Name: Holiday Inn Columbus Dwtn Capitol Square
Address: 175 East Town St., Columbus, 43215, US

8/10

Excellent

06 Aug 2026

Toscha P.

This was a very great hotel! We will stay again. It was an overnight stay. The only problem was there was no breakfast at the restaurant like told. I must say the air in our room was nice and COLD, lol. And there is a tub after long travel and busy day to relax.

6/10

Pleasant

04 Aug 2026

Viridiana

The location is great, very close to the German Viallge.
The room and all was very clean.
they offered views from the 11 or 12 floor but they do not have any view pay more for a high floor is not worthy, the price is high.

10/10

Exceptional

03 Aug 2026

Darrell

It was a nice experience.

10/10

Exceptional

03 Aug 2026

Mary

Everyone was very helpful. We asked for extra towels and a banket it was at our room in less than 10 minutes. Rooms were very clean.

6/10

Pleasant

03 Aug 2026

Tisha

Bed was hard and I thought I booked one with free breakfast for the price of the hotel it definitely not worth it

4/10

Poor

02 Aug 2026

Ricardo

Definitely would not recommend this hotel! Did not feel safe and if we had not checked in at 1 AM in the morning, we would’ve definitely left

4/10

Poor

31 Jul 2026

ANDREW

Fridge, AC, and Shower were all broke. They did move us to another room though. No ice vending on floors 1-4. It was broke on floor 5. Overall pretty rundown hotel compared to the pictures online.

10/10

Exceptional

30 Jul 2026

Marquetta

Really clean and Loved that used All dove hygiene

10/10

Exceptional

26 Jul 2026

Marilyn

I loved the location it was very close to the venue that I was visiting. It was easy to Uber to and from. Lots of eating places. I would stay there again if I'm ever in the area. The buffet breakfast was excellent.

8/10

Excellent

24 Jul 2026

AMY

The rooms need some maintenance but they were clean. The kids loved the pool and breakfast. The staff was super nice and helpful. Good hotel for the money. Within walking distance to restaurants and the river.

2/10

Poor

24 Jul 2026

Jared

Terrible experience. The hotel is extremely dated and looks nothing like the provided photos. Also, the shower floor was extremely slick with what seemed like soap that hadn't been washed away. This caused my wife to slip and strike her head on the side of the tub. Along with that the morning of checkout housekeeping knocked twice and then just barged in at 09:20, check out isn't until 11. I would not recommend this property to anyone.

10/10

Exceptional

23 Jul 2026

Brenton

Clean room and friendly staff. Exterior and interior common areas could use a little sprucing up.

6/10

Pleasant

21 Jul 2026

Cami

Rooms weren’t ready at check-in due to a housekeeping delay. The hotel was alright but definitely dated. They were having some computer issues later on and couldn’t sell any drinks at the bar or snacks from the lobby without cash. The staff tried their hardest despite the poor circumstances.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

David

Location is great. Check-in was delayed. Restaurant service had limited hours and staff was short with patrons. Overall great location for access to many venues and bus line.

Friends

10/10

Exceptional

20 Jul 2026

Lisa

Breakfast was disappointing especially for the price

Partner

10/10

Exceptional

20 Jul 2026

Eric

Can’t go wrong staying here,great staff,clean and very peaceful

Self

2/10

Poor

19 Jul 2026

Clayton

Don’t Recommend making a reservation because we had to wait an hour and half even though we had made a reservation all workers were very rude and not very helpful. Probably the worst hotel experience I’ve had would’ve gotten better care at a Motel 6.

Partner

8/10

Excellent

19 Jul 2026

Martha

Older hotel but clean

6/10

Pleasant

18 Jul 2026

Rob

Charges for Breakfast 13.99 and it was med. at best. Elevators were broken. only one working. It was packed due the AC/DC concert. The breakfast was to be included but was NOT. No microwave.

Family_with_children

6/10

Pleasant

18 Jul 2026

Christine

Room was large and clean. Beds were comfy. But the overall hotel was run down. Needs updating. We were only there for one night so it was fine.

Partner

10/10

Exceptional

17 Jul 2026

Lauren

It was a nice place in a great location.

Family

8/10

Excellent

15 Jul 2026

Monica

Room was very clean. The bathroom was small and a little cramped, but well stocked with very clean towels, etc. Bed was quite firm but still comfortable. On-site Burger Theory Restaurant was closed at 7:00 pm but nearby restaurant was good.
I would say we had a good stay at a great price.

Friends_and_family Family

2/10

Poor

15 Jul 2026

Tyechia

I booked and prepaid a standard King, and on arrival was told they were out and was given an accessible room, which I did not want. The receptionist (Veronica, I believe) let me know she didn't see the difference, as it's the same-size bed. I let her know that I did not spend my money to feel as if I am in a hospital or nursing home. If I needed it, I would have paid for it. I kept being told how they were full, but my thing is I prepaid, so if they were full, then they put someone else in my room. I offered to even pay the difference to be upgraded and was told I couldn't because I prepaid, and so I asked if I could be upgraded for the inconvenience and was told there was no inconvenience because i could just take the handicap room. I called Expedia to be transferred or refunded due to my room not being available, and when Expedia called, nobody at the desk would answer, so I was stuck with it. I will never book Holiday Inn again.

Self

8/10

Excellent

15 Jul 2026

Jeffrey

Do not prepay for the breakfast it is not worth it and they very rarely have the buffet open

Family_with_children

8/10

Excellent

11 Jul 2026

ANDREW

Hard to believe paying as much for the room as you have to and then being asked to pay for breakfast as well. No signs posted either, someone stopped us before we started making our plates and asked us if we paid for our breakfasts.

Partner

8/10

Excellent

10 Jul 2026

Kelly

Nice room

Family

10/10

Exceptional

09 Jul 2026

min

Good

Friends

10/10

Exceptional

09 Jul 2026

Chanel

clean room and great staff! i was able to check in early as well

Self

10/10

Exceptional

06 Jul 2026

Dakota

What you would expect clean and nice people and building.

6/10

Pleasant

05 Jul 2026

SHANAE

1. The front desk staff was very accommodating and patient. However, our body soap was empty and when they cleaned the room they didn’t refill it or give us new washcloths. The fan was broken in our bathroom. At some point our room key didn’t work and when I went to the front desk to get it replaced there was another customer at the desk with the same issue. Again, the amazing staff resolved this issue quickly. Lastly I saw a bug( roach?) in our bathroom both nights. We were on a very high floor so they didn’t just crawl in from the outside. The company needs to invest in hiring more staff and extermination.

Family_with_children

4/10

Poor

05 Jul 2026

Michael Joseph

This? This is a Holiday Inn? I felt like Blanche DuBois arriving at Elysian Fields. I've always associated the brand with clean, bright, cheerful vibes, that big sparkling sign when we were kids. This place has seen better days. Once I made it past the less than engaged guy at the front desk, I went upstairs to my room to unpack, and to use the bathroom, which to my horror refused to flush! Bad scene. No water in the tank. Huh?
The maintenance guy showed up, I fiddled with the water supply knob. It flushed for him of course. Morning of check out it was back to not flushing. Weird. And they know there's a problem, but they keep letting the room. Weird. I got a discount. But still, non flushing toilet at a Holiday Inn is not acceptable.

Self

10/10

Exceptional

04 Jul 2026

Liliana

great one night stay. no complaints. clean and comfortable

Self

8/10

Excellent

04 Jul 2026

Jeffrey

Property needs maintenance in the rooms. Overall it was a great location. We were able to walk to the river to see the fireworks which was very convenient. Most of the staff were friendly but one was extremely not nice. We were able to get a late checkout, very helpful. Handicap parking was in a strange spot around back.
In the end we had an enjoyable stay and would go back.

Friends_and_family Friends

8/10

Excellent

03 Jul 2026

Matthew

Nice stay

Partner

8/10

Excellent

02 Jul 2026

Marjorie Ellen

Nothing spectacular, but a nice hotel. Good location, pleasant front desk staff, adequate pool and fitness room. I couldn’t find an ice machine on our floor—looked like it might have been removed.

Partner

6/10

Pleasant

29 Jun 2026

Richard

I think that the hotel was far from completely occupied, but I was given what I take to be one of the least desirable rooms, looking out to a roof and air considering units. This, I think, was because they saw that I had booked through a third party, at a lower price.
A positive is that, as I have found at other Holiday Inns, the burgers in the restaurant are great.
The bar was poorly stocked.

10/10

Exceptional

28 Jun 2026

aurora

Beautiful stay

Friends

8/10

Excellent

28 Jun 2026

Joseph

Property is older, but well maintained. The bathroom in our room was very small. But functioned for our shorter stay.

Partner

10/10

Exceptional

27 Jun 2026

Lisa

Spacious room, good breakfast, decent gym, nicely located.

Self

8/10

Excellent

26 Jun 2026

Greg

The hotel ran out of coffee for the rooms for several days but the front desk was kind about it until they restocked a few days later. They ran out of towels, but the front desk was able to find some for me. Kind staff.

Self

10/10

Exceptional

26 Jun 2026

Nia

Great sized room.

10/10

Exceptional

25 Jun 2026

Iesha

Beds are comfy! Pool was open! Breakfast was good! Staff was pleasant! Thank you

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Allison

Room was clean. Staff was friendly. WiFi worked great. Breakfast wasn’t included and seemed a little expensive for a basic buffet breakfast.

Self

2/10

Poor

23 Jun 2026

Gary

Truck was broken into in the parking lot. Could not get shower temperature regulated because it was either scalding hot or ice cold. No soap in the room to wash my hands.

Partner

2/10

Poor

21 Jun 2026

frank

Overcharged me for the room. Knew it was going to be an issue right when I checked in which took over a half an hour. Staff was completely unhelpful.

8/10

Excellent

20 Jun 2026

Robert

Quick check in, staff friendly, excellent location

Self

10/10

Exceptional

19 Jun 2026

Chloe

Stayed with a friend for a festival, we had a great time! The room was very clean, the staff was very nice and helpful, the amenities were great and loved that they offered free breakfast!

Friends

6/10

Pleasant

19 Jun 2026

Maureen and David

Parking convenient, good wings and burgers! No caffeine coffee in our room. Only 4 decaffs.

Partner

10/10

Exceptional

18 Jun 2026

Darius

The room was neat and clean. The dinner was good. The staff were polite and accommodating. The air conditioning was on point. The bed was comfy. And the ambience and the essence of the room was relaxing.

Self

10/10

Exceptional

15 Jun 2026

Leroy

Clean Room

Friends

10/10

Exceptional

15 Jun 2026

Stephanie

Breakfast was a buffet that always had oatmeal, cereal, multiple kinds of fresh fruit, bacon, eggs, potatoes, and sometimes French toast. Served was very pleasant. Air conditioner worked great which was needed due to high humidity the week we stayed in Columbus. Location was awesome to catch the zoo bus and other bus stops were also within walking distance. We would stay there again.

Friends

10/10

Exceptional

14 Jun 2026

David

good location

6/10

Pleasant

13 Jun 2026

Ladonna

I found ice cream in my refrigerator left by the previous guest.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Juan

Great staff, the room was impeccable and price unbeatable. Would totally recommend!

Self

8/10

Excellent

08 Jun 2026

Jada

Very nice clean rooms. Comfortable beds no breakfast was provided.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Megan

Clean, spacious room. Staff was helpful and nice. Perfect for when we were in town for a concert in the area. Would stay here again.

Partner

10/10

Exceptional

07 Jun 2026

Shashi

The staff made checkin and out very smooth and speedy.

Self

6/10

Pleasant

05 Jun 2026

Feda

Weak WiFi on 11th floor ,water pressure goes up and down

Self

6/10

Pleasant

04 Jun 2026

Vera

ok hotel, I have seen better holiday inns..
parking is very convenient

Self

10/10

Exceptional

03 Jun 2026

Josefina

Muy limpio , personal amable , excelente ubicación

Family_with_children

4/10

Poor

31 May 2026

Rachael

The room smelt very musty. Ice machines did not work. Only the hot water for the sink had any pressure. When it was turned to cold nothing came out.

Family_with_children

8/10

Excellent

30 May 2026

Brenda

We didn't get to use the pool because we arrived later than planned and didn't have time since we were only there for the night. It was a nice quiet location right in downtown and we enjoyed staying there and there were a lot of restaurants closer than we realized that weren't coming up on my phone for some reason. When we arrived our room wasn't ready because of some people calling off that day from the cleaning staff and we had to eat dinner anyway. So we just ate dinner right there at the hotel at the burger place and enjoyed it. And the woman from the front desk came over and told us when our room was ready so it was no big deal. But she waved charging me parking because of the fact the room wasn't ready when we got there. Told me I could call Expedia and get my rate reduced or something but we didn't need to do that. It worked out fine since we needed to eat anyway. But she was very nice and helpful. And if we go back to Columbus hopefully we'll remember which hotel cuz we did enjoy it.

Family_with_children

10/10

Exceptional

30 May 2026

TAMMY

I loved the stay at this location because it was downtown in the middle of everything I needed to attend... The only thing I didn't like was the fact there was NO MICROWAVE to warm up any food in our room.

Partner

6/10

Pleasant

27 May 2026

robert

just ok, on the border of nice area and Ghetto... not sure I would roam alone at night by myself and I'm a large male. free parking a plus.

Friends_and_family Family

8/10

Excellent

27 May 2026

Julia

It was nice centrally located, large hotel. Don’t have much to write home about but clean and accessible

Partner

8/10

Excellent

22 May 2026

Bryan

Room was clean and staff were nice and helpful.

Partner

10/10

Exceptional

21 May 2026

Nicole

I was pleasantly surprised by this hotel. I booked it due to the price being quite a bit lower compared to others. But the staff was very friendly, the room was clean and the beds were very comfortable! The man working the breakfast buffet was wonderful also! I would definitely stay here again!

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Matthew

Stay was great!

10/10

Exceptional

19 May 2026

kurt

Food on 2nd day not so good

Friends

8/10

Excellent

18 May 2026

Aiza Rosal and Odalma

Staff

Friends

10/10

Exceptional

18 May 2026

Charles

Its very small wash room but very clean. No safe and microwave though. But it's good hotel

Family

10/10

Exceptional

17 May 2026

Cielo

The rooms were very clean and the staff were polite and helpful.

8/10

Excellent

13 May 2026

Kenneth

Breakfast is $15.00

Partner

10/10

Exceptional

13 May 2026

High Praise Ministries

clean room, comfortable bed, and close to Children's hospital

Family_with_children

10/10

Exceptional

11 May 2026

Darlene

The hotel was very clean, updated, convenient to many places, rooms were nice and spacious. We had an event at the convention center and it was the perfect location and cost half the price as staying right next to the convention center-a 5 minute commute if that. Will definitely use next year!

4/10

Poor

10 May 2026

Muhamad

There is no soap, shampoo and hand soap. When we asked the front desk, they said there are a lot of guests checking in (not sure if they realize that has nothing to do with basic amenities for every bathroom ). They never delivered anything we requested. Definitely not recommending this hotel ( and I might not consider Holiday Inn for my future stay anymore…very disappointed).

Family

10/10

Exceptional

09 May 2026

Erik

d

8/10

Excellent

09 May 2026

Patrick

Overall a good value. Close to restaurants downtown

Partner

10/10

Exceptional

08 May 2026

SHAMEKA

This is a good location, the room was clean, nice view of the city. There was a restaurant down stairs that had some really good burgers & breakfast was $9.99 per person, the breakfast was good, convenient and there was a nice variety to choose from. Heated pool was a plus. We stayed here for a graduation. Only 13 min from the airport. I would stay again

Partner

8/10

Excellent

07 May 2026

Arthur

The pool was nice

Partner

2/10

Poor

06 May 2026

Kelly

Had a bed bug crawling on one of the beds!! Beware!!

Friends

8/10

Excellent

02 May 2026

DONALD

Yes. Nice breakfast

10/10

Exceptional

01 May 2026

Victor

The staff were very helpful. The coffee maker in the room did not work but I told the desk clerk this when checking out.

Partner

10/10

Exceptional

30 Apr 2026

Barbara

Beautiful room loved the place love there is a restaurant in the building and a pool

Family_with_children

8/10

Excellent

29 Apr 2026

Geneva

The only thing I disliked was that the beds were harder than what I’m used to. But besides that it was a great choice for our stay!

Family

2/10

Poor

27 Apr 2026

Mackenzie

This hotel has awful customer service. We booked this hotel for a concert that was happening in Columbus since we were not from here. When we arrived at check in time, 4pm, we were told that our room was not ready and that they would call us when it was. When we tried to check in on the status an hour later at 5pm we were told that the room would not be ready until after we would need to leave for the concert. When I called the next day about the situation the lady on the phone was extremely rude and kept questioning me about how many times I tried to check in, and told me that sometimes rooms just aren’t ready until 5 even though check in is listed at 4, as if it were my fault for the room not being ready. They never apologized or took accountability for a clear mistake on their behalf. I would not recommend this hotel for anyone who is traveling in for an event because MANY rooms were not ready until well after 5pm. Save yourself the trouble and book any other hotel in the area.

Partner

4/10

Poor

27 Apr 2026

Romney

The check in experience was absolutely horrible. We waited for 2.5 hours AFTER our check in time to finally be given a room. The lobby was full of other guests also waiting.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Christopher

Clean room, friendly staff

10/10

Exceptional

25 Apr 2026

Dorothy

Best place to be… quite and cleaners

Self

6/10

Pleasant

20 Apr 2026

paul

The elevators stopped working and the ceiling leaked water in the lobby

Self

10/10

Exceptional

13 Apr 2026

brittany

clean room friendly staff

2/10

Poor

12 Apr 2026

Danielle

We didn’t eat the breakfast since it wasn’t included or continental. We had to switch rooms because the shower wouldn’t drain and the toilet was backing up and bubbling while shower was on.

10/10

Exceptional

12 Apr 2026

Kailee

It was great! Wish there was breakfast.

10/10

Exceptional

11 Apr 2026

Ashley

Everything was great the only complaint that I have is that the water was not hot other than that.Everything was great

10/10

Exceptional

10 Apr 2026

Cheniqua

Staff was fantastic especially the check in clerk lady. I can't remember her name unfortunately but she was so nice.

8/10

Excellent

09 Apr 2026

Steven

Room was clean and comfortable. Quiet. Walkable to restaurants and the Ohio Theater.

Partner

8/10

Excellent

05 Apr 2026

David

daafdsaf

8/10

Excellent

03 Apr 2026

Marcie

Nice, clean roomy and close to a lot downtown

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Brent

Room was clean. Staff was helpful. Room 305 has the HVAC/heating right outside the window. If you wake in the middle of the night you may have trouble going back to sleep.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Lloyd

Pillow quality/count low. Obnoxious HVAC system.