Name: Residence Inn Columbus Downtown
Address: 36 E Gay Street, Columbus, 43215, US

8/10

Excellent

19 Jul 2026

Jeff

Beautiful hotel. Big, spacious room, comfortable bed! Breakfast looked promising in the old bank vault, However when we went at 9 (7-10 hour to eat) there was no hot food to select. Understaffed for a busy weekend stay. Cutlery was limited, when it did come out, wasn’t washed properly. Hopefully an isolated incident because it had potential to be amazing! I’d come back to try again.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Julie

Some of the hosts were great, but some were a little rude. Wanted to order new towels for the room, and we had to fetch them from the lobby check in area. A bunch of people were down there for cocktail hour, it was just weird and uncomfortable.

Friends_and_family Family

10/10

Exceptional

18 May 2026

William

it was unique because it was an old bank once

Partner

10/10

Exceptional

09 May 2026

Christina

Very clean and room was spacious. Very nice breakfast

8/10

Excellent

05 May 2026

Michelle

Hotel was nice and clean the restrooms near the food area were in serious need of a cleanup. Since it was early morning and at breakfast time, I’m assuming somebody can clean at the end of their shift.

Partner

10/10

Exceptional

03 May 2026

Libby

Room was so clean and spacious. Provided us with everything we needed. Complimentary breakfast was great as well.

Partner

8/10

Excellent

19 Apr 2026

Mark

Property overall wasn’t bad, but was under construction which was inconvenient. Other than that it was fine.

2/10

Poor

18 Apr 2026

Lyndsey

I recently stayed at this hotel in Columbus last weekend April 10th-12th, and unfortunately, the experience was very disappointing.
Upon arrival, we were surprised to walk into what felt like an active construction zone, with dust and debris throughout the property. This was not communicated at the time of booking, and it was far from the experience advertised online.
The check-in process only added to the frustration. The gentleman at the front desk was short, unwelcoming, and visibly upset with us for entering through an unlocked back door. He questioned how we got in and stated we were not supposed to use that entrance. The interaction was uncomfortable—so much so that even my 6-year-old asked why he seemed angry with us.
While our room appeared newly renovated, it clearly had not been properly cleaned after construction. There were white dusty handprints all over the headboard of the king bed, wood particles along the bathroom floor, and dusty smudges on the kitchen cabinets. For the price I paid, I expected a clean and finished space—not one that still felt under construction.
To make matters worse, we were in town for my daughter’s softball tournament and returned to the hotel around 6 p.m. after a long day at the fields, only to find that there was no hot water available—and it wouldn’t be restored until 11 p.m. Not being able to shower after a full day of activities was extremely frustrating, especially on a Saturday evening.
Overall, I was very disappointed

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Miguel

Breakfast runs out we came down 9:00 am even the coffee was out

Family_with_children

6/10

Pleasant

25 Feb 2026

Barbara

Room was fine except the lack of outlets near the bed and a motion sensor light in the bathroom that came on anytime you moved in the bedroom

Family

10/10

Exceptional

22 Feb 2026

Tracy

Friendly staff, it is close to several downtown restaurants and venues, it has a great bar, and the room was clean and comfortable.

Partner

6/10

Pleasant

16 Feb 2026

Emily

The room was so comfortable and clean. Staff at check-in and check-out was kind. Breakfast was fine - better Saturday than Sunday, but it wasn't bad.
Our room didn't have hot water, which we brought to the front desk's attention on Saturday morning, but nothing was done about the issue.

Leisure Family_with_children

2/10

Poor

26 Jan 2026

Lisa

Front desk service was terrific, breakfast was great, bourbon bar also fabulous. The building was very unique, and we appreciated the renovation efforts. Our suite was spacious and fairly clean. However- and this is quite serious- maintenance entered our room under non-emergency circumstances without our permission despite the do not disturb sign on our door. There was no advance notice- just a knock (which we ignored, as we were relaxing in the bedroom), then another knock, then two men used a key card & entered our room claiming they needed to look at the mirror in above the vanity. Extremely unsettling. We were sure to secure the extra lock until we checked out the following morning. Hotel management was made aware and an apology was issued.

Friends_and_family Family

6/10

Pleasant

21 Jan 2026

Daniel

The staff I interacted with were fabulous, especially Marcos in the Buckeye Bourbon House. The breakfast was fine - It's your standard upgraded continental hotel breakfast buffet. The building itself is really cool. The preservation of the historical architectural features of the old bank are really beautiful. My big issues relate to the overall condition of the hotel, especially the elevator and room. One of the elevators appeared to be under construction and was in really rough shape. Unfortunately this is the elevator that came for me every ride but one - The other elevator was nice! My room itself was a little rundown. There were loose tiles in the kitchen by the floor. The door to my room did not close correctly - It had to be slammed very loudly. The TV did not have streaming services, something common to most Marriott properties.

Business Self

6/10

Pleasant

11 Jan 2026

Genevieve

Unfortunately, my friend and I stayed at the Residence while it was undergoing restorations, so our experience is probably a little skewed. One of the elevators was covered in tarp and tape, but they did put up a sign expressing the hotel's apologies for any inconveniences. Later that week, that elevator shut down I believe. We were locked out of our room for one of the four nights we stayed, but that was due to the new door mechanism's batteries running out. We were given a new room free of charge on the spot, so that was very considerate of them. The first room we were in however, did have quite the leak in the bathroom sink. Hopefully they fixed that. And there were no shuttles available, which stunk because it was cold, but we were staying only 15 min from the convention center, so we sucked it up and walked.
The breakfasts were very delicious, and well prepared, and had quite the variety. The staff were all very kind and considerate, and the room was spacious and clean. The lobby of this hotel is also quite spectacular, if a little old, I think it used to be a bank, so it's got gorgeous high panelled ceilings, huge windows, and what looks to be the original revolving doors, among other things. I hope they repair what's broken and restore that gorgeous building.

Leisure

10/10

Exceptional

27 Dec 2025

JohnnyRay

Nice stay

8/10

Excellent

23 Dec 2025

Candace

Room was clean very noisy from the Alley below they are doing some renovations so elevators are a long wait to use .

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Nicola

Very polite and helpful staff; room was extremely clean

10/10

Exceptional

30 Nov 2025

Kathryn

Room was fantastic. Staff was friendly. Check in was easy and fast.

Leisure Self

6/10

Pleasant

24 Nov 2025

Janice

Renovation created issues. Staff was great.

Leisure Family

6/10

Pleasant

17 Nov 2025

Kevin

Room and breakfast were great. The hotel bar needs more staffing as the bartenders always have a line of people waiting for drinks because they have to bartend, and run food to the tables.

Leisure

10/10

Exceptional

16 Nov 2025

Francis

Clean room, good staffs +++

Business

10/10

Exceptional

15 Nov 2025

Makoto

Good condition.

Business

8/10

Excellent

20 Oct 2025

Joseph

The room was clean and well stocked. The staff was particularly attentive to my needs

10/10

Exceptional

13 Oct 2025

Matthew

The hotel was undergoing renovations but the impact was minor. The rooms were excellent. The beds comfortable and the suite had a full size fridge, dishwasher, hot plate and full sink. The beds were comfortable. The breakfast buffet was Amazing. We will definitely be back again

Leisure Family

8/10

Excellent

05 Oct 2025

Jennifer

Very nice property, clean, staffed well. Would have appreciated better dining opportunities in the area considering there was a game in town- although that had nothing to do with the property.

Leisure Partner

2/10

Poor

28 Sep 2025

Uriel Arroyo

They canceled my reservation a day before I was supposed to arrive even though I had the reservation booked since since

8/10

Excellent

23 Aug 2025

Jennifer

Be good neighbors in a hotel

Everything was great. Except we had terrible thoughtful neighbors that got in at 1am and for at least 30mins slammed their door open and close. It was so bad it woke both myself and my daughter up. We both would drift open and bang. People do better

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Britany

I liked the small kitchen. The beds were super comfy as well

Leisure Family

10/10

Exceptional

04 Jul 2025

Verified traveler

Just staying for fireworks

Great place to stay for the fireworks walking distance from good spots to view them

Partner

8/10

Excellent

03 Jul 2025

David

Parking not included. Valet parking provided for extra charge. Front staff amazing and Valet lady great as well.

Leisure Family

6/10

Pleasant

27 Jun 2025

Mary

Nice location, friendly staff. Pull out bed had lots of stains on the mattress, pretty gross. Our HVAC was extremely loud and hindered sleep, but not much to do about that in realtime. Hotel met the needs.

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Valarie

They staff was very friendly and professional!

Leisure Partner

6/10

Pleasant

19 May 2025

Verified traveler

Needs a little TLC

The breakfast buffet made up for the outdated room with no soap

Partner

10/10

Exceptional

12 May 2025

DANIEL

This staff was so friendly and helpful. Been 30 years since I’ve been to Columbus and it was utterly amazing!

Self

8/10

Excellent

12 May 2025

David

The staff was all wonderful. Like many lower middle tier hotels, it has some poor quality repairs throughout that scream landlord special. Functional yes, but esthetically worse than expected at the price of the hotel. The neighborhood has drunken fools shouting by the main entrance at bar close, and stunt car racing up and down the street throughout the night. Not the hotels fault, but it really hurts the experience. Breakfast was amazing and all the staff cannot be complimented enough.

Leisure Family

10/10

Exceptional

26 Apr 2025

Kimberly

Great stay in an old bank building. Plenty of charm and character!

Business

10/10

Exceptional

21 Mar 2025

John

Although the property was old, it was kept up and some parts undergoing renovation. Nevertheless, my room was large and excellent; and the downtown area around this hotel had plenty of shops and restaurants. The breakfast selections in the morning were also very good.

Business Self

2/10

Poor

17 Mar 2025

Ed

I booked a trip for my girlfriends birthday from March 14th-16th to Columbus, Ohio. We were looking forward to it very much, we had also bought tickets to the hockey game. We arrived Friday the 14th around 9:30 pm and the check in was flawless. We got up to our room (1303) and realized it was warm in the room was we adjusted the thermostat to make it cooler. After that we decided to go to the bar/restaurant down stairs (Buckeye Bourbon House) by the time we got back to our room it was even hotter than when we left. I immediately called down to the front desk and they informed me that the air condition was broken on floors 12, 13, and 14. I asked to be moved to another room but informed me they were all sold out. They also told me that the hotel was under construction and sorry for the incontinence. This is just unacceptable, the room was almost 80 °C at times and almost impossible to stay in but we had no other choice, not to mention we should have been informed of the construction going on before the trip. I believe there should be some compensation offered here and would like to know what will be done to help us out in this situation.

Leisure Partner

4/10

Poor

15 Mar 2025

Liren

Room was not cleaned daily even upon request. Room was cleaned every 3 days. Bed was uncomfortable and shower had issues. asked for maintenance to fix it but housekeeeping staff was sent and unable to fix the problem. Shower was still useable.

Business Self

8/10

Excellent

09 Mar 2025

Verified traveler

Business Trip- March

It was perfectly located downtown, and the staff was very accommodating and friendly. They were helpful whenever I needed assistance, including the valet for parking. Some items in the room showed their age and were a bit rough around the edges. Nonetheless clean and would recommend staying again in the future.

Business

6/10

Pleasant

09 Mar 2025

Ryan Scott

This property was very nice for the price, walkable to the convention center, and the female front desk attendant couldn’t have been kinder and more accommodating. The male front desk attendants that I interacted with were less than friendly, and did not make me feel welcome. Additionally, the hotel breakfast was severely lacking – aside from the general lack of options, they ran out of more and more as the days went on. Despite the waffle maker being one of the few breakfast items available, they were out of syrup for 4 days straight. Not the end of the world, sure, but a bit frustrating each morning! Overall the stay was nice and convenient, but could have been better.

Business_and_leisure Friends

10/10

Exceptional

09 Mar 2025

Melissa

Loved our stay here, staff is fantastic the hotel is unique and the suites are great. Valet took a. Min to get used to but I was. Able to come and go as needed no issues at all. Next time I'm away to Ohio, this will be where I stay.

Business_and_leisure Family

10/10

Exceptional

15 Feb 2025

Rebecca

Great staff!

8/10

Excellent

29 Jan 2025

Allen

I enjoyed the staff they were friendly, free breakfast was better than I expected, room was clean, a few cool spots nearby, no issues and good value… I’d come back for sure.

8/10

Excellent

20 Jan 2025

Barbara

Love the area, parking is a pain in the butt though. wish there was better options with staying here. nearby food options are nice and easy walking to lots of things

Business_and_leisure Family

6/10

Pleasant

01 Jan 2025

Dwayne

NYE 2024

My fiancé and I stayed for New Year’s Eve. They need updating. The wall paper is peeling, the bathroom had no heat and smelled of marijuana. The bed sheets had a small stain on them. On a good note, the Bourbon Bar was nice and the hotel also charged my Tesla. Overall I would give them a 7.5. Definitely not an 8.8 which is what the rating was on Hotels.com.

Partner

8/10

Excellent

13 Dec 2024

Robin

N/A

Business_and_leisure Self

10/10

Exceptional

08 Dec 2024

WILLIAM

Billy’s Baby Shower

Columbus Marriott was situated in a Bank Building from 1925, beautiful Decor and Brilliant Highlights!

The Breakfast Bar was in the Old Vault

Very well done

Friends_and_family Family

8/10

Excellent

30 Nov 2024

Paul

Good Location!!

Great hotel for its location, close to the palace theater(walking distance) Has a great bar area to relax and unwind in. Had a couple drinks and the soft pretzels. The staff was very friendly and helpful!! The room we had was very nice, a lot of room! Kitchen, sitting area and separate bedroom area. Large bathroom with tub and shower. The breakfast set up was a little crowded in bank vault and took a while for food to be replenished. However everything tasted great! The price for a night’s stay was a little expensive.
But over all good experience!!

Partner

10/10

Exceptional

18 Nov 2024

Tim

Amazing property and staff. Made me feel so very welcomed. Will be back!

Business Self

10/10

Exceptional

31 Oct 2024

Yvonne

Front staff is amazing so nice and friendly

Leisure Family

10/10

Exceptional

28 Oct 2024

Christine

Guest services staff was exceptionally good

Leisure

8/10

Excellent

27 Oct 2024

Stephen

This property is in desperate need of an update. We will not come back again until a complete renovation has been completed. We will certainly check to see if it’s done before we book again.

10/10

Exceptional

26 Oct 2024

Maurice

S

10/10

Exceptional

21 Oct 2024

Suja

Polite and friendly staff and clean rooms with convenient access to downtown. Good breakfast.

Business_and_leisure Partner

8/10

Excellent

01 Oct 2024

Noor HAHA

H

6/10

Pleasant

19 Sep 2024

Austin

Pictures look nice but it’s old and not clean

The room was ok. The bath room was not clean and had mold on the tub and broken/water damaged wall paper. The carpet was dirty. Pillow covers were ok but the pillows smell. The counter did not tell me that the room cleaning is up on request. I did not have a clean room for three days until I found out.

Business

10/10

Exceptional

19 Sep 2024

Nikki

I usually hate staying places where you have to use the valet parking, but the service was friendly and quick and not super expensive. A great option if you need to be walking distance to one of the local venues.

Friends_and_family Family

8/10

Excellent

07 Sep 2024

Daniel

The breakfast

2/10

Poor

31 Aug 2024

Tyshawn

The ratings can’t be correct…..Room was so dirty Had to check out after looking at two rooms. Carpet had rinkles and stains, couch had stains, room smelled horrible. Have more to say but I’m just going to stop here.

Business_and_leisure Family

10/10

Exceptional

29 Aug 2024

furman

We were in town for a conference at the Convention Center. The hotel is about 12 minutes away. That was a plus! The staff, particularly front desk, valet and bell hop were out standing. Highly recommend this hotel.

Business

10/10

Exceptional

24 Aug 2024

Cindy

We did valet parking cause i wasnt about to dind a spot but the feie ds we came with found a spot our was only like 10 cheaper and much more convenient

Leisure Friends

8/10

Excellent

16 Aug 2024

Justin

Cost was my main complaint.

Leisure Partner

6/10

Pleasant

24 Jul 2024

jim

I would not recommend this to anyone who uses a car. You will pay about an extra $50/day to park your car since there is no self-parking; it is valet only. I had to drive around the block 5 times before a space in valet parking opened so that I would leave my car and go to my room. This should be noted in BOLD in any description of the hotel.

Leisure Self

10/10

Exceptional

08 Jul 2024

Bruce

Great place just picked it out of different places in columbus.
Wouls stay again for sure A

Leisure Family

10/10

Exceptional

05 Jul 2024

Donna

Great

10/10

Exceptional

27 Jun 2024

Joseph

Convenient to my meeting.

10/10

Exceptional

10 Jun 2024

Shan

Great stay

10/10

Exceptional

23 May 2024

Troy

Beautiful property

Business_and_leisure Family

8/10

Excellent

17 May 2024

Josh

Convenient downtown location. Rooms were pretty good. Not too dated and clean. Front desk was often missing staff, though when they came back, they were helpful and friendly.

Business Self

8/10

Excellent

26 Apr 2024

Marlon

eco friendly and very clean.

Business

10/10

Exceptional

18 Apr 2024

Melanie

Historic Hotel

This is a hotel set in an old bank building. It was nicely remodeled. Staff was superb! It was clean and the architecture was amazing. Many breakfast options. The area is downtown with multiple eating venues. There was a lot of construction so walking the sidewalks was not fluid.

Partner

4/10

Poor

18 Apr 2024

Susan

Never again

Carpet in the room was dirty. Bathroom ceiling paint was peeling off. The furniture was old and the veneer was off the wood furniture in many places. Had to take the ice holder from inside the freezer to the front desk in the lobby to get ice (really?).
Not enough linens and no pillows provided for pull out couch.

Business

2/10

Poor

18 Apr 2024

JERRINE

Banking look made it look congested.

8/10

Excellent

01 Apr 2024

Alissa

Breakfast could use waffle marker if your Breakfast sandwich person. The potatoes on station were cold not sure how it was possible. Always room for improvement.

Leisure Family

10/10

Exceptional

31 Mar 2024

Natalia

Room furniture needs to be updated

Leisure Self

6/10

Pleasant

23 Mar 2024

Erin

I booked a one bedroom but the room didn’t have a door.

10/10

Exceptional

17 Mar 2024

Dannielle

I ran into a Few Shady looking people around the property.. was approached by a young Man wanting to use my phone

10/10

Exceptional

17 Mar 2024

THOMAS

Close to every thing.

Leisure Partner

10/10

Exceptional

10 Feb 2024

Takenya

Staff were friendly! Always greeted with a smile. The suite was perfect for our stay as it gave extra room for large bags.

4/10

Poor

03 Feb 2024

Nancy

Shower head was broken, pillows were hard and lumpy. Whole place was shabby.
Plus, I didn’t appreciate the bold expectation that a $7 tip was expected when using valet

Friends_and_family Family

10/10

Exceptional

21 Jan 2024

Jennifer

Cool old bank

We arrived during snow and at night. The entrance was easy to find and clean. There was valet if we wanted. It is an urban hotel so parking is for you to decide. There is free parking, street parking, paid parking lot etc. we did the paid parking lot and it was fine. The hotel is an old bank which made it pretty cool downstairs in the morning for the kiddos to wander around and see details and old pictures of. The room was great. The kitchenette was more than we could have needed and had everything. The room was clean except the bathroom had some areas of concern. I cleaned it myself because I have kids and they touch everything. The tv was stocked full of options, the market was convenient, the restaurant options looked good (didn’t order), and the bar downstairs was a nice touch. The breakfast was hot and they had good options - eggs, meats, fresh oatmeal, breads and then all the packaged items too. It’s not just a prepackaged breakfast which we were thankful for. The breakfast area was inside the vault and my kids loved that. Would use again if we are back at the Expo center for anything else in the city.

Friends_and_family Family

10/10

Exceptional

12 Jan 2024

Sandra

The staff was super friendly and helful. Love the valet parking.

Partner

10/10

Exceptional

09 Jan 2024

Verified traveler

Friendly staff. Room was really comfy. Quiet. Unique layout. Parking was expensive... Not unexpected due to downtown location.

Friends_and_family Family

8/10

Excellent

05 Jan 2024

Laura

Great location

Great place to stay

Friends_and_family Friends

6/10

Pleasant

31 Dec 2023

Beth

The onsite restaurant was great however the person that checked us in at the desk was kind of rude. She didn’t make eye contact or really make us feel welcome. The other issues we had were with the room. The carpet was torn up in places with the tack strip showing, dented fridge, and the side of the mattress had a stain that resembled urine that was covered by the sheets which we didn’t see until morning otherwise we would have requested a new room. The other issue we had was noise level in the hallway in the middle of the night from other guests (lots of yelling and cussing/party type noises). Breakfast was pretty good and checkout was good.

Leisure Family

2/10

Poor

18 Dec 2023

Shazia

DO NOT BOOK THIS PROPERTY. The location is in a sketchy part of downtown and there is no safe option for self parking. The valet was non existent and I had to hunt him down several times (behind the back of the front desk staff area) to take our vehicle. One time we couldn’t find him and had to hand off keys to the front desk staff.
The front desk staff were worse, unfriendly, flat, and uninformative. I had no clue breakfast was offered or that housekeeping would not come during our stay.
The room was cold with only one heating unit on the far end of the room. We weren’t provided blankets for the pull away couch and had to keep calling for blankets.
Worst stay I have experienced in a long time. Do not stay here.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2023

Martha

Stay in Columbus

It was a great hotel. Staff was very friendly and helpful

Friends_and_family Family

10/10

Exceptional

23 Nov 2023

Damon

Staff was wonderful

Leisure Family

10/10

Exceptional

14 Nov 2023

Andrew

The property in an old bank is great and really good Bourbon bar built in as an added bonus

Business Self

2/10

Poor

05 Nov 2023

Jennifer

Couch and chair covered with stains, paint peeling on doors in bathroom, no housekeeping services

Leisure Family

10/10

Exceptional

28 Oct 2023

Thomas

Near wedding site

Leisure Partner

10/10

Exceptional

27 Oct 2023

Kathryn

This property has a great location. The staff were friendly, and the rooms were nice and clean. I would definitely stay there again.

Leisure Partner

10/10

Exceptional

17 Oct 2023

Verified traveler

Beautiful piece of history

The building gave the historical 19 century vibe. Although outdated, I loved everything from the furniture, bedding, dressers, fridge, stove, dishwasher...the whole ambiance. I will stay here again!!! Staff was friendly and so customer service oriented!!!

Business

10/10

Exceptional

15 Oct 2023

Isabel

perfect location for a marathon weekend!

Leisure Friends

10/10

Exceptional

08 Oct 2023

Laurie

Very nice room and very friendly staff!

Business_and_leisure Family

2/10

Poor

07 Oct 2023

Stina

How can places like this still excists?

No sistainability thinking at all. All bread is packed in plastic bag of their own and no recycling or reusing of the plastic. Plastic cuttlery, plates, coffe mugs and glas. Cant belive this! I do not recommend.

Business

10/10

Exceptional

04 Oct 2023

Verified traveler

great stay

It was great. I could check in sooner than the normal check in time. The staff were friendly. Th breakfast was great. Overall, it is a great place to stay. It is close to convention center, many bars and restaurants.

Business

10/10

Exceptional

01 Oct 2023

Amanda

This was clearly an old bank and the details that they left in the hotel were very cool (breakfast is served in the vault!). Speaking of breakfast, it was also very good, with many options, and they even had cold brew coffee on hand!

The room itself could use a little updating, as the lamps were clearly older and they could put in some modern charging plugs.

Overall a great stay and we will book here again if we are in Columbus in the future.

Leisure Partner