Name: Best Western Canal Winchester Inn - Columbus South
Address: 6323 Prentiss School Place, Canal Winchester, 43110, US

2/10

Poor

19 Jul 2026

Dalton

I went with a different location and they took money from us after we canceled our reservation and refuse to make it right

2/10

Poor

15 Jul 2026

Jonathan

A pool was advertised, but the pool was empty and looked like it hadn't been used in years. The hallway carpets were filthy. Our room was passable. We would have left but we were tired from traveling.

The worst part was the clientele. There were workers and semi drivers staying there. They were fine. The rest though looked like they were crack or meth heads. Very sketchy place. Do not stay here.

Family

4/10

Poor

12 Jul 2026

MARK

Pool was not open.

Partner

10/10

Exceptional

12 Jul 2026

Traci

Quiet room

Partner

8/10

Excellent

06 Jul 2026

Annie-jeannie

The staff were very friendly, rooms were clean. Breakfast we couldn’t eat there because of allergies one is celiac & the other is lactose intolerant. Challenging situation also in some restaurants Other then that we had a pleasant stay. Very close to where we went for conference.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Ted

The hotel was in a nice location to where we were visiting and near a lot of different restaurants. Close to a Walmart.
The only thing is that it’s a little dated and their pool isn’t open which they said was on their website under things to know.

Family

4/10

Poor

05 Jul 2026

Monique

My jacuzzi tub was dirty

Partner

6/10

Pleasant

05 Jul 2026

Christopher

TV didn't work in the room

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Elie

Breakfast area was clean and the food was hot and easy accessible.

2/10

Poor

30 Jun 2026

Michelle

There were no snacks in the vending machine. The pool was being serviced. Both were a major inconvenience.

Partner

8/10

Excellent

29 Jun 2026

Thomas

It was better than anticipated.

Business

8/10

Excellent

26 Jun 2026

Donna

Needs updated, and bathroom was quite small. Other than that, no complaints and location is very good if wanting restaurant and shopping near.

Partner

8/10

Excellent

25 Jun 2026

Joshua

In room jacuzzi was great and the King Deluxe room is very nice.

2/10

Poor

25 Jun 2026

George

This hotel is very, very run down. Carpets are thread bare and it has been painted so many times there is paint all over the moldings. Tubs are original plastic, caulking is getting moldy and tub didn’t drain. I really hate to leave this review but I would not recommend at all. I don't care about the pool being closed or the cheaper price. It’s just worn out. Bed lines were fine, maybe it was clean, tvs from 2004 and crazy super bright white light bulbs. It’s honestly not as advertised in my opinion. Sorry but it’s a hard pass. Staff was nice and friendly but that’s all.

Partner

2/10

Poor

25 Jun 2026

Jamie

First of all the bathroom hadn’t been cleaned. There was evidence of hair all in the tub and around the toilet, not to mention the sink was leaking. Water was pouring out of the sink when I used it. When I reported it they claimed that someone came and fixed it, but the water was still leaking. If you are handicap, or have difficulty walking upstairs, this may not be a good hotel for you to use because we had to carry our bags to the second floor. The pool was closed because it was terribly damaged.

Family

4/10

Poor

22 Jun 2026

DON

Every time I turned on the television, Fox News would always appear first. Consequently, I'll not stay there again.

Self

10/10

Exceptional

22 Jun 2026

Michael

Rooms were clean. Breakfast was good

Family

4/10

Poor

20 Jun 2026

James

Felt like they were speaking down to me.

Partner

8/10

Excellent

17 Jun 2026

Dawn A

Definitely a little older property but clan and comfy. Wonderful staff and breakfast, pool will not be in service for a while as we were told so if that’s a factor they will allow you to cancel and go elsewhere. Worth the money and safety and comfort for a road trip!

Family

6/10

Pleasant

15 Jun 2026

Rebecca

Staff was friendly and kind. Overall my stay was sufficient,

10/10

Exceptional

14 Jun 2026

Nancy

Excellent stay. Front desk service very supportive.

Partner

6/10

Pleasant

07 Jun 2026

Joann

The rooms are clean, but there are a problem with the TV however the breakfast was delicious but I was disappointed the pool was not working ,staffing was professional ,phone cord kept dropping off the phone

Family_with_children

8/10

Excellent

03 Jun 2026

Lisa

The overall stay was great the room was great we didn't get up in time for breakfast the negative thing the pool was closed however they offered me the option to cancel my reservation at check in or the use of a pool at another hotel that they own but overall I would stay there again

6/10

Pleasant

29 May 2026

Dean

The room was showing some age but it was clean and comfortable. Breakfast was adequate to good. Towels were lovely big and soft. However, if the pool is out of order I should have been told when I registered not when I arrived. Hot water in the shower was tepid, not hot. Key card didn’t open the side door so I had to walk around to the front. Not a bad experience, just average though.

Self

10/10

Exceptional

23 May 2026

Yamileth

We needed a place to stay for the night, it was clean enough and beds were comfortable.

10/10

Exceptional

16 May 2026

Samantha

Fantastic stay! Will definitely stay again next time I travel to that area.

Friends

8/10

Excellent

15 May 2026

Lisa

Staff was helpful. Well attended continental breakfast. Good stay for the price.

Family

2/10

Poor

11 May 2026

Dustin

Seen four spiders crawling around in the morning when I was getting ready to leave. Stuff real dusty. Not clean.

4/10

Poor

09 May 2026

Robert

A/c didn't work in my room and fridge was warm at best. TV only had 1/3 of the channels listed on tv guide.

Self

8/10

Excellent

03 May 2026

Ronald

The pool was closed, need of repair. The breakfast was good, with a selection of food, the room was clean, the staff were friendly, need to speak slower to seniors.

Family

8/10

Excellent

03 May 2026

Sharon

The pool was closed due to repairs so that was disappointing. Breakfast is later (6:00/6:30) so plan accordingly if you need to leave early like we did.
The coffee was out when we went to leave and he allowed us into the breakfast room to get it from there but nothing else.

Partner

6/10

Pleasant

27 Apr 2026

Sherri

Booked this hotel as it was advertised as having a pool. The pool was closed for maintenance when we checked in. I had worked 9 hours and drove 4 hours to get there. It was almost 9pm. I was not switching hotels. I think I should have been alerted prior to check in day so I had a choice to book elsewhere. Very disappointed!!!!

Partner

6/10

Pleasant

27 Apr 2026

Patricia

The pool is always under maintenance when I have stayed here. Breakfast was average but ok. There is always a musty smell in the halls and stairwells, and possibly a faint smell of marijuana is present. Basic place to stay, no frills. But if you don't plan on spending too much time in the hotel, it does the job at a good price. Staff was nice. Side entrance door from parking lot is never locked after hours which is a security issue.

Family_with_children

4/10

Poor

26 Apr 2026

Jamie

We chose this place because they advertised a pool. The pool was closed for \"maintenance\" despite not being advertised as such on booking sites or the BW website.

Staff never answered front desk phone.

Our TV remote didn't work, and staff never came to the room to address it after stopping at the desk.

Was almost impossible to swipe room key to enter from side doors, so had to walk around to front door to enter.

Room was fine, but was very disappointed that the pool was closed (traveling with kids), and overall - the value was very low.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

christina

The room was clean. The gentelman checking us in tried to charge me.for my service dog. Thankfully assistant manager was able to corrwct it

Family_with_children

10/10

Exceptional

26 Apr 2026

Eilat

As far as best westerns are concerned, this one was wonderful!! The staff was great especially the lovely lady who is a manager there, she was the best!! Breakfast was great with many options. Beds were super comfortable. All in all we loved it and will definitely be back

Family_with_children

10/10

Exceptional

26 Apr 2026

Mark

I enjoyed my stay, it was a very pleasant experience.

6/10

Pleasant

24 Apr 2026

Michael

The shower was terrible with with very little water coming out.

Partner

4/10

Poor

17 Apr 2026

Crystal

The reason we booked this hotel is because the amenities stated a pool and hot tub, however they don't have a hot tub because it was removed months/years ago and the pool has a hole in it so not in use. We feel they should be updating their information and we should have been informed about these issues before our stay. Very disappointed.

Partner

4/10

Poor

12 Apr 2026

Kelsey

BED BUGS and the guy at the desk acted like he doesn’t know what that is and it’s normal

8/10

Excellent

08 Apr 2026

Virginia

It was a perfect spot lots of restaurants to choose from nearby, rooms were clean and free breakfast. Pool was down for maintenance which was a bummer and breakfast was your typical generic eggs and sausage that doesn't really taste like eggs or sausage lol but again it's for free so beggers can't be choosers. All in All I'd stay here again

Family_with_children

6/10

Pleasant

05 Apr 2026

Amber

The room seemed relatively clean, it was nice size. We obviously didn’t spend much time there. My biggest con was the fact that our air didn’t really work, we had it on cool for quite a few hours and came back to a warm room still. The guy at the front desk is incredibly nice, but the hotel itself seemed a little outdated.

Partner

10/10

Exceptional

30 Mar 2026

Jaunell

Good breakfast and comfortable bed

Self

10/10

Exceptional

19 Mar 2026

Nathaniel

Clean room, great owner!

6/10

Pleasant

16 Mar 2026

Annette

It is very outdated. No elevator. Pool was closed. No vending machines. Only one ice machine. Was very clean. Mostly foreign people worked there. Breakfast was good. The housekeeping employees were very rude. Saturday afternoon we were just chilling in the room, with the door locked. All is a sudden the door opens and they don’t say anything and start to walk in the room. They notice someone setting in the chair at the desk and say “Oh” and go back out then suddenly comes back in and starts talking. I jump up out of the bed and run over to the door. She is asking if we need clean towels or anything. We have the privacy door hanger in also. I tell them no. They didn’t say “housekeeping” or anything before coming in, didn’t knock. Then didn’t even sorry or anything either. Good thing we weren’t doing anything. lol. That was very rude. Other than that is wasn’t to bad for the price we paid. Will never return to stay there again.

Family_with_children

6/10

Pleasant

15 Mar 2026

Tani

The front desk was rude. And the pool was out of service that is one of the reasons I chose that place.

Family_with_children

2/10

Poor

15 Mar 2026

Issa

No

10/10

Exceptional

13 Mar 2026

janelle

Front desk and housekeeping were great. Great customer service. Clean. Easy check in and out. Late check out was an option. Kids had amazing time especially at the pool. Good breakfast options and coffee bar was top tier.

Leisure Family_with_children

8/10

Excellent

10 Mar 2026

Jennifer

Overall good location- close to restaurants & stores. Comfortable bed, had a working ice machine.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Pauline

Comfortable bed; Well designed bathroom with safety features.
A nice stay.

Self

10/10

Exceptional

04 Mar 2026

Rose

The staff is great

Self

4/10

Poor

01 Mar 2026

JOHN

Charged to much for what we got, tv didn't work correctly. Explained everything to the front desk person whilst checking out, I'll never stay there again. No refund or money off was even offered!

Partner

2/10

Poor

26 Feb 2026

April

Was itching really bad after waking up in ther bed and had a bite on my arm

Partner

8/10

Excellent

16 Feb 2026

Julian

Staff was nice room was clean

Leisure Partner

10/10

Exceptional

15 Feb 2026

Cynthia

Staff was nice and friendly. Rooms were clean, nice and quiet.

Leisure Self

10/10

Exceptional

12 Feb 2026

Sasha

My kids loved the pool and the water was kinda warm so that’s a plus. Breakfast was nice too. Would

10/10

Exceptional

25 Jan 2026

Cora

Room was cleaned well. Offered everything I needed a staff was friendly .

Partner

4/10

Poor

10 Jan 2026

Robert

No hot tub, breakfast food was horrible and old

Partner

6/10

Pleasant

22 Dec 2025

David

Hotel and room is very dated and showing numerous signs of wear.
Staff was friendly and polite

Partner

10/10

Exceptional

19 Dec 2025

Jeffrey

Hotel was clean. Breakfast was more than continental, in my opinion, which was a pleasant surprise.

10/10

Exceptional

29 Nov 2025

Victoria

Clean, friendly staff, good breckfast.

Partner

4/10

Poor

21 Nov 2025

Karl

Check in - they insist on actually taking a $100 payment for deposit, not just placing a hold on your card that can be released quickly. This seems sketchy to me, and is definitely not customary. Maybe they'll pay me back in 2 weeks. Plenty of signs for the rules.. like if your clothes stink and it makes the room stink you're responsible for a massive cleaning fee - not a concern for me but probably is for somebody.

Facilities - dated, faded, cheaply repaired where repairs are made.

The exterior side door to the building does not lock or even latch, so access to the interior hallways and stairwell is not controlled.

The sheets barely fit the bed, the mattress was stained, and the blanket was worn, there was no comforter/cover as any other hotel would have. I suppose the blanket may have been a comforter when it was new, if so it's the thinnest possible.

The room was not dusted anytime recently. When I disinfected anything I'd have to touch I took care of some of that.

There was somebody else's hair.. short curly ones... all over and beneath the fold down shower chair (accessible room).

The desk chair was stained with God-knows-what, the sitting chair was designed and built for the comfort off a midget, and the desk looked like it had been scarred by some pretty interesting evenings and substances.

It didn't kill me, but I probably won't be back.

2 stars because the toilet and heater worked.

Business Self

6/10

Pleasant

09 Nov 2025

Lisa

The front desk staff when we checked in was not very friendly. Room was clean. Check out was friendly and easy.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Janet

I am grateful to the staff member, who changed my reservation so that I could get a room on the main floor. The elevator was under repair and I have difficulty using steps. I learned that 3rd party booking offers a section for comments, where I can list limitations. After a long exhausting day I was so appreciative for this young man' s help.

Leisure Self

10/10

Exceptional

01 Nov 2025

Marcus

I love it real clean

2/10

Poor

26 Oct 2025

Scott

At check in, the key card would not open the door. Ended up being an issue with the door. Had to take another room thst had 2 queen beds, not the King we reserved. At 3:45 am, was awakened by very loud muisic. I called the front desk and it took over 1 hour for it to stop!
Finally, this property charged $100.00 security deposit!! The room was jut over $100.00! NOT REASONABLE!
VERY DISAPPOINTED!!

Leisure Family

10/10

Exceptional

23 Oct 2025

Patricia

Comfortable

Clean room, older furnishings but okay for the price

Partner

8/10

Excellent

16 Oct 2025

Linda

Have stayed here many times due to restaurants, etc. being right by the lodging. Breakfast is good, staff overall fine, and generally very quiet.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Christina

Room was clean, beds comfortable. Pool had stuff floating in it.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Dave

We actually booked this room after arriving at another hotel that was a disaster. We were just here for one night and were lucky to find a room at all. Checkin staff were awesome!

Partner

10/10

Exceptional

29 Sep 2025

Deborah

Nice pooy

10/10

Exceptional

12 Sep 2025

julie

Returning customer, love it here, free breakfast and pool

Leisure Family

8/10

Excellent

02 Sep 2025

James

Property is conveniently located near shopping and restaurants.

Leisure Partner

10/10

Exceptional

16 Aug 2025

JOSEPH

Clean place very quiet.

Self

8/10

Excellent

05 Aug 2025

Amy

The room was clean and everything worked. Exactly what I expected.

Self

10/10

Exceptional

04 Aug 2025

Lisa

The hotel was close to shopping and restaurants also close to my family

Leisure Family_with_children

6/10

Pleasant

04 Aug 2025

Denis

Overall the property was ok but the room reeked of cigarette smoke. It was supposed to be a non-smoking room.

Leisure Family

6/10

Pleasant

03 Aug 2025

Andrew

Something felt a little odd

Staff friendly however something just felt off. Got the room with the hot tub. The deposit was $150 which is much higher than most and the hot tub is on a 15 minute timer with restrictions that remind you of California. The bed was generally comfortable and everything else average.

Partner

10/10

Exceptional

28 Jul 2025

Deidra

Great staff, comfortable beds

6/10

Pleasant

26 Jul 2025

Elly

Egh .. can do better

Overall stay was fine; but the old lady at the front desk was very rude and unfriendly…. The house keeping staff was even friendly .. no hot tub… vending machine only takes cash … most likely will stat elsewhere next time

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Verified traveler

Ok, clean enough breakfast was not good. Staff was pleasant

Friends_and_family Family

8/10

Excellent

14 Jul 2025

Khalif

Good property overall

Business Family

8/10

Excellent

11 Jul 2025

Pamela

Convenient to main highway & restaurants

Leisure Self

10/10

Exceptional

08 Jul 2025

Michelle

We’ve stayed here several times and always enjoy our visits. The whirlpool tub is the main reason we choose this hotel. It’s clean, relaxing, and exactly what we’re looking for. The area is quiet and feels very safe, and while we haven’t interacted much with the staff beyond check-in and check-out, they’ve always been friendly and helpful. We’ll definitely be back again.

Business_and_leisure Partner

8/10

Excellent

07 Jul 2025

Elizabeth

Room was nice but with limited space for placing kitchen items I have to bring on my trips.

Leisure Self

2/10

Poor

07 Jul 2025

James

Tub/shower drain was plugged someone's else's hair was in the drain 6 inches deep by the time you took a 3 minute shower, canceled the last night there because they never attended to it even after i reported it the first day. have pictures nowhere to post them

Leisure Family

8/10

Excellent

06 Jul 2025

Annie

Very quick service & quiet too.

Self

10/10

Exceptional

30 Jun 2025

Linda

It was very quiet in spite having tons of shopping, restaurants,etc. within walking distance. Was also close to interstate.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Dustin

All the staff was great

Leisure Friends

10/10

Exceptional

19 Jun 2025

Harrison

The front desk personnel were very gracious and welcoming.

Business

8/10

Excellent

17 Jun 2025

Beverly

Very nice. Will stay again.

Leisure Family

8/10

Excellent

15 Jun 2025

Janine

One night stay

We just needed a place to stay for the night. This met our needs. The beds are comfortable and the room/hotel is clean. Walls are thin I could hear our neighbors talking. But I got a good nights sleep.

Friends_and_family Friends

4/10

Poor

08 Jun 2025

Jeff

Broken floor tile leaning against the wall, tissue dispenser broken falling out of the wall, no shampoo or soap for the shower, tv remote did not work, room keys took 10 or more times to open the doors

Leisure Family

2/10

Poor

02 Jun 2025

Tanyada

Terrible

6/10

Pleasant

31 May 2025

Sharon

We were not impressed with the breakfast. Sausage was just warm and the eggs had been there awhile. The toaster was very slow and the bagel came out barely warm. Not much for the low carb people.

10/10

Exceptional

25 May 2025

keevlyn

Loved the location. Cleanliness and great customer service from the front desk agent!!

Leisure Family

10/10

Exceptional

25 May 2025

Jennifer

👍

Leisure Partner

6/10

Pleasant

12 May 2025

valerie

I don’t know what can be done about the guest but they were questionable. When we arrived a male was leaning out of the window. Another instance was a female sitting in a crown Vic under a tree with drivers door open and leg hanging out of vehicle. Another guest was driving a very old truck with an old scooter or chair on the back of the truck. Place was quiet and clean.

Leisure Family

10/10

Exceptional

01 May 2025

Preston

Everything went great

10/10

Exceptional

19 Apr 2025

Sandra

In secluded area off from busy convenient places to dine and shop.

Business_and_leisure Self