Crowne Plaza Columbus North Worthington

2/10

Poor

10 Mar 2026

Emmanuel

Very nice and excellent

10/10

Exceptional

10 Mar 2026

Kateland

Clean room other than it rained and the floor got wet through the door. If your going to have breakfast with more than 2 people you might as well eat out because it’s an extra $18 to eat

10/10

Exceptional

10 Mar 2026

James

Toilet overflowed in the first room

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Sarah

Clean and tidy

4/10

Poor

02 Mar 2026

Leslie

Keys didn’t work hotel staff seemed confused about everything. Room was falling apart.

Family

10/10

Exceptional

02 Mar 2026

Jacob

Very welcoming and front desk was very professional/ welcoming

Pet

4/10

Poor

01 Mar 2026

Gladys

The front desk guy named Christopher assigned us a room that was already occupied. It took forever for him to checked us in and still ended up assigning us a room that was already occupied. I needed some ice and there was no ice machine in sight. Just didn’t like the overall vibe.

Partner

8/10

Excellent

27 Feb 2026

Janelle

The staff was very helpful. The room was fine. Good for the price.

8/10

Excellent

27 Feb 2026

Bob

Staff was great. Only complaint was an overpriced buffet breakfast. Room was clean.

Friends

6/10

Pleasant

22 Feb 2026

Katie

The bedding was stinky and the shower drain wasn’t working well at all

8/10

Excellent

20 Feb 2026

Timothy

Bed was comfy, floor was quiet.
Breakfast was not worth the extra costs and there was used bar soap left in the shower. Also currently dealing with a double charge for one night.

Partner

2/10

Poor

15 Feb 2026

Ryan

Check in was very difficult with paying through Expedia. Manager of the hotel wouldn’t do anything cause it was booked through a third party: it took 4 different room moves before we got a room.
First room- no heat
Second room- Dirty towels and food in the shower…. Hadn’t been cleaned
Third room- couldn’t get the door open.
Fourth room- finally a winner. But check in stated at 5pm didn’t get a room till 11pm
Very disappointed

Leisure Family

8/10

Excellent

14 Feb 2026

Kevin

Good room even though keys didn’t work as should

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Andrea

Room was clean and a nice hotel to stay in.

Leisure Partner

8/10

Excellent

01 Feb 2026

Aniela

The staff was very nice and the rooms were clean and cozy. The shower took a little while to warm up but that was the biggest issue we had which is pretty nice.

Leisure Family

2/10

Poor

29 Jan 2026

Julie

There was a fight in hotel lobby.
Staff was very rude did not have an urgency to keep customer safe.

Business_and_leisure Family

2/10

Poor

29 Jan 2026

Julie

The Hotel Charged me for smoking in my room when I'm on there camera going outside to smoke. I got the room for an easier travel to hospital. There was no smoking I didnt even know the window could open. There is no heat in the hotel very poor customer service and resolution.

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Jason

Nice

10/10

Exceptional

11 Jan 2026

Clare

Very friendly staff. The beds are very comfortable. The room is spacious. There are issues like missing light bulbs and a fridge that cools more to freezer, but I'm happy with the place

Business_and_leisure Partner

6/10

Pleasant

29 Dec 2025

Jeffrey

Hotel and room dated, but clean and still elegant. Breakfast services and some other things not accurate on website which caused us to have to wake up an hour earlier and

8/10

Excellent

21 Dec 2025

heather

good location, clean rooms

Friends_and_family Friends

6/10

Pleasant

21 Dec 2025

Marsha

Outside was very sketchy and needs updating, however, the lobby is very nice. The rooms are average but our toilet was broken and our tv would not come on. The staff was overall helpful, hotel just needs updating.

Business_and_leisure Family

8/10

Excellent

19 Dec 2025

David

Room was clean and comfortable. Friendly and attentive staff.
The hallways, however, were a bit chilly. Elevator closest to my room was out of order. Also, the grill in the kitchen went out of service as i was hoping to have dinner at the hotel restaurant.

Self

4/10

Poor

18 Dec 2025

Cesar

Me cobraron $60 de Depósito y yo ofrecí Cash y me dijeron que No

Ya me mintió el chico de recepción que me lo regresarían de inmediato una vez abandonando el cuarto

La sorpresa es que No me lo regresaran hasta que se les de la gana

SON UNOS MENTIROSOS

HACEN NEGOCIOS JINETEANDO EL DINERO AJE N SON UNOS MUERTOS DE HAMBRE

Saludos

Business

8/10

Excellent

14 Dec 2025

Dave

The staff was great, room was comfortable, the only downside was the restaurant didn't open at 5pm as it was supposed to.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Emily

The pool was refreshing!

Family

10/10

Exceptional

06 Dec 2025

Crystal

Front desk staff was great. Very friendly.

Leisure Self

10/10

Exceptional

05 Dec 2025

Jeff

everything was great, friendly people

Partner

10/10

Exceptional

02 Dec 2025

Hakim

Yes

4/10

Poor

30 Nov 2025

Erik

Rooms were filthy. Checked into the first it was too dirty to stay in. Second room was cleaner but tub wouldn’t drain - removed a hair clog from the drain screen that was disgusting. Staff acted as if that was acceptable. No discount offered after switching rooms.

2/10

Poor

22 Nov 2025

Haoran

The room would not open, had to run up and down three times. Turns out their lock is not working and had to switch to another room.

Leisure Friends

4/10

Poor

18 Nov 2025

Nicole R

Breakfast was not worth the price and food options were subpar

Partner

4/10

Poor

17 Nov 2025

Jason

The staff was very nice. But the property was disgustingly filthy. They have a conference the night I was there and that's understandable but waking up the next morning. Trash everywhere. Food on the ground not acceptable. My room was decent enough but the bathroom needs some work. The door was shedding. It's a veneer. On my way out I saw an electrical socket broken and open to the environment, very unsafe. I believe that the property management does not care about the way it looks. And one more thing, this hotel is contracted for new service members going into the military. They deserve better. I probably will not recommend this place in the future to any of my friends and family. It's a shame that military has to stay there.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Geoff

I requested my room to be straightened two days in a row and had to go to the front desk to get coffee because my requests were ignored. The room had a funny smell.

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Michael T

Perfect for occasion go buckeyes

Leisure

10/10

Exceptional

16 Nov 2025

kevin

The room was very cozy and spacious . I was able to enjoy the stay while I was there. My only concern is as of right now there are 2 charges pending in my account . The deposit was attached to both payments . While I know they pre authorize like most hotels . I am concerned I paid twice because again the deposit was taken twice . I have screenshot the pending transaction just Incase I need to send that in for a refund . Other than that the stay while I was there was great . The front desk whoever she was helped me out as often as I needed.

Business_and_leisure Partner

2/10

Poor

16 Nov 2025

Matthew

This has unfortunately been the worst stay at a hotel in Columbus from hotels.com. From the complications of checking in, room smelled like smoke, none of the amenities were operating or open, none of the ice machines worked and front deck would not get any from kitchen, there were drifters hanging out on property, the bath tub was clogged and filled with water as i was showering, rooms are outdated and falling apart. Not to mention I was awaken by the smell of curry being made by a family inside the room next to us at 7am. I tried to get a refund and neither hotels.com or the hotel itself ever got back to me after they told me they would. I wish i could give this place negative stars. I stayed here once before and it was a bad experience too but I figured I'd give it the benefits of the doubt since it was a last minute trip and this was one of the few places that had a room left close to our event. BEWARE AND STAY AS FAR AWAY FROM THIS PROPERTY AS POSSIBLE!!!

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Cheryl

Busy check-in line, which is understandable, however, the process of only 1 computer being able to re-code the hotel keycards bottle-necked the check-in process. Two employees and two computers aren't as efficient if one comouter has to stop its steps in order to help the other computer finish its.

Partner

6/10

Pleasant

16 Nov 2025

Josh

Took close to 30 minutes just standing in the lobby to check in. The bathroom toilet would not stop running and the bathtub took forever to drain.

2/10

Poor

16 Nov 2025

Michael

I stayed at the Crowne Plaza in Columbus, Ohio in November 2025, and the experience was awful from start to finish. The hotel is advertised as non smoking, yet the smell of marijuana was strong in the lobby when we arrived.

When we checked in, neither of our room keys worked. We went back to the front desk and were given new keys for a different room, but those didn’t work either. On our third trip down, the clerk came upstairs and it took him more than ten tries to open the door. This problem continued the entire weekend, and on our last night it took seventeen separate attempts just to get into the room. He said it was a bad battery, but nothing was ever fixed.

We never received any housekeeping service during our stay. We had to ask for towels ourselves. The remote control had tape holding the batteries in, the room phone was filthy, the wallpaper near the elevator was peeling, and the mini fridge didn’t work.

This hotel is in terrible condition and clearly not being maintained. For the price and the Crowne Plaza name, this was completely unacceptable. I would not stay here again or recommend it to anyone.

Leisure Family

10/10

Exceptional

10 Nov 2025

Carol

The breakfast was terrible. The home fries were burnt and the eggs were dry. Their was no bacon or pastries.

Partner

2/10

Poor

08 Nov 2025

Kim

Room had no heat. Heater fell off the wall at touch. Staff moved us to another room with a door that did not open. Took 1 hour to get us to another room at 10 pm at night. Horrible experience!

6/10

Pleasant

01 Nov 2025

Roberta

Coffee maker did not work in room, no hair dryer in room. Breakfast buffet was horrible, waited 1/2 hr for coffee and never came

Partner

8/10

Excellent

01 Nov 2025

F.D.

Very nice stay.

Leisure Family

8/10

Excellent

01 Nov 2025

Dana

Room was clean, staff was friendly and helpful; amenities on Expedia need to be updated- no airport shuttle or hot tub- otherwise my stay was enjoyable

2/10

Poor

01 Nov 2025

dmitry

Rundown in all areas of this hotel, stale food.

6/10

Pleasant

27 Oct 2025

Lindsay

Outdated but ok for the price

6/10

Pleasant

26 Oct 2025

Kimberly

Clean but highway noisss will keep u up

Room and hotel were clean. Checked in late after 12am still took them 20mins to get a room key and check me in. Room was nice and clean. Nonwash clothes in the bathroom. Downside to this hotel was rooms facing the highway you will the csrs all night long. That and pot smoking guests tha tmade the hallway stink.

Friends_and_family Family

4/10

Poor

24 Oct 2025

Ndeye Astou

The bathtub draining was very slow

8/10

Excellent

20 Oct 2025

Esther

Issue With Key Cards, But Overall A Great Stay

The key card system was down for most of our stay so every time we left the hotel and came back someone had to let us into our rooms. The first night it took an hour and a half because the master key card stoped working and they had to use a special tool.
The buffet was good. Had enough eggs, bacon, and sausage for my low carb eating habits, and the fruit (melons and pineapple) were amazing-PERFECTLY ripe.
The bed is the reason we stayed here (taken a lot of trial and error to figure out that Crowne Plaza is the only hotel that I sleep comfortably at), and it was very good. I didn’t sleep for 8 hours, but I did sleep solidly.
The staff was excellent throughout our stay. They had wonderful attitudes, all very sweet, and accommodating to all our requests.
I want to mention Chris specifically the manager, who was extremely nice to us and did everything he could to alleviate the stress of not being able to use our key cards for most of our stay. I appreciate him.

Business

10/10

Exceptional

19 Oct 2025

Rita

Great service, clean room, breakfast buffet was awesome!

Partner

4/10

Poor

19 Oct 2025

Howie

Mold in room, rooms run down. Will never go back

10/10

Exceptional

12 Oct 2025

Caleb

Staff was nice and friendly, the room was nice and clean.

Partner

4/10

Poor

11 Oct 2025

Jennifer

This hotel is past it's prime. Leaking ceilings faulty key cards. Cars were broken into. Staff didn't know what they were doing. Banquets we attended were understaffed and the food was sub par and they ran out of several things. Some people were not even served. Our room was clean but we heard others had issues.

Business Partner

2/10

Poor

10 Oct 2025

Angela

While the hotel was older but clean and service was good, over 20 vehicles were broken into on the night of Oct 4. They have security in the parking lot but somehow over 20 vehicles had their windows smashed. I was very fortunate that it did not happen to our car but we will never stay here again. Not worth having to get your window fixed and personal items stolen.

Leisure Family

4/10

Poor

08 Oct 2025

MICHELLE

Thought this hotel was in a great neighborhood but come to find 7 cars mine included vandalized. Side windows were smashed out and rummaged through. Police were notified.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Karen

For the price, it’s a great deal. Clean room, comfortable bed, nice bathroom. It’s slightly outdated, but it didn’t bother me. I had a great night’s sleep stopping off there for the night on a long road trip. I’d definitely stay there again.

Self

2/10

Poor

05 Oct 2025

Mark

I have photos and videos to prove this. I moved to 3 different rooms with the staff to find something that would pass as suitable. The sinks and tubs were completely backed up. Nothing like showering in your own filth. Mentioned to the manager and nothing. Was done. Mold painted over in the bathrooms, no ventilation and peeling paint. Just an awful, awful “hotel”

Leisure Family

4/10

Poor

05 Oct 2025

brian

The breakfast buffet and the restaurant was lousy limited food. Lousy service still charged $50.
Bathroom shower did not drain very little hot wat

Business_and_leisure Family

10/10

Exceptional

05 Oct 2025

Rosan

Very happy with our stay here.

Partner

4/10

Poor

05 Oct 2025

Will

Pull out sofa is disgusting. No sheets, nasty stains. Guy was rude at check in. Not my fault they were \"double booked\". Bad experience!

Leisure Family

10/10

Exceptional

27 Sep 2025

Paula

I still have a hold on the deposit I put down at the end of August

4/10

Poor

24 Sep 2025

Conmesha

I didn’t get get back my security deposit when I left that morning.

Leisure Self

2/10

Poor

22 Sep 2025

Richard

I've stayed here in the past 10 years and had a positive experience each time, so I was looking forward to returning. After checking in at about 5:30pm, we went up to the room and the cleaning staff was in our room finishing up. We were told they needed another 5 minutes. They left only one cup an one coffee. The next day, no one cleaned our room, so we had to ask for two clean towels be sent to our room. Again, no coffee, no cups. At least the room was cleaned for our third night. The room was quiet and comfortable. It was not a great experience.

Partner

10/10

Exceptional

20 Sep 2025

Cynthia

I was not happy that I was charged separately for the breakfast and was not told that in advanced

10/10

Exceptional

19 Sep 2025

Ryan

Enjoyed the stay

8/10

Excellent

18 Sep 2025

Richard

Great location

The staff were friendly and polite, however there was a slight language barrier.
The bar lady Casey was brilliant, she is great at her job and great fun, an absolute asset to the hotel.

Partner

6/10

Pleasant

18 Sep 2025

Ken

Their elevator did not work

Business Self

10/10

Exceptional

18 Sep 2025

VALERIE

The bedding is top notch

Business

8/10

Excellent

08 Sep 2025

Mahad

Well taking care of

8/10

Excellent

04 Sep 2025

Chip

It was a good stay. Checking in was very easy. The room was clean and they brought an extra blanket to the room for us on request. However we asked for our room to be cleaned on Saturday and it wasn’t. We went to the front desk and asked again and by the time we returned it was cleaned.

Partner

6/10

Pleasant

02 Sep 2025

Verified traveler

The hotel was okay. It was in a weird part of the city but it felt safe still. The hotel was clean for the most part, it just felt older, despite several things having been updated.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Thomas

Grey

4/10

Poor

31 Aug 2025

Jack

Would never stay here again…too many things to list. Avoid…

8/10

Excellent

31 Aug 2025

Kenyatta

Decent service and reliable

Leisure Family

10/10

Exceptional

30 Aug 2025

Carol

The room was immaculate and apparently tr sentry updated. Lobby was well appointed and clean. Comfy bed hot shower. The only thing was the free breakfast was a bit picked over but I went at the very end of the serving time so partially my fault.

Leisure

10/10

Exceptional

28 Aug 2025

Rajiah

I enjoyed my stay , it was clean and Convenient

Business_and_leisure Family

8/10

Excellent

27 Aug 2025

Hasan

Clean . Spacious

6/10

Pleasant

25 Aug 2025

Graham

Alright

I’ve stayed here many times, this place used to be nice but it seems to be run down now. First room smelled strongly of mold and the headboard was partially broken off the wall. They allowed us to switch rooms, second room was okay, had no tv remote. They took a $60 deposit from me, it’s now day 10 and they still haven’t released hold on my funds.

Partner

4/10

Poor

24 Aug 2025

Michelle

Janky hotel

A very janky old hotel. The first room I was assigned to the bed wasn't made. The replacement room the peephole was not private, the toilet ran all night, the security latch was loose I had to tighten it.

Business

8/10

Excellent

21 Aug 2025

Jon'Quez

Satisfactory Stay

Very good stay I look forward to coming back.

Self

10/10

Exceptional

19 Aug 2025

Rebecca

The staff was excellent, especially Anu. They treated you like you were part of the family. The rooms are clean and the food was great.

Friends_and_family Family

6/10

Pleasant

18 Aug 2025

Ana

Not a good experience

The hotel hallways and room where dirty the bed was old and no support, none of the ice machines worked on any of the 8 floors, expected more from a crown plaza

Partner

10/10

Exceptional

17 Aug 2025

Keinisha

Love this place hubby and I will be back

Leisure Partner

10/10

Exceptional

17 Aug 2025

Kimberly

Very accommodating staff

Leisure Partner

6/10

Pleasant

16 Aug 2025

Karl

This hotel shows its age - a lot a little things have not been kept up. Overall good value for the price per night.

8/10

Excellent

10 Aug 2025

Rebecca

Sad changes

We love this hotel but this year they seem to have gone through a management change and the staff does not seem to be being held to the same standard as in the past. The bar tender was rude. The restaurant no longer seems to have table service at breakfast. Just not the caliber we are used to. We probably won't be back next year and that is sad as we have been staying the same weekend for almost 10 years.

Partner

6/10

Pleasant

05 Aug 2025

Karen

Restaurant had limited options available from their menu and the room was poorly maintained.

Business Self

4/10

Poor

02 Aug 2025

Michael

The bad...

The roof leaked and I had to move rooms. The roof didn't leak in the room I moved to but the floor was damp right under where the ceiling looks to have just been repaired and painted.

The tub always filled up with water past ankles when taking a shower. Kinda gross.

Mattress sagged enough to be uncomfortable.

My socks or feet for very dirty from the carpet. I don't think the carpet had been cleaned in a while

The good...

I like the layout and room location. The room was tidy and clean and I felt very safe. Very nice location but definitely dates. I enjoyed the decore in the room and over all it was ok.

Business Self

6/10

Pleasant

30 Jul 2025

Jessica

Got more help from housekeeping than front desk. Keys didn’t work. No directions given from front desk.

Business_and_leisure Family_with_children

8/10

Excellent

29 Jul 2025

Cindy

Nice hotel, in the middle of an \"industial area\" ??
Nothing close by for dinning our stores or night life.
We enjoy Coffee day and night, there was no where in the lobby to get coffee. By asking at checkin, they gave us each A cup of coffee. The next morning and at noon, I kept trying to get coffee from a restaurant in the lobby, no hours posted and no one there.
Very disapointing, and no where near by to buy it.

About 1 am in the morning there was a alarm to leave the building, after it repeated 3 or 4 times, I got up to leave the building 10 minutes later, everyone could go back in.???? No exclamation.

Leisure Partner

6/10

Pleasant

27 Jul 2025

David

Refrigerator didn’t work and there was a someone else sock on the floor when we arrived.

Leisure Family

10/10

Exceptional

27 Jul 2025

Victor

Didn’t like the breakfast situation

Leisure Family_with_children

4/10

Poor

20 Jul 2025

David

Skip this place

Pros - Hotel looked nice.

Cons - Front desk Very rude

Problem with reservation.

Front desk offered no way to correct the situation and said I couldn't stay in a room that was paid for in advance.

Bugs in room. Many more in the bathroom.

Will never stay there again.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Michaela

Good

It was a good stay. the food at breakfast was great! We had to stay overnight due to a wait on a few things so we stayed here and I will continue to book with them. The Crowne is always my go to place to stay when in Columbus mainly because of the food. I traveled with my mom and one year old and we were able to get a crib. Only downside to the crib is there were two mattresses and she was able to climb out onto the beds so we took the one mattress out and we had no other issues from then on.

Business Family

10/10

Exceptional

16 Jul 2025

Glenn

N

2/10

Poor

15 Jul 2025

Valerie

This has

6/10

Pleasant

14 Jul 2025

Marianne

Very noisy by the highway. Mildew smell. Other than that it was ok.

Leisure Family

4/10

Poor

13 Jul 2025

Kimberly

Poor customer service. Rooms had plumbing problem and ceiling was leaking. Also had a huge bug in it. Furniture was very dated.

Leisure Friends

10/10

Exceptional

13 Jul 2025

Ruzica

I enjoyed the stay. The hotel does need updating but it was clean. The pool is exceptional and the staff were friendly. I didn’t like the fact that the coffee station was all the way in the restaurant. Hard to find.

Business_and_leisure Family