Quality Inn Southside Jacksonville

10/10

Exceptional

07 May 2026

Jody

The front desk lady was awesome. We traveled from the Mackinaw Bridge.

Partner

8/10

Excellent

05 May 2026

Mitchell

Yes

Friends_and_family Family

4/10

Poor

05 May 2026

Henry

Didn't wait to eat breakfast.

2/10

Poor

03 May 2026

Preston

The staff at the front desk was never at the desk, when she was at the desk, she was VERY RUDE. Housekeeping was horrible and they were VERY RUDE as well. I will NOT come back to this hotel.

Partner

8/10

Excellent

01 May 2026

Diana

The bathtub needs to be replaced or fixed.
Everything else was great.

Self

6/10

Pleasant

30 Apr 2026

Todd

While the property claims to be smoke free there was an Oder of smoke in the air. The parking was sketchy, seemed like there were homeless people sleeping in the parking lot every night we were there.

Partner

2/10

Poor

22 Apr 2026

Silvia

The hotel stinks

Family_with_children

8/10

Excellent

21 Apr 2026

Tibrisha

The staff were very kind . My coworker and I stayed to the weekend. Breakfast is free and coffee and tea are served throughout the day. The room was moderately clean but I always travel with my own cleaning supplies to do a thorough cleaning. The rooms and hallways did wreak of weed which was an inconvenience as I am not a fan of the smell. Otherwise, everything was okay.

Business

2/10

Poor

21 Apr 2026

Anna

Room smelled of urine. Checked in for two nights and left after a few hours. Didn’t get a full refund

6/10

Pleasant

19 Apr 2026

Peter

The staff was friendly; the room / bed was fine but the bathroom scruffy, worn, dated. Everything worked but I would not go back there. The pool was okay, the \"fitness center\" had a broken treadmill, a (working) elliptical and a (also working) stepping machine, did not use either some free-weights, which I used. Small but nobody there, so no problem. Breakfast is plain and uninspired. We were going out for breakfast.

Partner

6/10

Pleasant

19 Apr 2026

John

Needs to be updated

2/10

Poor

18 Apr 2026

Shatomi

Unfortunately I will never stay here again. The picture provided on here and on the site doesn’t match. You can tell by looks and smell that this place is not properly maintained. The hallyways had no air and they have portable ac unit in the hallway that don’t seen do be doing anything. The hallways smell but at least the room was clean but the bathroom/ room need a complete makeover. Couldn’t hardly sleep due to the bed and pillows being extremely uncomfortable. Breakfast looked playover. Left early because I just couldn’t do it no more.

Partner

8/10

Excellent

17 Apr 2026

RADHEEKA

The egg was too dry, but everything else was good

Business

10/10

Exceptional

17 Apr 2026

Julee

we had a nice King suite on the 4th floor. plenty of space to hang out and watch tv when we had family come over. The kids got to swim in the pool. We used the facility's bbq grill and cooked for family. Staff is nice. Breakfast is nice. The coffee bar is great (just wish they'd leave the coffee going longer). Our room was clean...no funky smells.
My only complaint would be when the housekeeper came into the elevator with us w/ her cart and vacuum. Her vacuum stunk so bad we nearly puked. That smell lingered in the elevator for hours. And there's only one elevator in the building.

Partner

2/10

Poor

16 Apr 2026

Lamont

Room was horrendous i had to go purchase my own comforter set and broom and cleaning products. The bathrom had urine all on the toliet and hair all behind it. Mattress had a horrible smell. The carpet was disgusting and filthy there were to big red spots on the carpet and it nasty. The floor and ceiling and ceiling fans were dusty. The worst place i have ever stayed.

2/10

Poor

14 Apr 2026

Celeste

saved in room 320. I am new to the area out of town and was attending a funeral. If i was not cash strapped; i woukd have left immediately. I am totally upset with the my room. The best thing about place is the breakfast buffet, parking, and staff.
. The 320 room stinks, musty, fishy smell, there was a roach and bigs flying in the bathroom.
rust on the heating cooling unit, rust at the base of the lamp that does not work, rust on the light fixtures
. Water spots on the ceilings and in the bathroom ceilings
. Mold on the corners of the tub
. The hallways have a very strong musty, damp, fishy smell. It actually made me choke and nausea.
. The drawer between the beds doesnt close.
Someone had wrapped the telephone cord around the drawer handle to keep the drawer close.
I can provided photos if you want them.
I am requesting a refund. I will NEVER stay at a Quality Inn EVER again!!

Family

4/10

Poor

14 Apr 2026

Patricia

They kept my deposit for no reason. BEWARE!

Self

2/10

Poor

12 Apr 2026

Monica

The bed was very uncomfortable box spring was hanging one way and the mattress another way bed was crackling like the box spring was broken and the room wasn’t ready at 3:00 it wasn’t ready until after 4:00 pm I really wouldn’t recommend this hotel to anyone and they only clean the rooms every 3 days !!! I was very disappointed in my stay there.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Jaunell

Everything was very clean. For me the toilet is to low and the AC not cool enough.

Family

8/10

Excellent

12 Apr 2026

Winnie

A couple of places you can drive to

Self

8/10

Excellent

12 Apr 2026

Winnie

Did not have a variety and friendly staff.

Self

8/10

Excellent

12 Apr 2026

Winnie

Parking felt safe and the staff were very friendly and helpful.

Self

2/10

Poor

12 Apr 2026

Russell

Check in was very late and messed all plans up. Purchased insurance and room wasnt ready. Very inconvenient

Partner

10/10

Exceptional

08 Apr 2026

Paul

The property exceeded our expectations. Rooms were clean, and the staff was extremely friendly and helpful.

10/10

Exceptional

04 Apr 2026

Julee

breakfast was decent. Parking is easy

Partner

6/10

Pleasant

03 Apr 2026

Joshua Ryan

Shouldn’t have carpet in an animal friendly hotel. Staffs dog peed on the floor next to me, the dog smell was horrendous in the lobby.

Self

6/10

Pleasant

29 Mar 2026

Angel

Breakfast was only served until 9 on the weekend so I didn’t make it down in time but others in our party said it didn’t offer much and quality was not great. When I checked in the property wreaked of skunk weed. Hallway to room stunk really bad. Moldy smell. By morning the lobby smelled better but 2nd flood still smelled really bad. Hotel room was musty smelling but once the air was turned on and it cooled down it wasn’t as bad. Top sheet had a nasty stain on it so I swapped it out, also found hair in the bed. Day staff was very friendly just not a great location as far as housekeeping goes. Won’t stay at this location again.

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Amber

Breakfast was amazing , room was perfect , staff was fantastic

Partner

8/10

Excellent

24 Mar 2026

Brandon

N/a

Friends

10/10

Exceptional

19 Mar 2026

Wanda

Great place for a stay..

2/10

Poor

19 Mar 2026

Grace

Appreciated Mayo Clinic having the ability to accommodate me for three days out of my spouse’s recovery period. The traumatic experience of reserving four nights at Quality Inn has left a disturbing impression on me that will never forget, unfortunately had to return once discharged. Location is within JAX industrial zone, upon arrival it seems as if power bill has gone unpaid, NOTHING close to pictures posted. Room 311 should be condemned, three steps out of elevator and it feels as if everyone (in-out) are heading towards your dated room. Bed bugs are prevalent, the bath tub had two small-unnoticed pet turds between the shower curtain and tub (main reason why I didn’t stayed the first 3 nights), shower faucet is off grid because curtain rod was forced onto wall, out of curiosity pull out sink stopper and it’s full of grime and clogged with hair (ITS NEVER BEEN CLEAN), door to bedroom is missing ALL bottom hinges and screws, the one window in room has NEVER been cleaned either, dismal view to -CLOSED- pool is one full of algae’s. Add to insult upon checking out the one (shared by staff & guests) elevator was out of order. Imagine going down three flights of stairs with a disabled person, medical equipment and luggage? I AM TRAUMATIZED!!! Staff is oblivious of deficiencies. Quality Inn do better. Never been to a QI and will never recommend such low quality brand.

Family

10/10

Exceptional

18 Mar 2026

Kimberly

Excellent 👍

Family

8/10

Excellent

15 Mar 2026

Jose L

Although it is 100% smoke-free. There is a strong smell of cigarettes. the room furniture is deteriorated. Service staff are attentive and helpful.

Family_with_children

2/10

Poor

14 Mar 2026

Mark Luis

Breakfast was ok , property needs updating, pool closed

8/10

Excellent

13 Mar 2026

Mark

Good hot breakfast, clean pool, good value.

Self

8/10

Excellent

13 Mar 2026

brieanna

Good price hotel. The room was decent. No complaints.

Partner

6/10

Pleasant

12 Mar 2026

Heather A

Old hotel. One elevator which everyone needs if going to floors 2-5. Stairwells aren't marked clearly. Very thin room entry doors with light seeping in at night. Nights were noisy. Room wasn't cleaned well. No fruit at breakfast, just carbs. Staff was friendly.

Self

2/10

Poor

11 Mar 2026

Eloy A

The bathroom had stains on the toilet, like if it was rusted the countertop in the room 409 looked as if it was gonna fall apart in the bathroom we didn’t get any room service the three days that we were there I was just extremely disappointed with the cleanliness and the way the bathroom and room looked.

Partner

2/10

Poor

09 Mar 2026

Luis

The photos are not as the rooms and hotel actually is, the hotel has a smoke and weed smell all over the hallways and the bathroom and rooms are not updated as it shows on the pictures.
People on the room above is were fighting late at night, and screaming. Our kids were afraid.
Talking to the staff they offered to cleans the room better and they did even the hallway smelled better but again late afternoon, all the smoke and weed smell came back. The actual hotel has a sign saying that they are smoke free.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Natalie

Dirty, water leaks, mold, hallways smell like marijuana and stained up sheets and towels, lots of openings around windows and doors, crack in wall and very dirty floors. Staff on Friday night once I checked in and seen the horrid conditions after dealing with my daughters asthma due to the extreme smoke smell everywhere! She offered Friday night free due to the inconvenience & said to speak to management on Saturday for a room change. Once spoke to supervisor was informed I cannot have Friday free and only can have 50% off but the inconvenience was their fault ! They put me with my daughter into a Smokey room that wasn’t ever ready to have tenant stay in. Mostly the whole hotel needs work. Then it also shows a pool yet it’s not in service . A lot of false advertisement and I have photos and videos to show for proof if needed. Even the new room had mold and a water leak from the AC which I complained and asked for maintenance and they never came.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Juan

When we got to the hotel the room 206 was in bad conditions. Rusty toilets mildew on bathroom walls bad smell.
Got moved to 308 which the front door was not closing properly not lock on the door and the smell was bad as well
Definitely not a good experience
They told me I am getting some type of refund

Family_with_children

8/10

Excellent

08 Mar 2026

Tracy

Overall a good stay for 1 night in transit. The room was nice, bed was very comfortable. 5th floor had some issues with a couple wasps, which I left alone and just told the front desk and they took care of it. Fitness center had 2 machines and weights so better than nothing. Pool did not look appealing so I passed on that.

Self

2/10

Poor

08 Mar 2026

Kristina

We found bed bugs when we went to go to bed,and had to change hotels at almost midnight

Family_with_children

8/10

Excellent

05 Mar 2026

LaKesha

The room we had was nice. Not from Florida, Im starting to think that all hotels will have dead or alive roaches. Which we found one by the plugs near the bed and a dead one in the draws. The room we had was pretty dark, not enough lights or natural lights. And abone checking in the was a pile of food outside our door. I had to ask for the wifi password as they dont just give it out. And for some reason I could not find a ice machine.

Family_with_children

8/10

Excellent

02 Mar 2026

CHUCK

I didn't use the pool

Family

10/10

Exceptional

22 Feb 2026

Brandon

Great value, large room, helpful staff. Clean.

Self

8/10

Excellent

18 Feb 2026

Zoey

Clean room, friendly staff. I enjoyed my 2 night stay here. I was out and about all day so I was only here to sleep and the room got the job done. I would stay here again.

Partner

10/10

Exceptional

16 Feb 2026

Mike

Yes

4/10

Poor

16 Feb 2026

Tigra

The front desk staff was excellent but when I arrived at 3 neither on of my rooms were ready due to them not being cleaned, so my rooms were switched to two that were ready but on was half cleaned and didn’t have bedding in which I had to go down stairs and ask for a broom and dust pan to sweep up the floors because there was physical evidence that the previous guest had a dog so there was dog hair, broken half eaten dog treats and paper the dog had torn under the chair and near the fridge area.

Leisure Family

2/10

Poor

15 Feb 2026

Claudio

Unfortunately, this was not a good experience. The hotel is very old and clearly needs a major update. As soon as we entered the room, there was an unpleasant smell that never went away. The bathroom smelled terrible, and the toilet was loose, which was very uncomfortable.
The elevator was literally held together with tape, which gives a very poor impression and makes the property feel poorly maintained. Overall, the entire place felt neglected and not up to the standards you would expect when staying at a hotel.
I would not recommend staying here.

Business_and_leisure

2/10

Poor

15 Feb 2026

Larry

The stay was bad the door to the bathroom didn't work.also t.v was broken and the tried to take my deposits for it do not stay found somewhere else

8/10

Excellent

15 Feb 2026

Diane

Checking in was good, but we had problems with the room. The TV did not work, and stains on the comforter. I let the staff know and she said to make it right she would return $51.00 of the rate . She said to contact Expedia for my refund. .

Leisure Pet

4/10

Poor

14 Feb 2026

Kristina

There was a dog that kept barking , bed was in rough shape as far as the mattress. Breakfast was good.

Leisure Family_with_children

8/10

Excellent

03 Feb 2026

William

Very nice, the staff, very clean, everything and the spectacular breakfast

Leisure Self

10/10

Exceptional

02 Feb 2026

Kelly

Juliette was awesome in helping us change to a different room. Very helpful with the TV. It wasn't working. She was just amazing.

Leisure Family

8/10

Excellent

02 Feb 2026

Julee

Our room very clean. The queen bed felt more like a full size bed. Breakfast was good. Staff was okay, nothing notable.

Leisure Partner

2/10

Poor

30 Jan 2026

rodney

I didn't stay at the room tried to request a refund and got denied I told them ahead of time that I had car problems and couldn't make it

4/10

Poor

26 Jan 2026

Damien

No hot water in the shower

Business Self

6/10

Pleasant

24 Jan 2026

Teondra

Very affordable, the room was bug free, the room also had an odor but it wasn’t too overwhelming. There was trash on the elevator and crumbs for almost a whole day. Wouldn’t be my first choice again, more like the last resort

Leisure Partner

10/10

Exceptional

22 Jan 2026

Pamela

The bed was a bit firm, but it was serve it purpose for what I needed. I needed a place to rest after work and had some business in Jacksonville the next morning. I didn’t want to drive 45 minutes home and then turn around. Since I worked close by, I booked a room. Thanks for your hospitality! The staff was so nice, and I really appreciated the breakfast the next morning.

Business

6/10

Pleasant

06 Jan 2026

Cedric

Had to be moved from my room due to a broken shower rod & shower head, just to be moved to another room

Self

4/10

Poor

03 Jan 2026

Ardell

No cable TV. Or Internet

10/10

Exceptional

01 Jan 2026

rebecca

Rooms need some attention. Mold in bathroom. Toilet is very wobbly not attached to the floor. Bed wasn’t bad but new mattresses (no springs) would be better. We had 2 stays in a week different rooms same issues. one of the rooms we discovered live roaches the last night and we discovered many dead ones around the fridge cubbie.
Staff was so nice! I might try it again but not soon.

Leisure Friends

6/10

Pleasant

29 Dec 2025

Charles

The room was clean and staff very friendly. Yhe problem is they advertise they have a hot tub, but actually they have some rooms with a Jacuzzi bath, one of which I reserved. When Igot there Hotels.com had reserved me a room which did not have a hot tub. You should stop listing a ho tub as one of the amentied.

Partner

8/10

Excellent

23 Dec 2025

Lloyd

Really liked room, wish I could specifically reserve the one provided. Met my needs and would stay there again.

Leisure Self

8/10

Excellent

20 Nov 2025

Larry

Easy to find and close to project, will stay there again

Business Self

8/10

Excellent

17 Nov 2025

Cierra

Clean room

Business

8/10

Excellent

11 Nov 2025

Carea

Room was clean. Staff was friendly. I only needed a room for one night. It served its purpose.

2/10

Poor

10 Nov 2025

Stephanie

It was smellly mildew odor on the floor nothing worked

Leisure Partner

10/10

Exceptional

09 Nov 2025

Khadine

I wanted to take a moment to recognize the staff that was working during my stay. The young lady with the curly hair, the lady with the longer darker hair, and the tall slim gentleman with the ginger-ish look were all amazing. Their customer service was warm, helpful, and made my stay very pleasant. The gentleman who lives on the property especially stands out—he is truly top-tier, and the young lady with the curly hair is as well. They really made me feel welcomed.

However, when I checked in Thursday night after 12 AM, the gentleman at the front desk at that time could benefit from a little more customer service training. He wasn’t rude, and I don’t want him to be reprimanded, but he came across a bit dry and didn’t provide some basic information—such as the Wi-Fi password or directions to the elevators. I’ve stayed here before, so I knew where to go, but I just want to point out that, as the person greeting guests, a warmer approach would make a big difference.

Overall, the service from the daytime staff was excellent and made my stay enjoyable. I hadn’t visited in a while due to a past experience with a previous cleaning staff member, but it seems that issue has been resolved, and I’m glad I gave the hotel another chance. You all really did a great job this time. Thank you.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Damion

Yes

6/10

Pleasant

09 Nov 2025

Roselyn

The stay was ok, the front desk for sure was very friendly and welcoming. Breakfast though continental, could have a healthier option.

Friends_and_family Family

2/10

Poor

03 Nov 2025

Duana

I booked this hotel for my maid of honor and this turned out to be the worst experience she has ever had with a hotel. There was mold on the door and it covered the lamp shade. She brought it up to management after she checked, but she hadn't paid for the room and advised me of the situation. I called to try to get it comped or discounted, but never received a return call.

Family

10/10

Exceptional

02 Nov 2025

Shamekia

Everything was just right

Self

2/10

Poor

19 Oct 2025

Lauren

There were bugs and mold in the bathroom, and the bedding was stained. Checked in and checked back out an hour later and. Hotel will not refund the money because they said “it’s not that bad.” Do yourself a favor and stay anywhere but here.

10/10

Exceptional

14 Oct 2025

Mark

Nice

Leisure Self

4/10

Poor

09 Oct 2025

Christopher

We enjoyed the big room. The bathroom door didn't lock, a previous occupant had removed the smoke detector, and there was a leak in the breakfast nook that was apparently a problem from way back.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Janet

I love the bed it was very nice the parking was good the. Staff was very nice i would stay there again

Leisure Partner

10/10

Exceptional

04 Oct 2025

DAVID

All good

Leisure Self

8/10

Excellent

28 Sep 2025

Deanna

Okay

Self

6/10

Pleasant

28 Sep 2025

Maurice

My room had an issue with the toilet being loose and the shower would not drain properly. Got switch to a different room but the same issue happened with the toilet

Leisure Self

10/10

Exceptional

22 Sep 2025

Gabriel

Good

4/10

Poor

18 Sep 2025

Erinn

Friendly staff / poor quality room

Leisure Family

2/10

Poor

06 Sep 2025

Rachel

It was bad

Leisure Family

4/10

Poor

04 Sep 2025

Jacqueline

Smelly rooms

They first gave me a room that was disgusting, not clean, beds weren't made, looked and smelled like someone or something peed all over everything, found out they were supposed to be even using that room, so I don't know what happened there but it gave me the heebie geebies, then gave me an upgrade for the inconvenience, the room was clean and essentially comfortable, but had an odor that I can't describe. I will not be choosing this hotel again.

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Luis

Great stay for the price! You get what you pay for!

Business Self

6/10

Pleasant

24 Aug 2025

Randel

The property was adverage. There was an odor through out the hotel, the shower head in my bathroom was not fixed properly, there was hair on my sheets when i pulled the blanket back.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Tiffany

everyone was really nice!

4/10

Poor

22 Aug 2025

Traci

I’ve stayed at this hotel as a Best Western in past 2 yrs, don’t have any complaints at that time regarding stay. This time…aside from Diamond and Mariah it was pretty disappointing. Walked in and place was dark, around 1pm. Was greeted by Diamond and felt comfortable…after checking into room. Hit by the smell of mildew, I went downstairs and asked for something to spray room with as it was pretty strong smell of mildew. Was given some spray as “ it’s pretty strong and will help” , from maintenance guy. Diamond did offer to move me but I declined as my things were already there with the room sprayed. I didn’t want to be a bother. Came back and wasn’t as bad of smell. Noticed the mildew though at all vents, throughout facility, outlets not holding cord plugged into and lights not working at switch. Again I can deal with. My family member checked in..room smelled worse and I sprayed the spray that was given. Moved canine to my room as spray was “strong”. Came back for the evening and room/rooms smelled bad. Dealt with. Again Diamond offered to move but at this point maybe the whole place was like this. The SMELL OF wEED was VERy STRONG throughout the entire stay.
ALL over the interior of facility. Shower was VERY slippery upon stepping in, VERY, shower curtain slid away from rod. And drain plug did not engage in drain position and tub filled. Spotlight over pool shined directly in window even with blind covering window. Lots of mold throughout vents. Disap

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Eduardo

The room was clean & cool, all amenities present except a hair dryer which we eventually received after PM Front Desk Gentleman said none available. It was clear he didn't even look b/c when we asked AM Front Desk Diamond in the morning, she gave us one immediately from a drawer filled with them. Diamond's customer service is top-level, thank you! 5 STARS for Diamond!

Leisure Family

6/10

Pleasant

16 Aug 2025

Allen

Ants were in my bed when I got it on second night but front desk was very helpful and got me a new room

Business

6/10

Pleasant

10 Aug 2025

Angel

I have been staying at this property every 3-4 weeks for quite a while. They've always been accommodating and friendly. The last visit has insured I'll not be back. I have called and emailed looking to speak with manager. I have not received a return call. My last stay here I received many (100's) of bedbug bites and when I returned home ended up in urgent care for a massive infection from them. 3 weeks later I'm still on antibiotics and will end up with some scar tissue from how badly I was bitten. Though I had bites all over my body, my right thigh received the worst of it and was swollen to almost twice it's size. I've only ever run into bedbugs once before in my life and it was nothing like this. Itching, burning, bruising, and skin issues that may leave actual pocks in my skin.
No return call, no apology, no concern that I won't be back. Sadly, I know all the employees I've been there so often, it had become my home away from home. Time to find a place that cares about the pain and discomfort I've suffered through and the side effects from the antibiotics.

Business_and_leisure Self

2/10

Poor

30 Jul 2025

Bianca

The staff was great the smell was horrible

2/10

Poor

27 Jul 2025

Meghan

It was frightening. The place smelled and the rooms were clean at all.

Would not recommend anyone stay here. My family member paid for us to stay hete while visiting figured

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Angel

I stay here about every 3wks or so. It's a good central location in yown

Business_and_leisure Self

8/10

Excellent

21 Jul 2025

Michelle

Our stay w

Partner

2/10

Poor

13 Jul 2025

Shycann

Horrible hotel that needs to be updated

Well first its 2025 why dont you havebtap to pay as I never carry my cards on me. Second, they gave me a room on the first floor that smelled musty and felt wet in the air. Fridge was dirty,still had food the last person. There are ub cord outlets so if you need to charge anything its plug in only. They really need to update really. I felt like I was back in the 70' s it really was horrible. So glad it was just one night and definitely!!!!!!!!!!not worth $100.. Motels 6 is more up to date then this. What a shame.

Business Self

10/10

Exceptional

12 Jul 2025

SHARONDA

Safe

Leisure Family

10/10

Exceptional

10 Jul 2025

William

Friendly staff and comfortable room

Business

10/10

Exceptional

02 Jul 2025

Arnold

Excellent stay

For the price, this place is a def five star hotel. Staff was super friendly and professional. The bed was uber comfortable (which I did not expect). I would highly recommend this hotel.

Partner