Broadwater Keys

Australia , Gold Coast - QLD
LABRADOR, 125 Frank Street Gold Coast Highway
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100 reviews shown

6/10

Pleasant

05 May 2026

Paula

Property on main road,very noisy,earplugs supplied!!
Parking was very tight
Stair way very narrow
Room very basic and not very clean
Powerpoints coming away from wall
Tv antenna not working but portable one supplied just have to find right angle for reception
Asked for a $bond,never had to pay that ever
Won’t be returning

Partner

10/10

Exceptional

22 Apr 2026

Ilse

Very clean, friendly staff, quiet, easy parking

Self

2/10

Poor

17 Apr 2026

Nigel

Place on the 2nd floor should be stripped & rebuilt. It’s not a motel room, falling apart

Self

6/10

Pleasant

19 Mar 2026

Albert

It’s okay

6/10

Pleasant

09 Mar 2026

Gary

Convenient location

Self

8/10

Excellent

23 Feb 2026

Anita

Older place but clean room, great pool and friendly staff

10/10

Exceptional

20 Feb 2026

Andrew

Great staff....room fine and great value

Self

8/10

Excellent

21 Jan 2026

Nicole

Free undercover parking

Leisure Family_with_children

8/10

Excellent

09 Jan 2026

Mal

Room was very clean and was very handy .

2/10

Poor

06 Jan 2026

John

No member of staff to check me in. Just a mate doing a favour who stated… ‘He wasn’t being paid and didn’t care if we stayed. You people with money come expecting it to be 4* or 5*, it the bottom of the barrel, the pits go and stay at…’ At this point I hadn’t even got through the door, the guy was aggressive and hostile, I had only told him my name and that I had booked. After listening to home rant I said again I’ve booked that I had just flown from the UK and needed a room to sleep in. I wasn’t worried about its stars and I’m not a person with a lot of money trying to find something for nothing as implied.

He then looked at the booking and realised he’d given a walk-in my room believing them to be my booking. He said he had one more room. By now 25 minutes had gone by and I was struggling to stand. I have multiple sclerosis. The guy had now calmed down and was engaging with me but now everything was about religion and him. By the time I got back to my car 4 minutes had pasted.

I took my wife up three flights of stairs, we are both disabled and had booked a ground floor room. When we entered the room we found live cockroaches in the bathroom and dead squashed cockroaches throughout the small room. After pulling back the sheets and exposing the mattress we found evidence of bedbugs. We locked the keys in the room and left the accommodation. It was not sanitary to stay there.

Leisure Partner

2/10

Poor

10 Dec 2025

Luis

Sadly two 👎👎

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Donald

Looking a bit tried leaking tap

Partner

6/10

Pleasant

29 Nov 2025

Maria

Was it impressed, lots of improvements for a hotel .

Business_and_leisure Self

10/10

Exceptional

23 Nov 2025

Jason

Good value, room clean, lots of room outside, BBQ area, large swimming pool, restaurants and pub close by

Business_and_leisure Self

4/10

Poor

19 Nov 2025

David

Unprofessional staffing

Leisure Family

4/10

Poor

02 Nov 2025

Jeff

Only stayed here due to an impromptu weekend away, but place could do with some work, obviously just get pelted by a storm, but room had flakey paint everywhere, hot water system needs work, family of 4 couldn't shower for dinner because the hot water runs out. Unfortunately probably won't be back anytime soon.

Leisure Family_with_children

4/10

Poor

09 Oct 2025

Anthony

The room smelt the sliding door to the balcony came off the TV kept on going off there was a sign in the room saying due to cyclone Alfred the tv may not work the cyclone was 2 years ago

They took a 200 dollar bond and as yet I haven’t received the bond back

Leisure Self

4/10

Poor

19 Sep 2025

JOHN

Still waiting for my security deposit to be returned to my card ...... wasnt anything mentioned on the initial booking for this requirement ... i have yet to see this deposit returned.

10/10

Exceptional

26 Jul 2025

Leisa

I used to live in the area, so everything was familiar and comfortable. The service was great, the staff were friendly and helpful. Hopefully I can book in again for my next trip to the Gold Coast as it definitely was value for money 👌

Leisure Self

6/10

Pleasant

08 Jul 2025

Merrin

The room was very clean and well supplied for an appartment stay.
Main issue - we had a room on the second floor - no lifts, so had to lug bags up four flights of stairs... but obviously we didn't research enough.
Other comments - rather run down but that is to be expected in a property of this age and price.
If cosmetices and stairs aren't a problem, I'd highly recommend this property.

Friends_and_family Family

4/10

Poor

04 Jul 2025

James

Staff were great, couch was filthy and stained. Cockroaches around the kitchen and floor. Bed was comfy and clean

Leisure Self

8/10

Excellent

03 Jul 2025

Julie

Good value property - clean & renovated
A tat noisy but that was the only negative

2/10

Poor

03 Jul 2025

Karen

Couldn’t manage 3 flights of stairs for a 70yr old, my husband cut his hand open on the way to our room.
No help or assistance from reception. 😡

Leisure Partner

10/10

Exceptional

25 Jun 2025

Marilyn

Parking was off street and asdigned. Some some distance from building. Spaces small and somewhat difficult. No lift

2/10

Poor

23 Jun 2025

John

What a disgusting hell hole. It was dark, dirty, noisy and so bad we couldn't stay there. Absolute disgrace. They shouldn't be listed on Wotif!

Leisure Partner

8/10

Excellent

18 Jun 2025

Owen

Handy to everthing

Leisure Friends

10/10

Exceptional

10 Jun 2025

Chris

It is practical, easy to locate and find parking, and affordable for families.

Leisure Friends

2/10

Poor

07 Jun 2025

HELEN

Rude staff. Would never recommend.

6/10

Pleasant

19 May 2025

sandra

A bit run down but price was good

Self

6/10

Pleasant

22 Feb 2025

Russell

Run down with poor security and noisy from the road but close to cafes and eateries

Business_and_leisure Self

10/10

Exceptional

19 Feb 2025

John

The staff were excellent making the check in/out a very smooth and quick process. They went out of their way to assist me. The facilities were well above the current rating. Room and amenities were very good, Pool an excellent way to start and finish a day. Carpark space big enough for our large vehicle. Will visit and stay here again in the future. I recommend that people looking at this place for accommodation go past all the negative reviews and decide for themselves, you will be pleasently surprised.

Business_and_leisure Family

10/10

Exceptional

18 Feb 2025

LAVINIA

Very clean, very friendly and polite. Terrific stay.

Business Family

4/10

Poor

18 Feb 2025

Scott

Extremely loud position. Room was 10meters off a set of lights on a highway. Flet I was trying to sleep on a race track all hours of the night. I wondered why there was ear plugs on the room directory folder, I figured out why around 3am when I couldn’t sleep because of the thin glass and constant reving of cars.

8/10

Excellent

09 Feb 2025

Lana

If looking for the Ritz then no but there rooms are always clean, basic needs for a night or 2 and communication is always perfect

6/10

Pleasant

06 Feb 2025

Elizabeth

Was clean but parking was difficult and when we came back from being out our allocated space was taken by someone else

Partner

8/10

Excellent

19 Jan 2025

Phil

The property is in an okay location.

Self

4/10

Poor

18 Jan 2025

Robert

Rooms are very poorly maintained, we had several issues- tap spraying water everywhere, toaster broken, front security door broken and unable to be locked, glass doors bent meaning they could admit insects, wardrobe doors not able to be moved.

Staff rectified some of these issues but in general the room was in very poor condition, and did not smell nice. It also was insufficiently clean.

Cooking utensils such as saucepans were in poor condition - flaking with unsafe to use Teflon.

Positives- a full size fridge, comfortable beds, commercially cleaned linen.

Leisure Family

6/10

Pleasant

14 Jan 2025

Mandi

It was very basic but served my needs fine, wouldn’t stay more than a few days at a time but would stay again
Bed was comfy but not made properly
Grounds were lovely
Rooms could do with a little maintenance
But over all a pleasant stay (once found car park and room as directions not clear by receptionist)

8/10

Excellent

02 Jan 2025

Debra

Great upgrades since i last stayed 10 years ago, pool are still excellent condition, only part that was a bummer was the portable induction stove disnt work.
The noise from the traffic was a littlw annoying, but that cant be helped as it was a friday night, holiday period in GC.
Otherwise, overall, excellent

Leisure Family

10/10

Exceptional

26 Dec 2024

Ross

All was great for the one night stay, only thing didnt have a tea towel for wiping up the dishes, i had my own anyway.

Leisure Self

8/10

Excellent

25 Dec 2024

Matt

Very friendly staff

Business

6/10

Pleasant

25 Dec 2024

Mr Bernd

Ok for a short stay.

Quite an old property. The bedside lamps did not work.

Self

10/10

Exceptional

08 Dec 2024

Jacqui

Very friendly check-in the place is an older motel but was very clean

Leisure Family_with_children

6/10

Pleasant

06 Dec 2024

Luke

Very noisy area, traffic at all hours.
Seriously NEED something to help reduce the noise penetrating the rooms.
Property in dire need of maintenance.

Leisure Family

6/10

Pleasant

03 Dec 2024

Robert

We booked on very short notice so was happy to have a place to put our heads down for the night.

Basic unit but the bed and facilities were clean, and for the price - what would you expect??

They supplied ear plugs as they know it is noisy - obviously on a main road in Gold Coast - we expected it to be noisy.

Handy to all sorts of things and just a short walk to an amazing variety of foods.

When we left, I saw a family with 3 Children all enjoying the pool - I reckon they would have been happy as to find a place so handy to so much and affordable for that size of family group.

Business_and_leisure Partner

8/10

Excellent

30 Nov 2024

Derick

good value

4/10

Poor

29 Nov 2024

Sandra

Very old in dire need of an update

Leisure Partner

6/10

Pleasant

26 Nov 2024

warren

Handy to eating out restaurants just a walk to the beach

10/10

Exceptional

23 Nov 2024

Gary

Was an older motel however was very clean and comfortable. Would stay there again.
Close to the water and heaps of nice cafes.

Business_and_leisure Self

4/10

Poor

09 Nov 2024

Bernadette

Convenient location but noisy needs deep clean, better window coverings, fan in bedroom, fan in bathroom, repair to many small defects

Leisure Self

10/10

Exceptional

04 Nov 2024

Diana

Really nice an quiet comfy bed.

Leisure

8/10

Excellent

03 Nov 2024

Hendrikus

Was there for 7 nights - no complaints. Good value for money

Leisure Self

8/10

Excellent

27 Oct 2024

Garry

After booking, I read some negative reviews, so arrived with a somewhat negative attitude. I found that the room was clean and did not smell at all. Very pleased. Another reviewer said that the deposit was slow being returned. Mine arrived in my bank the next day. The room and bedding was clean but the architecture needed renewal with attention to detail. Work done was sub standard which lowered the presentation considerably. The chairs were old and we needed to put a cushion on them to sit comfortably at all. The kitchen was basic and needs some attention. The location and access to shops on the sea front was excellent. Lots of walks and things to see. Close to Gold Coast Village with public transport available. In conclusion, If you want a place to stay without these rustic features, pay a lot more and you will get it elsewhere. Would I stay there again, YES.

Leisure Partner

10/10

Exceptional

21 Oct 2024

David

An older building with a bit of wear and tear. However priced accordingly. Conveniently located with easy access. Not the flashiest of hotels, but it was comfortable and has all the basics you need. I would stay here again.

Leisure Self

4/10

Poor

21 Oct 2024

Rachael

The parking spaces are to narrow and you can’t get into the parking area properly or out of your car without hitting your car or someone else’s. So the best option is to park on the street if you can find a spot. Our room had patches all over the walls and the bathroom door was coming apart at the bottom.There was an unpleasant smell in the room when we entered, so we had to open everything up.

Business Family

4/10

Poor

20 Oct 2024

Khusro

Very outdated
Cockroaches in cupboards

Business Family_with_children

8/10

Excellent

16 Oct 2024

Andrew

Old hotel but nice

Leisure Family

6/10

Pleasant

15 Oct 2024

Stuart

The place isn't anything special. I needed a room for the night and I didn't want to spend a fortune. The place for the price and the staff were nice

Business

8/10

Excellent

07 Oct 2024

Gina

For what I paid for one night, it was good value. The motel is decades old, but has been renovated and the room was comfortable, clean and we had a good night's sleep. It's on a main road, so a bit noisy but okay after 10 pm. The pool and grounds were perfect. It's very well taken care of. We were asked for $100 deposit which they charged me for immediately. TV, bed, fridge, kitchen stuff were all new. We ate out but could have coked a meal there if we wanted to. Nice big sliding door for breeze, fan and AC. We would stay again.

Business Family

10/10

Exceptional

22 Sep 2024

Kylista S

Staff are fabulous

4/10

Poor

19 Sep 2024

Jayden

The lady in the office was very nice and accommodating. Unfortunately the room did not impress me the same. Understandably this place is a cheaper option. The room had some imperfections in need of repair

Business Self

10/10

Exceptional

17 Sep 2024

Jess

I couldn’t find a single thing to fault about my stay Broadwater Keys, and I’m very hard to please! The price was extremely reasonable, the front desk lady was so lovely and kind, the pool area was clean and well maintained. I really appreciated the signs in the room explaining things to us.

The bed was comfy and the pillows were perfect. The apartments were easy to access and the parking was easy and FREE.

I’ll definitely stay again in future!

Business_and_leisure Partner

10/10

Exceptional

17 Sep 2024

Kylista S

Staff are the best

8/10

Excellent

10 Sep 2024

Lily-Belle

Loved the pool. The construction noises in the morning weren't great. Bathroom door also didn't close.

Leisure Friends

8/10

Excellent

27 Aug 2024

Karl

Pretty clean, comfortable and convenient. Reasonably priced. Would have preferred vehicle to be closer to the accommodation.

Leisure

2/10

Poor

21 Aug 2024

Linda

The accommodation was very poor. Apartment had no smokes alarms, no air con working, no exhaust in bathroom, poorly structured with basic repairs, badly stained mattress, badly stained cooktop, drawer and wardrobe did not fit correctly. Lamp shades looked like someone had stabbed them with slits in them, locking devices were not up to standard. I would not be recommending these apartments and suggest a health inspector review its condition.

10/10

Exceptional

21 Aug 2024

Sheryl

Was second stay and found it just as good as first time.

Partner

2/10

Poor

13 Aug 2024

Verified traveler

Not happy with stay

Had an issue with a person staying near our room playing loud music until 2.45am. No after hours number or manager available. A lot of visitors during late night and early morning.

Partner

8/10

Excellent

09 Aug 2024

rod

very nice owners

Leisure Partner

8/10

Excellent

08 Aug 2024

John

Very pleased. Value for money and great walks in the area.

Leisure Family

2/10

Poor

08 Aug 2024

Jacqueline

The door handle into my room was attached with Gaffa tape. No proper locks on doors, just standard push button as you close. Stunk of cigarettes and ashtrays on outdoor table were unemptied. I would not suggest anyone ever stay there

Business_and_leisure Family

6/10

Pleasant

07 Aug 2024

Bob

It was clean and overall good except it was very, very noisy - the traffic noise coming from both the front of the unit and the back - double glazed windows probably would reduce a lot of that. Plus the shower ran out of hot water very quickly so you couldn't have a decent shower, and that was inconvenient and a big nuisance! I hardly used the hot water in general, and so expected to have a good shower. I'd recommend fitting an efficient shower head that reduces the volume of water, but sprays over a larger area, otherwise your geyser is far too small.

Business_and_leisure Self

8/10

Excellent

05 Aug 2024

Sarah

Staff are always friendly & helpful

Business_and_leisure Partner

10/10

Exceptional

24 Jul 2024

Gloria

Was a little small then what I expected

Leisure Partner

2/10

Poor

24 Jul 2024

Robert

The place was older and not kept up, did not have elevators or any units that was on or close to ground floor. When we wanted to cancel and get a refund, they had given us the run around and the head manager didn’t even want to come out to discuss anything with us, but sent the sacrificial lamb to deal with us.I don’t recommended this place to anyone, until the place is updated and the pictures were deceptive, make the place look better than the facility actually is. Thank God, for a few dollars more, we were able to secure a beautiful apartment in Broadbeach, with a wonderful owner on premises.

6/10

Pleasant

13 Jul 2024

Mandy

The room was quite nice, the only problem was the noise of the traffic. I didnt realise it was on the main road into gold coast. Hoons rill all ours of the morning

Leisure Family

6/10

Pleasant

12 Jul 2024

David

It was not as it appeared in the advertising. I would rate it at two and a half stars at best.

Leisure Partner

4/10

Poor

10 Jul 2024

Sean

This hotel is right on the Gold Coast Highway and the noise is terrible. Couldn't sleep.

8/10

Excellent

17 Jun 2024

Megan

Had no hassles friendly staff

Leisure Partner

4/10

Poor

13 Jun 2024

Richard

Not much to like . The Unit was very small and lacked basic kitchen utensils and there were no , towel rails in bathroom. There were no doors to bedroom so was very noisy as near main road. Bathroom safety screen was missing.

Partner

4/10

Poor

08 Jun 2024

Barry

Thrashed angry plumbing bare concrete in places dirty mouldy tiles you don’t want to walk on won’t be back

8/10

Excellent

08 Jun 2024

Glennys

Staff member was cheerful & helpful, not enough car parks, unit was very clean, some laminate peel but ok, bed & sheets were very clean & comfy. however didn't like how the hot water ran out after 3 minutes and had to finish washing hair 20 minutes later when it was hot again? also very noisy traffic as is on a main street corner block. I would not book this again.

Leisure Partner

8/10

Excellent

04 Jun 2024

Joseph

Only down side was the traffic noise

6/10

Pleasant

02 Jun 2024

Phillipa

What I'd expect for 3 star rating but I desperately needed somewhere safe for an unexpected overnighter on a Saturday near Coomera.
Shabby but the bed was top quality and the kitchenette well-equipped and clean.
Over-priced.

Leisure Self

6/10

Pleasant

20 May 2024

Andrew

Good budget accommodation.

Business_and_leisure Partner

10/10

Exceptional

17 May 2024

Megan

Sandcastles is a great place to stay, its clean, quiet and family friendly. The staff are so friendly and accommodating

Leisure Family_with_children

6/10

Pleasant

05 May 2024

Cassie

Great cheap option to walk to Harley Park/beach

Leisure Family_with_children

8/10

Excellent

11 Apr 2024

kevin

Staff very friendly and helpful

Leisure Friends

4/10

Poor

17 Mar 2024

Lee

Absolutely needs repair bathroom in very bad state everything needs repair exposed power points near bed curtains and floors dirty shower curtain hanging by 2 rings everything needs a good scrub !!!! And lots of repairs !!!

Business_and_leisure Family_with_children

4/10

Poor

15 Mar 2024

Paul

Fly screen door broken so hard to close, very noisy. Otherwise ok

8/10

Excellent

11 Mar 2024

Sarah

Staff are really great & the beds are AMAZING!!

Business_and_leisure Self

2/10

Poor

02 Mar 2024

Justin

Nothing like the photos. The room was dirty, mouldy and damaged. Absolutely not worth the price paid. I am glad we only stayed one night.

Leisure Family_with_children

8/10

Excellent

23 Feb 2024

Scott

The manager was happy to assist us after hours and show us where the carpark. Plenty of eateries in walking distance on the waterfront.

Leisure Partner

2/10

Poor

13 Feb 2024

Leonie

Property was badly maintained and on main road.very noisy. Room was bad and was too light in bedroom and the noise from the road was bad. Would not recommend!

Leisure Partner

6/10

Pleasant

24 Jan 2024

Devi

I liked the apartment with all the home perks, large fridge, iron, hotplate microwave oven and air conditioner. It was conveniently located to the hospital which is where I needed to be. The room was a bit grubby, hot and very noisy because it was so close to a busy road.

2/10

Poor

15 Jan 2024

Cathy

I didn’t like anything about this property. Screen door wouldn’t close without slamming it and the wooden door was extremely hard to open
- got stuck closed. Shower screen broken into three seperate pieces and impossible to close. Springs sticking out of the sides of the mattress. Overall the room was very grubby. The people in surrounding rooms were arguing violently out the front of our room. They were banging on a neighbour’s door trying to get in. We were absolutely terrified. Obviously the room was cheap but it shouldn’t have been available to hire out at all.

Business Family

2/10

Poor

11 Jan 2024

Senda

I cannot believe people can double their prices over Xmas period it was very basic accommodation for luxury prices. We were there as there was a death in the family and i felt ripped off.

Family

8/10

Excellent

09 Jan 2024

Verified traveler

Good .anagers and the rooms were very nice and clean and comfortable. The bathroom toilet was a small space but over all, very good. Great communication with the managers as well.

Friends_and_family Family

2/10

Poor

04 Jan 2024

Jeremy

The pool was not allowed to be used as it was dirty. There was a pair of boxers left in front of room so wasnt cleaned properly had a broken curtain. Was not enough beds for what i requsted. Worse place i have stayed

6/10

Pleasant

01 Jan 2024

Trevor

When we first walked in we noticed the floors were dirty. Also lots of 'bits' on the floor not vacuumed. We also thought the bathroom was not easy to use very tiny and not much room to move. Being on the main road it was very noisy. The beds however were very comfortable.

Leisure Partner