Name: Holiday Inn Express Columbus - Ohio Expo Center
Address: 701 East Hudson Street, Columbus, 43211, US

10/10

Exceptional

19 Jul 2026

Nancy

Shavon was excellent. She was very friendly and made you feel welcome. She was the best part of our stay! Thank you, Shavon! The gentleman and other woman at front desk were also nice. I asked to move rooms because the shower was draining slow, and she. Immediately said sure.
The beds are very comfortable.

6/10

Pleasant

19 Jul 2026

Emily

Pillows were older and flat. No hairdryer in room.

4/10

Poor

16 Jul 2026

Kareeme

There was a customer in room 116that screamed on the phone cursing and swearing an entire night

Self

2/10

Poor

14 Jul 2026

Bonnie

The worst Holiday Inn I have ever stayed in. The bed was horrible, mold In the bathroom, and many other issues. We felt very unsafe there.
We tried to call Hotels.com for assistance to find another hotel, good luck with that! Last time I will use them.

Partner

8/10

Excellent

04 Jul 2026

KRISTAL

Enjoyable stay!

Friends

6/10

Pleasant

30 Jun 2026

Hanan

Partner

6/10

Pleasant

30 Jun 2026

Sam

Rough location, be weary.

Business

2/10

Poor

30 Jun 2026

Marc J

My son was asked to leave the building at breakfast in the morning. The manager had thought he was someone else that was coming into the building. He was escorted or pushed out of the building and would not be able to get back into the building. He had is room key on him, however, his wallet and drivers license was left in the room. He went across the street to a gas station to use someone's phone to call me on my cell phone. He went back to the hotel and finally convinced the person at the front desk to look it up on his computer that he was staying at the hotel under room 205 and he was not who he thinks it was. We were only in Columbus, OH for two days and did not have time to file any charges with the authorities, however, we should have. I would not stay at this hotel ever again moving forward. Thanks for listening!

Family

4/10

Poor

28 Jun 2026

Ronda

Due to no fault of the staff, I started getting fees taken from my card Fri on our way to Columbus. The staff was unable to explain why and there was no manager to speak with. Another fee towards my card Fri night, another Saturday and another Sunday. I booked the stay for $942 but the fees by our last day were well into $1,300+ with all of the fees they kept adding. Took almost 4 days for final fees to clear my account totaling $1,010 and the other fees to fall off.
Also our door didn't even have a lock. We had to keep the latch over it and thank goodness had gotten adjoining rooms so we could go in and out through that door.
Wasn't a bad place to stay but the other two couples we went with had only their one time fee when they checked out.
Oh and every day we left for the high school bowling competition that we went there for, our key cards had to be reactivated upon return to the hotel. I hardly ever give negative reviews but we were very disappointed as we do enjoy booking at the various Hilton / Holiday Inn when we travel.

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

William

Nice breakfast, great location - good value for the money.

Family

4/10

Poor

10 Jun 2026

Debra

I figured a chain like the Holiday Inn would be a safe bet, but we arrived to
Find a dirty box fan sitting on the check in counter running to try to keep it slightly cooler in the lobby area (it was pretty hot). The attendant behind the counter ignored me for several minutes and then looked up, bored. He checked me in and then proceeded to tell us where the stairs are located. I asked about the elevator as our son has a disability and stairs are difficult. He said it was down and nothing else. I asked if we could get a room on the first floor instead of the 3rd and he didn’t even reply. My son insisted he could handle the stairs so we decided to just go up. If he had needed his wheelchair, I’m not sure what we would have done. The hotel or
Expedia should notify anyone in advance that their elevator is out of service. The carpet in the stairwells was filthy. The room was typical and the a/c did work in the room but it sucked dragging our bags up and down the stairs in the hot and humid hallways. I would t recommend.

Family_with_children

2/10

Poor

09 Jun 2026

Jermaine

This hotel was horrible the bed had a big stain on the box spring, the breakfast was overcooked, and the shower either was really cold or way too hot there was no in-between, and on the day we checked out the cold water went out completely, which is not ideal when you have children that need showers, I would not recommend this hotel to anyone.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Belinda

great value, poor neighborhoo

Partner

8/10

Excellent

08 Jun 2026

Robert

Everything was good, but the neighborhood was a bit sketchy.

Self

2/10

Poor

07 Jun 2026

Brian

This place is a dump!! It's in the middle of a demilaterized zone. The staff was very unaccomidating. The elevator was broken. We had blood on our floor in our room. All but 1 of the ice machines were broken. It was 100 degrees in the breakfast area which was also terrible. The noise on the 4th floor went on well into the night. Never going back!!

Friends_and_family Family

2/10

Poor

30 May 2026

Kimberly

The lady at the front desk was amazing. The hotel itself was sketchy. Not in a safe area of town.

Friends_and_family Friends

2/10

Poor

29 May 2026

Verified traveler

I did not stay at the property due to the property’s policy that was not on their website and I was still charged. I will NEVER book with hotels.com ever again

6/10

Pleasant

26 May 2026

Sharon

The elevator did not work. I had a lot of things so needed two trips caring my belongings. Another person told me that elevator is often out of service. When I left after one night,I wanted to ask for a partial refund, but I was about as far as I could be from the front desk and had already made two trips to my car on the stairs. I was already running late so did not have time. No excuse if they often have trouble. It should be working.

Self

2/10

Poor

10 May 2026

GINA

*DON’T WASTE YOUR MONEY*
-Elevator out of service until further notice!
-Live Ants and other dead bugs in window casings.
-Cockroach joined my daughter on the tile floor as she was doing her make-up. Pics taken!
-Clearly they don’t clean or maintain the carpet.
-No pool
-Limited parking
-Not even close to being worth what we paid!
-Rough part of town
-NOT ADA COMPLIANT!!

Friends_and_family Family

10/10

Exceptional

08 May 2026

Bobby

Excellent

Family

8/10

Excellent

07 May 2026

Alice

The parking was pretty well spaced out, the breakfast was pretty decent but very necessary for our busy trip. The beds left to be desired though. Ours were the mattress stacked together with a sheet or cushion to hold them up onto the frame.

Friends

6/10

Pleasant

07 May 2026

Jane

Was not aware that the room would only be cleaned if requested. Elevator did not work during my entire stay, remote for TV did not have a back to hold the batteries.

4/10

Poor

05 May 2026

Alex

First room I was given, both beds had bodily fluids stained on the sheets and mattresses, to include blood. Was given another room which had clean top sheets, but the room was still dirty with stains on the walls and floor, and another bodily fluid stain on the mattress cover. Absolutely disgusting, will not be staying again.

Friends_and_family Family

2/10

Poor

03 May 2026

Jamie

Filthy stained sheets and a bloodstain on the pillow. The area is awful and we didn't feel safe. The woman at the front desk was lovely and helpful.

Family_with_children

2/10

Poor

02 May 2026

James

Parking felt dangerous and I wasn’t sure if my property would be safe. Check-in felt like a chore. Breakfast was half missing for one reason or another & that which was available was dry and awful to eat. Cereal was available - but I was too hungry to consider that breakfast.
The bathroom was minimal, the replacement supplies were NOT as labeled. The body lotion was a milky substance and the body wash would not lather into anything.There was hair in the shower and dried rust at the toilet base and behind the toilet itself.
If I wasn’t managing my own family emergency, I would have tried to rally the front desk enthusiast to get me a different room.
Not a good experience

Family

6/10

Pleasant

28 Apr 2026

Judith

Facility was tired-looking and not attractive. The best feature was the breakfast (I always hope for bacon)

Self

10/10

Exceptional

28 Apr 2026

KIMBERLY

The staff was exceptional and the breakfast was much better than expected.

Partner

4/10

Poor

26 Apr 2026

Jonathan

Druggies walking around outside the hotel. Elevator was broken so had to take stairs to 4the floor. She man at the front desk that was disgusting and rude.

Family_with_children

8/10

Excellent

26 Apr 2026

BRIAN

basically the only thing that was wrong with the stay was the elevator didn't work and I was on the fourth floor. The parking seems safe even though the neighborhood is deteriorating.

6/10

Pleasant

25 Apr 2026

Caroline

The facilite it's ok. Location ok as well super close to the freeway for convenience so some homeless people were around, kind of what to expecte in big cities; i would say?
We only stayed there 2 nights and unfortunately on the second day the elevator wasn't working. We were located on the 4th floor, not too bad; just inconvenient.
The one great think at this facility was one of heir staff - her name is Tiny super helpful, friendly and resourceful. We will give her a 10/10 :)

Family

8/10

Excellent

24 Apr 2026

Stephanie

The staff were great, the walls and floors are kind of thin so you can hear people stomping around or noise from outside. The complimentary hot breakfast was helpful before having a long work day too. Overall the location was convenient because everything we needed was within less than a fifteen min drive.

Business

6/10

Pleasant

15 Apr 2026

Andre

Asked for the toilet seat to be fixed 3 times it was not fixed and I stayed there for 4 days

Self

8/10

Excellent

12 Apr 2026

Margaret

Had alll items needed for an overnight stay.

Family

4/10

Poor

12 Apr 2026

Kathy

The tub drained very, very slow. When checking out i mentioned this to the front desk staff who responded “we are aware of the problem but the slum lord owner doesn’t care to fix the problems”

Family_with_children

8/10

Excellent

11 Apr 2026

Jacob

Room was in good shape. Bathroom was excellent. Front desk staff were friendly. Breakfast staff were friendly, but short-handed, and some things like waffle maker were broken. Pool has been down for some time, which was disappointing because it was our main reason choosing this hotel. Supposedly a/c is not working in common areas and property is hot during summer and possibly cold during winter. There is no maintenance staff. We heard owner is trying to sell the place, and is not keeping up with maintenance. Property is conveniently located to Expo center. Will probably not stay here again.

Family

10/10

Exceptional

07 Apr 2026

Amy

Heat and air worked good.
Parking was good.
Staff was nice and helpful.
Elevator was out and helped us find room on first floor due to special need child with us. Very thankful.

Family_with_children

4/10

Poor

02 Apr 2026

Roger

The toilet seat was very loose, no soap in dispenser. The elevator needs to be serviced...

6/10

Pleasant

24 Mar 2026

Joe

The lady at the desk on evening we checked in was absolutely awesome.. the hotel could use some upgrades, but was clean ..

Friends_and_family Family

4/10

Poor

13 Mar 2026

Joshua

Well there's not a proper category for the \"sometimes\" key, that doesn't open the outside rear door, but does open an in inside bathroom door my wife wasn't talking about, but the desk clerk was very proud of. There was a used towel that greeted us in the armoire, probably a thank you for the Goldilocks shower, which managed to skip just right. There was also a HUGE dark stain on the box spring, which, from the coloration, we were rooting for blood. Maybe rotate it away from the head, or towards the wall. At least it passed my wife's bug check.Also, I would like to know where they got the picture of the breakfast, so I can eat there. Maybe it's different on Sunday. We didn't get to the hot tub. The beds were comfy,the blinds were dark, good AC. Close to 71, and there's a Wendy's that shares the lot. So it's not ALL bad.

Partner

8/10

Excellent

12 Mar 2026

Kathy

I wish they would have had some type of fresh fruit with the breakfast. They need to have at least one chair with no wheels for safety. I have arthritis and it was unsafe for for me to use wheels. Room was clean, staff was very nice and helpful.

Partner

6/10

Pleasant

08 Mar 2026

chrissy

Room was not very clean and visible things left on the floor. Staff was very friendly and accommodating. Overall cleanliness was not great.

Family_with_children

10/10

Exceptional

08 Mar 2026

Peter

Good stat

4/10

Poor

07 Mar 2026

Jonathan

Check in was a nightmare, the group in front of me had their reservation cancelled without their knowledge.

Took 45 minutes at the front desk to get my room key. Door wouldn’t lock behind me, so the room would be unsecured if we left.

Shower didn’t drain.

Couch upholstery was ripped.

Elevator was shaky.

Breakfast was awful.

I don’t post reviews often, but man this was a rough stay. Only positive I have is the AC worked very well.

4/10

Poor

04 Mar 2026

Lynette

I arrived to check in and had to use the bathroom extremely bad. I asked the guest service person to use the facilities while he checked me in. I was told that there was no bathroom I could use without a room key. So I went across to Wendy’s to use their bathroom, then came back to check in. I let the service desk person know that the refrigerator was making noise, he said OK, and then the refrigerator kept me awake all night as nothing got done about it. There were hairs in the sink when I first arrived, and the sink faucet was loose. Otherwise, I got what I came to Ohio to get done, done..

Family_with_children

4/10

Poor

01 Mar 2026

Cara

The location of this hotel is not ideal. As soon as you get off of the highway, you can see a homeless encampment behind an abandoned building. Hilton has tried to fence around the building but there’s no denying this is a rough neighborhood. Even upon check in you are asked to sign a waiver, waiving theft or damage to your vehicle as not the hotels responsibility. Upon check in, I could hear the smoke alarm going off with a dead battery beep. We checked for bed bugs before decided if we would stay or not. Thankfully the room was pretty clean. The elevator was broken. There was mold on the cinnamon rolls in the morning. I’m fairly certain i witnessed a homeless man walk in and help himself to the breakfast. Our shampoo and body wash were empty and the replacements were plastic cups full. The staff were nice and accommodating. That’s about all the place had going for it.

Family_with_children

6/10

Pleasant

01 Mar 2026

David

Staff was courteous, but they put me on the 4th floor knowing the elevator was out. They found a room on the first floor instead.

Friends_and_family Friends

6/10

Pleasant

22 Feb 2026

Candice

The staff was so great especially Terryl, Jessica and Matt. However, I was originally put in room 309. I had to move because the toilet didn’t work. The light switch didn’t work and the shade wouldn’t go up and down. They were very accommodating. I moved to room 313 where everything was working however in room 313 the bathroom of the ceiling was falling down and had a lot of water damage.

Self

6/10

Pleasant

21 Feb 2026

Keith

The staff was great but they were understaffed. Or room took 2 hours to be ready. Then there was a fire alarm in the middle of the night

Partner

2/10

Poor

21 Feb 2026

Karen

Charged a $350usd smoking charge and I don t smoke. Having an issue getting this resolved. I am Cansdian so almost $490 and they are saying nothing they can do. Checked in at midnight, went to bed and was out early in the morning as was passing through. How does one prove that I did not smoke?

4/10

Poor

15 Feb 2026

Tom

Staff were overworked and not properly trained. They were incredibly nice which made me not give the lowest possible rating. I really felt bad for the staff. Breakfast was a disaster with not enough food for the number of people who are there. There was black mold under the caulk in the bathroom tub. I had issues with keys. The front automatic door is broken. It's a shame because this is a nice location by the Columbus Expo center. They certainly have a lot of people there. It looks like the ownership is not investing in the hotel in an appropriate way to make it a good experience. It's a real shame for IGH to have their name associated with this one. It felt like a cheap motel.

Leisure Family

10/10

Exceptional

09 Feb 2026

Timothy

Yes

Partner

6/10

Pleasant

07 Feb 2026

Paolo

Clean the front entrance from snow. There was a lot. Put some rugs to avoid slippering on wet floor, especially when there is snow outside. Open breakfast on time, or possibly few minutes early, not 5-10 minutes late.

Friends_and_family Family

6/10

Pleasant

05 Feb 2026

Marissa

Room had a broken chair, broken tv and a broken light. The front desk staff wasn’t the friendliest until I was checking out. Other than that, yeah it was a bed to sleep in for the night.

10/10

Exceptional

04 Feb 2026

Jaime

Wonderful stay, room was very clean, well kept and quiet. Beds are very soft and comfortable, plenty of pillows and a warm blanket. Staff is top notch! Hard working and incredibly polite and professional. Each staff member is polite, helpful, friendly and just a pleasure to interact with.

Business Pet

4/10

Poor

27 Jan 2026

Caitlyn

Room was dirty & there were bug bites on my daughter.

Business Family

6/10

Pleasant

04 Jan 2026

Abby

There was no pancakes and it was disappointing.

2/10

Poor

29 Dec 2025

Tracey

The worst place I’ve ever stayed so filthy and they tried to charge me twice for a two night stay. The worst place ever please take them off your website.

Business

2/10

Poor

28 Dec 2025

Michael

Room was very noisey. Pounding ftom criling sll night long.

Leisure Family

10/10

Exceptional

28 Dec 2025

Amjad

The staff were amazing 👏

4/10

Poor

27 Dec 2025

Ramyaa

the food was cold. half the equipments dud not work. got wheezing staying in the room. loid hanging on the upper floor the entire night. not a pleasant stsy

10/10

Exceptional

27 Dec 2025

Ismail

Very nice and friendly staff.

8/10

Excellent

24 Dec 2025

Jose

None

Business Self

2/10

Poor

15 Dec 2025

IYAD

Roo

8/10

Excellent

14 Dec 2025

Marcya

Breakfast great. Rooms clean. Beds comfy. Area not much around. Hallways noisy!!!! Could gear every door shut!

Leisure Family

6/10

Pleasant

14 Dec 2025

Kris

Very loud

Leisure Family

2/10

Poor

12 Dec 2025

DONALD

We paid for our trip thru Hotels.com for the room when I booked it, so the room charge was taken care of before ever leaving for our trip to Columbus Ohio. When we arrived, we had to give a credit card at
check in which is the normal practice. Then the issues started. The hotel charged us again for the room we already paid for, but I was told that this was just a pending charge and that it would fall off my credit card.
This week the charge actually went thru and posted to my credit card. I called the hotel, and they gave me the run around the first day and said to call Holiday Inn Reservations. I called them and after several minutes got disconnected. The next morning, I called the hotel and was told to call hotels.com and have them call the hotel to get it reversed. When hotels.com called later that day the person at the hotel said we no showed and they could not issue a refund due to cancelation policies. WHAT!! We stayed there. Finally, a couple of days later I called the hotel manager again and got ahold of hotels.com and they got with the manager and reversed the charge. I never had such a bad experience and hassle. DOUBLE CHECK YOUR BILLS IF YOU STAY HERE!!!!

Partner

8/10

Excellent

09 Dec 2025

julie

The room was spacious and the bed was comfortable. They need to improve the lighting though. It was very poor.

Business

10/10

Exceptional

07 Dec 2025

Angelina

Clean rooms, comfortable beds, easy check in/check out. Breakfast was fine, just the gravy was a weird sticky consistency.

Leisure Family_with_children

6/10

Pleasant

02 Dec 2025

Caleb

The staff were friendly, however the area was sketchy. I grabbed food next door and had some very weird/sketchy interactions with people in the area. The room itself was not the cleanest. There were some suspicious stains on the carpet, the room looked run down, the fridge was making a loud ticking noise, and there seemed to be a lot of cosmetic damage to the walls, paint, etc. I would not make this my first choice of hotels to stay at again.

Business_and_leisure Self

10/10

Exceptional

01 Dec 2025

KENYON

Nice clean very nice staff

10/10

Exceptional

30 Nov 2025

Richard

Room was very nice and clean.
The full breakfast was definitely a plus.
Staff were very friendly and helpful.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Jack

Comfortable stay

Friends_and_family Friends

8/10

Excellent

27 Nov 2025

Arkisha

Clean

Leisure Self

4/10

Poor

24 Nov 2025

Lynette

There was mold in the bathroom, the bre

2/10

Poor

23 Nov 2025

tina

I went to check after making my reservation months before seeing my friends. Tried to check in and was told since i left 30 miles to hotels i was not allowed to stay there. So not only due to i was 30 miles away from hotel i could stay there due to hotel rules they wanted to charge me still for the room. I just have never heard of that before. I was only trying to be close to airport and the stadium after game. Front desk employee was extremely rude about the whole things but i actually live 35 miles from hotel and still would not let me stay.

Friends_and_family Friends

2/10

Poor

18 Nov 2025

Jennifer

General manager at service desk was extremely rude.

Leisure Family

6/10

Pleasant

13 Nov 2025

Teresa

the room was fine and the hotel was fine. It advertises to be part of the Ohio Expo Center...but it is miles away from the Expo Center. Check in was fine, but at check out, the hotel could not give my elderly mother a paper receipt and I've never received a receipt via email either. We were told that was the only way to receive a receipt for payment.

Leisure Family

4/10

Poor

09 Nov 2025

Allysen

Tried to use the room phone for a fight happening next to our room and it was disconnected, No breakfast options available and not a safe area when you have 24hr security cars on site

Leisure Family

10/10

Exceptional

08 Nov 2025

Steven

All good

6/10

Pleasant

07 Nov 2025

Scott

Room was nice, breakfast was terrible

Leisure Family

4/10

Poor

07 Nov 2025

tricia

The cleanliness of the bathroom floor was unsatisfactory, and the overall condition of the bathroom did not meet expected standards. The breakfast selection deviated from the typical Holiday Inn offerings, notably lacking milk, cinnamon rolls, and pancakes, which was a disappointment, particularly regarding the absence of cinnamon rolls, a consistent expectation during my stays.

Leisure Partner

8/10

Excellent

07 Nov 2025

carlie

room was clean, breakfast was good but waffles and juice were out of order. $9 to park in their parking lot with no security or cover was a little ridiculous.

Leisure Family

2/10

Poor

05 Nov 2025

John

The desk staff was beyond terrible. All have IQ's to the right of the decimal point. Zero customer service skills. They should ALL be terminated.

6/10

Pleasant

04 Nov 2025

Gregory

Clean room, friendly staff

2/10

Poor

01 Nov 2025

Katherine

I have NEVER had a terrible experience with Holiday Inns. Not until today anyway. NOTHING about this experience was what I would even call fair. I understand I came in late (just past midnight) but COME ON! Starting with the “gentleman” at the front desk had me write my email and zip code on a piece of paper that had several other guest’s emails and zip codes that plastered all over it (um…ever heard of a thing called privacy?!). Then after walking to Timbuktu to place a parking pass in my vehicle, I boarded an elevator that made me seriously question if a cable would snap at any minute. Then I get to “my” room and am greeted by the same person who checked me in, informing me that they double booked my room. He then proceeded to open the door to show me! Didn’t knock. Just let himself in. What if someone wasn’t dressed?! THEN he takes me down to another room, through an hallway LITTERED with trash (I mean all up and down the middle of the hallway…not just by the doors) and assures me it’s fine and that he will call to get me a discount for the trouble. Ok. Fine. Not 10 minutes later as I am getting into bed (because ya know…it’s late), he comes back. Why you ask? BECAUSE THERE ARE 2 MEN STANDING OUTSIDE AND I AM IN THEIR ROOM! Mind you it is now almost 1am and I am being ushered to my third room. I get in it, ac does work, curtain doesn’t close, and I’m right above the neon lights of the signage. I would seriously URGE you to NEVER stay here. Ever. Go 10 minutes up the road.

Business Self

4/10

Poor

31 Oct 2025

Angelia

The desk clerk down graded our room. He said they were over booked. Also since we booked the room from a third party not through the hotel’s website or itself. What does it matter who book through. They still got our business. We were not happy. We will never stay there again.

Partner

4/10

Poor

27 Oct 2025

Pradeep

Got a baseman room. Reception is a football field away feom the rooms.

Friends_and_family Family

4/10

Poor

19 Oct 2025

Ellen

Breakfast was fine. We didn’t use the work spaces. However, the caulking in the bathroom shower was moldy and chunks of it were missing. It didn’t look clean at all. We also found several bugs crawling in the bathroom floor. The bed was awful. It was sunken in both sides and hard as a board. Extremely uncomfortable. We were very disappointed as we have stayed in Holiday Inns before and had good experiences. However the staff was very polite and friendly.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Kevin

The best hotel in the City

6/10

Pleasant

14 Oct 2025

David

They staff seamed my unknowledgeable and confused. No clean towels. My room floor was sticky smh.

6/10

Pleasant

10 Oct 2025

Nicole

Bed was comfy and room was nice. The area i around the hotel was a lot

8/10

Excellent

08 Oct 2025

Whitney

Staff was nice, room was nice and cleaned. Breakfast was ready & out at 630am , location was okay. Definitely stay again

Partner

2/10

Poor

06 Oct 2025

Lan

The room #114 smell like urine and mattress was very low and sink to the ground. There are spots on the sheet. Bathroom is handicapped accessible but dirty and cracks on floor. We asked to switch room and front desk Nathalie refused to switch us to a different room unless we pay 30% more. We didn’t have choice but agreed. Then she said we can’t cancel the other room because it’s booked through Expedia. We got on the call with Expedia customer service and they called the front desk for us trying to cancel the room. But Nathalie refused and she told us it has to wait for manager approval in the morning. We were not happy with the way the hotel handle the situation and decided to switch to another hotel Hayatt which is far more clean and comfortable and cheaper. Until now we still haven’t been able to get our money back. The hotel charged us two rooms and two nights. We went back to the hotel trying to talk to the manager and he refused to review the issue. I just couldn’t believe a hotel with this kind of quality and service could charge over $300 a night and the location with surrounding doesn’t seem safe. Meanwhile the Hyatt in a much nicer and convenient location (North High st) only charge $255. We are glad we finally able to cut the losses and move to Hyatt. We want to post this to let everyone know you can get a much better hotel for the money Holiday Inn Express charge you.

4/10

Poor

06 Oct 2025

Austin

Really substandard holiday inn

The front desk employee refused to check for a military discount even though there is one. I walked in and the front desk was covered in a bunch creepy Halloween decor, which was not welcoming at all (which I can look past, just seemed like a lot). The elevator had trash on the floor. As soon as we got to our floor the entire floor smelled like fresh cigarette smoke. In our room the bathroom didn’t have a working light so they had stuck a desk lamp in the bathroom. Overall just a really substandard holiday Inn experience and I will not be staying here in the future.

Friends_and_family Friends

6/10

Pleasant

05 Oct 2025

Roger

The good thing is the Holiday Inn Express is near Ohio State stadium and the interstate.

Bad things were that the in the 4th floor we stay is still has human hair around the toilet and bathtub. The bathtub was not fully cleaned and had pink stains in corners of it and the caulking around the bathtub inside and out was nasty brown and black.

The outside of the hotel parking lot had not good lights for security and safety reasons.

Our truck bed has a secured leather protecting the bed was cut open by knife that someone must try to look inside the bed of our truck.

Leisure

2/10

Poor

02 Oct 2025

Theo

The room was not up to standard like the other Holiday Inn Express. Room smelled like piss, Shower had mold in the corners, and stains on the chairs. Will not recommend.

Business Self

10/10

Exceptional

01 Oct 2025

Rudix

Good place.

Friends_and_family Family

6/10

Pleasant

30 Sep 2025

John

We arrived at the hotel late at night, and there were people hanging around in the parking lot. When we checked in we were informed that we needed to pay an extra $9 fee to park in the lot, and the form I had to sign indicated the hotel is not responsible for anything that happens to my car in their lot. The area around the property did not seem like a good area. The hotel appearance was OK in regards to cleanliness and upkeep, but small things were not kept up.

Leisure Family

10/10

Exceptional

28 Sep 2025

Marsha

The breakfast choices were good and the coffee was great. The front desk staff were very friendly and helpful. The room was perfect, as was the bathroom.

2/10

Poor

27 Sep 2025

Amanda

Yuck

This was so bad I don’t even know where to start. Hotel was in a bad area. Parking was ridiculous. Very little parking. Outside of the hotel was unkept and a mess. Inside the hotel, the climate control was not working properly felt humid and musty. The room was not quiet. We didn’t get any sleep. Hotel is in need of updating. This was in a scary part of town did not feel safe with my kids. Wondered if I would wake up and have damage to my vehicle done overnight or car parts removed. Front desk staff sat outside and smoked constantly. They were outside more than they were inside. Every time we came in or out of the hotel, they were not at the desk. They were out front smoking.