Name: Sonesta Columbus Downtown
Address: 33 East Nationwide Blvd, Columbus, 43215, US

Sonesta Columbus Downtown

Columbus - OH · United States

33 East Nationwide BlvdView location

100 reviews shown

10/10

Exceptional

30 Jul 2026

Frank

Great value compared to other hotels in the area !

8/10

Excellent

30 Jul 2026

Madison

if I had the opportunity for another concert or venue in that area to visit I would definitely stay there ....

6/10

Pleasant

28 Jul 2026

Dia

Washroom in room wasn’t properly cleaned after checking in and it took over 2 hours before it was taken care of. Had issues with housekeeping not showing up at all. The fitness centre is well equipped. Access to the skybridge and convention center was very helpful and the connection to other hotels was good. It would be helpful if front desk staff informed guests about the skybridge and connections to the convention center/other hotels upon checking in since this is a useful feature. The hotel restaurant has excellent tacos and great service, would be great if they also offered room service. Hotel just needs to be renovated and front desk staff need to be better trained.

10/10

Exceptional

27 Jul 2026

Steven

This hotel was great! The restaurant food was delicious! I really liked having to use your key card to get up the elevator, they make sure people thst dont stay there are not wondering the floors. It doesnt get dark till around 9pm and the room shades made sure the room was dark and made it easy for us to sleep. I would recommend this hotel to anyone planning on visiting ohio.

6/10

Pleasant

27 Jul 2026

Giovanni

Totally overpriced, the staff not friendly at all starting from the front desk. Rooms are average, nothing close to be worth almost $350 a night. Parking is expensive, the surroundings are noisy dirty and crowded. There’s construction going on that will wale you up very early.

10/10

Exceptional

27 Jul 2026

george

Excellent in every way ! This is our second time staying on the Loft side and I have no complaints.

10/10

Exceptional

26 Jul 2026

Richard

Nice staff was upgraded at the desk!

4/10

Poor

26 Jul 2026

Roelof

Property under construction , it should been mentioned during booking.
Two times falls fire alarms , we had to take the stairs from the 10th floor just to realize when we got down that it is falls. People who called the receptionist where told to stay in the room, they should announce it to all guests.

Our room was big and nice we upgraded as we thought our daughter will stay with us
, but ended up not joining, but the sofa did not have any sheets or blankets even though it was booked.

Although we were on the 10th floor, we got a lot of noise from he roads specially at night motorcycles noise until 2am

10/10

Exceptional

26 Jul 2026

Morgan

Great

10/10

Exceptional

23 Jul 2026

Mark

Great location - we were able to walk to many different great places

8/10

Excellent

23 Jul 2026

Crystal

Close to Nationwide which is why we booked..clean with a wonderful restaurant/bar

10/10

Exceptional

21 Jul 2026

Kimberly

Our room was way beyond our expectations. I just wish we would have had more time to enjoy it!

6/10

Pleasant

19 Jul 2026

Shuler

No pool nor spa. 3rd floor view was of a messy rooftop. Front staff not helpful. Could not get expected discount on self parking so they valet parked me

Self

10/10

Exceptional

18 Jul 2026

Amanda

Great place to stay if going to Columbus for a concert. We walked two blocks to the concert. Very nice staff and room.

Partner

10/10

Exceptional

18 Jul 2026

Tracy

nice

Partner

2/10

Poor

17 Jul 2026

Manuel

When I arrived to my assigned room the door was cracked open. The room appeared clean but in the bathroom there was a big ball of hair in the toilet.

Business

10/10

Exceptional

17 Jul 2026

Cumhur

Overall very nice and comfy stay.

Family

6/10

Pleasant

16 Jul 2026

Brian

6/10

Pleasant

16 Jul 2026

Emmett

The overall of the hotel was ok. The setup in our room really made no sense. We booked the “upgraded” loft room with 2 queen beds. One side of each bed didn’t have access to plug in a phone charger and the plug for the other sides in the middle was an old ass power strip. Things like the grout in the shower, light switches, and ice bucket were noticeably dirty and there was only one waste basket in the entire space-which did not include the bathroom. The towels were white but dingy and didn’t appear to be bleached when they were washed.

We were allegedly supposed to receive a $10 food and beverage credit which I was told when we were checking out we could no longer use which seemed ridiculous that wasn’t told to us at check-in. They also did not inform me of check in time so we went by what was posted on their sign in the door that has emergency exit info etc. which was incorrect and we found that out because the front desk called us a few mins before noon to tell us checkout was at 11:00a ET.

For the price of what we were charged in total with on site parking, fees, and taxes booking a better hotel with less space would have been a better decision. I’m sure there are worse hotels I could have booked but for the price I paid there were certainly better ones. As someone who travels for work about 50% of my life this stay made up my mind I would not be staying at a Sonesta for myself or our staff ever again.

Partner

10/10

Exceptional

16 Jul 2026

Cecelia

Room was clean. Staff very courteous and helpful.

Partner

10/10

Exceptional

16 Jul 2026

Debbie

SONESTA was amazing. The room was spotless and had everything we needed in it . Highly recommend. Will stay here again.

Family

4/10

Poor

16 Jul 2026

Joseph

We checked into our room and came to the bar to get a drink. We set the bar and it took forever to get Service. There was only three other people at the bar so the place was not crowded. A 6oz glass of wine was $19. We had wondering there and went to another restaurant. We returned later that night hoping to get a meal before bedtime. The place was crowded and after talking to a couple people there they said the service was awful, and it took forever to get their food. We sat down and after forgetting no water or menus for at least 78 minutes we decided to get up and leave I’m not sure you’re understaffed or whatever reason, but I bring this to your attention so hopefully you can rectify the situation. Overall, we enjoyed the hotel and the room was very nice and clean and the front desk service was more than capable.

Partner

10/10

Exceptional

16 Jul 2026

Robyn

Great stay! Recommend it over and over

Partner

10/10

Exceptional

16 Jul 2026

Erica

Everything was perfect.

Family

10/10

Exceptional

15 Jul 2026

Darren

Partner

2/10

Poor

15 Jul 2026

Darius

I think that this hotel was definitely overpriced for what it gave me. Self parking was $34 and at 8:34 AM in the morning somebody walked into my room with access while I was half naked. I had to report this to front desk and I checked out immediately.

8/10

Excellent

12 Jul 2026

Kimberly

Convenient location, friendly staff, nice rooms. We paid using the QR code at the hotel valet desk, it didn’t register. The hotel manager fixed it. When going to leave the garage, both exit machines stopped working and multiple cars were stuck inside. Thankfully a hotel employee fixed it after a while and we could leave. I’d stay here again, but I’d probably park elsewhere.

Partner

10/10

Exceptional

12 Jul 2026

Samantha

The staff was incredible and so kind! Breakfast was delicious. The rooms were so clean.

Partner

10/10

Exceptional

11 Jul 2026

Deborah

I didn't like that there was not nicer couches in the lofts and no plane to put your luggage other than one small closet… they have more desks and dressers at a Hampden Inn. Food was much better than the Hyatt across the street! Food was fabulous!

Friends

8/10

Excellent

05 Jul 2026

Eric

My wife and I had a room in their loft building — which is a converted wallpaper building from a long time ago. This is very different from the main building, so be aware of this when making a reservation here. Room was spacious and bathroom was very nice. Staff were very friendly and accommodating — especially the teams working the bar and breakfast. While our room was clean, the floor in the hallways needed a thorough cleaning. Also, the elevators in the loft building didn’t respond to the call button when we went to use them. Rather than taking a chance at getting stuck, we used the elevators in the main building and then walked down the hallway that connected the two buildings. Not a big deal — but the staff indicated that this had happened before.

Partner

10/10

Exceptional

04 Jul 2026

Willard

The hotel room was great. Clean and comfortable. Right next to Nationwide arena. Public parking garage next door. We received a $19.00 credit for parking. We also received a $10 voucher for food but we're not told it was only good that day and not for breakfast the next morning

Partner

10/10

Exceptional

03 Jul 2026

shannon

Easy check in, fantastic staff

10/10

Exceptional

02 Jul 2026

Chris

Excellent hotel. Beds and essentials are great. Bar and restaurant were excellent. Hope to stay here again.

Business Partner

10/10

Exceptional

28 Jun 2026

Holly

The property was conveniently located across from the Convention center and we were pleasantly surprised to see a skywalk connecting the properties, keeping us dry from the rain! The rooms were nice and clean

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

LORRIE

Very clean, very nice place to stay. Within walking distance of restaurants and events.

Friends

6/10

Pleasant

28 Jun 2026

Karen

The room was very spacious and clean but the bath tub lacked a proper plug and there was no housekeeping service during my 3 night stay. The construction at the hotel made it difficult to get around and it was not a congenial space compared to the Hyatt and Hilton. Travelers that stay there during construction should receive a discount for having to deal with the general
lack of hospitality and service.

Self

10/10

Exceptional

27 Jun 2026

Lindsay

The location is great & the lobby was pretty & welcoming. Our room was comfortable & quiet. We weren’t sure where to park (didn’t want to valet) but we ended up parking in the South Garage across the street attached to the convention center, which I would recommend.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Laura

Dog friendly!

Just need to fix the elevator!

Pet

10/10

Exceptional

23 Jun 2026

Augustine

Great location

Self

10/10

Exceptional

23 Jun 2026

Tori

Pleae make sure to ask about conventions or conferences during uour stay. I was tjere when it was a Furry convention and they were everywhere in costume and some did not smell well. However, the hotel is in a Great location. Some restaurants and events were in walking distance. Parking has in and out privileges. Room and hotel were clean. Staff was very helpful. Had a nice stay here and will stay again.

Family

6/10

Pleasant

22 Jun 2026

Hans

The wifi in this hotel was subpar at best. Perhaps the hotel was not ready for an entire convention's worth of people in attendance, but we had three guests in our room with a total of five phones and three laptops, and at best we could get one or two items connected to the wifi. This is unacceptable.

Friends

10/10

Exceptional

21 Jun 2026

Tamyka

Awesome

6/10

Pleasant

20 Jun 2026

Steve

Property, location and amenities were great they hit my largest pet peave! The king room deluxe was unavailable when I checked in which was reserved through Expedia a week in advance. Sent us to a small queen room at first and we had to go back. Then told all sold out but was able to find a double queen. That worked but a reservation is a reservation. The has heppened to me/us twice before and always with 3rd party sites like Expedia and Hotels. Never happens when booking directly with the hotel. Maybe lesson learned here and just alway book directly but use Expedia as the search engine.

Family

10/10

Exceptional

18 Jun 2026

Todd

Great stay, there is a lot to do around there and stay was nice and clean

10/10

Exceptional

18 Jun 2026

Shelley

Wonderful lived valet

Friends

10/10

Exceptional

17 Jun 2026

Sarah

Clean amenities, room

Partner

10/10

Exceptional

16 Jun 2026

Christopher

The room was clean and comfortable. We got upgraded for free because they needed room for the flight attendants. The bar was very nice and we enjoyed the food.

8/10

Excellent

15 Jun 2026

David

Great Location

Friends

10/10

Exceptional

15 Jun 2026

James

Room was clean and perfect for what we needed. The bar and lounge was a perfect spot to get ready with your party but not feel rushed or in the way!

Partner

8/10

Excellent

15 Jun 2026

Raquelle

It's nice that it's close to the convention center but there was a lot of confusion when checking in. When pulling up we weren't sure where to go to check in BEFORE parking; so we went straight to park and take the walkway over BUT the doors to get in to Sonesta were room key locked so we had to go back outside and around to get in. I get it's a security thing but it would have been nice to know where to pull up before parking.

Only other issue was it felt like some areas were cleaner than others. As well as the room having a peculiar smell.

Overall comfortable with the stay.

Business

8/10

Excellent

14 Jun 2026

DIANA

Good location with very comfortable bed but room and parking were expensive

Partner

6/10

Pleasant

14 Jun 2026

Rachael

It was ok. Difficult time to stay. Construction in the area and the parking is not clear.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Jeffrey

Highly recommended!

Self

10/10

Exceptional

14 Jun 2026

Kristine

Very clean and convenient to the convention center. The attached food choices were great too. Very helpful staff. I’ll definitely stay again.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Jenny

Great place to stay. Nice hotel, very clean & staff were friendly & professional. Very nice room. Bed was very comfortable. The bar & restaurant is very nice as well. Great bartenders! Would definitely stay here again.

Partner

10/10

Exceptional

13 Jun 2026

Patricia

We stayed at Sonesta in mid May of this year. We had many family members staying there in different rooms. Malak, the manager at Sonesta was very helpful and accommodating. He was responsive for change request, which we truly appreciated. The lobby area and outside porch was great for a large group such as ours to congregate.
We also enjoyed Vine and Forge, the restaurant there. The staff were excellent, the food was great, and the bar/restaurant area had great atmosphere. It was also very convenient to be able to dine within the Hotel. Christian our waiter our last evening provided great service, had very good recommendations, and was very enjoyable to talk with.
Thanks to everyone at Sonesta for making a family gathering such an enjoyable experience.

Family

10/10

Exceptional

12 Jun 2026

Tony

Everything about the place was wonderful!!!

Family_with_children

2/10

Poor

11 Jun 2026

Salma

Dirty room, construction happening right outside our window - men on the scaffolding, dirty couch, bed.

Partner

10/10

Exceptional

11 Jun 2026

Brianna

Awesome hotel. Modern, clean, and attentive, great staff. We loved the bar also. Will be back soon for another trip! Thanks, Sonesta!

Partner

10/10

Exceptional

09 Jun 2026

Brian

Great restaurant and great overall stay

Family_with_children

10/10

Exceptional

01 Jun 2026

Vladislav

Great location, good rooms

10/10

Exceptional

27 May 2026

Jessica

Fantastic! Thank you for a great experience

Friends_and_family Family

10/10

Exceptional

25 May 2026

idman

Clean room great staff 10/10

Family_with_children

8/10

Excellent

25 May 2026

Morgan

Yea

Family_with_children

6/10

Pleasant

24 May 2026

echo

it was cool

Self

4/10

Poor

24 May 2026

Conner

Charged a non deniable “hotel fee” for a $10 credit to the hotel restaurant, but if you didn’t use the $10 the first night you lose it. Hotel fee was also for “premium WiFi” which we did not get access to anyway.
Hallway to our room was filled with dirty sheets when we got in. Visible water damage in the room and buckled floors. The window did not have shades that could be closed, which really sucked because they were doing construction on the roof next to our window, my wife had to get dressed in the bathroom. The bed was at least comfortable.

Partner

8/10

Excellent

24 May 2026

Anna

Great location and friendly staff. Room very clean and quiet. Construction all around suggested hotel is getting updates

6/10

Pleasant

23 May 2026

Robert

Close to most attractions.

8/10

Excellent

22 May 2026

mark

Curtains would not close, and could not darken the room for sleep. AC unit was in the way. Also, the coffee pot did not work. Would hot heat the coffee. Cold coffee is not great in the morning

Self

10/10

Exceptional

22 May 2026

Tracey Ann

Available breakfast buffet with many options. Bar/restaurant open late with friendly staff. Close to airport. Helpful staff. Easy check-in and check-out.

Family

2/10

Poor

22 May 2026

Jennifer

Pretty sure I received bed bug bites from this hotel. Room was not in main section of hotel but across the valet in another building which had people congregated at the doors 24/7 smoking. Extra $23 fee is a joke too. Won't be staying here again.

Partner

6/10

Pleasant

21 May 2026

Tameca

The hotel was under repair so parking wasn't convenient at all...and check in was backed up so badly that we were an hour late for our event.

Family

6/10

Pleasant

20 May 2026

Kisha

I had an issue with check in and the bathroom shower.
At check in, my card was charged 3x’s and an unnecessary fee was added.
We stayed in a loft room and when you took a shower, the tub was filling up like a bath at the same time.
Price & location was good. Not sure if I’ll stay there in the future.

Family_with_children

6/10

Pleasant

20 May 2026

Christine

Restaurant was wonderful with helpful staff. Our room was not cleaned the whole stay which was bad and found out later we had to request room to be cleaned. Parking was confusing and we got a ticket which I’m fighting the city on

Partner

6/10

Pleasant

19 May 2026

Tori

This place is dumpy and outdated and I am really not sure why it's so highly rated.

Partner

10/10

Exceptional

19 May 2026

Dana

Nice bar on property with good central location to convention center. Room was clean and comfy!

Friends

2/10

Poor

19 May 2026

Quentin

There were several \"undisclosed\" fees we were made aware of upon check in, which I felt was a little unprofessional in my opinion. Person that checked us in didn't give us the proper conditions of the stay, but don't worry, we did get 2 bottles of warm water. From those issues to the \"health and cleanliness\" issue that was brought up and not addressed make me unwilling to give any type of positive.

Partner

4/10

Poor

18 May 2026

Verified traveler

Evening was great upon check in. The hotel provided everything that was listed except soundproofed rooms. We specially booked this hotel for that reason and were disappointed that was not what we received. We had an upstairs neighbor that made noise all through the night. When this was mentioned to the front desk, we were told that that it’s a tricky situation and the hotel was full. We will NOT rebook.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Sara

Room was clean, staff was very friendly and responsive. The restaurant staff were great and the drinks were amazing!

Partner

10/10

Exceptional

16 May 2026

Megan

I loved our room. And this property was a refreshing break from the usual hotel chains

Family_with_children

10/10

Exceptional

13 May 2026

Julie

Great location. Clean room. Affordable for the area. Comfortable bed and pillows

Business

6/10

Pleasant

13 May 2026

Robert

Food was just ok

4/10

Poor

11 May 2026

Melissa

The room was terrible with little windows and yiu couldn’t see out as there was so much moisture in the glass. The parking situation is terrible to have to walk through the alley because need key access but don’t get that until you check in

Family_with_children

8/10

Excellent

10 May 2026

Katie

Only downfall to share is the valet gave us conflicting instructions from the practical text that we received. We were directed to park and bring our bags in via the 3rd floor bridge but did not have a room key in order to enter the hotel to check in. We specifically asked for clarification. Otherwise, we stayed in a loft room which was spacious. Nothing fancy but it did the trick. Bartender was great. Breakfast buffet was pricey for the limited options available. I wish I would have ordered off the menu instead. Definitely clean. Safe choice to stay at!

Family_with_children

8/10

Excellent

10 May 2026

Kelly

10/10

Exceptional

10 May 2026

Lory

The whole staff was amazing from the moment we walked in door. Room was very clean and the service at the bar was fantastic!

Partner

6/10

Pleasant

10 May 2026

Teresa

Clean the room better.

Family_with_children

10/10

Exceptional

09 May 2026

Josiah

Friendly staff and ideal location.

Partner

10/10

Exceptional

07 May 2026

Lisa

Well first of all Expedia screwed up and booked 2 rooms and I didn't realize it until the day of our stay and then I called and the guy at Expedia said the 1 reservation was cancelled but the other one was still good. Well we get to sonesta and both of our rooms were cancelled by Expedia. So the guy at the desk DEMENTRIE was so awesome and got our room reinstated as our daughter had a club volleyball tournament at Columbus convention center the next morning. Then he did an extra special thing for me and my family and made it so much better. He went above and beyond and the rest of the staff were awesome along with the restaurant staff. Sonesta hotel was a great experience. I highly recommend it.

Family_with_children

10/10

Exceptional

06 May 2026

Ivan

good stay

6/10

Pleasant

05 May 2026

Julie

The room needs a good dusting, sweep and mopping.

there was no hot water in the bathroom sink

6/10

Pleasant

04 May 2026

Kim

Parking garage was blocked with no info on how to get in, so we wasted gas driving around to find somewhere to park and call. Pay for room. Pay for parking. Pay a 'destination' fee? (This isn't some remote island. Its a city in Ohio). The staff is barely able to be heard. No one told us about the $10 credit to our room, so it was 'void' by the time we found out on the 2nd night here. Just a money trap for a fairly average hotel.

6/10

Pleasant

04 May 2026

Logan

Not having smart tvs in rooms in 2026, especially at a hotel of this caliber seems pretty much inexcusable.

Friends_and_family Family

8/10

Excellent

03 May 2026

Sheryl

There was no breakfast bar or free coffee. The prices were more than expected since there was no microwave in the room. Parking was horrible and expensive. You can get a pass for 34.00 and day which lets you come and go at will.

Family

10/10

Exceptional

03 May 2026

kimberly

Very clean hotel. Good food in the restaurant & the bar staff if very attentive. The check in staff were very friendly and efficient. The valet staff is pleasant and speedy. The room was spacious and clean.

6/10

Pleasant

03 May 2026

Kim

Entrance is blocked off with no signage to tell you to enter through what says is the exit. Staff didn't bother to tell us about the $10 credit to our room the 1st night, and when we found out on the 2nd night FROM THE SAME STAFFER THAT CHECKED US IN THE 1ST NIGHT, they did nothing about it. Pay for parking, pay a deposit, AND a 'destination fee'? This isn't an island beach..its a downtown city building.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Deepali

This was the second stay, very convinient to walk to convention center and market place and restaurant are really good. Nice food and drinks at the lobby restaurant and walkable to other food places.

Family_with_children

10/10

Exceptional

02 May 2026

terria

Staff attentive to our needs

Family

10/10

Exceptional

01 May 2026

Cristlyn

Such a nice hotel! When we got there, there was hair on the floor in the bathroom and I called the front desk to have someone clean it up

2/10

Poor

27 Apr 2026

Jim

Don’t call room services…. They are rude and said.. I had to go down and pick it up. You think 400.00 dollars a night a person would deliver room service to your room. Horrible experience

Self