Holiday Inn London Wembley

United Kingdom , London
LONDON, Empire Way Wembley- Middlesex
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100 reviews shown

6/10

Pleasant

27 Feb 2020

Verified traveler

Hotel is overpriced for what it offers, food offered isn't great. Stay out of convenience rather than wanting to

Business Self

8/10

Excellent

22 Feb 2020

Pat

Hotel location is perfect and a few yards from the tube station, amenities were good and it is clean. Quite satisfied with the stay.

Only negative however is that parking on site is quite expensive - £20 per day

Leisure Family_with_children

10/10

Exceptional

20 Feb 2020

Corrina

Happy Holiday Inn Express

My stay at this hotel was amazing . I came to London with my two children.
The rooms are nice clean and spacious.
The breakfast had somthing for all of us.
It was wet and cold out side but very warm and cosy in the hotel and the rooms.
The reception staff are so very helpful.
The location for sightseeing was amazing . The tube st is directly across the road. I am definitely hoping to return to the Holiday Inn Express in the summer .

Friends_and_family Family

10/10

Exceptional

11 Feb 2020

John

Decent location as next door to Collier’s wood station. Room clean no problem with my stay

Business

8/10

Excellent

10 Feb 2020

Verified traveler

Cold Bathroom

Decent hotel in good location but no heating in bathroom so pretty cold in January.

Friends_and_family Family

10/10

Exceptional

23 Jan 2020

Athol

Great visit, friendly helpful staff and included breakfast was a plus!

Partner

6/10

Pleasant

23 Jan 2020

Verified traveler

Not happy with free or reasonable parking not provided. £20 is too much per night.
Not happy with £50 holding deposit for 24 hrs except the rim charge.
Everything else is fine. Best thing is the underground next to it.

Business Self

10/10

Exceptional

09 Jan 2020

Verified traveler

Breakfast was great. Staff was extremely friendly.

Friends_and_family Family

10/10

Exceptional

07 Jan 2020

Dennis Wah-Cheong

Needs improvement in Security

Have been staying at this hotel many many times for the past 7 years. However, our recent stay (Dec 19-21, 2019) was not very pleasant.
There was a homeless man slept in the hallway outside our room. The hallway smelt awful. I reported to the receptionist, and immediately they took action and confronted with the man outside the hotel. I hope they will make some positive changes and actions to ensure safety of the guests. Regular surveillance and patrol are necessary.

Friends_and_family Family

8/10

Excellent

21 Dec 2019

RAJESH KUMAR

i would recommend this hotel. close to colliers wood tube station and Sainsbury super market just a stone throw. Restaurant just across the road. Breakfast was fantastic.

Friends_and_family Friends

6/10

Pleasant

19 Dec 2019

Ramiz

Awkward

We got to hotel around 8:00, wanted to check in, ofcourse it was not possible. Guy at the counter said there will be vacancies around 11:00, But it was not around 12:00 either. we came back 8:00 pm and the room was a double bed (wrong),but this time a friendly girl gave us the correct room. Over all it was a very awkward room no closet the TV was about to fall off the wall, night stand had one side almost broken. Very crowded during free breakfast. They do not have cheese for breakfast! bring your own! coffee is OK bread OK but it did not toast well, you have to run it twice. no Gym, no microwave no fridge no water.

Friends_and_family Family

10/10

Exceptional

08 Dec 2019

Hayden

Good modern hotel Will use again

Friends_and_family Friends

2/10

Poor

23 Nov 2019

Lau

poor experience at Wimbleton ,Holiday Inn Express

Room is too small

Facilities are getting old.

Need renovation

Friends_and_family Family

8/10

Excellent

21 Oct 2019

Verified traveler

We like the location. The tube station just across the street and easy to shopping food and others

Leisure Partner

6/10

Pleasant

07 Oct 2019

James

ght the quality was lacking. The location was perfect for me for where i was lokking for, but i have stayrd in a hilton with top quality service for the same price. This was poor in comparison. Quite a shody room. Just didnt have much star quality at all.

Partner

10/10

Exceptional

21 Sep 2019

Verified traveler

This property is in a great location , close to the underground station and food outlets however The only issues were the parking fee over and above the accommodation fee is expensive and not always guaranteed. Our room was very hot and the air con would not adjust below 19”c but overall it is was a great experience and we will definitely be back :)

Leisure Friends

10/10

Exceptional

17 Sep 2019

Verified traveler

It’s a great location to stay with plenty of restaurants around.

Leisure Partner

8/10

Excellent

05 Aug 2019

Wendy

No frills but good

Comfy bed, clean rooms

Friends_and_family Family

2/10

Poor

30 Jul 2019

Verified traveler

Whole first floor landing smelt damp carpet bubbled off floor. black mold in showers cubical narrow gap between two wall in family room with broken shower head brown grime between tiles on wall in bathroom breakfast bacon and sausages both complete inedible bed very uncomfortable different size base and mattress no sleep for 2 night stay.

Friends_and_family Family_with_children

10/10

Exceptional

24 Jul 2019

Shaun

Great stay.

European sized rooms that did the trick. Tasty breakfast loved the coffee machines. Bar in hotel convient location.

Family

10/10

Exceptional

21 Jul 2019

Sam

I like their breakfast and convenience of location

Friends_and_family Family

8/10

Excellent

20 Jul 2019

Emma

Great short break

Handy for Wimbledon & not overpriced! Just accross the road from Colliers Wood Station

Partner

8/10

Excellent

20 Jul 2019

Verified traveler

Location to tube station - only 2 minutes away. Very convenient. Local shops nearby.

Leisure Partner

10/10

Exceptional

19 Jul 2019

James

Room key needed for electricity in room.

Everything was great, however, a microwave or mini fridge would have made this stay perfect 👌
They only gave us one room key which unfortunately was needed to activate the power in the room, so it was rather inconvenient on that regard.

Family

4/10

Poor

16 Jul 2019

Verified traveler

As i stayed in a room where the window was not shutting properly and there was an open pub next door so was really noisy... the room was dingy and tiny of what i did not expect to be.... breakfast has very limited choices and its the same everyday.
This was my second stay just due to the vicinity from my place of business and experience was pretty the same both times.

Business_and_leisure Family

8/10

Excellent

11 Jul 2019

Verified traveler

Too may steps up to reception when carrying suitcases

Leisure Partner

10/10

Exceptional

09 Jul 2019

Adam

Great for Wimbledon tennis.

Really nice hotel, ideal for Wimbledon tennis. Tube station right across the road. The staff were all very helpful and our room was nice and modern.

Friends

8/10

Excellent

08 Jul 2019

Verified traveler

The breakfast was lovely

Only downside was that the room was very warm and it would have been helpful to have a single sheet instead of the duvet

Leisure Friends

2/10

Poor

04 Jul 2019

Verified traveler

Disgustingly dirty and stained bed linen which hadn’t been changed. Do not try the food there too as it is very poor indeed.

Leisure Family_with_children

10/10

Exceptional

25 Jun 2019

AmyB

Loved the location close to the Underground. We stayed there before and after a trip to Paris and they recognized us and welcomed us back. We did get a brand new room our 2nd time, though, and would've loved a new room for the first 5 days of our stay! Price was good and breakfast was great.

Leisure Partner

8/10

Excellent

24 Jun 2019

Verified traveler

Very clean, helpful staff, rooms didn't have refrigerator, breakfast was good but could have been better

Friends_and_family Family

6/10

Pleasant

19 Jun 2019

Verified traveler

The rooms in the images are not as same and the hotel is old

Leisure Family_with_children

8/10

Excellent

18 Jun 2019

Verified traveler

Conveniently located close to St Georges Hospital so it made visiting easy.

Friends_and_family Family

6/10

Pleasant

10 Jun 2019

Verified traveler

There is no 24 hr check in as mentioned in expedia

Business Self

8/10

Excellent

24 May 2019

Verified traveler

The staff and service are good. The air condition did not work well for could not control which is too cool.

Leisure Family

10/10

Exceptional

13 May 2019

Verified traveler

It was a great location for where we wanted, breakfast was good and so was the room.

Friends_and_family Partner

8/10

Excellent

09 May 2019

Julian

Eveerything very good except for the quality of coffee at breakfast.

Partner

10/10

Exceptional

10 Apr 2019

Verified traveler

Breakfast was really good - staff were friendly. Didn't like that there was no guarantee for parking car

Leisure Partner

10/10

Exceptional

18 Mar 2019

Rae

rugby do

fab

2/10

Poor

27 Feb 2019

Jamie

Parking costs too much

Was a nice stay apart from the £20 per night to park a vheical

8/10

Excellent

22 Feb 2019

Verified traveler

OK location
Breakfast hot food ran out
No bread for toast

Business Self

10/10

Exceptional

12 Feb 2019

Joseph

Visit

great stay

2/10

Poor

10 Feb 2019

Verified traveler

Nowhere does it state that on top of paying for the night, you are also obliged to give a £50.00 security deposit to the hotel directly on arrival? After telling several managers at the hotel I didn’t have the same card it was booked with on me (an absolutely ridiculous rule) they eventually wavered the fee stating ‘I trust you on this occasion’

I am disgusted in the way I’ve been treated at this hotel, essentially like a criminal for not having the right card on me to give them a fee that is not stated anywhere on their website. Rude staff,ridiculous rule, mediocre hotel.

I’d like a full refund of my stay

Business Self

6/10

Pleasant

06 Feb 2019

Eifion

Parking was expensive

8/10

Excellent

26 Jan 2019

Daniel

Get an ironing board on arrival!

No ironing board in the room and reception wouldn’t ring to room. So in the morning had to put on day before shirt and suit to go downstairs to collect. Not great really but apart from that everything was how you’d expect. Clean, friendly, comfortable

10/10

Exceptional

16 Jan 2019

Verified traveler

Very convenient location. Excellent and helpful staff.

10/10

Exceptional

16 Jan 2019

Jordon

Car parking.

Car park only concern as it’s 20 pound per night.

8/10

Excellent

06 Dec 2018

Michael

Staff quite pleasant and helpful.
Situation is good with tube station almost opposite hotel.
Disappointed with cost of car park and limit to time we could use this.

Family

6/10

Pleasant

03 Dec 2018

Verified traveler

Rude Receptionist was disappointed

Normally stayed and everything’s been okay this time a had to phone reception as the tea wasn’t restocked when room was cleaned so I phoned reception to be greeted with “it’s downstairs” very abruptly, very disappointed breakfast also wasn’t as good as it normally had been but rooms where very clean and tidy just a shame about that reception call very rude

Family

6/10

Pleasant

02 Nov 2018

Bobby

Express is what it is called and that is what you get. It is all very basic hotel service. Nothing in the room. Small rooms. Simple amenities. Designed for that one night stop when visiting Wimbledon. But clean and friendly.

8/10

Excellent

22 Oct 2018

Shajie

Good hotel to stay in. Quiet, but if you share a room as a family (2 adults and 1 child), the room becomes cramped. Staff is friendly but some of the breakfast staff look not motivated and especially one was arguing several times with colleagues in front of customers which is not very prefessional. However, would stay there again.

8/10

Excellent

24 Sep 2018

Timothy

Satisfied Customer

Stayed on a Sunday night which provided great value for a hotel that was clean, very comfortable and provided a free breakfast. Right opposite the tube for central London!

Partner

10/10

Exceptional

22 Sep 2018

MICHAEL

A lovely stay

Hotel was close to the underground, so was easy to get in to the city, took about 30-40 minutes to get to Euston station. Local co op and cost cutter stores and there was a retail park which had quite alot food outlets on under 5 minute walk. We stayed for 2 nights, room was comfy and clean couldn’t fault anything in the room, think we were in the extended part which seemed new inside. We had breakfast on both days hot option of bacon, sausage, scrambled eggs and beans, and then fruit and bread/toast and muffins and then juices and hot drinks. There wasn’t alot of tables for breakfast for the amount of people at the time but maybe we went at a busier time. The hot drinks were £2 at night so didnt bother with one. Check in was simple and easy, wasn’t that told much maybe she assumed we had stayed there before which we hadn’t. We had a nice stay and would recommend and stay here again.

Partner

4/10

Poor

30 Aug 2018

Verified traveler

Systems failures impacting on entire stay

Systems failures during entire stay which meant you could not get back into your room without staff to assist and this was impossible with two reception staff, one of whom was new and in training, and visiting groups of guests etc. Also lifts confusing when needing to access car park or lobby as only some serve this area and not labelled clearly. Info in rooms states all day dining but told by desk staff from 6 pm only. Rooms very clean and amenities in rooms good.
Overall disappointed given Holiday Inn chain.

Family

8/10

Excellent

13 Aug 2018

Verified traveler

Great central Hammersmith hotel

Comfortable nice bathroom. Bed was too short for a 6'2\" chap. Enjoyed the stay.

8/10

Excellent

10 Aug 2018

Dayna

Not what we booked but Mikaela saved the day!

The staff at this hotel saved this from being a terrible review. We booked a room with 2 double beds and as it turned out there's no such thing! The best they could do was a family room with a double bed and a pull out. This was not the hotel's fault it was the site's fault and the problem has since been fixed. However, this made for a very uncomfortable stay for my grandmother, my husband and myself. Also, we were not told that the parking wasn't included ... after everything else we'd had to deal with the manager (not Mikaela) handled this situation very poorly and we were required to pay this surprise fee in full.

Family

6/10

Pleasant

06 Aug 2018

Anne

Hotel basic and room smelt of smoke! Very small for family room but staff were lovely and breakfast nice

Family

2/10

Poor

30 Jul 2018

Gary

Not in Wimbledon!!

This hotel is advertised as South Wimbledon, IT IS NOT!
After spending an hour & half touring Wimbledon , asking lots of locals where is the Wimbledon Holiday Inn , no luck, because it doesn't exist. It is in fact in Colliers Wood, 3 miles away. We were going to watch the London Ride bicycle marathon passing through Wimbledon High Street and not looking to travel 3 miles from our hotel. But we had to. The 200 High Street, London SW19 shown on the booking confirmation actually refers to Colliers Wood High Street, VERY CRAFTY Expedia with that misinformation. £169.00 for 1 night to walk 6 miles to and from our desired location.
Never again, NEVER.

8/10

Excellent

27 Jul 2018

Verified traveler

Close enough to St.Georges Hospital

Stayed several times because of it's location. Hospital, pleasant Park and lots of food and drink options.

8/10

Excellent

23 Jul 2018

Neil

Busines Hotel

Acceptable business hotel if you must be in this part of town.

10/10

Exceptional

20 Jul 2018

Verified traveler

Handy for access to wimblefon tennis. Air conditioned room in a quiet corner of the new anexe

4/10

Poor

12 Jul 2018

Verified traveler

Hotel tired and needs spruce up. Food poor and very limited menu

8/10

Excellent

07 Jul 2018

Meryl

Clean, friendly staff. Night staff very helpful

8/10

Excellent

01 Jul 2018

Annamiekr

Convenient location. Clean and comfortable. Rooms are small but have all you need. Free breakfast is a definite plus. Wi-Fi good too.

6/10

Pleasant

29 Jun 2018

stuart

usually good but disappointed this time

welcomed as usual and surroundings good.

very hot weather and the air conditioning not working
told reception who apologized but nothing else

one of the mugs in the room was dirty

shower rail in 115 was loose

not offered courtesy drink in fact receptionist could not wait for me to settle for drinks

i now have sore throat infection as i had to have window open all night due to air condition failure.

hardly slept therefore due to traffic noise which i would not have heard if i had window closed

10/10

Exceptional

26 Jun 2018

Sital

Brilliant service

Awesome stay

Partner

8/10

Excellent

17 Jun 2018

Kerri

Comfy hotel great for traveling

Hotel was very comfortable, standard room at reasonable rate which included awesome buffet breakfast. Great location right next door to old English pub with great food, park directly behind to walk off all that food and drink, tube directly across road for easy transport and Co-op also over road for handy shopping

10/10

Exceptional

14 Jun 2018

stuart

excellent stay, with very friendly and helpful staff.

site is close to underground station and easy reach for central london

will definitely stay again

8/10

Excellent

10 Jun 2018

Verified traveler

Enjoyable experience given the orice. Breakfast was excellent with a great choice. Iron was not great. Very cheap. Bed was too soft. Overall conditions was very good.

8/10

Excellent

04 Jun 2018

Laura

Fine for a night or 2

It's a budget hotel that will do for a short stay! The staff are polite, rooms are functional, free breakfast is a selling point and actually quite good! Colliers wood underground is right opposite which is very handy, the pub is lovely next to the hotel and area is quite vibrant. The only bizarre thing at the hotel...pillars down the hallways leaving not much space to negotiate the walkway. Watch this if you've been to the pub!

Friends

6/10

Pleasant

28 May 2018

Verified traveler

Good location for what we needed but AC didn’t work and the bed was very soft and dipped in the middle

8/10

Excellent

27 May 2018

Ian

Good location and facilities

Partner

6/10

Pleasant

21 May 2018

Verified traveler

Not so amazing...

I bioked two double beds, instead the room was with two single beds. The parking is not included and it's £20 per night.

Family

10/10

Exceptional

27 Apr 2018

celia

Nice surprise!

I was very surprised with the Hotel and the location, easy access to most of the trains and close to attractions, nice neighborhood. The staff is very nice and polite, the room clean and new. I recommended to stay there.

10/10

Exceptional

18 Apr 2018

Paul

Good Choice!

Centrally located next to the Tube. Competent staff. Very nice breakfast offering.

10/10

Exceptional

16 Apr 2018

Verified traveler

Lovely hotel

Very nice people highly recommend staff are amazing

8/10

Excellent

22 Mar 2018

Verified traveler

Good Budget hotel. Very convenient for commuting to central London

8/10

Excellent

20 Mar 2018

Rosie

Convenient distance from St George's

We needed to stay as we had to go to St George's Hospital. We found the walk between the hospital and hotel took around 15 minutes. Some of the other guests could be quite noisy but this didn't impact our stay much. The service provided by staff was brilliant. We were able to relax in the hotel lounge between appointments and were offered refreshments by staff who were aware of the purpose of our visit. We were also able to order a (delicious) pizza at 11pm after a long day at the hospital. The breakfast was brilliant too. It made a very difficult trip a lot easier and I would definitely stay again!

10/10

Exceptional

19 Mar 2018

Matt

Great

Great clean hotel friendly staff

Family

4/10

Poor

12 Mar 2018

Disappointed

I had stayed there before and there was a problem with the heating that was resolved very quickly with a radiator being brought up, The room was a clean refurbished one, all was good.
This time the room was an old dirtier room with mould. The internet cuts off at a certain usage, one movie. I was disappointed as I had flown over to see my sick father who was in intensive care but stayed in the hotel when it was not visiting times. They never mention limited wifi anywhere, This has never been a problem before as I never really need to stay so close to the hospital. Reception was not very polite about it. The rooms are not that cheap but they still charge for cell phone calls in the same area.

6/10

Pleasant

03 Mar 2018

Anna

It was very unpleasant smell in the room but they have changed it to the new one.

8/10

Excellent

02 Mar 2018

teddyadv_sg

Good location, close proximity to underground tube

Pleasant stay. Would be nicer if there were more tv channels on movies.

10/10

Exceptional

25 Feb 2018

john

Close to tube station

Nice comfortable room very quite breakfast was very good . Would book again .

4/10

Poor

25 Feb 2018

Syed Mujtaba H

The shower was not working properly
Water was dripping very slowly and dust bins were not cleaned
When I told reception. About shower they sent maintaince , but was no good
They did not change my room
Stayed for 2 night
Very bad experience
Will not stay in this hotel again
I used to only stay in holiday inn
But this has made my experience bad and I would now look at other hotels

6/10

Pleasant

24 Feb 2018

Verified traveler

Noisy

If you book this hotel ask for a room with a park view. Rooms facing the main road are really noisy despite triple glazing. We moved thankfully. The beds are really soft, which we found uncomfortable. However, a generous and good breakfast.

Family

8/10

Excellent

21 Feb 2018

Value for money

Booked this Hotel last minute and was pleasantly surprised. It’s easy to find right outside Colliers Wood underground. Staff friendly and room dated but clean and comfortable. Even though on a main road noise level was minimal and it didn’t disturb us at all.
Would stay here again
Had a car park but we didn’t use it .

6/10

Pleasant

13 Feb 2018

Verified traveler

Good location

Was disturbed by construction work 3 mornings in a row with workers literally on my window until I went to the window closed curtains then they left!

8/10

Excellent

07 Feb 2018

Kevin

Safe clean and quiet

8/10

Excellent

04 Feb 2018

Patricia

Good location

I use this hotel a few times per year for work purposes - good location - tube station and buses just across the road. Clean well maintained. Pleasant staff most of the time. Can get a breakfast to go, which can be useful.

6/10

Pleasant

31 Jan 2018

Magdalena

Staff is friendly and rooms clean

The staff was really friendly.the room was clean. My issue was that this double bed are very small and the bathroom shower was not great I mean the drainage. I took the shower for few minutes, less than 10min and when I’m finished all floor on the bathroom was flooded nearly start coming into the bedroom so need to use the towels to wipe it off

Partner

8/10

Excellent

29 Jan 2018

Gerry B

Holiday Inn Express @ Colliers Wood

The room was nicely furnished but it was on the front of the building and although set back from the main road it was quite noisy with traffic noise we didn't ask to change the room because we were only stopping two nights but next time we'll ask for a room at the back of the hotel.
On the second morning only two out of four of the self service coffee machines was working and some of the cutlery was dirty even straight out of the dish washer.
Parking at the hotel was limited but we were able to park outside a relatives house but dropping off and picking up our luggage was not easy.

8/10

Excellent

28 Jan 2018

Eamon

Cheap and cheerful

A lovely little hotel to stay in with excellent transport connections and a lovely little pub next door.

8/10

Excellent

06 Dec 2017

D.L

Convenient location

Near the train, bus pubs and shops.
helpful staff.

6/10

Pleasant

05 Dec 2017

Verified traveler

Little bit diasapoonted in some things

Service was fine, area is great because of how close the tube is and we have stayed here every year for 3 years now, disappointed in the room very old room I think it was as it’s been the worst room we’ve stayed in, and the breakfast wasn’t good either bacon too fatty and the sausages not nice this breakfast is normally better also, so not a great stay but was fine for a couple days

Family

10/10

Exceptional

27 Nov 2017

Grace

good hotel stay

the staff are friendly, the hotel is located very conveniently next to a tube station, the room was clean and comfortable - only downside being how thin the walls are. you can literally hear the person cough in the next room.

they also has an exceptional buffet breakfast. I'm celiac and i wasn't expecting to be able to ear anything except maybe fruit or a yogurt but they had gluten free porridge, cereal and genius bread!! i was very happy!

6/10

Pleasant

05 Nov 2017

Verified traveler

It was OK, but nothing fancy. Did not have breakfast, but did not look as if I missed a lot... Beds and linen were A+++

10/10

Exceptional

30 Oct 2017

Seb

Really nice hotel with a small distance to tube

Positive experience to the hotel as everything was just like it should :)

8/10

Excellent

16 Oct 2017

A robinson

Not such a personal service but professional and polite. Great help with parking issues. Would stay again.

6/10

Pleasant

15 Oct 2017

michael

Good location close to public transport

Located close by Colliers Wood tube station. Comfortable room with upgraded ensuite. Good breakfast and excellent staff. However rooms need painting and heating took while to heat up. Also avoid rooms backing on to lifts

8/10

Excellent

29 Sep 2017

Karen

Central, clean, modern, breakfast included

We stayed here one night, in two rooms.
The location is very central and the there is parking underneath, but the parking costs 20 pounds/day.
The room was very clean and modern, compact but with everything we needed. There was air conditioning which we did use because it was a bit stuffy.
The breakfast was included and it was tasty, the teens loved it.