Name: Extended Stay America - Columbus - Polaris
Address: 8555 Lyra Dr, Columbus, 43240, US

10/10

Exceptional

24 Jul 2026

Jeffrey

Although I wasn’t in my room much but for sleeping only; I enjoyed my stay!

2/10

Poor

16 Jul 2026

carol or charles

Although we had a confirmation and contqct from the facility before arrival, they said our reservation was canceled. We did not cancel, nor could they tell us why. Not only that. But said they no longer had rooms with 2 beds like we reserved.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Julie

Facility did not match photos and reviews. Terrible smell, needed a deep clean. Trash cans by exit overflowing with cases of beer, loud music in parking lot at all hours.

Family_with_children

10/10

Exceptional

10 Jul 2026

Ryan

The bed was quite comfortable. The HVAC was easy to operate and I liked the constant fan option. We were only staying one night, but the room was quite spacious. I would highly recommend this property.

Partner

8/10

Excellent

03 Jul 2026

Olanrewaju

Unfriendly staff

Self

6/10

Pleasant

28 Jun 2026

David

It was decent place . Staff was rude and not very personable. And other guest warning to watch out for broken into vehicles

Self

2/10

Poor

27 Jun 2026

Roseline

If you homeless don’t stay here cause they will treat you very poorly and even kick you out no matter you have money if you don’t pay on time I’m still hurt

6/10

Pleasant

27 Jun 2026

Philip

Value hotel with kitchen amenities and self service paid laundry. somewhat tired and worn out furnishings but acceptable. Breakfast was minimal with some coffee and oatmeal. But nothing to put the oatmeal in to eat. Didn’t see any utensils or kitchen stuff in room though there was a full fridge and hot top plus microwave. Good walkable dining options nearby.

4/10

Poor

26 Jun 2026

Rosey

Not the best. Honestly, it felt like I was staying in an old folks home instead of a hotel. Had to wait minutes at the front desk. The room was damaged and drying my hair set off the fire alarm. Three times. I will not be staying on this property again.

Self

2/10

Poor

14 Jun 2026

Justin

Room was absolutely disgusting, had the worst smell I have ever encountered. Nasty dirty horrible

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Carol

Okay, not great.
Outside needed some cleaning up.
Staff at front desk were helpful.
Room was clean but definitely could use some TLC and updates.

Pet

8/10

Excellent

06 Jun 2026

theodore

easy acces to food and drink

Partner

6/10

Pleasant

06 Jun 2026

Dan

First off, I want to say the front desk was very friendly and helpful, but the hotel itself lacked some of the features that I'm used to. To start, the process to check-in was lengthy at best. I've stayed at a number of other hotels around the country, which check-in takes less than 2 minutes (at the most). This took around 5 minutes with every step of the process slower than the next. Once I got to the room, I noticed that my door didn't shut all the way, so I had to push it shut to get the deadbolt to lock. The room was somewhat bare, with no kitchen utensils whatsoever and I had to go searching for a garbage can (which I eventually found under the sink). My hallway was also a bit noisy, with people running up and down (of course, that's not the fault of the staff). The clothes hangers only had plastic hangers, nothing with any hooks to hang pants on. In closing, the staff was great and did an awesome job, but I feel like Extended Stay America could do a little more to make the experience better in terms of how the rooms are designed.

Self

2/10

Poor

06 Jun 2026

Dustin

We didn’t end up staying because the room was disgusting. The bathroom ceiling was moldy, the room smelled horrible and the floor was sticky.

Family_with_children

2/10

Poor

05 Jun 2026

Joann

The extended building was very clean however the staff there is very rude

Family_with_children

8/10

Excellent

05 Jun 2026

Tracy

I love the area. Walking distance to many restaurants! Grab and go breakfast is great

Self

8/10

Excellent

04 Jun 2026

Joyce

Good shower, comfortable bed, but the fan in the bathroom didn't work, sink drain wouldn't close, no glasses/plates/silverware in room which is odd for an extended stay facility. The \"breakfast\" is coffee, tea, muffins and granola bars. Staff was very friendly and helpful.

Friends_and_family Friends

6/10

Pleasant

04 Jun 2026

Bonnie

Location great. Room small, but had what you needed for a one night stay. Pillows were very flat. They were in the middle of changing the lock system, so that was a little inconvenient (only the main door entrance could be used).

Partner

10/10

Exceptional

03 Jun 2026

Cody

Place nice quite and clean good price has full kitchen

Partner

10/10

Exceptional

31 May 2026

oshia

Stephanie at the front desk was so nice and friendly, it's my favorite place to stay when I go to Columbus, the hotel is clean and the beds and pillows are amazing.

Partner

8/10

Excellent

26 May 2026

Nick

It suited our needs. 1 night stay. Nothing fancy. No fluff

Partner

6/10

Pleasant

25 May 2026

Patricia

Hair dryer was not working in the room . Bed was uncomfortable.

Partner

10/10

Exceptional

25 May 2026

jonathan

Clean , friendly staff

Partner

2/10

Poor

17 May 2026

Bradley

Location is Dirty, and gross. Property smells. Pool is filled in with concrete.location is also unsafe, people lingering by all exits, homeless people in the area, patrons and non-patrons doing drugs in the parking lot.
DO NOT STAY HERE!

Friends_and_family Family

4/10

Poor

17 May 2026

Marie

Room smelled of cigarette smoke and the fridge was opened with a dirty rag in it when I entered.

The front desk said the smell would clear in a couple of hours, lol

I got a refund and did not stay here.

Family_with_children

6/10

Pleasant

01 May 2026

Ashley

There was no breakfast menu

Family_with_children

8/10

Excellent

01 May 2026

Tyler

everything was ok. Breakfast alittle slim on what was available

Self

2/10

Poor

26 Apr 2026

Jennifer

Total dump. Rooms were nasty.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Aaron

Sink and tub were both clogged but pretty clean for the most part

Self

10/10

Exceptional

20 Apr 2026

Linda

Staff was pleasant and helpful.

2/10

Poor

17 Apr 2026

James

Mouse dropping and insect parts in the pull out manager only offered 20% discount or move us to a room with no ac and no discount everything was yellowed and gross the breakfast was granola bars and coffee

Family_with_children

6/10

Pleasant

13 Apr 2026

Lynne

Poor breakfast

Partner

10/10

Exceptional

12 Apr 2026

George

Clean room , quiet staffs very polite

Friends_and_family Friends

2/10

Poor

09 Apr 2026

Na'Taya

This hotel was disgusting there was stains on the pillow cases there was dried soap all over the bathroom floor and it was under going renovations we had contractors knock on our door at 7:30am talking about they were there to measure the windows it was ants all over the stove there was NO housekeeping you literally had to carry your dirty towels done to the front desk in order to get clean towels and then they ran out of towels so we had to go buy our own I would absolutely never ever stay there again and idk what city it is I would never!!!!!

Family_with_children

10/10

Exceptional

08 Apr 2026

Dee Dee

Very nice and I will stay again for sure

4/10

Poor

06 Apr 2026

Amanda

No pool, only one stove top worked in the room, not very little kid friendly, they were out of toilet paper and tissues. Bathroom fan didn’t work. My hallway had a terrible smell. My room had a funny smell also. Entry door scanners didn’t always work to get inside. I would not recommend staying here.

I will say the staff was friendly.

Family_with_children

4/10

Poor

06 Apr 2026

Kellie

I booked at this hotel because it says there was a pool. There was no pool. Only 1 burner on the stove worked. No toilet paper was available. No trash can in the room. Housekeeping gave me a huge clear bag to use for trash to use during my stay, which had to stay on the floor under the counter area. The toilet tank would not fill with water after flushing. I had to take the top off the tank and fix it every time. The bathroom and kitchen fan would not work. Multiple lights weren’t working.

Family_with_children

2/10

Poor

02 Apr 2026

Verified traveler

The property is does not take responsibility for anything you left in your car at the parking lot. Which is insane for me.

10/10

Exceptional

01 Mar 2026

Patricia

Great stay! Great staff!!

Family_with_children

10/10

Exceptional

19 Feb 2026

Nicole

Very clean and friendly staff

Friends_and_family Family

2/10

Poor

19 Jan 2026

Prabhjeet

Rooms reeked of tobacco and cigarettes, literally embedded into the walls, sheets, curtains, carpet and etc. Air quality was awful impossible to sleep without a short amount of oxygen each breath.

Business Self

10/10

Exceptional

05 Jan 2026

Akilah

The employee who checked us in was very friendly and efficient. I always bring my own disinfectant wipes and wipe down all surfaces upon entering hotel rooms. Our room was spotless upon arriving and we had a very comfortable stay!

Leisure Partner

10/10

Exceptional

26 Dec 2025

martin

Good

10/10

Exceptional

26 Dec 2025

martin

Good

10/10

Exceptional

17 Dec 2025

Angela

Staff was great

6/10

Pleasant

12 Dec 2025

Doug

the staff was great just bummed it had no microwave

Partner

4/10

Poor

02 Dec 2025

brian

The place hasn’t been updated since the 1980s. It was dingy and stained. I thought a room with one bed and a sofa bed would work for three people but the sofa mattress looked like someone was murdered on it. Luckily it was survivable for just one night. Would never recommend!!

Leisure Family

10/10

Exceptional

19 Nov 2025

Jeff

The room was spotless and roomy! Great location! Staff was knowledgeable and very professional!! Looking forward to staying there again!

Business

2/10

Poor

17 Nov 2025

Ella

Check in staff was great. Room was adequate, bath tub was horrible where it had been painted to touch it up and made to look clean, mold under soap holder. (btw, I work for a bathroom remodeling company in Ohio so when you’re ready to make them nice give me a call) Had to ask for any kitchen ware to use. No ice machines. Couldn’t sleep so I was awake at 3am when I realized this “ no smoking” hotel must have had Cheech & Chong check in because the smell of weed was so strong it was sickening. When I called the front desk about it she asked me if it was in my room only or other parts of the hotel, I told her I didn’t know as I was not roaming around a hotel in the middle of the night to find out. I ended up checking out a day early and paying to be somewhere nicer and that felt safer.

Business

10/10

Exceptional

16 Nov 2025

Elvina

The breakfast menu consist of stale muffins, coffee, oatmeal, and tea. For as much as they charge your room, it should’ve been a full breakfast at least waffles, orange juice, milk,and cereal included.

Partner

10/10

Exceptional

26 Oct 2025

Amy

Great

10/10

Exceptional

16 Oct 2025

Jill

Breakfast was basic coffee and muffins or breakfast bars. Honestly didn't bother me because there is a Wendy's and Speedway right there. The hotel was clean, quiet, safe and staff was friendly. That to me was more important than the breakfast option.

Business Self

2/10

Poor

10 Oct 2025

Riad

They didn’t give me room, because I arrived 12:03 AM

Business Self

10/10

Exceptional

09 Oct 2025

Fernando

Nice

8/10

Excellent

07 Oct 2025

Steven

Staff were helpful (Ebony). Room as exceedingly dated, sketchy and worn out. Only the ads and posters in the elevator are modern.

While in an area with modern competitors and strong commercial synergy, this property is being milked. Sad.

Leisure Family

4/10

Poor

01 Oct 2025

Randy

The room was not furnished well. Furniture was old and worn. The worst thing was it was infested with bed bugs. I would strongly recommend staying somewhere else. The little you may save is not worth it.

Business

10/10

Exceptional

28 Sep 2025

Michelle

The kitchen in the suite was fully equipped for meal preparation. Overall, the on-site evening staff is helpful and kind. The room location was quiet and comfortable.

Business

4/10

Poor

25 Sep 2025

Blair

I felt unsafe in the parking lot, the room was dated and no kitchen equipment whatsoever

Leisure Self

10/10

Exceptional

22 Sep 2025

Kimberly

There was no blow dryer in the room. Few pillows. Staff were very helpful.

Leisure Partner

10/10

Exceptional

08 Sep 2025

christopher

I loved the room and how clean it was

Leisure Self

10/10

Exceptional

05 Sep 2025

Dr. Melveena D.

Outsourcing service and all staff are wonderful. Comfortable, safe, and peaceful.

Self

8/10

Excellent

02 Sep 2025

Cj

Came down for the Ohio State game. Well worth the money, convenient location and lots of food options nearby. Polaris mall is only a 2 minute drive which is also a big plus. Had no problems during the stay and would for sure stay again!

Leisure

6/10

Pleasant

29 Aug 2025

Verified traveler

Location is an easy access to highway to the airport. Clean & tidy bedding & towels. Disliked the A/C unit right beside the bed & the late night commotion of other guests & their music playing.
For a last minute reservation, it served its purpose.

Self

10/10

Exceptional

28 Aug 2025

Sandy

Staff is always very friendly

Leisure Family

10/10

Exceptional

16 Aug 2025

Idan

Great place

Business Self

2/10

Poor

12 Aug 2025

Jennifer

Fire alarm went off in neighbors room and they couldn’t get it shut off. Morning front desk team leader was rude unprofessional!

Leisure Self

10/10

Exceptional

12 Aug 2025

Yuka

Nice room and great customer service

Leisure Self

8/10

Excellent

07 Aug 2025

Lynee

Close to my training

Business Self

8/10

Excellent

06 Aug 2025

EDWIN

The first staff I met was terrible. She addressed my concerns without care or courtesy and behaved badly toward her colleague. She put me in a messy, spider-web-infested room. Bravo to another aged front desk employee, she was understanding, helped me switch rooms, and made my stay almost enjoyable.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Dr. Melveena D.

Dr. Melveena D. Edwards

Outstanding staff. The best service.

Self

10/10

Exceptional

02 Aug 2025

Lynee

Need more parking

Business

6/10

Pleasant

01 Aug 2025

Ana

No actual breakfast only small packaged muffins and granola bars. The hotel also had a weird smell and the sheets on the bed were thin. This did not feel worth it for the price. We have stayed at similarly priced hotels where our rooms were much nicer.

Leisure Family

8/10

Excellent

31 Jul 2025

Lynee

Good

Business

8/10

Excellent

25 Jul 2025

Paul

Front deak was outstanding!

8/10

Excellent

22 Jul 2025

Michael

Staff was helpful and strived to make sure my stay was comfortable.

Business Self

10/10

Exceptional

22 Jul 2025

Idan

Amazing place to stay

6/10

Pleasant

17 Jul 2025

Lee

Questionable Breakfast

Oatmeal packets with no milk, muffins in celaphane, no juice isn't exactly what I'd call breakfast.

Partner

4/10

Poor

17 Jul 2025

Srikanth

While the technician and front office were very helpful, this is an old building, the AC made a lot of noise, Microwave was non functional howerever the technician was helpful and fixed it. the food Option are literally nothing. more of grab a bar and go

Business Self

2/10

Poor

15 Jul 2025

Alan

the room wae dirty and they

10/10

Exceptional

05 Jul 2025

William

Easy access to where I needed to go

6/10

Pleasant

02 Jul 2025

Verified traveler

Clean but no necessities in the room

The hotel wasn't bad at all - good area, clean, no carpets in the room. But what I was very surprised about is the complete lack of necessities in the room - no small shampoo or body wash, not a single plastic cup, no coffee machine. The note in the room was saying that you can request a \"kitchen kit,\" but I didn't need a kit, I just needed a cup to drink some water, and there was none. They also should not advertise as \"providing breakfast\" as the breakfast was pretty much non-existent; they didn't even have a regular creamer for coffee.

Self

6/10

Pleasant

30 Jun 2025

Melissa

Not A Real Breakfast

It was a room with a bed. Quite sparse. Tub was chipped, looked dirty bc of it. Also super slippery. They don't \"serve breakfast\" like they say. They have prepackaged muffins/bars/oatmeal. Not even real milk/cream/half and half for coffee. A real disappointment. Staff was nice though!

Self

8/10

Excellent

20 Jun 2025

Vicki

Breakfast is almost non-existent but everything else was great.

Self

6/10

Pleasant

18 Jun 2025

Greggory

Overall, service and accommodations were great. Updates to rooms were okay. For the price, as expected. Would I stay there again? Yes.

Business Self

10/10

Exceptional

08 Jun 2025

Dr. Melveena D.

The Best Staff Member Who Genuinely Care!

The highlight of my stay at this Extended Stay America Suites Columbus Polaris is the entire staff’s professionalism, friendliness, helpfulness, and actions that demonstrate “caring” for others. This attribute for this hotel is outstanding. To name a few staff members: Amy (front desk), Joseph (maintenance), Brandi (days front desk). I don’t have all the names, but overall the actions by the staff caused me to stay longer. Thank you!

Self

10/10

Exceptional

06 Jun 2025

Dr. Melveena D.

Nice place to be when you need a hotel.

Super friendly and helpful staff (especially Amy at the front desk).

Self

4/10

Poor

04 Jun 2025

GARY

No breakfast. Wrong room given and was occupied. Toilet seat loose. Spot on carpet. Tv in poor location for watching.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Harry

I love the staff they’re so fukn amazing. They always go above and beyond great people can’t wait to stay again. This place is awesome.

Business

6/10

Pleasant

01 Jun 2025

Monica

A bit dated and worn down in the room. There was mildew/mold on the shower ceiling.
We didn’t need to use the kitchen but I wouldn’t have anyway. Only had granola bars, oatmeal, coffee and tea for breakfast options. The staff was very helpful and friendly.

Leisure Family

8/10

Excellent

26 May 2025

Edward

Breakfast was a little disappointing but overall i would stay there again

Leisure Partner

10/10

Exceptional

23 May 2025

Jason

Clean and comfortable. Front desk staff was beyond friendly. Would stay again.

Leisure Self

8/10

Excellent

21 May 2025

Wayne

Extended stay Columbus

The facility was more than adequate for my stay. It was quiet, clean, and the customer service was fine.

Friends_and_family Family

4/10

Poor

18 May 2025

Jennifer

The breakfast is just cold breakfast like grab and go. There’s no silverware no pots no pans no garbage cans so we got takeout and there is no silverware to eat it with. We had a full kitchen but nothing so we could use it. There is some nasty stuff in our bathroom when we got there. I could’ve paid $300 less and stayed at the same type of hotel. I get irritated that Expedia does not update their information or make sure that the hotels are what they advertise.

Leisure Family

6/10

Pleasant

17 May 2025

Sumayia

Rooms needs means of ventilation , furniture needs to replace with new ones , carpet old and smelly. I have a sick husband and his hard to move him from one hotel to another

Business_and_leisure Family

10/10

Exceptional

17 May 2025

Ricky

I liked how every room had a small kitchen and dishwasher inside and the hotel provides any necessary dishware you need

Business_and_leisure Friends

10/10

Exceptional

16 May 2025

Danny

Patricia checked us in! Very personable and helpful. Excellent customer service skills! Facility isn’t fancy but it’s more than adequate for those traveling on a budget.

Business_and_leisure Family

10/10

Exceptional

08 May 2025

Anne

It was good.

Business

2/10

Poor

07 May 2025

Maggie

The front desk employee was very kind. Unfortunately, when i parked (on the backside of the hotel, since there was no available spots before that) it was dimly lit, there was a handful of men standing around a broken down car that then began cat valling and making kissing noises at me. Walking to the room the hotel was run down and creaky. There were people yelling down the hall at eachother and playing music loudly in the laundry area. We got to the room and the curtaons were sained and the room smelled musky. We used the shower and when i put the towel down on the floor to keep the floor dry, I picked it up after our showers and the side that was on the floor was brown and dirty. Someone started jiggling our door handle a short bit later (around 9:30pm). We checked out and made other artangements after that as i did not feel safe.

Leisure Family_with_children

6/10

Pleasant

05 May 2025

Jonas

Staff at the desk were friendly and helpful. We were disappointed that kitchens had no utensils, dishware, or cooking pans. They had to be requested and took hours to be available because the front desk was understaffed.. I'm not blaming the person at the front desk (she was kind and helpful), I'm blaming policy and lack of staff.
Also, the advertised pool no longer exists.

Leisure Family

6/10

Pleasant

29 Apr 2025

Sophia

Nuce room. Smaller than i expected. Staff was gteat when you could find them. They had to many tasks for 1 perspn which kept them
unavailable.
Kitchen items were available upon request. I plan on staying again. The price is definitely unbeatable for what you get.

Leisure Pet