Name: Comfort Suites Columbus Airport
Address: 1521 North Cassady Avenue, Columbus, 43219, US

10/10

Exceptional

13 Jul 2026

Nancy

Spacious, clean, comfortable and well-equipped room! Courteous staff and excellent breakfast. Parking had a dedicated security guard overnight every night of our stay. The location was an easy to drive for us to OSU. Stay was flawless.

Family_with_children

10/10

Exceptional

12 Jul 2026

Tina

Clean, nice staff, breakfast good but no turkey, just pork. Parking also good

Partner

10/10

Exceptional

12 Jul 2026

Aravind

Great location, spacious room, decent breakfast, friendly staff

Family_with_children

6/10

Pleasant

12 Jul 2026

Robert

Shuttle service was not available during stated times which was very inconvenient as they had to call us a taxi which led to a long wait.

Partner

10/10

Exceptional

12 Jul 2026

Kim

Hotel was nice, clean and quiet. Booked it after a horrible experience with Country Inn and Suites Columbus Airport. Ended up having to pay for this hotel for 5 days on top of paying for the other one since it was soooo bad. It was worth it. I would stay here again. Should have booked this one in the first place. The pictures shown for Country Inn Suites Columbus Airport looked so nice and it had a separate bedroom so we chose it. The pictures were not accurate, maybe from when it first opened but definitely not from now! Even the reviews weren’t really bad. So sorry we didn’t choose this hotel first. We were very comfortable and pleased with this hotel.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Kiana

It was very nice and clean and comfortable

Friends_and_family Friends

6/10

Pleasant

10 Jul 2026

ericka

The room I got this time was not as clean as the last

Self

6/10

Pleasant

09 Jul 2026

Gregory

The airport shuttle is limited hours 4am until 11pm only;not helpful when your plane lands at 11:15pm

10/10

Exceptional

07 Jul 2026

Hamlet

Todo bien

Self

6/10

Pleasant

06 Jul 2026

Ebony

Rooms could’ve been cleaner! Staff was ok but could’ve been more friendly!

Partner

10/10

Exceptional

05 Jul 2026

Adem

Great place and great staff

Family

10/10

Exceptional

05 Jul 2026

Angelica

Excellent

Friends

2/10

Poor

05 Jul 2026

Angela

Drove all the way there to find out it was a deposit … would not accommodate my reservation

Family_with_children

10/10

Exceptional

04 Jul 2026

Jamie

Everything was great

10/10

Exceptional

03 Jul 2026

Naoufal

Very nice hotel, great customer service and close proximity to airport

Family_with_children

6/10

Pleasant

03 Jul 2026

Renee

The room had a smell, did not seem clean

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Jay

Great place to stay for families. Clean and safe environment. Basic breakfast not much choice but kids loved it so I give 5 out of 5.

Family_with_children

10/10

Exceptional

02 Jul 2026

Tiffany

Very nice hotel. The breakfast could have been better but aside from that it was pretty nice.

Family

6/10

Pleasant

30 Jun 2026

Linda

Beds are hard as rock. Pillows are pitiful. Staff was great. Laundry worked. Rooms were clean. Everything worked. Won’t stay again though as I could not sleep even after using the two bed comforters folded in thirds and stacked on each other for padding. Just horrible beds.

Family

10/10

Exceptional

28 Jun 2026

Daniel

Very clean place would stay there again

Family_with_children

10/10

Exceptional

27 Jun 2026

Trevor

Came into town for a wedding and the hotel shuttle and early check in made the trip easier!

Self

4/10

Poor

26 Jun 2026

Brad

I purchased a new Apple phone charger and housekeeping took it out of my room.

Self

8/10

Excellent

26 Jun 2026

Lynn

The rooms were spacious and clean. Breakfast offerings were good. Parking was convenient, though getting into the parkinglot is convoluted. Ceiling/floors are not well sound proofed; we could hear people walking in the room above us. Some patrons were smoking marijuana in other rooms & halls, so sometimes it stank a bit. thankfully that only happened twice during our week-long stay.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Christina

Clean and nice

Pet

8/10

Excellent

24 Jun 2026

Shawn

Great location helpful staff

Self

10/10

Exceptional

24 Jun 2026

Christina

Nice size room!

Pet

4/10

Poor

23 Jun 2026

Elesha

I booked two separate rooms and both rooms were unclean and unsanitary. There were stains on the bed sheets and comforters, hair in the bathtub as well as hair on unused washcloths. There were stains other room I booked had bodily fluid on the curtain, dirt and hair in the bathtub in addition to dirt on a room divider that separated the bed from the couch. Staff has been minimally helpful and they periodically are at the front desk to resolve any problems in person and over the phone. Parking is limited and multiple cars were parked over the lines, so if you plan on coming at night or have a family, be prepared to search for a sufficient parking space.

Family_with_children

10/10

Exceptional

22 Jun 2026

Jose

Very nice, clean and conveniently located hotel.

Self

10/10

Exceptional

19 Jun 2026

Dwayne

Clean

Partner

10/10

Exceptional

18 Jun 2026

Eric

It clean and simple . Check in and out was a snap

10/10

Exceptional

18 Jun 2026

sharon

Thanx

4/10

Poor

18 Jun 2026

Wenjing

Overall, the hotel had several positive aspects. The staff were friendly, welcoming, and helpful, and the location was convenient for the airport. Check-in was smooth, and the common areas appeared to be well maintained.

Unfortunately, the cleanliness of my room was disappointing. I booked a hearing-accessible room, and I'm not sure whether that contributed to the issue, but the room did not meet the standards I expected. The sofa was noticeably worn and had multiple white hairs or fibers on it. There were small insect remains on the bathroom counter, and the tissue box appeared to be stuck to the countertop. The tissues themselves were also quite rough. The walk-in shower area did not look clean enough for me to feel comfortable using it, so I chose not to shower during my stay.

My flight was canceled, so I booked this hotel at the last minute and was relying on a comfortable, clean room for the night. I understand this is a 3-star hotel, and I was not expecting luxury. However, I did expect a clean and well-maintained room. Based on the Expedia rating of over 8.0 and the nightly rate of nearly $260, my expectations were reasonable. I have stayed at many comparable 3-star hotels, and I have never encountered this level of cleanliness issues. While the staff and other aspects of the hotel were great, the condition of the room did not reflect either the price or the ratings. Overall, I felt the room offered poor value for the cost, and hope it gets better.

Self

8/10

Excellent

17 Jun 2026

Gabriel

Nice enough but paper thin walls and floors. You could hear everything. Very hard to sleep.

Self

10/10

Exceptional

15 Jun 2026

Allison

Parking was free. They gave you a parking pass to put on your dashboard. It was a very convenient location. The pool was a little small, but it was not busy, so it wasn't an issue. Staff was helpful and friendly. Breakfast had a mix of hot and cold foods.

Family_with_children

6/10

Pleasant

12 Jun 2026

Maria

The noise from above was terrible. The people in the room above mine were extremely noisy by simply walking across the floor. I was unable to make it through a full night without being awoke by the noise.

The room was well cleaned and maintained by housekeeping. The area around the hotel seemed safe and there are nearby places to eat and has station.

A good selection of breakfast items but the eggs were always cold and the juices seemed more like flavored water than OJ or Applejuice.

Self

6/10

Pleasant

11 Jun 2026

Mona

The property was maintained and the staff were helpful. Some of the customers weren’t respectful. The inside smelled like marijuana a couple times.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Adam

Staff was terrific. Unfortunately when we arrived we found some hairs in the shower. The staff was very responsive and got this taken care of and had the entire room cleaned which was done very well.
I would definitely stay here again if in the area.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Mya

The wash cloths in the room had hair on them that was not mine or my boyfriends. Everything else was decently clean. Breakfast was okay. Staff was friendly and helpful. Parking was okay but had some sketchy people walking around so be careful what you leave in your car. Water in shower was also cold 75% of the time we would shower which was not great.

Partner

2/10

Poor

06 Jun 2026

Yohannes

There is a guy who worked there. He doesn’t want to do nothing but be on his phone.

8/10

Excellent

05 Jun 2026

Richard

It was very clean and comfortable

Partner

10/10

Exceptional

05 Jun 2026

Stephanie

This is in a bad area and hotel is dirty. Do not recommend.

Family

10/10

Exceptional

05 Jun 2026

Manuel

Good

Family_with_children

8/10

Excellent

05 Jun 2026

Jerry

The location is confusing especially if you use Google map to find it. Once we arrived the parking lot was very full and lots of people were outside just talking and wandering about.

Checking was slow as 3 parties were in line before us but the front desk was vacant with a sign that they were busy. Once the clerk got to the desk check-in seemed to go okay.

The room was spacious and had enough towels soap and water glasses. There were even a couple extra water bottles. The fridge was large and had a freezer.
The bed was comfortable but the pillows were small but we each had 3. The shower was turned down to almost a dribble.
We did not try the breakfast.

10/10

Exceptional

03 Jun 2026

Richelle

Great price, quiet, roomy

Partner

8/10

Excellent

02 Jun 2026

Crystal

Good place to stay, near lots of restaurants

10/10

Exceptional

01 Jun 2026

Veronica

Great parking, good places to eat near by. Hotel was well maintained. Nice size room. clean linen, friendly staff.

Friends_and_family Family

8/10

Excellent

30 May 2026

Mona

The room was clean and just what I needed for the 1 night I was there with my granddaughter.

Friends_and_family Family

6/10

Pleasant

30 May 2026

April

Staff was friendly and accommodating. Our room was very spacious, but needs some updating. We had to have the bathroom freshened up, and it needs some updating as well. Overall, we were pleased with our stay.

Family

8/10

Excellent

29 May 2026

Odizie U

The only problem there, were some residents’ kids continuously playing and yelling along the hallway and knocking on doors so not allowing others to enjoy the peace and comfort of the place,

Self

2/10

Poor

25 May 2026

rachael

Very dirty, toilet had feces on it. Bed wasn't made. When I went to my room someone was in the bed!! Worse experience ever!!

Family

6/10

Pleasant

24 May 2026

Rich

Its not the best but its definitely not the worst. Rooms are clean & spacious, NO BUGS atleast I saw none. Could be maintained a little better fridge had a smell to it, walls had a couple stains, & shower does not close all the way besides that a good hotel to rest your head.

Self

10/10

Exceptional

23 May 2026

Jerry

Stayed here twice now when I’ve had an early morning flight. Clean room, comfortable bed and nice shower. Good service and thankful for the free shuttle to the airport. I will definitely stay here again.

Self

8/10

Excellent

20 May 2026

Mary Jane Gretchen

Designated breakfast area was blocked off but restaurants are within walking distance. Parking felt safe, security patrolling at night.

Self

4/10

Poor

19 May 2026

Denise

breakfast eggs horrible
room smelled musty carpet old and damp
stains on walls room overall not clean
front desk not there for clean towels checked 3 different times
price was overpriced for cleanliness will not stay at this hotel again

Friends

10/10

Exceptional

19 May 2026

Ebony

Great stay

Self

8/10

Excellent

19 May 2026

Kelly

Food left in dirty fridge. 😞

10/10

Exceptional

16 May 2026

Nathaniel

Clean and very nice staff

Partner

10/10

Exceptional

15 May 2026

Ted

Made a trip to Columbus to visit COSI & stayed at the Comfort Suites Columbus Airport (OH645) that evening. Beautiful property. Easy to find/access, clean, quiet, VERY spacious. Was the perfect stayover before our trip back home next day. Staff was very helpful & friendly.

Friends_and_family Family

2/10

Poor

14 May 2026

Roger

Good

Self

4/10

Poor

13 May 2026

Aarona

The room need a deep cleaning. Stains on the couch and carpets. Closet cant hang your clothes up properly.

Family

6/10

Pleasant

13 May 2026

joshua

Very convenient to get to airport and have shuttle to airport and staff friendly

Partner

8/10

Excellent

11 May 2026

WILLIAM

OCATION

10/10

Exceptional

11 May 2026

Sharon

Clean room, great location and affordable!

Family_with_children

10/10

Exceptional

10 May 2026

Daniel

Yes

Partner

10/10

Exceptional

10 May 2026

Paul

Planned for a night. It was a wonderful night. Every thing was nice. Price point was good.

Partner

10/10

Exceptional

08 May 2026

George

Perfect

10/10

Exceptional

07 May 2026

Sheri

Very spacious room. Close to airport and easy access

Family

6/10

Pleasant

03 May 2026

Erin

The staff was friendly at check-in. We then went to our room, and it was, for lack of a better word, disgusting. The couch had a weird brown stain over most of the cushions. I went to the front desk and informed them. The man working the desk said there were no other rooms and he would make a note of it. I again addressed it when we checked out, yet nothing was done. At that time, I also informed him that the room in general was dirty. There were food crumbs on the bed and in the center drawer between the two beds. We checked in after midnight and were gone the next morning by 9am. Very disappointing. I have stay at Comfort Suites many times a year, as I travel for work. This was by far the worst experience.

Family_with_children

10/10

Exceptional

03 May 2026

Patricia

Very nice facility. We enjoyed our stay. Breakfast buffet was good.

Partner

10/10

Exceptional

02 May 2026

Abdirahman

good

8/10

Excellent

30 Apr 2026

Kristina

Breakfast was good and for this to be an outdated hotel it was very clean. My issue was checkin. I waited 20 minutes because the gentleman wasn’t at the front desk for what he claimed was an emergency. Ok.. no problem there. The issue comes from no sign being up or anything that he stepped away. When he came back there was no apology just combativeness about why he was gone. Other than encountering the lack of customer service, the hotel wasn’t bad.

Self

8/10

Excellent

29 Apr 2026

Ruth

Great location, spacious suites, quiet rooms, nice bedding and comfortable mattresses. The pool was heated and open for use, which at this time of the year is usually closed in other places, breakfast was regular, well stocked, rooms had carpet which is very unsanitary, the room had a weird smell probably from the carpet, that was the only set back, everything else was fine.

Family

10/10

Exceptional

28 Apr 2026

Lindsay

Wonderful
Stay. Super clean. Staff helped us get a cab to the stadium. Thank you.

Partner

8/10

Excellent

28 Apr 2026

Anna

Very strong scents.

Friends

8/10

Excellent

28 Apr 2026

Danielle

Parking lot is safe, they have security parked overnight. Room was clean and a great size, it had plenty of space. Hotel is conveniently located to everything and about 10-15 minutes away from downtown.

Family

4/10

Poor

27 Apr 2026

Jim

Dirty room, lying staff, horrible coffee. Don't waste your money here. Just spend $20 more and go to Home2 Suites. The staff said they didn't have any other rooms available and that I would be fully refunded. I was not refunded anything by Comfort Inn but I was offered a whomping $25 from Expedia that I can only use with their business. Both Comfort Inn and Expedia should be ashamed of their customer service.

Family_with_children

10/10

Exceptional

27 Apr 2026

Abdirahman

clean hotel

Family

10/10

Exceptional

27 Apr 2026

ALIMA

Nice and clean

Self

6/10

Pleasant

27 Apr 2026

Hazel

Parking was good. Need a lot of updates.

Self

10/10

Exceptional

26 Apr 2026

Wendy

The room was nice. Bed was comfortable but needed bigger pillows . Otherwise everything was great.

Partner

6/10

Pleasant

25 Apr 2026

Scarlet

The pros of this location, 1) surrounded by fast food restaurants for a quick bite after traveling. 2) 10 minutes to the airport and has a shuttle pick up and drop off service. 3) the room was clean.

The cons: 1) the facilities are a little run down, the including the van that does the shuttle service. 2) the building did not look like they did regular cleaning. The trash and spills on the floor that were there the afternoon I arrived were still there the next morning. There were wet floor signs but no sign of cleaning.

Self

10/10

Exceptional

20 Apr 2026

Martin

Need more variety and the breakfast area other than that wonderful state

Partner

8/10

Excellent

20 Apr 2026

Wendy

Very close to the airport

10/10

Exceptional

19 Apr 2026

Edward

Clean comfortable room.
Easy access.

Partner

6/10

Pleasant

19 Apr 2026

ERIC

Overall, I had a great stay at this hotel. The staff was friendly, check-in was smooth, and the room was comfortable and well-equipped. The location was also convenient, which made everything even better.

That said, there were a couple of small things that could use improvement. The carpet in the room could definitely use a good shampooing, as it didn’t feel as clean as the rest of the space. Also, I noticed a few items left behind from the previous guest. Even though they appeared to be unopened, it would be best for housekeeping to remove everything to ensure the room feels completely fresh and properly cleaned for new guests.

Family_with_children

10/10

Exceptional

15 Apr 2026

Benedict

All good.

Self

10/10

Exceptional

08 Apr 2026

Hollie

Very safe, clean room and staff was friendly.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Jude

Rooms very clean and spacious. I really loved mh stay

Partner

10/10

Exceptional

04 Apr 2026

Kim

Every one was super nice. Breakfast was excellent as was the parking.

Family_with_children

6/10

Pleasant

04 Apr 2026

Haley

The room had a strange smell. Staining on the sheets. Room could be cleaner. Not enough pillows.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Ryan

Overall nice hotel. Public bathroom was a mess with oranges and toilet paper. Comforters had cigarette burns. But besides that it was a nice stay.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

sharon

Thanx

10/10

Exceptional

30 Mar 2026

Donna

Yes. Everything was very nice and clean.

Self

8/10

Excellent

28 Mar 2026

Lisa

There was a hole in wall. Closet door handle was broke. The room wasnt cleaned thoroughly but overall. The staff made the stay nice and pleasent. Worthy of the price we paid for the stay.

Pet

10/10

Exceptional

28 Mar 2026

Esther

Breakfast wasn't fresh and no variety. Parking is good

Self

4/10

Poor

24 Mar 2026

Christopher

My car was broken into. Two other cars were also broken into. The police said it was a regular thing. A van pulls up. Guys jump out; break car windows and leave the parking lot within minutes. I suffered over a thousand dollars in theft loss

Self

8/10

Excellent

24 Mar 2026

darlene

Staff was excellent, picked me up after returning rental car and left cell phone and they mailed it back to me!!

Family_with_children

2/10

Poor

22 Mar 2026

Myecia

My room was dirty , then when they came to do a “partial cleaning “ some of my items was moved around and touched