Name: Sheraton Mirage Resort & Spa Gold Coast
Address: Seaworld Drive, Main Beach, 71, Main Beach, Gold Coast, 4217, AU

10/10

Exceptional

29 Jul 2026

Rebecca

Stunning hotel in a good location

10/10

Exceptional

15 Jul 2026

Melvin

First time at this hotel. I’ve stayed in other Sheraton’s before. This would certainly meet the mark. Love the service and attitude of the staff, always willing to help. Just that the hotel is a little bit dated and need some sprucing up to keep up with the times. Pity the pool is not very big for the size of the hotel, there’s a lot of water frontages and most of them just for show. This sized hotel should have a nice lap pool for adult swimmers. Breakfast and Seafood Buffet Dinner was sumptuous. Location is just right and away from Surfers which is super! And yes, sunset at Main Beach is very pretty!! Just watch out for the cyclists and runners. Overall a beautiful 4 Nights at this beautiful hotel.

Partner

4/10

Poor

12 Jul 2026

RAHUL

We were very disappointed with our stay. The room was extremely small, old, and not cleaned properly. It felt dirty, and it was clear that the hotel is not being well maintained. The entire property looked outdated, and it seemed like no one was taking proper care of it.
Considering how much we paid, it was definitely not worth the money. The breakfast was good, but the menu was exactly the same every day, with no variety. Our son was excited to use the swimming pool, but it was so dirty that we didn't feel it was safe for him to swim.
Overall, this hotel did not meet our expectations, and we would not stay here again.
Charging $650 a night for this is daylight robbery.
Don’t waste your money here there are much better places to stay at.

Family_with_children

10/10

Exceptional

11 Jul 2026

Pesi

Room , spa bath, breakfast buffet, they were all very good thank you

Partner

10/10

Exceptional

10 Jul 2026

Winette

Great breakfast, kids loved the swimming pool amd free ice cream

Family_with_children

6/10

Pleasant

05 Jul 2026

Allison

Buffet was great. Beds were okay but could be better. Beds small size queen. Not enough towels in room. Booked 2 adult and 2 children, with only 2 towels. Room was a little small. Okay for 2 night stay. Would be cramped if staying longer. Housekeeping very slow providing extra towels. Room was 7/10 clean feeling.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Arash

Rooms were very spacious, perfect breakfast, lovely staff. Pool facility was basic woth some tiles needing repair. The lifts location was very far from lobby.

Family_with_children

8/10

Excellent

04 Jun 2026

Ibrahim A

Breakfast & Dinner were really good; the staff were amazing and very helpful

10/10

Exceptional

31 May 2026

Michael

Superb presentation and great staff. Only issue was only 1 person on desk at checkout time on Sunday- queue was 5 deep.

Partner

2/10

Poor

25 May 2026

Jenny

I had no issue with the property as we didn't stay there. We tried to book the property via the Hotel website for a date in June but there was no availability. However, the web site said that rooms were available via Expedia. I clicked on the link assuming that the dates we had already selected would carry accross. We booked a room in the Hotel through Expedia. We received a confirmation email and noted that the date booked was that day not the June date. We tried to call the number shown on the Expedia email and the recording said that the number didn't exist. We then called the Hotel and cancelled the booking for that night and they said they would contact Expedia. We received an email advising that the reservation falls within the cancellation penalty window. We were assured that our concern had been forwarded, and they would assist us in ensuring the cancellation is processed that same day. We have not heard anything since and despite cancelling immediately we paid the full fare for the room.

6/10

Pleasant

24 May 2026

Shalendra

It’s beautiful resort with great location and views
The rooms had a lot of dust ,the bathroom hand basin poor draining very slow can’t wash very annoying , after back from town saw a cockroach on our fridge area,
Swimming pool is not heated my boys were cold as reading on google it says heated pools which is not true.

Family_with_children

10/10

Exceptional

16 May 2026

Lucia

The Sheraton was wonderful, I loved the layout, walking over water to get to various places, such as pool, beach or dinning. The gym for me was amazing, equipment modern and looked brand new. We had a small issue with our shower pressure 3 days in, this was attended to very promptly and we were given cards to another room in case we wanted to shower. The food was impressive, we shared a seafood tower. My husband says the best seafood tower he has eaten. We will be back next year.

Partner

10/10

Exceptional

15 May 2026

Andrew

The staff were super helpful.

6/10

Pleasant

09 May 2026

Wayne Douglas

We wouldn’t visit again until its renovation

Family_with_children

2/10

Poor

01 May 2026

Liming

This place is so dated. Only the staffs are still 5 stars, however not including the cleaning crew.

Family

10/10

Exceptional

26 Apr 2026

Rozina

We had a great stay the staff that served us at buffer dinner was very good. He looked after us very well. Service was highly recommended. Great job . Was there for a wedding for our niece really enjoyed our stay function was also held at Sheraton

Partner

10/10

Exceptional

21 Apr 2026

Francesca

Fantastic stay, breakfast is really good , room was ground floor and garden view- it was always clean and comfortable.
Staff are great and hotel drinks reasonably priced.
Hotel is older, but comfort and overall experience is fantastic

10/10

Exceptional

21 Apr 2026

Byung

It was fantastic overall. Thumbs Up!!!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Jonathan

Stay was great!!

10/10

Exceptional

20 Apr 2026

Helena

Clean room, the staff were great. The beach access was fantastic. Breakfast was also great

Friends

10/10

Exceptional

19 Apr 2026

Janos

Nice hotel

Family_with_children

8/10

Excellent

17 Apr 2026

Dane

Very nice hotel, friendly staff, clean and great service

8/10

Excellent

13 Apr 2026

Matthew

There were still room service plates outside our room from when we arrived till late that night. The ice machine barely worked to produce ice. The food in Terraces restaurant is supurb, but the poor staff performance lets it down. Apart from that, had a good stay

Partner

10/10

Exceptional

12 Apr 2026

Iona

Wonderful hotel. Great location and amenities. Pool excellent and access to the beach and a path that takes you straight to Surfers Paradise is so close and wonderful to have. Food excellent, staff and could not fault this hotel. Excellent. Thank you for having us.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Rama

The service & staff were amazing. The carpet in the room was stained, the ice machine wasn’t working and there wasn’t any complementary water or snacks in the room.

Family_with_children

6/10

Pleasant

10 Apr 2026

Mohammed

Room very dusty
Room clean didn’t get done till 4pm daily, when we had to get ready for dinner
Asked for plates first night, they never came lol
Pool wasn’t opened till 11 daily
Buffer breakfast was ok
Seems like place was really understaffed, property fairly outdated.

Family_with_children

2/10

Poor

09 Apr 2026

Christopher

The hotel, management and staff, rooms service very dissatisfied and disappointed will never recommend this hotel. So many people angry and frustrated.
Marina across the road closed down, nothing around hotel. No shuttle bus to take you to main area or theme parks no shops. Stayed 7 days 3 rooms 8 people wait of my money only one restaurant and the wait time for food over 1 and half hours chef was overwhelmed I will be requesting a refund or credit

Family_with_children

2/10

Poor

09 Apr 2026

Giuseppina

I booked 3 rooms for 7 days and the stay was so disappointing, I will be requesting money back or credit. main desk only had one staff, so wait time to even ask a question was over half an hour, called from room and no one answered the phone. the bathrooms have no fans or windows so it completely steamed up while having a shower shower spout was
like a hose, we were out of the room most of the day and came back at 3pm room had not been cleaned
I requested every day for the room to be cleaned earlier but it never happened. Pool - pool was closed 2 days so hot and I asked staff and they said staff had an accident with filtering. The baby pool was so dirty. We ordered food by the pool it never arrived had to ask for a refund. The marina across the road, for all restaurant or shops is closed down so nothing around hotel.
I booked restaurant in hotel for Easter dinner in advance for 8 people and when we arrived at the restaurant the staff said you can stay for dinner but the wait time for food in over 1 1/2 hours I was forced to choose the buffet which was double the price. Not happy. I was not compensated. At breakfast the first day 8 people we had to sit in a section with no air conditioning the 2nd day I asked to sit in another section and then after 10 minutes was asked to move as this table was reserved for a priority family. The hotel has water stations for water, ice and sparking water. It tasted like clorine, Not enough staff on the property so many people complained

Family_with_children

10/10

Exceptional

08 Apr 2026

Aleksandra

Yes

Family_with_children

8/10

Excellent

07 Apr 2026

Alissa

Staff were fantastic and friendly.
The hotel is a little rundown, needs a freshen up with paint in the rooms.

Family_with_children

8/10

Excellent

28 Mar 2026

Hai

Hotel is in an excellent location right next to the beach. Room is tired and old, needs a refresh.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Joel

Great service and close to local areas of interest

Family_with_children

4/10

Poor

21 Mar 2026

Scott

so excited when I booked this property, it was higher price than most properties in surfers Paradise Gold Coast arrived. Everything is dated carpet in the hallways ice machines didn’t work the entire time on each floor bathrooms are a combination triangular Jacuzzi shower bathtub terrible open the mini bar fridge there’s dust mold not clean at all for the price. This place should be half the price. The only thing that saves this property are the ocean views from the ocean room which we booked. Staff is so so Summer wonderful but most don’t really care lastly departing on Sunday they have advertisements all over the hallways for a. c seafood buffet, unlimited champagne or beers for AU$110 when you get down to the buffet they tell you all the signs are wrong. It’s an additional $40 for the unlimited mimosas and beers loved our time.f the Gulf Coast, but probably would haver a property, especially for the high price

Partner

10/10

Exceptional

15 Mar 2026

Denise

We had a great stay. Staff were very friendly and helpful. Great selection at the buffet breakfast, and food was fresh. Seafood buffet at the restaurant was excellent - fresh and great selection. Rooms clean.

Family_with_children

8/10

Excellent

10 Mar 2026

Anna

Yes & no

10/10

Exceptional

02 Mar 2026

Johnathon

Clean room, great staff and ammenities.
Will stay again.

10/10

Exceptional

01 Mar 2026

Jacqueline

Lovely stay

10/10

Exceptional

22 Feb 2026

Benjamin

Fantastic resort, fantastic pool, fantastic service.

Business

10/10

Exceptional

19 Feb 2026

SARMAD

Best place to stay

8/10

Excellent

13 Feb 2026

Rebekah

Rooms dated, friendly staff.

6/10

Pleasant

05 Feb 2026

Heath

Place is getting tired. A lot damaged tiles and walls.
Room size is great but simple
Things like no shampoo in dispenser and no soap to was our hands!

Leisure Partner

8/10

Excellent

03 Feb 2026

Timothy

The hotel itself is quite nice and the staff were very helpful. We were disappointed a bit in the dining experience especially the Special Seafood Buffet which was disappointing. The pool, while large, wasn’t very nice, and the water was cloudy. The location is right off the beach which is very unique to Surfer’s Paradise which is a plus.

Leisure Partner

10/10

Exceptional

22 Jan 2026

karen

the breakfast was outstanding and fresh. best i have

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Randy

Great location close to Sea World, the beach

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Paul

I had a car that doesn’t fit in the car park
And they made it so easy to park at the front

Unlike JW the Marriott we will never stay there again
This is our new hotel and we will be back

Leisure Family

6/10

Pleasant

11 Jan 2026

alper

The location of the hotel is very good. It is easy to reach the city centre and there are many nice restaurants around. We had dinner at the hotel once and the food was really good. There is also sparkling wine available all the time at the reception. We drank it every time we went there for something. Our check in on the first day was earlier than normal and this was great.

The pool and the pool area are very small. In the photos it looks like the hotel has a big pool but this is not true. There are no sunbeds on the beach but there was a lifeguard which was good. At breakfast there is a queue that can take 15 to 20 minutes but the staff are very kind and the breakfast quality is high. The restaurant and breakfast quality are very good but the food around the pool is average or low. The service is also very slow. The QR code sometimes works and sometimes does not. Because the pool area is very small you are very close to people playing ball.

For a hotel with so many guests the dining areas the pool and the poolside area are not enough.

Leisure Partner

8/10

Excellent

10 Jan 2026

Yun Kyung

Room was clean and service was satisfied but the seafood buffet in the restaurant wasn’t satisfied.

10/10

Exceptional

10 Jan 2026

Gabriella

Great location clean and great value

Business_and_leisure Family_with_children

8/10

Excellent

09 Jan 2026

Vanessa

We enjoyed our stay here with our children, we opted for a daily villa which gave us plenty of space and a lovely room. However the hotel was very understaffed and you could tell these were just holiday jobs as the staff showed limited hospitality etiquette . House keeping was very limited despite paying a premium, and restaurant / cafe staff seemed in experienced , the pool is good fun and access to the beach is wonderful however there was not enough staff to maintain the area so after midday the place looks an absolute mess, management were lovely Kevin hand delivered some items I had delivered to the lobby which was very courteous but it was clear the hotel was having shortages of staff over the holiday period.

Leisure

10/10

Exceptional

08 Jan 2026

Mary

The room & service was impeccable & the staff very friendly

Leisure Family_with_children

6/10

Pleasant

08 Jan 2026

Jude

Customer service at the reception

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Jana

Amazing resort,close to the beach,great pool and swim up bar.
All staff are super friendly,happy and courteous! Special shout out to Marie for helping us with an issue with our room and for her generosity!!
The rooms are probably a bit dated, but we did not spend too much time in our room anyway.
The buffet breakfast and dinner were a stand out-high quality and super fresh offerings-highly recommended!

Leisure Family

10/10

Exceptional

02 Jan 2026

Oznur

I had an absolutely amazing experience at this hotel from start to finish. The staff were incredibly warm and attentive. The hotel's atmosphere felt both relaxing and luxurious.

Leisure Family

8/10

Excellent

01 Jan 2026

Stephen

Room was spacious with 2 queen beds and nice big bath.

Aircon was loud making for a tough nights sleep

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Aleisha

Beautiful resort that is well maintained with friendly and professional staff

Partner

8/10

Excellent

15 Dec 2025

Maddie

Room was a bit outdated, and no hot water which was a bummer, we had a villa. But the grounds are beautiful and the food was epic! Staff were also so beautiful friendly and accommodating.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

YACHAO

The room is relatively clean. Staff is friendly.

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Naef

Excellent service

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Verified traveler

Good brakfast with good variety.
Good location,

Leisure Partner

10/10

Exceptional

26 Nov 2025

David

Nice place

Partner

10/10

Exceptional

22 Nov 2025

steve

Spotless room, great facilities and the most wonderful staff. They looked after us like we were special guests. Couldnt recommend it enough x

Partner

10/10

Exceptional

16 Nov 2025

Vicki

The staff were professional and attentive - even the pool cleaners! The room was spacious, clean, nice outlook onto a little man made lagoon. Beautiful pool, easy beach access, good eating options.

Leisure Family

8/10

Excellent

14 Nov 2025

Tang

4 days stay at the Villa, tried to use the washing machine and dryer. Both were not cleaned and still left with previous guests’ clothes inside. The dryer with cracked door and dusty. Other than this, the stays were generally presence. Staff were friendly and helpful. Location wise rather isolated, nothing much around the hotel. Unless self drive, otherwise very inconvenience.

Leisure Family

2/10

Poor

05 Nov 2025

Jill

Room smelt of damp, mould on ceilings, everything was in poor condition / knocked about. For a high per night rate this was barely 3 stara

Partner

10/10

Exceptional

02 Nov 2025

Dinesh

It was wonderful. We stayed for my son's birthday. Manager arranged beautiful card, chocolates and bottle of wine. Made his birthday special.
Breakfast was amazing.
Staff very helpful and responsive.

Family

10/10

Exceptional

10 Oct 2025

Richard

Wonderful family holiday, meals were excellent, pool and facilities very relaxing.

6/10

Pleasant

08 Oct 2025

Alice

Great being right next to the beach and on the walking track by the beach. Lovely arrival gift, which was very much appreciated. Villa itself was nice. General area of the hotel was dated. Not really any restaurants in walking distance.

We left something in the room and contacted the hotel as soon as we arrived at the airport, but were unable to retrieve it, which was disappointing, as we know we left it there.

6/10

Pleasant

07 Oct 2025

Hronis

Needs a major upgrade - painting, carpets, all common areas and then the rooms - cracked tiles in bathrooms, towel rail half on wall, lifts not working on day 1 - very dated and disappointed compared to our experiences at Sheraton Port Douglas. Why would you drain lagoon areas during the busy school holiday period?

Leisure Family

10/10

Exceptional

07 Oct 2025

Neha

Thoroughly enjoyed our stay at the Sheraton Gold Coast

Leisure Family

4/10

Poor

06 Oct 2025

Katherine Jane Sarah

Hotel was at capacity, which was to be expected during the school holidays. However the hotel wasn’t prepared. Over 30 minutes to queue to secure a table for breakfast; room not made up until after 5pm each day; slow poolside service and the property is undergoing noisey renovations which weren’t communicated on billing or check in

Leisure Family

2/10

Poor

05 Oct 2025

Hanife

Rooms very very dirty!!! Pool was closed, we didnt eat, its very dirty again, I have photos to prove it, i even told the manager they decided to refund us back!!!!
The place is runned down!!! Short staffed!!!

Leisure Partner

8/10

Excellent

04 Oct 2025

vanessa

Hotel was being renovated

10/10

Exceptional

03 Oct 2025

Javier

Great stay - we’ll be back

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

Sandra

Beautiful family holiday location just across the beach gorgeous

Leisure Family

6/10

Pleasant

29 Sep 2025

Sandra

The Sheraton's entrance, foyer, main pool area and our room were nice. However, the buildings and water areas were very tired, under construction and in need of love and attention. Pool and restaurant staff were not friendly and we waited 50 minutes for our ordered breakfast on the last morning to arrive in Terrace's. Overall, our experience wasn't terrible but not the standard or experience I expected from The Sheraton, it was disappointing.The location of the hotel and service in Pearl's was the highlight.

Leisure Family

10/10

Exceptional

21 Sep 2025

Stephen

With a view of the sunrise over the ocean this was a trip to remember.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Prarthana

Excellent experience

4/10

Poor

16 Sep 2025

Anthony

Room was average, staff cleaned when we were not there ( removed our bottles and travel freezer bag we were using to store them). Area around hotel is being demolished so no store. Extended pool had dead bird and slime throughout. Level one fire door did not lock or close. It's like Versace's gone now the imperial so let's not take care of the outside...at all. Elevator would go down but not return so stairs were your friend. Poor upkeep outside you room. Will not recommend or stay there again.

Leisure Partner

6/10

Pleasant

11 Sep 2025

Dominika

The layout of the resort is really beautiful, the property is however starting to show its age.

Broken concrete, rusty screws, damages around the pool, the whole exterior needs a paint.

The room itself was quite lovely, however, fell short on cleanliness - dusty around the bedside table, bed, mirrors.

Chipped tiling in bathroom

Rust around curtains

Beds were hard and uncomfortable, pillows to thin.

The shower gel for the last 2 days of our stay was not refilled and dirty glasses left on the bar not cleaned during house keeping

The biggest inconvenience was the event that was on during our stay when the pool bar and area were not available - the event had their own catering so it was extremely disappointing that we had to walk from the pool area up to the bar to get drinks.

We've stayed around the world at some of the best hotels and I don't think this one deserves 5*

Leisure Family

10/10

Exceptional

08 Sep 2025

Tyne

Fresh towels everyday and wonderful se

4/10

Poor

08 Sep 2025

Lucita

Paid full price however the pool was under repairs and no mention of this during booking also the restaurant view was blocked with frosted glass due to construction.
Dated and overpriced Need to lift their game Sheraton has lost its appeal

10/10

Exceptional

20 Aug 2025

Justin

Beautiful and spacious room food was good and staff was kind

Leisure Partner

10/10

Exceptional

17 Aug 2025

Bashar

Very Nice

Business_and_leisure

2/10

Poor

28 Jul 2025

Trinh

Thehotel is a bit outdated and staff are not that friendly. They don't tell you much about dining options and prices.
She did tell us about the Happy Hour between 4-5pm but didn't say how much per drink. We just assumed that drnks are half price or at least at reduced prize.
We had a margaritas which doesn't taste anything like it and a glass of red wine. When we checked out, we were charged full price. I asked the manager and she said oh its already at a discounted price because normally it's $31 per drink. So that means $26 for the margaritas and $14 for the wine. She said she'll check and will charge accordingly. They sent us an email and still charge us $40 plus credit card fee of over $3. I looked on their website and they normally charge $26 for a margaritas.
Thats absolutely disgusting.
I wouldn't recommend this hotel at all.

Leisure Family

10/10

Exceptional

22 Jul 2025

Corinne

The service reflects on the very long wait for ordered drinks, in the bar especially but also at breakfast

Business_and_leisure Partner

8/10

Excellent

21 Jul 2025

Simonette

This is our second time we stayed here. 16 years apart.
This time, we got a 2 QB room and the bed is two steps away from the main door.
Stayed for 4 nights. We had 2 adult and 1 teenager, very stingy in supplying ear buds and lotions. 3 Ear bud pieces for 3 people for 4 nights. I even had to asked for more lotion cause 1 little tube is apparently enough for 3 people for 4 nights!
Windows needs cleaning. The facilities are beautifully set as usual. Parking on the streets are just as good and easy. Save yourself parking fee

Leisure Family

6/10

Pleasant

19 Jul 2025

Nima

The property (rooms) is old but in fair condition , the hotel restaurant is overpriced, and the overall value for money was not great, I think you can find a better hotel/resort at the same or lower price

Leisure Partner

8/10

Excellent

13 Jul 2025

Nicole

Overall the property was ok however the lunch at the pool bar was very poor. I ordered an Indonesian chicken salad which consisted of two tenderloins and half a cos lettuce with a bit of carrot. No dressing and not enough chicken for amount if lettuce. Very poor.
Shopping across the bridge is poor as most shops vacant .

10/10

Exceptional

07 Jul 2025

John

I liked the fruit and energy gels laid out on the morning of the race for the runners in the GC Marathon events. Much appreciated.

Leisure Family

10/10

Exceptional

04 Jul 2025

Rowena

Absolutely stunning property, the rooms were big and clean, the staff loved working there, everyone was happy, the food was drink, the resort it self was amazing! We even bumped into locals who were staying as guests who said it was the best resort on the Gold Coast!

Leisure Family

6/10

Pleasant

28 Jun 2025

Greg

Dated and needs updating

10/10

Exceptional

21 Jun 2025

Pauline

The staff very friendly especially in the restaurant.

10/10

Exceptional

15 Jun 2025

Cheryl

Amazing staff amazing food amazing service

Friends_and_family Family

6/10

Pleasant

10 Jun 2025

Peter

Rundown and in urgent need of renovation. Fridge frozen solud then leakinging onto carpet when temp

10/10

Exceptional

31 May 2025

WENDY

An overnight stay in town after celebrating with friends. Great access, lovely room, wonderful facilities

Partner

10/10

Exceptional

24 May 2025

Heath

Great place to relax. I stayed in a Villa and enjoyed the privacy and walk through the gardens to the facilities

Business Self

6/10

Pleasant

20 May 2025

Brett

Restaurant meal options very limited for a resort title.
Inconvenient at the time of stay as a lot of redevelopment was underway in the area & therefore options to eat elsewhere or have any entertainment options within walking distance were not available.
The rooms seemed quite dated & not well set out compared with my most recent stays at other venues.

Leisure Family

8/10

Excellent

14 May 2025

Verified traveler

Nice beach location and good vibes at the pool

We loved the location right on the beach and it was more quiet than in Surfer's Paradise. The pool is big and it has a good vibe. We were staying over Easter and the waiting time for food was very long at times which we didn't understand. Overall, the staff was very friendly and we enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

10 May 2025

Michael

Great staff and friendly service

10/10

Exceptional

05 May 2025

Martin

Beautiful resort, fantastic stay as usual beautiful seafood and breakfast buffets. Staff were very pleasant.

Leisure