Name: Hope Harbour Hotel
Address: 11 John Lund Dr, Hope Island, AU

6/10

Pleasant

03 Aug 2026

dianne

Cheap price… not good customer service but room clean neat

8/10

Excellent

01 Aug 2026

Maree

Good experience for a very budget friendly hotel. No complains from any of us.

4/10

Poor

29 Jul 2026

Fiona

The restaurant was lovely nice friendly staff.
My room was double booked managed to get another but freaked the occupants out when trying to enter room.
A strange man was given the code to my room.. Who also freaked out when opening the door.
Wifi was nonexistent in most areas.
Need staff full time at reception as I heard many horror stories of rooms being double booked etc.
Wouldn't stay again or recommend.

8/10

Excellent

25 Jul 2026

ELISA

Room was overlooking the marina which was beautiful. It had 2 queen beds, which were very comfortable. The bathroom is very outdated and in need of some tlc and ventilation as does most of the building. Overall it was ok for what we needed.

2/10

Poor

24 Jul 2026

Annabel

When we arrived 3 hrs after check in time, the room was still not available, then they said there was a double up and one of the rooms was taken and they had to find us another room, the room given looked like it was a storage room!

I had two rooms booked and both rooms looked nothing like the description and was in absolute terrible condition, the bathroom, toilet, doors, cleanliness, everything.... The woman at the counter was very unfriendly and did not try to assist in anyway, she had agree to pay the full refund and I'm still yet waiting for this.

We did not end up staying the nights we booked and paid for, we had to look for other accommodation at the last minute and it was very inconvenient being that it was already evening.

This was the worst place we have ever been to and the staff was the most unpleasant! Definitely would not recommend this place to anyone.

8/10

Excellent

21 Jul 2026

Andrew

Undercover parking included

Self

6/10

Pleasant

21 Jul 2026

Vivian

The original room had many issues like hole in the wall, lights not working, and toilet seat hanging off. Took two days to get a new room. The second room was better. Then there is the elevators. They were not cleaned except for one day in the weekend. There were drip marks from trash bags in the elevator and basement entry for a week.

Family

2/10

Poor

20 Jul 2026

Alen

This property is in need of an overall.
Staff at checkin, nonchalant and lazy basically.
Text you a code to get into your room, whilst swinging on a seat behind the counter.
Room tidiness very unacceptable.
Lift from carpark didn't work.
False evacuation alarm at 2.00 am with no staff at reception till ten minutes after alarm.
Could not possibly recommend this to any one.
Stayed at very many hotels old and new, never been at one so thoroughly below an acceptable standard.

Partner

10/10

Exceptional

20 Jul 2026

Geoffrey

Easy check in, value for money and great location.

Partner

6/10

Pleasant

18 Jul 2026

Hannah

Sufficient. Clean. Rooms in desperate need of an upgrade. Toilet seat was not connected to the toilet. Plenty of toilet paper but no additional blankets or pillows in the cupboard, no cutlery, no plates, nothing kitchen related at all, no microwave, no coffee cups just a few glass cups, fridge seal not properly sealing, very aged and dated, no instructions for checkout, no one on the desk at checkout, so we just left. Pizza at restaurant bar was delicious and staff there were friendly and helpful. All in all if you need somewhere comfortable to sleep, eat and shower then it is suitable.

Family_with_children

6/10

Pleasant

18 Jul 2026

Clinton A

Maintenance not their strong point

Partner

2/10

Poor

17 Jul 2026

Laurel

Wheelchair accessibility was limited in some areas. Despite advanced notice given of needing a wheelchair accessible room, we were assigned 1 in an area that was not accessible by the visitor's lift. It was labyrinth to get to that area. We had to use the service elevator everytime which was a dingy elevator to fit for safe independent use by someone with a disability.
When we raised this with the 'manager' who seemed to be in a hurry and couldn't politely help us, she said the hotel was fully booked and we couldn't get reassigned to another room. It was really poor service. Highly unlikely we'd be back. It's a basic requirement to have a wheelchair accessible room when requested.

Family_with_children

2/10

Poor

13 Jul 2026

Cameron

Worst place for ive ever stayed - don’t do
It read trip advisor reviews

Self

6/10

Pleasant

13 Jul 2026

Melanie-Anne

It was really nice to wake up to views of the marina. The hotel was fairly close to a shopping centre for the basics, and we enjoyed the thai restaurant 300m down the road.

Some things that we noticed with our week-long stay - issues with waste management; building wear and tear; the lack of laundry facilities; the fact that it felt a long way away from the places we wanted to go. We spent more time driving than I had initially counted on.

Family

2/10

Poor

10 Jul 2026

Ben

Save yourself the headache and book elsewhere. Dirty rooms, stains on quilts hair everywhere, half the lighting was out and didn't get the rooms we paid for, the excuse was \"sorry, we're very busy\" - the room was a converted Store Room (it even said that on the door), no windows, light or ventilation.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Talita

The toilet seat was broken and I was told it would be fixed that day, but it wasn't fixed during our week there.

Family_with_children

4/10

Poor

06 Jul 2026

Earl

The 2nd Bedroom was in the Laundry room with was freshly painted and had a strong smell with door closed. No ventilation or Air Conditioning in the 2nd Bedroom.
The single Toilet/Shower did not have an exhaust fan either unfortunately.
We were there for the Gold Coast 42km Marathon which was a busy event therefore not much options were available for alternative accommodation.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Megan

When we arrived I waited in line for over 45 minutes, when I gave the reception my booking number they had no room for me.
The young boy at reception said I'll go and check if I can find you a room. He came back 25 minutes later to tell me that the one he looked at wasn't clean so he'd check another room. After waiting another 15 minutes he returned to tell me he had found a clean room. I had

10/10

Exceptional

03 Jul 2026

Shawn

Good price nice room very friendly staff little out of the way if you don't have a vehicle

Self

8/10

Excellent

30 Jun 2026

Yijie

Overall, well kept and clean, would have been nice to have a microwave or a coffee maker in the room… If room has a full fridge, should have something else in there to complement it.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

ANGELA

There was no mini bar and no wine glasses or anything to wash up or dry up with,
the linen was clean and so was the room

Partner

10/10

Exceptional

21 Jun 2026

Carys

Great value

6/10

Pleasant

20 Jun 2026

Rebecca

The location was great! You get what you pay for.

Partner

2/10

Poor

17 Jun 2026

James

On arrival at 2.05pm we had to wait over 20 minutes to check in as there was no receptionist and a big queue formed. No apology was offered and the receptionist started chatting to the woman in front about what she was going to do during her stay, read the room! Internet was dreadful despite it being promoted. Shower gel in the wall mounted container dribbled out slowly.

Bed was comfortable but the room was very dated.

Self

2/10

Poor

14 Jun 2026

Kerrie

Horrible Easy Stay Hotel, Hope Island QG stay experience. Reception staff were never available to help as the TV didn't work because of no wifi. There was two fish and chips meals half eaten and left on the kitchen order counter, which was distrubing to see, because their was not waiters to clean. I waited a while but there was never any reception staff around to get help. There was no hotel room landline phone to the reception staff. A hotel person came to my door asking if I had a wifi box, I don't have one visible in the room so she left without fixing the TV internet connection. The Easy Stay Hotel room door was difficult to lock up and the screen door lock was broken. There was dirty marks over the walls and floors. The bathroom and kitchen had cockroaches, cockroaches legs left on the floor tiles. There was no tea towel to wipe up glasses or a tea cup. The toilet seat was the wrong size so it was crockered on the toilet and keep sliding off the toilet seat. The curtains were worn and their rails were broken so curtains were not held secure. The bed doonas were very worn and badly stained and not usage. I left two days early and asked for a refund at reception as it was depressing accommodation and not as advertised. I was told I would get an automatic refund however I have not received a refund to-date.

Self

4/10

Poor

11 Jun 2026

Rodney Helen

Upon arriving we were shocked at the lack of customer service provided by the staff member at the reception desk. We were not greeted with a pleased to see you attitude welcome to our resort.
We asked for a trolley for our luggage to take to our room and was told with a shrug don't know where there is one.
In our room it was obvious the room needed to be renovated....eg: rust around the bottom of the glass shower screen.
Our room did not have a toaster and no provision to even make a light snack.
On the pleasant side the view from our room was lovely and looked to the marina etc.
We would give this complex a 2star rating and on the whole was a huge disappointment to us both.
We will not come back again and not encourage our family or friends to stay at the complex.

Partner

6/10

Pleasant

10 Jun 2026

Lynne

You get what you pay for!

Partner

4/10

Poor

10 Jun 2026

Tracey

On arrival there was no one at reception and bar staff just pointed to the kitchen and said someone is over there.
When i went over and rang the bell no one came. So I went back to reception and rang that bell. Still no one, I went back to kitchen and rang again. This time someone came. We walked over to reception and was then told completely breakfast was not included
Once in the room we had no internet service, even after logging into the hotels internet.
There were no extra pillows or blankets in the cupboard.
Over all not a pleasant stay.

Friends_and_family Friends

8/10

Excellent

10 Jun 2026

Ian

S Taff very helpful, building requires a bit of tidying up and maintenance

Partner

2/10

Poor

08 Jun 2026

Andrew

The staff checking you in were kids with absolutely No Knowledge and not at all helpful. Had to go to reception to ask for clean towels lifts breaking down daily had to walk down 3 flights of stairs with suitcase stairs were slippery
Would not recommend this hotel

Family

10/10

Exceptional

05 Jun 2026

Steven

Very good for the price

8/10

Excellent

02 Jun 2026

Karene

A reasonably priced stay for age and services.

Family

6/10

Pleasant

30 May 2026

Courtney

Bed was super comfortable
Block out curtains were fabulous
No hair dryer
Bathroom not particularly clean
Long walk to get to unit

Family_with_children

10/10

Exceptional

30 May 2026

Bill

Really good stay, just a bit noisy late at night. Otherwise it’s awesome.

Friends

6/10

Pleasant

29 May 2026

Craig

Manager was friendly and helpful. Decor very tired and not well maintained. Broken fixtures. Electrical fault with lights (very dim compared with neighboring room, and when turned off, one continued to glow a bit for entire 3 day stay. Musty aircon. Restaurant was closed on night we were going to use it so can't comment on it

Family

4/10

Poor

27 May 2026

Antonio

We booked Studio Apartment with Harbour View. We were offered what would be best described as an apartment that was in a corridor, with a corridor view. Absolutely terrible room. At the reception, the staff said that they did not have any Harbour view rooms...then told us yes they found one. Well the one they gave us was not a harbour view room at all. The room was what would be described as a pool access room, and when we went outside, the sliding door fell of its hinges. This needs to be treated as a 2 star accommodation at best.

Partner

10/10

Exceptional

25 May 2026

Karl

Great value for money pub down stairs was great fun

Partner

2/10

Poor

25 May 2026

Alex

We were unhappy with the quality of the room. The issues were as follows:
The floors and bathroom were dirty with mould inside and outside the shower.
The cistern was cracked with what appeared to be attempts to glue it back together.
The bedding and one of the towels was stained.
The upper cupboards where the glasses were stored upside down were dirty with dust and dirt touching the glasses.
We found a dead cockroach in one of the lower drawers.
The room was never serviced over the 4 nights we stayed there - not even the rubbish was removed.
We requested fresh towels on day three but the old towels were never taken away.
Two live cockroaches were seen in the room and dispatched down the toilet.
The fly screen had a damaged open corner where insects could have easily entered the room.
One of the beds easily rolled away from the wall, allowing the pillows to drop down the gap.

Overall, our expectations of an \"Expedia approved\" 4-star hotel, were clearly not met. The only good aspect of this hotel is the great atmosphere in the small bar at the back of the grand lobby area, where the bar staff and live music made up for the shocking room quality!

Partner

6/10

Pleasant

20 May 2026

Kelli

Quiet spot on the marina. A little tired, could do with a refresh. We had a nice stay. Great Thai and breakfast locations within walking distance.

Friends

10/10

Exceptional

15 May 2026

Erena

The best

Partner

8/10

Excellent

02 May 2026

Anthony

I was happy with the room for the price. However The tv remote hardly worked. There were just 4 x teabags for two day stay, and just enough long life milk for just 2 x cuppas. No biscuits etc. Just the very basics. Staff at check it couldn't tell me about what amenities they had.

Self

4/10

Poor

02 May 2026

Gai

Stayed there approx 20 yrs ago - looks like no maintenance has been done on property- room very tired curtains falling off hooks - fly screen old - mould in shower- one bin. Fridge running poorly needs replacing. Lighting in room very dull - overall needs a major upgrade to property

Partner

2/10

Poor

01 May 2026

Chase

Was shocking that’s all that’s needs to be said

Self

4/10

Poor

21 Apr 2026

Prem

Water falling inside the room when ac was running.
Bathroom and bedroom sheets were not changed.

Family_with_children

8/10

Excellent

20 Apr 2026

Monique

Unfortunately, we did not enjoy our stay due to an aggressive and abusive resident. After receiving a meal he was not satisfied with (and declining a full refund that was quickly offered) the resident verbally abused staff for 10 minutes using racial slurs, calling them ‘peasants’ and ‘servants’, swearing, threatening them and smashing his hands and food on the counter. A member of our party stepped in to assist the two female staff and to protect the young children in our group who were clearly very distressed by this incident, only to be threatened himself. He was also then chased and abused by this heavily intoxicated man. After throwing several pieces of furniture, worn out, he retired to bed. Not before further verbally abusing a young boy (also a resident). We were told by ‘locals’ this is a regular occurrence.

Had this incident not of occurred our review would have read

The staff were accommodating and were eager to assist. The check in process was easy and the restaurant and bar had excellent options for a late Sunday evening.
The room was clean and well presented. Great view.

Family_with_children

2/10

Poor

19 Apr 2026

Caroline

Sock and scrunchie covering light on the ceiling
Broken light switch on the wall
Three lights not working in the room
Smoke detector missing on the wall
Bed with no headrest
Broken laundry line in the bathroom
Dirty couch with crumbs all over it
Very moody in the shower
Residue all over the shower walls - can be easily cleaned if someone tried (tried a section myself)
Cleaning person laying down in the hallway with vacuum cleaner talking on the floor
No phone in the room

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

John

Fine for price

Self

2/10

Poor

15 Apr 2026

Maricel

Not worth a penny. It's like the guests have to beg for any response needed from the staff/s. Very unaccomodative. Don't fall for a cheapest deal. If you like your holiday stress free, don't come to this place.

2/10

Poor

08 Apr 2026

Warren

Rude staff wouldnt let me check in after 8 oclock had to sleep in the lobby as there was no after hours contact details and then at 7am the next daywhen reception opened told me i had to wait till 2 pm that day to check in even though my booking was for the night before. Couldnt understnd basic english.

Self

4/10

Poor

05 Apr 2026

Panagiotis

The front desk looked like it hadn’t been tidied up by someone that cares in years, it doesn’t look like there is any type of annual upkeep program for the building. A good layout though. Was maybe worth it when rooms were only $100 per night.

Self

8/10

Excellent

29 Mar 2026

Noel

The young man at reception was very helpful. Parking was easy.
We only stayed one night, so didn’t get to use the facilities the hotel offered.

Partner

10/10

Exceptional

25 Mar 2026

Deborah

Staff where very friendly and helpful

Partner

2/10

Poor

25 Mar 2026

Daniel

Outdated , terrible check in service , dirty , rooms overrated , no resturant open

Self

2/10

Poor

24 Mar 2026

Susan

Couldn't even stay in the room. Cockroaches were massive. They were in the closet safe kitchen & under the sink the rubbish bin. Came out from under & around the back of the sofa & bed. Other bugs ame from under table base whatever they were. Infested! Nobody answered my call or replied to my msg the next day. I left msg to say I couldn't sleep there & was leaving. Mno reply. Got hold of the lady on 2nd try the next day, asked for a refund was told no no no go away & hung up. Started a complaint with Expedia it was marked urgent 19/03/26 was told would have a resolution & email within 24hrs Still waiting 25/03/26. Even if there were no bugs the basement car park & main doors are open all night. There were alot of people who were not staying there wandering around & going in & out for a look also driving in & out of the car park while I was waiting to be pucked up to leave. Did not feel safe or welk cared for

4/10

Poor

23 Mar 2026

Jenny

very run down - needs work and room was hard to find, locks hard to use, one room had no smoke alarm and the shower was a small drip. we were going to go to the restaurant downstairs but having to order before being seated at a computer like Macca's was very off putting.
not going back. sorry

Family_with_children

2/10

Poor

18 Mar 2026

Jarnie

Same as

2/10

Poor

18 Mar 2026

Jarnie

Cockroach rubish

Self

8/10

Excellent

15 Mar 2026

Mitchell

Quiet and peaceful.

Self

10/10

Exceptional

13 Mar 2026

STEPHEN

Room was good value
Food was very good
Nice and quiet
Would go back again

Friends

6/10

Pleasant

12 Mar 2026

Greg

Very old,

10/10

Exceptional

10 Mar 2026

Christopher

Was a good place

Partner

8/10

Excellent

09 Mar 2026

Sunny

Room could do with a proper clean. Curtains could be fixed.

Self

8/10

Excellent

08 Mar 2026

Jeannie

Extremely spacious room with two double beds that overlooked the pool, almost like having your own pool. Provided kettle but no microwave as any extra heat in the room sets off the smoke alarms.
We only stayed one night but something set the smoke alarm off in the building and we were told to vacate the property by the fire brigade. Not long before the smoke alarm went off i could smell someone smoking weed.
The pool was good.
The bar also serves very nice pizza and had good live music on the Sunday.
Didn't use the restaurant.
Lovely view overlooking the harbour filled with small boats.

Partner

8/10

Excellent

07 Mar 2026

Mitchell

Was quiet and relaxing

Self

8/10

Excellent

05 Mar 2026

Dan

Upon arrival and checking in the receptionist was very helpful and pleasant. Arriving at the room ,which is very spacious, with all the necessary. Turning on the TV was a problem and the toilet seat had come adrift. Going back to report this ,it was actioned promptly. Flat batteries in remote and incorrect. Toilet seat secured but landed up coming off again. Need to change style of seat. Curtains require reclipping into hooks so that they can be opened and closed. Seafood restaurant only open Friday/Saturday which was disappointing as we were looking forward to having this for dinner. Not highlighted on website. Bar area has a good atmosphere but should get rid of broken stools and not be left to the side. Distracts from what could be an even better part of the hotel

8/10

Excellent

05 Mar 2026

Lisa

Room is dated, but very clean. Bed was comfortable, good nights sleep. Would and will visit again as the location is great for me and my work requirements.

Business

6/10

Pleasant

27 Feb 2026

Joshua

Rooms werent clean and neither were surrounds needs a good overhaul

Self

8/10

Excellent

26 Feb 2026

Leigh

Free undercover parking, lovely pools, spacious room, 2 comfortable queen beds

Partner

10/10

Exceptional

21 Feb 2026

Eddie

Friendly staff. Great location

Self

8/10

Excellent

19 Feb 2026

Keith

Nice room excellent service

Self

6/10

Pleasant

18 Feb 2026

Darren

The room was acceptable, the staff is non existent

6/10

Pleasant

16 Feb 2026

Brian

The room was clean and in good condition. Things are starting to get a bit dated. VERY LIMITED number of staff are working at any one time. The one poor lady (who checked us in) appeared to have to be doing nearly everything throughout the hotel. Our room had 2 x double/queen size beds and had enough towels etc, but the kitchenette, didn't have any cuttlery in it, had 1 cup, and 2 different sized glass tumblers, 3 x plates and 3 x bowls - not exactly set up for 4 x adults!! There was a note that if we needed anything to go to the restaurant to get it. Also to use a microwave, we would have to walk all throught the hotel to get to the restaurant to heat anything up to eat in our room. Obviously to \"save\" money, if we wanted to order anything from the restaurant, we had to go to a tablet style device, scroll through the various menu items, which contained very little information of the dishes and pay remotely... without seeing/nor speaking with anyone in the restaurant. Not exactly a warming experience - hence we decided NOT to eat dinner or breakfast there, but rather find alternatives elsewhere.

Leisure Partner

4/10

Poor

14 Feb 2026

Christina

Room was comfortable there was left over food from other guest in the fridge
There was kids running the reception desk who didn’t really know what they were doing
Kitchen staff were preparing food with no gloves
And the manager was the cleaner
Place was ran by children

6/10

Pleasant

13 Feb 2026

ANNA

Shower could be cleaner n the fan vent dusty. Tv would not work. But staff were lovely

Leisure Partner

8/10

Excellent

10 Feb 2026

Andrea

Clean room, friendly service desk check in. Always a pleasant experience

Leisure Family

2/10

Poor

03 Feb 2026

Rebecca

The room had not been cleaned prior to our stay. It had dirty towels, a bed that had been used, muddy footprints across the floor and used cups in the sink.

2/10

Poor

03 Feb 2026

Phillip

The bed sheets looked like they had been from the last guest - not clean - we DID NOT Stay.. !! and recommend that Wotif take this property off their website as it is not doing wotif good credit - shamefully this property could be up-kept and be very good if managed accordingly . Let me know if they want to sell.!! Photo's look good the property upkeep and cleanliness appalling

Business Family

10/10

Exceptional

30 Jan 2026

Kylista S

Grt

2/10

Poor

28 Jan 2026

Mele

Booked online. Arrived only to be told they received reservation but had no rooms available and that third party platform Agoda continued to book, so turned away. Reservation clerk very apologetic but they need to get on top of their booking platforms.

10/10

Exceptional

28 Jan 2026

Kylista S

So much improvement- and happy people about

8/10

Excellent

26 Jan 2026

Jethro

Room was recently refurbished I think. Sofa bed was still in the box on arrival but did get assembled and positioned when we were out one day. But that wasn’t an issue for us and there was no tea spoons.
Beds and other furnishings were very good and comfortable. Staff very helpful.

8/10

Excellent

21 Jan 2026

Paul

It was quiet and private

Business_and_leisure Self

4/10

Poor

21 Jan 2026

Annmarie

Room was hot - Staff not to be seen. Mentioned that Aircon not performing and was told must be how I was using - There was no effort to come inspect. Had to fly home early as accomodation just not suitable

Business_and_leisure Family

2/10

Poor

20 Jan 2026

Ashley

Unfortunately, my experience at this hotel was very disappointing. When I arrived, the reception desk was unattended, which made check-in unnecessarily difficult. While waiting, I also witnessed the owner arguing with another customer in the lobby, which felt unprofessional and uncomfortable.

The room itself had several issues. One of the seats was broken, and the sofa bed hadn’t even been set up — it was still in a cardboard box, leaning against the wall as if it was waiting to be assembled. Overall, the room gave the impression that it hadn’t been properly checked or maintained.

On top of this, there was no access to the gym as advertised, and there were multiple other maintenance problems throughout the property.

I wouldn’t recommend staying here unless the hotel seriously improves its customer service and addresses the many maintenance concerns.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Rob

Lady at the desk did the best demonstration of how to operate the new door locks! 😁 Very helpful. Clean, quiet, cool, great dinner and breakfast.

Leisure Partner

8/10

Excellent

20 Jan 2026

Tamara

Good

6/10

Pleasant

18 Jan 2026

Belinda

Quiet location. Friendly staff on checkin. The room wasn’t clean and lacking the bare essentials. Air con didn’t cool the room and the front door had been damaged and not repaired. We have stayed a few years back, unfortunately I think this will be our last.

Leisure Family

2/10

Poor

18 Jan 2026

cassandra

On arrival, I was told that my booking had been cancelled due to \"room issues\", when i showed my confirmation i was told, sorry, sorry, room cancelled, no more booking. I was told i could get a cash refund on the spot or i could call WOTIF and try to get another booking somewhere else. Only problem is that i had travelled hours with 2 small children and it was storming. I took the cash and of course struggled to get a booking somewhere else and of course paid double the price of my original booking. Beyond angry, rude staff, very unprofessional.

Leisure Family

6/10

Pleasant

18 Jan 2026

Tim

No plug in kitchen sink to wash up, floor throughout the unit very dusty, stains on the curtains, roof falling apart on balcony, fridge was not cold enough. Cutlery was dirty and had to wash it up in bathroom sink before it could be used. Maybe 3x stars is to generous

Leisure Family

2/10

Poor

18 Jan 2026

Carol

The room was very neglected, the shower head was falling off the wall, the towel rail was falling off the wall, multiple cracked tiles in the bathroom were also loose. The kettle was very dirty inside. Could hear kids running up and down hallways at midnight. The pool area surrounds were filthy with dirt and human hair. The wharf boardwalk had loose planks were coming loose which was dangerous to walk along if you were not looking properly. The whole place is rundown.

Partner

2/10

Poor

18 Jan 2026

isabel

We prepaid our booking and arrived well within the arrival window and there was no room for us. They had sold our room to someone else.

The manager was abrupt and did not care that our family had nowhere to stay that evening.

4/10

Poor

17 Jan 2026

Lynnette

Hardly any staff. The shower door was mouldy. The beds were clean and comfortable. I booked a 2 bedroom suite and had to change my room twice because the first two were not what a reserved. I ended up with 2 separate rooms which was not what I wanted. I took photos of the rooms.

Business_and_leisure Family

6/10

Pleasant

15 Jan 2026

Virginia

Room was good, dated but well priced for what it was. Outside the room, walkways, grass, pool, undercover parking the whole outside of building was in very poor condition and in need of repairs and maintenance. Dirty, unkept, needs a tidy and cleanup.
Otherwise was a good room but outside let the stay down.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Ronald

Yes. Room was perfect. But disappointed there was not simple supply of cutlery and crockery. Only 2 teaspoons and mugs. Now knives forks or plates

Leisure Family

2/10

Poor

13 Jan 2026

John

Absolutely appalling and heartless customer service.
I booked accommodation and called back within approximately 20 minutes of making the booking to explain that my father had suffered a heart attack the day before. I wasn’t demanding a refund—I simply asked whether the booking could be moved to a later date due to a genuine medical emergency.
The answer was an immediate and blunt no, with no attempt at empathy, flexibility, or basic human decency. What followed was even worse: after the initial refusal, my calls were blocked, including when calling from other numbers. This is not a misunderstanding—this was a deliberate refusal to engage.
I have recordings of the phone calls, which show how dismissive and rude the interaction was. There was no effort to explain policies properly, no escalation, no manager offered—just a wall put up and communication shut down.
Hotels deal with unexpected emergencies every day. Most show at least a minimal level of compassion. This property showed none.
If you value customer service, basic humanity, or even just being treated with respect during a family medical emergency, avoid this place entirely. I will be pursuing this matter further through the appropriate consumer channels

Leisure Family

4/10

Poor

13 Jan 2026

sabrina

1 star property. Many broken things.

Leisure Family_with_children

2/10

Poor

13 Jan 2026

ANDY

Dusty, Dirty , no service at all

Business Self

6/10

Pleasant

13 Jan 2026

Nathan

It was suitable for what I needed at the time. A little far from anything but still a pleasant place to stay

Business_and_leisure Self

2/10

Poor

12 Jan 2026

Joan

Blood stains on bed sheets, burn hole in Bed covers, black pubic hair on bed sheet, dirty windows, unhygenic tea bags as they had no packaging on them.
Front desk lady was eating food while talking to me, I could see the food in her mouth, it was gross, the restaurant was dirty, the sauce bottles had crusty old sauce all dried around the lid.
The hall way had patch up holes in the walls.
There were dirty laundry bags left in the hall way.
The life was filthy, the lift doors looked like they have never been cleaned.

6/10

Pleasant

12 Jan 2026

Paul

The room was in okay condition. Had Issues with the air-conditioning and general cleanliness and overall maintenance could be improved.
Staff were very friendly though and we still enjoyed our stay.

Leisure Family_with_children