Name: Sonesta Simply Suites Columbus Airport
Address: 590 Taylor Road, Columbus, 43230, US

10/10

Exceptional

03 Aug 2026

Renee

Room was clean, bed was comfortable, staff was great

8/10

Excellent

31 Jul 2026

Joseph

Room was very clean but furnishings and carpeting were a little dated. Suite contained all that was needed for longer stays. Bathroom was very good, modern, and clean. Staff at desk was very nice , helpful, and pleasant. Overall, it was a decent place for one night and would be good for longer stays.

2/10

Poor

28 Jul 2026

Robert

We arrived to check in and found that they were overbooked. We had to find another hotel farther from the family we were visiting. Found out today we’ve been charged by Sonesta for the room we didn’t get to stay in. Still trying to work it out. Not Happy!

8/10

Excellent

27 Jul 2026

Saran

I like the space and bed was very comfy wish there were more options on pots and pans but other than that I had a nice stay. But also the smoking area was close to my room I can smell the smell coming into my room

2/10

Poor

26 Jul 2026

Judy

Walls and floor are thin, you can hear everything. I thought a herd of cattle were upstairs. Lots of noice in the hallway, I felt unsafe with all the groups sitting outside.

2/10

Poor

23 Jul 2026

Richard

They overbooked. I had prepaid reservations. They used ta advertise airport shuttle, which they do not have. Enormous unhelpful staff

10/10

Exceptional

19 Jul 2026

Champagne

The staff was extremely helpful. Everyone was always in good spirits. Room/hallways were clean. Thank you for accommodating me !

Partner

8/10

Excellent

12 Jul 2026

Darrell

Clean room
Great parking

Partner

2/10

Poor

09 Jul 2026

Danyelle

They wanted me to pay $181 for a hotel room that didn’t have running water and an additional $50 that was not towed when I purchased the room

Partner

10/10

Exceptional

08 Jul 2026

mac

Staff super helpful and awesome

Self

6/10

Pleasant

07 Jul 2026

Arnelio

Low quality for the Sonesta brand we’ve been with. Lots to improve to be at par to those Sonesta properties in Cincinnati area.

Partner

6/10

Pleasant

06 Jul 2026

Susan

Room was not kept up on supplies and essentials like towels and soaps.

Partner

2/10

Poor

06 Jul 2026

ASYA

No reservation found in the system and asked me to wait for a manager to come but don’t know how long she will take

Family_with_children

2/10

Poor

30 Jun 2026

Dennis

Would never stay here.

2/10

Poor

28 Jun 2026

Pam

Overbooked when we arrived. It seemed to be the front desk attendant's first day. Manager was called to cancel our reservation, but we were still charged.

Partner

4/10

Poor

25 Jun 2026

Addy

We've stayed at this hotel every year for at least the last 4-5 years for Origins Game Fair. The last couple of years it's really started to go downhill, but this last visit was the worst. The room smelled musty as soon as we opened the door. The single bedside lamp didn't work and when we asked for a new lightbulb, the front desk said they didn't know where they were and we’d have to wait for maintenance the next day. That did get fixed for us the next day.
A few hours later we're starting to make dinner and my husband opens the microwave. It's got a greasy, goopy film all over it and smells *terrible*. Ok, no big deal, we can clean it. There's no dish detergent, or sponges and only the end of a roll of paper towels. The plates and dishes in the cupboard are also dirty, greasy and wet. Now at this point we've spent all day setting up our booth at the convention and we're already settled into the room, otherwise we would have absolutely complained. We clean everything as best as we can with what we have there and get cleaning supplies the next day.
The kitchen sink has no cold water hooked up (better than no hot water I suppose).
I also booked a room specifically with a bathtub, because after a whole day working a convention, I'm achy and need a soak. Turns out the bathtub plug/seal doesn't work so the bathtub is completely useless.
After 4-5 years of staying here, we will absolutely be finding somewhere else next year.

10/10

Exceptional

25 Jun 2026

Lisa

This was our third time staying at Sonesta. I recently moved to Pittsburgh and return on occasion to visit family. The accommodations are great for the price in my opinion. It’s not the Ritz, but the room is always clean & comfortable. The outside could use some attention like cleaning up the debris that accumulates in the parking lot. That certainly wouldn’t prevent us from returning!

Partner

8/10

Excellent

25 Jun 2026

Debby

It was a bargain. We didn't expect the mini kitchen but that is what we had. Room was clean. We were a late check in so we only dealt with the front desk. She was very helpful. It was a short 6 minute drive to the airport. It is an older property but worth the money and convenience.

Partner

8/10

Excellent

19 Jun 2026

Kyle

.

Partner

4/10

Poor

18 Jun 2026

Emily

Overall the stay was okay and the staff members seemed nice. My room was not very clean and it had a strange smell.

Self

4/10

Poor

14 Jun 2026

Jason

My room was directly above the hotels laundry room and I could feel the vibrations from the washer/dryer all night.

6/10

Pleasant

08 Jun 2026

Siana

Our room came with a full kitchen.
Location was 15 mins of everywhere.
Close access to food, OSU, Easton center etc. hotel had a laundry and a small gym and was pet friendly.

It had an odor in the room (like a musty smell)
The bed was uncomfortable and noisy.

Family

6/10

Pleasant

08 Jun 2026

Sheryl

Older building, no views, construction at entrance, no restaurants meals. Staff was friendly, room was clean, pets welcomed, laundry facilities, nearby amenities.

Self

6/10

Pleasant

03 Jun 2026

Teresa

The room was in good condition, but we had some problems with getting the services we needed. They clean only once per week, and we wanted clean towels after 3 days. We were able to get them, but it was not easy. They also did not stock the room for a one-week stay - we ran out of shower gel, toilet paper, kleenex, coffee pods. Although the in-room kitchen was good, it only was stocked with 2 spoons and 2 knives - no forks. Multiple desk personnel told us that they were short-staffed, and it was obvious.

Partner

2/10

Poor

31 May 2026

Mike

I had a confirmed reservation from Expedia as well as a confirmation text from the hotel. When I got there, they denied me my room and would not offer any assistance from there. Horrible service and rude staff member.

10/10

Exceptional

31 May 2026

David

Place is very clean, front desk attendant was excellent. Very helpful, super friendly! Reasonable rate. Will definitely stay again. Only thing missing was a hair dryer.Fiance forgot hers and there was not one in the room. Minor issue.

Partner

10/10

Exceptional

29 May 2026

Danielle

It was great, the staff were very friendly!

Friends

6/10

Pleasant

18 May 2026

Alyce

The hotel wasn’t in the best area. And the studio suite was partially renovated but was still off. There was a cook top but there was no usable pans or any silverware in the room. Not the best experience I have had. I will not ever stay at this hotel again.

Partner

8/10

Excellent

18 May 2026

Berta

I liked the property because it had everything we needed for our stay the only thing I did not like was that they never came to clean our room not once during the stay. Other than that it was nice location for the price. Not much food options around near by either. .

Partner

8/10

Excellent

16 May 2026

Tim

Clean, friendly staff, full amenities options

6/10

Pleasant

10 May 2026

Yoko

Our stay was just ok. Nothing bad, nothing great. Clean but old.

Family

8/10

Excellent

09 May 2026

Wendy

The room had a kitchenette including a two burner hot plate so you could cook if you wanted to. No breakfast was included so you could cook your own or go out. The room was clean. Front entrance was small and needed to be cleaned more often. We think area workers were staying there and drug in dirt on their boots.

Partner

6/10

Pleasant

07 May 2026

Belinda

The room was well appropriated; however there was a leak in the bathroom and the furniture in poor condition. The hotel needs a little love to update.

Friends_and_family Friends

8/10

Excellent

06 May 2026

Tanya

I enjoyed my stay very much. I will be back again!

Self

4/10

Poor

05 May 2026

Kwesi

not great in general

Self

4/10

Poor

04 May 2026

JaLyne

Sonesta is usually one of our favorite, but this stay wasn't the usual

Friends_and_family Family

10/10

Exceptional

04 May 2026

Barry L

Loved it, it was like a studio apartment

Partner

10/10

Exceptional

01 May 2026

Tim

Clean, modern, nice area

Self

2/10

Poor

30 Apr 2026

Garry

I was overcharged for a room and still haven't got a response from management about the situation .

10/10

Exceptional

29 Apr 2026

Tabatha

The rooms was very clean and was great

Partner

6/10

Pleasant

29 Apr 2026

Zachary

Parking easy. Cleanliness good but building old and haggard. Soap dispensers empty. No coffee.

Self

4/10

Poor

29 Apr 2026

Joseph

First the room was nowhere near what is shown in the pictures of the hotel. at the beginning of the hotel site. Once selected the pics are accurate. Room had a broken toilet and towel rack which left off but able to put back up. Nite of arrival, notified desk of, they could not move us so asked that it be fixed after 8:30a. Returned it had not. So back down and spoke to desk again, indicated they would fix within the hour and it was.

Not the best, but surely not the worst.

Friends_and_family Friends

2/10

Poor

27 Apr 2026

Richard

Horrible experience

I flew to Columbus for a funeral with a room booked at the Sonesta Simply Suite. Upon my evening arrival, the parking lot was pitch black at 9pm with no lights to be found. After finally arriving in the lobby, I was met by an employee who immediately stated they were overbooked. Her focus was merely to make sure I knew they had no room for me. After going back and forth with her, asking why there was no prior notification, she said that happens all the time with their system. Almost 400 miles from home with no room, i was very upset. I will never reserve another room here again.

Self

2/10

Poor

27 Apr 2026

Dan

Was turned away saying they were booked, had confirmed reservation 2 months prior. Came from out of town, customer service was not of help after staying on hold for a resolution and made me late to my concert.

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Victoria

parking lot smelled straight up like pot

Partner

2/10

Poor

26 Apr 2026

Robert

Room needed to be dusted. Towel rack kept falling off. Carpet was old and dirty.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Rami

Make sure you book here if you want your room to be canceled an hour before check in. We booked a room with this hotel almost 2 months ago for the Luke combs concert, one of their incredibly rude staff members who only talked over us the whole time, called AN HOUR BEFORE CHECK IN- to cancel our room. They proceeded to tell us it’s not their fault that their rooms were overbooked and didn’t accommodate us and hung up on me MID SENTENCE!!!! Were hours away from home and now have nowhere to stay for the night. So if you enjoy horrible, rude customer service and want to gamble with your booking, then I’m sure you’ll enjoy this establishment

Partner

10/10

Exceptional

26 Apr 2026

Janet

The room was very clean. The staff was kind and helpful. The parking area was in need of a little cleaning. The parking area was well lit.
The kitchen area in the room was good. I only used the coffee pot and coffee cup. There were appliances that you could check out from the front desk.

Self

10/10

Exceptional

26 Apr 2026

Denise

Studio suite was just the right size with amenities for our weekend trip. Staff was very pleasant and helpful. Manager made sure everything met our needs. Would definitely recommend staying here.

Family

10/10

Exceptional

26 Apr 2026

Megan

The staff was wonderful and location was central.

Partner

10/10

Exceptional

25 Apr 2026

Tabatha

Very clean parking was good staff very nice. O completely pleased

10/10

Exceptional

25 Apr 2026

Dani

The room was spotless. The staff were very friendly as well as the guests sitting outside. They do not have hair dryers, so bring your own!

Partner

10/10

Exceptional

21 Apr 2026

Chris

Nice hotel

Self

10/10

Exceptional

20 Apr 2026

Lisa

This place is great for the money. While the parking lot is sizable, it’s in need of a little repair. Bad areas are clearly marked, however. The outside grounds could use a little attention, IMHO, but this would not prevent us from staying again. This was our second stay at this location. The staff is courteous and got us checked in quickly. The room had everything we needed. It was very clean and comfortable. We were traveling from Pittsburgh to visit family and will stay again soon.

Partner

10/10

Exceptional

18 Apr 2026

Rick

Super clean rooms and facility, easy parking and located near freeway. Also fabulous staff!

Partner

2/10

Poor

18 Apr 2026

Cynthia

They were overbooked and did not have a room for us.

Self

10/10

Exceptional

17 Apr 2026

Carl

Very clean room and a staff was excellent.

Self

10/10

Exceptional

17 Apr 2026

Tiffany

Front desk staff are super amazing!

Family_with_children

8/10

Excellent

16 Apr 2026

wayne

Bathroom could have been updated alot tiles and wall was all jacked up.

10/10

Exceptional

13 Apr 2026

Jayden

10/10 Would recommend! The layout of the rooms

10/10

Exceptional

11 Apr 2026

Amoni

yes everything was perfect

8/10

Excellent

11 Apr 2026

Alex

Big thank you to Brandy at the Front Desk, she was incredibly kind, helpful, and made my stay super easy. All of the staff I interacted with were very accommodating and helpful, including Keisha and the gentlemen working in the later hours.

Self

10/10

Exceptional

08 Apr 2026

Thomas

Yes everything was great. Staff was friendly and helpful

Self

8/10

Excellent

04 Apr 2026

Kamil

Good

Partner

10/10

Exceptional

02 Apr 2026

Ricky

Everything was great. Especially the manager, Patrick. He is awesome.

Family

8/10

Excellent

01 Apr 2026

Adam

The kitchen in the room is convenient.

Self

6/10

Pleasant

30 Mar 2026

William

Disappointed that I had to pay and extra fee, $17 to check in 1 hr earlier than the 4pm time. Understand policy, but unecessary charge as 1 hr does not really constitute an early check in.

8/10

Excellent

28 Mar 2026

Rebeckah

Clean room, nice staff, a little dated. No breakfast and no snacks available, but ok place.

Partner

8/10

Excellent

26 Mar 2026

Javier

Good location. Room very comfortable.

10/10

Exceptional

25 Mar 2026

Deion

Clean room, nice suite, nice staff, floors just cracked when walking.

6/10

Pleasant

25 Mar 2026

Carlos

Clean but smelled like must

6/10

Pleasant

22 Mar 2026

Jessica

Front desk staff was pleasant and helpful. Found some items from previous travelers so it made me second guess the cleanliness of the room. I have stayed there before and this wasn’t an issue prior, I will add.

Family_with_children

8/10

Excellent

22 Mar 2026

Millia

Upon arriving I could not find any staff that could assist me in that moment, but after a few minutes someone did come out to help. I paid for a room upgrade that was not available on the day that I came into the hotel, but I was able to get the room that I originally pay for. I do appreciate that the kitchen was stocked with all the utensils and appliances, other Sonesta hotels we've been to did not supply them. The room was clean, the staff were friendly, we got a good night's rest . And we will be back.

Partner

10/10

Exceptional

20 Mar 2026

Autumn

Great staff- so very friendly, its often why we come back

Family

8/10

Excellent

16 Mar 2026

LARY

The hotel was in good shape and the room was clean and fit my travel needs. I would stay here again.

Self

2/10

Poor

14 Mar 2026

Jennifer

It was very run down. Dirty

10/10

Exceptional

14 Mar 2026

Erick

Clean room

Partner

8/10

Excellent

13 Mar 2026

David

The workplace was fine for what I needed, and the staff was very friendly and helpful.
The room was clean.

Self

8/10

Excellent

13 Mar 2026

David

I did not have a pet, but they were welcome. The staff was very friendly and helpful. Really nice people that staffed the hotel.

Self

8/10

Excellent

12 Mar 2026

Jimmy

.

10/10

Exceptional

11 Mar 2026

Brian

Great place to stay

8/10

Excellent

10 Mar 2026

Lori

I didn't even think about it being an extended stay type property, which it is, so I was a little surprised by that but I can't fault the property for that. I booked it because the other Sonesta property in the area was full. The staff were nice and the room was clean.

Self

10/10

Exceptional

08 Mar 2026

Catherine

The place was perfect! The price was great and the staff was friendly! It was conveniently located to the airport!

8/10

Excellent

06 Mar 2026

LaNina

Not the like Sonesta essentials which is what I expected

Partner

10/10

Exceptional

02 Mar 2026

David

Good

2/10

Poor

26 Feb 2026

Ashka

No one was there at check in
When they got there eventually the machine to make key cards was broken
The property looks nothing like the photos
The elevator was broken
The rooms were totally run down
TERRIBLE

10/10

Exceptional

15 Feb 2026

Riquis

Everything was great!

10/10

Exceptional

15 Feb 2026

Dakota

Extremely nice staff, and the property is very clean and quiet

10/10

Exceptional

06 Feb 2026

Bailey

It was very clean and spacious.

Business

10/10

Exceptional

02 Feb 2026

Candace

I love everything about the suite. Everything was super clean. It felt like home away from home.
I ended up wanting to stay another day and the process was super fast and easy! .. Will be booking again!

Leisure Partner

4/10

Poor

02 Feb 2026

Joanne

Hotel is older and worn. Not up to the usual Sonesta hotels I have stayed in the past. Wall and doors are very thin. Hotel was loud and because it has a small kitchen lots of people were cooking because the food smells in the hall were strong. This hotel also could easily been a nursing home in the past. Just kinda odd. I get the impression from the cars in lot that people are making this place their permanent home.

Business

8/10

Excellent

01 Feb 2026

Tina

Front desk staff was amazing. Room was quiet and clean.

Business

10/10

Exceptional

01 Feb 2026

Charles

The staff at the Columbus Airport Gahanna location was amazingly kind and courteous! I have difficulty getting around and they went above and beyond to assist me in various ways. I truly appreciate their willingness and patience in helping me during my stay! I'm grateful!!

Self

8/10

Excellent

31 Jan 2026

Shelia

All the above

10/10

Exceptional

30 Jan 2026

Sun

Clean and good location. I highly recommend it

Business_and_leisure Family

8/10

Excellent

30 Jan 2026

David

The room was clean, and the amenities were good. The staff was very friendly and helpful

Business Self

6/10

Pleasant

30 Jan 2026

Valerie

It was okay the place seems creepy buti slept well

10/10

Exceptional

29 Jan 2026

Patricia

The room was older but nice and roomy. The only bad thing is the ceiling light was out. We only stayed one night so I didn't call the front desk. Very close to CMH. Everyone on staff was very friendly. We would stay here again.

2/10

Poor

26 Jan 2026

rodolfo

Bad

10/10

Exceptional

25 Jan 2026

Gary

Rooms were very clean and staff very friendly.