Sheraton Mirage Resort & Spa Gold Coast

Australia , Gold Coast - QLD
MAIN BEACH, GOLD COAST, Seaworld Drive, Main Beach, 71
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100 reviews shown

10/10

Exceptional

15 Mar 2026

Denise

We had a great stay. Staff were very friendly and helpful. Great selection at the buffet breakfast, and food was fresh. Seafood buffet at the restaurant was excellent - fresh and great selection. Rooms clean.

Family_with_children

8/10

Excellent

10 Mar 2026

Anna

Yes & no

10/10

Exceptional

02 Mar 2026

Johnathon

Clean room, great staff and ammenities.
Will stay again.

10/10

Exceptional

01 Mar 2026

Jacqueline

Lovely stay

10/10

Exceptional

22 Feb 2026

Benjamin

Fantastic resort, fantastic pool, fantastic service.

Business

10/10

Exceptional

19 Feb 2026

SARMAD

Best place to stay

8/10

Excellent

13 Feb 2026

Rebekah

Rooms dated, friendly staff.

6/10

Pleasant

05 Feb 2026

Heath

Place is getting tired. A lot damaged tiles and walls.
Room size is great but simple
Things like no shampoo in dispenser and no soap to was our hands!

Leisure Partner

8/10

Excellent

03 Feb 2026

Timothy

The hotel itself is quite nice and the staff were very helpful. We were disappointed a bit in the dining experience especially the Special Seafood Buffet which was disappointing. The pool, while large, wasn’t very nice, and the water was cloudy. The location is right off the beach which is very unique to Surfer’s Paradise which is a plus.

Leisure Partner

10/10

Exceptional

22 Jan 2026

karen

the breakfast was outstanding and fresh. best i have

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Randy

Great location close to Sea World, the beach

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Paul

I had a car that doesn’t fit in the car park
And they made it so easy to park at the front

Unlike JW the Marriott we will never stay there again
This is our new hotel and we will be back

Leisure Family

6/10

Pleasant

11 Jan 2026

alper

The location of the hotel is very good. It is easy to reach the city centre and there are many nice restaurants around. We had dinner at the hotel once and the food was really good. There is also sparkling wine available all the time at the reception. We drank it every time we went there for something. Our check in on the first day was earlier than normal and this was great.

The pool and the pool area are very small. In the photos it looks like the hotel has a big pool but this is not true. There are no sunbeds on the beach but there was a lifeguard which was good. At breakfast there is a queue that can take 15 to 20 minutes but the staff are very kind and the breakfast quality is high. The restaurant and breakfast quality are very good but the food around the pool is average or low. The service is also very slow. The QR code sometimes works and sometimes does not. Because the pool area is very small you are very close to people playing ball.

For a hotel with so many guests the dining areas the pool and the poolside area are not enough.

Leisure Partner

8/10

Excellent

10 Jan 2026

Yun Kyung

Room was clean and service was satisfied but the seafood buffet in the restaurant wasn’t satisfied.

10/10

Exceptional

10 Jan 2026

Gabriella

Great location clean and great value

Business_and_leisure Family_with_children

8/10

Excellent

09 Jan 2026

Vanessa

We enjoyed our stay here with our children, we opted for a daily villa which gave us plenty of space and a lovely room. However the hotel was very understaffed and you could tell these were just holiday jobs as the staff showed limited hospitality etiquette . House keeping was very limited despite paying a premium, and restaurant / cafe staff seemed in experienced , the pool is good fun and access to the beach is wonderful however there was not enough staff to maintain the area so after midday the place looks an absolute mess, management were lovely Kevin hand delivered some items I had delivered to the lobby which was very courteous but it was clear the hotel was having shortages of staff over the holiday period.

Leisure

10/10

Exceptional

08 Jan 2026

Mary

The room & service was impeccable & the staff very friendly

Leisure Family_with_children

6/10

Pleasant

08 Jan 2026

Jude

Customer service at the reception

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Jana

Amazing resort,close to the beach,great pool and swim up bar.
All staff are super friendly,happy and courteous! Special shout out to Marie for helping us with an issue with our room and for her generosity!!
The rooms are probably a bit dated, but we did not spend too much time in our room anyway.
The buffet breakfast and dinner were a stand out-high quality and super fresh offerings-highly recommended!

Leisure Family

10/10

Exceptional

02 Jan 2026

Oznur

I had an absolutely amazing experience at this hotel from start to finish. The staff were incredibly warm and attentive. The hotel's atmosphere felt both relaxing and luxurious.

Leisure Family

8/10

Excellent

01 Jan 2026

Stephen

Room was spacious with 2 queen beds and nice big bath.

Aircon was loud making for a tough nights sleep

Family

10/10

Exceptional

26 Dec 2025

Aleisha

Beautiful resort that is well maintained with friendly and professional staff

Partner

8/10

Excellent

15 Dec 2025

Maddie

Room was a bit outdated, and no hot water which was a bummer, we had a villa. But the grounds are beautiful and the food was epic! Staff were also so beautiful friendly and accommodating.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

YACHAO

The room is relatively clean. Staff is friendly.

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Naef

Excellent service

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Verified traveler

Good brakfast with good variety.
Good location,

Leisure Partner

10/10

Exceptional

26 Nov 2025

David

Nice place

Partner

10/10

Exceptional

22 Nov 2025

steve

Spotless room, great facilities and the most wonderful staff. They looked after us like we were special guests. Couldnt recommend it enough x

Partner

10/10

Exceptional

16 Nov 2025

Vicki

The staff were professional and attentive - even the pool cleaners! The room was spacious, clean, nice outlook onto a little man made lagoon. Beautiful pool, easy beach access, good eating options.

Leisure Family

8/10

Excellent

14 Nov 2025

Tang

4 days stay at the Villa, tried to use the washing machine and dryer. Both were not cleaned and still left with previous guests’ clothes inside. The dryer with cracked door and dusty. Other than this, the stays were generally presence. Staff were friendly and helpful. Location wise rather isolated, nothing much around the hotel. Unless self drive, otherwise very inconvenience.

Leisure Family

2/10

Poor

05 Nov 2025

Jill

Room smelt of damp, mould on ceilings, everything was in poor condition / knocked about. For a high per night rate this was barely 3 stara

Partner

10/10

Exceptional

02 Nov 2025

Dinesh

It was wonderful. We stayed for my son's birthday. Manager arranged beautiful card, chocolates and bottle of wine. Made his birthday special.
Breakfast was amazing.
Staff very helpful and responsive.

Family

10/10

Exceptional

10 Oct 2025

Richard

Wonderful family holiday, meals were excellent, pool and facilities very relaxing.

6/10

Pleasant

08 Oct 2025

Alice

Great being right next to the beach and on the walking track by the beach. Lovely arrival gift, which was very much appreciated. Villa itself was nice. General area of the hotel was dated. Not really any restaurants in walking distance.

We left something in the room and contacted the hotel as soon as we arrived at the airport, but were unable to retrieve it, which was disappointing, as we know we left it there.

6/10

Pleasant

07 Oct 2025

Hronis

Needs a major upgrade - painting, carpets, all common areas and then the rooms - cracked tiles in bathrooms, towel rail half on wall, lifts not working on day 1 - very dated and disappointed compared to our experiences at Sheraton Port Douglas. Why would you drain lagoon areas during the busy school holiday period?

Leisure Family

10/10

Exceptional

07 Oct 2025

Neha

Thoroughly enjoyed our stay at the Sheraton Gold Coast

Leisure Family

4/10

Poor

06 Oct 2025

Katherine Jane Sarah

Hotel was at capacity, which was to be expected during the school holidays. However the hotel wasn’t prepared. Over 30 minutes to queue to secure a table for breakfast; room not made up until after 5pm each day; slow poolside service and the property is undergoing noisey renovations which weren’t communicated on billing or check in

Leisure Family

2/10

Poor

05 Oct 2025

Hanife

Rooms very very dirty!!! Pool was closed, we didnt eat, its very dirty again, I have photos to prove it, i even told the manager they decided to refund us back!!!!
The place is runned down!!! Short staffed!!!

Leisure Partner

8/10

Excellent

04 Oct 2025

vanessa

Hotel was being renovated

10/10

Exceptional

03 Oct 2025

Javier

Great stay - we’ll be back

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

Sandra

Beautiful family holiday location just across the beach gorgeous

Leisure Family

6/10

Pleasant

29 Sep 2025

Sandra

The Sheraton's entrance, foyer, main pool area and our room were nice. However, the buildings and water areas were very tired, under construction and in need of love and attention. Pool and restaurant staff were not friendly and we waited 50 minutes for our ordered breakfast on the last morning to arrive in Terrace's. Overall, our experience wasn't terrible but not the standard or experience I expected from The Sheraton, it was disappointing.The location of the hotel and service in Pearl's was the highlight.

Leisure Family

10/10

Exceptional

21 Sep 2025

Stephen

With a view of the sunrise over the ocean this was a trip to remember.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Prarthana

Excellent experience

4/10

Poor

16 Sep 2025

Anthony

Room was average, staff cleaned when we were not there ( removed our bottles and travel freezer bag we were using to store them). Area around hotel is being demolished so no store. Extended pool had dead bird and slime throughout. Level one fire door did not lock or close. It's like Versace's gone now the imperial so let's not take care of the outside...at all. Elevator would go down but not return so stairs were your friend. Poor upkeep outside you room. Will not recommend or stay there again.

Leisure Partner

6/10

Pleasant

11 Sep 2025

Dominika

The layout of the resort is really beautiful, the property is however starting to show its age.

Broken concrete, rusty screws, damages around the pool, the whole exterior needs a paint.

The room itself was quite lovely, however, fell short on cleanliness - dusty around the bedside table, bed, mirrors.

Chipped tiling in bathroom

Rust around curtains

Beds were hard and uncomfortable, pillows to thin.

The shower gel for the last 2 days of our stay was not refilled and dirty glasses left on the bar not cleaned during house keeping

The biggest inconvenience was the event that was on during our stay when the pool bar and area were not available - the event had their own catering so it was extremely disappointing that we had to walk from the pool area up to the bar to get drinks.

We've stayed around the world at some of the best hotels and I don't think this one deserves 5*

Leisure Family

10/10

Exceptional

08 Sep 2025

Tyne

Fresh towels everyday and wonderful se

4/10

Poor

08 Sep 2025

Lucita

Paid full price however the pool was under repairs and no mention of this during booking also the restaurant view was blocked with frosted glass due to construction.
Dated and overpriced Need to lift their game Sheraton has lost its appeal

10/10

Exceptional

20 Aug 2025

Justin

Beautiful and spacious room food was good and staff was kind

Leisure Partner

10/10

Exceptional

17 Aug 2025

Bashar

Very Nice

Business_and_leisure

2/10

Poor

28 Jul 2025

Trinh

Thehotel is a bit outdated and staff are not that friendly. They don't tell you much about dining options and prices.
She did tell us about the Happy Hour between 4-5pm but didn't say how much per drink. We just assumed that drnks are half price or at least at reduced prize.
We had a margaritas which doesn't taste anything like it and a glass of red wine. When we checked out, we were charged full price. I asked the manager and she said oh its already at a discounted price because normally it's $31 per drink. So that means $26 for the margaritas and $14 for the wine. She said she'll check and will charge accordingly. They sent us an email and still charge us $40 plus credit card fee of over $3. I looked on their website and they normally charge $26 for a margaritas.
Thats absolutely disgusting.
I wouldn't recommend this hotel at all.

Leisure Family

10/10

Exceptional

22 Jul 2025

Corinne

The service reflects on the very long wait for ordered drinks, in the bar especially but also at breakfast

Business_and_leisure Partner

8/10

Excellent

21 Jul 2025

Simonette

This is our second time we stayed here. 16 years apart.
This time, we got a 2 QB room and the bed is two steps away from the main door.
Stayed for 4 nights. We had 2 adult and 1 teenager, very stingy in supplying ear buds and lotions. 3 Ear bud pieces for 3 people for 4 nights. I even had to asked for more lotion cause 1 little tube is apparently enough for 3 people for 4 nights!
Windows needs cleaning. The facilities are beautifully set as usual. Parking on the streets are just as good and easy. Save yourself parking fee

Leisure Family

6/10

Pleasant

19 Jul 2025

Nima

The property (rooms) is old but in fair condition , the hotel restaurant is overpriced, and the overall value for money was not great, I think you can find a better hotel/resort at the same or lower price

Leisure Partner

8/10

Excellent

13 Jul 2025

Nicole

Overall the property was ok however the lunch at the pool bar was very poor. I ordered an Indonesian chicken salad which consisted of two tenderloins and half a cos lettuce with a bit of carrot. No dressing and not enough chicken for amount if lettuce. Very poor.
Shopping across the bridge is poor as most shops vacant .

10/10

Exceptional

07 Jul 2025

John

I liked the fruit and energy gels laid out on the morning of the race for the runners in the GC Marathon events. Much appreciated.

Leisure Family

10/10

Exceptional

04 Jul 2025

Rowena

Absolutely stunning property, the rooms were big and clean, the staff loved working there, everyone was happy, the food was drink, the resort it self was amazing! We even bumped into locals who were staying as guests who said it was the best resort on the Gold Coast!

Leisure Family

6/10

Pleasant

28 Jun 2025

Greg

Dated and needs updating

10/10

Exceptional

21 Jun 2025

Pauline

The staff very friendly especially in the restaurant.

10/10

Exceptional

15 Jun 2025

Cheryl

Amazing staff amazing food amazing service

Friends_and_family Family

6/10

Pleasant

10 Jun 2025

Peter

Rundown and in urgent need of renovation. Fridge frozen solud then leakinging onto carpet when temp

10/10

Exceptional

31 May 2025

WENDY

An overnight stay in town after celebrating with friends. Great access, lovely room, wonderful facilities

Partner

10/10

Exceptional

24 May 2025

Heath

Great place to relax. I stayed in a Villa and enjoyed the privacy and walk through the gardens to the facilities

Business Self

6/10

Pleasant

20 May 2025

Brett

Restaurant meal options very limited for a resort title.
Inconvenient at the time of stay as a lot of redevelopment was underway in the area & therefore options to eat elsewhere or have any entertainment options within walking distance were not available.
The rooms seemed quite dated & not well set out compared with my most recent stays at other venues.

Leisure Family

8/10

Excellent

14 May 2025

Verified traveler

Nice beach location and good vibes at the pool

We loved the location right on the beach and it was more quiet than in Surfer's Paradise. The pool is big and it has a good vibe. We were staying over Easter and the waiting time for food was very long at times which we didn't understand. Overall, the staff was very friendly and we enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

10 May 2025

Michael

Great staff and friendly service

10/10

Exceptional

05 May 2025

Martin

Beautiful resort, fantastic stay as usual beautiful seafood and breakfast buffets. Staff were very pleasant.

Leisure

8/10

Excellent

27 Apr 2025

Kerrie

This is a truly lovely Resort. Have been coming here for well over 20years, it is looking a bit aged and needs touching up, back to being its stunning unique self. Always a pleasure

Leisure Partner

4/10

Poor

23 Apr 2025

Kguy Larng

The hotel entrance was stunning and gave a great first impression, and the concierge was helpful at check-in. Unfortunately, things went downhill from there.

There was rubbish outside our room, and the fridge hadn’t been cleaned—old food inside made it smell terrible. My toddler also found food scraps under the bed, and the bedsheets looked like they hadn’t been changed. We even waited outside our room for 5–10 minutes thinking it was being cleaned, only to find no one was inside.

The lagoon view room was pretty, but you can’t actually swim in the lagoon—it’s decorative only. The kids pool didn’t feel clean enough for our toddler to use either. The rooms and hallways felt very outdated and didn’t match the modern vibe of the entrance. Accessibility also seemed like an afterthought, with features not suited for pregnant guests or people with disabilities.

On the bright side, the beach is right next door.

Sadly, I wouldn’t recommend staying here.

Leisure Family_with_children

8/10

Excellent

22 Apr 2025

Josephine

Nice facility, spacious room, option to go to the beach, good dining restaurant. We enjoyed our stay.

Leisure Family

8/10

Excellent

17 Apr 2025

javad

The hotel atmosphere was excellent

Leisure Family

10/10

Exceptional

06 Apr 2025

Nomiki

Our stay was beautiful, the service was amazing. The property does need an upgrade.

Leisure Family

10/10

Exceptional

30 Mar 2025

Lisa

Our room looked out to the pool and ocean which were quite stunning. Everything in our room was as expected and we enjoyed immence peace and quiet. It was a wonderful get away.

Leisure Partner

6/10

Pleasant

23 Mar 2025

Dean

Beautiful resort and location showing its age

I have been wanting to stay here since I was a in my twenties and I was not really impressed. For just over $500 for the night, it was disappointing. There was no soap in the shower container, no lift working so we had to use fire exits to get anywhere and a dodgy corridor to get to our car. If you have no lift working to gain access to the Northern side, then offer Valet. The property also needs maintenance and is stuck in the 80's. We loved the 80's ourselves, however someone needs to invest in this place if they want to charge what they are charging.

Also the water fountain in the corridor had faulty sparkling water and just air coming out.

This is a beautiful property, however it needs love and your service needs to meet the cost. No having a lift operational is not ideal and i do no know how long this has been for and it may be for a day or two. This is where breakfast comps come into play maybe....

Partner

6/10

Pleasant

22 Mar 2025

Shanae

Great pool, although not maintained and clean. Could be great, facilities need an upgrade or maintained. Broken umbrellas, ice machines, drink dispensers, can’t sit of some pool loungers as trees in the way, all pools were dirty or debris, very very limited resturant.

Leisure Family

10/10

Exceptional

04 Mar 2025

Graeme

Great stay

Still a great hotel with a brilliant buffet breakfast. The dinner restaurant has a great location overlooking the pool area and has a very tasty menu.

Partner

4/10

Poor

04 Mar 2025

Verified traveler

The

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Josie

Beautiful resort, just stunning. The breakfasts were incredible!

Leisure Family

10/10

Exceptional

27 Feb 2025

Kevyn

Only stayed 1 night but a pleasant experience

Leisure Partner

8/10

Excellent

15 Feb 2025

Hannah

Great stay. Beautiful amenities 🙏

10/10

Exceptional

13 Feb 2025

Gary

Great place to stay

Leisure Partner

10/10

Exceptional

07 Feb 2025

julia

Would stay again

Leisure Friends

8/10

Excellent

02 Feb 2025

julia

Very nice 80s style hotel

Leisure Friends

10/10

Exceptional

31 Jan 2025

Sahn

Very nice hotel rooms and staff were amazing.

Leisure Partner

8/10

Excellent

26 Jan 2025

Saso

Beach front location was excellent but as a whole it could do with a refresh as rooms are looking a little run down.
Had a wonderful stay nonetheless.

Leisure Family

10/10

Exceptional

22 Jan 2025

Kelly

Loved being very close to Surfers without the riff raff!

10/10

Exceptional

21 Jan 2025

Harbik

Love the property and great for families, however some care is needed of the overall property in terms of being clean. Specially the swimming pool has broken tiles that make is discusting and for some reson my shorts tunred yellow after a few days in the pool.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2025

Jason

5 star all the way. Very Waikiki Outrigger classy

6/10

Pleasant

16 Jan 2025

William

Not 4 star

Charged parking for full week stay - had to use a seperate scan app instead of just registering your vehicle. No hot water on last morning in multiple rooms, rooms not vacuumed, ground floor hallway smelled of mold

Partner

2/10

Poor

10 Jan 2025

Renee

This hotel is in dire need of renovation.
We only stayed a night before changing hotels as it was so bad. There were so many problems but to name a few:
- terrible musty smell in reception upon entry
- old run down rooms with stained bath tubs, chipped walls, mouldy bathrooms - for over $800 per night - ridiculous
- pool old and dirty - creepy crawly in the pool and men scooping old leaves at 11am
- Rusty exterior, run down decks and pool features
- buffet breakfast poorly set up with no crockery and cutlery available, many food items run out, poor selection of fruit etc
- Veuve bar at pool - good idea - but not even set up properly, no ice, no Veuve glasses, poor barman didn’t even have the ingredients available in the bar to make one of only five or so Veuve cocktails on the menu - he was so frustrated and apologetic
- Staff were great - let down by facilities
Do yourself a favour and stay at the Langham for an amazing time!

Leisure Family

6/10

Pleasant

08 Jan 2025

Kheshav

The place needs a good renovation. The pool is filthy . Rooms are dusty . Not worth the price

Leisure Family_with_children

4/10

Poor

05 Jan 2025

Lisa

Very disappointing

The worst stay I have ever had at a Marriott or Sheraton property. Not what I expected as I have always had a wonderful experience with these brands. Issue after issue getting our room serviced properly. Resort overcrowded and service was terrible.

Friends_and_family Family

6/10

Pleasant

03 Jan 2025

Bronte

My partner and I stayed here over the new years period. The resort is beautiful and the staff are friendly and lovely. The pool is great along with the pool bar. In saying that, I’d still rate it average for a resort as there were limited restaurants available within the resort and outside that fits those with special dietary requirements. Other things that made me score this as average was the room had lots of ants and our room was only serviced once the entire stay despite putting down the card to have our room cleaned. We were also charged for something from the minibar we did not take, however this was addressed by one of the friendly receptionists! I feel like there could be so much potential eg. An onsite gym, other dining options, perhaps a convenient store etc especially considering the location is abit out of the way from the main part of the GC.
Overall, had a great still though!

Leisure Partner

8/10

Excellent

02 Jan 2025

Andrew

Great hotel and location. Direct access to beach and pool facilities in hotel, service is great from front desk, dining, pool. Would recommend.

Leisure Family

10/10

Exceptional

01 Jan 2025

darryl

So happy with a touch of sadness

Its was fabulous! It was sad that pool staff show poor human nature ( two guys). It was reported and it was note by management, however, damage was done from experience - sad! I would return as I had booked 3 room for family and friends

Friends_and_family Family

4/10

Poor

25 Dec 2024

Suzi

Outdated, no daily house keeping services provided despite being advertised. Very limited tv channels. Pool hospitality services very poor, waited 2 hours pool side for fish and chips and then another 40 mins post complaint. Upon checkout, invoiced twice on a number of items. Spent 30 mins personally reconciling the final account on check out. Very disappointed overall.

Leisure Family

8/10

Excellent

25 Dec 2024

Albert

Great setting

Leisure Family

8/10

Excellent

23 Dec 2024

Max

Beautiful

6/10

Pleasant

03 Dec 2024

Karena

There was mould in the bathroom and alot of dust in the room.

Leisure Friends

10/10

Exceptional

25 Nov 2024

Qian

It’s a great place if you are going for a tropical vibe. At times, you cannot tell that this is Gold Coast. Feels like a warm Indonesian Resort. Staff were great, greeting us every time we passed by. A few bits on the lobby roof were peeling, and some very minor scratches on the woodwork but otherwise wonderful. Bargain.

Leisure Family_with_children