Name: Sheraton Columbus at Capitol Square
Address: 75 E State St, Columbus, 43215, US

6/10

Pleasant

03 Aug 2026

JANET

I booked this hotel because it was at least $100 a night cheaper on a Friday night than other hotels in downtown Columbus, Ohio. Well, you get what you pay for. This is probably a lovely hotel 50 years ago but now it just seems rundown. The bathroom was pretty bad with leaking faucet and a sink and toilet that drained extremely slow slowly. There is dirt in the corners on the floor toilet paper stuffed into a hole in the wall paint peeling…. We didn’t even try to use the bathtub/shower. The restaurant dinner menu is limited, and the food was rather bland and way overpriced, although the weight staff was very kind and helpful. The restaurant itself had dirty, carpets and dirty windows. The beds and pillows in our room I guess were the highlight of our stay. They were quite comfortable if you’re just looking for a place to lay down your head in downtown Columbus and save some money this place will do. If you’re used to the cleanliness standards of a Hilton or Sheraton or Marriott, this one does not measure up.

4/10

Poor

03 Aug 2026

Rex

Restaurant was closed due to “low occupancy, sheets are stiff and scratchy as are the bath towels. Ice machine on our floor was broken. Only get 1/2 water out of the shower head. Hot water is scalding out of faucets. Will not return.

4/10

Poor

03 Aug 2026

Chris

Lack of upkeep. Poor paint , poor caulking , fixtures in bathroom were loose and hanging. Mold in in tub. Tub filled while showering. Sheets were rough. AC was cold but condenser or something was off because at times the air felt clammy. One staffer working at time at desk. I checked in Sunday and didn't another patron until Weds. and I checked out on Friday- still never saw other patrons coming and going. Gym was okay- but had no AC. It had paper cups on the wall - but now water next to them. Coffee / water station in lobby was gnat ridden. It was basically like a motel- but it was a 22 story hotel. So it was a crappy 22 story motel. Adhere to the poor reviews and stay elsewhere. I would have checked out if hotel(s) I needed were not booked.

8/10

Excellent

03 Aug 2026

Beth

Reservations easy
Check-in quick and easy, as was check out
Conveniently located right downtown with parking easily accessible
We had five people in a room and requested a pull out sofa bed. Unfortunately the sheets were dirty and there were not enough towels for all of us. Overnight the room got really warm and we could not adjust the AC.
Breakfast not included

4/10

Poor

02 Aug 2026

Karin

Rooms need a refresh, the AC wasn’t working in our original room, were moved to another and the AC didn’t work well there either.

8/10

Excellent

29 Jul 2026

Adam

It was a decent hotel I would say again

6/10

Pleasant

29 Jul 2026

Franklin

The gentleman kicked my guest out at 9:45 cause checkouts made her wait till I came back n was rude wen telling me to remove my things when all I had done was run to the bank

2/10

Poor

28 Jul 2026

Victor

I walked into the building and it looked like a ghost town - empty and silent. It also had a musty odor as I walked in. I checked in and went upstairs to the room I was given, only to find out the room had not been cleaned at all from the previous guest. Bed dirty and undone, bathroom clearly used and dirty, opened and emptied bottles of wine on the nightstand... just terrible! I immediately went back to the front desk and reported this, and requested a cancellation of my reservation. Now I'm trying to get Expedia to reimburse me for what I paid for this fiasco.

6/10

Pleasant

27 Jul 2026

Crystal S

The hotel seems to be dated. It was quiet and clean. The bar closed at 9p on a Saturday. Parking was hard to find. But we may stay there again.

6/10

Pleasant

27 Jul 2026

Liliana

Overall, the stay and cleanliness of the hotel were okay. However, the front desk staff was not very helpful. Instead of trying to clarify the parking misunderstanding, the employee came across as rude and dismissive. We arrived after 10:00p.m., (by the time we found our way it was past 11:00pm) and another older gentleman was experiencing the same confusion trying to locate the correct parking garage.

After driving around several blocks and even entering the wrong garage based on the limited information we had, we returned to the front desk for clarification multiple times. Rather than providing clear directions, we were simply told to “park on the street and come back,” which was frustrating given the late hour and the lack of available street parking.

When we finally located the correct parking garage and returned, the employee simply turned away with what appeared to be a smirk, which made an already stressful situation feel even more unpleasant. A little patience, empathy, and clearer communication would have gone a long way in improving our experience.

Partner

4/10

Poor

26 Jul 2026

Jeff

Customer service very bad , room not as shown on the site

8/10

Excellent

26 Jul 2026

Robyn

The time was not what I thought it was going to be, but the staff helped make it right and was a great help

8/10

Excellent

23 Jul 2026

John

Property is looking a little tired and because it was in transition from one chain to another I could not get my points so not a perfect stay but the staff were very helpful and it was well located in Downtown

4/10

Poor

21 Jul 2026

Zachary

Room was hot and fix for the hot room was a noisy floor fan. Staff was very nice and helpful as much as they could be.

Self

10/10

Exceptional

20 Jul 2026

andy

Great stay!! All was excellent!

8/10

Excellent

19 Jul 2026

Esta

Difficult to get ice is my only problem, The staff was great

2/10

Poor

17 Jul 2026

Brett

The room was 80 degrees. It was 75 when we checked in, we turned on the AC and left for the evening. We came back and the room was 79 degrees, the entire 9th floor was in the 80s. It was 70 degrees outside but the windows do not open. Great location, clean room, but we had a hard time sleeping in the heat.

Friends

6/10

Pleasant

15 Jul 2026

Bernadette

The staff was super friendly and the room was clean and quiet. Just be prepared for the following: the property hasn't been updated in at least 30 years. No amenities including cable or WiFi. No supplies available onsite. Bring your own water, snacks and everything else.

Business

6/10

Pleasant

13 Jul 2026

Julie

This hotel is just OK. It's best feature is it's location. Decor is pretty dated but the rooms are a decent size.

6/10

Pleasant

13 Jul 2026

Ricci

Toilet seat was stained and should have been replaced. Ugly grout around tub. Bath tub was slippery during shower. Air conditioner was not effective.

6/10

Pleasant

13 Jul 2026

Meryl

There was a smell in the hallway. Housekeeping never came in. I was there for three days. I nearly ran out of conditioner. Maybe you were supposed to request housekeeping, but I thought it was standard.

Self

8/10

Excellent

13 Jul 2026

Clarissa

The hotel served our needs well, being in the right location and the staff was all very kind. It was just a little bit more run down than we expected. The AC didn't work very well, lights were burned out, there was no blow dryer in the room.

Family

2/10

Poor

12 Jul 2026

Daniel

STAY AWAY. not a four star hotel. no AC, dingy, nasty facility.

Partner

4/10

Poor

12 Jul 2026

Jennifer

Our room had an odor, several linens had stains, we had to pay to park in a parking garage we could barely find because the staff gave terrible instructions, the air conditioning wasn’t working, the tv was on a kids channel and there was no remote to change if, the tv buttons didn’t work, past guest items were in the freezer and staff knocked on our door at 8 am, waking us up, to see if we were still there so housekeeping could clean our room. I will not go back.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

SHELBY

The ac in the room wasn’t working so the room was hot. But they did give us a fan to cool off the room.

Friends

4/10

Poor

12 Jul 2026

Keith

Stayed in 1718. When I arrived thermostat was set on 65. Room temperature was 75. When we left the next day the room temperature was still 75. Very uncomfortable sleeping. Half the outlets in the room did not work. Will not stay here again.

Partner

8/10

Excellent

12 Jul 2026

Tiffany

The staff were amazing and so friendly. The hotel was very clean. The only problem was our room was hot and the air conditioning didn’t work great and our mini fridge wasn’t working. I would definitely stay again though. Love the location!

Family_with_children

2/10

Poor

09 Jul 2026

Brandon

A/C was broken in the room and on multiple floors, I tried multiple rooms (7) to be exact and they all were reading between 78-84 in the room but set to 70 or lower. I also was supposed to be given a refund to the room which the front desk receptionist confirmed, but as of today, that has yet to be placed back into my checking account.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Craig

Hotel has seen better days, heading towards shabby. Only one elevater worked, ice machines didn't work except on a couple of floors (out of 20), air conditioning couldn't keep up (outside temperature was in the 90's, inside temp didn't get below 78).
And to top it all off we were beside a room with 9 kids in the 3-6 year old range that yelled and cried until well after midnight. We complained at the desk and were told that $100 would be taken off our bill and would show up on our credit card the next day. It's been 4 days after we checked out and the credit has not shown up. Calls to the hotel either disconnect or go to voice mail with full mailboxes regardless of which extension we try.

Partner

6/10

Pleasant

08 Jul 2026

CAELI

Parking was hard to find and the drop off area was congested… but the room was quiet and clean.

Self

6/10

Pleasant

07 Jul 2026

Doug

All ice machines broke had to get ice from restaurant.
No on site parking

Partner

2/10

Poor

06 Jul 2026

Dominick

Aircondition

2/10

Poor

04 Jul 2026

Michelle

HOT! Air conditioning issue and a fan was the fix.

2/10

Poor

03 Jul 2026

Mulango

Sigh. If it weren't for the night staff, I'd give it 0. The building feels like it's falling apart. We had to move rooms 3 times because the room wouldn't get cold - The AC just blew warm air. I wouldn't recommend it.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Philip

The A/C either didn’t work or didn’t work well. I told the staff and nothing changed. It was doable but not great.

Self

4/10

Poor

26 Jun 2026

James

My room keys kept failing, requiring me to replace them at the front desk. There was no cold water in my room, as such the shower was scalding, and they gave me the adjacent room to shower in, but even that had no cold water. Then the coffee machine was missing the piece that holds the coffee, making it unusable.

Self

4/10

Poor

25 Jun 2026

Shih Chieh

The prize was too expensive and not worthy. Not fridge in the room. The bath towel was not properly organized.

Family_with_children

6/10

Pleasant

23 Jun 2026

Tameka

No on-site parking or valet offered. Had to walk a block away from the nearest parking deck. Dated amenities.

8/10

Excellent

21 Jun 2026

Mark

Temperature control in the shower sucked. Otherwise... All good.

Partner

6/10

Pleasant

21 Jun 2026

WILLIAM

Not my first choice, but it will do if you're short on options.

Partner

8/10

Excellent

19 Jun 2026

Sarah

It is definitely an older property. Our air conditioner was broken so we were quite warm duirng our 1 day stay. When I brought it to the attention of the front desk,they said they would make a note of it...no apology, no “we’ll fix it”.

Partner

8/10

Excellent

19 Jun 2026

kiana

Hotel staff was really nice and helpful. People at the bar were super friendly. Our bathroom fan was not working properly, so it was really hot in our room for the two nights we stayed.

Friends

10/10

Exceptional

18 Jun 2026

Kaylee

Super clean room, and all the staff was fabulous!

Friends

4/10

Poor

16 Jun 2026

Anna

The bed sheets were like sand paper, recommend getting new linens for the beds

Partner

10/10

Exceptional

15 Jun 2026

Mandi

Staff were kind and helpful. The hotel was clean and located close to public transportation.

Partner

2/10

Poor

15 Jun 2026

Julie

It was hotter in our hotel room than it was outside. We asked maintenance to come fix the air because it was 77° in our room when we got there it took him about 30 minutes. They came up. They said the cold water valve was off he opened it. He said it would be 15 minutes we left. We went to our event. We came back and it was 79° in our room, they had to provide us with two fans just to get through the night. There was a light out in the bathroom and the wallpaper was peeling. Not very happy especially since it cost me $300 for one night.

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Chris

Conveniently located. Staff were very friendly and well prepared for our arrival. We requested an early check-in, and they were very accommodating to help make sure we weren't late for the first act of the music festival. Parking was convenient. We used a pay lot across the street. Our room was fine. We had a nice view of the park. Overall, we were looking for an affordable and safe place to sleep after a concert and didn't need a lot of bells and whistles. Perfectly fit the bill.

Partner

2/10

Poor

14 Jun 2026

Jason

The air conditioning in the room did not work it was 80 degrees the entire time in the room. The towels had someone’s hair on them and the wall in bathroom had same long dark hair on the wall. The “free” parking was full and they would not comp the other garage they told us to use.

Partner

2/10

Poor

14 Jun 2026

Manish

How the hotel is and and what the pics show are night and day. The bathroom floor seemed like it was tilting, no hair dryer, no ironing board.
I had called to get this cancelled once I got to see the room but was told that they will only know by Monday about cancellation. It is poor service and management that I m being asked to do another booking if I don’t like this and then hope to get a refund.
Ideally I would like a refund - this was a really poor experience with hotel not even showing a name sign, and even the door key cards not having rhe hotel name. Lighting was extremely poor as well.

Partner

2/10

Poor

14 Jun 2026

Terrell

Entire hotel hot and ran down

Family_with_children

4/10

Poor

14 Jun 2026

Robert

The room was not very clean. Everything was very dated. Stains on the walls.

Family

6/10

Pleasant

14 Jun 2026

Jennifer L

The room and hotel were very clean, no smells or stand out gross items and the view of the city was nice. We most likely will not stay here again; however, because the air conditioning did not seem to be working (a common complaint after talking to other guests). Though there were 4 elevators on site, it seemed only 2 were working, causing a lot of wait time just to get to the lobby or our room.

Partner

2/10

Poor

14 Jun 2026

Patrice

This hotel was thee nastiest hotel for all that money they wanted furniture nasty in the room hotel water not working air not working carpet dirty, ice machines not working musty smell in the bathroom never again. Fighting to get my money back

Partner

8/10

Excellent

13 Jun 2026

J A

No signage to depict its location. Restaurant needs serious attention. Staff somewhat complacent

8/10

Excellent

13 Jun 2026

Gerald

Everything was great, (except that the toilet was slow to flush).

Self

8/10

Excellent

12 Jun 2026

Thomas

Parking is very challenging. And expensive. Staff is friendly. And recommended ways to save money. Rooms were clean. The hotel itself is generally aging and could definitely use some upgrades. Such as the walls near the elevators are cracked and peeling. There are scuff marks on floors and walls. Just needs a little elbow grease, some fresh paint, and some attention to details. Other than that, it was good.

Family_with_children

10/10

Exceptional

09 Jun 2026

Laurissa

Very nice

6/10

Pleasant

08 Jun 2026

Benjamin

Hopefully an isolated and fixed issue, but we had no hot water. Something we didn't find out until we tried to take a shower in the morning.

Partner

8/10

Excellent

07 Jun 2026

Linda

Comfortable hotel. Clean room and nice view of the capital building.

Partner

10/10

Exceptional

04 Jun 2026

Andrea

It was a nice and affordable place to stay

10/10

Exceptional

02 Jun 2026

Martin

It 's a hotel, I love that its hotel. It did its job, there was bed and roof

Self

2/10

Poor

01 Jun 2026

Christine

There was literal bedbugs in Expedia, and the plaza are refusing to refund on top of that there was blood stain and yellow stain mattresses. This is very unacceptable.

Family_with_children

2/10

Poor

01 Jun 2026

Bert

Room 1003 experienced a ceiling collapse over the shower area during my stay. I reported it at checkout and was told a manager would contact me. I followed up by email and never received a response. I also inquired about a pillow left behind and received no reply. Disappointing follow-through on what should have been a straightforward customer service issue.

Self

4/10

Poor

31 May 2026

Malaki

This is a very old hotel and needs updating. The towel bar in the bathroom was nearly falling off the wall. I guess that's what happened when there is no vent in the bathroom. The sink was missing the stopper so the running water was really loud. We had a apartment size refrigerator in our room which was surprising.
This hotel would be my last resort stay if all else fails.

Friends_and_family Friends

4/10

Poor

29 May 2026

Kate

We chose this hotel because we stayed there a year ago and had a really nice experience. The valet was so convenient and having a Starbucks in the lobby made grabbing the morning coffee a breeze and didn’t have to find another coffee shop downtown before meetings began.

Now the hotel has new owners-valet and Starbucks gone but this was not stated anywhere while booking. The front desk was 24 hour service. But every time I was at the desk needing assistance, staff were in the office with the door closed. I had to speak louder to get anyone’s attention. Also, the security door to get to the parking garage was locked in the morning when I was ready to check out.

The room was ok. Nothing special but the air conditioner ran the entire night just to get to 68*. So I am not sure if the place ever got cooled down. Also supplies to make coffee in the room were missing. It’s the little things that make a stay nice and I felt like it was just the bare minimum

Partner

6/10

Pleasant

26 May 2026

Brittany

This is more of an old-fashioned hotel that requires some modernization. The basic amenities were fine and it was conveniently close to parking.

Self

2/10

Poor

26 May 2026

Blake

Now I may not have read as close as I should at all the amenities but not having any to speak of is insane as well is the strong pot smell in the lobby and our room. Room was decently clean but pillows were awful too sleep on . No convenient parking and the building itself is a maze.

Partner

2/10

Poor

26 May 2026

Mike

Let me just start by saying that this property looked good in the photos on Expedia. But the reality of this hotel is that it was in horrible shape.
-Expedia did our family a disservice by not disclosing that this property is currently undergoing massive renovations.
-None of the ice machines on any of the floors were working.
-We tried to call down to the front desk to get more towels but the phones were not working.
-Our bedding was disgusting and old looking.
-None of our lamps were plugged in.
-The water from the sinks kept coming out either lukewarm or scalding hot no matter which way we turned the knobs.
-There was no free breakfast included.
-No valet was available.
This hotel should basically be closed and not operational. There has to be some legal requirement for a website like Expedia to disclose what is going on at this hotel for safety reasons. We have three kids and did not feel at all safe staying here. But we had spent all day driving and were exhausted so we didn't really have any other options.

Family_with_children

8/10

Excellent

25 May 2026

Nikita

Need parking

10/10

Exceptional

25 May 2026

melinda

I had a fantastic view from my window. The room was clean and spacious. I definitely recommend this hotel.
There was no refrigerator and the coffee maker didn't work. Any other hotel, that might have thrown me off but the view from my window made up for those.
Be aware there is no free parking here.

Self

10/10

Exceptional

24 May 2026

Fabian

All the staff we encountered were amazing! Very helpful and quick to fulfill our needs! Clean room & great view! Spotty windows outside but that comes with the weather. Over all amazing. This is our second year staying and if we continue to do sonic temple, we will continue to stay here!

Partner

4/10

Poor

22 May 2026

Laura

This Dowager hotel has lost her luster. She is tired and rundown. We had to ask for toilet paper during our recent stay of a week. No housekeeping. The thermostat was immovable. The decor is dated. It is in an excellent location. There is no valet parking (or at least there wasn’t when we were there. You had to park in a parking garage. Going in and out and paying each time is ridiculous for a hotel of a caliber it used to be. If location is important, this is a great hotel. If you need parking, amenities and toilet paper, look elsewhere.

Partner

6/10

Pleasant

22 May 2026

Robin

Room 1918 needs attention as follows:
1) toilet seat not properly attached, and
2) bank of electrical outlets on window side of the bed need to be attached to the wall with screws. When I unplugged my C-Pap machine, the entire bank of receptacles pulled out of the wall.

Self

6/10

Pleasant

22 May 2026

Jada

The stay was ok. Housekeeping not the best. Front desk ok. Hotel restaurant was very disappointing. I had a pasta dish that had no taste at all. Macaroni and veggies in water.

Friends_and_family Family

6/10

Pleasant

21 May 2026

James

Nice location poor customer service