Name: Cambria Suites Columbus/Polaris
Address: 9100 Lyra Drive, Columbus, 43240, US

6/10

Pleasant

04 Aug 2026

Casandra

The rooms were not very clean. There were gnats in my room and the sink was stopped up

6/10

Pleasant

24 Jul 2026

Stacie

There were a group of us staying here for our kids basketball games. Hotel looked very nice upon arrival but instantly noticed the ac was not working. The girl at the desk said it had been out since the beginning of summer and they were working on fixing it. Staff were very welcoming and polite.
The bar was never open. Not sure if the restaurant was as it always looked like a ghost town. We did gather in the dining and bar area to chat, play games and enjoy beverages we had brought ourselves so we did utilize the space. And also the outdoor seating area. Kids never used the pool. It was small and looked a little cloudy. Hot tub was non existent. I think they may have been fixing or removing??
Room was nice. The pull out bed mattress could have used some upkeep. There was debris that was a bit off putting. A friend staying in another room found a hypodermic needle with contents under their pull out bed which is extremely alarming! Bedding for the pull out was in the closet . Blanket was very thin and did not include a pillow. Easily remedied by giving up one of the four on the bed. AC in the room worked great but extremely noisy and becoming even louder at times. But it was cold so thats all that mattered. Shower and bathroom were nice with a big glass walk in shower with great water pressure. Overall it served its purpose but should have been a less expensive stay for what was actually offered vs what was advertised.

4/10

Poor

23 Jul 2026

Christopher

This has to be the most disappointing hotel I’ve stayed at in a long time - the property has deferred maintenance everywhere you look. Huge potholes greet you in the parking lot, which is more than I can say for the front desk attendant - they’re rarely present and when I checked in it seemed to be an unwelcomed chore for her. The lobby and common areas (hallways, elevators, lobby) are all 85 degrees with no AC. The hot tub was paved over, evidently because they couldn’t keep up on the maintenance. The rooms were so-so, the beds were in desperate need of replacement. The HVAC unit sounded like a small engine, so if you like white noise when you sleep I guess you’re in luck. There are many, many better options in the Polaris area, stay away from this one.

8/10

Excellent

19 Jul 2026

Craig

Hotel staff was great and a really nice hotel! We will stay here again.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Helenea

Clean room, staff was very helpful in solving situation that resulted in booking Cambria at the last minute. Would definitely stay again. Thank you

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Mark

This is one of the nicest hotels I've ever stayed at. I'm happy that there was a pool and the staff was extremely knowledgeable and professional.

Self

6/10

Pleasant

06 Jul 2026

Brian

Lobby/check-in/common areas had completely failed air conditioner. It was hotter inside than outside so the space was completely unusable to us. It was easily 85-90 at check-in.
The second elevator didn’t work. It wasn’t too much of a problem because it wasn’t busy at the times we were using it.
One light in the room wouldn’t stay on. One light was missing a bulb. Some fixtures in the bathroom were rusty and there didn’t seem to be any air movement out of the bathroom vent.

The pullout bed was possibly bloodstained? Definitely something.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Aaron

We had no shower curtain. No a/c in all main lobby areas, no kitchen, no bartender. Nothing. Location is great. The place will never seem family again.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Leanne

No AC in community areas, pool/spa was broken and disgusting. Elevator only worked half the time, our keys kept shutting down, couldn’t get fresh towels and we were there for 4 days. Garbages never got emptied and never replaced dirty cups in room… halls smelt like Marijuana and HOT. Just an overall bad experience.

Partner

6/10

Pleasant

24 Jun 2026

CARL

Nice enough staff. However we couldn’t get maintenance repairs done on rooms or get our toilet paper restocked. So much potential but feels like someone invested money to buy it and is now cutting every imagineable corner.

Family

10/10

Exceptional

23 Jun 2026

Edward

The room was nice and clean! Having a washer and dryer in the facility was excellent! The staff was very nice!! But the pool was closed other then that I will stay here again on my next trip!!

Friends_and_family Family

4/10

Poor

21 Jun 2026

Yolanda

They seemed really short staffed. I had to go to the front desk at least 3 different times because the bathroom didn't have enough washcloths or a blanket that didn't have spots on it. So I waited about a hour and went back to the front desk, thinking maybe they needed to wash some but he still said they had none gave me more hand towels and then found 1 more wash cloth. Luckily I do bring my own, so we had just enough. But was a bad smell upon entering the facility and aslo not well lit inside. Didn't look like this on Expedia.

Family_with_children

4/10

Poor

20 Jun 2026

Bethany

We specifically searched for a hotel with a pool and hot tub. The hot tub that is very clearly in multiple pictures was full of concrete. The pool didn't have a working filter. The water was murky and had a large pile of long human hair floating in it. The room itself was nice, but not super clean. There was hair in the shower before we even got into it. Definitely not a place we will ever consider again.

Partner

4/10

Poor

18 Jun 2026

Carmine or Bethani

There was a major stain on our comforter( blood ) . We put in in the hall for them to grab . They said they would bring a new one , nothing. I had to ask 3 times until someone finally grabbed one for me to carry up myself . The pool was so cloudy we could not see our feet on the steps. I did jump in but did not feel safe it either had too much chemicals or probably just needed cleaned real bad . They had what could have been a nice outside area but the ashtray was knocked over 100s of cigarette butts on the ground . The staff just seam to not care . I come to the area a lot for business and pleasure trust me there are lots of hotels in the area don’t stay here

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Debra

No air conditioning in the lobby. One elevator out of service. No streaming services. No charging stations.

Partner

4/10

Poor

15 Jun 2026

Daniel

The a/c was not working in our room and we didn't realize until we woke in the morning at the room was still 83 degrees. It was set on cool at 66 degrees with no change. We had to checkn in late (midnight). There was no chance to complain due to The access panel in the shower was hanging down and the bath faucet was loose. We booked for 4 people and were only given 2 shower towels. When I called the front desk, it just rang. I stopped down to the desk and the attendant was polite and went and got me a towel right away. The room was clean and spacious.

6/10

Pleasant

15 Jun 2026

kaitlyn

.

Partner

6/10

Pleasant

14 Jun 2026

Stephanie

Good location, safe, quiet and comfortable. The WiFi was not working when in room & cell service was poor but when we walked into the hall/elevators, the WiFi worked.

Partner

4/10

Poor

08 Jun 2026

Charles

We didn't get the room we booked, we book a standard king, upon check-in I was told they only have double queens due to overbooking. Not horrible but then go up to our room. It was very hot but just figured it needed turned on or something. Get somewhat unpacked. Start trying to figure out the A/C unit, it's on and set for 60F but just not working. I went down the the desk and was told we have nobody on maintenance tonight, we can put you in an accessible room but that's our only option. We accepted but are traveling with 2 toddlers that usually bath and the accessible rooms have showers and now have to move ourselves and our kids to the new room. But as we looked around during our stay the maintenance on this place was atrocious, the curtains were severely torn (both rooms), holes in the cushions at the seems, no bedding for the pull out bed, both our rooms had 2 sets of towels when we filled out it's a family of 4 at booking, makeup mirror had rusted off in the bathroom at a joint on the arm and just left it on the floor, there was a terribly patched hole in the ceiling in the bathroom where I assume the was once an exhaust, many lightbulbs in ceiling fixtures throughout the halls were burnt out, the indoor pool was freezing cold, the carpet was peeling up in many spots throughout the 3rd floor, I'm sure I can think of more I saw but it just appeared to be zero care or concern to maintain their facility. The only redeeming quality the front staff were very pleasant.

6/10

Pleasant

08 Jun 2026

Tyra

We found items from other guests under the furniture and the couch beds could definitely use replacing. We stayed in 2 different rooms and both couches needed renewed.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Roel

Spacious, clean and quiet accommodation.

Self

4/10

Poor

06 Jun 2026

Nathan

Found a vape in our couch on check-in and the air conditioner didn't work. The staff sent up to look at the air conditioner was not at all helpful.

Friends_and_family Friends

2/10

Poor

06 Jun 2026

Megan

When we arrived the hotel lobby had a fowl smell. I ignored it. The hallways had a different bad odor, then the room had its own bad odor. The lobby seemed very dark, and the hallways too. When we went to our room that be said was ready and it had not been touched. Food garbage, bed linens slept on and balled up on the bed, dirty towels all over the floor. We immediately left. They gave us a refund and blamed “the system”. My gut feeling was to run. Im glad I did. I definitely will not attempt to book with them again.

Friends_and_family Family

4/10

Poor

31 May 2026

Regina

There was no breakfast, although the website said it was included.

8/10

Excellent

30 May 2026

Brenda

The desk staff were wonderful . We actually had no issues with our room , but it was very worn . There were footprints melted into our carpet !
The pull out couch looked very shoddy .
I didn’t even sit on it .
It was fine for a one night stay , but wouldn’t stay again .

Friends_and_family Family

2/10

Poor

29 May 2026

Christina

There is no spa jacuzzi, there was no bar, pool was cold and no towels. TV didn't work and the shower was cold water.

Family_with_children

2/10

Poor

27 May 2026

Bethany

Avoid this facility as they will scam you and not answer their phones when Expedia attempts to get your refund. Honestly just sleep in your car.

Self

2/10

Poor

27 May 2026

Nathan

The room was disgusting. Looked like the bathroom shower had never been cleaned, and after flushing the toilet, little flies started flying around the bathroom! Pillows on the bed were small, they almost seemed like half pillows for the size of the bed.

Carpet was also gross, felt like there was some sort of grit wherever you walked.

Friends_and_family Family

6/10

Pleasant

27 May 2026

ANGELA

Staff, was very pleasant. especially the bartender, he went out of his way to be helpful, fun and friendly. The location is always perfectly located to everything in the polaris area. However the property has seen better days. Rooms are not as well kept. We rented 2 king suites, and both bathrooms were covered in black mold in the shower and on bottom of bathroom doors.
We over heard that they were short on cleaning staff. I also received a request to rate the breakfast after our stay. We thought it was funny as there wasn’t one offered.

Family

8/10

Excellent

22 May 2026

Deseray

My agent at Always Wanderlusting found a gem with this one! Exactly as advertised, great location for our weekend at Sonic Temple (not too close, not too far), and near stores for convenience. The staff was amazing and very helpful. Clean. Hot tub was under construction, but didnt change our minds one way or another. The pool was clean. Highly recommend and will be staying here for the next festival!

Friends

4/10

Poor

20 May 2026

Aphrodite

We were very disappointed with our stay at Cambria hotel. First, the description and photos were very deceiving on the website. The rooming and entire facility was mediocre.
The hotel was out of towels, and we went to take showers and the soap dispenser was empty.
We then went to turn up the thermostat to 70 because it was a bit cool that night and it smelled like a fire so we got scared and turned it completely off. My children wanted ti use the pool ( one of the reasons we chose this location) and it was very nasty. The water was so murky and cloudy and had white foam suds on top. The girl at the desk told us they had no towels and were just OUT.
Proceeded to use the gym then and two machines were broken… and rest were old and dirty.
We heard so many others complaining in the hallways and common area. They said food was offered and breakfast.. nothing. Everything was closed the entire time we were there. DO NOT recommend. We could not wait to leave.
They had no staff working it seems. One guy at the desk and he kept taking smoking breaks outside.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Kandi

Everything was great

Family_with_children

6/10

Pleasant

18 May 2026

Morgan

No communication between staff, everyone had different answers. Very stressful
There was no breakfast most of my stay, just microwaveable burritos
The day breakfast was offered- I ordered a meal that came with three eggs. I only got one.
Had to ask for toilet paper repeatedly
The elevator was shaky and didn’t work one of my nights stay

Friends

2/10

Poor

17 May 2026

Austin

The room hadn't even been swept, the room was beyond dusty, and the shower had mold in it. Then the hot tub was concreted in and no one told us about it being under construction. My kids were devastated, and the pool was freezing cold. Then the last straw was that the breakfast from all the pictures wasn't even real, in fact breakfast wasn't included at all.

Friends_and_family Family

2/10

Poor

12 May 2026

Christopher

Upon arrival, reception informed us that the restaurant, bar and pool are all closed. Not a great start and it got much worse. Lobby bathrooms were disgusting the complimentary coffee bar consisted of 2 keurigs and a total of 3 coffee pods. Returning to the room at 10pm the key wouldn’t work. We walked down to the reception and received a new set. Also didn’t work. Back down to the lobby. The reception person ultimately had to break into the room using a crowbar and hammer. By this time it’s after midnight. We had to pack all of gear up and move rooms. They didn’t help us at all, in fact I had to go down to the lobby again and retrieve a luggage cart. The rooms both had wallpaper coming off the walls and no toilet paper. Next day we didn’t get a call or visit about the situation. Absolutely the worst hotel experience I’ve ever encountered. Stay here at your own peril.

Family

2/10

Poor

11 May 2026

Ray

For the price we paid for this stay we were immensely disappointed! Our room smelled awful upon checking into the room, the toilet & sink in the bathroom were broken, as well as tiny ants all over the bathroom floor., the hot tub was roped off even though we called multiple times prior to our stay to confirm it was in working order & we’re told it was. The swimming pool water was a greenish tint which reaked of chlorine chemicals. Woke up to more tiny ants crawling all over the bathroom & bedroom area. Breakfast which was also one of the amenities we booked at the Cambria for said they were no longer serving breakfast in the mornings. Awful awful experience for paying $300 for one night! Notified the front desk of all of this & he handed me. business card with the managers email address to contact them with complaint.

2/10

Poor

11 May 2026

Tiana

Pull out couch had old bedding on it, nowhere to plug in a type-c charger, entryway light to the room was out, advertised restaurant? Closed. Bar? Also closed. The only saving grace was the pool. Took my girls down in the morning before checkout and it was also closed. I booked this hotel as a mother's day night away with my 2 small children because it had a restaurant, a bar, and a pool. Those were my 3 main reasons for booking. Looks were definitely deceiving, as it is a nice looking facility.

2/10

Poor

11 May 2026

LaMaris

The “clean” towels still had stains on them. The light switch in the bathroom was missing, there was a hole in the wall where it was supposed to be and there were exposed wires that were capped. Our child somehow turned on the light but we did not turn it off because we were afraid of being electrocuted. The hvac system was old and made noises all night, we could barely sleep because it kept making popping and crackling sounds the entire night! The bathroom sink had a drain that was partially clogged so the drained extremely slowly. There were only 2 elevators and one had been out for a week, which we learned from other hotel guests, and the other elevator stopped working. The hotel staff said that it overheated and he needed to reset it so we had to take the stairs, luckily we were only on the 3rd floor. The smoke detectors looked extremely old and the road in front of the hotel had huge potholes. They have some up to date features in the room but it does not outshine all the things that were bad about the room. We will not stay there again.

Family_with_children

6/10

Pleasant

10 May 2026

Linda

Toilet broken had to move rooms.

Self

10/10

Exceptional

09 May 2026

Tereina

Home away from home.

Family_with_children

6/10

Pleasant

07 May 2026

shelly

Restarsunt and bar were closed and that’s why I chose property. Staff never attended to my room. I just needed a towel and trash emptied but nothing . Would not stay again

Self

6/10

Pleasant

03 May 2026

Dustin

We booked this hotel because it stated it had an indoor pool and hot tub. When we arrived, the pool was closed. It did open the next night, but the hot tub was filled in and permanently closed. There were no towels in the pool area. After we unpacked, the air conditioner in our room quit working. They did move us to another room. The laundry room was closed as well. Our stay wasn’t completely terrible, but we won’t stay here again.

Friends_and_family Family

4/10

Poor

29 Apr 2026

Karen

I video everytime I stay in a hotel/motel upon staying and leaving . There were stains on the bench, the wall , trash on the floor in my room and a handle was broke on the closet door , dirty curtains. In the hallway there were chunks of tile missing which could cause a trip hazard . There was a stick placed in the ice machine in the hallway. When I first arrived at the front desk I had to wait for 10 minutes to be waited on - due to no one at the desk.

Self

4/10

Poor

28 Apr 2026

twanna

I was there for my son‘s wedding. Went to check in after calling and was promised an early check-in. I did not get in my room until after the wedding 9 PM. The hotel was filled with ants and some of the light fixtures and lamps in the room was not working. The linen was filled with hair and was dirty. The front desk agent was unaccommodating. I have stayed at Cambria hotels before this by far has been the worst experience I have had.

4/10

Poor

26 Apr 2026

Douglas

Elevators didnt work...one of our rooms smelled like smoke...poor housekeeping

Partner

6/10

Pleasant

26 Apr 2026

Amanda

The stay was nice for just 1 night, the staff was nice but the only thing I was disappointed in was the the elevator not working the the kids running around in the lobby

Friends_and_family Family

4/10

Poor

23 Apr 2026

Tammy

We got there to check in later in the evening after our event. When we checked in, it is then that we were informed that the pool was not operational, the hot tub had been permanently closed, and the elevator was not working and the only rooms left were on the 3rd floor and above. There was no compensation offered, no notice ahead of time to see if we wanted to cancel and find somewhere else to stay. If your hotel is non-operational, I feel that an email should have been sent to say whether or not you wanted to keep the reservation. None of those items were new issues the day that we were there so that is why I give it low reviews. We stayed for the pool and hot tub only. We were looking at other hotels when booking that had free breakfast but no hot tub so we opted for this one. Needless to say, we will not stay there again. Very disappointed that neither the venue or expedia gave us a heads up or compensation of some sort.

Family

2/10

Poor

22 Apr 2026

Milton

Pool out, hot tub out of order permanently, no coffee unless you like decaf. Kuric in room out of order, broken tile, elevator could use a good mopping not done once in 3 days, lobby restroom urinals we’re out of order and full to rim with urine so the odor was horrendous.Also only one elevator was working. Was truly disappointed. Area was nice with lots of stores and restaurants near by

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Jill

The room was clean and spacious. My only complaint is the noise made by other guests, specifically the room above me! Sounded like they were doing gymnastics.

Self

6/10

Pleasant

20 Apr 2026

Rachel

The room was acceptable. We didn’t have an ice bucket and didn’t have any shampoo/body wash, but it wasn’t a huge deal to us. I know we could have called to have those replaced. The pool/hot tub were closed during our stay. I’m not sure how long the repairs are going to take. But overall it was fine and better than the reservation we had cancelled earlier in the day at a different hotel.

Partner

4/10

Poor

18 Apr 2026

David

The elevator, laundry room and pool were out of order.

Family

4/10

Poor

17 Apr 2026

John

The hot tub pictured on the website was filled in with concrete.

Family

2/10

Poor

15 Apr 2026

LeVar

Hot tub was closed concreted over
Pool was closed
Elevator was broken
Laundry on 3rd floor was broken
Drivewayhad huge potholes that could destroy any vehicle any size
Apathethic employees who didnt care.
Wifi internet was sporadic.
Worst stay at a choice hotel ever dont recommend -4/10

Friends_and_family Family

4/10

Poor

13 Apr 2026

Leslie

When we got there elevator was broke entire stay hot tub and pool was shut down. I'm disabled it was very hard to walk stairs to third floor every time I went out so I had stay in room a lot. No discount was given so this was not good place to stay

Family

4/10

Poor

12 Apr 2026

Cameron

Elevator was broken, completely hot tub, and pool. We’re both not available. Electricity in the rooms were subpar as well as the cleanliness.

Family_with_children

4/10

Poor

10 Apr 2026

WILLIAM

I booked this hotel cause website said It had a hot tub and a pool for my girlfriend's birthday since it was still winter on arrival the pool was closed and there is no hot tub. It was filled in w concrete. So b day did not go as planned.

Partner

2/10

Poor

09 Apr 2026

The Bishop

A STRANGER WITH A KEY came in my room at 8am to traffic my son and I and the receptionist \"Betsy\" laughed about it .

The Hottub is cemented off. The pool doesn't open till May
DANGER. I WILL NEVER STAY HERE EVER AGAIN !!!

Family_with_children

8/10

Excellent

05 Apr 2026

Carol

The hot tub/spa was gone (cemented over perhaps recently). I was very disappointed to say the least. I let them know that was not a wise decision and that could be a reason someone opts to book with them vs. A competitor. I've stayed at this location before and really liked it. The next time I come back to the area, I may need to reconsider. Ever since my first visit with this hotel brand in another state, I try to see if there are any in the area where I'm going when I travel because of the price, amenities, clean, bed are normally very comfortable etc.

Business Self

6/10

Pleasant

04 Apr 2026

Elisabeth

There was no hot tub or pool to use

Partner

4/10

Poor

03 Apr 2026

Tyler

Hot tub was broken, electric car charger broken, bugs in room, token tiles/ shower drain, holes in wall, elevator was broken. Staff at checkout was very rude.

4/10

Poor

03 Apr 2026

Lynsay

The hot tub was cemented in false advertisement short staffed no continental breakfast paid for the breakfast and it took an hour and half to get to us. Rude and terrible service. Never will be back

2/10

Poor

03 Apr 2026

Jocelynne

Had to be moved rooms immediately because first room had garbage under the pull out sofa and the bed was dirty and once moved the second room the sink was broken in the bathroom there were no towels in room or in housekeeping, the elevator didn’t work! I tried going to the bar/restaurant and waited but never helped!

Family_with_children

8/10

Excellent

31 Mar 2026

walter

good breakfast

4/10

Poor

30 Mar 2026

Eric

Got Triple charged for the stay and only refunded for one of the charges… not cool.

Family_with_children

2/10

Poor

29 Mar 2026

Jeff

Pool and hot tub was out of order. Did not find out until check in. Pillow’s were dirty and there was more, but you get the picture. TERRIBLE!!!

10/10

Exceptional

29 Mar 2026

Michael

Great place. Close to everything

2/10

Poor

29 Mar 2026

Daniel

Brand new ice machines didn’t work, the pool for my children was close to “cold plunge temperature,” and when I called weeks ago I was never told hot tub didn’t work.

Left after our first day and awful experience

Family_with_children

10/10

Exceptional

29 Mar 2026

Todd

Hot tub not working

Friends_and_family Friends

4/10

Poor

23 Mar 2026

John

The hot tub is non existent. This detail was not in the Expedia listing nor on the hotels website. Wallpaper was peeling off the walls and obvious water damage in the room. Exterior and lobby looked nice enough but the rooms left plenty to be desired.

Partner

2/10

Poor

18 Mar 2026

Megan

When we arrived to check in at 7:30pm the room was not ready. We had to wait additional time even though we were 4.5 hours after we could first check in.

Family_with_children

4/10

Poor

15 Mar 2026

Geoff

Hot tub closed, one of the reasons we chose to stay there so yea not great

Partner

6/10

Pleasant

15 Mar 2026

Alyss

Our room was not as clean as expected in the sense that the duvet covers had stains, there was what appeared to be dog hair on the kitchenette shelf, and there was half used bottles of lotion in the shower and on the bathroom counter. The furniture was ok except for a decorative bench that was falling apart. The pool was freezing cold and the hot tub was closed. I wish when you booked they would have to tell you if any of the offered amenities were closed.

Family_with_children

2/10

Poor

15 Mar 2026

Monique

Hey im kinda upset on my first night here jacuzzi wasnt open. my fridge in my room is leaking water and doesn't work. Breakfast wasnt provided this morning as well. I payed 360 something dollars plus 100 deposit and the bed protector on the pull out couch had a stain on it (very visible) . So now I have to go out and buy Breakfast for 4. Also in the pool area. Went outside and when tried to get back into the pool area door card scanner wasnt working. Had to have my little girl come and let me back it. There was no body wash. There was only one elevator that was working and throughout our stay they stopped working completely there was no towels for the pool area and the actual water in pool was super cold. Pull out bed mattress was awful. Was cleaning before check out, called front desk around 10 a.m. to get trash bags and nobody ever came up. The guy that was going around to see if people were checking out, i told him about the trash bags, and he came back in 5 minutes with some but at that time were already cleaned took bags out and loaded the kids and bags in the cars, it was right around 11 at that point so we were a little ticked off because its too late.

Family_with_children

2/10

Poor

12 Mar 2026

Court

No one at front desk, bed terrible, pool and hot tube not useable, staff could careless...

6/10

Pleasant

09 Mar 2026

Kayla

So to start, the first room was disgusting

8/10

Excellent

08 Mar 2026

kathryn

Hot tub is not working at this time - the pool is pretty cold. Refrigerator leaked all over the carpet- told staff when I checked out hopefully she reported it. Beyond that normal hotel stay. Clean - quiet

Friends_and_family Family

4/10

Poor

08 Mar 2026

Theresa

Room was clean, there were some stains on the sofa bed, had to put the cushions on top with a sheet to cover it up. Wasn’t told about the hot tub being out of commission until after I paid for the room, didn’t mention that you had to pay for breakfast until I went to go get something, so ended up going out to breakfast the whole wknd, only had access to one elevator & that one overheated & stopped working so I had to walk up to my room on the 4th floor with knee replacements wasn’t easy, I asked for extra towels & they had none in the laundry was told to check back at 9am the next day so I just went & bought a few. The pool area had no extra towels plus the pool didn’t even look clean. This hotel was highly recommended & I am very highly disappointed!!

Family

2/10

Poor

07 Mar 2026

Nicholas

Absolutely horrible management. Will never stay at another one of there properties again.

Self

6/10

Pleasant

07 Mar 2026

Gary

Confusion about room cleaning. I didn’t feel I should need to request daily cleaning. I was charged on card I gave to hold reservation and then took 8 days to get corrected. No wine opener in the entire restaurant… overall lack of accountability.

Friends_and_family Friends

4/10

Poor

01 Mar 2026

Matt

The room was not clean. There were wrappers behind a stool and chewed gum on the side of the night stand. The bathtub did not drain properly when taking a shower and there was a blood stain on the shower curtain. The door to the room had white powder all over the front of the door. I will not stay there again. Other hotels in the same area are much better for the price. They also charged me $10 after telling me I could check in at 2pm. Nobody meant that when I spoke with them on the phone prior to arrival.

10/10

Exceptional

27 Feb 2026

Patricia

Our stay was great only complaint is that i was charged for an extra meal i never had. We ate in the restaurant twice on the thursday befor checkout and on checkout was charged and extra $77 for meals we didnt get.

Family_with_children

4/10

Poor

26 Feb 2026

Casie

The only reason we booked here was for the hotel pool and hot tub. The pool was so cold the kids tried to swim in it and lasted less than ten minutes. The hot tub was also broken and unable to be used. The room was clean, but the bed sunk in the middle so it was very uncomfortable with two people sleeping on it and sinking inward.

Family_with_children

6/10

Pleasant

23 Feb 2026

Michelle

When checking in the front desk lady was very unorganized and not very friendly. The bartender was amazing. All of the garbage cans were overflowing and no toilet paper in the women’s restroom.

2/10

Poor

21 Feb 2026

Alexandria

Bed

2/10

Poor

20 Feb 2026

Jacob

They lied to me about the hot tub being operational.

Partner

8/10

Excellent

17 Feb 2026

Melissa

Room was great. Front desk was as sweet as could be. The hot tub is closed and thats the reason we came

2/10

Poor

16 Feb 2026

macie

Blood stains all over our bedding. Ripped curtains. Smelled horrible. Bed bugs.

2/10

Poor

15 Feb 2026

Stephen

Hot tub wasn't working. room was dirty. I need my money back.

Leisure Family

4/10

Poor

15 Feb 2026

Belinda

Room had water damage. Hot tub was closed. They didnt have any luggage racks to use. Pool water was so cold you couldnt stand to be in it.2 elevators and one wasn't working and the ice machines didnt work.

Leisure Family

10/10

Exceptional

15 Feb 2026

Stuart

Staff was Amazing,went out of their way to accommodate large wedding guests even after hours. Definitely recommend

Leisure Family

6/10

Pleasant

09 Feb 2026

Julie

Did not know the hot tub was not working when we made the reservation.

10/10

Exceptional

06 Feb 2026

Dorothy

Staff was very friendly and the room clean and comfortable!

10/10

Exceptional

29 Jan 2026

Glen

Nice stay

2/10

Poor

15 Jan 2026

Rhonda

Visible mold around shower on, dusty

10/10

Exceptional

15 Jan 2026

Michael

Room was good. Staff was great , friendly and very accommodating. Fun lounge in lobby. Near shops and restaurants

Leisure Partner

4/10

Poor

13 Jan 2026

Nick

The hot tub was down. I feel like they have to be able to update there listing. And then to top off the stay a member of cleaning staff entered the room while my girlfriend was not wearing any clothing. Extremely disappointing to have to deal with that given it’s a 160$ a night hotel

Partner

8/10

Excellent

11 Jan 2026

Carmen

clean room toilet paper holder broke. Pool and hot tub wasn’t working disappointing

4/10

Poor

04 Jan 2026

Shawn

Pool and hot tub were both closed but not listed on the site. That’s one of the main reasons we chose the hotel.
Half of the lights in the room didn’t work and the shower curtain did little to keep the water from going all over the floor.

Leisure Partner

2/10

Poor

04 Jan 2026

Adrienne

Dirty, broken lamps, no ice machines, pool and laundry closed, sheets old and pitted

Self

2/10

Poor

04 Jan 2026

Lynn

I wouldn’t stay here again. Pool is not working and for 3 hours someone on my floor was banging on a door and fighting. I called for a hour no answer so went down stairs nobody around and I was screaming for help. Smh nobody the room smelled also like old rug. I would never stay again