Homewood Suites by Hilton Columbus Easton

United States , Columbus - OH
Columbus, 3600 Morse Road Suite B
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75 reviews shown

6/10

Pleasant

09 Mar 2026

Kaleigh

staff was not very friendly.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Daniel

They gave my room to someone else and stuck my family of 6 in a single bed room. I had this booked for several months in advance. Terrible customer service.

6/10

Pleasant

07 Mar 2026

Michael

Restaurant is closed for several years now apparently but the sign is still up and the barmaid was very rude when asked about the restaurant

Family

4/10

Poor

18 Jan 2026

Charlene

Our room was beautiful! It was huge! The kitchen was amazing. However we got 2 towels for 4 people and it seemed that other rooms were having the same issues. We also got locked out of our room because our door lock battery died. We had just gotten done with the pool. Had soaking wet kids and the staff in the lobby seemed frazzled by overbooking issues. The lady that was assisting us seemed to try to avoid our issue. She called maintenance and they left for the day and didn’t want to come back. The backup maintenance person wasn’t answering their phone. That front desk lady cut through the lobby to the other connected hotel lobby. We walked over there and she said she forgot when I asked if anyone was coming to help. My husband found a cleaning lady that called someone and then she disappeared. But the maintenance man decided to come back and help. Why would a hotel this size not have someone on staff or on call for emergencies like this? It would not have been a problem if the communication was clear that we are working on it. It felt like we were being avoided and they were not concerned about us being locked out of our room.

Leisure Family

4/10

Poor

29 Nov 2025

Jeff

The maid knocked before 9 to clean. Not great. The breakfast was not put out that morning. We had to go out to eat. Probably not typical but a bad stay for us.

Friends_and_family Family

2/10

Poor

24 Nov 2025

Coral

The furniture and carpet were dirty and stained. Trash litter in the hallways and on the elevator. Broken glass shards all over the parking lot. A car with a busted out window that looks like it’s been sitting there for a long time.

4/10

Poor

09 Nov 2025

Danielle

Upon arriving, the front desk was wonderful. The staff was very kind and polite our whole stay. However, our room had a broken pullout, the issue was resolved but the bed was left unusable. The pillows were terrible and we had to ask for more. We were not given enough towels and the pool was poorly stocked. We felt like we over paid for the experience we had.

Friends_and_family Family

6/10

Pleasant

01 Nov 2025

Jeffrey

Breakfast was just okay, ask for another towel never got, had yo check I next door hotel

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Johnson

Overall the stay was decent especially.when I figured out how to work the blackout curtains. The breakfast was good with the exception of the person preparing the food. They ran out of waffle batter and instead of happily saying that we are out and offering an apology, she reverted to saying there is no more in a very unservice tone while guest were still in the line. Most of the workers that I came in contact with were very helpful and nice. I would still stay at this property gain because it was overall a pleasant hotel.

Leisure Family

10/10

Exceptional

18 Oct 2025

Sandra

Quality hotel, good value. Pool side needs towels

Breakfast menu same as I’ve had for years, would love more variety. Also only 1 waffle iron for basically 2 large hotels, wait for a waffle too long. No towels at the pool in the morning. Someone should tell the clerk at the garden side a guest for the Homesuites can walk to the other lobby to register!

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Jama

Yes

2/10

Poor

11 Oct 2025

Nichole

We arrived at 7:30 PM and were told our room wasn’t clean yet. We went to dinner and returned at 8:45 PM. The concierge told me she was leaving to check on our room. 15 minutes later, she returned to tell me it would be another 10 minutes. We are exhausted and just want in our room. If I wasn’t so tired, I would leave and try to find another place to stay,

2/10

Poor

19 Sep 2025

Steve

You allowed me to make a reservation and I was denied a room.

Leisure Pet

2/10

Poor

17 Sep 2025

Amy

We had to cancel the reservation and need a refund from Hotels.com. When we arrived around 8 pm they had a waiting line of hotel guests waiting for their rooms to be cleaned and had no idea when we would get into our room. We had to find another hotel

2/10

Poor

02 Sep 2025

Verified traveler

I booked about 3 weeks before and paid fully for my stay only to find out they had no room for me. I don't know why greed has led organizations to deceive people like this. I had a long international flight and got stranded although i did the right thing. You should be ashamed of yourselves.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Cagney

We arrived to the property at 12:30 AM and for a half an hour could not find someone to help us get checked in once we got our room. We open the door to find a broken bed and a couch with the stain the size of the couch cushion. When we went back to the lobby to get a new room, another gentleman was down there complaining that the room that they assigned to him already had somebody sleeping in it, which made my kids very fearful that somebody would walk into our room in the middle of the night.

The carpets in the hallway are very, very stained the breakfast bar at the Homewood suites had a conference in it, and it was not cleaned up for our whole entire stay.

We asked for towels multiple times the cleaning people did not have them in the front desk wasn’t able to give them to us

We asked the front desk person to have the manager call us back and they have still not done so thus far

Leisure Family

2/10

Poor

16 Aug 2025

Jasmine

Bloody stay

My family and I arrived at the hotel around 3:30 PM. Upon entering our room and unloading our belongings, I noticed there was blood all over the room. I immediately called the front desk, but no one answered. When I went downstairs moments later, the receptionist assured me that someone would come to clean the room. Unfortunately, no one ever arrived. By 9:00 PM, I went back down to the front desk and was told that the room would be cleaned after we returned from dinner, and that we could not be moved because all rooms were booked. After returning from dinner around 10:30–11:00 PM, the room had still not been cleaned. At that point, we were told we would need to move to a different room. This was extremely difficult and inconvenient, especially since I have two autistic children. Once we moved into the new room, we discovered there was only one towel and one washcloth, and no dish soap. Despite multiple requests, additional towels and washcloths were not provided promptly. The next morning, we went down for breakfast around 9:40 AM. Due to my autistic child being overwhelmed by the crowd, I asked if we could grab a plate to take back to our room. A staff member told me this was perfectly fine. However, as we were collecting our food, a man began clearing the area and rudely stated, “It’s 10:00, breakfast is over, and you should have come down sooner.” This interaction was unprofessional and unpleasant. While I understand rules are rules, I had already confirmed with staff .

Friends_and_family Family

4/10

Poor

11 Aug 2025

Adam

Very low staffed. I was present when staff told people their room was not cleaned and ready for them yet (at 9pm) and that housekeeping had left for the day! After they had the reservation for months. I'm not sure how rooms go uncleaned. There was bags of trash and towels in the hallways. The little staff that was there was kind but who would work there long term under those conditions. Disappointing customers. I expected more from a hotel with Hilton attached.

Business Family

2/10

Poor

04 Aug 2025

Stuart

Room not serviced in entire 1 week stay, common areas such as room hallways were unclean with piles of garbage and dirty laundy piled in the hallway. As an observation it seems that the hotel was very short staffed. Room itself was nice on arrival. At least twice during my stay the TV came on with a full screen welcome message with another guests name.

Business Self

2/10

Poor

28 Jul 2025

Jonathon

Watch Out

One guy working desk. We were told out room was not available to stay in.

Once he found a room and minimally cleaned we go it and started to unpack.

We had to get our own sheets and towels for the night.

No staffing at all.

Friends_and_family Family

2/10

Poor

21 Jun 2025

Roland

I paid for and had confirmation of a room available for me. I drove there and they were booked full. I have already been charge.The hotel said theres notthing they can do.

6/10

Pleasant

18 Jun 2025

Robert

The property was beautiful and the room was spacious with a great view. My only complaint is that I left a large cushion there that I sleep on. It's firm and angled at about 15° to let me sleep on an incline. It's a giant square shaped thing that cannot be confused with a regular pillow. I realized I forgot it on my way home and immediately called the hotel. I spent the next 3-4 days calling over and over again trying to get someone to do ANYTHING more than just \"leave a message for housekeeping\" and when I finally got a call back I was disappointed to find out that my pillow was \"not found\". This is 100% a lie. It was either thrown out, or kept by someone. My stay was indeed quite pleasant, the customer service AFTER my stay, not so much.

Business Self

8/10

Excellent

06 Jun 2025

Heidi

We stayed the weekend. Family friendly. The staff were very helpful.

Friends_and_family Family

2/10

Poor

31 May 2025

Chantal

The property being clean is about the only thing good going for it. The staff was extremely unprofessional, they were extremely overbooked despite having placed reservations more than a month in advanced. The breakfast was horrible. We kept getting locked out of our room and on
Multiple occasions had to stand at the front desk for a new key, had to change rooms during stay due to over booking

Leisure Family_with_children

2/10

Poor

04 May 2025

Sarah

Don't stay here unless you want broken windows

Apparently this place is notorious for vehicle break-ins and the employees forgot to mention of warn us of such things and my brand new lease was broken into and two windows shattered. The staff could careless that about a dozen cars were vandalized and not even call the authorities for us. We live 2 1/2 hours away and now have to drive in the rain with two window busted out. Not to mention we were in Columbus for my daughter's State bowling tournament she was almost late to. The hotel has a vehicle for transportation but told us they would drive us a mile down the road and we had to figure it out. I spent over $200 for the night for lousy service and now have to pay triple that for new windows. Extremely disappointed in the customer service and the city of Columbus.

Friends_and_family Family

8/10

Excellent

01 May 2025

Kelli

Staff was friendly.

10/10

Exceptional

30 Apr 2025

Stacy

Business Self

4/10

Poor

06 Apr 2025

Verified traveler

We were not able to get into room until 630pm. key cards wouldn’t work after three trips to desk. No duvets. We used sofa bed and no blankets available. They gave us a duvet cover to use as a blanket. They were extremely short staffed. They staff were patient and kind. Hotel was nice.

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

Vicki

Price was good love the full kitchen property was clean.

Business Self

6/10

Pleasant

04 Apr 2025

Verified traveler

Additional security in lots needed

Hotel was clean. The pillows are not comfy. We requested additional towels for the room since we were short one, and they were never delivered. A window on the 6th floor was broken and missing while we were there. Two cars in the parking lot had windows broken out during our stay. The parking lot needs additional security.

4/10

Poor

01 Apr 2025

Danielle

cleanliness of my room did not meet my expectations AT ALL! I came in and had to basically clean my kitchen. I did not take a picture of the dirty plate (I did take it to front desk) the plate look like someone ate and put it back in the cabinet still had hard food caked on. I have attached photos

My second issue is our key cards over the course of our stay we were issued about 6 different key cards because they just stopped working , My mom somehow got stuck on the lower level and the one worker she seen down there told her she couldn’t help her , she had to stand in the elevator until it came back up to the mail lobby to flag someone down for help.

I’m not asking my stay be free but paying $150 having to deal with this .

Friends_and_family Family

2/10

Poor

01 Apr 2025

Justin

Incompetence on Display

Family of 5; 2 children with special needs. Have accessible suite. Check in at 3pm. Waited from 3:50 - 5:10pm, then was turned away from service. Our reservation was not honored. We were left to scramble for what was available on a Saturday night. Staff was rude and had no answers. I asked them to ensure we were not charged. Nope, charged a 1 night stay cancellation fee I have to spend my time fighting. Nightmare experience

Friends_and_family Family

2/10

Poor

29 Mar 2025

Sarah

Awful!!! Car break ins, unclean, terrible service

Where to begin…we booked a two queen studio (2 kids 2 adults) when checking in at 4:30 we were told it wasn’t ready. Got a king studio and pull out bed. No bedding for said pull out bed. Not ideal for the kids. The floors were dirty. Not enough towels, asked 3x for more towels, had to go to the desk ourselves to finally get them.
OUR CAR FOT BROKEN INTO—two windows smashed. Apparently 13 other cars, too. Got woken up by police to deal with it, didn’t get to breakfast until 9, at which point there was literally NO breakfast left. Our kids ate dry cereal out of coffee cups. No milk, no potatoes, no waffle mix, literally nothing. Not even bowls. They said we were too late, breakfast closes at 10. Ok sorry we were dealing with a car break in, cool. Anyway we will never ever everrrrrr stay her again, when we brought all these issues up nothing was done. Terrible. Don’t stay here.

Friends_and_family Family

10/10

Exceptional

18 Mar 2025

Jazmine

Great food

4/10

Poor

16 Mar 2025

Destiny

The lights in the room didn’t work and they gave us a hard time about switching rooms

8/10

Excellent

14 Mar 2025

David

Both times that I went to the front desk for service, no one was at the desk. I waited several minutes, even calling out to anyone if there was someone working the desk. Two women came out several minutes later, one did finally help me.

Leisure Family

2/10

Poor

12 Mar 2025

William

My stay

No rooms was ready at 6pm afternoon, service attendant was nowhere to be found for 30mins and over 20 car windows was busted out

Friends_and_family Family

2/10

Poor

10 Mar 2025

Jazmin

I think this place is very very dirty for a Hilton brand. They had trash all over the place everyday as you walk through the 1st floor to the elevators, there was never anyone at reception.

Partner

6/10

Pleasant

25 Feb 2025

Amanda

Experience overall okay

The overall stay wasn’t that bad it did take a while for me to receive extra towels as requested. Also, the bathroom smelled like mildew so I bought some products just to make the smell go away. Another thing that I was surprised at is when I opened up the microwave there was still food left in it from maybe a previous customer and the silverware in the dishwasher was still dirty. Staff was very friendly and did ask via text about your stay and experience but I think as far as the extra towels it was so busy they forgot so we had to ask again from another employee 3-4 hrs later.

2/10

Poor

24 Feb 2025

Benjamin

Terrible experience

Reserved a room with 2 beds for a family trip and a kitchen for a child with food allergies. On check in they told us they did not have the room as “someone had requested to extend their stay.” The only room they could offer was a single king bed. Since 4 people can’t sleep in a king bed we said that wouldn’t work. They ended up getting us a double queen room at the Hilton next door with no kitchen. When I asked the GM if they would refund the difference he said no because we turned down the king room they offered. He was rude and dismissive. Terrible experience would not recommend this hotel at all.

Friends_and_family Family

6/10

Pleasant

23 Feb 2025

Jennifer

Needed bedding for our pull out coach and waited 2 hours to get it delivered to our room :(

Leisure Family

10/10

Exceptional

27 Jan 2025

Sarah

Parking free and breakfast free

Business_and_leisure Family

6/10

Pleasant

25 Jan 2025

Tiffany

The property was well kept but there were cars broken into overnight which was concerning.

Leisure Friends

6/10

Pleasant

30 Dec 2024

Shanice

In general the hotel was clean and some of the guest are ghetto and just stare especially the cleaning lady that helps with food / dining area, she makes you feel really uncomfortable with how she stares at you non stop and looks confrontational, very weird/odd behavior, no hot tub which is another thing that sucked and pool was too cold. We actually booked a suite just to swim and the pool was too cold for the kids, they couldn’t stay in long.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2024

Polina

Great experience,
Highly recommend

Leisure Family_with_children

2/10

Poor

15 Dec 2024

Steven

Will not stay in Easton area again!!!!!

Multiple cars were broken into including mine. The milk was spoiled at breakfast and had to rip it out of my kids hands. Staff was not very helpful when I asked then to call police to report an incident.

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Lynn

Thanksgiving trip

Everything went well. We had a great time.

Friends_and_family Family

8/10

Excellent

10 Nov 2024

marcia

Breakfast was very good. Virginia is definitely a bonus. Love her. My only disappointment was that the pool temperature was too cool. Its a comment everyone that came to swim agreed with.

8/10

Excellent

25 Oct 2024

diamond

Everything was close by or in driving distances such as stores and food locations

Leisure Family

4/10

Poor

20 Oct 2024

Christine

Pool closed

One of the reasons we booked this hotel was because it had a pool for our kids. Upon checking in no one informed us that the pool was closed. We got everyone ready and went to the pool only to see that it was closed for some reason. This was very frustrating and disappointing. I would probably go somewhere else next time.

Friends_and_family Family

10/10

Exceptional

26 Sep 2024

Cynthia

The hotel was in a convenient location. It was clean with spacious rooms. The full kitchen was a plus! The complimentary breakfast in the morning was delicious. Maya the breakfast attendant was a real ray of sunshine. Very attentive and friendly, greeting us with a radiant smile!

Leisure Friends

2/10

Poor

22 Sep 2024

Stephanie

I understand being short staffed. However one regular queen bed and the pull out chouse bed had unclean sheets. The pull out bed sheets smelled to bad we had to spray the room all night to get the smell out. When called down to the home desk asking for them to bring new sheets and take the old ones away, we were pretty much told that wasnt their job and got hung up on. We were in town for a bachlorette party, one bridesmaid ended up leaving at 11 to drive 2 hrs home for not having a clean bed to sleep on and i ended up sleeping on the very hard couch due to not having clean sheets or pullows for the pull out. Terrible service I expect way more for $$ you pay. We will never use this hotel again.

Leisure Friends

8/10

Excellent

13 Sep 2024

Verified traveler

Two cars broken into the night of our stay. Looking for other options next time.

Partner

8/10

Excellent

03 Sep 2024

Calmellia

The staff at this location was excellent, but the housekeeping staff was terrible there was not enough wash towels in the hotel they kept running out, could not get complete service unless it was requested at the front desk.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Faith

Even though the reviews were “bad” this was a nice hotel and staff were very nice , very clean ,the pool was clean and spacious. Sometimes not listen to the reviews is okay . Good experience over all

2/10

Poor

11 Aug 2024

Mary

The room included free breakfast, the breakfast room contained only a small amount of oatmeal in the bottom of the pan. The coffee was empty in both the breakfast room and the lobby. We complained and were told that food was coming out soon. We waited an hour to find no food or coffee came out. We went back to the front desk and had to wait /0 minutes before the attendant was present. The stay was unacceptable!!

Friends_and_family Family

8/10

Excellent

01 Aug 2024

Beth

Due to Microsoft outage rebooked into Hilton Garden Inn which was understood but nit the suite situation desired. Room was nice enough but cabinet doors off kilter/broken.

Leisure Family

2/10

Poor

26 Jun 2024

Kristen

poor service.

Leisure Family_with_children

2/10

Poor

23 Jun 2024

denise

Hilton hotels suck

Why would you ask me this? They canceled an hour prior to arrival yet your system still shows it as active and the kicker is Homewood suites charged me 200 for absolutely nothing but a ruined weekend

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Katherine

Everything was clean and comfortable, and the service was professional. Great place to stay.

Leisure Family

6/10

Pleasant

21 May 2024

Michelle

Hotel room was nice, comfortable and clean. However, when I needed something the staff I spoke to could not speak or understand English.
2 out of the 4 night stay many cars in the parking lot had their windows smashed. This created worry and discomfort. Although authorities were called, no other actions seemed to take place. Parking lot was not cleaned up from glass and I'm not aware that the patrons were compensated.

Friends_and_family Friends

10/10

Exceptional

20 May 2024

Vanessa

The hotel was great, staff was polite, property was clean, amenities fully functioning. Very up to date and they do their best with security despite the neighborhood do not leave anything of value in your car. My only complaint to Homewood Suites would be the stove stop does not get hot enough to cook. That was one of the main reasons I stayed here was for having a kitchen but I could not cook like I had planned :(

Leisure Friends

6/10

Pleasant

05 May 2024

Sherrie

Staff was courteous, breakfast was nice, room quality was only average.

Leisure Family

4/10

Poor

21 Apr 2024

Audra

The property was clean for the most part! The staff and service was horrible! I called at 2:15 to see if our room was ready the guy on the phone put me on hold and never came back to the phone! When we arrived at 3. I waited behind another costumer for at least 30 minutes. Someone that was working there came out and said someone else will be up here in a little bit but I have to leave! So when the next person came out she told the lady that she was sorry in front of me and said she would take money off her bill and I heard her say that! But when I got up there to check in! She didn’t apologize to me when I told her and was very rude to me and wouldn’t take any off my bill! I didn’t get my key until after 3:30! Then when I needed more towels and went down to the front desk there was no worker around! I had to go over the other hotel to get towels! That’s Poor customer service if you ask me! The dishwasher was running when we got in our room and there was a pee spot on the pull out couch! I would like to have a discount on my next stay!

6/10

Pleasant

10 Apr 2024

Stephanie

The morning we checked out around 15 cars were broken into. We got lucky but the windows of the car next to us were shattered.

Leisure Family_with_children

8/10

Excellent

09 Apr 2024

Christian

Property was very fun. On this specific visit, our room had to be changed because the bathroom sink was clogged when we arrived. They didn’t have anyone on hand that could fix it. The new room was great though. The pool was also out of order, which was a bummer. Breakfast was great and also the breakfast staff.

Business_and_leisure Family_with_children

4/10

Poor

08 Apr 2024

Jacqueline

My room was not throughly clean there were stains on the couch, carpet and walls, My TV wasn’t working called front desk said they would send someone no one ever came, so for two days I was unable to utilize a tv . There wasn’t extra toilet paper in the room, we had to use tissue by the last day. someone’s car was broken into outside in the parking lot and shattered glass everywhere. On Sunday morning I went down for breakfast at 9:15am and when we got down there they told us that they stop bringing food out at 9:30am even though breakfast is over at 10am and I pointed out that it was only 9:20am and she walked away. Over this wasn’t what I would have expected from “Hilton”

Leisure Friends

10/10

Exceptional

07 Apr 2024

Maranda

Had a nice time will definitely come back when I am in the area

Friends_and_family Family

6/10

Pleasant

25 Mar 2024

Nara

The pool area was great. The water and area was clean.

Our room was ready 2 hours late. Ice machines didn't work, key didn't work part of time, breakfast was not served so sent next door to Hilton Garden Inn-wanted us to pay 20.00 each for breakfast-NO, we were disappointed. Staff was nice, but there weren't enough people to serve, clean and check in/out. Disappointed especially since it was a new build so close to home for a birthday get together with kids from here and out of town.

Leisure Family_with_children

2/10

Poor

18 Mar 2024

bobbie jo

There was stuff in our tiolet and we had no access to cleaning or towels

Business Family_with_children

8/10

Excellent

13 Mar 2024

Jayme

Wonderful stay

Each front desk personnel were friendly and genuinely cared to ask how our stay was each time we came in the door. At breakfast, attendant was thoughtful and anticipated guests needs to help and serve before people even had to ask for something as big as keeping the area clean, having enough food, and holding the door for individuals. The rooms were comfortable and had everything we needed for our stay.

Friends_and_family Family

10/10

Exceptional

09 Mar 2024

Courtney

Great front desk

Business Family_with_children

8/10

Excellent

18 Feb 2024

WILLIAM

Fear Columbus trip

Ok experience. Could have cleaner. Had to call for bedding for sofa and only 2 towels for 3 register quest. Evidently the room I was assigned was not ready as I do have a handicap placard, but they’ve moved me to a different room with no issues. Breakfast buffet was good.

Friends_and_family Family

6/10

Pleasant

04 Feb 2024

Valerie

Breakfast was employee was very friendly and welcoming. Breakfast was good.

Business

6/10

Pleasant

21 Jan 2024

Larissa

Nice but could be better

Great hotel BUT short staffed, no blankets for pull out beds and only had 2 sets of towels/washcloths even though my reservation CLEARLY SAID 6 PEOPLE! Then both nights there were kids in the room on top of us who kept jumping off the bed from 12a-2am!!!!!!!!!!!!!!!!!

Friends_and_family Family