Name: Courtyard Columbus Airport
Address: 2901 Airport Drive, Columbus, 43219, US

6/10

Pleasant

25 Jul 2026

frantz Saint

No breakfast was available

2/10

Poor

12 Jul 2026

Amanda

The fire alarm went off in the middle of the night for no reason.
The luggage carts are a weird triangle shape so nothing fits on them. The sidewalks have huge cracks in them so the luggage carts will get stuck and all your luggage will fall off.
There were blood stains on one of our comforters.
The staff was rude, forgot our meal tickets and refused to make it right on the last morning of our stay when we realized their mistake. They also refused to bring up extra blankets stating they don't \"have room service.\"
The room phone was not connected and didn't work.
The TV in the lounge didn't work.
They refused to give us the managers name and phone number.

Family_with_children

6/10

Pleasant

11 Jul 2026

Clifford

Definitely not what you pay for, for the price I was expecting one of the best hotels I've ever stayed at. Hotel needs an update if they want to charge that much. Also so you know there is a $40 early check in charge they don't tell you about, I only found out about it after I checked my bill. The pictures are wrong no pool on property.

Family_with_children

8/10

Excellent

09 Jul 2026

Serge

Breakfast wasn’t complimentary. Duh!

Friends

8/10

Excellent

22 Jun 2026

Becca

Clean room easy parking. Didn't care for the lady checking me in. She forgot to assign ny room out and a group of people tried using a key to get into tge room thinking it was empty around 2am then an employee used her entry card around 830 stating she didnt know anyone was assigned the room. Around 11 I received a call from front desk asking my name and when id be checking out. It was just a weird interaction.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

Jennifer

The hotel offers a Park and Fly deal so the lot was a bit overcrowded. The staff were all pleasant and helpful. Breakfast was not included so we just got on the road.

Partner

4/10

Poor

21 Jun 2026

erik

There is a bad crime spree going on in Columbus Ohio just at the Courtyard there wee 15 cars broken into and miners 1 of them it was a rental and the Hotel says that’s beyond our control and we’re not responsible so I’m on the hook for the window but they know there’s a serious problem and they made know efforts to upgrade there security and to at least mention bthis on going problem at check in very disappointing

Self

8/10

Excellent

17 Jun 2026

Maranda

Room and bathroom were clean. Pillows were worthless.

Friends_and_family Family

4/10

Poor

17 Jun 2026

Melinda

FRONT DESK LADIES WERE AWESOME.
NO ROOM SERVICE FROM THURSDAY TILL MONDAY.
DEBBY HAD TO BRING AIR FRESHENER TO ROOM FOR SMELL SHE WAS VERY NICE
HAD TO GO TO FRONT DESK TO GET TOWELS AND TRASH BAGS
THE MANAGER WAS VERY RUDE WE KEPT CALLING FRONT DESK PHONE POPPING COULDN'T UNDERSTAND HIM. I WENT TO GET TOWELS AND BAGS AND HE HAD DROPPED OFF SOME TOWELS TO FRIEND. HE CAME IN ICE MACHINE ROOM TRYING TO TAKE THE BAGS AND TOWELS FROM ME AND I WAS NOT NICE HE RODE ELEVATOR UP TO ROOM MY FRIEND HAD TO COME TO DOOR AND TELL HIM TO PLEASE LEAVE BECAUSE I NEEDED THE EXTRA TOWELS TO MONDAY. WILL NEVER STAY THERE AGAIN.
MELINDA FANCHER

Friends

6/10

Pleasant

14 Jun 2026

Peter

Staff was great. Room was good, no continental breakfast instead you need to purchase breakfast from the bistro within if you want. Bistro didnt have anything we asked for on the menu not even coffee. so walked across street to McDonald's. Parking spots are in short supply.

Family_with_children

4/10

Poor

10 Jun 2026

Jordan

First room they gave us shower door did not open. Front desk attendant was nice and switched us with no problems. Property is poorly maintained and hallways and rooms are severely broken down. Same with parking lot. Would not stay here again.

Partner

8/10

Excellent

07 Jun 2026

Karen

Clean room

8/10

Excellent

01 Jun 2026

Hunter

Good staff

2/10

Poor

31 May 2026

Brittiny

Checked in, walked up to the room door was open, n ot locked No ac in room. Toilet didn’t flush. Bathroom sink not draining. No AC and left with one small box fan. Temperature dropped as low as 79 degrees all night. The “ac unit” made extremely loud, aggressive rumbling, scratching noises all night long. Very unhappy. Very upset. So much money wasted and I couldn’t even get a decent, or even a night sleep.

2/10

Poor

30 May 2026

Linda

We stayed there for two nights it was hot and we didn't have air conditioning that worked either night .

Family

4/10

Poor

29 May 2026

Jacilyn

Came to check in and the front desk gal was wearing sweats and a ball cap, looking very unprofessional. She wasn’t very nice to other patrons and was swearing while checking me in. Wasn’t a good first impression. Then went to our room and there was mold in the bathroom and the room wasn’t very clean. We had to be at the airport at 5:30am and made a reservation the night before for a shuttle but when we arrived at the front desk, the front desk lady (a different one) said she had no idea where the driver was BUT she did swiftly order us a Lyft at no charge.

Family_with_children

6/10

Pleasant

27 May 2026

Gregory

Staff was nice and helpful but room could not get to the right temperature. Also, Bistro service was very delayed in the morning.

Self

10/10

Exceptional

22 May 2026

Kenneth

The room was spacious and clean, bed was comfortable andwe liked the separate living area. Staff was very helpful with any questions we had, and fixing our TV when we couldn't figure it out.
Plenty of parking, but there were huge potholes around the back parking.

Family_with_children

10/10

Exceptional

20 May 2026

Angela

We were just staying overnight prior to catching a flight early the next morning. When I got to the hotel, I was told how to sign up for parking, but it said that no short-term parking was available on their lot. In a panic, I asked the girl at the front desk what I could do to secure parking. She had me sign a form that allowed me to park on their lot without having to go through the parking website. What a relief!! I didn't know what I was going to do if I couldn't park on the hotel's parking lot. Then when coming back from our trip, we were told the shuttle didn't run after midnight, but that the hotel pays for the Lyft service to pick us up. Again...what a great service. I had searched through all the Columbus hotels to ensure that I would have shuttle service & had called this hotel 3x to verify their shuttle service was 24 hours. So, when I was coming back from my trip, I was surprised to hear that the shuttle service ended at midnight. Again, relief came when they sent a Lyft driver that was at the airport within 5-7 mins.

Friends

6/10

Pleasant

19 May 2026

Tricia

Property needs up keep. Room was was nice but there were potholes in the parking lot. Dirt on floor in lobby.

Partner

8/10

Excellent

15 May 2026

Stacey

I would have liked a free continental breakfast or complimentary coffee in the lobby but there was a bistro to purchase items and convenience stores/fast food within walking distance. We enjoyed meeting other folks at the outdoor fire pit for the music festival we came for. I'd probably stay somewhere that had breakfast next time, but otherwise this hotel was a home run. Everyone was super nice & helpful.

Friends_and_family Family

8/10

Excellent

15 May 2026

Pam

Guess I’m used to free continental breakfast at a minimum. Went to McDonald’s instead.

8/10

Excellent

12 May 2026

WILSON

Excellent breakfast place

Family

8/10

Excellent

08 May 2026

Antonio

Parole was nice but I didn't have a breakfast

10/10

Exceptional

06 May 2026

Sheri

It was 9pm, my flight was cancelled till first thing in the morning and I didn’t want to spend the night in the airport. I looked them up on Expedia, got a decent rate, called their local number to make sure the airport shuttle was still working and spoke with a very helpful front desk person. As he’d said, the shuttle showed up in 15 minutes, I was there in 20, the room was clean, comfortable and well appointed, I slept well, and then caught the shuttle again at 5 am to the airport. Money well spent!

Self

10/10

Exceptional

30 Apr 2026

Dianna

Great place

6/10

Pleasant

30 Apr 2026

David

The thermostat in the room was messed up. Was set to 85 and heat when I arrived. Turned it to AC and 65. Woke up in the middle of the night sweating and heat was back on at 75. Rooms are dated and not very nice.

2/10

Poor

28 Apr 2026

Joshua

Restaurant listed wasn’t open for breakfast or dinner. No coffee in lobby even provided. Staff seemed annoyed people even stayed there. Room wasn’t ready until almost 4pm. Overall disappointing performance

Friends_and_family Friends

2/10

Poor

20 Apr 2026

Wendy

I never stayed here!!! They gave away my reservation--- I had called and informed them I was arriving late, they provided transportation at 12:30 am, but when I arrived had no room, they secured a room at a nearby hotel, provided transport there and when I got there----they couldn't take me!!! I eventually arrived at a Hilton which took care of me and had a bed at 3 am! I understand things happen but this was a shitshow!!!!

6/10

Pleasant

20 Apr 2026

Harold

Air conditioning was not working. It was making noise and no cold air was coming out. Reported to front desk on Saturday. Did not appear that they even looked at it. Let them know again at the time we checked out

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Raymond

Room was extremely nice. Also the young woman who confirmed my room, raja, was extremely helpful and sweet.

Self

6/10

Pleasant

15 Apr 2026

Patrick

Room was clean and staff was nice.

Self

4/10

Poor

20 Mar 2026

Freddy

Central air was not working during time of the visit.

6/10

Pleasant

23 Feb 2026

Aysha

The room was in great condition.

Partner

2/10

Poor

22 Feb 2026

Patricia

Toilet didn’t want to flush half the time. Air conditioner was extremely loud so had to have the room hot to sleep.

Family_with_children

10/10

Exceptional

18 Feb 2026

Cassandra

Yes. It was very clean

Self

6/10

Pleasant

01 Feb 2026

Sam

The thermostat didn’t work in our original ro. The room was either too hot or it was cold. We were given an another room for our next night stay, and bathtub drained slowly. It felt like they gave us the worst two rooms they had in the hotel

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

April

Yes very clean and staff was very helpful

Leisure Family

4/10

Poor

20 Jan 2026

John

Pipe had burst and was in the process of repairs. Common areas were dirty. Parking was limited. Had to park behind the hotel.
No breakfast at all. Coffee shop was horrible. Their espresso machine was down and their coffee was horrible. Tasted burnt and old.
My key didn't work multiple times during my stay. Very frustrating experience.

Self

10/10

Exceptional

20 Jan 2026

Melissa

Bathroom needed a bit more cleaning

Self

2/10

Poor

19 Jan 2026

Joe

They didn’t have the room I booked so they had to cancel it. While also having 3 cars in the parking lot with busted out windows.

10/10

Exceptional

02 Jan 2026

Holly

I stayed one night. I like Courtyard for business travel.

Business

2/10

Poor

20 Dec 2025

Cheryl

Breakfast was ok. Coffee old, service was friendly, helpful.
I had a late arrival, flight late coming in. No way to get something hot to eat, understandable. When I called about shuttle the person who answered was short in reply, not courtious at all. The hallway was not kept as I have seen in other Marriots, someone was smoking in the room, smell like pot. The attendants who checked me in was patient, I just spent 10 hrs in the airports. He was understanding, he may not have wanted to be that way, but he put on his manager hat and did a good job.
The driver was ok, helped me with my bag and took me to the door. I have a cane that I need to use to walk. So the staff was ok for the lateness of the day.

Leisure Self

10/10

Exceptional

19 Dec 2025

IRENE

Nice hotel, close to Easton & airport. The shuttle to the airport was the best touch!

Leisure Self

10/10

Exceptional

04 Dec 2025

Kathleen

Nice breakfast

Partner

10/10

Exceptional

28 Nov 2025

Roosevelt

With the Marriott Courtyard being synonymous with being first class, I was disappointed with the quality of the rooms along with service.
I know you stand for better and hope this facility rises to the level and standards of the name
God bless

Leisure Family

10/10

Exceptional

21 Nov 2025

Philip

Amazing customer service & kind staff!!

Leisure Self

10/10

Exceptional

20 Nov 2025

Sianne

Clean room, staff were friendly and helpful

Family_with_children

8/10

Excellent

13 Nov 2025

Doug

Clean room

Partner

4/10

Poor

07 Nov 2025

Heidi

Bad staffing! Charged extra fees, said I'd get it back, they stole it. Froze all night, bathroom no shower instructions. Hated the entire stay. Very unhappy. Never again

Business Self

2/10

Poor

04 Nov 2025

Stanley Alvin

I was incorrectly charged for a meal that was already included in the price of the room. I advised Courtyard but now two weeks later they have not corrected the error or returned my phone call.

8/10

Excellent

03 Nov 2025

David

Good

8/10

Excellent

27 Oct 2025

Flordeliza

Clean room, great beds, spacious rooms.

Leisure Family

10/10

Exceptional

24 Oct 2025

Tiffany

Me and my Fiancé loved our stay here. We'll stay here again. When we visit Columbus Ohio.

Partner

8/10

Excellent

19 Oct 2025

Jacqueline

There was 1 incident some1 vehicle windows broken

Leisure Partner

10/10

Exceptional

17 Oct 2025

Virginia

I felt comfortable and relaxed
Staff was great

8/10

Excellent

12 Oct 2025

Tara

The air in my room didn't work but it was a cool night so I just opened the window.

Business Self

10/10

Exceptional

12 Oct 2025

Jayna

.

Leisure Partner

2/10

Poor

11 Oct 2025

Becky

Rooms were old and our first room smelled like smoke.

Leisure Family

8/10

Excellent

06 Oct 2025

Brenda

Great stay

Leisure Family

2/10

Poor

05 Oct 2025

Allen

When getting a shower drain was clogged. AC wasn’t working called front desk person who spoke with was rude. I called corporate office to complain. Worse Hotel experience I ever had. I will never recommend it to any of my family and friends.

10/10

Exceptional

03 Oct 2025

christina

Did not drink

Business

10/10

Exceptional

29 Sep 2025

anthony

Friendly and very helpful staff

Business_and_leisure Family

8/10

Excellent

21 Sep 2025

Barbara

The A/C unit was loud, loud, loud. The elevator was out of order...inconvenient since my room was on the 3rd floor. People in hallway talking loud and doors slamming for a period of time.

Leisure Self

4/10

Poor

16 Sep 2025

Wendy

Cheap

Business Self

6/10

Pleasant

16 Sep 2025

Mouhammad

Horrible rude staff at my check in time. Took him 15 minutes to answer the phone at 12 midnight for me to request a shuttle! How busy can you be at 12am. Conversation went without welcome or any pleasantries “what is you name” when I answered the response was a scolding “SPEAK UP” no sir, no please… the rest of the check in went like this, like I was a major inconvenience for him in the middle of his night.
Clean hotel and good location by the airport but a few rude unchecked staff ruin it.

Business Self

10/10

Exceptional

15 Sep 2025

Michelle

Loved the outdoor courtyard and fire pit! On-site parking is free and convenient. The room was spacious and was perfect for my stau

Leisure Family

6/10

Pleasant

13 Sep 2025

Joe

Will never stay here again. No free breakfast. The breakfast that was available was priced ridiculously alcohol drinks in the evening were priced ridiculously high as well.

Leisure

6/10

Pleasant

11 Sep 2025

Russell

Old property

Business_and_leisure Self

10/10

Exceptional

31 Aug 2025

Ricci

Beautiful room. Hallway smelled like marijuana from other guest. Quite, clean. Outside has very limited lighting. Being alone, I didn't feel safe.

Leisure Self

8/10

Excellent

24 Aug 2025

Primas

Better security

Leisure Family

6/10

Pleasant

10 Aug 2025

Adil

Conveniently close to the airport

Leisure

10/10

Exceptional

10 Aug 2025

Leyda

Excellent service.. I recommend

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Monique

Exceeded my expectations

Business Self

6/10

Pleasant

29 Jul 2025

Dave

Property is dated and not in great shape.wallpaper peeling, loud ac. Probably will not stay here again.

Business Self

10/10

Exceptional

20 Jul 2025

Jen

The shuttle driver gave me a nasty look when he had to wait for me to drive through a narrow area of the parking lot. Everyone else was great!

Leisure Family

10/10

Exceptional

20 Jul 2025

Tanya

Our stay was excellent from beginning to end. Smooth & efficient! Brandy was amazing so welcoming! When we return we will stay here again!

Business

2/10

Poor

18 Jul 2025

Beth

Here for the Ohio State Fair. Paid over $400 for a 3 night stay. Was asked if we wanted Housekeeping. I said absolutely. Checked in Wednesday. Today is Friday with checkout Saturday. No housekeeping whatsoever 😡 questioned it Thursday night & was asked “how long are you staying ?” Answered check out Saturday. Was told housekeeping is every 2 days & the night front desk clerk was rude when I questioned the every 2 days. Her response was blunt, rude and reiterated “I told you every 2 days”. Assume she chose to order our room not to be touched at all. Trash overflowing, had to ask for towels & washcloths. I would like a refund ! I would like an explanation on why we were treated this way. I do have pictures & would be happy to share them.

Business Family

10/10

Exceptional

13 Jul 2025

William

Will stay here again

4/10

Poor

10 Jul 2025

Jon

Staff was nice. Room smelled like cigarettes, grounds were rough looking. Bedding was worn out and stained.

Business Family

6/10

Pleasant

10 Jul 2025

Lisa

We had a problem with television and remote. Couldn’t change channels or volumes. There solution was just unplug it. That’s easy for someone who doesn’t use the television to fall asleep. Not so much if you do.

Leisure Partner

6/10

Pleasant

02 Jul 2025

Verified traveler

Okay. Convenient location for what we needed

Check-in & out was a breeze. Fast and convenient. Self-parking on property.

The room at first glance seemed okay. The bedding and towels were clean; toiletries had been replaced. It wasn’t until we returned from our event that we noticed the bathroom had not been thoroughly cleaned. There was hair all over the tub and shower curtain. I’m not sure the bathroom floor had been cleaned. What looked to be foundation was smeared down the wall at the sink/mirror.

Friends_and_family Friends

8/10

Excellent

29 Jun 2025

DAVID

Facility seemed clean, well cared for and provided a good night’s rest. Would recommend a rubber mat for the shower as the smooth plastic floor was slippery.

10/10

Exceptional

25 Jun 2025

Roberti

Very attentive. Excellent customer service

Leisure

2/10

Poor

24 Jun 2025

Marcus

Supposed 3 star hotel run like a motel

We stayed from 6/18 to 6/22. The hotel experienced a power outage on 6/18, which caused our room to become unbearably hot, and the refrigerator stopped working, causing us to lose our food. We were in town for a convention, and the outage prevented us from participating in cosplay events, which was a major inconvenience. Additionally, our toilet stopped flushing, though we were unsure if this was power-related.

While we understand power outages happen, it was frustrating that hotels across the street had power. We also paid an extra $25/day for breakfast, but after the outage, we were told we couldn't receive a refund for the first breakfast. The elevator was also out for the duration of our stay, and as I’m pregnant, climbing three flights of stairs multiple times a day became very difficult.

The staff's handling of the breakfast issue was frustrating. Despite confirmation from Hotels.com that breakfast was included, one staff member insisted we needed itemized receipts, which we didn’t have. Only on the last day did another staff member confirm that breakfast was part of our reservation.

The only redeeming factor was the sweet server at the café, who was kind and efficient. We still haven’t received our refund for the first breakfast and are concerned the charges for breakfast might have been added to our room. Given these issues, we will not stay here again.

Partner

10/10

Exceptional

24 Jun 2025

JOSE LUIS

Joche65

The crew services was fenomenal, specially Francisco on the front Counter. He gives us all the information like we needed.Thanks so much .

Friends_and_family Friends

8/10

Excellent

23 Jun 2025

Jonathan

Grateful they served us at the bar just after closing. Very thoughtful

Friends_and_family Friends

10/10

Exceptional

22 Jun 2025

Katie

The hotel staff were very friendly and helpful and the room was really great. Even better than expected. Very clean and bed and linens were very comfortable.

Leisure Family

8/10

Excellent

22 Jun 2025

Tammy

I liked it only the firepit was broke that was not good or fair and wish they had a pool and free breakfast

Leisure Partner

8/10

Excellent

22 Jun 2025

Amber

Nothing

Leisure Family

10/10

Exceptional

22 Jun 2025

Denise

Great property! We will definitely stay at this hotel again and again! Very friendly staff and clean rooms. Thank you for making our stay so enjoyable!

Leisure Partner

8/10

Excellent

22 Jun 2025

Raymond

my 2-Night Stay

My room was clean and it was very quiet and comfortable. My only (minor) complaints would be limited food choices at the Bistro and no room service between the 2 nights I stayed there. Otherwise, fine.

Self

10/10

Exceptional

19 Jun 2025

Douglas

Nice place and close to airport. But not too close.

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

jennifer

Love the shuttle and the room was lovely. Staff was great and very helpful

Leisure Self

8/10

Excellent

16 Jun 2025

Verified traveler

Nothing spectacular but would stay again

It was decent. Standard room. Standard bed. Standard crappy pillows. All to be expected. Well maintained property and amenities. Functioning air conditioner but it was SO LOUD! It was nice to have a room with a tiny balcony, sliding glass soundproof door blocked all of the airport and highway noise. Would definitely consider staying again.

Self

10/10

Exceptional

14 Jun 2025

Bill

It was nice

Leisure Family

10/10

Exceptional

12 Jun 2025

Jennifer

Great service convenient location.

Business

10/10

Exceptional

07 Jun 2025

Cody

The stay was amazing. The front desk attendants were lovely and quick to help out as well. The room looked exactly like the pictures and was perfect for my boyfriend and I.

Partner

6/10

Pleasant

06 Jun 2025

Amy

It was very difficult to keep the room a consistent temperature. The thermostat kept resetting, and I had to change it several times during the night.

Partner

10/10

Exceptional

02 Jun 2025

Janice

Reasonable price and convenient.