Name: Holiday Inn Express Columbus Airport – Easton IHG
Address: 3030 Plaza Properties Boulevard, Columbus, 43219, US

10/10

Exceptional

03 Aug 2026

Aerial

I’d recommend

6/10

Pleasant

02 Aug 2026

steve

Phone in my room didn’t work, the wi-fi kept going off, makes it difficult to get work done

4/10

Poor

31 Jul 2026

Moses

The air conditioner was not functioning properly and kept turning on and off frequently throughout our stay. The beds were also in very poor condition. The springs appeared to be worn out, causing the beds to creak and make loud noises with every movement. As a result, we were unable to get a good night’s sleep. Overall, it was a very disappointing and unpleasant experience.

6/10

Pleasant

31 Jul 2026

James

No phone in room, Side table very dirty. No Cinn. Rolls. No orange juice.

10/10

Exceptional

29 Jul 2026

Steve

Room was very clean. Pool was nice and clean. Breakfast was very good. Would definitely recommend!!

4/10

Poor

26 Jul 2026

Brent

Hotel desperately needs remodeled

10/10

Exceptional

25 Jul 2026

Tae

This place was so good

8/10

Excellent

22 Jul 2026

Cynthia

The staff was welcoming, the room was clean and the cleaning staff did an excellent job maintaining the cleanliness of the room. Breakfast was good but a better assortment of meat would have been great, everyone doesn't like sausage. Parking was plentiful. I'd recommend this particular Holiday Inn.

6/10

Pleasant

18 Jul 2026

Sandrall

The sheets smelled like they were still wet when they put them on. The hallways smelled like mold. Paint was looked horrible. I seen a sign saying they had a water leak. It’s not worth the price. I can feel the springs in the bed.

Friends_and_family Friends

2/10

Poor

16 Jul 2026

karissa

Not a good hotel at all. Breakfast is not how it looks on the site and staff was lazy and didn’t want to do their job, also the rooms had a smell to it and looked like run down apartments paid the same price for a nice hotel. 2/10

Partner

8/10

Excellent

14 Jul 2026

J

Clean room, no hassle with anything of the room

Self

6/10

Pleasant

10 Jul 2026

Waleska

Stay one night wth my daughter
Breakfast was good
Location was perfect

Family_with_children

8/10

Excellent

10 Jul 2026

Sarah

Enjoyed our stay to shop at Easton. Pool was fun and breakfast was good. Bed was comfortable and room was clean. Carpet had some stains but otherwise it's fine.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Madhusudhana Haveri

Friendly staff and easy access to the airport

Family_with_children

6/10

Pleasant

03 Jul 2026

Angel

The staff was great. The room was nice until you walked in the bathroom and the toilet paper holder fell off the wall. The air conditioner barely worked. Definitely needs some updating. The breakfast was ok. Ive stayed at other holiday inns and Definitely had a much better experience then this location. But it did the job for what I needed it to do

Family_with_children

10/10

Exceptional

02 Jul 2026

Ahmad

Great

Self

8/10

Excellent

25 Jun 2026

J

Room was clean staff was great,

Self

2/10

Poor

25 Jun 2026

Paul

The facilities are not in good shape, in general.

But my main concern is that the managing staff treats guests without respect, even after the stay. Therefore, I cannot recommend staying at this hotel. I will avoid this hotel in the future.

Self

10/10

Exceptional

23 Jun 2026

gliceria

Very close to the airport

Friends

4/10

Poor

20 Jun 2026

Patrick

Holiday Inn expresses have usually been decent this particular one the rooms smelled like mold floor have stains chipped paint on the doors this one needs to be brought up to modern standards. They’re gonna ask modern standard money than they should be giving a modern standard product. This one was below average.

Family_with_children

10/10

Exceptional

18 Jun 2026

MARIANGÉLICA

Excellent

10/10

Exceptional

16 Jun 2026

David

It was nice

Partner

2/10

Poor

13 Jun 2026

Gerry

The tables at dining room were all dirty,theelavator floor was dirty the whole stay no air in hallways

10/10

Exceptional

13 Jun 2026

Joe

All services were very good!

Family_with_children

10/10

Exceptional

12 Jun 2026

Coishae

The hotels were real clean and the employees were so helpful when I needed anything

Self

4/10

Poor

12 Jun 2026

Jerad

Underwhelming breakfast, depending on who you are and what you look like staff will act accordingly. Witnessed some people got better treatment and more info, while me personally it felt staff at the time was trying to get me checked in quickly. I had to come back and ask questions.

Partner

8/10

Excellent

11 Jun 2026

Mary Beth

Bed was comfortable but doors close so loudly and the morning cleaning staff so loud we couldn’t sleep.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Lonnie

I was upset that the sink was stained with some kind of either pubical hair or a mustache hair or some type of hair bed sheets had some type of stains other then that pretty good their were no microwave in the room had to wall down the hall too use on for the entire 4th floor it was okay

Partner

10/10

Exceptional

10 Jun 2026

Jessica

It was a great stay and the staff was very helpful! The shower was big and very clean! I would definitely recommend!

10/10

Exceptional

09 Jun 2026

Joy

Used this motel to be closer to where I was having hip surgery since I live 2 1/2 hours away, the only complaint I had was that the bathroom floor was very slick and it was hard to keep it dry with the shower curtain. Let water out on the floor. Other than that. It was very nice. Thank you.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Minerva

The air conditioner in room was making some noise when it was automatically switched

Partner

10/10

Exceptional

01 Jun 2026

Dorothy

Clean room, polite staff, and improved breakfast

Family_with_children

10/10

Exceptional

27 May 2026

Jonathan

Perfect stay

6/10

Pleasant

25 May 2026

Francis

There was some guests on the 3rd floor who were making noise throughout the night which was uncomfortable. Honestly I didn’t enjoy my stay over there. It was really bad. I spoke to front desk but still it continued until I left there today.

Self

10/10

Exceptional

24 May 2026

Constance

Very courteous staff starting to finish...Room was clean and very comfortable...Breakfast was great with extended variety to choose from...

6/10

Pleasant

16 May 2026

Jeannette

Poor communication at time of check in. Unable to provide printed receipt. Room was clean, bed comfortable.

Self

10/10

Exceptional

13 May 2026

deborah

The breakfast always needed more supplies, but there were good choices. The Costa Decaf coffee was great.

Self

8/10

Excellent

09 May 2026

Nita

Breakfast was good

Family_with_children

10/10

Exceptional

08 May 2026

minerva

Had to leave early for the airport and was provided a share ride (Lyft) really appreciated it. Thanks🙏

10/10

Exceptional

03 May 2026

Denise

Check in was a breeze the lady there was so sweet and nice I had no problems and she gave me enough extra towels for showering

6/10

Pleasant

03 May 2026

adrian

Breakfast was nothing like they show on the pictures. I was reprimanded on 5/3/26 by the breakfast lady that now because i took a bigger portion of scrambled eggs she will now have to make more i am an athlete traveled to compete at a big event and didnt know theres a limit on how much you can eat staying at this hotel eggs are the only thing i eat for breakfast.

Family_with_children

6/10

Pleasant

02 May 2026

Michael

No hot water in shower

Partner

8/10

Excellent

30 Apr 2026

elizabeth Y

The staff was accommodating

Partner

2/10

Poor

26 Apr 2026

John

Front desk worker spent too much time on her cell phone instead of assisting guests with their questions

6/10

Pleasant

26 Apr 2026

Erica

Breakfast choices were limited compared to other holiday inn express locations that I have stayed at. I liked that coffee was available at all times in the lobby.

Family

6/10

Pleasant

25 Apr 2026

Susan

The door looked like it was broken into and not fixed properly. It didn’t seem safe.

6/10

Pleasant

19 Apr 2026

Brett Lee

Still being renovated

Partner

6/10

Pleasant

19 Apr 2026

Emily

The fan in our room did not work. They sent a repair man which just pushed a bunch

10/10

Exceptional

18 Apr 2026

Darren

Unfortunately no it wasn't fresh and they were out of potatoes. But the property was cleaning amenities were available but the staff were a little smug

Self

10/10

Exceptional

14 Apr 2026

Carl

Clean modern room with an incredibly comfortable bed.

Self

6/10

Pleasant

11 Apr 2026

Edward

AC took hours to cool down the ro

6/10

Pleasant

05 Apr 2026

Omar

Not much is okay

6/10

Pleasant

03 Apr 2026

Pat

We were assigned to first floor room with a walk in the shower as we had asked for a handicapped accessible route. We got a room that the TV didn’t work and the phone didn’t work after trying a different remote they offered to move us to a different room. The room was on the fourth floor and it did not have a walk-in shower the next morning the fire alarm went off and we had to walk down fourth light to stairs. We didn’t make it, but it was very difficult. I have some trouble with stairs and that’s the reason I asked for a handicap room to start with.

Family_with_children

4/10

Poor

01 Apr 2026

Eric John

Shower is dangerously slippery and I almost fell twice and bathroom door was broken and didn’t close properly. Strange smell, I’m guessing the drains. Also the bed was weird.. sloped so you could roll off. Heater set at 80 degrees in breakfast room, every one was complaining… I don’t think they wanted anyone in there!

Business

8/10

Excellent

31 Mar 2026

Bob

Staff at the front desk wasn't very interested in me telling him the ice machine was out of order on the 2nd floor. Told me to \"check floor 3 or 4\"

Weird.

Self

4/10

Poor

30 Mar 2026

Brett Lee

Carpet was very dirty.
Bathroom was dirty as well

Partner

10/10

Exceptional

27 Mar 2026

Kris

Everything was very nice and friendly.

Family

6/10

Pleasant

18 Mar 2026

Lee Ann

We stay here all the time we come to town. But this time was the worse time the toilet paper holder was broke the stopper to the tub was pulled out sitting on the side of the tub. There was hardly any hot water coming out of the shower bath. Some of the staff didn’t speak English so they couldn’t understand the questions we was trying to ask without using a translator.

Family_with_children

10/10

Exceptional

16 Mar 2026

Demonique

It was a great clean place to stay.i will come back

Partner

6/10

Pleasant

16 Mar 2026

Chelsea

Had to check in late with no heads up, not cool. Property was also not clean

Family_with_children

8/10

Excellent

10 Mar 2026

Erin

Older hotel but nice

2/10

Poor

09 Mar 2026

Leslie

Wasn’t well maintained and breakfast not good.

Family_with_children

4/10

Poor

09 Mar 2026

Travis

The whole hotel was hot. My room was hot and it was so bad that they switched rooms but still it took 3 hours for the room to cool. It looks like a renovation was done on rhe cheap.

The only thing they got right was getting me from ann to the airport. Otherwise it lookd loke the management is operating this property in a way to do the absolute least. I will not be staying here when i returns to Columbus l

Self

4/10

Poor

09 Mar 2026

Mehran

The mattress was horrible. Overall it was overpriced for this hotel.

Self

4/10

Poor

09 Mar 2026

Terri

This property needs updates very badly. Beds are extremely uncomfortable, bathroom layout is not good (if the shower door happens to be open, it will hit you in the head when you walk into the bathroom because it swings towards the main area AND the shower controls are located in a place where the water sprays on you when you turn it on. Shuttle was not working so they ordered a Lyft to and from the airport, which was fine, except it was not reliable due to the events in town that weekend. I would not count on the hotel providing a shuttle.

Self

8/10

Excellent

09 Mar 2026

Kenneth

Was a great place to stay

Family

6/10

Pleasant

07 Mar 2026

Robert

Staff was accusatory when informed that both of our room keys no longer worked, saying we had done something to them. Woke up to six vehicles in the parking lot with windows shattered and police on the scene making reports.

Partner

8/10

Excellent

02 Mar 2026

Ray

It was a clean property

Partner

10/10

Exceptional

28 Feb 2026

Suzette

Great location, service and transportation to airport

Family_with_children

10/10

Exceptional

28 Feb 2026

Robert

Excellent Staff, Very clean rooms, Excellent Breakfast,

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Susan Amanda

Very clean hotel. The staff was super friendly and the teenagers I had with me appreciated the games in the lobby and played cards at night. Thank you for a great stay!

Friends

10/10

Exceptional

24 Feb 2026

terry Shawn

Clean and the beds were soft

6/10

Pleasant

22 Feb 2026

Joe

the room was good and comfortable. the hallways stunk and the gym was not very clean. the pool was not heated, breakfast was good but not always available at the time stated.

Family_with_children

6/10

Pleasant

21 Feb 2026

Jessica

The room was clean and staff were nice. Breakfast also good but the AC only stayed on for 5 minutes at a time and was hot the rest of the time.

4/10

Poor

20 Feb 2026

rusty

Hotel was dated. Room could have been cleaner. Sticky stuff on floor, stains on some walls, curtain stitches out so hanging and a random coat hanger hanging from them. Elevator floor dirty, eggs at breakfast not the omelets pictured. Pool cold. Positives friendly staff soft clean bed and no bugs.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Susan

It was loud where construction was going at first but then settled down and got quiet. Clean bed, room, and bath. Greatly appreciated allowing us to pay for parking. We hope our car i till there when we get back. Haha! Great place and friendly taff.

Partner

10/10

Exceptional

10 Feb 2026

Don

Clean, convenient, courteous.

10/10

Exceptional

06 Feb 2026

Megan

The room was great, staff was very helpful.

Friends_and_family Family

2/10

Poor

06 Feb 2026

Mohammed

It was the worst experience I’ve ever had at any hotel, the night shift front desk agent refused to check me in even though I have a fully paid reservation for a whole week. She said she didn’t have authorization to check me in and management wasn’t available so I have to wait until the next morning to get checked in even though I paid for that night… I honestly couldn’t believe she was serious, it was a nightmare for me because I just arrived from a long trip and it was freezing outside and the area wasn’t safe but she didn’t care I was told to leave with no refund. Either she was having a horrible day and decided to dump it on the guest or it was just flat out discrimination. I will never forget that night.

10/10

Exceptional

02 Feb 2026

Candace

Great room, super clean and wonderful breakfast selection.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Christopher

Hotel was nice clean not expensive and the staff was nice and polite

8/10

Excellent

01 Feb 2026

Lorna

All was well

Business Family

10/10

Exceptional

25 Jan 2026

Elias

Professional and clean. Quiet and accommodating.

Business

10/10

Exceptional

24 Jan 2026

Robert

Room was excellent, staff was very respectful and courteous breakfast weas awesome, and the pool and exercise equipment did the trick topped off the whole stay

Leisure

10/10

Exceptional

22 Jan 2026

Violeta

Yes clean room

8/10

Excellent

20 Jan 2026

Kyle Robert

Its a nice hotel and the staff was very friendly and helpful

Business Self

10/10

Exceptional

14 Jan 2026

Scott

It sure was!

Business_and_leisure Family_with_children

6/10

Pleasant

09 Jan 2026

Margaret

Rooms were clean and the staff was cordial. I was able to extend my stay without difficulty. The breakfast buffet was good, but staff didn’t replenish in a timely manner.

Partner

10/10

Exceptional

02 Jan 2026

Brad

Very friendly staff and willing to help you in any way possible the bed are extremely comfortable . This is the best place to stay in Columbus hands down .

Business Friends

8/10

Excellent

29 Dec 2025

Maryalice

Staff was great and friendly.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Hannah

My flight got in late so I decided to stay near the airport. This hotel was clean, uncomfortable no frills but good for a night. And the price was right!

Leisure Self

10/10

Exceptional

26 Dec 2025

emily

Perfect stay

Leisure Family

6/10

Pleasant

26 Dec 2025

Amanda

Guest computer did not work, pool did not work, 1st day (no tv) askes for a remote, was given 3 broken remotes...the only guy who helped or cared was the older guy with no hair and glasses. I was permitted to check out late, which was nice. The shower water is broken you turn it to turn it off and it turns back on. the water is not hot hot. just luke warm in the shower. I was trying to be kind because its the holiday season, but I was highly disappointed.

Leisure Self

2/10

Poor

23 Dec 2025

Steven

The main reason i picked the location was for the airport shuttle. Then i check in and its extremely limited. The pool is shut down. Tried to buy a drink and they couldnt make change. Counter lady was off putting. I highly dont recommend

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Daniel

Yes

4/10

Poor

22 Dec 2025

Elizabeth

Staff were not very communicative. I had to find them more than once to get assistance. Pool was not working according to them so that amenity was not available. Hallways and elevators were freezing due to what appeared to be no heat In those areas.

Leisure Family

10/10

Exceptional

19 Dec 2025

Asadullah

M

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

Fazl

Yes

8/10

Excellent

16 Dec 2025

Elizabeth

The staff was courteous. The room was clean.

10/10

Exceptional

14 Dec 2025

CARIE

Clean comfy rooms and Heaven from the front desk was super sweet! We stayed on a night when there was a big snowstorm. When I went out to my car the next morning, not only had they done an amazing job cleaning the lot for their guests, they had also shoveled between the cars! To me, that’s 5-star treatment for an affordable hotel. Will certainly recommend to anyone staying near the Columbus airport!

Leisure