Name: Novotel London Wembley
Address: 5 Olympic Way, Wembley, London, HA9 0NP, GB

10/10

Exceptional

25 Jul 2026

Jayne

Lovely hotel, lovely and clean, hotel staff helpful and friendly. close to Wembley and train line second time staying and will defo stay again..

8/10

Excellent

23 Jul 2026

Melissa

Lovely room, as expected for the price and placement of the hotel. However, a downside was being woken up to the sounds of building work in progress directly outside of the hotel.

6/10

Pleasant

22 Jul 2026

MANASA

Location is good near Wembley stadium
Air conditioning didnt work only small fans were provided

10/10

Exceptional

16 Jul 2026

Jacklyn

Helpful staff, extremely convenient location when attending an event at wembley stadium. Clean room and comfortable bed. Nice restaurant in the lobby.

Partner

10/10

Exceptional

13 Jul 2026

Leanne

Amazing location for Wembley, only hotel guests were allowed in the bar after the gig which made it comfortable. Breakfast was great with plenty of options. Rooms spacious, clean and comfortable

Friends

10/10

Exceptional

12 Jul 2026

Mark

Nice room, breakfast was fine. Really good for Wembley. Air con was a bit wimpy for the heat wave but still made a bit of a difference.
.

10/10

Exceptional

12 Jul 2026

Christina

Our room was ready early, so we were able to check in straight away. The room was mostly clean. It was nice and cool, the beds were clean and comfortable. The facilities were good, although there was only 1 plug, on one side of the bed. Not two which meant we couldn't both charge our phones overnight.
The staff were excellent and really helpful. The breakfast was tasty and there was a good variety of choices.
My daughter especially liked the pancake machine.
Check out was easy.
I'd definitely recommend this hotel to anyone staying for an event at Wembly, even if the prices are really hiked, it's still cheaper than the Hilton. And there was plenty of parking when we arrived at 1.30pm.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Wendy

It was a lovely hotel. Very handy for Wenbley

4/10

Poor

09 Jul 2026

Jeremiah

They’re having allot of construction and also their “air conditioning” is not anything that truly works. So be cautious while the heat wave is on. Not many places around to cool off either.

Family

8/10

Excellent

04 Jul 2026

Gary

Check in staff were excellent considering we were early. Overall an excellent stay.

Family

10/10

Exceptional

02 Jul 2026

Natalie

So near to Wembley, life saving air conditioning, quiet room and comfortable bed. Plus free gifts and a fridge. What more could you want!

Partner

8/10

Excellent

02 Jul 2026

Laura

Hotel was great, everything seemed new and they really went to town with the harry styles theme x
Our a/c wouldn’t go below 19 and I think it was probably warmer than 19 degrees. But it was only one night and we managed to sleep. Location perfect for a concert at Wembley would absolutely book again

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Phillip

Very close to Wembley Park station.

8/10

Excellent

27 Jun 2026

Mertland

The breakfast at this hotel was very good, it's the part of the stay i enjoyed the most.

Partner

2/10

Poor

20 Jun 2026

Raj

Staff were quite rude and disrespectful

Family_with_children

10/10

Exceptional

19 Jun 2026

Tina

Great hotel close to Wembley Park station and Wembley Stadium. If attending a concert or a football match this is the best location to stay.

The staff was very supportive and created an amazing atmosphere throughout our stay with special drinks, snacks in the room.

The breakfast was delicious with fresh juice, fruit and a broad choice of cereal and pastries.

I had an amazing night sleep in a very cosy bed. The room was very quiet and clean.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Mary

Great staff and spacious suite. Perfect for Wembley concert venue

2/10

Poor

28 May 2026

M L

I have never come across a company so obnoxious and unwilling to speak, let alone assist a customer.
I booked this hotel by mistake, not realising there were 2 troubadero theatres at opposite ends of london. Absolutely my mistake, but I called an hour later to try and sort this 8 weeks ahead of the stay. I was told as I booked non refundable rate they would not refund.
I have an autistic daughter that would not cope with a 46 min tube journey after a show, so asked if I could at least just switch to the novotel canary wharf paying the extra. They would not speak to me - so hotels.com kindly spent time explaining the situation to them and asking them to switch us. They refused point blank.
I have tried and tried to speak to customer services and it does not seem to exist. I have even used resolver and they have thus far ignored me there too for the last 5 weeks.
In the end I donated my stay to a family member as no way was I going to let them sell it again, and booked a second room at Tribe, canary wharf for me and my daughter.
Shocking customer service and completely unnecessary. For the sake of a refund or even making more money from me to switch, they've permanently lost a customer and I will tell everyone that will listen how awful they have been to deal with. We stay away alot - and i have never experienced such shocking customer service.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Steven

Expensive for one night. We wanted it for the location

Friends_and_family Family

6/10

Pleasant

24 May 2026

Steven

Hotel was good for where we needed to go i.e. Wembley stadium. We also found a few issues with our room one of the lights wasn't switching off properly which affected our sleep in the first night. The bathroom (although gorgeous), the glass doors were a room design flaw (they made a horrendous noise when closing them!!!).

Partner

6/10

Pleasant

20 May 2026

Girija

Nice property. very rough people outside and you do not feel safe going out at night

Self

10/10

Exceptional

16 May 2026

Andrew

Came for 1 night after spending the day at Harry Potter Studios and chose this hotel because it was central to Wembley and walking distance to the Mundo Pixar Experience. Parking is available on site for £26 per night. The reception staff were very helpful, they offered pre booked breakfast for just £10 per person and our son was free. We got an executive room on the 5th floor which had a queen bed and the sofa bed for our son was already set up for when we arrived. It was a good sized room with 2 large windows looking over Box Park and the stadium. It had 2 TVs and plenty of sockets to charge devices etc. The only issue was we found is that you couldn't keep the bedside lights on, they turned off with the main lights. Breakfast in the morning was nice, with a choice of cooked or continental breakfast. I would stay here again because its such a good location and great value.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Ben

Staff were lovely, but I stayed on Sunday night and because it's next to Box Park it was very noisy

Self

10/10

Exceptional

03 May 2026

Jane

Clean and spacious room- great location

Friends

6/10

Pleasant

28 Apr 2026

Karen

You had to ask for

10/10

Exceptional

27 Apr 2026

Stuart

Convenient location, quiet rooms

10/10

Exceptional

27 Apr 2026

Patrick

We stayed for the fa cup semifinal, perfect location, very helpful and pleasant staff and Beaty Clark room.
Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Paul

Simple and fast check in. Staff were great and coped well with the large numbers using the facilities on an event day.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Lynne

Perfect location for Wembley & easy access to central London
Area around hotel has food options for all budgets
Shopping 🛍️ 👍

Partner

10/10

Exceptional

20 Apr 2026

Mohammad Hamza

Clean room

6/10

Pleasant

20 Apr 2026

Ian

Parking was good but expensive - typical for London however - £25 per night.
My only issue was with Dinner in the restaurant - I ordered salmon and it tasted fantastic, looked amazing but was tiny. the waiter was surprised when I didn't order a starter, when my dinner arrived I knew why.

Next time I will eat out!

The room was good, location was perfect, staff were great, the hotel was clean and modern.

Self

8/10

Excellent

15 Apr 2026

Tracey

A great hotel close to Wembley Stadium. The breakfast is really good, but quite expensive.

Self

8/10

Excellent

15 Apr 2026

Lorraine

Good standard hotel conveniently located for events at Wembley Stadium / Arena and near to Wembley Park tube station. Clean, comfortable and pleasant stay. We were kindly able to check in an hour or two early on a busy match day, which was appreciated. Breakfast was ok but could be better for the price paid.

Friends_and_family Friends

8/10

Excellent

15 Apr 2026

Tina

Nice room, lots of space, excellent shower and nice and quiet.
Didnt have breakfast, but bar snack menu was good, but rather expensive!

Partner

10/10

Exceptional

12 Apr 2026

Angela

Great location, great hotel, very clean rooms, staff were lovely, the breakfast was very good quality. I would stay here again.

Friends_and_family Friends

6/10

Pleasant

06 Apr 2026

S

It’s okay many things needs to improve but staff were so great

Family_with_children

10/10

Exceptional

04 Apr 2026

Katie

Rooms were clean and spacious, location fantastic and breakfast good and plenty of options. Good value for money for a stay at Wembley.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Baljit

Clean room and bathroom. Pricey, but worth it for the location for Wembley Stadium events and avoiding crowds heading to Wembley Park station

10/10

Exceptional

02 Apr 2026

Stephanie

Breakfast was freshly made and plenty of choice. Room was clean and comfortable. The staff were friendly and helpful in any questions we had

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Maria Angela Kathreena Evalla

Great location.

Self

8/10

Excellent

26 Mar 2026

Eunice

It was a great place to stay, very quiet and clean, also close to restaurants and shopping.
I was not happy with the placement of the toilet and shower which had a glass door with no lock, directly across from the sleeping atea.

Partner

10/10

Exceptional

26 Mar 2026

Lynda

Impressive sized suite. Complimentary water, biscuits, tea and coffee making facilities, well equipped kitchenette area. Close to Wembley stadium and Wembley Park underground station. Modern interior, welcoming staff. The only negative thing was there was no shower gel in the bathroom dispenser.

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

Adam Anthony Thomas

Unfortunately there was a strong mold smell on some of the floors

Partner

10/10

Exceptional

16 Mar 2026

Sally

Hotel was in a great location. The room was clean and had everything we needed includinga bathroomwith lovelyproducts. Staff were helpful and welcoming

Partner

8/10

Excellent

15 Mar 2026

Katie

Good room, good for concerts as it’s a 3 min walk to both the ovo arena and wembley stadium.
Hotel staff were nice at check in.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Steven

Clean room and great location. Staff were friendly

Self

10/10

Exceptional

12 Mar 2026

Brianne

Nice room

Partner

10/10

Exceptional

10 Mar 2026

Jason

Thank you to the wonderful lady on reception who kept my bag to one side as I had accidentally left it! She is a star!

Self

8/10

Excellent

06 Mar 2026

Lucy

2nd time staying at this hotel due to its location to the Troubadour Theatre (less than a 5 min walk). Car park was full on arrival as it is only small so we parked in a nearby multi storey which was less than a 10 min walk away. We ate at the property and the food was good - Decent price too for Wembley but we found the drinks to be on the expensive side. There is a co-op about a 2 min walk away, I'd recommended going there for any bits you need. Staff were okay - no one went above and beyond, felt a bit robotic as if they were going through the motions and not actually caring about you as a customer. However, due to the location, I would return.

Family_with_children

8/10

Excellent

24 Feb 2026

Zoe

Great sized room and very clean. Staff very friendly and helpful

Family_with_children

10/10

Exceptional

23 Feb 2026

Susan

lovely room and the staff extremely helpful.

Family

10/10

Exceptional

20 Feb 2026

Deyanah

Amazing and spotless with great customer service

10/10

Exceptional

18 Feb 2026

Ashley

The location of the hotel is so convenient, it is a few minutes walk from Wembley Park station, has lots of options for restaurants, if you don't fancy their restaurant, but also have the option of their restaurant and bar, very close to Wembley stadium and other fun activities. The check in was great with really helpful, and friendly staff and our room was really clean and comfortable. Really enjoyed our stay.

Family_with_children

8/10

Excellent

15 Feb 2026

Stephen

Good service.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Hong-Shu

Great location. Excellent service!

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Anne

We stayed here for two nights. Everything about this hotel worked for us.
The room and bathroom were spotless, the staff were so helpful and friendly.
The breakfast was one of the best hotel breakfasts we have ever had.
The location was perfect for us, 3 minute walk to the Troubadour theatre, Wembley Park and 5 minute walk from the Underground - Jubilee line. Wembley Park is a lively place, with Box Park directly opposite the hotel and lots of places to eat and drink.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Cj

My stay was amazing.
Good food, staff and close proximity to OVO Arena.
Would check in next time…

Business

8/10

Excellent

08 Feb 2026

Marsha

Great hotel - spotless room, comfy bed, soft pillows, delicious breakfast, delightful staff and good value. The only thing that was a downside was booming music coming from somewhere late at night that kept me awake. I don't know if this was a local venue or a one off event. However I would definitely stay at a Novotel again.

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

Sarah

Quite a bit of dust on skirting , very noisy with doors slamming late at night and from about 6am . Staff on reception were very welcoming. Rooms a bit tired looking .

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Odessa

The executive double room was ideal for three adults - spacious, well-equipped and clean. The hotel location is perfect for events in the Wembley Park area and access to transport links. Excellent food options in the area and covered, secure parking is reasonable at £25 per night.

Leisure Family

10/10

Exceptional

03 Feb 2026

Steve

Yes

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Heather

Comfy bed and good bathroom

8/10

Excellent

31 Jan 2026

Louise

Nice room and all staff were helpful. The buffet breakfast has a good assortment of choices. A very comfortable stay

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Tracy

The room was beautiful and clean, staff were amazing and friendly. Would highly recommend

Leisure

8/10

Excellent

17 Jan 2026

Beizhu

We have stayed at this hotel for ourselves and for groups in my business since it opened. We love the decor and friendly staff. We returned this time, we found the hotel need update, and the staff need more training. Still convenient for tube travel into central London, and lots of things to do locally.

10/10

Exceptional

11 Jan 2026

Richard

Clean and comfortable room. Good safe parking. Breakfast excellent and close to the theatre for the excellent starlight express show.

Leisure Family

10/10

Exceptional

03 Jan 2026

stuart

Like to stay here when in London. 20 minutes to centre. Good value for room size and quality

Business

10/10

Exceptional

21 Dec 2025

Lesley

Room was really clean, beautiful modern bathroom with big walk in shower, lovely addition to the room for a birthday stay with balloons and a birthday card - would definitely recommend this hotel

Partner

8/10

Excellent

18 Dec 2025

Carrie

Welcoming lobby area, spacious room and very good location

Business Self

6/10

Pleasant

16 Dec 2025

Keeley

Staff are always amazing at this hotel. We have stayed here 3 times this year within a 6mth period & the first two times we stayed we had no issues at all. This time however wasn’t such a pleasure. Our room wasn’t very nice, got a tiny window to look out of and the rest of what should have been a window was blocked off this made the room really dark. The shampoo & hand wash was empty. Breakfast was cold & I asked staff for poached eggs which came out 15 minutes after I asked for them and they also were cold. I made a comment to the staff on at the time and they said it was because it had been out a while. Didn’t enjoy our stay this time at all.

Leisure Family_with_children

2/10

Poor

12 Dec 2025

Nigel

Joining room with 509 very loud all night if when ask to keep the noise down

8/10

Excellent

10 Dec 2025

mark

Staff were courteous. Rooms were good size although bed was soft and the pillows were very soft. Breakfast was good with plenty of choice. Parking is expensive.

10/10

Exceptional

08 Dec 2025

Freter

Mabel at the front desk is friendly, accomodating and very welcoming. An asset to Novotel.

Family

4/10

Poor

02 Dec 2025

Jo

When we arrived our bathroom hadn't been cleaned. We were allocated an 'accessible' room - not that we'd specifically requested it and the bathroom had towels on the floor and was left uncleaned with the door open and the shower, toilet, sink clearly all used. We waited at reception to alert the staff when we headed out for our reservation - but they were busy and didn't acknowledge us, we didn't have time to wait. When we returned later we informed the reception staff and were told someone from housekeeping would come - there was no apology. Someone duly arrived about 10 minutes later with fresh towels - but did not clean the bathroom or apologise. Upon departure the next day were were asked about our stay.... I relayed our experience and I can honestly say the member of staff could not have cared less!! Disappointing as I've stayed here before and it was very good before

Leisure Family

8/10

Excellent

30 Nov 2025

Tracey

The hotel is a perfect location for Wembley Stadium. Although when there is an event at Wembley the price of a room is expensive. The was no parking available for my car at this hotel even though I had booked 2 rooms.

Leisure Friends

8/10

Excellent

29 Nov 2025

Paul

A great location. It was clean and the staff we dealt with were friendly and helph

Leisure Family

2/10

Poor

26 Nov 2025

Scott

Nice room poor view.

8/10

Excellent

24 Nov 2025

simon

Terrible WiFi

10/10

Exceptional

24 Nov 2025

Ezra

Very good and professional!

Leisure Friends

6/10

Pleasant

19 Nov 2025

Jane

Parking was easy but expensive.
Room was clean & comfortable but carpets outside rooms and lifts dirty.

Noise from building works outside was annoying. Terrible view of building works & rubbish for an expensive 1 night stay.

Partner

10/10

Exceptional

13 Nov 2025

tracy

Thoroughly enjoyed our stay. Staff were great and room was amazing

Friends_and_family Family

2/10

Poor

12 Nov 2025

Phillip

Unbelievably poor customer service.

Business

10/10

Exceptional

12 Nov 2025

Cairo

Clean, friendly, nice atmosphere. No hassle. Great location.

Business_and_leisure Self

8/10

Excellent

05 Nov 2025

Pamela

Clean room and very pleasant and helpful staff.

4/10

Poor

02 Nov 2025

Lujun

the room was dirty the walls was stained, the table was dirty like it was never been cleaned before.

Leisure Family

4/10

Poor

01 Nov 2025

Natalie

The shower gel was empty, the tap looked like it hadnt been cleaned for at least 3 months, the bedroom lamp was filthy, the plug socket was loose, the scrambled eggs were watery snd tasteless and thevsausage and bacon was cold.

Very disappointed

Leisure Partner

8/10

Excellent

31 Oct 2025

paul

used this hotel in Wembely for a show just around the corner, room was clean and comfy heating worked a treat.
staff seemed frendly, only minus point would be the TV, as signal was weak picture kept freezing.
would use again.

Partner

10/10

Exceptional

29 Oct 2025

Kelly

Lovely friendly staff

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Clifford

Lovely room would recommend

Partner

10/10

Exceptional

20 Oct 2025

Jerry

Excellent stay and great location.

The staff is very polite and helpful. Excellent location.

10/10

Exceptional

17 Oct 2025

Eunita

We had a great stay. Room was clean and fresh. Lovely toiletries. staff were friendly and helpful. Breakfast was good. loved it.

Friends_and_family Friends

6/10

Pleasant

16 Oct 2025

Angela

Room was clean but did find hair on bed side table. Air conditioning must have been broken as it was boiling hot in spite of me reducing the thermostat down! Sweated all night and was very uncomfortable. Shower didn’t have shower gel filled up. Also shower head had a mind of its own and kept turning to the wall. There was scaffolding erected at the back of the hotel and this affected the quality of reception on TV also workmen started bright and early before 8am hammering. On check in staff couldn’t put my sister and I on the same floor in spite of me making this booking 10 months in advance and checking in 24 hours before. I had two rooms booked under my name so they were well aware.

Leisure Family

10/10

Exceptional

13 Oct 2025

Richard

Clean hotel, good location and excellent breakfast

Partner

8/10

Excellent

10 Oct 2025

Alun

Close to the stadium. The surrounds are a corporate wasteland.

2/10

Poor

09 Oct 2025

Phil

Shambles of a stay. Key card had to be reprogrammed three times. WiFi didn’t work which meant missing meetings and deadlines. There were beetles running about on the stairwell. No shower gel in the bottle. Breakfast very poor for £21. Hotel is desperate for renovation. Stayed here several times for the convenience of location but won’t be back after this.

Business

8/10

Excellent

30 Sep 2025

Michael

Perfect stay and location for gig at Wembley, highly recommend

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Russell

Fantastic service from staff. Very accommodating. Room specious on 9th floor, great air conditioning & view of Wembley. We'd stayed overnight to watch the Oasis gig & the amount of people queuing up outside just to get into the hotel bar was huge! A very popular venue. Although it was a busy night, there was no noise or disturbance. As guests, you can immediately bypass queuing outside. The array & quality of food available for breakfast was really lovely. Well worth the money to stay here, rather than scrambling for the tube after the gig. Checkout time is noon. So highly recommended & definitely would come back again.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

James

Great choice

Seamless stay and the hotel facilitated the entire thing whilst we just enjoyed the trip. The hotel is so close to wembley and more importantly the tube from London - metropolitan line. It’s so close to the designer outlet and the bars andrestaurants.

Partner

10/10

Exceptional

14 Sep 2025

Kamlesh

Promote Vicky Fernandes to senior management

Excellent customer service provided by Vicky Fernandes. His attention to detail was top notch and he was all hands on deck. He interacted with his staff in a very calm manner which provided a positive work environment. He’s definitely a good fit for Novotel and to the hospitality industry in general.
I enjoyed watching him interact with all the guests as if they were at his personal residence. He was so warm, caring and respectful.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Khalid

Very good all around. The only thing is the immense crowed on event days due to Stadium proximity.

Special mention and appreciation to Sam, the Asst. Manager. He is very engaged and extremely responsive and supportive of customers needs and convenience.

Khalid