Name: Crowne Plaza Columbus North Worthington
Address: 6500 Doubletree Avenue, Columbus, 43229, US

10/10

Exceptional

04 Aug 2026

Thomas

Staff was courteous and professional.

4/10

Poor

02 Aug 2026

Adam

House keeping kept came tot he room twice tried to get in our room even after they seen it locked with the dead bolt and the day of our leave they tried getting in 2 hours before check out time even though we had it locked and do not disturb sign up. Tried getting food last night at the lounge since the diner was closed and they didn’t have what we ordered so had to end up driving back out once again to get food the bar tender was too chatty not going around to people that was coming in stood there for a good 10 minutes before he even acknowledged us We waiting our or bill to pay for the drinks we got since we couldn’t get the food we wanted and took till my husband had to get his attention to be able to pay. Worse stay ever in a hotel of either of our experience I won’t be back

8/10

Excellent

31 Jul 2026

Crista E

Good area, good stay was there 2 nights. Ample parking, comfy bed

8/10

Excellent

26 Jul 2026

Graham

Rooms are nicely appointed, large and comfortable. Fair to say that some of the furniture is dated. The main wing is clearly in early stages of being updated. Nice pool and patio. Main lobby spacious, good for calls/work post checkout before run to airport (nearly)

Price is excellent relative to others and offsets the above. Comfortable stay

10/10

Exceptional

23 Jul 2026

david

Clean rooms, nice outside pool.
In good repare for an older hotel

10/10

Exceptional

22 Jul 2026

Mary

The hotel was conveniently located with a nice big parking lot. The staff was helpful and friendly. My room was very clean and well kept. I had a nice room on the courtyard by the pool. It was lovely!

6/10

Pleasant

20 Jul 2026

Tracey

Breakfast was not included which was fine but we couldn't even eat breakfast and have it charged to our room and they were very confused on what to do and made an entire ordeal out of it.
If you are going to charge guests for breakfast buffet that's fine but have some kind of square or way of charging the guests in the restaurant. He went to the front desk to verify our rooms after we already game him our room keys.
Then told us we didn't get complimentary breakfast which we were ok with and willing to pay the $15 for the buffet but then he said I have to go to the front desk to ask them how I would charge you for the breakfast. Its not rocket science, you give them our room numbers and charge it to the room. He wrote both of our room numbers down and still didn't know what to do. We left and said forget it and ate somewhere else.

Friends

2/10

Poor

19 Jul 2026

Robyn

Quite possibly the worst hotel I've stayed in. First issue was the attitude given to me by the girl at the front desk when I called to confirm a special accomodation I was told I would be given by someone else at the front desk. She told me I wouldn't be given that accomidation, wouldn't listen to my explanation and instead handed the phone to someone else. That person listened and was actually able to confirm my accomidation. Upon check-in I was met by the same girl who still hadn't lost her attitude from the day before. The elevators were not working so we had to use a service elevator which was tucked back in the laundry room and 100°. The room had a king bed and a pullout sofa which wreaked of mildew and had no bedding for the sleeper sofa. The hallways on the floor we stayed on smelled of mildew and weed. Bathrooms were so disgusting... Shower wouldn't drain, toilets had to be flushed 2-3 times to completely flush. Ice machines were dirty and didn't even work on each floor. The outdoor pool looked like a swamp and was closed to guests in the hottest days of summer. The best part of the hotel is the lobby which makes you THINK you might have a good stay and the cleaning lady who was so sweet I wanted to tell her to look for work at another hotel. I stayed at this hotel with a number of other families due to a sporting event and every single family had the same issues with the front desk, the bathrooms, the rooms, etc. The health dept seriously needs to do an audit

6/10

Pleasant

19 Jul 2026

Nicole

Our stay was a mix of good and bad.

The positives first: the bed was extremely comfortable and the room itself was very clean. The shower was outstanding—the water pressure was incredible and honestly one of the best hotel showers I’ve ever used. Breakfast was decent, and I especially enjoyed the oatmeal.

Unfortunately, there were several issues that affected our stay. The biggest concern was the plumbing. The toilets barely flushed, and it seemed like staff were constantly working on the building’s plumbing system throughout our stay. We also had to struggle to get the toilet to flush almost every time.

When we first arrived, the room keys we were given didn’t work. Thankfully, an employee quickly came upstairs and brought us new key cards, which we appreciated. The room was also missing enough towels and washcloths for our party.

The hotel could use some updating. The carpet in the main areas looked old and dirty, and there was a large tear in the curtain in our room.

One thing that made us uncomfortable was the number of people hanging around outside the hotel. There seemed to be a lot of loitering, and it didn’t create the most welcoming atmosphere.

Overall, the comfortable bed, clean room, and excellent shower were definite highlights, but the ongoing plumbing problems and the condition of some of the hotel made it difficult to overlook the negatives.

Family

2/10

Poor

18 Jul 2026

theodore

The only nice thing about this hotel is the lobby area. The hallways smell like mildew and wet carpet throughout. My room had a terrible stinch that I had a headache. Found out it was wet carpet. No apology, changed room and the key didn’t work to new room went back and found out wrong room number assigned to key. Construction workers outside at 2am having a party in the back parking lot with loud music alcohol and food. The deposit is 100.00 and not 60.00!

Friends_and_family Family

2/10

Poor

17 Jul 2026

Laura

The only thing about our stay that I can say was nice was the staff, they were all VERY kind. Everything else was an absolute nightmare! My 14yr old son & myself were at the Pond on location and a man exposed himself to us, urinating while looking right at us. I filed a report with the manager. There was garbage, cigarette butts and beer bottles/cans everywhere. The outdoor pool was green and had garbage floating in it. Our shower in our room leaked so bad that if the curtain wasn't shut, the floor was covered with water. The drain in the bathroom sink was broken. There was no bedding for the pullout sofa, when I requested some, we had to wait almost an hour for a wet fitted sheet, blanket & no pillows. We wanted to try the restaurant on sight, we went for dinner and waited 20min for someone to greet us before we gave up and left. The elevators worked only a quarter of the time. The AC didn't seem to work throughout the building. While we were extremely disappointed with the quality of the hotel, we were more upset with the fact that we were not safe on the premises! We did some research and found that this location allowed homeless/migrants to stay, hence why my minor son & I had a drunk man expose himself to us. This is not only unacceptable but dangerous! We did not feel safe at your hotel!

Family_with_children

2/10

Poor

16 Jul 2026

Hyoun

Old Stinky
Security is not good
Both elevators are not working for two days
Bed linen storage is opened and it seems not clean
No printer

Family

4/10

Poor

16 Jul 2026

luis

My 10 year old son and I on the day of check in were stuck in the elevator for almost 30 minutes....the tiolet see was broken...missing screws to secure the tiolet seat. Some areas in the room was dusty and looked like it was never cleaned.

Friends_and_family Family

2/10

Poor

15 Jul 2026

Tim

Very outdated hotel. I was also charged twice for the room and it has been nothing but a hassle trying to get my money back. Including dealing with rude staff members. The entire hotel had a musty smell and we located a bug trap under the bed. I wouldn’t let my dog stay at that hotel

Partner

2/10

Poor

29 Jun 2026

Andrey

People stay away disgusting place looks like it’s housing long-term tenants
Very dirty place
We tried to leave, but they will not refund your money even when you find bugs in your room when the sink is not working when the shower is not training just awful experience it ruined our stay

2/10

Poor

29 Jun 2026

Vitaliy

Not a good experience. Same day as checking in and being provided a room, I needed to request for a new room. Sink didn’t drain, the tissue holder was dirty, the ceiling in the bathroom was peeling, the carpet was not vacuumed. The place is not renovated and is out dated. The new room wasn’t any better. The second day that was booked we ended up cancelling and not coming back. Don’t book, find something else to enjoy.

Friends_and_family Friends

2/10

Poor

25 Jun 2026

J

Room was decent, bathtub wouldn’t drain when I let the staff know they said they would fix it or switch rooms never happened. I let the front desk know when I was leaving and they said that is how their building is it’s a hit and miss with what room you are in. Manager said he would get back to me about possible refund or partial and never heard back from Christopher.

Self

8/10

Excellent

25 Jun 2026

Abdifatah

Not bad could do better on staff

8/10

Excellent

17 Jun 2026

Tracy

Convenient hotel. Nice staff

8/10

Excellent

16 Jun 2026

Beau

N

Friends

2/10

Poor

12 Jun 2026

Carroll

When I checked in they gave me 1 king bed instead of 2 queens and told me it was expedias fault because they're liars. First room had plywood on the door where it had been kicked in, no sheets just a duvet, no phone, got put in another room phone and tv didn't work, no lines on pull out bed, had to go get them myself. When I went to the front desk the gentleman working was asleep at the computer. Checked out a day early and went to another hotel and still haven't received my refund or deposit back. Horrible customer service, dirty hotel, smelled like cigarettes and the floors in the hallway on the 3rd floor were soaking wet. Only one elevator worked, trash was set outside of almost every door on the 3rd floor, just overall not good. For what they charge it's ridiculous

Family_with_children

4/10

Poor

11 Jun 2026

EBONI

This property was old and not up to par. Hallways are filthy while tubs and sinks don’t properly drain. Loud music talking were in the hallways all night long I do not recommend.

Family

2/10

Poor

31 May 2026

Susan

The hotel was just deplorable.
The entire floor spelled of pot. The ac unit fell off the wall and I had to prop a chair against it to hold it up. You could visualize the outside from the inside of the ac unit. The sink was stopped up and no maintenance was on the premise to fix it. They asked if we wanted a refund, which we did then the manager would not authorize Expedia to issue the refund. The manager laughed at us then hide in the back room. The hotel had one working elevator which were missing the top panels exposing wires. The hotel blankets were ripped and the rooms smelled gross. It was just overall dirty and the elements staying there were less than desirable to be around. I swear we saw two hookers enter. The back grass was filled with cars and a volley ball net was set up. I assume there was going to be a party. The music was extremely loud coming from one room.
Do not stay at this facility.

Family

4/10

Poor

26 May 2026

Zeming

No free nnreakfas

4/10

Poor

25 May 2026

Frank

Room keys don’t work. Switched rooms multiple times because of the room key not working. It took the front desk agent 4-5 minutes to open my door. Towels are stained. Hotel feels dirty.
Front desk staff was very nice

Self

2/10

Poor

18 May 2026

Dillon

Absolutely unacceptable experience at this hotel. Upon arriving to our room, we discovered blood stains on the bed sheets. We immediately notified staff, and they assured us the sheets would be changed — that never happened.

When we went back to the front desk to address it again, the clerk refused to help, laughed about the situation, and told us we would “have to change them ourselves” because they “didn’t know how.” Completely unprofessional and disgusting.

To make matters worse, our key card never worked properly. Instead of fixing the issue, the desk clerk had to use a hanger to break us into the room. The room phone also did not work, and we were later informed the room had originally been marked out of service, yet they booked us in it anyway.

Between the unsanitary conditions, rude staff, broken amenities, and clear lack of concern for guest safety or comfort, this was one of the worst hotel experiences I’ve ever had. I would strongly recommend staying elsewhere.

4/10

Poor

18 May 2026

Jennifer

The body wash dispenser was empty, the picture above the toilet is crumbling and was all over the toilet. The large mirror in the bathroom was dirty including the frame. The room was in disrepair. The key cards never worked. Had to put two together to finally work. I had put the tag on the door to have the room cleaned and the soap refilled but was not done. Walking down the hallway it was like an oven. People left their dirty towels outside their door with questionable marks on them. Got dinner at Christie’s, was told they “couldn’t” make fries but when I asked if it was because the deep fryer was off already, it was a hour before closing, they wouldn’t answer. Opted for the salad and by the time I got to our room with the food, there was no dressing. The staff was courteous. This hotel for sure has seen better days and it needs a major upgrade

Partner

4/10

Poor

18 May 2026

Matthee

The only ice machine that worked was on the 8th floor. Our bathroom light didnt work. Our friends room had a leak in the bathroom. Key cards weren't working. Lobby looked very nice. Hallways and rooms looked run down

Friends_and_family Family

10/10

Exceptional

17 May 2026

nathan

The bar was great and so was the food.

Business

4/10

Poor

16 May 2026

Riley

I ordered a 2 bed room and only got one bed when i bought for 2 beds and the entire stay was meh

Family

6/10

Pleasant

10 May 2026

Lasasha

Safe location but horrible smell throughout the hotel

Friends_and_family Family

4/10

Poor

28 Apr 2026

THOMAS

The elevators were
Out, the room had issues w toilet and no hot water

Business

6/10

Pleasant

28 Apr 2026

Michael

.

Partner

4/10

Poor

27 Apr 2026

Stephanie

We booked a king room with a pull-out sofa back in February, but upon arrival were told only a standard king was available—which was frustrating since there were three of us. The evening staff were not very helpful in resolving the issue, and to make matters worse, our room keys didn’t work. We had to go back to the front desk three separate times before they were fixed.

Additionally, all guests were required to use the service elevator because the main elevators were out of order, which was inconvenient. While some areas of the hotel appeared clean, others were noticeably lacking in upkeep.

Overall, the stay was disappointing. It may be fine if you just need a quick place to sleep, but I wouldn’t recommend it for anything more than that.

Family_with_children

4/10

Poor

26 Apr 2026

Thomas

-

Friends

4/10

Poor

25 Apr 2026

Rachel

when we checked in our key didn't work. we were on the 9th floor and had to go back and get it reset and the same thing happened to a person roomed next to us on the same floor. when we checked in only one of the two elevators worked and when we checked out neither customer elevator worked. we were able to find the staff elevator and just used that since we were so high in the building. at one point I made a call to the front desk and no one ever answered it after three tries.

Partner

2/10

Poor

24 Apr 2026

Hassan

I was trying to take a shower before i was checking out and there was no water coming in the shower

Self

10/10

Exceptional

22 Apr 2026

Russell

The only thing I encountered was the public elevators were down for maintainance so they guided us to the freight elevator. All went well with it and i had no trouble getting around. A creative solution. Very pleasant stay.

Business

6/10

Pleasant

13 Apr 2026

Nicole

Breakfast was ok just not as nice as last year. Staff was pleasant & polite.
We didn’t have wash cloths for 3 days. Outlet in the bathroom needed changed out as the plugs just fall out of it. Maintenance came, didn’t switch out the outlet, but the upper plug in worked better.
I really like this hotel because the restaurant within the hotel has great food & the bar area is really nice. We stayed last year & really liked it, but I’m not sure we will go back next year.

2/10

Poor

12 Apr 2026

SARA

We checked in and checked right back out 15 minutes after we got there. The room we were assigned was not clean, the hallway smelled like smoke and marijuana. Would not recommend.

Friends_and_family Family

2/10

Poor

09 Apr 2026

Norman

Elevator was not working. Pool was closed. Food was terrible. Fire alarm was pulled out of the wall. Entire hotel was dirty and not worth the money.

10/10

Exceptional

05 Apr 2026

Chandra

Room had some leftover trash and checking in took way too long. Otherwise it was a great stay, bed was comfy, staff is nice. I would stay again.

2/10

Poor

02 Apr 2026

Jasmine

The staff never answered the phone and because the elevator did not work I had to make several trips to complain about my room. The water did not drain from the sink and they said it’s a known issue, which was not acceptable. The hall smelled like smoke, which crept under the door. The worst was that the heating unit was unplugged, which I thought was odd, but it still didn’t work after plugging it in. This was a major issue because it was cold and they claimed to have no other rooms available. It was not fixed during the stay and I was only offered a $40 credit. I would never stay here again.

Family_with_children

4/10

Poor

01 Apr 2026

Don

Cockroaches

4/10

Poor

29 Mar 2026

Susan

Room was clean BUT there are a lot of things that need fixed or replaced..... staff was great

Family_with_children

4/10

Poor

29 Mar 2026

Heruy

The pool 🏊‍♀️ is not open I pay for pool 🏊👎

2/10

Poor

26 Mar 2026

Joyce

Room tub and sink has plumbing issues. I was stand in a foot and half a water while showering. I was traveling for work. I was there 4 days. The phone in room didnt work, no room service or clean towels till i had to use my phone and call a 800 number front desk never answered after many attempts. I finally called customer relation and reported the issues. The Manager Chris was to call me but it took 2 weeks of me calling him. Finally I talked to him and he Manager was very rude and nasty basically hung up on me. I called customer relations again they offer 5000 points. I got tried of going back and forth they didnt want to refund my money...I will never ever never stay at this hotel while working in the Columbus Ohio Area...

Business Self

6/10

Pleasant

25 Mar 2026

Robert

Clean.

6/10

Pleasant

23 Mar 2026

Courtney

Room was clean, staff was nice

Family_with_children

4/10

Poor

22 Mar 2026

Jennifer

I put in for a room with 2 double beds and was give a room with a king and pull out couch. Pull the couch out and found food under it and rust stains on the mattress from the frame. There was no bedding for the pull out couch so I had to go the front desk to get bedding, waited 15 minutes for that then had to go back to the room to make the bed. The toilet in the room never stopped running and when we got up in the morning the sink was backed up have full with pink colored water even though we never used the sink. The breakfast was ok, not a lot of food was out

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Kazem

We spend one night on 3rd. Floor long walk to our elevator to room, access key was not working, had to go down again, bathroom fan was running constantly & loud, room smell musty. Went down again to request another room, manager walked back upstairs to confirm my findings. He was very responsive & respectful providing the new room to us.

10/10

Exceptional

16 Mar 2026

Ashley

Very nice place 👌

10/10

Exceptional

16 Mar 2026

Ashley

Yes it was very nice good staff an very clean

6/10

Pleasant

14 Mar 2026

Mark

I normally don't have an issue with this establishment nent other than the room keys never work correctly. But this stay there where other issues that were just hard to ignore

Self

2/10

Poor

10 Mar 2026

Emmanuel

Very nice and excellent

10/10

Exceptional

10 Mar 2026

Kateland

Clean room other than it rained and the floor got wet through the door. If your going to have breakfast with more than 2 people you might as well eat out because it’s an extra $18 to eat

10/10

Exceptional

10 Mar 2026

James

Toilet overflowed in the first room

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Sarah

Clean and tidy

4/10

Poor

02 Mar 2026

Leslie

Keys didn’t work hotel staff seemed confused about everything. Room was falling apart.

Family

10/10

Exceptional

02 Mar 2026

Jacob

Very welcoming and front desk was very professional/ welcoming

Pet

4/10

Poor

01 Mar 2026

Gladys

The front desk guy named Christopher assigned us a room that was already occupied. It took forever for him to checked us in and still ended up assigning us a room that was already occupied. I needed some ice and there was no ice machine in sight. Just didn’t like the overall vibe.

Partner

8/10

Excellent

27 Feb 2026

Janelle

The staff was very helpful. The room was fine. Good for the price.

8/10

Excellent

27 Feb 2026

Bob

Staff was great. Only complaint was an overpriced buffet breakfast. Room was clean.

Friends

6/10

Pleasant

22 Feb 2026

Katie

The bedding was stinky and the shower drain wasn’t working well at all

8/10

Excellent

20 Feb 2026

Timothy

Bed was comfy, floor was quiet.
Breakfast was not worth the extra costs and there was used bar soap left in the shower. Also currently dealing with a double charge for one night.

Partner

2/10

Poor

15 Feb 2026

Ryan

Check in was very difficult with paying through Expedia. Manager of the hotel wouldn’t do anything cause it was booked through a third party: it took 4 different room moves before we got a room.
First room- no heat
Second room- Dirty towels and food in the shower…. Hadn’t been cleaned
Third room- couldn’t get the door open.
Fourth room- finally a winner. But check in stated at 5pm didn’t get a room till 11pm
Very disappointed

Leisure Family

8/10

Excellent

14 Feb 2026

Kevin

Good room even though keys didn’t work as should

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Andrea

Room was clean and a nice hotel to stay in.

Leisure Partner

8/10

Excellent

01 Feb 2026

Aniela

The staff was very nice and the rooms were clean and cozy. The shower took a little while to warm up but that was the biggest issue we had which is pretty nice.

Leisure Family

2/10

Poor

29 Jan 2026

Julie

There was a fight in hotel lobby.
Staff was very rude did not have an urgency to keep customer safe.

Business_and_leisure Family

2/10

Poor

29 Jan 2026

Julie

The Hotel Charged me for smoking in my room when I'm on there camera going outside to smoke. I got the room for an easier travel to hospital. There was no smoking I didnt even know the window could open. There is no heat in the hotel very poor customer service and resolution.

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Jason

Nice

10/10

Exceptional

11 Jan 2026

Clare

Very friendly staff. The beds are very comfortable. The room is spacious. There are issues like missing light bulbs and a fridge that cools more to freezer, but I'm happy with the place

Business_and_leisure Partner

6/10

Pleasant

29 Dec 2025

Jeffrey

Hotel and room dated, but clean and still elegant. Breakfast services and some other things not accurate on website which caused us to have to wake up an hour earlier and

8/10

Excellent

21 Dec 2025

heather

good location, clean rooms

Friends_and_family Friends

6/10

Pleasant

21 Dec 2025

Marsha

Outside was very sketchy and needs updating, however, the lobby is very nice. The rooms are average but our toilet was broken and our tv would not come on. The staff was overall helpful, hotel just needs updating.

Business_and_leisure Family

8/10

Excellent

19 Dec 2025

David

Room was clean and comfortable. Friendly and attentive staff.
The hallways, however, were a bit chilly. Elevator closest to my room was out of order. Also, the grill in the kitchen went out of service as i was hoping to have dinner at the hotel restaurant.

Self

4/10

Poor

18 Dec 2025

Cesar

Me cobraron $60 de Depósito y yo ofrecí Cash y me dijeron que No

Ya me mintió el chico de recepción que me lo regresarían de inmediato una vez abandonando el cuarto

La sorpresa es que No me lo regresaran hasta que se les de la gana

SON UNOS MENTIROSOS

HACEN NEGOCIOS JINETEANDO EL DINERO AJE N SON UNOS MUERTOS DE HAMBRE

Saludos

Business

8/10

Excellent

14 Dec 2025

Dave

The staff was great, room was comfortable, the only downside was the restaurant didn't open at 5pm as it was supposed to.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Emily

The pool was refreshing!

Family

10/10

Exceptional

06 Dec 2025

Crystal

Front desk staff was great. Very friendly.

Leisure Self

10/10

Exceptional

05 Dec 2025

Jeff

everything was great, friendly people

Partner

10/10

Exceptional

02 Dec 2025

Hakim

Yes

4/10

Poor

30 Nov 2025

Erik

Rooms were filthy. Checked into the first it was too dirty to stay in. Second room was cleaner but tub wouldn’t drain - removed a hair clog from the drain screen that was disgusting. Staff acted as if that was acceptable. No discount offered after switching rooms.

2/10

Poor

22 Nov 2025

Haoran

The room would not open, had to run up and down three times. Turns out their lock is not working and had to switch to another room.

Leisure Friends

4/10

Poor

18 Nov 2025

Nicole R

Breakfast was not worth the price and food options were subpar

Partner

4/10

Poor

17 Nov 2025

Jason

The staff was very nice. But the property was disgustingly filthy. They have a conference the night I was there and that's understandable but waking up the next morning. Trash everywhere. Food on the ground not acceptable. My room was decent enough but the bathroom needs some work. The door was shedding. It's a veneer. On my way out I saw an electrical socket broken and open to the environment, very unsafe. I believe that the property management does not care about the way it looks. And one more thing, this hotel is contracted for new service members going into the military. They deserve better. I probably will not recommend this place in the future to any of my friends and family. It's a shame that military has to stay there.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Geoff

I requested my room to be straightened two days in a row and had to go to the front desk to get coffee because my requests were ignored. The room had a funny smell.

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Michael T

Perfect for occasion go buckeyes

Leisure

10/10

Exceptional

16 Nov 2025

kevin

The room was very cozy and spacious . I was able to enjoy the stay while I was there. My only concern is as of right now there are 2 charges pending in my account . The deposit was attached to both payments . While I know they pre authorize like most hotels . I am concerned I paid twice because again the deposit was taken twice . I have screenshot the pending transaction just Incase I need to send that in for a refund . Other than that the stay while I was there was great . The front desk whoever she was helped me out as often as I needed.

Business_and_leisure Partner

2/10

Poor

16 Nov 2025

Matthew

This has unfortunately been the worst stay at a hotel in Columbus from hotels.com. From the complications of checking in, room smelled like smoke, none of the amenities were operating or open, none of the ice machines worked and front deck would not get any from kitchen, there were drifters hanging out on property, the bath tub was clogged and filled with water as i was showering, rooms are outdated and falling apart. Not to mention I was awaken by the smell of curry being made by a family inside the room next to us at 7am. I tried to get a refund and neither hotels.com or the hotel itself ever got back to me after they told me they would. I wish i could give this place negative stars. I stayed here once before and it was a bad experience too but I figured I'd give it the benefits of the doubt since it was a last minute trip and this was one of the few places that had a room left close to our event. BEWARE AND STAY AS FAR AWAY FROM THIS PROPERTY AS POSSIBLE!!!

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Cheryl

Busy check-in line, which is understandable, however, the process of only 1 computer being able to re-code the hotel keycards bottle-necked the check-in process. Two employees and two computers aren't as efficient if one comouter has to stop its steps in order to help the other computer finish its.

Partner

6/10

Pleasant

16 Nov 2025

Josh

Took close to 30 minutes just standing in the lobby to check in. The bathroom toilet would not stop running and the bathtub took forever to drain.

2/10

Poor

16 Nov 2025

Michael

I stayed at the Crowne Plaza in Columbus, Ohio in November 2025, and the experience was awful from start to finish. The hotel is advertised as non smoking, yet the smell of marijuana was strong in the lobby when we arrived.

When we checked in, neither of our room keys worked. We went back to the front desk and were given new keys for a different room, but those didn’t work either. On our third trip down, the clerk came upstairs and it took him more than ten tries to open the door. This problem continued the entire weekend, and on our last night it took seventeen separate attempts just to get into the room. He said it was a bad battery, but nothing was ever fixed.

We never received any housekeeping service during our stay. We had to ask for towels ourselves. The remote control had tape holding the batteries in, the room phone was filthy, the wallpaper near the elevator was peeling, and the mini fridge didn’t work.

This hotel is in terrible condition and clearly not being maintained. For the price and the Crowne Plaza name, this was completely unacceptable. I would not stay here again or recommend it to anyone.

Leisure Family

10/10

Exceptional

10 Nov 2025

Carol

The breakfast was terrible. The home fries were burnt and the eggs were dry. Their was no bacon or pastries.

Partner

2/10

Poor

08 Nov 2025

Kim

Room had no heat. Heater fell off the wall at touch. Staff moved us to another room with a door that did not open. Took 1 hour to get us to another room at 10 pm at night. Horrible experience!

6/10

Pleasant

01 Nov 2025

Roberta

Coffee maker did not work in room, no hair dryer in room. Breakfast buffet was horrible, waited 1/2 hr for coffee and never came

Partner

8/10

Excellent

01 Nov 2025

F.D.

Very nice stay.

Leisure Family

8/10

Excellent

01 Nov 2025

Dana

Room was clean, staff was friendly and helpful; amenities on Expedia need to be updated- no airport shuttle or hot tub- otherwise my stay was enjoyable

2/10

Poor

01 Nov 2025

dmitry

Rundown in all areas of this hotel, stale food.