Name: Ramada by Wyndham Columbus Polaris
Address: 6767 Schrock Hill Court, Columbus, 43229, US

4/10

Poor

01 Aug 2026

Raeven

Not well kept, the shower floor in our room had a big crack in it when we arrived. Not enough pillows and couldn't get any extras, doors inside have to be forced open. Overall just not a well kept hotel.

2/10

Poor

30 Jul 2026

LaTanya

The rooms were stale smelling, the rooms and amenities actually need upgraded.
The staff was amazing.

2/10

Poor

23 Jul 2026

Natasha

The bathroom was horrible I had to clean before using, the property definitely needs help the pics look nothing like what was online. I did see they were renovating but I won’t stay there again. Was non smoking and room smelled like an ashtray plus weed smell throughout entrance and hallways. Everyone was nice but definitely needs better management.

4/10

Poor

20 Jul 2026

Erin

I hate to complain because the two front desk employees that I talked to tried their best and were so kind…. But this hotel could have done better. It was filthy, loud, unkept. This was a non-smoking hotel but our room was so stuffy with leftover smoke that my kids and I were miserable. We left for dinner one night and came back to our room smelling like weed, because someone was smoking in their room and it flowed through the vents. The doors stuck so hard when you opened them that you could hear them all the way down the hall, it sounded like they were being slammed shut. There were chicken bones on the floor in the hallway in the morning that we were checking out… the dining room was covered in trash both mornings. We tried checking out two days early, but we already paid in full ahead of time and the manager refused to respond and refund our money… it was a disaster. It was overly priced… sorry!!

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Sarah

The staff was lovely. The breakfast was fine, and they made good efforts to constantly top up the hot dishes. That air conditioning, though... while the room was cool it was also very clammy. The sheets felt damp, the carpet felt damp, and no amount of fiddling with the AC dried the room out. Other than that it was a good experience. Don't forget to tip when you leave, the cleaning staff was works very hard!

Partner

6/10

Pleasant

19 Jul 2026

Jayne

The staff was kind and helpful, but the rest wasn’t great. Breakfast was very limited, our shower curtain and

2/10

Poor

19 Jul 2026

Sharon

The appearance is run down. Weeds and overgrown landscape is horrible. Building is falling apart, vehicles seats outside and some with flat tires, trash everywhere include beer cans everywhere. A grill and kitchen table leaning against building . The pool area has turf (only nice looking thing) but the trash and people’s clothes (no one was even in the pool area) are all over the ground.

We didn’t even step into the place based on the appearance of the place.

Partner

2/10

Poor

13 Jul 2026

Rich

This Was The Worst Hotel I Stayed At, The Room Wasn't That Clean, The Hallway Had Small Debris On Floor, TV Worked The First Day After That It Wouldn't Go Past The Home Screen. Breakfast Is Supposed To Be Served From 6:00am To 9:00am, That Wasn't Brought Out Till Around 6:30am. The Area Around The Hotel Looks Like A Ghetto. To Top It Off Saturday Night A Bunch Of A-Hole Gangbangers Decided To Break into At Least 20 Vehicles, Mine Included. When The Night Clerk Was Asked If He Saw Anything, He Said Yes, When Asked If He Did Anything, He Said He Was Too Scared To Do Anything, When Asked If He Called The Police, He Said He Was Too Scared To Do So, No Security On Premises, Has A Security Camera, But DOES NOT Work. I Would Never Stay At This Property Again, I WOULD STAY IN A PORTA POTTY FULL Of FECES Before I Would Stay Here. To The Owners, Shame On You To Run A Hotel Like This.

Family

2/10

Poor

09 Jul 2026

Jennifer

Air conditioning didn’t work room wasn’t clean

Family

10/10

Exceptional

08 Jul 2026

Devendra

Very nice

Friends

8/10

Excellent

04 Jul 2026

Brian

It was a clean room. Nice mattress .nice area. The breakfast was definitely lacking though. It had waffle maker but everything stuck to it. The eggs and hash kept running out and we're never filled at the same time. The milk and juice were in cartons and small cups that also kept running out.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Elizabeth

The exterior was not in the best shape. The lobby was hot. The room was clean. They appear be under renovations….maybe?

Family_with_children

2/10

Poor

26 Jun 2026

Min. Jerome C.

Upon my arrival, I learned they had no lights. People were hanging outside like.... so I didn't stay, they couldn't help me find something else either.

2/10

Poor

25 Jun 2026

Helenea

Had to cancel, had issues with upkeep of hotel, tried to cancel they would not honor it.

4/10

Poor

22 Jun 2026

Oswaldo

Bad smell

Self

6/10

Pleasant

22 Jun 2026

Deborah

Major construction going on. Nice breakfast.

Family

2/10

Poor

21 Jun 2026

Eric

Where to start? I knew we wouldn’t be staying the second we approached the parking lot. Full of weeds & pot holes. Exterior of the hotel was slum like at best. Then add in the random vagrants hanging out at the front door. Perfect. Too many odors in the lobby, hallways & room to identify. Obvious insect problems & damage. Desk staff was extremely rude. Once I saw the room I asked if anything else was available because the room was filthy. He said no, turned and went back into his office. Did not feel at all safe at this property with my 2 young daughters. Left after 30 minutes. Front desk guy saw me put the keys back on the desk & did nothing. The absolute worst hotel I have ever seen in my 51 years on this planet. Will be asking Expedia for a complete refund. Wish me luck.

Run, don’t walk away from this place.

Family_with_children

6/10

Pleasant

19 Jun 2026

Faith

It was pretty worn down but worked for what we needed it for

My issue was with the deposit. They charged me 50 dollars twice and only refunded once. I have since disputed this with my card company but I don’t appreciate that.

2/10

Poor

15 Jun 2026

Alexis

The hotel itself seems very old, there was an odd odor when you entered the hallway, and a different smell in the room. We found one very large cockroach on the bathroom wall, and a picture frame was falling off of the wall above the bed. The fridge did not work. There was no shampoo or conditioner in the room.

Friends_and_family Family

4/10

Poor

14 Jun 2026

Raymond

Room smelled, air conditioning rattled and was very loud. Door didn't lock looked like it had been kicked in. The layout of the room made no sense bed was opposite of the tv and tv didn’t turn or move. Bed and couch were old, worn and very uncomfortable.

Family

2/10

Poor

14 Jun 2026

Martín

hicieron un cargo a mi tarjeta que yo no había autorizado

10/10

Exceptional

09 Jun 2026

Ronald

This has always been my favorite hotel because it's not to rich and it's not poor. It's a great hotel for family's and just regular normal people who want to get away or are here for work but don't want to spend there life savings for a place to stay. This hotel will always be my favorite

Self

2/10

Poor

07 Jun 2026

Jim

Nothing worked. Door knobs were missing. Deadbolts on rooms did not latch. Elevator ‘broken’. For how long, nobody knows. I was afraid to even look for the pool.

Family

2/10

Poor

07 Jun 2026

Shelly

The first thing we do when we walk in, they said the electric was out of half the building. And that we could decide to go somewhere else, but it takes so long to get a refund back. we were so tired we didn’t even care about no electric cause we were going to sleep. We figured since we are going to sleep we didn’t care about the electric, but as soon as we walked in, we noticed The floor was sticky. You can obviously see it wasn’t clean the only thing that I thought was clean was the bed we did have lights. The air-conditioning finally kicked on at 2 AM in the morning with it being on high. I had to get up and turn it off. I was gonna take a shower in the morning. The tub was absolutely disgusting. Somebody looked like they shaved in the tub, there was still hair and dirt in the tub so I went down downstairs to get coffee and maybe some breakfast and nothing look good. The coffee was just something basic. The staff was making their cup of coffee the other staff had to tell the other one to move out of the way, but the coffee pot was almost gone, so I had a half a cup of coffee and no food. The breakfast was kind of basic. for the amount of money that we paid. It was definitely not worth the stay. I would never stay there again. The outside of the building was kind of ran down. It looked like it was being repaired everywhere. I guess that’s what happens when you come in at night with no lights.

Partner

8/10

Excellent

06 Jun 2026

TraeShaun

Overall the stay was good! There was an issue with the TV in the room, and had a bug that I couldn’t tell what it was, but the stay was good nonetheless. Staff were very helpful and kind

Family

8/10

Excellent

05 Jun 2026

Roger

Even though room was dated, it was clean. Elevator was not working and I saw elderly guests struggle on stairs. Front desk attendant was nice, good. Air conditioner worked well in room but not in hallway

Family

8/10

Excellent

02 Jun 2026

Tracie

Clean rooms. Staff ok. Night crew nice, although we didn’t get the room we paid for. Paid for a king and got 2 queens (which were less than the king). They blamed it on Expedia not have g the correct info and then told us the room cost the same because it was on the second floor (made no sense!)
Breakfast was great. Parking lot a little tore up. But place was a good place to stay.

Family_with_children

6/10

Pleasant

29 May 2026

Luke

The room was musty the entire stay; no internet in the room.

Self

2/10

Poor

26 May 2026

Dalon

Terrible experience from start to finish. We arrived at the hotel around 6 AM after driving for 8 hours. We originally booked a large room with two beds for me, my mom, and my two sisters. When we got there, the front desk told us the room we booked was “not available” and gave us a king room with a sofa bed instead. Since we were exhausted, we accepted it for the night.

The room was disgusting. The smell of cigarette smoke was extremely strong, like people had been smoking in there for days. The floors were dirty, and the whole room felt unclean. The worst part was the sofa bed didn’t even have a mattress and was broken, so we couldn’t use it at all. Four of us ended up having to share one hard bed after an 8-hour drive because there was nowhere else to sleep.

The next morning, we explained everything to the front desk, and the lady told us she would switch us into the room we originally booked when we came back later. After spending the day out shopping, we returned only to be told by another employee that nobody informed her about the room change and that all the rooms were fully booked. At that point, we had no choice but to leave and find another hotel.

This was one of the worst hotel experiences we’ve ever had. Dirty room, terrible communication, broken furniture, and no effort to properly accommodate guests. I would never stay here again and would not recommend this hotel to anyone.

Family

4/10

Poor

25 May 2026

Timothy

Got this as a last minute booking. That's all it should be. If you have any other options don't stay here.

Friends

2/10

Poor

17 May 2026

Jean

Don’t stay there

6/10

Pleasant

15 May 2026

Kailee

!

Family_with_children

4/10

Poor

15 May 2026

Rehan

Breakfast was OK and room was not clean

Family_with_children

10/10

Exceptional

08 May 2026

Nelson

The hotel is good and clean I like they give a breakfast and has gym and laundry also it's affordable.

Friends_and_family Family

2/10

Poor

29 Apr 2026

Susan

Hotel didn't have power. Refused to refund. Stay away.

2/10

Poor

28 Apr 2026

GLORIA PRETTYWINGS

The staff was nice but the property was horrible. The power was out until 2am. It was the worst stay ever. There was always something wrong in each room. We relocated and still issues. Toilet would not flush. It was just more than I could stand. Could not sleep. Ceiling was leaving. They should have accomadating customer with a half off price for rooms since the electric was out for hours. Never again.

Family_with_children

8/10

Excellent

28 Apr 2026

Eric

The only problem I had was that someone had their TV cranked up all night

Friends_and_family Friends

4/10

Poor

27 Apr 2026

Lora

The room was clean enough but the television would not turn off, the bathtub was not in the best condition and the faucet in the tub and sink had steady streams all the time. There was a partial power outage in the hotel and I will say that the staff did make sure we had a room with power for medical equipment. The door would not lock from the inside for extra security. Although it was not raining, there was water leaking from the ceiling in the hallway.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Angela

Room smelled awful. We couldn’t stay there.

10/10

Exceptional

26 Apr 2026

Gregory

Yes

Self

2/10

Poor

26 Apr 2026

Nadim

Property was very dirty and tired looking. The property is not being taking care of by the owner of this property and it shows.

About 8 pm Electricity was out and first advised it will be back at 9:30 pm then followed up at 10 pm and was told 2 to 2:30 am.

Around 10 pm 2 cockroaches running around on one of our bed.

We brought the situation up with the front desk but nothing was done.

We left the hotel at 11 pm same night and booked another hotel and moved there.

Since I booked through Expedia, hotel stuff did not care and suggested I should talk to Expedia.

I have requested to fully refund the money for the day since it’s a valid reason why I could not stay there with my two children.

I will never visit this hotel again and I will not suggest anyone to stay there and as a matter of fact you should stay away from this property.

If Expedia doesn’t refund me fully, they will loose a client for life.

Thank you,

Nadim.

Family_with_children

4/10

Poor

26 Apr 2026

Jenna

Found a dead cockroach in our bathroom.

Friends_and_family Friends

2/10

Poor

26 Apr 2026

Jim

The tv didn’t work .. the bathroom door would lock you in … the room had a huge spiderweb with bugs in it .. the elevator broke .. there was a leak in the hallway .. the front door was broke .. the breakfast was trash and the tables were dirty even tho the staff was sitting there on their phones .. worst hotel I’ve ever stayed at !!

Friends_and_family Family

2/10

Poor

26 Apr 2026

Pat

Honestly if there was a score lower than one star this hotel would get it.
Not sure how Ramada lends its name to this hotel

Friends

2/10

Poor

26 Apr 2026

Anna

Filthy, cockroaches everywhere. Stained sheets, roof leaking buckets everywhere catching water. Multiple abandoned vehicles in parking lot. Sketchy people hanging around outside barefoot, sitting on sidewalks. Doors slamming all night people running up and down hallways and yelling all night. This was the worst hotel experience of my life and I’m not too picky. This place needed to be condemned.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Danielle C T

There was a non-disclosed $50 deposit required upon arrival; stated that it was cash only!
There was a splash stain on the wall behind one of the beds, the HVAC unit made a dripping noise all night. The paint touch ups left splashes EVERYWHERE and the curtain rod in the bath was falling out of the wall.
I was there for ~10 hours and while the bed was comfortable and the sheets seemed clean. . . . Not sure I would stay there again.

Self

2/10

Poor

24 Apr 2026

David

If I could rate it negative stars, I would! As I was checking out, a customer was complaining that he was double charged for incidentals. I left and didnt think anything of it. I checked my card and saw the $50 was pending...figured it would drop off like always. Then the next day another $50 charge was pending. Another day later, the first charge posted to my account. Two days after that the second charge dropped. Called hotel. They said it would drop off in a couple days. This was a week ago. Had to call credit card company to dispute the claim. I can only hope for the best at this point. The hotel staff was ignorant. I asked about good local places to eat and they told me to just google it as they only eat at home. Turned on the TV and only three channels worked. By far the worst hotel stay in my life. And if this is who EXPEDIA uses as a resource for consumers, I will be doing my business elsewhere. Hands down the worst stay I have ever had!

Family

2/10

Poor

24 Apr 2026

joseph

The place is falling apart. Between the mold/mildew smell and the deterio

2/10

Poor

22 Apr 2026

Amanda

Dirty tub and roaches. Didn’t stay longer than 5 minutes and re refusing to refund me. I will be contacting the BBB AND health department if I do not receive a refund. I have pictures.

Partner

8/10

Excellent

19 Apr 2026

Richard

Clean room, friendly staff, and excellent price.

Friends

8/10

Excellent

18 Apr 2026

Hayden

N/a

Partner

6/10

Pleasant

18 Apr 2026

Sandra

Don't know. Wouldn't have gone into either place.

Partner

6/10

Pleasant

15 Apr 2026

David

It is absolutely run-down, inside and out...grass was about a foot tall ....the ONLY thing the continental breakfast offers thats edible is the waffles

Pet

2/10

Poor

12 Apr 2026

leopoldo

You can hear people talking until 3am and you can even sleep because of that

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Marcella

Clean room needs a little updating

Friends_and_family Friends

10/10

Exceptional

30 Mar 2026

Daniel

Easy to check in.

4/10

Poor

28 Mar 2026

Daniel

Leaking bathtub and sink faucet. Continental breakfast was late. Building condition was very poor inside and out.

Self

2/10

Poor

08 Mar 2026

Terrence

The property cancelled my reservation without even notifying me! I had to stay with friends due to not being able to book another hotel in the area because of high demand.

4/10

Poor

03 Mar 2026

Tonya

This hotel is not in the best area and is in disrepair. Our room deadbolt did not lock. There were holes in the doors and it looked like the door had been kicked in before. The door jam was bent.

There were shady people standing around outside in the parking lot. The other guests down our hall were loud and there were loud cars driving in and out all night. Would not recommend. I will not be staying here again.

Family_with_children

4/10

Poor

23 Feb 2026

Breslyn

Hotel was not well maintained. Loud music all hours of the night.

Family_with_children

2/10

Poor

23 Feb 2026

Shawna

I rarely leave negative reviews, but this stay was completely unacceptable.

Shortly after arriving, cockroaches crawled out of the bathroom sink. That alone was enough to make us uncomfortable, but unfortunately it didn’t stop there. The room itself was dirty and in serious disrepair, outdated furnishings, peeling and damaged surfaces, and an overall neglected feel. The bathroom was especially disgusting and clearly had not been properly cleaned. Even the towels appeared dingy and unclean.

When my husband went to the front desk to report the roaches, the front desk employee actually laughed. There was no urgency, no apology, and no concern shown for the situation. That response was just as disturbing as the condition of the room. We were exhausted from a long drive, checked in later in the evening, and were leaving around 6:30am the following morning, or else we would have just left.

To make matters worse, loud music played throughout the night. The walls are so thin that you can hear everything. We were woken up again at 5:00 a.m. by more thumping music. A hotel stay should at the very least provide a clean, safe, and quiet place to sleep - this provided none of those things.

This was by far one of the worst hotel experiences we’ve ever had. I would strongly recommend looking elsewhere.

Family_with_children

2/10

Poor

22 Feb 2026

Jacob

Room was dirty and had cockroaches on the floor spa tub dirty and bathroom not clean should have done better research no refunds so it is what it is but won’t be staying there again not a good way to spend over 200 dollars

Partner

8/10

Excellent

19 Feb 2026

Melissa

staff was friendly

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Brandon

Not the cleanest

8/10

Excellent

28 Jan 2026

Camella

Room was very clean and breakfast was yummy.

Leisure Partner

6/10

Pleasant

22 Dec 2025

Melissa

I found a cockroach in shower this morning.

Friends_and_family Family

4/10

Poor

22 Dec 2025

Gregory

Day Staff friendly, that’s the only good
Halls reek of pot
First room 122, the TV didn’t work at all
Second room 103, TV worked but there were only a few Chanel’s that worked.
Shower diverter did not work, hard to get any hot water.
Mold growing on bathroom walls.
Bathroom door falling apart.

Was told the dryer was broke for about a week.

Will not come again.
Don’t go there

Business Family

10/10

Exceptional

15 Dec 2025

Samuel

Clean

Friends_and_family Friends

2/10

Poor

30 Nov 2025

Jarrett

Only upside was the jacuzzi tub there were roaches whole place smelled like weed music blasting all through the nights and the whole place just looked beat to hell

2/10

Poor

29 Nov 2025

David

This was our 4th and absolute LAST stay...the majority of the Hotel was occupied by extremely loud and obnoxious Latinos, the hallways and exterior grounds were absolutely disgusting and dirty, trash everywhere, we found roaches in our room...new carpet was installed very POORLY and it rolled under your feet because it was installed loosely...the Quality of the improvements such as carpet and paint are done so poorly that it makes the place even cheaper looking then it was...the staff are extremely lazy, unfriendly and DEFINITELY unattentive...they DID NOT clean the common areas...EVERYDAY I seen cars pull up ,several people get out of each, come inside and devour the continental breakfast and then get back in their cars and drive away...I was EXTREMELY unsatisfied and a little bit scared, especially walking my dog after dark...the worst part of all is that there's a million \"NO SMOKING\" signs yet 100% of the facilty smells like Marijuana, there were cigarette butts in the hallways ,entryways and all over the parking lot, ABSOLUTELY DISGUSTING...in all HONESTY I should have asked FOR a FULL REFUND...

Leisure Pet

2/10

Poor

29 Nov 2025

Gregory

Our mattresses were very worn but the worst part of it all were the roaches we saw in the morning. One on a table by the window and one on the sink. We will never come back.

Business_and_leisure Family

8/10

Excellent

12 Nov 2025

Karen

Front desk was wonderful room needs a little bit of upgrading and I had very inconsiderate neighbors but otherwise the hotel was ok

Business Self

6/10

Pleasant

12 Nov 2025

Brad

Hotel was very dated and needs refreshed. Breakfast was just so-so. overall clean, but needs some minor improvement.

Friends_and_family Family

2/10

Poor

03 Nov 2025

Rick

Large group of people drinking in parking lot. Empty bottles and cans left around. Smells in hallways poor maintenance in rooms and bugs in the room. Gentleman taking care of breakfast lounging in corner with his child. First tome i stayed was fine. After this experience wont be back and let as many people i could know dont go there while at the function i attended..

Leisure Self

4/10

Poor

02 Nov 2025

Michael

Room was clean. Sounded like a Mariachi band playing in the parking lot all night. Talked those guys and they were cool though.

Friends_and_family Friends

4/10

Poor

02 Nov 2025

Hamzeh

no room service. old motel. roaches in the bathroom

4/10

Poor

30 Oct 2025

Scott

Hotel is run-down, needs significant upgrades - left a negative impression of the Ramada/Wyndham brand. Auto-door at entrance didn't work properly, parking lot entrance door was not secure (doesn't lock). Old dirty carpet in hallway, bathroom door sticks & surface edges are shredding, walls need painting, no TV info card available & channels didn't match up to Spectrum on-screen guide. No info on phone to call desk - tried 0, which rang twice & connected but no one spoke or answered any questions. Sink only ran cold water until we crawled under to turn on the hot. Workout room: treadmill & exercise machine didn't work. The only dumbbells sets were 35 & 45 lbs. Breakfast - waffle maker & syrup, bread & bagels with butter & jelly & cream cheese packets, yogurt cups, past-ripe bananas, juice cups, coffee (no tea).
Positives: Quiet area close to interstates. Staff at check-in was nice & efficient. Bed was comfortable. Shower was nice, with good water pressure.
With the $99+ tax/fees, we expected better. Will not stay there again.

Partner

4/10

Poor

27 Oct 2025

ja

The place is not friendly at all

2/10

Poor

21 Oct 2025

Jennifer

The pictures do not represent the real property. Was under the impression that property was a short stay type of hotel no long term type of stay aka motel. I was put on the main floor, surrounded by the hotel residences who left their room doors open at all hours of the day. The room neighbors were signing from 10pm to 3am. The occupants upstairs were running back n forth loudly. The hotel looks like it was going through renovations. Our room was unfinished, half painted walls, bathroom aka toilet n shower area looked very questionable. Carpet was dirty, paint splatters (red in color), the room entry door was not up to code. meaning it was a hollow interior door, not a standard hotel door that is mandated by the state code enforcement. The only good thing I have to say about the hotel as an induvial opinion, the bed coverings were clean. I used my black light, to which I did not find any questionable stains or spots. The sheets, covers, and pillows were very clean. Speaking of the beds, the comfort level was a 3 out of 5 scale. I do not recommend a stay for a short time, unless you are in-between places to stay. I didn't feel threaten or thing I would be harmed, but I was not comfortable for my sanity which means I didn't not sleep well at all. Booked a 3 night 4 day stay, I quickly checked out at 6am the next day.

Business Family_with_children

2/10

Poor

08 Oct 2025

Charles

Room was nit vey clean and drain flies everywhere.

Friends_and_family Family

4/10

Poor

03 Oct 2025

Sanjay

The room lock did not work. It stayed unlock all along during my stay. Breakfash was ok.

10/10

Exceptional

28 Sep 2025

Yaw

10/10

4/10

Poor

25 Sep 2025

Brandon

Hallway smells horrible

8/10

Excellent

21 Sep 2025

JUAN

Property has bugs and it not well maintained, however I saw it’s under renovation

Business Friends

2/10

Poor

10 Sep 2025

Elizabeth

Terrible! And I mean terrible! Please don’t book!

Front desk has sign that states no refunds after 20 minutes. 1st red flag! Rooms are filthy and smell like cigarettes. We instantly asked for another room. The front desk suggested us to “spray” the room. No way! Gave us another room without carpet. Still smelled. Still dirty. Couldn’t sleep there even a night. Asked for refund within ten minutes of arrival. They said sure but hotels.com
Has to call us for it! Hotels.com worked with them for 3 weeks! Ramada said they approved and refund on aug 16, No refund. They decided to not give us one! We called back and the hotel said they weren’t giving the refund. So stressful. Worst people. Worst hotel. Please save yourself the headache. I’m calling the health department!

Partner

4/10

Poor

28 Aug 2025

James

Not Recommended

I made our reservations a year ago for this trip. I have a band and we traveled from Detroit to the Columbus area to play a wedding, so this was a business trip. A day before our stay, I called the hotel to comfirm everything and that we'd be checking in late. When we checked in after our wedding job, they didn't have the rooms I reserved and some of the rooms only had one bed, but our reservations clearly stated that each room was to have two beds.

Then they tried to upcharge me for two rooms being jacuzzi suites, which was not my fault and I shouldn't have to pay that. When I told them that I'd made our reservations a year ago I got nothing but blank stares from everyone that works there.

The hotel in general is dated in décor, and pictures and signs hanging on the walls all over the hotel are crooked. Everything hanging on the wall behind the front desk was crooked and the tv wasn't even straight on the wall in my room. The drain in the tub in my room was broken, so when I took a shower the tub started to fill up. The parking lot was filthy and it made you really wonder what kind of place you were staying at.

I would not recommend this hotel.

Business

2/10

Poor

28 Aug 2025

David

Trip was so bad we checked out a day early.

This hotel is extremely run down.
Large rolls of discarded carpet in random locations of the parking lot.

Parking lot is littered with empty and broken beer cans and bottles.

Construction crews staying at the hotel are in the parking lot at 7am blasting music & drinking. Woke us up boh days.

It smells terrible.

The room wasnt much better.

There was a window to our room which opened completely that we were never warned of and it was left unlocked.

The bathtub appears to have been painted in an attempt.to cover up stains. The tub was filthy.

Business Partner

2/10

Poor

08 Aug 2025

Corinna

Not Clean!

You get what you pay for. It is run down and not very clean. Massive garbage cans overflowing in the hallways. Smells bad. In our first room there was a huge pile of ants covering god knows what, so we moved rooms. Linens seemed clean though.
Guy at the front desk was either very shy or very rude.

Partner

2/10

Poor

01 Aug 2025

Mark

BLUF: Despite the valiant efforts of the day-to-day cleaning staff, this hotel is old, smelly, and broken-down. Don’t stay here.

Details: I spent one fitful night here while tending to a relative at Saint Ann’s Hospital. It is the only walkable hotel from the hospital. The sheets were clean, the bed was well made, the towels were clean and creatively folded, and the coffee basket stocked. At the same time, this hotel still provided small vials of shampoo, conditioner, body wash, mouthwash, and two bars of soap. These were neatly arranged; testimony to the cleaning staff’s commitment to play a catchy tune on the deck of this obviously sinking ship.

Now let’s get to the problems. The hotel smells bad. Someone was smoking weed in another room on the way to my room. My room (137) smells bad. The paint is peeling. The chest drawer handles are broken. The sheets and blankets are thin. Ants are crawling on the nightstand. The bathroom door doesn’t shut. All the lightbulbs are the drabbest sickening yellow compact fluorescent. Where the paint is not peeling, the previous painters did not use tape, so every outlet and fixture has paint on it; the sink has paint drops on it. The AC in the gym doesn’t work. The treadmill in the gym doesn’t work (I went for a run outside). There are no towels in the towel cabinet of the gym (Am I the only one who uses hotel gyms?!). The whole experience was like a hotel stay crafted by a knowledgeable enemy bent on making me miserable.

Leisure Self

10/10

Exceptional

18 Jul 2025

howard

The staff was very friendly

Leisure

2/10

Poor

16 Jul 2025

Anna

Dishonest

Very dishonest. Charged twice for the same room. Promised reimbursed but have not been. No response to email or phone call.

Partner

4/10

Poor

13 Jul 2025

Verified traveler

You get what you pay for

Person at the front desk barely spoke English. Was there for 4 days and housekeeping never came. Door to the bathroom was broken. Shower was dirty. Staying here is not worth the money you save compared to other hotels

Business

4/10

Poor

13 Jul 2025

Francesca

I don’t know if this property is newly purchased or just on the decline, but it wasn’t very clean. We went to CVS down the street and grabbed some gloves, cleaner and air freshener. Even after that, I put a towel down in the shower (which leaked all night).
The room smelled musty and the couch was stained. It was just a mess. I hope they can get it together, they have a good location.

Leisure Partner

2/10

Poor

12 Jul 2025

Shalia

The only good thing about this place was the bed was comfortable. And the fact they provided Dove products. Everything else about this place was horrible. Not clean, loud neighbors, guys standing outside the side door smoking and using drugs, parking lot was filthy, swore I saw a cockroach in the parking lot and the doors to the room and bathrooms were horrible looking. My teenage daughter didn't feel safe here and couldn't sleep with the noise. I would never stay at this place again!!!

Leisure Family

8/10

Excellent

12 Jul 2025

Gisele

I booked a two bed room and when arrived,my dad and I were asked if a king would work or due to a issue with room,we'd have to wait a few hours for it. We were told that the couch pulled out into a sleeper bed. We pretty much had no choice to take it because we were expected at a wedding and needed to get ready.

Leisure Family

8/10

Excellent

10 Jul 2025

Jennifer

I just need a place to sleep for the night, so it was fine. But the room smelled like mildew, and they were doing renovations, and there were rolls of carpet just laying out in the parking lot.

Leisure Self

2/10

Poor

25 Jun 2025

Robert

Smell was atrocious

It was so bad that I left and got a room at another hotel. The smell and the floors were atrocious. There was multiple cigarette burns on the bathroom sink. There was some sort of liquid in the mini fridge. layers and layers of paint on the walls & trim. I brought the issue of the smell in the room. The front desk went to the room a sprayed Lysol to try to cover it up. Many of the lights not working in the front lobby. Trash and cigarette butts in the parking lot.

Business

8/10

Excellent

22 Jun 2025

Brandy

It was under repair and not much for a continental breakfast. Otherwise staff was polite and room was exactly as it was supposed to be. Had a great time.

Leisure Partner

2/10

Poor

22 Jun 2025

Owen

They charged my card while I was at a concert and once I got to the hotel they said there were no rooms available and I wasn’t able to stay even though they charged my card.

Leisure Partner

6/10

Pleasant

21 Jun 2025

SONDRA

It was very easy to find. But Im not sure why I had to sign for a nonsmoking room only to have weed wafting into my room from the hallways from other people. I was on the first floor and the people were so rude they were partying until 3am in the morning. While I recognize that this wasnt a staff issue, they also didnt do anything to stop it and we were right down the hall from the front desk. When I tried to call the front desk it just rang. I had minor children with me. The room didnt have enough towels. We used a hand towel for the floor bath mat. Bathroom handles were broken. We were only there for one night but I didnt even get the rest I wanted or needed. Check in was very easy though and the lady working was very kind. Check out was easy as well.

Business_and_leisure Family_with_children