Name: Columbus Airport Marriott
Address: 1375 N Cassady Ave, Columbus, 43219, US

10/10

Exceptional

03 Aug 2026

Stephen Marc

The whole place was immaculate. The staff were wonderful and helpful. The restaurant had the Best Rueben Sandwich that I have ever had. I had to add a day to my stay because of a flight cancellation and staff at the front desk were great. The bed was very comfortable and I would recommend this hotel to anyone who visits Columbus Ohio. The shuttle back and forth to airport was great.

10/10

Exceptional

03 Aug 2026

Christine

Everything was great!!

8/10

Excellent

03 Aug 2026

Barry

Hotel was okay, a little outdated but that’s okay.
Wish breakfast was a self serve breakfast. I had to go into the back kitchen to get an attendant.

No vending machines on the floors, ice maker in the hallway didn’t work during my stay. Was stuck in service mode.

6/10

Pleasant

02 Aug 2026

Lorin

I did not receive the breakfast coupons which I paid for when I checked in. In the morning, I went to the front desk to inquire about the coupons and the desk clerk told me that she was just helping out and didn’t know where they were located and I could just let them know at the restaurant that my meal was included with my stay. I informed the waitress at the restaurant what the clerk told me and she said that I would have to pay unless I had a coupon. I went back to the front desk and again was told that she didn’t know where the coupons were and to tell the waitress that she would take care of it later. I went back to the restaurant & waited 15 minutes for the waitress to appeared from the kitchen. I finally got fed up, left, & went to McDonald’s to get breakfast on my way to my appointment. Later that evening, I approached the man at the front desk and explained to him that I paid for breakfast to be included with my room and did not receive coupons at the time of check in. He looked up my reservation and said I did have breakfast included and gave me a coupon to use for the next morning and said I would have to stop by the front desk daily to get the coupons because I was going to be there for a 10 day stay. Daily, I went to the front desk to for a coupon. Finally, 3 days before I was scheduled to check out a desk clerk gave me 3 coupons to save me 2 more trips to the front desk. In my opinion, it was too little to late. I checked out early & won’t return.

2/10

Poor

01 Aug 2026

Marc

do not stay here

8/10

Excellent

13 Jul 2026

Larry

Good service

Partner

4/10

Poor

06 Jul 2026

Karen

It needs remodeling; the facilities are outdated, and many things are damaged or broken.

Friends

10/10

Exceptional

06 Jul 2026

Barbara

We arrived at 3:00 a.m. and our room was still available. Front Desk staff were so helpful in getting us quickly settled. We received a voucher for breakfast that was not originally included in the fee. Some update is needed, elevators and carpet, but it appears they are working on it as one elevator was cordoned off for remodeling. Room was quiet, excellent breakfast in restaurant. There was a humid smell in the air, but I attributed that to the indoor fountain at the center of the hotel.

Family_with_children

10/10

Exceptional

06 Jul 2026

Daniel

Excellent bar/restaurant. Great menu.

Self

8/10

Excellent

01 Jul 2026

Damon

The room was clean but a bit dated. Air conditioner was loud and made sleeping a bit of a challenge everytime it kicked on but the bed was comfortable.
The restaurant doesn’t open for dinner until 5:00pm but it was well worth the wait. The food was Excellent, we had the steaks and the bartender had a great sense of humor and made the whole experience very enjoyable.
They don’t sell snacks, so bring them if you think you might get hungry between the restaurant hours.
They have an Airport Shuttle that starts at 4:00 am which made making our 6:00 am flight a breeze. They will also pick you up at the Airport Car Rental to take you back to the Hotel.
It seems to be a high crime area based on the signs I saw but the Hotel was secure.
Well stay there again next time we visit Columbus.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Zachary

There was a wedding going on with very inconsiderate people using the elevators on floor 4 and 5 just going up and down also a lot of noise while trying to sleep for a 5 am flight at the airport. Do not plan on staying again at that price

Partner

6/10

Pleasant

29 Jun 2026

Sarah Sanborn

This is the most rundown Marriott I have ever stayed in. From the air conditioning not working in the lobby to one elevator permanently out of service as it is ”being modernized,” it needs some serious TLC. I
expect more from this brand.

10/10

Exceptional

28 Jun 2026

Dr. Sampson

Well maintained facility with friendly staffing. Large facility, I had some challenges locating my vehicle and elevator

Family_with_children

6/10

Pleasant

24 Jun 2026

Cynthia

Advertised coffee shop on-site. Completely shut down. Advertised rooftop area for outside relaxation. No such thing. Ice machines on two floors empty/not working. Other than that, the staff was nice.

4/10

Poor

23 Jun 2026

Trey

Check in was at 3, so we got there at 2:30. Waited around the lobby until 3 to be checked in just to be told that we had to be put on a waitlist because they didn’t have any clean rooms available. This information was not relayed to us until we got up to check in. No emails, no texts, nothing. We also clearly walked right past the front desk when we got there and nothing was mentioned while the 2 workers just sat and talked.
Sat around and watched multiple other couples go through the same ordeal while most of us were trying to get to a concert.
Finally ended up getting a room around 3:45, but missed the first two acts at the concert.
They definitely dropped the ball and didn’t seem to care about it either.

Partner

10/10

Exceptional

22 Jun 2026

Nanaia

Everyone was super friendly from the to shuttle bus driver, room service, and front desk staff. The facility was well equipped and clean.

Self

4/10

Poor

16 Jun 2026

Jennifer

We went to Ohio to attend a concert. The gates opened at 2:30 and the concert began at 3:00. We arrived at the location around 1:40 and stopped in to see if there were any rooms possibly ready early. They told us no and that they would be ready closer to check in time which was 3:00. We knew the rooms would probably not ready early, so now big deal, we just went to get something to eat. We came back to the hotel at 3:35 and were told our rooms were still not ready, even though check-in was at 3:00. We were then told that the rooms would be ready between 7–8 p.m.. My daughter, whose birthday was that day, and her friend and us moms had to get ready in the lobby and the bathrooms, along with a lot of other concertgoers whose rooms were also not ready. After spending about 25 minutes in the lobby being very frustrated I realize that my daughter and I both have medicine that needed to be refrigerated and could not sit in the heat the whole time we were at that concert and we were not missing the concert. Who went to the front desk and told one of the managers about my situation and she said she could get me ice. I then mentioned that we were Platinum Elite members. All of a sudden, a woman jumped up and asked me to wait a minute and went to the back and all of a sudden one of our rooms were available. We did not get into our second room until after 2:30 when we got back from the concert. A majority of the staff we’re not very nice concerning the situation.

Friends

8/10

Excellent

15 Jun 2026

Heather

The bed was one of the most comfortable I have ever slept in with very clean sheets. The room itself was very clean however, there was some peeling paint on the ceiling, as well as some strange black marks at the top of the mirror in the bathroom. At the time we visited the air-conditioning was out in the lobby, but was not affecting the rooms. Front desk staff were very, very helpful. Our only complaint was, they only gave us two large towels and one washcloth for two people. We didn’t notice until the morning of checkout when we went to shower, but didn’t wanna bother the staff because we were sure they were very busy. My only recommendation would be to add more of those to the room rooms.

Partner

10/10

Exceptional

14 Jun 2026

Michaelene

The staff was polite and personable; very impressed! The hotel was clean and construction being done was clearly marked and barricaded. The room was clean and the updated bathroom was beautiful. Highly recommend and will definitely stay again on our next trip to Columbus.

Family

10/10

Exceptional

13 Jun 2026

Christopher

The staff was well trained and helped me with my stay even though it was short and I would definitely recommend in the future

Self

10/10

Exceptional

12 Jun 2026

Thomas

This lobby was huge, and close to the airport. Very clean facility.

Self

4/10

Poor

11 Jun 2026

Judy

Liked the location -- close to the airport. Disappointed in the room, mostly with housekeeping. The room decor is very dated and in need of a refresh. There was mold on the shower curtain. The facial tissue dispenser was empty. Coffee available in the room but no coffee cups. There was only 2 sets of towels for a reservation for 3 guests. I wouldn't stay here again. I would go across the street to the Marriott Courtyard instead.

Family

10/10

Exceptional

09 Jun 2026

Dave

Our bartender was outstanding. Courteous, flexible, attentive, etc. Spend time at the bar!

Self

2/10

Poor

07 Jun 2026

Nadine

I waited 2hr to get my room. They cancelled my reservation and had to call someone to get it back. There was no towels, the tub and shower had rust. Sheet had spots bed had blood stains. We had to put a sheet over the chair to sit in it.

Family_with_children

10/10

Exceptional

31 May 2026

Jamie

Last minute check in. Clean hotel, nice staff. Would stay again!

Family_with_children

6/10

Pleasant

28 May 2026

Thomas

The AC in the room didn’t work properly and they’re trying to charge me some fees that are unexplained

10/10

Exceptional

22 May 2026

Kevin

Cool place. Fountain was neat. Restaurant was surprisingly great.

Self

10/10

Exceptional

19 May 2026

Joseph

The staff were amazing. Very friendly and helpful!

8/10

Excellent

17 May 2026

Elias

It was easy to find the hotel and the staff was friendly. The hotel lobby is clean and spacious as well as nicely lit. The room itself was very clean and the bathroom was up to date. The only thing that was questionable was paying for parking and not receiving a parking permit.

6/10

Pleasant

15 May 2026

Laura

Shuttle driver was highlight-friendly and helpful. Room was warm despite adjusting thermostat. Room kinda felt “ick” - grungy and well worn.

Partner

8/10

Excellent

15 May 2026

Tyler

Nice place ,no microwave in room

Partner

8/10

Excellent

15 May 2026

Tamara

I was unable to try as I had a early flight

Self

2/10

Poor

14 May 2026

matt

Do not stay here- cars get broken into / damaged in lot and management non responsive

Business

2/10

Poor

13 May 2026

Paula

Did not eat

2/10

Poor

11 May 2026

WOOCHUL

Absolutely terrible!

Since I had an early morning flight, I confirmed the airport shuttle several times when checking in. But in the morning, they suddenly told me the shuttle was not running and said I should just take an Uber.

Do NOT stay at this hotel. Ever.

Self

10/10

Exceptional

11 May 2026

anita

Shuttle service good staff very nice

Partner

8/10

Excellent

03 May 2026

Barton

Clean & comfortable

10/10

Exceptional

26 Apr 2026

Sandy

Everything was great at the hotel,they had a restaurant,it was not open at the time we were there,but they had one.Staff was nice and knowledgeable,quick checkin.Only complaint was it was chilly in the room and when trying to turn the heat on all we got was cold air.

Partner

4/10

Poor

26 Apr 2026

Carol

The shower tile and shower door handle were broken. Hotel is dated, furniture looks old and worn. Room had a musty smell. Pillows were terrible. Elevators were not clean. Hotel has good bones and needs a refresh and would be really nice.

Partner

4/10

Poor

24 Apr 2026

Clayton

This place is just outdated and the customer service was poor. The elevator felt like it was about to break down. The Bartender was very rude. I’m not happy at all and I will be requesting a full refund.

2/10

Poor

24 Apr 2026

Donovan

I had a terrible experience. Showed up around 3pm for check in. When they said I could check in and I was told that we had to wait to check in because the cleaning staff was behind because they were fully booked the previous night. How’s that my problem? My wife and I were driving for a while and looked forward to settling into our room before our reservations at 5:15. Wasn’t able to do that. Had to go to our reservation and finally get back and checked into our room at 10:00pm!!! Unacceptable. I would like to be compensated in some fashion.

Partner

6/10

Pleasant

22 Apr 2026

Tooba

Room was fine but the AC was not working. It said it was lowering the temp but it never cooled down and we could not sleep. Test your AC unit early to make sure it’s actually cooling the room! Bar/restaurant was busy and only one person working. We ended up leaving because of wait on service.. not at all the fault of the bartender who was having to serve the whole restaurant alone!

6/10

Pleasant

13 Apr 2026

Nicholas

AC in room didn't work, had it set to 60 and it never cooled down. Called the front desk at 7pm and they said they'd have an engineer check it while I was getting food, never got an update and it was hot all night

8/10

Excellent

12 Apr 2026

Angela

Elevator was rough and looked like it missed remodeling, no breakfast included, crappy pillows

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Leon

Nice

Partner

4/10

Poor

08 Apr 2026

Paul

I arrived after 11pm and called for the airport shuttle, was told driver went home at 11pm. I had emailed the hotel the day before letting them know what time I would be arriving and that I would need the shuttle. To staff it was my problem.

8/10

Excellent

01 Apr 2026

Saira

Good room, good staff, Pushpa and her spouse were great! Airport shuttle was just perfect!

8/10

Excellent

01 Apr 2026

Saira

Good room and okay staff!

Self

10/10

Exceptional

21 Mar 2026

Camden

Good

2/10

Poor

19 Mar 2026

amber

Staff wasnt friendly the room was stinky there were no towels and worst of all the blanket they gave me was covered in mold. Not apparent on the outside but i have pictures and clear as day that it was mold growth on the entire comforter

Self

10/10

Exceptional

18 Mar 2026

Natalie

Housekeeping staff were very friendly.

6/10

Pleasant

15 Mar 2026

Keeonna

It was easy to find . Opon arrival the staff was very pleasant and called me 30 mins early before check in to say we could check in early after our plans cancelled which was helpful. One of our beds did have a ripped sheet but everything was very clean in our room. It is a very large hotel so just keep that in mind when needing to go to the front desk which is the only place that has vending and a microwave unless you buy into the extra membership.

Family

10/10

Exceptional

13 Mar 2026

Regina

The staff were wonderful. The room was immaculately clean. The only issue I have a problem with is a parking charge. I feel that is a service that should come with renting the rooms. At the very least add it as a hidden fee into the room rate so I don’t even know it is happening.

Business

8/10

Excellent

11 Mar 2026

chimezie

The hospitality was great

Self

8/10

Excellent

04 Mar 2026

Brent

The actual hotel is gorgeous. The staff was very passive aggressive and dismissive. The shuttle to and from the airport was a very hard vehicle to get in and out of for people with disabilities. When we were checking out I called down to ask for the shuttle as instructed. I was rudely told that “you better hurry or you’ll get left. We actually ended up taking an uber to the airport. Frankly I exported more from a Marriott property. I would probably not book here again.

Partner

10/10

Exceptional

25 Feb 2026

Amy

Clean room, great customer service in check in and at grill. Very pleasant.

Family

8/10

Excellent

25 Feb 2026

DONALD

Clean room good service!

Partner

10/10

Exceptional

19 Feb 2026

Abram

The room was large and the bathroom was clean.

10/10

Exceptional

16 Feb 2026

Alexander

Hotel was really good and close to the airport. Room was great and the staff super helpful. Being picked up by the shuttle from the rental car drop off and then taken to the terminal the next morning was great.

Leisure Self

8/10

Excellent

15 Feb 2026

Hananh

The facility and room were good. The restaurant food was ok, but service was absolutely horrible. The bartender, cashier and server were great! Sadly they were all the same person. One man on the job they should have had 3 ppl for.. He was very overwhelmed though he handled it as well as a man could.

2/10

Poor

15 Feb 2026

Karen

Bathroom was strange, closet door was the same door for the bathroom. Couldn’t close the door and toilet was to loud

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Dustin

The room and hotel were as expected but the ev charger had to be paid for and slow charging

Business Self

6/10

Pleasant

06 Feb 2026

Norma

It was adequate. I appreciated the shuttle pick up after dropping off my rental car. That was above and beyond service

Business Self

8/10

Excellent

05 Feb 2026

Courtney

The bed was comfortable. You need to upgrade the furniture. Kind of outdated.

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Beth

Room was comfortable and clean. Shower pressure was excellent. Beds were comfortable. The customer service was absolutely fantastic! Front desk was attentive at check in and during a phone call for a possible lost item realized at 4:30 am while preparing to leave for my flight. The front desk agent went to look in the restaurant for my missing item - thankfully, I realized I packed it differently and found what I thought I had lost, but the agent took time to find it and I appreciate her kindness.
My sister and I had dinner at the bar where we received excellent service from Brandon, lots of laughs with the other patrons who have been stranded by the winter storm, and really great food! Overall, a great stay, thanks to a wonderful staff.

Leisure Family

10/10

Exceptional

22 Jan 2026

James

Clean friendly hotel

6/10

Pleasant

06 Jan 2026

Paula

Didn’t get to eat breakfast
Hotel very out dated! Bathroom sink was broken

Business Self

8/10

Excellent

23 Dec 2025

Duane

Breakfast was good. Bar menu had a good selection.

10/10

Exceptional

21 Dec 2025

Ralph

Yes

Leisure Family

2/10

Poor

15 Dec 2025

Trevor

1) Walls were paper thin where we could hear conversations in the next rooms, toilets flushing and people having sex.
2) We ordered room service for breakfast which finally came after we called a second time to follow up 45 minutes later. The breakfast was served in cheap takeout packaging, unlike the regular standards we're used to Marriott upholding. Upon opening the breakfast containers, we discovered that there was no salt or pepper for the plain shredded potatoes, missing toast for one breakfast, while the other breakfast sandwich had burnt toast, plastic cutlery, no cheese on the hash as requested, and 2 super small paper cups of coffee that cost US$3.50 each, filled with grinds in the coffee.
3) Upon expressing our disappointment with the breakfast to the management, he said \"this is the way we do room service here\" and \"he couldn't do anything about it\".
4) The darts tournament for which we were there served bottles of beer for US$5 each and plastic bottles of water for US$4 each. They should have had pitchers of free water available and originally refused us free glasses of water.
5) All plastic and glass bottles were disposed of in the garbage, with no recycling program available (as confirmed by the serving staff).

2/10

Poor

15 Dec 2025

Vincent

Room is dated for the price point, car got broken into for the 3rd time. I will be sleeping in my car with my gun next time and I will shoot who ever is breaking into cars

Business

10/10

Exceptional

10 Dec 2025

SANDY

Clean room | Staff | Airport shuttle | Breakfast

10/10

Exceptional

05 Dec 2025

Mamadu

Excellent services

8/10

Excellent

04 Dec 2025

Miranda

Garbage overflowing, and hallways not super clean. room was clean and good. staff friendly.

Business Self

10/10

Exceptional

04 Dec 2025

Lashonda

N.

Leisure Family

8/10

Excellent

01 Dec 2025

Janice A

Clean room and well supplied. Was glad to learn about M Member for snacks, but especially the bottled water. It would be helpful uf each guest was offered a bottle of water upon check-in. Also, it was disappointing to not be able to make change for a $50, so that l could leave a decent tip for the cleaning ppl (as well as the worker in the M member lounge)

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Janice A

Clean room. Staff were polite, but hid in the backroom alot during the daytime, and l wasnt told anything about breakfast or bring an M member when l checked in, so l barely made it to breakfast when l asked the morning after as it closed at 10am.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

John

Everything was excellent except there was no coffee available (complimentary or for purchase) after 10 a.m. on Saturday.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Anthony

Everything was absolutely amazing. The people at the front desk were very helpful with any questions i had. Would stay there again and suggest it to anyone.

Leisure Self

4/10

Poor

10 Nov 2025

Vance

Very outdated hotel. Tv didn't work.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Dennis

Love this hotel! Everything about it is perfect.

Business

10/10

Exceptional

29 Oct 2025

Carole

Their Bar and food are open until 11. The shuttle bus is super convenient, and their staff are really friendly and attentive.

10/10

Exceptional

25 Oct 2025

Scott

Tea options in the lobby would have been nice. But great for a short stay near the airport

Leisure Family

10/10

Exceptional

21 Oct 2025

Dennis

Great hotel, everything about my stay was perfect.

Business

8/10

Excellent

20 Oct 2025

Barbara

This property was clean/quiet with a great staff. Room was excellent. Breakfast brunch was nice but I felt very over priced.

10/10

Exceptional

19 Oct 2025

Eric Michael

Fantastic hotel especially for the pry

N/A

Business

10/10

Exceptional

17 Oct 2025

Alberto

No accommodation

Business Family

4/10

Poor

15 Oct 2025

Mark

The room we had was in need of repair. Wallpaper was discolored and pealing in places. The shower was in need of tile repair, and the shower curtain needed cleaning.
Over the weekend the Starbucks vendor booth was never open. Overall, way under Marriott standards I am used to.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Kristine

Terrible mattress, unfriendly front desk, nice shuttle driver, bartender super chatty and forgetful. Food was really great.

Partner

6/10

Pleasant

30 Sep 2025

Susan

The coffee maker and tv did not work. Staff did not explain internet access. Just handed me a key. Didnt even say room number. There was a dirty fork in the floor behind the tv. I found it while troubleshooting tv.

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Lester

It’s ok

10/10

Exceptional

24 Sep 2025

Joe

Staff, breakfast and environment

Leisure Partner

10/10

Exceptional

04 Sep 2025

Anna Vicky

Clean

10/10

Exceptional

26 Aug 2025

Shannon

Everyone was sooo nice, especially the night front desk lady..shes great!

10/10

Exceptional

24 Aug 2025

John

Close to Columbus Airport with Comfort

It is a very convenient and nice place to stay if you are flying early out of Columbus or getting in late.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Samuel

Everything was good

10/10

Exceptional

15 Aug 2025

Michelee

Chanler did a fantastic job and is very professional and thoughtful.

4/10

Poor

13 Aug 2025

Arick

Place is old and needs to be remodeled. Gym is nice. Rather sleep there than the room

Business

6/10

Pleasant

17 Jul 2025

Dharmalingam S

It is just an average place. Below Marriott Standard

6/10

Pleasant

17 Jul 2025

Verified traveler

Not impressed

Lobby restrooms were dirty. Elevators were dirty. Room was not ready until 3 hours after check-in. Had to go to 3 different floors to find a working ice machine.

Business