Name: The Westin Great Southern Columbus
Address: 310 South High Street, Columbus, 43215, US

8/10

Excellent

07 Aug 2026

Michelle

It’s a historic hotel so don’t expect modern sizes. The sheets and some elements were a bit shabby but the price was reasonable and the location exactly what we needed.

Partner

6/10

Pleasant

02 Aug 2026

Bette

I found it to be a beautiful historic property. But the room was decorated an odd style. Not modern and not period. Two side chairs and they didn't match. We paid for a suite but the room was an odd shape and not set up to allow for setting. The view outside the windows wasn't uncapped old roof. Nice linens in bedding but the mattress was too soft. Front desk staff and parking attendants friendly and helpful. Could be a lot nicer and would be worth keeping the historic hotel. Modernize and keep the luxury features from the past.

6/10

Pleasant

01 Aug 2026

Samuel

We stayed at the Westin Columbus for two nights, primarily because of its great location near Bicentennial Park. The location was definitely convenient, the staff we interacted with were kind, and we had a comfortable night’s sleep. Unfortunately, several other parts of the stay were disappointing.

Arrival was frustrating. Valet had two lanes of traffic blocked, and we had to circle the block three times before ultimately giving up and “self-parking” in the same lot where valet was parking vehicles. That meant carrying all of our luggage down the street and around the corner in nearly 100-degree weather. Valet service overall was very slow. When we returned around midnight another evening, valet appeared to be closed, so we again had to self-park and walk back to the hotel—something I definitely would have liked to know ahead of time, especially since I was wearing high heels.

The room was probably the biggest disappointment. I specifically booked the Executive Suite because the online photos showed a dining table, and I had planned a romantic dinner around having that space. The room we received looked nothing like what was pictured and did not have the dining table. After bringing this to the hotel’s attention, we were moved to a room that was supposed to have a table, but it was really just a small cocktail table and still not what was advertised.

The mini fridge was also barely cool and ended up spoiling our dinner leftovers. There was no microwave in the room either.

10/10

Exceptional

30 Jul 2026

Melissa

Very grand inside. Close to alot of great restaurants and safe area

6/10

Pleasant

27 Jul 2026

Stanley

The property was great and in a good location, but some of the staff need more customer service training on how to interact with customers.

6/10

Pleasant

26 Jul 2026

Brian

Broken elevator,
Parking is ver confusing

4/10

Poor

26 Jul 2026

Haripriya

Have stayed at better Marriott properties , doesn’t meet the standards

6/10

Pleasant

25 Jul 2026

MarVaughn

The shower had a horrible drainage system and I spent most of the time sloshing around.

10/10

Exceptional

24 Jul 2026

Reginald

I did loose some pants and the staff said the wasn't in there so I will say this if u leave something behind you wont get it back they kept saying they gotta check with cleaning crew meaning house keeping but I knew some didnt want to return them back to me other than that it was fine

10/10

Exceptional

24 Jul 2026

Ashley

Amazing staff and environment

10/10

Exceptional

21 Jul 2026

Beth

Very nicely designed room. It wasn't exceptionally large but it had a nice collection of furniture with a movable table and small loveseat that was better than the standard desk, IMO. I did miss having a clock because when traveling I want to know the time easily. It had a large TV.

The shower was delightful with a rainfall shower head. I loved the magnifying glass because I use them at home.

The room was very clean and quiet. The temperature controls were easy to use.

Overall, if I am ever in Columbus again, I will definitely stay at the Westin.

Self

10/10

Exceptional

20 Jul 2026

Lisa

Perfect for a lovely one night trip to the city. Everything was lovely and the staff were especially nice.

Partner

4/10

Poor

20 Jul 2026

Trey

Decent hotel for the age. Rooms are tiny it was clean

6/10

Pleasant

19 Jul 2026

Amy

Staff was helpful and bed was comfortable

Partner

4/10

Poor

18 Jul 2026

STEPHANIE

Had to wait in line for 10+minutes to check-in. Lots of guests because of a conference. One of the elevators was out of order. Ordered a drink in the bar. Left after 15 minutes of waiting for drink. Told bartender to cancel the order—she said she never received that order. Offered to comp the drink, but at that point I was over this hotel. Will never stay there again!

Partner

2/10

Poor

18 Jul 2026

Darwin

Traveled 5 hours and thought we would be able to rest once we got there at 4pm check-in time.The front desk person informed us that the rooms were being cleaned even though it was check in time at 4pm! We sat in the lobby with other unfortunate guests and waited 1 hour for our room!!!

Partner

10/10

Exceptional

12 Jul 2026

Preston

Loved it

Self

10/10

Exceptional

05 Jul 2026

Kelly

Clean room, nice staff, great location downtown for us. Walking distance to the Book Loft and German village. You unforrunately hear sirens and loud vehicles during the night. We were on the 6th floor we ate breakfast at the restaurant and it was good and reasonably priced. Free coffee is offered in the lobby but no flavored creamers.

Partner

10/10

Exceptional

04 Jul 2026

Jeana

Super friendly people. Nice comfortable bed.

Friends

6/10

Pleasant

04 Jul 2026

Felix

Neither television in our suite worked until we finally had to unplug everything reboot plug back in and then the remote did not work. When we called we were advised to unplug and plug in. Called ahead of time to see if we could see fireworks from room and were told yes. The only view we had was of a bunch of brick. Definitely not worth what was paid but luckily the live my wife and I share made our eve inf much mire bearable.

Partner

2/10

Poor

30 Jun 2026

Alexandra

I rarely leave negative reviews

10/10

Exceptional

29 Jun 2026

Lashawn

Nothing

8/10

Excellent

28 Jun 2026

Sarah

The hotel was nice enough, but seemed in need of an update. It was unfortunate that one of the two elevators was out of order, leading to long waits getting to and from rooms.

Partner

8/10

Excellent

27 Jun 2026

stanley

No view at all except roof

Family

8/10

Excellent

26 Jun 2026

Scott

The rooms are small

8/10

Excellent

23 Jun 2026

Hannamarie

The staff was extremely kind and helpful! They accommodated our request for an early check-in which was extremely helpful.

The AC units were a bit loud and startling at times. There was also a little hair and toilet paper in our toilet upon arrival so unsure of what that was! Everything else was clean.

Partner

8/10

Excellent

23 Jun 2026

Timothy

Very nice and clean, rooms are great showers are a little on the small size.

Partner

6/10

Pleasant

22 Jun 2026

Jonathan

Nice staff. Clean room. Beautiful lobby. Be aware no AC in the room

Partner

4/10

Poor

21 Jun 2026

Alexander

Disappointing! Bathroom wasn't clean well. Someone's hair was on the shelf and toilet. Linens had holes and spots. Like they were used forever. Bathroom towels were washed so many times that they are not even soft anymore. The room was small. No fridge, no microwave. The ceiling in the room had a water damage with cracks and peeling off paint. Very disappointed!!!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Cody

I recently stayed at the Westin, I have to say the staff was so friendly and warm. Every person I interacted with were truly there for top notch service. I had my dog with me so I had to take him out every couple of hours, seeing the same people and having a greeting every time I left or entered made me feel more at home. I do not think I have ever met a staff a hotel more friendly than the staff at the Westin. Everyone was so ready to help me in any way possible, and did it with a smile and enthusiasm. I felt like I knew the staff for years, or they were a long lost friend. I highly recommend staying here, and I for sure will be back.

Pet

6/10

Pleasant

21 Jun 2026

WANDA

for the price, the hotel did not measure up; the room was a little outdated and not very clean; the price for parking was horrendous; I enjoyed being in Columbus, but would not stay at the Westin on my next visit to the area

Family

10/10

Exceptional

19 Jun 2026

Tony

Clean room,nice staff,helpful staff,caring staff

Partner

10/10

Exceptional

17 Jun 2026

Angela

Was a very nice stay.

Partner

8/10

Excellent

16 Jun 2026

Jenn

Happy with stay nice landing point to stop
On route to Kentucky
Thank you !

Self

4/10

Poor

15 Jun 2026

Doug

Beautiful lobby, but unfortunately the rest of the hotel doesn't match that. Very run down and in need of some maintenance. Best bet for parking is a garage around the corner for $17. If you get a spot on the ground floor and don't have a lot of luggage, its not a bad walk.

Business

8/10

Excellent

15 Jun 2026

Kelly

This was a nice hotel, the lobby is beautiful and the history was fascinating. We liked the idea of staying where presidents stayed. The staff was very helpful and friendly. The downside was the room we were in faced an extremely noisy street and it was loud all night. The bathroom shower was extremely tight if you are 6 ft tall or a large person. The last downside is the parking. There is a lot next door for Westin guests if you use valet parking it is $40.00 a night. The self parking option was not working every time we tried the website was not working so we paid the extra money for valet even though we self parked

Partner

10/10

Exceptional

15 Jun 2026

Silvio

We found the Westin to be clean, nice staff and well priced.

Partner

10/10

Exceptional

15 Jun 2026

Megan

Very nice and historical hotel. One of the nicer ones I’ve stayed at, room was clean (although kind of small), gym was great, overall great experience. Not many amenities otherwise, no pool or breakfast, yes restaurant in lobby.

Partner

6/10

Pleasant

14 Jun 2026

Jeremy

Small rooms, awkward showers, tiny bathrooms

Partner

8/10

Excellent

14 Jun 2026

Corinna

Air conditioner was broken. Beds need to upgraded for the price of the hotel.

Partner

10/10

Exceptional

13 Jun 2026

Michelle

The staff was very pleasant. There was a lot to do within walking distance of the Hotel.

Partner

6/10

Pleasant

12 Jun 2026

Chad

Sheets were clean but the room wasn’t very clean overall. Hair on the floor and in the tub. AC worked well but sounded like a freight train in the room.

My booking said checkout was a 12 PM but hotel enforced 11 AM instead despite the booking.

Partner

8/10

Excellent

11 Jun 2026

Mary

The room was comfortable and clean. The only issue is navigation of parking.

Self

10/10

Exceptional

11 Jun 2026

Vanessa

Nice and helpful staff

Self

10/10

Exceptional

10 Jun 2026

Jed

Staff was excellent and very outgoing and fun.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Chris

Our room was several minutes away from the elevator. Through a back stairwell and down narrow hallways that wouldn’t easily allow luggage carts or a wheelchair. It felt unsafe being that far away from the elevator bank

Partner

8/10

Excellent

10 Jun 2026

Nickie

The staff at the Westin were awesome!

The room doors are old; therefore you had to pull the door up and then use the room key to enter. This was the case with several of the rooms in our group. Considering the nightly rate you would think they would update the doors.

Friends

8/10

Excellent

08 Jun 2026

Michelle

Nice room and comfortable bed but the location is a bit far from Short North. Staffs are not helpful at the counter and rarely present

Partner

10/10

Exceptional

07 Jun 2026

Michael

I loved the shower. The front desk was helpful especially Jennifer.

Family_with_children

4/10

Poor

07 Jun 2026

Adrian

Staff were nice. However, the room was poor. There was no soap in the shower dispenser. The bathroom shower door wouldn't close. The toilet ran because the cistern was leaking, so it's constantly filling,the air-conditioning was very loud in the room. Breakfast was good. But I wouldn't stay there again.

Self

8/10

Excellent

06 Jun 2026

Harold

Very helpful and pleasant staff. That deserves to be highlighted any place it exists. The bed was super comfortable as well.

Self

8/10

Excellent

06 Jun 2026

Andy

Room and facility were clean. Room and bathroom were smaller than expected for the price. Parking was overpriced

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Renae

Beautiful hotel. Customer service was top notch.

8/10

Excellent

04 Jun 2026

Swathi

Overall it was good experience

Self

4/10

Poor

03 Jun 2026

MarVaughn

Let’s start with the elevator. It wreaked of rotten wood, leading up to the fourth floor that smelled like death and decay. Once i entered my room there was Caucasian hair spread all over the bed! The second room was missing hand soap and towels. 😒

Self

8/10

Excellent

02 Jun 2026

ARTURO

Very Nice stay.

Family

10/10

Exceptional

29 May 2026

Enrique

I loved the historical vive they gave us while meeting all my needs

Friends

2/10

Poor

27 May 2026

Jason

Do not stay here. I’ve never had carpet that wasn’t actually on the floor in a bedroom.

10/10

Exceptional

27 May 2026

Cherise

The valet was expensive, but the

2/10

Poor

26 May 2026

Warren

Staff was absolutely incredible 10/10. Hotel appeared as if it hadn’t been updated in 30 years. Definitely the worst Westin I’ve ever stayed at. I would choose a new Holiday Inn over this hotel any day of the week. I wondered why it was so cheap.

Business

8/10

Excellent

26 May 2026

Cassandra

Clean room excellent housekeeping service.

10/10

Exceptional

23 May 2026

Patricia

The building was so pretty structurally

Friends

10/10

Exceptional

23 May 2026

Aleisha

Very nice hotel. Clean and the staff was very friendly

Partner

6/10

Pleasant

22 May 2026

Jeff

This is a beautiful historic hotel in downtown Columbus. The staff is incredible but the building is showing its age. The facade and interior show some deterioration and the rooms show wear and tear. The wifi connection was poor, if not unusable, and the fitness center could use some love.

Business

10/10

Exceptional

19 May 2026

Amber

Beautiful hotel. Staff was very friendly. The room was updated and comfortable. Would stay here again if we were in the area.

Partner

10/10

Exceptional

17 May 2026

Brett

Loved it

Friends

8/10

Excellent

16 May 2026

John

Loved the historical aspect and the rooms were clean. The staff was great expect for the security guy at the door. He was very rude and unnecessary.

10/10

Exceptional

16 May 2026

Beth

My stay was absolutely perfect. The hotel was beautiful and well maintained. Rooms were very clean and the beds were so comfortable. The location was great and just a short walk to a nice park in a nice clean area. Staff were helpful and kind. I would recommend staying here and will stay again if I’m in Columbus.

10/10

Exceptional

15 May 2026

Colleen

Stayed for a 1 night business trip. Room was small but had a good shower and a mini fridge, which was nice. Parking is steep but the surface lot across the street was only $14 for overnight parking. My room and the hotel were very clean. Would definitely stay again.

Self

10/10

Exceptional

12 May 2026

Treva

Hotel was beautiful. We didn't get to experience too much since we got in late and checked out early morning.

Family

6/10

Pleasant

11 May 2026

Maria

Check in is at 4pm! We didn’t get our room keys till 5:45pm! Hotel smells in the hallways. A/c units in the rooms are very old and LOUD. Hotel needs a major update for the rates they offer. They provided a courtesy breakfast after I complained about the delay in rooms. But it wasn’t being offered for the inconvenience.

Family

10/10

Exceptional

10 May 2026

Yelena

This was one of the best stays we ever had. The service was the most exemplary we have received. The staff helped us in all the ways we needed and took care of us above and beyond. Thank you very much!

6/10

Pleasant

28 Apr 2026

Amanda

Staff was great, an older hotel that needs alittle love

Business

6/10

Pleasant

26 Apr 2026

Madison

When we arrived we were told our room wasn’t ready yet, even though check in was at 4:00 pm and it was 5:30pm. The staff was very apologetic and made sure to get us a room as quickly as possible.

Once we got to our room we noticed it hadn’t been cleaned very well. There were hair balls in the bathroom, and dirt on the floor. We were in a rush so we didn’t have time to ask for a new room, just needed a place to put our things.

We also noticed the walls/doors are extremely thin and you can hear everything happening outside of the room.

Lastly, we were abruptly woken up by housekeeping knocking on other peoples doors/our door and loudly saying “housekeeping”.

Very expensive for such a small room that hadn’t been cleaned very well.

Partner

4/10

Poor

21 Apr 2026

Tresa

Knowing it was a historic hotel we didn't expect perfection on appearance. We also knew the room would be small-neither of those were an issue.Staff was friendly and helpful. But a lumpy mattress, HVAC immediately outside our window running all night, no washclothes in bathroom, no answer at front desk, out of conditioner in the shower.. all things that should be available 24/7 made our 20th anniversary miserable

Partner

10/10

Exceptional

12 Apr 2026

Brad

Argentina to steal us great. There is an elevator waiting for you in the first floor instead of being in since random floor. Chrome was polished in the room. Water actually gets hot instead of just warm

4/10

Poor

09 Apr 2026

Eric

My room felt like a large closet. Easily the worst hotel room I have ever stayed in.

8/10

Excellent

09 Apr 2026

Ken

Easy to check in.

Self

6/10

Pleasant

09 Apr 2026

Deborah

The room was clean, though a bit outdated. I was unable to access the fitness center, even after the front desk issued three replacement key cards for the secured entry, so I eventually gave up. I was also charged for valet parking despite self-parking, and I was billed again by the Westin even though I had already booked and paid through Expedia. I’m still working to resolve the duplicate charge, which should be a straightforward fix given that the reservation was clearly made through a third-party site.

10/10

Exceptional

05 Apr 2026

Candice

Greatest part was kind staff clean and relaxing

Self

8/10

Excellent

04 Apr 2026

GRACE

Hotel needs attention! The carpet inside the room and hallway is full of dirty spots, and looks old and with repaired patches. The room and bathroom were clean in general, but the frame and the glass of the artwork as well of the shower door and mirrors have not been clean for a while. Same with the elevators. I know the hotel have that old look, but there is old charm and there is neglected all charm!
The bar/restaurant was great, nice people around most of the time. Although, the person working on Thu April 2nd, not at all great, not interested, completely oblivious, unpleasant really

Self

10/10

Exceptional

30 Mar 2026

Christina

Friendly staff. Clean room and hotel. Only stayed one night but would stay again

Family

10/10

Exceptional

29 Mar 2026

THOMAS

Great service !

10/10

Exceptional

26 Mar 2026

Trevor

Excellent staff interactions.

4/10

Poor

22 Mar 2026

David

Just don't stay here. It is not worth the money in any way, shape or form. The advertised amenities do not exist (e.g., no robes without asking, no Sleep-Well Menu, no children's menu in the restaurant). I have never felt so ripped-off after paying over $300 for one night. That said, ALL staff is wonderful, and the restaurant is good. The lobby does NOT look like the photo; it is not meant for lounging/visiting, etc. There are two unimpressive sofas, and that's it. Shockingly, there is no microwave in the room. This place plays out the old adage that the more one pays for a hotel room, the less one receives in return.

Family

4/10

Poor

22 Mar 2026

David

This is the most overpriced, overrated hotel that I have ever patronized. The room was TINY, and it held one bed, not two, as I had booked! Also, the lobby is a major disappointment; it does NOT look like the photo. I selected this hotel for its old-time grandeur and inviting lobby. There are two sofas in the lobby, not loads of seating as shown. I stayed here in order to have local relatives visit in the lobby--not an option. There is no microwave, no Sleep-Well menu, no children's menu, no table for eating, no \"plush robes\"--all are promised in the abundant literature. The hotel has zero character. I could go on and on and on. JUST DON'T STAY HERE. That said, the staff is friendly, and the restaurant is good. But the price is astronomical for no reason whatsoever.

Family

8/10

Excellent

18 Mar 2026

Robert

Hotel was nice. I wish the room was warmer than 65 degrees, it was a bit cold for my wife and I. All the staff in the hotel and restaurant were very pleasant to work with.

Partner

10/10

Exceptional

15 Mar 2026

Ben

The hotel is a beautiful old historic building with a pretty grand lobby. Staff were very friendly and attentive. The Italian restaurant and bar was good. Wait staff were very nice. My room was pretty small, but in an older historic building I can’t complain. The bed is very comfortable, the shower was nice.

Self

10/10

Exceptional

11 Mar 2026

jerry

parking was valet and easy

dinner at restaurant was grt dont sleep on this one

Partner

2/10

Poor

06 Mar 2026

Sean

The room was not clean, very outdated and smelled moldy

Self

10/10

Exceptional

10 Feb 2026

Larry

Room was very clean. Staff is wonderful. Food in restaurant was great.

8/10

Excellent

10 Feb 2026

Nancy

Heavenly bed! Love the lobby- opulent and beautiful.

Leisure Self

10/10

Exceptional

26 Jan 2026

antonio

Location

Business

10/10

Exceptional

01 Jan 2026

Shavaughn

Checkin was smooth and quick! The hotel and room were very clean! The food and drinks at the bar were delicious! Everything came out nice, hot and fresh! Service was spectacular! They were all so kind!

Partner

10/10

Exceptional

11 Dec 2025

James

Room was clean, spacious and quiet. Excellent location.

Leisure

6/10

Pleasant

08 Dec 2025

David

Its not quite Marriott standards. Holes and tears in the sheet. Poor maintenance. Untidy bathroom. This property misses the mark.

10/10

Exceptional

08 Dec 2025

Stacey

The staff was very friendly and helpful when questions arose

Leisure Family

6/10

Pleasant

08 Dec 2025

Mark

The hotel lobby when you walk in is extremely nice and well kept. The bar/restaurant was good for drinks and the breakfast was good. Beyond that, there isn't anything special about the room we stayed in. It was clean, however very small and tight. The a/c unit in the room we had to mess with a little bit because it was extremely loud and shaky. For the cost of the room, I wouldn't stay here again.

Partner

10/10

Exceptional

03 Dec 2025

Kristina

Excellent support and communication with hotel

6/10

Pleasant

02 Dec 2025

Laurie

The property was scruffy: damaged walls, lampshades, tabletops. Windows were very dirty. No exhaust fan in bathroom.
Dinner at restaurant was overpriced and mediocre. Breakfast was much better.
It’s a beautiful historic building that needs TLC.

Leisure Partner