresa

I hope they put some work into making the rooms more ready to be resided in. They've just bought the place in sept 25 and there is much work to be done in building. Hope they prioritize the work needed over the amount of guests to spruce the place up.. needs alot of work

Self

2/10

Poor

02 Oct 2025

Dennis

Worst hotel I have ever stayed

Leisure

4/10

Poor

28 Sep 2025

Joseph

Don't book this spot on the weekend. Noisy till 4-5am. Lift was out of service. 1\" of dust under the bed. Woke up and could barely breath. Cigarette burn all over the floors. I would never stay there again!

Business_and_leisure Self

4/10

Poor

22 Sep 2025

David

Stinking of dampness ,no lift, stairwell are a mess ,no vacuuming, carpets where dirty,showers are disgusting definitely won't go back don't think it should be on Expedia, would have been better of camping

Leisure Self

2/10

Poor

12 Sep 2025

Mohammed

Worst hotel ever it ruined all our trip travelling

Business_and_leisure Family

8/10

Excellent

10 Sep 2025

Lorraine

Room for improvement

Helpfull staff, small twin room with small tv. Shower holder broken got to hold shower head in your hand. Lock on door very flimsy doesn't inspire confidence. Great location. Could be a really good hotel.

Friends_and_family Friends

4/10

Poor

28 Aug 2025

Leah

Felt lota of broken doors, elwvator out of seveciw, doety carpet & walls.

2/10

Poor

21 Aug 2025

anand

Very bad

8/10

Excellent

20 Aug 2025

Yima

Clean room and clean toilet

Leisure Self

2/10

Poor

18 Aug 2025

Mark

Worst hotel i have ever seen

The hotel was absolutely terrible. The check in procedure was shocking, with a guy who looked and acted like he didnt like anyone.
The rooms were vile, and dirty, with stains on the beds in 3 of the 4 rooms we booked.
Bins, overflowing with rubbish on a really hot day, resulted in the whole hotel smelling absolutely disgusting.

The doors to 2 of the rooms were loose, with the frames clearly having been forced open at some point, which makes you wonder what goes on there.
Absolute hell hole of a hotel

Friends_and_family Family

2/10

Poor

18 Aug 2025

Stuart

This hotel was the dirtiest I have ever seen and my room was the size of a cupboard with the hardest bed I have ever seen and a pillow made out of cardboard.

I left within half an hour and had to pay for another hotel.

I want a full refund,disgusting and should not be trading.

2/10

Poor

16 Aug 2025

James

There was nothing good about it small roasting hot no fan or air in bedroom two days on the trot no hot water for a shower in morning bed so uncomfortable I could hardly walk in the morning no shower Matt slipped on wet floor after shower nearly did serious damage to my self never slept more than 1 to 2 hour at night staff wouldn’t give me a dry towel when I asked the whole stay was a joke

Self

2/10

Poor

05 Aug 2025

moninuola

worse hotel ever. The room and toilet was smelling.. Lift was broken had to walk through the long stairs. The stairs was dirtx littered with bin.The hotel is in a very bad condition. Needs renovation

2/10

Poor

01 Aug 2025

Morgan

This property is border line derelict. The reception was unattended, with a make-shift sign to call someone. When they came they were cold, and abruptly stated there was no food at the property - which was apparent by the derelict resturant - but odd to mention in such a way. My room was through a vast rabbit warren of semingly deserted corridoors - I struggled to find my way in and out. The bathroom was dirty with hair of the previous tenant, rust stains down the wall and a strange tap. There was a large blow fly in the room. The wall-lamp was hanging out of the wall and broken - electrical hazard. The paint was peeling from water damage. No latch or internal lock on the door.

I did not feel safe in this property. At least the bed sheets appeared new and there was parking.

Leisure Self

2/10

Poor

31 Jul 2025

Robett

It’s a hostel not a hotel

Business

2/10

Poor

30 Jul 2025

Samuel

Unacceptable. Not as pictured. Evidence sent to Expedia and local newspapers. Awaiting refund.

Business Self

2/10

Poor

29 Jul 2025

kevin

I must truthfully say it’s got to be the most worst hotel I’ve ever stayed in

Business Self

2/10

Poor

27 Jul 2025

Michael

Filthy disgusting very unfriendly

Friends_and_family Friends

4/10

Poor

26 Jul 2025

Verified traveler

Did not accept cards, had to pay cash
Room had no ventilation or a/c so was very hot

Corridors stank of weed

Friends_and_family Friends

2/10

Poor

24 Jul 2025

Darren

We asked to be moved no ther room no towels no toilet roll had to ask all the time no tv didn’t work because of no internet

Leisure

6/10

Pleasant

23 Jul 2025

Sarah

The room had a few things missing ,2 cups for a quadruple room,a fan as i couldnt open the windows much and a fan would have really helped .Also wifi didnt work .The man from reception went into our room while we were out ,lucky my daughter stayed behind as we had left phones a laptop and a purse with cash in gor our stsy

2/10

Poor

23 Jul 2025

Alexander

Don’t stay

We had to walk up 4 floors and we didn’t get any towels for the shower I asked to get some the man at the office said yes he would give me them and he didn’t and I asked again and he told me yes but still didn’t get any of them and the water was cold we had no hot water the place was awful to stay at and I wouldn’t let anyone stay there if I had the chance to tell me it’s a rare of money and a bad place to stay

Partner

2/10

Poor

23 Jul 2025

Declan

Place was an absolute dive.

Bed was springy, no tv remote, room smelt like cigarettes as soon as I walked in, there was a skylight on the ceiling and a roller blind to cover it which was pointless as it sagged and let in light. Walls were paper thin and I could hear other guests running around the corridors and jumping around after 10pm.

Bathroom was outdated and tiles cracked everywhere, shower curtain was minging and I’d definitely have caught something had I used the shower.

Lift doesn’t work and the stairs are steep, avoid if you have any mobility issues.

Had to use a chair to barricade the door as I felt unsafe in this place.

Carpets in the hallways have never seen a hoover since the day they went in.

WiFi — poor, doesn’t work.

There’s a Travelodge across the road, do yourself a favour and stay there.

Business

2/10

Poor

21 Jul 2025

Donna

Awful place
We were on the 4th floor and the elevator wasn’t out of order.
Room STANK of weed when we went in, the property is so old and tired.
The carpets are filthy as were the stair handrails
Honestly, I’ve never stayed in such a horrible place.
I’ll be asking for my money

Leisure Partner

6/10

Pleasant

11 Jul 2025

Verified traveler

Our initial room looked very old and the lights weren't working, but the guy working in reception swapped us to another room which was so much nicer and modern. Also most of the time there was no one at reception, so we had to call a number to contact the guy, who did help us with our problem very quickly.

Friends_and_family Friends

2/10

Poor

09 Jul 2025

Helen

Would not recommend

Had a reservation for 2 nights, as soon as we walked into the hotel it smelt of cigarettes, within 5 mins of entering the room we were disgusted and left.
The cups were used, there was one bed with a sheet on which had what seemed to be a urine stain on it, quilts had no covers on and were on the floor. Previous visitors bag of rubbish left in the room, bits of toilet paper on the floor. Lift didn’t work and stair carpet very loose. Hotel all round very out dated
Put a complaint in and asked for a refund but was declined. Ended up booking in the Travel Lodge over the road.
I would 100% recommend not to stay here.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Randy

Let me check in early as needed to they didn’t mess about straight in and the room was immaculate decent tv n friendly vibe 10:10 for me

Business Self

6/10

Pleasant

03 Jul 2025

Elizabeth

Noisy

Leisure Self

6/10

Pleasant

26 Jun 2025

Emily

My stay was okay, when I arrived at my room there wasn’t any towels I did request at reception for some towels, I was told someone would be at my room with some shortly but I never received any! I’ve stayed here before and they staff have always been very helpful not sure what happened this time!

Business_and_leisure Self

6/10

Pleasant

22 Jun 2025

Mark

Battered old hotel but cheap. Fine for a solo trip when you just need somewhere to crash but no way I’d take the wife and kids

Self

10/10

Exceptional

21 Jun 2025

Keith

Easy access to hotel but lift not working

Leisure Self

6/10

Pleasant

18 Jun 2025

Mandy

The hotel needs updating, the carpet's are dirty, no bath towel just a hand towel and that didn'tsmell clean. The bed however was comfy but only one pillow

Business

2/10

Poor

14 Jun 2025

Kevin

Not-so good. Lift didn't work and had an

Self

4/10

Poor

12 Jun 2025

Amanda

No one on reception when arrived. A piece of paper saying phone this number. Luckily someone turned up (Adam). First problem was they don't take card payments and as I didn't have enough cash I had to go and find a bank.. Second problem, no security door to protect access to the rooms. 3rd problem which Adam helped with. Lift was out of order and I was to be on the 3rd floor, so he changed that and carried my case up for me. Hall carpets are filthy. Towels and bedding in the room looked and smelt clean but the mattress was horrendous, springs poking through everywhere... Didn't feel safe because of the no security door protecting anyone just walking through to where bedrooms were. Even though the bedroom door locked it wasn't the best so I pulled the clothes rail behind it and put a towel on the floor.

I can't fault Adam he was helpful but I wouldn't return unless things change immensely.

Self

4/10

Poor

05 Jun 2025

Joseph

No internet ,guy came in from outside after i pho ed twice,had to run up and down from 3rd floor as he would not come upto room to see the problem with tv controler i could only get 1 tv station unless i paid for other channels ,i would not recommend this place for anyone,

Business Self

2/10

Poor

28 May 2025

Thomas

Beware - this Hotel is terrible. The room I was given was not as advertised and in fact not fit for purpose. I was unable to stay and had to find another hotel at further expense. The Hotel has refused to refund me even though I did not stay and the product was not as advertised. Their advertising is false and misleading. I have wasted a lot of time trying to get a refund but Expedia have failed to assist me and continue to allow this hotel to falsely advertise on their platform. This is false and misleading conduct - beware!

Leisure Partner

6/10

Pleasant

18 May 2025

Samantha

Rooms were clean, beds comfortable. Check in was challenging as no bag drop off point & lift was out of order.
But the nice friendly staff helped carry bags up the stairs & helped with any enquiries we had, but we're few.

Leisure Family

10/10

Exceptional

12 May 2025

James

Very good room

Very good spacious ensuite room. Very clean and quiet. The hotel is located in the city centre so is very convenient for amenities and attractions. Highly recommended.

Self

6/10

Pleasant

05 May 2025

Conor

Very convenient location and cheap with a comfortable bed, only down side was the cleaner walking into my room without warning at 10am while I was sleeping when check out is 11am

Leisure Self

10/10

Exceptional

28 Apr 2025

Patrick

This time I met eve. (But I slightly expect it was still Adam.). Staff amazing like always. Unfortunately the room wasn’t a hit this time but that’s my fault I’m just too much to handle for the Matress in that room :). But as always hotel is perfect for one night :).

6/10

Pleasant

27 Apr 2025

Paul

Room was great, plenty of space. Didnt realise until later that a foreign kickboxing team was staying on the same floor.... or thats the impression I got.
Maybe some rooms are rented out as multiple occupancy!!

Leisure Self

10/10

Exceptional

26 Apr 2025

Patrick

Don’t go of the rating. This hotel for 1 night is perfect clean bedding clean room amazing staff (Adam) yes Adam from Adam and Eve :) everything was fine highly recommend for a nights stay when you need to be safe clean and comfortable. The shower is like a jet engine taking off amazing!!!!!!

8/10

Excellent

24 Apr 2025

Ayman

Had a lovely stay at this place, was really close by to where I had a gig. Everything was great only downside really is staff weren’t very easy to find. Other than that had a pleasant stay

Business_and_leisure Self

4/10

Poor

17 Apr 2025

Elaine

As a lone female, arriving at thus property was intimidating. There is a Sports Bar on one corner, a strip club on the other and a nightclub (although nightclub was shut). It felt (to me) a bit shady/seedy. If you are looking for cheap and basic accomodation this is for you. Apparently it 'used to be' a Hostel, definitely seems to be...or a brothel !!

Business Self

6/10

Pleasant

16 Apr 2025

Carol

Property a bit tired, and bedroom door difficult to unlock, but the receptionist was incredibly helpful and friendly, and it's just a few minutes walk from the bus and train stations.

Leisure Partner

6/10

Pleasant

14 Apr 2025

Raymond

The hotel is in a very convenient location, just a few minutes walk from the train station. The room we stayed in was a decent size and the bathroom was huge. The windows were huge, almost floor to ceiling which let in a lot of natural daylight. In the evenings and at night, you don't even need to switch on the lights in the bathroom, as it is lit up from all the street lights outside. The guy in reception was very friendly and helpful. When we checked out in the morning, we were able to leave our bags in a locked cupboard room until we were ready to leave. I believe the hotel has not been opened very long, maybe only a few months. However, it doesn't feel finished. The rooms could do with a deep clean. The carpet was stained, there was a lot of dust and there was staining on the ceiling from water damage / leaking. The curtains aren't attached properly and were coming off at the sides, but they were too high for me to reach to be able to fix them. Also, the room was very noisy from all the outside noise, people talking loudly and shouting, noise from the nightclub and gentleman's club right next to the hotel and the noise from cars constantly speeding up and down the cobbled streets at all hours is very annoying. All in all, for the amount we paid, it wasn't terrible but it also wasn't the best hotel we've stayed in. The rooms are very basic and no frills, but it is very conveniently and centrally located. The hotel is ideal for a short stay.

Leisure Family

10/10

Exceptional

07 Apr 2025

Verified traveler

Ideal budget hotel in a great city centre location.
The receptionist was friendly, helpful and even allowed us to avail of a late check out.
Rooms have everything you could need and cannot be faulted for the price.

Partner

6/10

Pleasant

07 Apr 2025

Sandra

Ideal for a short overnight.

It’s a basic room, would like to have another towels and pillows. It’s ideal for a short stay over with low budget.

Friends_and_family Friends

6/10

Pleasant

06 Apr 2025

Gary

Short Stay

Very Basic but large room
Comfy Bed

Self

4/10

Poor

30 Mar 2025

Verified traveler

Bloke at the front desk was brand new, real friendly guy. The hotel’s just a bit of a rundown wreck. And my room’s window was so close to a nightclub entrance that I could practically reach out & touch it. Definitely wouldn’t stay there again.

Self

10/10

Exceptional

30 Mar 2025

Allan

Great location

Great wee central hotel, comfy and clean single room

Self

4/10

Poor

09 Mar 2025

Elaine

I didn’t expect too much for the price I paid but there were a lot of things lacking in this hotel. No card machine, reception was just a guy and his phone, lift out of order.
The actual room was incredibly basic although the bedding and bathroom were clean.
You get what you pay for I guess

Leisure Self

10/10

Exceptional

09 Mar 2025

Laura

Very friendly and and helpful

Leisure Partner

10/10

Exceptional

08 Mar 2025

Ronald

Common areas a bit shabby
No hot water

Leisure Self

6/10

Pleasant

05 Mar 2025

Faith

I stayed for 2 nights at the start of the month. The main reason I picked this place was because most modern / biggest hotel brands don’t have baths anymore, and this was one of the only hotels that offered it at a reasonable price in Aberdeen. It’s also very conveniently situated to the train station which is a bonus.
I am a solo female traveller, so I was very spooked when I saw a previous review saying this place was unsafe for people like me. I can sympathise with that reviewer as I felt uncomfortable with there being no peephole cover, only one lock (that didn’t appear very secure anyways) and being right next to a club outside. However, it wasn’t as scary as I expected it. The place was honestly pretty clean, maybe not been deeply cleaned for a while as I moved my single bed closer to the centre of the room and side table and there were a lot of debris and dust under it from previous stayers. The bed sheets and towels were clean, the mattress and kettle looked new, and the windows were double glazed so I really can’t complain for anything but the loud sound from the club outside and some parts of the room needing repaired. The staff were great also, very caring and inquisitive, however one thing that bothered me was the lack of front of desk on Saturday. I went in and out the hotel on Saturday at 9am, back in at about 11am, left at 12:30pm, back at 7pm, out at 8pm, and finally back at 10:45 and still, the front of desk was nowhere to be seen. Quite irresponsible.

Leisure Self

2/10

Poor

04 Mar 2025

Paula

We stayed here this weekend and was in fear for our lives. People trying doors fights and loud guests not told to behave we were here feom 7pm to 10am banging on walls fights in hall door being kicked and food.allover our door and in hall. No help from management refused refund. Had to get expedia to.interveign. would not stay here again ever

2/10

Poor

02 Mar 2025

Ben

Worse Hotel Ever

Do not stay at this hotel. I’ve travelled the world and this is by far the worse hotel in existence. Poo stains on floor, WiFi was non existence, Our bathroom door locked on itself we couldn’t get in and the staff couldn’t ever, but they didn’t move us rooms we had to Leave the hotel if we wanted to go to the toilet and everything that was in there we had to leave. Beds were very lumpy , most uncomfortable sleep ever

Friends_and_family Family

6/10

Pleasant

27 Feb 2025

Calum

Good for the Price

Room was clean and shower was hot. Very thin walls and little amenities. Good for the price if you just need a bed for the night.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2025

Samuel

Nothing

Business Self

10/10

Exceptional

22 Feb 2025

scott

Good central hotel,lift not working,no glasses in room,no plug in bath,no terrestrial TV,no clue how to work TV,it's all apps but what have the Romans ever done for us

Leisure Partner

8/10

Excellent

18 Feb 2025

Soren

The staff were lovely and polite, put us in a room on the first floor as the lifts weren’t working and were available via text message when we needed them. The room was spacious, clean and beds were comfortable. It is near a busy street so there was a lot of noise from outside but I’m a heavy sleeper so it didn’t bother me. It’s definitely worth the price for a few nights in the city when travelling on a tight budget.

Business_and_leisure Friends

8/10

Excellent

02 Feb 2025

Cheryl

Adam, the hotel staff, was really helpful. He provided the things that we needed for our stay, and upgraded us to a quiet room as we were so tired and needed a good night's sleep. The room was lovely and large. Thanks for a great stay!

Business_and_leisure Family

6/10

Pleasant

12 Jan 2025

William

Although staff were great, the lift was not working And because i am ♿ it was extremely sore and painful climbing those stairs .

Leisure Partner

4/10

Poor

22 Dec 2024

Heather

Poor quality hotel

Room did not look anything like what was advertised on booking website. The whole hotel is in poor condition & in need of repairs. Lift to upper floors out of order carpets on stairs filthy door to the room did not fit into the frame & lock was loose & flimsy. If someone fell against the door it would have opened. Did not feel comfortable or relaxed.
There had been a smoker in the room as it stank of stale smoke & cigarette burns on the furniture. TV screen was sellotaped to the frame to hold in place. Shower room floor was sticky & toilet seat held by one hinge. Bed frame dirty & mattress springs poking into me. Upside towel & bedding clean! Price of room was cheap but it didn’t need to be nasty. Security of guests should be priority but not on this occasion.

Self

2/10

Poor

20 Dec 2024

James

Yes

Leisure Self

6/10

Pleasant

14 Dec 2024

Callum

Cheap

No card machine, which was a pain.

Quite loud with the neighbouring clubs.

But very cheap, so I am not complaining - cleaner than my last stay at the Sandman!

Self

6/10

Pleasant

08 Dec 2024

Verified traveler

Ok in a pinch

The room was ok but in poor condition, it didn’t feel fully clean because of this but overall it did its job for the one night I needed it.

Friends_and_family Friends

2/10

Poor

27 Nov 2024

Sharon

No hairdryer, no person on the front desk to get hairdryer

6/10

Pleasant

21 Nov 2024

William

Central and low cost.
Was a noisy row in corridor at 3 in the morning !.

Leisure Self

8/10

Excellent

21 Nov 2024

Wayne

Clean and tidy.

The hotel is quite basic and the lift does not work. The other residents were a bit noisy but for £25 a night it was fine. Good shower and decent TV and a comfy bed.

Self

8/10

Excellent

20 Nov 2024

Barry

Hotel clean & tidy, idealy central. Would stop here again

Self

8/10

Excellent

14 Nov 2024

Verified traveler

Cheap for a reason

Pleasant enough for a night or two, but rooms very outdated. Lift was out of service so I had to walk up three flights of stairs to get to my room.

Self

2/10

Poor

10 Nov 2024

Taylor

The property does not match review at all. Rooms are slanted, outside of nightclubs, front door does not lock. Many people in the hotel who did not have rooms. Very dirty, elevator did not work.

On a budget- we were only there at night, and it was very close to the train- would not do it again. Also no breakfast at all despite booking saying it had it.

Leisure Partner

8/10

Excellent

10 Nov 2024

Jim

All the above!!

Leisure Self

8/10

Excellent

31 Oct 2024

James

just a bit rundown lift not working and stair carpet needs cleaned or replaced don't think i would stay here again

Leisure Self

4/10

Poor

26 Oct 2024

Inaam

Not recommended. Smelly, poor maintenance, broken lift, poor wifi, delayed hot water in the basin tap and shower.

Business Self

2/10

Poor

22 Oct 2024

Helder

The worst hotel I have even seen in my life

The hotel is a nightmare. The maintenance doesn't exist. I had to buy towels, they were disgusting. The room carpet was old and it looked like it havent been vacuum for a feel days. I had to wait for 10 minutes at the reception.

Partner

2/10

Poor

19 Oct 2024

Luisa-Maria

Will not book again. Terrible experience

Nasty carpet, stinky room, they gave me and my family (we have 3 children of ages 1 and 2) room on the 3rd floor while the elevator was not working. What a terrible experience. Will not book again!

Friends_and_family Family

2/10

Poor

18 Oct 2024

Carla

Do not stay here horrible hotel

Do not stay at this hotel it’s not safe. We had people trying our door and knocking when I opened the door it was men of different nationalities, I later discovered the local council are housing homeless immigrants in the hotel. The place is filthy as well. Everything dirty damaged and uncomfortable. Towels hard and awful low quality wouldn’t even use them for cleaning, the same as the bedding. We didn’t sleep at all here and left as soon as we could

Friends_and_family Friends

6/10

Pleasant

13 Oct 2024

Christina

The place was clean enough, very basic. The lift was broken. It was cash payment only. Definitely could do with a makeover.

Leisure Friends

4/10

Poor

10 Oct 2024

Kerrin

The pictures displayed for this hotel definitely do not reflect the actual standard of the rooms. I appreciate this is a budget hotel, but definitely not even to a standard of a 3 star budget hotel.

Business Self

2/10

Poor

10 Oct 2024

Graeme

Just don’t

Totally run down hotel
Marks on carpets
Ceiling tiles not put back into place

Business

2/10

Poor

09 Oct 2024

Grant

Avoid at all costs. Limited reception hours. No terrestrial TV and the lift was not working while I was there.

Self

2/10

Poor

06 Oct 2024

Neal

We left!

Our room was literally on the doorstep of a nightclub.
We left.
When we left, the man at reception seemed very understanding of the situation, as if he knew it was coming?

Friends_and_family Family

2/10

Poor

04 Oct 2024

Dariusz

Room smells, carpet smells and dirt. Citi hotel just discussing.
Never rent room in the Citi Hotel

4/10

Poor

02 Oct 2024

Verified traveler

Check in was done on staff's mobile phone, which felt very sketchy.
Room on the 4th floor, of course no lift.
Sheets were clean, didn't dare lift to check for mattress protector. Hair in the mug, hairs all over the bathroom, no handsoap, no plug for the sink or a hand towel. Mould around the bath. Somebody had clearly quickly dragged a cloth over the place without actually cleaning anything. TV did not work. Unreliable wifi. Mattress was thin, like something you would find in student accomodation, could feel every spring. Pigeons cooing right beside my head through the wall! For £25 for the night it could have been worse.

10/10

Exceptional

02 Oct 2024

Jan

We had to walk quite a way with our luggage the car park we used was on chapel street NCP and only £5.50 over night. We reduced our luggage so we didn’t have much to carry. Staff were very helpful and it was lovely to receive a telephone call prior and after to check if all was well. A very old building unfortunately the lift wasn’t working so we had a few floors to climb but for what we paid it was excellent and would use again.

Partner

6/10

Pleasant

29 Sep 2024

Kenny

Room needs upgrading. Lift needs fixing, more cupboard space

Leisure Friends

4/10

Poor

26 Sep 2024

Verified traveler

Nightmare. Nightclub right across the road. Major racket from 11.30 till after 4am. No plugs for anything in bathroom. No teaspoon or brown/sweetener sugar on tray. Bed uncomfortable.

Self

10/10

Exceptional

23 Sep 2024

Angus

Friendly staff.

Leisure Self