Novotel London Wembley

8/10

Excellent

26 Mar 2026

Eunice

It was a great place to stay, very quiet and clean, also close to restaurants and shopping.
I was not happy with the placement of the toilet and shower which had a glass door with no lock, directly across from the sleeping atea.

Partner

10/10

Exceptional

26 Mar 2026

Lynda

Impressive sized suite. Complimentary water, biscuits, tea and coffee making facilities, well equipped kitchenette area. Close to Wembley stadium and Wembley Park underground station. Modern interior, welcoming staff. The only negative thing was there was no shower gel in the bathroom dispenser.

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

Adam Anthony Thomas

Unfortunately there was a strong mold smell on some of the floors

Partner

10/10

Exceptional

16 Mar 2026

Sally

Hotel was in a great location. The room was clean and had everything we needed includinga bathroomwith lovelyproducts. Staff were helpful and welcoming

Partner

8/10

Excellent

15 Mar 2026

Katie

Good room, good for concerts as it’s a 3 min walk to both the ovo arena and wembley stadium.
Hotel staff were nice at check in.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Steven

Clean room and great location. Staff were friendly

Self

10/10

Exceptional

12 Mar 2026

Brianne

Nice room

Partner

10/10

Exceptional

10 Mar 2026

Jason

Thank you to the wonderful lady on reception who kept my bag to one side as I had accidentally left it! She is a star!

Self

8/10

Excellent

06 Mar 2026

Lucy

2nd time staying at this hotel due to its location to the Troubadour Theatre (less than a 5 min walk). Car park was full on arrival as it is only small so we parked in a nearby multi storey which was less than a 10 min walk away. We ate at the property and the food was good - Decent price too for Wembley but we found the drinks to be on the expensive side. There is a co-op about a 2 min walk away, I'd recommended going there for any bits you need. Staff were okay - no one went above and beyond, felt a bit robotic as if they were going through the motions and not actually caring about you as a customer. However, due to the location, I would return.

Family_with_children

8/10

Excellent

24 Feb 2026

Zoe

Great sized room and very clean. Staff very friendly and helpful

Family_with_children

10/10

Exceptional

23 Feb 2026

Susan

lovely room and the staff extremely helpful.

Family

10/10

Exceptional

20 Feb 2026

Deyanah

Amazing and spotless with great customer service

10/10

Exceptional

18 Feb 2026

Ashley

The location of the hotel is so convenient, it is a few minutes walk from Wembley Park station, has lots of options for restaurants, if you don't fancy their restaurant, but also have the option of their restaurant and bar, very close to Wembley stadium and other fun activities. The check in was great with really helpful, and friendly staff and our room was really clean and comfortable. Really enjoyed our stay.

Family_with_children

8/10

Excellent

15 Feb 2026

Stephen

Good service.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Hong-Shu

Great location. Excellent service!

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Anne

We stayed here for two nights. Everything about this hotel worked for us.
The room and bathroom were spotless, the staff were so helpful and friendly.
The breakfast was one of the best hotel breakfasts we have ever had.
The location was perfect for us, 3 minute walk to the Troubadour theatre, Wembley Park and 5 minute walk from the Underground - Jubilee line. Wembley Park is a lively place, with Box Park directly opposite the hotel and lots of places to eat and drink.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Cj

My stay was amazing.
Good food, staff and close proximity to OVO Arena.
Would check in next time…

Business

8/10

Excellent

08 Feb 2026

Marsha

Great hotel - spotless room, comfy bed, soft pillows, delicious breakfast, delightful staff and good value. The only thing that was a downside was booming music coming from somewhere late at night that kept me awake. I don't know if this was a local venue or a one off event. However I would definitely stay at a Novotel again.

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

Sarah

Quite a bit of dust on skirting , very noisy with doors slamming late at night and from about 6am . Staff on reception were very welcoming. Rooms a bit tired looking .

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Odessa

The executive double room was ideal for three adults - spacious, well-equipped and clean. The hotel location is perfect for events in the Wembley Park area and access to transport links. Excellent food options in the area and covered, secure parking is reasonable at £25 per night.

Leisure Family

10/10

Exceptional

03 Feb 2026

Steve

Yes

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Heather

Comfy bed and good bathroom

8/10

Excellent

31 Jan 2026

Louise

Nice room and all staff were helpful. The buffet breakfast has a good assortment of choices. A very comfortable stay

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Tracy

The room was beautiful and clean, staff were amazing and friendly. Would highly recommend

Leisure

8/10

Excellent

17 Jan 2026

Beizhu

We have stayed at this hotel for ourselves and for groups in my business since it opened. We love the decor and friendly staff. We returned this time, we found the hotel need update, and the staff need more training. Still convenient for tube travel into central London, and lots of things to do locally.

10/10

Exceptional

11 Jan 2026

Richard

Clean and comfortable room. Good safe parking. Breakfast excellent and close to the theatre for the excellent starlight express show.

Leisure Family

10/10

Exceptional

03 Jan 2026

stuart

Like to stay here when in London. 20 minutes to centre. Good value for room size and quality

Business

10/10

Exceptional

21 Dec 2025

Lesley

Room was really clean, beautiful modern bathroom with big walk in shower, lovely addition to the room for a birthday stay with balloons and a birthday card - would definitely recommend this hotel

Partner

8/10

Excellent

18 Dec 2025

Carrie

Welcoming lobby area, spacious room and very good location

Business Self

6/10

Pleasant

16 Dec 2025

Keeley

Staff are always amazing at this hotel. We have stayed here 3 times this year within a 6mth period & the first two times we stayed we had no issues at all. This time however wasn’t such a pleasure. Our room wasn’t very nice, got a tiny window to look out of and the rest of what should have been a window was blocked off this made the room really dark. The shampoo & hand wash was empty. Breakfast was cold & I asked staff for poached eggs which came out 15 minutes after I asked for them and they also were cold. I made a comment to the staff on at the time and they said it was because it had been out a while. Didn’t enjoy our stay this time at all.

Leisure Family_with_children

2/10

Poor

12 Dec 2025

Nigel

Joining room with 509 very loud all night if when ask to keep the noise down

8/10

Excellent

10 Dec 2025

mark

Staff were courteous. Rooms were good size although bed was soft and the pillows were very soft. Breakfast was good with plenty of choice. Parking is expensive.

10/10

Exceptional

08 Dec 2025

Freter

Mabel at the front desk is friendly, accomodating and very welcoming. An asset to Novotel.

Family

4/10

Poor

02 Dec 2025

Jo

When we arrived our bathroom hadn't been cleaned. We were allocated an 'accessible' room - not that we'd specifically requested it and the bathroom had towels on the floor and was left uncleaned with the door open and the shower, toilet, sink clearly all used. We waited at reception to alert the staff when we headed out for our reservation - but they were busy and didn't acknowledge us, we didn't have time to wait. When we returned later we informed the reception staff and were told someone from housekeeping would come - there was no apology. Someone duly arrived about 10 minutes later with fresh towels - but did not clean the bathroom or apologise. Upon departure the next day were were asked about our stay.... I relayed our experience and I can honestly say the member of staff could not have cared less!! Disappointing as I've stayed here before and it was very good before

Leisure Family

8/10

Excellent

30 Nov 2025

Tracey

The hotel is a perfect location for Wembley Stadium. Although when there is an event at Wembley the price of a room is expensive. The was no parking available for my car at this hotel even though I had booked 2 rooms.

Leisure Friends

8/10

Excellent

29 Nov 2025

Paul

A great location. It was clean and the staff we dealt with were friendly and helph

Leisure Family

2/10

Poor

26 Nov 2025

Scott

Nice room poor view.

8/10

Excellent

24 Nov 2025

simon

Terrible WiFi

10/10

Exceptional

24 Nov 2025

Ezra

Very good and professional!

Leisure Friends

6/10

Pleasant

19 Nov 2025

Jane

Parking was easy but expensive.
Room was clean & comfortable but carpets outside rooms and lifts dirty.

Noise from building works outside was annoying. Terrible view of building works & rubbish for an expensive 1 night stay.

Partner

10/10

Exceptional

13 Nov 2025

tracy

Thoroughly enjoyed our stay. Staff were great and room was amazing

Friends_and_family Family

2/10

Poor

12 Nov 2025

Phillip

Unbelievably poor customer service.

Business

10/10

Exceptional

12 Nov 2025

Cairo

Clean, friendly, nice atmosphere. No hassle. Great location.

Business_and_leisure Self

8/10

Excellent

05 Nov 2025

Pamela

Clean room and very pleasant and helpful staff.

4/10

Poor

02 Nov 2025

Lujun

the room was dirty the walls was stained, the table was dirty like it was never been cleaned before.

Leisure Family

4/10

Poor

01 Nov 2025

Natalie

The shower gel was empty, the tap looked like it hadnt been cleaned for at least 3 months, the bedroom lamp was filthy, the plug socket was loose, the scrambled eggs were watery snd tasteless and thevsausage and bacon was cold.

Very disappointed

Leisure Partner

8/10

Excellent

31 Oct 2025

paul

used this hotel in Wembely for a show just around the corner, room was clean and comfy heating worked a treat.
staff seemed frendly, only minus point would be the TV, as signal was weak picture kept freezing.
would use again.

Partner

10/10

Exceptional

29 Oct 2025

Kelly

Lovely friendly staff

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Clifford

Lovely room would recommend

Partner

10/10

Exceptional

20 Oct 2025

Jerry

Excellent stay and great location.

The staff is very polite and helpful. Excellent location.

10/10

Exceptional

17 Oct 2025

Eunita

We had a great stay. Room was clean and fresh. Lovely toiletries. staff were friendly and helpful. Breakfast was good. loved it.

Friends_and_family Friends

6/10

Pleasant

16 Oct 2025

Angela

Room was clean but did find hair on bed side table. Air conditioning must have been broken as it was boiling hot in spite of me reducing the thermostat down! Sweated all night and was very uncomfortable. Shower didn’t have shower gel filled up. Also shower head had a mind of its own and kept turning to the wall. There was scaffolding erected at the back of the hotel and this affected the quality of reception on TV also workmen started bright and early before 8am hammering. On check in staff couldn’t put my sister and I on the same floor in spite of me making this booking 10 months in advance and checking in 24 hours before. I had two rooms booked under my name so they were well aware.

Leisure Family

10/10

Exceptional

13 Oct 2025

Richard

Clean hotel, good location and excellent breakfast

Partner

8/10

Excellent

10 Oct 2025

Alun

Close to the stadium. The surrounds are a corporate wasteland.

2/10

Poor

09 Oct 2025

Phil

Shambles of a stay. Key card had to be reprogrammed three times. WiFi didn’t work which meant missing meetings and deadlines. There were beetles running about on the stairwell. No shower gel in the bottle. Breakfast very poor for £21. Hotel is desperate for renovation. Stayed here several times for the convenience of location but won’t be back after this.

Business

8/10

Excellent

30 Sep 2025

Michael

Perfect stay and location for gig at Wembley, highly recommend

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Russell

Fantastic service from staff. Very accommodating. Room specious on 9th floor, great air conditioning & view of Wembley. We'd stayed overnight to watch the Oasis gig & the amount of people queuing up outside just to get into the hotel bar was huge! A very popular venue. Although it was a busy night, there was no noise or disturbance. As guests, you can immediately bypass queuing outside. The array & quality of food available for breakfast was really lovely. Well worth the money to stay here, rather than scrambling for the tube after the gig. Checkout time is noon. So highly recommended & definitely would come back again.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

James

Great choice

Seamless stay and the hotel facilitated the entire thing whilst we just enjoyed the trip. The hotel is so close to wembley and more importantly the tube from London - metropolitan line. It’s so close to the designer outlet and the bars andrestaurants.

Partner

10/10

Exceptional

14 Sep 2025

Kamlesh

Promote Vicky Fernandes to senior management

Excellent customer service provided by Vicky Fernandes. His attention to detail was top notch and he was all hands on deck. He interacted with his staff in a very calm manner which provided a positive work environment. He’s definitely a good fit for Novotel and to the hospitality industry in general.
I enjoyed watching him interact with all the guests as if they were at his personal residence. He was so warm, caring and respectful.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Khalid

Very good all around. The only thing is the immense crowed on event days due to Stadium proximity.

Special mention and appreciation to Sam, the Asst. Manager. He is very engaged and extremely responsive and supportive of customers needs and convenience.

Khalid

10/10

Exceptional

12 Aug 2025

Verified traveler

Convenient location, greay hotel

Great hotel standard, comfortable beds and clean rooms.
Additional amenities (toiletries and extra pillows) can be easily requested
Walking distance to wembley Park tube station, Stadium, Arena and other facilties (playgrounds, outlet, supermarkets)
Great food options around

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

michelle

Great hotel

Had two bookings, the staff accommodated us with an easy swap over and early check in.
The room was spacious, comfortable and quiet. The hotel was perfect for a match at Wembley and shows In London.
The staff were very friendly and helpful

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

K S

A lovely hotel with superb room facilities and close to shops, transport and local dining places. Lovely and friendly hotel staff, both at reception and the dining area. The room cleaners also were very polite, friendly and ensured the rooms were always cleaned when I was out.
Overall, a very nice hotel to stay with families.

Business Self

10/10

Exceptional

09 Aug 2025

michelle

Lovely hotel

The staff are friendly, helpful and excellent. The hotel is in a great location, very close by tube to central London.
The rooms are very clean and comfortable
We got to check in early with the help of Mabel who was so helpful and friendly

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Jeffrey Leonard

Super helpful staff, arrived well before check in time, found me an available room. Great location just minutes walk to Wembley Stadium

Leisure Self

10/10

Exceptional

04 Aug 2025

Indira

Fantastic for going to the Oasis concert. Hassle free, friendly and helpful staff, DJ playing Oasis music in the lobby. Best decision I made to stay there.

Leisure Friends

8/10

Excellent

04 Aug 2025

Nicola

Good location

Would have liked to have been served before non hotel guests at bars

Friends_and_family Family

8/10

Excellent

02 Aug 2025

Joanna

Amazing location for Wembley!!

The perfect location for our one night stay after watching Oasis at Wembley stadium! Close to the tube and a 5 min walk to the stadium entrance. Friendly, helpful staff, a nice bar area inside and out and clean rooms. Only downside was the large walk in shower in our room. No rain shower and the wand flex was so twisted it wouldn’t sit straight so we had to hold it while showering, not ideal. Also, we couldn’t shut the glass bathroom doors. Again, not ideal. However despite these niggles, I Would recommend and stay again.

Friends_and_family Friends

4/10

Poor

31 Jul 2025

Andrew

Pillows not too comfy, rooms poorly lit too dark not much light

Self

10/10

Exceptional

30 Jul 2025

Kernpal

Very clean spotless room and bathroom. Great service from front desk.

Leisure Family

6/10

Pleasant

29 Jul 2025

Verified traveler

Our stay was good. We book our breakfast ,and the food were amazing, the service was nice too. Hassan one of the staff is very accomodating and also Sree during our check-out. A lady in reception during our check-in who gave us the key needs more training on good and proper attitude towards asian guests like us. We feel not too welcome at your hotel for what she has showed us. She always stared and smiled to her collegue while I am talking to her and telling something. Me and my wife was very upset at that moment but we remained quite and calm. Her colleague is very professional and did'nt bother of what she was trying to tell or show. Our 3 days stay is really not enough especially on our last day and we feel start to love and enjoy the place.

Partner

6/10

Pleasant

29 Jul 2025

mark

.

10/10

Exceptional

28 Jul 2025

Katarzyna

Great location for Wembley events with lots of dining and shopping around

Leisure Partner

8/10

Excellent

26 Jul 2025

QIQI

Room doors are too loud. I can hear other room doors at nights. This affects my sleeps.

Leisure Family

10/10

Exceptional

25 Jul 2025

Lisa

Fabulous

We arrived early and were greeted by Sam on Reception. He was absolutely lovely and we said we were early and wasn't expecting our room to be ready, so we would leave our bags and come back. Sam very kindly worked his magic and said our room was available. So thank you very much to Sam for his extra effort. We loved our stay the room was spotlessly clean and so quiet even though the hotel was very busy, our room was on the front above the entrance but we heard nothing. The bed was really comfortable and the shower was huge. Thank you and see you again when we visit Wembley.

Partner

8/10

Excellent

18 Jul 2025

Chiu Fai

Convenient

Leisure Family

8/10

Excellent

13 Jul 2025

Chiu Fai

Very nice

Leisure Family

8/10

Excellent

09 Jul 2025

Christian

Everything about the room, service and location was great except the air conditioning wasn't working very well. The room was too warm. That was disappointing.

Leisure Family

4/10

Poor

07 Jul 2025

Hannah

Fire alarm went off in the early hours and no staff around me to tell people what to do once in the lobby. It was raining so no one went outside. Worst fire safety regulation I have seen in a long time

Leisure Family

10/10

Exceptional

28 Jun 2025

SONIA

Right near Wembley. Perfect for attending a concert and used the underground parking which was cost effective and easy access. Good hotel would recommend.

Partner

10/10

Exceptional

27 Jun 2025

Simon

Very convenient for my trip to Wembley and a great stay as usual
Will certainly stay there again when I next book a trip to Wembley

Leisure Self

10/10

Exceptional

25 Jun 2025

Andrew

Great stay

Great hotel in a great location. Very easy to get too by tube and really close to Wembley Stadium and Arena. Feels like an expensive hotel but at reasonable price.

Partner

10/10

Exceptional

21 Jun 2025

Simon

Great hotel and super convenient for Wembley Stadium

Leisure Family

10/10

Exceptional

13 Jun 2025

Lesley

Wembley visit

Great location for the Wembley arena. Friendly staff and comfortable room

8/10

Excellent

02 Jun 2025

Richard

Great location for Wembley, with lots of food and drink options

Self

10/10

Exceptional

01 Jun 2025

Claire

Great stay and great location for the game at Wembley

Friends_and_family Family

10/10

Exceptional

18 May 2025

C

The front of house staff where very helpful.

6/10

Pleasant

15 May 2025

mary

Excellent location for the Wembley Ovo. However, the air-conditioning wasn't working properly in the bedroom, and there was a terrible odour from the room. The bedding was very frayed, especially below the mattress. Breakfast was good.

Leisure Friends

8/10

Excellent

12 May 2025

Ben

Hotel was perfect for an event at the arena

Leisure Family

8/10

Excellent

11 May 2025

Nicola

If you’re going ito Wembley, this a great location at the bottom of Wembley way

Leisure Family

10/10

Exceptional

11 May 2025

Susan

Very close to Wembley, reasonable price for place to stay after evening football match at Wembley. Better staying here than in the long wait for the tube. Close to outlet mall with choice of restaurants as well as shops. Security at entrance after game so felt safe.

Leisure Partner

10/10

Exceptional

02 May 2025

ian

Good

10/10

Exceptional

12 Apr 2025

Chidiebere

Excellent

It was a wonderful stay. Clean environment and very close to train station.

Self

8/10

Excellent

02 Apr 2025

Patsy

Overnight stay. Very good all round.

Partner

10/10

Exceptional

31 Mar 2025

Martin

Great location, comfortable room and excellent breakfast

Self

10/10

Exceptional

27 Mar 2025

Caroline

Great location for all the Wembley event venues.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Lai Ling

Great location

The staff are friendly and helpful. It’s close to Wembley Stadium and the Wembley Park station.

Friends_and_family Family

8/10

Excellent

21 Mar 2025

Chow

Good service

I had experienced a great service whiling check-in.

Friends_and_family Family

2/10

Poor

14 Mar 2025

Karen

Not a great experience, expensive even for London

Not a great experience, I was processed in and out rather than checked in and out, parking was absolutely extortionate (even for London)!! I paid for 4 nights parking and was told on the Thursday that I couldn’t park there as they were fully booked, however, after a conversation with a member of staff they reluctantly let me in! Staff don’t seem to want to be there and generally a flat atmosphere, decided to order via Just Eat instead of ordering through restaurant as the first night the stir fry was so hot (flavour) it made my eyes water and I had heart burn for the entire day the next day! I won’t be back!

Business

10/10

Exceptional

10 Mar 2025

Alan

Best thing about the hotel are the staff. The only thing the hotel needs is a pool, If they can’t afford one, then a spa. Doesn’t have to be exquisite, just a sauna or steam room would suffice.

Leisure Family