Fairfield Inn Suites Columbus New Albany

4/10

Poor

27 Jul 2026

Morgan

Pool was green and full of algae. Booked it due to a doctors appointment so kids could swim and they wasn’t able to.

10/10

Exceptional

05 Jul 2026

Nancy

Very clean room with comfortable bedding and furniture. Microwave, mini fridge and coffee maker were clean and came in very handy. Excellent breakfast. My request for a late checkout was politely honored- the staff here is wonderful!

Family

10/10

Exceptional

05 Jul 2026

Vera

Excellent, very clean , staff Excellent

Partner

6/10

Pleasant

04 Jul 2026

Jade

The maintenance staff should do a better job of deodorizing the room when cleaning. There was on odor upon entry to the room the 1st night.

Family_with_children

10/10

Exceptional

27 Jun 2026

abel

So nice and clean

8/10

Excellent

14 Jun 2026

Mara

The staff was very welcoming and friendly and the place was clean.

Partner

2/10

Poor

09 Jun 2026

Mary

I cannot get my issue resolved. I tried the night of check in, the day of check in, the day I arrived home and waited for a response and still have not received any communication.
I tried again this week and still no management response. I will be stopping payment on my card until this is resolved. I have called twice, I have messaged with with website, and am so frustrated.

Room was not as advertised and would never work for 3 adults. I booked ahead of time and had a rate. Rate almost doubled throughout the week. This is not what I signed up for. Staff constantly referred to management who has not responded once.

This is why VRBO's are so popular, as the responses are immediate.

Business

6/10

Pleasant

25 May 2026

Lakeisha

Hair was left in bathroom from last person who stayed.

Partner

10/10

Exceptional

24 May 2026

Leslie

The breakfast buffet was not only nice, the manager personally checked in to make sure everything was ok. That extra mile tells me this hotel is well run!

Partner

10/10

Exceptional

28 Apr 2026

Isaiah

One of my favorite hotels

Partner

10/10

Exceptional

19 Apr 2026

Ben

Everything seemed fresh and recent. The pool, patio and gym were all in good shape and we used them well! We had a wedding to attend and had a small wardrobe malfunction. The young ladies at the front desk, Jaye & Honey, found us some safety pins! Lifesavers,both of them. They were also pleasant, funny and very professional in their interactions with guests. We'll stay here again on our next visit.

Family

10/10

Exceptional

04 Mar 2026

Grady

The service was great. We were greeted with a smile. The young lady at the desk was very professional and courteous. She recommended restaurants close by, but we live in the area and knew the area well. The bathroom was spotless. The carpet was not run down like in some hotels I've been to. We loved the shower. The bed was comfortable. Please don't let this hotel get run down. We stayed here on a recommendation from my niece who stayed in the area last year. She said the people and the hotel were great.

Family_with_children

10/10

Exceptional

20 Feb 2026

Crisanto

The room was very comfortable and clean. Excellent location. Very friendly staff.

Self

8/10

Excellent

08 Feb 2026

Ali

Room was very nice although heating unit was very loud.

Leisure Family

8/10

Excellent

08 Feb 2026

Lakeisha

Clean room

Self

8/10

Excellent

07 Feb 2026

Traci

Room was clean, fridge was on & cool, but could have used a few more towels!

Leisure Partner

6/10

Pleasant

27 Jan 2026

Chandra

The staff is AMAZING!!!! However, my room, particularly the bathroom was not clean. After finding a USED wash clothe in my bathroom I was moved to another room where the bathroom was again not the cleanest. The rest of the place is BEAUTIFUL, and the staff was very helpful and accommodating. Keep in mind this was during the big blizzard so housekeeping may have been slim.

Self

10/10

Exceptional

06 Jan 2026

Tyler

Clean property, clean room, great hotel. The only problem we had was due to booking through Expedia. I paid extra for reserving a king size bed. When we got to the hotel the king size rooms were booked full and because we booked through third party we didn’t get the room we paid for. The staff was very friendly and explained the situation. Lesson learned on my part.

Family

8/10

Excellent

04 Jan 2026

chris

Staff was great

Business

8/10

Excellent

04 Jan 2026

Julio

Very clean

10/10

Exceptional

02 Jan 2026

Keisha

Clean room

10/10

Exceptional

29 Dec 2025

Paul

Very nice room and facility. Everyone was very courteous.
The lady at the breakfast bar was especially nice and helpful!
We will defiantly look forward to staying with you again. A grab bar in the shower would be helpful.

Leisure Partner

10/10

Exceptional

27 Dec 2025

David

From check in to check out everything went as smooth as possible! We and my family with 100% stay here again

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Jennifer

Staff was so friendly!!

10/10

Exceptional

21 Dec 2025

Edward R.

Staff very welcoming.

10/10

Exceptional

18 Dec 2025

Naveed Mohammad

clean rooms and bathrooms

Leisure Family

10/10

Exceptional

15 Dec 2025

Valerie

Great price, clean room, quick check-in

Business

10/10

Exceptional

14 Dec 2025

Natalie

Clean room, great location and friendly staff.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Donald

Room was great, staff was great. Overall a good stay.

Leisure Family

6/10

Pleasant

30 Nov 2025

Larry

I thought the furnishings in the room were cheap and inadequate.

Leisure Self

10/10

Exceptional

30 Nov 2025

John

Clean room

Leisure Partner

10/10

Exceptional

24 Nov 2025

Lori

The rooms were nice, the staff was SO friendly! The breakfast was one of the best free breakfasts I've ever had with mini quiche and croissant breakfast sandwiches! Highly recommend this hotel!

Leisure Partner

10/10

Exceptional

24 Nov 2025

tammi

Great place! Clean, good food & quiet.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Dasia

My only complaint is our TV wasn’t working in our room which was a bummer.

Business_and_leisure Partner

8/10

Excellent

23 Nov 2025

Deric

Came for a weekend of Legoland and COSI.good location for all of that plus shopping. The hotel itself is very clean and in line with Marriot standards. It is nicely updated and appointed
The room was comfortable and clean and the hallways and common areas are kept spotless. The price is reasonable for this level of accomodation. Satisfied with the stay as always with Marriot.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Robert

Great hotel for the price

Friends_and_family Family

2/10

Poor

14 Nov 2025

Lynn

The front desk was rude and the people next to me were so loud

10/10

Exceptional

12 Nov 2025

Brian

COURTEOUS AND HELPFUL STAFF, CLEAN ROOMS, FRIENDLY ATMOSPHERE

Business_and_leisure Partner

10/10

Exceptional

09 Nov 2025

Lisa

Really nice hotel , clean and great staff.

Leisure Family

10/10

Exceptional

20 Oct 2025

Terry

Breakfast was fresh

Partner

10/10

Exceptional

18 Oct 2025

Armando

Great place

10/10

Exceptional

17 Oct 2025

Adam

Room was clean and staff was very friendly

10/10

Exceptional

28 Sep 2025

Ronald

Beautiful hotel.

Leisure Family

10/10

Exceptional

31 Aug 2025

Laurie

Staff are extremely friendly and breakfast is really good. One elevator was out of service multiple days so that was inconvenient at times.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Kimberly Faye

The staff was very friendly and went that ex

Business Self

6/10

Pleasant

24 Aug 2025

Carlos

We were not able to get the room we actually booked and there was no attempt by the staff to make it right.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Courtney

Wonderful!

Leisure Pet

10/10

Exceptional

21 Aug 2025

Crisanto

Every time that I go to work at Ohio, this is the hotel that I stay.

Business

10/10

Exceptional

18 Aug 2025

Eudomar

Thank you

Business

6/10

Pleasant

18 Aug 2025

Verified traveler

Switched

Upon check in I was informed that I was moved from a King room to a Double Queen room when I had paid for and reserved a King. I was told there was nothing they could do about it because I booked through a third party. This change affected my comfort of sleep for the night. The bed was too small and uncomfortable.

Partner

10/10

Exceptional

13 Aug 2025

Patricia

Clean

Leisure

6/10

Pleasant

09 Aug 2025

Brandon

Our bathroom ceiling was yellow with water stains and there was Drywall cut and mud all over the place. They never gave us fresh linens or towels and never took out the trash. We had to do it in our own.

Business_and_leisure

10/10

Exceptional

05 Aug 2025

Corwin

Free shuttle service!

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Ovell

Hotel was exemplary and located in a nice quiet area!

Business_and_leisure Family

10/10

Exceptional

07 Jul 2025

Talmadge

Enjoyable

10/10

Exceptional

21 Jun 2025

Russell

Nice

Business

8/10

Excellent

17 Jun 2025

Edward

It was good.

Self

8/10

Excellent

17 Jun 2025

Jerry

The only issue i had was they had a excellent gym but only 1 of the four treadmills were working

Leisure Self

10/10

Exceptional

02 Jun 2025

Talmadge

Everything was perfect except;
I was dissapointed that the bathroom did
not have an exhaust fan installed.

Business_and_leisure Partner

8/10

Excellent

15 May 2025

Mark

Hotel was in a convenient location with a lot of stores and food options nearby.

10/10

Exceptional

10 May 2025

Matthew

Worth the stay

It was a good stay. The staff were friendly and helpful and the room was clean and comfortable. Can’t ask for much more than that.

Friends_and_family Friends

10/10

Exceptional

07 May 2025

Andrew

Nice property

10/10

Exceptional

26 Apr 2025

Ronda

Stayed in the area for business. Everyone was friendly, free breakfast (nice options), and comfortable rooms.

Business Self

10/10

Exceptional

11 Apr 2025

Janene

Best place to go

Leisure Family

10/10

Exceptional

10 Apr 2025

Gregory

Early check in was a breeze and fast. Room is very clean and well appointed. I’ve stayed here previously and will continue to do so. Great value for the dollar.

Leisure Family

8/10

Excellent

06 Apr 2025

Lisa

The lady putting breakfast out was very nice she actually spoke to us and did a great breakfast unlike other hotels we stayed at at Easton.

Leisure Partner

10/10

Exceptional

02 Apr 2025

Jody

Quick overnight trip

Staff was very friendly, had a great breakfast with an assortment of food, and the hotel was clean

Partner

10/10

Exceptional

30 Mar 2025

Sara

It is a very nice and new
Motel. Staff was very friendly and helpful.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Noelle

The staff are friendly and accommodating, the rooms extremely clean, and the breakfast has something for everyone in my picky family.

10/10

Exceptional

24 Mar 2025

James

Fairfields are reliable

Excellent property. Very comfortable. Staff was courteous. The hotel feel new, not run-down and \"used.\" Great experience for one night.

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

John

Always friendly service and through the blizzard was extra courteous to make my stay better

Business

10/10

Exceptional

07 Mar 2025

David

Overnight stay for Dr visit. Walk in shower was nice but needs safety bars for stability.
Front desk was very helpful, holding our room in case we needed extra night stay.
Will stay again if needed

Business

10/10

Exceptional

04 Mar 2025

Karen

Like that it was located in area with multiple dining options and shopping

Leisure Friends

6/10

Pleasant

03 Mar 2025

Sara

Evening staff (older woman) was not the friendliest. The gentleman working that night we checked in was nice and so was the morning staff. The bed was super uncomfortable and killed my back. The hot water for the shower WOULD NOT get warm at all! Was very clean but over all wouldn’t stay again.

Leisure Partner

8/10

Excellent

02 Mar 2025

Laurie

Great area, nice clean property.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Amber

Nicest place I’ve ever stayed at everything was perfect

10/10

Exceptional

25 Feb 2025

zach

good breakfast

Leisure Family

10/10

Exceptional

25 Feb 2025

Jason

Great stay

6/10

Pleasant

13 Feb 2025

Denita

Cold water and shower

Leisure Family

10/10

Exceptional

27 Jan 2025

Jo

Very friendly and efficient staff; great breakfast; comfortable and clean room; carpet in elevators and some hallways needed cleaned

Leisure Self

2/10

Poor

27 Jan 2025

Krushanta

I have been trying to have my security deposit refunded to my credit card for over a month with no responses from the Marriot team for 3 weeks. I have sent 3 emails with no replies and the charge is still on my credit card

Leisure Family

10/10

Exceptional

11 Jan 2025

John

Comfortable and warm stay

Overall comfortable stay during a snowstorm. Friendly guest service.

Business

2/10

Poor

03 Jan 2025

Justin

Horrible stay

It was horrible. I worked 12 hours and just wanted to check into my room take a shower and chill out. However, I got to the desk to check in and had my hotel.com confirmation number and they told me they had no reservation under my name. I showed them the receipt and confirmation email and they continued to argue with me. My wife called hotels.com and they forwarded the confirmation over to them. Once they finally received it I had been standing downstairs 47 minutes waiting. It was UNACCEPTABLE and RUDE. HOTELS.com said they would reimburse me but nothing has happened yet. I’m not holding my breath.

Business

6/10

Pleasant

27 Dec 2024

Andrew

Room was never cleaned and we were there for a week. Also cars were broken into while we were there

Leisure Family

6/10

Pleasant

25 Dec 2024

Verified traveler

We'll stay somewhere else next time

I think this is a newer hotel but you wouldn't know it by the condition of the rooms, hallways, pool area...all looked a bit beaten up and dirty.

Friends_and_family Family

10/10

Exceptional

22 Dec 2024

Gabriella

Nice and clean and the food was good, the pool didn’t really seem clean at all and the Jacuzzi seemed the same way, and I believe the jets weren’t working.

Family

10/10

Exceptional

22 Dec 2024

James

Would stay again

10/10

Exceptional

16 Dec 2024

Krushanta

Great people on the reception especially the grave yard shift ladies

Leisure Family

10/10

Exceptional

08 Dec 2024

Crystal

clean quiet accessible

Leisure Family

10/10

Exceptional

03 Dec 2024

Sarah

Very respectful front desk staff

10/10

Exceptional

27 Nov 2024

Dan

Nice condition. The staff was so nice

10/10

Exceptional

25 Nov 2024

Marie

The hotel is clean and welcoming. The staff are friendly and helpful. The rooms are clean and comfortable. The continental breakfast was great to have too.

Leisure Family

8/10

Excellent

23 Nov 2024

Tae

good service

10/10

Exceptional

19 Nov 2024

Edward

Single Day Stay

It was very good. The free breakfast was very good.

Self

10/10

Exceptional

16 Nov 2024

Heather

Clean room, comfy bed, great shower, great options for continental breakfast, friendly staff!

Business Partner

10/10

Exceptional

10 Nov 2024

Tiffany

Great

Business_and_leisure Family_with_children

10/10

Exceptional

10 Nov 2024

Tracy

Staff was very nice and accommodating. Good breakfast. Love 12pm check out!

8/10

Excellent

06 Nov 2024

William

Nice clean hotel.

10/10

Exceptional

04 Nov 2024

Jo

Location was convenient; staff very friendly; room clean and comfortable

Leisure Pet

10/10

Exceptional

03 Nov 2024

Laurie

Property very clean and close to a number of dining and shopping options. Some of the breakfast dishes could be warmer. Tasted fine but not as hot as I prefer.

Leisure Partner