Holiday Inn Express and Suites Columbus Polaris Pa

4/10

Poor

14 Mar 2026

Chad

Electric went off which is not hotels fault. I assumed they would have a better backup plan for when this happened. No lights, air or hot water. Other than that the hotel is great.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Tami

Nice hotel. There was construction going on but I don’t think it bothered our experience too much.

Partner

8/10

Excellent

08 Mar 2026

laura

They are renovating and the dining area and reception were a mess. Breakfast was disappointing, possibly due to the renovation but both days we went at different times and it was busy with limited choices. Picture showed a hot tub, there is no hot tub. The site also doesn't mention one but my husband was disappointed. Pool was awesome for kids, not warm enough for me. Our room was clean and recently renovated. The housekeeping staff was very friendly. We were on the 7th floor and could hear traffic and some jerk revving his engine so high it sounded like muffled gunshots for hours and it was difficult to sleep the first night.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Raymond

The hotel room was very nice. It has been recently renovated, but I wish they would tell you that they are in the middle of a construction when you walk in the lobby. The breakfast was okay.

10/10

Exceptional

02 Mar 2026

Mr Gatto Green

It’s so great and friendly Hotel and a nice breakfast. It’s also is great for kids because the pool.

Family_with_children

6/10

Pleasant

01 Mar 2026

Shaquanne

We recently stayed at this hotel after traveling from Wisconsin with our young children. Before booking, I specifically called to confirm they had connecting rooms available. I was told that connecting rooms were possible and that we would be in rooms 601 and 602. However, upon arrival, we were assigned rooms 601 and 603. While they were side by side, they were not actually connected, which was disappointing given that this was an important factor in choosing this hotel.
Check-in took over 20 minutes, and one of our rooms was still being cleaned when we were checking in. Despite this delay, our request for a later checkout was denied.
We were also not informed that the hotel was undergoing renovations. The downstairs hallways looked like a construction zone, and the main lobby had raw concrete floors. It would have been nice to know this ahead of time.
The kids did enjoy the pool, which was a highlight for them. However, there was a very strong chlorine smell that left my eyes burning and made my stomach turn.
The complimentary breakfast both smelled and tasted amazing, but unfortunately it was set up in the lobby area where construction was taking place, which made the experience less enjoyable.
In the end, housekeeping did not arrive right at checkout time, so we weren’t rushed out the door. Overall, there were some positives, but the lack of communication about the renovations and the room situation made the stay more stressful than expected.

Family_with_children

6/10

Pleasant

01 Mar 2026

Andrea

Would not recommend unless traveling with kids or large groups.

6/10

Pleasant

28 Feb 2026

Phillip

Room was clean and comfortable and the pool was great. Only problem we had was the hotel was being remodeled and there was no mention of this anywhere before we booked and that took away from the overall experience not to mention the breakfast area was setup on random tables because of the remodel.

Family_with_children

10/10

Exceptional

28 Feb 2026

John

Great

Self

10/10

Exceptional

25 Feb 2026

Lynn

Even though construction was going on in the lobby, they made the stay very comfortable. Rooms clean and lobby was magically put back together for breakfast

Family_with_children

8/10

Excellent

19 Feb 2026

Denese

The room was clean and staff was friendly

Family_with_children

8/10

Excellent

17 Feb 2026

William

Nice room.

10/10

Exceptional

01 Feb 2026

alexander

Everything is satisfied me ! Really enjoyed staying with the family for couple nights. 🙏

Leisure Family

8/10

Excellent

19 Jan 2026

Sonya L

We were out in a newly renovated room. It was beautiful and very spacious. Made our stay with 2 adults 3 kids very smooth. I always appreciate how clean everything is at this hotel.

Leisure Family

8/10

Excellent

03 Jan 2026

Krista

The rooms were recently renovated, so they were very impressive- clean, spacious, and all new items! The staff was friendly, and we love the pool!

Friends_and_family Family

8/10

Excellent

03 Jan 2026

James

Yes

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Yoshinobu

Family friendly.

8/10

Excellent

28 Dec 2025

Kayla

Clean, remodeled room with welcoming staff and nice pool facility!

Leisure Family_with_children

6/10

Pleasant

02 Dec 2025

Michelle

Hot tub was concreted in & small lazy river has no floats.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Doug

breakfast bar incompleat,food was sub par

Leisure Family

10/10

Exceptional

09 Nov 2025

Leonardo

Room was clean. Staff was courteous. Got there right when swimming pool closes and Del gave us an extra half hour for swimming. Breakfast was good.

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Norman

Room clean, was cleaned while I was out. bed comfortable, coffee in room decent. Lobby coffee very good available all the time.

Business Self

10/10

Exceptional

21 Oct 2025

Kathryn

Clean room. Comfy bed.

Business_and_leisure Self

8/10

Excellent

20 Oct 2025

david

Staff were very friendly! The hotel was under some construction, not a deterent for kur 1 night stay.

Leisure Family

4/10

Poor

06 Oct 2025

Kimberly

DO NOT STAY HERE. Only thing good about this place is that I didn’t see bugs. The white guy Todd at the desk is extremely rude. The pool looks like a disgusting, outdated YMCA. The tv guide doesn’t work…hard to see the channels, no streaming available (not even Netflix). No outlet by the bed, etc. Gym was also closed for construction.

Not worth $200 a night, maybe $50.

Leisure Self

10/10

Exceptional

03 Oct 2025

Dana

The breakfast was great enjoyed it very much

Leisure Partner

10/10

Exceptional

28 Sep 2025

Ranada

Good

10/10

Exceptional

15 Sep 2025

Ashley

Very nice hotel and stay

Really nice hotel. Renovations were going on and you are told upfront but it's not bad. The rooms is very nice and comfortable. The door going into the shower is interesting. It opens into the shower under the shower head so when you turn on the shower it is a shot of cold water. The guide for the tv is obnoxious. It's difficult to use. The pool is fantastic! It's a mini pool park with waterfalls, a lap pool and small lazy river. Very comfortable.

The breakfast area is nice. There is also an outside courtyard when it is nice. The food is okay but there are quite a few options. We had bacon and it is very thin. Wasn't too filling. Coffee isn't bad but is watery.

Partner

10/10

Exceptional

08 Sep 2025

Eliezer

Very clean great customer service close to everything

Leisure

10/10

Exceptional

06 Sep 2025

John

Love the breakfast

Leisure Family

10/10

Exceptional

01 Sep 2025

Shelbi

Great spot for people with littles!

Clean room- although it could use some updating but just happy it was clean! Staff was amazing upon check in and out. Pool area was wonderful especially with littles! My only complaint was the pool had too much chemicals in it i think? It made our eyes burnt maybe we are just sensitive!! Overall a great stay and we will be back.

Friends_and_family Family

8/10

Excellent

30 Aug 2025

Francielle

The place is very clean, the beds are comfortable. It has a large, clean pool, and the hotel staff is very helpful. The breakfast was delicious, with something different every day.

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

Alohna

Nice hotel breakfast was good and convenient

Business

8/10

Excellent

22 Aug 2025

Kelly

The property was very clean and rooms were spacious.

Leisure Family

6/10

Pleasant

22 Aug 2025

Stephen

The room had a bad smell like the last occupant was a wet dog.
The fruit selection at breakfast was minimal at best. Most of the equipment in the exercise room did not function.

10/10

Exceptional

22 Aug 2025

Tonya

Really nice hotel with a great pool and great breakfast.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Emese

This hotel is well managed, everybody is helpful. Room was very clean and smelled fresh.
I would choose this hotel again for my stay.

Leisure Family

4/10

Poor

20 Aug 2025

jeannette

The property was ok the staff upon arrival was not very nice to me. I have tried to call and talk to the assistant manager Todd but they won't put me through to him and I did let them know how Unhappy I was staying there. The people upstairs were very loud and making a lot of noisy banging after 10 pm ant night both nights my grandchildren and I stayed there. The smokers outside were very loud after 10 pm on Friday. Saturday night they were not so loud

Leisure Family

10/10

Exceptional

20 Aug 2025

Craig

We got in a little early and were able to check in and go swimming. That was great and refreshing. Good stay.

Leisure Family

10/10

Exceptional

19 Aug 2025

Jennifer

Wonderful

The room was clean. The front desk staff was wonderful and polite. The complimentary breakfast was very good. Overall it was a wonderful stay

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Michael

On the road going to Montana

Was passing through on a roadtrip to Montana and to see family in Columbus. Very nice hotel, room was more spacious than I saw in the photos. Excellent breakfast with plenty of choices. The only downside was the AC in the room didn’t cool down as much. Everything else was top notch.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Jamey

Clean hotel with friendly staff

4/10

Poor

13 Aug 2025

Verified traveler

It was just ok. A little dated. No USB ports to charge any devices. When we called to the front desk asking about charging options “we can’t help ya”

Friends_and_family Family

8/10

Excellent

10 Aug 2025

Genessa

-

Leisure Friends

8/10

Excellent

09 Aug 2025

John

Fitness room needs help but if that is not a priority it is a nice place to stay in a good location.

Partner

10/10

Exceptional

04 Aug 2025

Kim

Excellent service and breakfast

6/10

Pleasant

04 Aug 2025

Heather

The cleanliness of the room was not up to par. The furniture has holes that were sewn and long hairs in the freezer that was also frozen over because someone had left the fridge open before we got there. Also we were not told housekeeping would enter our room to clean even though we booked 2 nights. I did not like that and thank that’s a crazy policy. Also 2 vehicles appeared to have gotten windows busted out. 1 on night one and 1 on night 2.

Leisure Family

10/10

Exceptional

04 Aug 2025

Linda

Enjoyed our stay. Everything was in pristine condition.

10/10

Exceptional

04 Aug 2025

tammy

We stayed at this hotel for one night on our way home from Nashville spacious room. We had the one with multiple beds. The beds were unbelievably comfortable very clean. Breakfast had many good selections and the woman who was taking care of the dining area area. Worked her butt off, keeping it clean and well stocked we went to the pool, which was nice and good for young children. My only complaint was the hot tub had been closed off and no longer there but the pool itself was nice and quite large. I would definitely stay here again.

Leisure Family

8/10

Excellent

02 Aug 2025

Gary

Room cleanliness

Room was dirty, some of the coffee pods had been used and not replaced.

Friends_and_family Family

8/10

Excellent

01 Aug 2025

James

Property is very clean and the parking lot security was exceptional.

The beds are way high and difficult to get in to.

Leisure Family

8/10

Excellent

01 Aug 2025

Mark

The only issue I had was that my room had a water leak in it from the a/c and instead of vacuuming up the water, they just put some 1x1 floor pieces over it but my room still had that dank smell of standing water. The staff and everything else was great.

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Tiffany

Pool was amazing for kids very clean hotel

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Charles

Friendly staff. Easy check in. Very good room, bed, bathroom.

Business Self

2/10

Poor

27 Jul 2025

David

Truck got stolen

Family_with_children

4/10

Poor

25 Jul 2025

Lona

Hallway and room smelled like weed. The shower curtain was hanging by a thread. There were stains all over our bed sheets. The breakfast was okay. Nothing special. The pool is nice for the kids. There is no hot tub, which was disappointing. If you’re going to spend this much for a hotel room, I’d recommend going somewhere else. We loved Drury, which is right down the street.

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Leilani

The staff was wonderful. Very friendly

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Sandra

Soft beds - quiet rooms. Would stay here agaib

Leisure Family

8/10

Excellent

13 Jul 2025

Stephanie

Very clean! Friendly staff, good location for shopping

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Carrie

Clean and comfortable beds. The pool was AWESOME! The front desk staff was so friendly especially the lady with the 8 month old(I forget her name) she was sooooo sweet.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

joni

Everything

Leisure Family

10/10

Exceptional

18 Jun 2025

Caitlin

Very friendly front desk staff!

Leisure Family

10/10

Exceptional

15 Jun 2025

John

Stayed here before. Good value and love the breakfast

Leisure Family

10/10

Exceptional

13 Jun 2025

Larry

No problems

Leisure

8/10

Excellent

28 May 2025

Cameron

It was ok the bed was hard and firm

Partner

2/10

Poor

28 May 2025

Joe

What happened to the

10/10

Exceptional

27 May 2025

Elaine

My visit was awesome. Thanks to the team that cared for me.

Friends_and_family Family

10/10

Exceptional

23 May 2025

Michelle

It was really nice

10/10

Exceptional

14 May 2025

Mark

Clean

Hotel was very clean and staff were friendly. Will be returning.

Friends_and_family Family

8/10

Excellent

11 May 2025

Lamont

Great breakfast and service.

10/10

Exceptional

04 May 2025

Ella

Just stayed one night and chose this hotel specifically for the pool for my 4 year old granddaughter. We had an absolute blast! Hotel and staff were very nice and we loved the pool.

Leisure Family_with_children

10/10

Exceptional

03 May 2025

Verified traveler

The best kitchen service!

The breakfast was great. The kitchen staff went above and beyond to make you feel welcome. The dining area was spotless and the food was good, hot and serice area was clean.

Friends_and_family Family

8/10

Excellent

02 May 2025

Rebecca

Take the hot tub off the advertising lol.

It was decent. The room was nice, the kids enjoyed the pool. I was disappointed that it still advertises a hot tub. My wife really enjoyed the hot tub when we stayed in the past and it did not show that it had been removed. Otherwise it was a nice stay.

Friends_and_family Family

10/10

Exceptional

29 Apr 2025

Kevyn

Birthday trip

Perfect location, great value, very friendly front desk (Todd)

Partner

8/10

Excellent

15 Apr 2025

Jonathan

The breakfast was great except for the lady who ran it, she was unfriendly and borderline rude.

Friends_and_family Family

8/10

Excellent

07 Apr 2025

Jeraldine

Very friendly staff except the breakfast person who was not very friendly

8/10

Excellent

07 Apr 2025

Julia

Family time

Everything was great. The only thing I would recommend is getting the pool chemicals in order. The water was a little cloudy, you could smell how strong the chemicals are as soon as you step in the building. The next day my 7 year olds eyes were swollen from all the chemicals. I did not allow him to swim before we left and the swelling went down the next day.

Friends_and_family Family

8/10

Excellent

05 Apr 2025

Patricia

7 th floor had an engine type noise.

10/10

Exceptional

03 Apr 2025

Denise

Columbus Stay

The hotel is very convenient to Polaris mall and major shopping. The room was clean and updated. Our family loved the pool but it was very crowded. Overall I would definitely stay here again.

Friends_and_family Family

8/10

Excellent

03 Apr 2025

Patrick

Elevator needs a good cleaning

Leisure Partner

10/10

Exceptional

01 Apr 2025

Nicholas

Excellent breakfast selections, with nice seating area. Elevators make an unsettling mechanical noise when moving. This noise was very evident in the first room we were booked into which backed directly onto the elevator shaft wall. We asked immediately to be moved and were moved the equivalent of 3 rooms down from the elevators and could still hear it a bit. Desk clerk stated that they have had previous complaints about the elevator noise, yet it still exists.

Leisure Partner

10/10

Exceptional

01 Apr 2025

Christi

I loved the sheets on the beds. The bed was comfortable but it was extremely squeaky, even with the smallest movement. Despite this property having so many families (they have a great little water park for the kiddos), it was very quiet in the evening and we were near the elevator and we didn't hear anything overnight. housekeeping was great.

Leisure Family

2/10

Poor

31 Mar 2025

Andrew

We have stayed at this property multiple times. This last time was a terrible experience. Our room was not ready at 7pm day of check in (4pm is supposed to be check in time). Once we finally got in our room the mini fridge did not work, hallways smelled of smoke and the shower was ice cold. Over the 2 nights we stayed, the room keys deactivated 6 separate times. Front desk blamed us on this saying that we had them near our phones. After the last time they sent maintenance up who had to re-key and remove the entire door handle to get it working. When we asked to speak with a manager, they stated they don’t have one on site. I was not given an option to leave a message or have one call me either. We will not be staying here again. This hotel costs much more than similar ones in the area and was not worth the added costs.

Leisure Family

8/10

Excellent

30 Mar 2025

Verified traveler

Everything was pretty good only issues were that there was what looked like food on the light switch and plastic around it there was only one trash can in the entire suite and on one of the bed at three of the corners the seam of the blankets were ripped out besides that employees were pleasant and kind and the bed was very comfortable

Friends_and_family Family

6/10

Pleasant

29 Mar 2025

Erin

The hot tub was not operational by the pool.

Leisure Family

10/10

Exceptional

29 Mar 2025

Ottianna

It was nice

Family

10/10

Exceptional

27 Mar 2025

Megan

We had a great time for a one night stay. VERY clean! Pool was great and the kids had a wonderful time

Friends_and_family Family

8/10

Excellent

27 Mar 2025

Harmoni

The property was fine, the walls are very thin. Plan that the pool will be filled with kids.

10/10

Exceptional

26 Mar 2025

Kate

The pool is great for the kids

Leisure Family_with_children

10/10

Exceptional

25 Mar 2025

Angie

The room was very spacious. The bathroom and room itself were so clean. The pool was was above average with fun features for the kids.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Christopher

Nothing to complain about it

Leisure Family_with_children

8/10

Excellent

18 Mar 2025

Rob

Would stay again

Leisure

8/10

Excellent

16 Mar 2025

Adam

Great

Business_and_leisure Family_with_children

10/10

Exceptional

15 Mar 2025

Destiny

Really loved the pool area & shower❤️

6/10

Pleasant

14 Mar 2025

Walt Ward

Started to check in and the front desk worker took a call and handled the call and then proceeded to check me in

2/10

Poor

14 Mar 2025

Sheila

Horrible

I will never step foot in this place again. The fire alarm went off the first night twice, very loudly in room. Was frustrating but we got over it. The next night was complete chaos, the alarm went off EVERY hour if not more. Staff at first said kids were pulling it but there was no way. A family member of mine asked the staff about it and they said \"I'm tired of hearing it too and I am tired of getting calls about it.\" Meanwhile, we are paying to stay there, and not sleep. We were not offered any compensation except points to spend money at another holiday inn at another time. While this was at least something, I would have preferred at least some money back seeing as it was impossible to sleep. These weren't just subtle alarms either, I am talking loud and giving me anxiety the entire night. The room across from us left because their kids were crying and scared every time it went off. I felt bad for the workers as some were so nice, but it truly was a horrible experience.

Friends_and_family Family

2/10

Poor

09 Mar 2025

Alyssa

Stayed at hotel for one night, fire alarms went off every hour all night long. Supposedly not their first run in with this issue and no warning was given to us. You stay at a hotel to get a good nights sleep only to not get that what so ever. No contact from customer service on the issue

Leisure Family_with_children

10/10

Exceptional

06 Mar 2025

Verified traveler

Very clean rooms and well maintained. Excellent customer service.

Friends_and_family Family

6/10

Pleasant

05 Mar 2025

Shahhida B.

Average stay. Good breakfast. Pet fee should not be 75 dollars, my dog leaves less of a mess than most people

Leisure Pet

4/10

Poor

05 Mar 2025

Heather

Amber was great at check in. Beds were clean. Bathroon had mold on the ceiling and the exhaust fan did not work. We I told the front desk the statement was \"oh okay\" I have a picture if the mold on the ceiling. Ibgot charged twice. $257.13 on 2/27/2025 then charged $157.13 on 03/01/2025. 2 different cards. I spoke to Todd. Told me to wait 3-5 days. $414.13 is a lot to be on hold for 1 night.

Leisure Family