Diplomat

Sweden , Stockholm
STOCKHOLM, Strandvagen, 7c
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45 reviews shown

10/10

Exceptional

13 May 2026

Evan

Staff was very accommodating with room upgrade. Room view was spectacular for both the beach and city areas. Room and dining areas were very clean. Place does get busy so make sure to request valet in advance when needed.

Family_with_children

2/10

Poor

12 May 2026

Patricia María

Malo, el servicio mal me entregaron la habitación sucia, me tuvieron que cambiar la habitación no se podía comer nada no no es muy malo muy mal el Hotel muy bonito muy buena muy buena ubicación, hubieron personas que así trataron de qué el servicio fuera un poco mejor para mis vacaciones, como por ejemplo una muchacha que trabajaba en el área de la piscina una muchacha de la recepción, pero de ahí en fuera pésimo la habitación me la entregaron que no había ni siquiera cambiado la sábana de los clientes anteriores. La comida muy mala es muy poco servicio y lo único bueno el desayuno que hay un poquito más de variedad de ahí en fuera más nada que no sea el churrasco y papas frita todo lo demás es comida rápida para entrar al restaurante hay que reservar y no me dejaron reservado. Supuestamente estaba lleno estaba lleno toda la piscina, no sé muy malo y el Carro no hablar del ballet parking. Había una espera de una hora y media para pedir el carro y yo no hago un bebé de cuatro meses no muy bonito el hotel pero

Family_with_children

10/10

Exceptional

12 May 2026

Yuriet

Everything was perfect , first time there and going again for sure

Friends_and_family Family

10/10

Exceptional

12 May 2026

Regla

this was a fabulous stay.

Family_with_children

2/10

Poor

11 May 2026

Eddie

Horrible place please don’t come !

6/10

Pleasant

11 May 2026

elvia

La propiedad está muy bonita el personal agradable,no me gustó que estaba demasiado lleno el hotel muchos security me parecio q era asfixiante en cada puerta la playa estaba muy sucia no es culpa del hotel

Friends

4/10

Poor

11 May 2026

vivian

Hotel was overbooked, many days passes, security doesn't bother to check if you're a guest or not, at 9.am all the chairs in the pool were taken, checking was very good I id it with Edna, mother's day I couldn't have breakfast, lunch or brunch cuz a long line of people waiting for food, to me it will be last time at the Diplomat. Horrible weekend

Family_with_children

10/10

Exceptional

11 May 2026

Beatriz

We had an excellent experience at the diplomat for
Mother’s Day weekend

4/10

Poor

11 May 2026

Guillermo

It was mother's day weekend. Crazy crowded.

Hotel SOLD OUT plus weeding plus prom party.

They don't have the capacity or the staFF to hundled all this guest.

Since valet line on Saturday we understood there is no enough staff.

We did not use beach, pool any ammenity because was imposible.

OVER CROWDED

Family_with_children

10/10

Exceptional

11 May 2026

Krista

This is wonderful hotel! Highly recommend.

Business

6/10

Pleasant

11 May 2026

Juan miguel

2 hours the parking

2/10

Poor

11 May 2026

Manuel

Very disappointed with my stay at this hotel.
At check-in, I was assured that my room was an “Ocean View with King Size Bed.” In reality, to actually see the ocean, I practically had to lean half of my body outside the balcony. This was clearly a partial ocean view, not what was advertised, and felt very misleading.
The valet service was also unacceptable, with wait times of no less than two hours just to get the car.
The hotel hallways constantly smelled like marijuana, creating an unpleasant atmosphere throughout the property.
The bars and restaurants were completely overwhelmed. Waiting 30 minutes for a drink and over an hour for food became the norm.
On top of that, it seemed like most people using the pool area were not actual hotel guests since many were not wearing guest wristbands. The pool was overcrowded at all times, making it impossible to relax or enjoy the facilities.
Considering the price and reputation of this hotel, the overall experience was extremely disappointing. There are definitely much better hotel options available.

Family_with_children

2/10

Poor

11 May 2026

Mirialys

Everything extremely expensive and valet parking waiting it’s horrible even tho it’s cost $75

Partner

10/10

Exceptional

11 May 2026

corey

Everything about the hotel was excellent.

Self

6/10

Pleasant

10 May 2026

Camila

Demasiada cantidad de personas en las piscinas,colas de horas para que te entreguen el carro en el valet es lo único malo a destacar

2/10

Poor

10 May 2026

Latashia

From the time my husband and I arrived we had issues. It was Mother’s Day weekend and there was a lot of frustration. The smoke detector beeped a whole day in our room we were there, our cable didn’t work almost the whole time for our stay there, and the valet was horrible. They were extremely slow. I shouldn’t have been charged for valet at all because we didn’t get a true valet experience. This stay was extremely disappointing

Partner

8/10

Excellent

10 May 2026

Juan

Our room was great, spacious and clean, the staff was very kind and helpful, my only complaint is that I wish there were more kid friendly activities. Since the pool closed there was nothing else for the kids to do. Kids club closed at 4:30pm. After the pool closed there was really nothing for the kids to do, we went to the area where they have a few games but that’s about it. Overall we enjoyed our stay.

Family_with_children

2/10

Poor

10 May 2026

Dianay

1 night was more than enough for me not going back to this hotel. Eventhough i cannot complaint regarding the amenities and how beautiful is this place , the staff needs to have better attitude and organization towards clients. We check-put at 11:06 am we stayed at the lobby for 5 hrs with two little girls waiting for the valet parking and get our car. It was unacceptable , what a bad experience . People stayed there for 4 hrs with babies keys got missed a family with a newborn got their car after 4 hrs and what happened? The car run out of battery because the valet parking person let the car on for 2 days.

Family_with_children

10/10

Exceptional

10 May 2026

Danay

Love the hotel

10/10

Exceptional

10 May 2026

Julian

Beautiful place

6/10

Pleasant

10 May 2026

Beatriz

El cervicio pésimo muy lento mas de 2 horar para recoger el carro y para unas papitas y unos pollitos 1 hora y media horrible

2/10

Poor

10 May 2026

Jesus

I have been frequenting this resort for over 10 years and I am a Hilton Honors member. I was at this resort two mothers days ago and enjoyed our stay. Seeing it had just had some improvements and rebranding we thought to utilize some of our available points to staycation this Mother's Day as well. What a disaster. The service, the valet, the amenities, not even close to what they previously were. The hotel booked a wedding, two proms, and had the holiday guests. They clearly did not plan for such a crowd. The valet wait was over an hour to drop off the car and almost two hours to pick it up. Ended up having to uber and missed our dinner reservation. The pool was so crowded no spaces were available to lay down. The beach was full of seaweed and unswimmable. Service by the pool was horrible. Asked three times for ice and water and never received it. Ordered a frozen drink and food and the drink arrived over 30 minutes later melted. The entire floor we stayed on reeked of marijuana and had kids running up and down. Couldn't sleep because of the noise. Mother's Day brunch was so crowded the restaurant offered a discount for people to take it in a bag and eat somewhere else. Truly ruined the Mother's Day weekend.

10/10

Exceptional

10 May 2026

Jacqueline

Beautiful beach front resort

Family_with_children

4/10

Poor

10 May 2026

Maria

Property is well maintained including rooms. There was so much people that we cannot use the pool or the beach. There is nobody checking wristbands and many did no have one. Felt there wasnt much control or security to control overcrowding. Believe the Valet parking was the worst experience. 1 hour to get in and one to get besides the high cost per night. Not sure if the overcrowdness was this weekend but for sure they lost several clients.

Family_with_children

6/10

Pleasant

10 May 2026

Fredy

Pool was crazy. SUPER OVER CROWDED!! Valet service super bad, takes very long time and a super line to get the car.

Family_with_children

8/10

Excellent

10 May 2026

Giovanni

Great pools, beach access, ocean view. But don’t use the valet parking it is better self parking. Valet parking charge you 75$ per night and then you need to wait in line for 1 or 2 hours to get it.

Partner

2/10

Poor

05 May 2026

FEDERICO

Worst stay ever. Avoid it. Extremely rude staff

Family_with_children

2/10

Poor

04 May 2026

Maria

The staff were very rude! All they were worried about was the F1 race and dignitaries that were coming in and not about anyone else the weekend we stayed.

Family_with_children

10/10

Exceptional

02 May 2026

Simone

I live here, and this is my go to hotel for my staycations. Everything is lovely, the adult pools are a really nice upgrade. The property is absolutely beautiful, love the lagoon pool for the kids. It’s heavenly here.

Family_with_children

10/10

Exceptional

02 May 2026

susana

Perfect

10/10

Exceptional

02 May 2026

Kevin

Beautiful rooms staff spa

Partner

6/10

Pleasant

01 May 2026

Amanda

While the lobby and bars make a stunning first impression, the guest rooms are a massive disappointment. The accommodations feel stuck in 2010, appearing dated and dingy rather than upscale. Housekeeping standards are severely lacking; our shower curtain was covered in mold and mildew, which is unacceptable.

Furthermore, the balcony was in terrible condition and lacked quality seating. The service at the pool area was equally frustrating expecting one staff member to serve hundreds of guests is unrealistic. Consequently, our food was delivered to the wrong table, and we endured a two-hour wait for basic beach snacks. This property has potential, but the guest experience currently fails to meet even basic expectations.

Partner

10/10

Exceptional

28 Apr 2026

Yaimet

Will definitely visit again. The hotel is excellent, their restaurants and services exceeded my expectations.

Family

10/10

Exceptional

28 Apr 2026

Brianna

Beautiful rooms the food and the beach was amazing staff was nice amazing views

Friends

10/10

Exceptional

28 Apr 2026

Yelina

The facilities are beautiful, everything is very clean, and the oceanfront room I rented was absolutely spectacular. Waking up to the sound of the waves and enjoying the stunning sea view from the balcony made the experience even more special. The staff was attentive and welcoming, and the overall atmosphere was peaceful and relaxing. I would definitely stay here again!

Partner

10/10

Exceptional

27 Apr 2026

Oscar

Everything was fabulous, i will be back for sure

Family_with_children

10/10

Exceptional

26 Apr 2026

Aldo

Todo perfecto

10/10

Exceptional

26 Apr 2026

Aliona

Great hotel!!! We will be back! Recommend to anyone!

Friends

8/10

Excellent

26 Apr 2026

Eduardo D

El hotel en general estuvo muy bie. Los precios rstremadanente ridículos y excesivos son lo que echan todo a perder .

Partner

10/10

Exceptional

26 Apr 2026

Claudia

Super bien todo

Partner

10/10

Exceptional

26 Apr 2026

Idelismay

La verdad es excelente en todos los aspectos, desde la limpieza hasta lo hermoso del hotel, la de decoración, las piscinas con acceso a la playa, wow, 10 de 10

Family

6/10

Pleasant

26 Apr 2026

Nicole

It would be really nice for the hotel to accommodate people who

10/10

Exceptional

15 Apr 2025

Danielle

Had a great stay on my getaway. Food was delicious!!!

Leisure Partner

2/10

Poor

13 May 2026

MARELYS

Para ser un hotel tan caro carece de una nueva remodelación. Al seleccionar la habitación pedí vista al mar y al llegar me comenta la asistente que no había disponibilidad pero si quería una con vista al mar debía pagar $100.00 por cada noche para un total de 400.00 entonces me preguntó cómo para mi reservación no había pero si pagaba extra si . La sala de juego es pobre todo obsoleto y viejo sin pelotas de pimpón si viajan con niños no la pasaran nada bien. La limpieza es espectacular. No volvería a ese hotel

Family_with_children

10/10

Exceptional

29 Apr 2026

Saul

Todo perfectamente bien

Partner