Hilton Garden Inn Columbus Easton

6/10

Pleasant

23 Mar 2026

Margaret

It was very unorganized checking in. Staff were polite, but very unorganized, staff seems to be everywhere, but no one seemed to be directly working at check in.

The hallway smelled and our room at nasty marks on the walls, a spot on the floor was crusty and not cleaned, and one of our pillow cases had a mark on it. Did not feel clean while staying here.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

KEBRET

Towel service/ cleaning was every two days!

Family

4/10

Poor

18 Mar 2026

William

pool was fine but the air was cool

Friends_and_family Family

4/10

Poor

17 Mar 2026

Morgan

Room wasn’t clean, there was left over hair all over the floor. No towels or wash cloths. Room wasn’t ready in at check in. Smelled like smoke in a non-smoking room.

10/10

Exceptional

13 Mar 2026

Donna

A nice pool, clean room, and a restaurant there too.

Self

4/10

Poor

09 Mar 2026

Gary

Pool was closed. Room was not ready upon checkin.
We had 3 rooms. All three were not vacumed. Front desk was a hot mess. Another guest came up and said they walked in on someone because they gave them a room with someone in it. Definetly will not stay there again.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Llyle

Gadt

6/10

Pleasant

27 Feb 2026

Daniel

The room felt kind of blah

Self

4/10

Poor

20 Jan 2026

Courtney

We arrived 4 hours after check in to find out they didn’t have any rooms available. The associate made a comment that she needed to handle a situation with her manager and left us standing there. She came back

4/10

Poor

19 Jan 2026

Jennifer

Car windows were broken into. I booked through a 3rd party site that said free breakfast, only to find out it’s $16 per person per day. Tried to check in and was told our room was already assigned.

Leisure Family

4/10

Poor

13 Jan 2026

Christine

The shower was dirty, the lobby felt unsafe at midnight and there wasn’t a fitted sheet on the bed.

Business

10/10

Exceptional

20 Dec 2025

Margie

Shower was a little tricky. It took quite a while to heat up

Leisure Family

10/10

Exceptional

18 Dec 2025

Jose

Clean

6/10

Pleasant

30 Nov 2025

Tershera

The hotel was in great condition and staff was very professional and tentative. Issues was that I received no text or alerts about having no water in hotel on Friday night. Saturday went out and came back room was not house kept and cleaned. Had to desk again for towels due to having no water and couldn’t wash towels for other guests. Overall it’s a very clean and ran hotel.

Business

4/10

Poor

20 Oct 2025

Marcella

Checked in after 8pm and had to wait 30 minutes because there were no rooms available, even though i already paid for my room. Receptionist was very nice and I felt bad she seemed so overworked. The hotel seemed clean and looked like a nice facility, but I got bit by something in my room.
I don't normally stay at Hilton hotels and I don't think I ever will again.

Leisure Self

8/10

Excellent

12 Oct 2025

Kristen

They were 2 hours late checking us in. Otherwise no complaints.

Leisure Partner

2/10

Poor

08 Oct 2025

Tolulope

I went to the hotel and I was told there is no room available and I had to find somewhere to sleep and I also paid again, pls I need a refund as I didn’t sleep there last night and it was really a terrible experience

2/10

Poor

07 Oct 2025

Sandy

Parking lot not monitored with security and extremely unsafe.

10/10

Exceptional

06 Oct 2025

Kevin

El Ella t service

Leisure Partner

2/10

Poor

05 Oct 2025

Ryan

Terrible

6/10

Pleasant

05 Oct 2025

Katherine

We were 15 minutes from the 3p check-in time. Of course NO rooms ready. Staff was not friendly or accommodating. Elevators were filthy. One towel in room, one coffee e pod and when asked they did not have any. Our commode did not work and had to call maintenance. We are honor members. The water was barely warm till am. Will not stay here again.

Leisure Partner

6/10

Pleasant

26 Aug 2025

Lindsay

Nice average clean hotel

Other than the front desk trying to put us in a room already occupied the first time around, it was a fine stay. Clean.

Friends_and_family Family

8/10

Excellent

25 Aug 2025

Santosh

Very convenient location, has all the basic amenities

Leisure Family

6/10

Pleasant

14 Aug 2025

Lara

The hotel was good. Except there was no hand soap in the bathroom. We had to use the body wash from the shower to wash our hands. Every time we tried calling the front desk, nobody answered. Also, we lost power in all the rooms that evening for several hours, so no electricity and no air conditioning, very hard with young kids in the summer trying to sleep all sweaty. Also, their indoor pool was freezing.

Leisure Family_with_children

2/10

Poor

12 Aug 2025

LaToya

everything

2/10

Poor

12 Aug 2025

Taylor

I would give this property 0 stars if I could. I drove from Cleveland to Columbus for the state fair and tried checking into my room fairly on the later side. By then, there were several other people trying to check into their rooms as well, and we were all told that they were no longer serving guests due to them having no cleaning staff. You could imagine our frustration as all of the hotels in the area were booked that weekend. Terrible, terrible business.

4/10

Poor

11 Aug 2025

Bethany

Long line at check in, no one working the desk. Break ins in cars in the parking lot at night. Terrible service

8/10

Excellent

11 Aug 2025

Tiara

Great stay! Would love if they had free breakfast in the morning. They forgot to put hand soap in the bathroom and they should add vending machines close to the rooms. Pool was very nice and clean. Beautiful hotel!

Business_and_leisure Family

6/10

Pleasant

08 Aug 2025

Verified traveler

Price was right, stay was not

Pool was ice cold, only 2 towels in our room and both smelled like food and service wouldn’t exchange them out until after 2 days and we were leaving in 2 days. Breakfast looked good however we both were sick by the end of the day and most of the next day. We didn’t even go down the last day for breakfast, still couldn’t keep anything in us. We don’t plan on staying here again.

Partner

10/10

Exceptional

05 Aug 2025

Ericka

Hotel was busy, check in was easy, and room was clean.

10/10

Exceptional

04 Aug 2025

Joshua

I lived in the area nearly 25 yrs ago & was visiting friends. I didn't see much change in the area, though it wasn't as active as I remember it. Hotel was great. Amenities & rooms were clean & neat. What you would expect from a Hilton hotel.

Leisure Family

2/10

Poor

03 Aug 2025

KENYATTA

We arrived 20 minutes early for check-in. I was told no rooms were available. I had to wait an hour and a half for check-in while rooms were still being cleaned. A lobby full of people waiting to check in with only one clerk. The bathroom shower had not be cleaned, and the floor was not cleaned either. I also needed some fresh linen since there was none in the room when we checked in. I was told that they had no washcloths and towels available. I waited until the next morning to see if any, still none was available. Breakfast was refused to patrons who paid for it when room was booked and paid for prior to arrival. This is not a good experience for me and my kids. I will not be staying there ever again. The location was a recommended area however, that was not my experience. I was not the only person who complained about the hospitality while there, which was very surprising. I have stayed at many Hilton properties and this by far, was the worst stay.

Leisure Family_with_children

4/10

Poor

02 Aug 2025

Aalexis

Room was dirty, room I wanted wasn’t available, refrigerator wasn’t plugged up and once you turned the light off the refrigerator went off with it, stains on furniture and beds and no body wash.

Leisure Partner

4/10

Poor

27 Jul 2025

Paul

Not so great!

Stayed two nights no cleaning services after told they clean rooms and change towels daily, pool was disgusting and smelled terrible kids refused too use it, woken up by fireworks being shot off in parking lot at midnight!

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Tristan

I enjoyed my stay no complaints on anything i will stay here again in the future

Leisure Family_with_children

6/10

Pleasant

24 Jul 2025

Benjamin

Not a pleasant stay

I was with a group, they all had to switch hotels because their rooms were not ready by 10pm. Bar had limited beers, tender was pleasant. Cars got broken into, windows broken the next morning. I would not stay here again.

Business

2/10

Poor

22 Jul 2025

Donna

We never got a room, sat in their lobby for hours

Family

2/10

Poor

22 Jul 2025

Pamela

I probably will not stay at another Hilton Garden Inn.

Leisure Family

6/10

Pleasant

20 Jul 2025

Jordan

The hotel was up to date, the rooms were fairly clean and the place is in a great location. We spent 3 nights here and only had one complaint: the staff. The staff was not helpful at all. Anytime we were in the lobby, there were a line of people trying to check in and their rooms weren’t ready. The phones were ringing off the hook and never answered. At one point there were people camped out in the lobby for at least an hour waiting to get into their rooms. None of the customers had enough (or any) towels. This was brought up to the employees several times during our stay and we were promised that more would be delivered but they never were. Used towel, plungers and garbage bags were left in the hall and never cleaned up. They also promised at check in and that our whole party would be put in rooms right next to each other when in reality we were put 5 floors apart. We loved Columbus and will be back, but will not be staying here.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Noor

Terrible terrible

4/10

Poor

17 Jul 2025

Maria

Checking in is at 4:00pm.
We got there to Checking in around 6:15sh and there had no rooms ready at that time, that was kinda weird. Then we waited for like 45 minutes to have a room. We got into the room and there was no hands soap and no towels. That was not good.

Friends_and_family Family

2/10

Poor

12 Jul 2025

Carla

Booked a room. Went to check in at 9pm and was told a room would be ready but never had a room.

4/10

Poor

12 Jul 2025

Tina

Took 10 minutes to check in. There your Front Desk agent gave another guest our room. They walked in on my 15 year old Granddaughter. This was ridiculous. Then when we returned after dinner. The room key would not work and I had to go back down and wait for the person at the desk figure how to check a group of people. I had to wait 20 minutes. I will not be staying there again!

Leisure Family_with_children

8/10

Excellent

10 Jul 2025

Shonna

Great price

Leisure Family

10/10

Exceptional

06 Jul 2025

Karina

Excellent service, fast check in , and overall super clean .

Business_and_leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Taccara

Hotel was great. Clean. The hotel had some minor issues with the power and the phones but all in all the staff handled it very well. I will for sure stay again.

Leisure Family_with_children

8/10

Excellent

21 Jun 2025

Carrie

The young girl working during the day was very nice. First night we had to change room because there was blood marks on the sheets. And as much as we paid I would have thought free breakfast.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Leyla

Love the staff, space and the location

10/10

Exceptional

29 May 2025

Lisa

Good

8/10

Excellent

24 May 2025

KEVIN

Good location

8/10

Excellent

24 May 2025

Abdirashid G.

Restaurant around the property

Leisure Friends

10/10

Exceptional

20 May 2025

Mariana

nice

10/10

Exceptional

17 May 2025

Patti

Needed more luggage carts

4/10

Poor

11 May 2025

Mark

So so experience.

When we showed up the comforters on the bed were different ..not a huge deal but odd. The shampoo, condition, lotion and body wash were all empty and for some reason the rack was missing in the fridge. The website for the lobby restaurant made it looks like Italian fine dining which is far from the case. As basic of a restaurant as I have ever been in.

Friends_and_family Family

10/10

Exceptional

07 May 2025

Marcella

Good property.

Leisure Self

10/10

Exceptional

07 May 2025

Marcella

Good property.

Leisure Self

6/10

Pleasant

07 May 2025

Kristina

The hotel was short staffed, calling on the front desk to handle multiple things and be away from the desk area. They also had to handle needs for the attached Homewood Suites. There was also a series of vehicle break-ins overnight. This is something the hotel seems to be aware of and has been an ongoing issue, however, security was not present as a preventative measure to deter damage and theft.

Business

6/10

Pleasant

29 Mar 2025

Anita

Room not cleaned

My room was not cleaned on my second day. I got back to my room Friday night around10pm and it was not done. I saw the cleaning lady and it was too late to have her come in.

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

Peter

Is new and still in very good shape. Room prep want the best as I had no cups for water or coffee and there was an old pair of shorts under the mattress. One of the pillows still smelled a little like weed

Leisure Friends

8/10

Excellent

15 Mar 2025

Rebecca

The room is very clean

Business

6/10

Pleasant

10 Mar 2025

Tadeusz

Almost all choices on the hotel restaurant menu were crossed out, severely limiting the usefulness of this amenity.. Once of the the rooms booked had a klunky noise in the ventilation unity whenever it came on.

Business

8/10

Excellent

09 Mar 2025

Tyonne

Everything

Leisure Partner

2/10

Poor

03 Mar 2025

Cletus R

Our worst stay ever!

We got there at 9:00p.m. The room was not ready until 1:00 am. When we left there were no carts available to load.
They told us to go to our room and wait.
We did for an hour and still no cart so we made three trips carrying our stuff to the car. We had planned to leave at 8 but did not get out until 10. Terrible service. Great place otherwise.

Friends_and_family Family

2/10

Poor

02 Mar 2025

Chris

Hotel overbooked and blamed Expedia

Business

2/10

Poor

02 Mar 2025

Verified traveler

Worst Hotel Experience I’ve Ever Had!

I arrived at 2:30, check in was supposed to be 3pm. There was a line of guests and the receptionist said to all of us, “there are no clean rooms. No one can check in for 45 mins.” Fine, we were a little early anyways and it was only supposed to be 15 mins past check in time. So we go eat, come back… 4:30pm and we were still unable to check in. This time there was no one at the front desk and a lobby full of guests, someone went to the attached restaurant looking for someone who works there to help, the chef came out and told us all “I can’t find anyone, but no one can check in.” We were there for a game that started at 6pm and we were unable to even put our luggage in our rooms. We went to the game, came back after and still were unable to check in. We finally got into a room at 3am after having to stay out all night just to give them enough time to have a room ready and even then they put us in a room that was not what we booked. The walls are paper thin. We could not sleep all night because we could hear literally everything from the other rooms and in the hallways. Then the room alarm clock start going off at 5am, we did not set it. We noticed all the rooms around us also had alarms going off, it was so ridiculous. I will NEVER stay there again. It was also dirty, towels, walls, floors. Awful experience.

10/10

Exceptional

22 Feb 2025

Tyonne

Loved it

Leisure Partner

10/10

Exceptional

03 Feb 2025

Kevin E

Clean room

Business_and_leisure Friends

4/10

Poor

26 Jan 2025

Makena

We booked this hotel locally to take our son swimming for his birthday. When I checked in, they did not notify me that the pool was closed. When I asked about it, the man at the front desk gave me contradicting information, saying it’ll be open soon, but it hadn’t been open all week so not to hold my breath. When my husband went, they told him it would be open in the hour. By the time my husband left, pool was open and at capacity. By the time we got back with our son ate dinner and went to the pool, it was closed again. The “manager” treating the pool was not very polite regarding this situation. We had also asked for assistance to the room several times without anyone ever coming. When checking in, there was ripped up toilet paper on the floor, pink mildew and old hairs left in the bathrooms, and the beds were not made neatly. Overall this was an entire waste of our time and money and we won’t be staying here again.

Leisure Family_with_children

2/10

Poor

20 Jan 2025

corey

High Crime, A Lot Of Break Ins

If I could have given a “no star” rating I would have.

The trip started out by not having the room I booked for, 2 queens, as the said they double booked. Not sure what that meant. The. They only had 1 elevator working, the pool was closed, and the staff not very accommodating.

This area has turned into a high crime location. While we stayed there 10 cars got broken into and one stolen. A police trailer with cameras on an elevated pole did not detour these dirtbags.

Said to see this area have such a crime issue. I spoke with other members of our group that stayed close by as well and they had the same car break in issues.

DONT STAY HERE

Friends_and_family Family

2/10

Poor

19 Jan 2025

Kimberly

The location was good. But the condition of my room was very bad upon arrival. I had a late check in due to my flight so I expected my room to be in excellent condition. I walked into my room and there was food from a previous reservation in the fridge and trash on the floor. My bathroom was not cleaned. There was hair in the shower. I requested to change rooms once I realized the tv wasn’t working (the next day) but that was not granted to me. Someone came and took the trash out after asking when I was not in the room but did not clean my room or change my sheets as requested. I was very excited to stay at this hotel but my experience will not have me return.

Business_and_leisure Self

10/10

Exceptional

15 Dec 2024

Mahdi

Excellent property
clean

8/10

Excellent

09 Dec 2024

Adrienne

I don't like the sisterm of tv

10/10

Exceptional

08 Dec 2024

Darneil

All the above.

Leisure Self

2/10

Poor

01 Dec 2024

Brian

I would never stay at this property again. One of my worst experiences in my life at a hotel.

Leisure Family

2/10

Poor

24 Nov 2024

Tiana

Very poor customer service at this hotel. Elevator didn't work. Very disappointed staying here, couldn't wait to leave.

Leisure Partner

6/10

Pleasant

24 Nov 2024

janice

The bed was comfortable and the rooms was spotless. We were on the fifth floor, the only elevators in the building were not reading the cards and would not go up the night we arrived. The next morning we were able to use the elevators to go down. However by the time we returned in the afternoon the elevators were still not working, the staff called for someone who would meet us at the elevator with a special key so we could go up and the person never showed up.

Leisure Family

10/10

Exceptional

22 Nov 2024

Leccia

😍

10/10

Exceptional

19 Nov 2024

Michelle

Not cr

8/10

Excellent

19 Nov 2024

Karen

The staff was charming; the facility parking easy and the room was nice, appropriately heated upon arrival and cozy.

Leisure Self

10/10

Exceptional

22 Oct 2024

mark

Columbus easton stay

Fine hotel, good location

Friends_and_family Family

2/10

Poor

07 Oct 2024

Kenya

We weren't able to get the room we booked and was turned away because they did not have any clean rooms and no staff

Leisure Family

10/10

Exceptional

15 Sep 2024

lovinsky

Good jod

10/10

Exceptional

20 Aug 2024

Sandra

Nice and clean

Everything was nice and clean. The only thing I didn’t like was the cost of breakfas. Much too high.

Friends_and_family Friends

4/10

Poor

11 Aug 2024

Greg

The staff was nice,
But very disappointed this is a Hilton Hotel.
Room wasn’t that clean, plus we were shorted on towels, Kleenex’s, coffee in our room.
Was told at check in. We had a continental breakfast. Which they didn’t.

8/10

Excellent

07 Aug 2024

Stephanie

Restaurant on site was very good.

6/10

Pleasant

06 Jul 2024

Jerrold

Do think twice before booking

The hotel is a combination of okay and disappointing. The front desk staff are friendly, but not efficient. The housekeeping does not have the rooms very clean, and missing a box of tissues, for example. On the positive, the lady that runs the breakfast room is very friendly and has good food choices. And my last night of 6 here, someone shot a bullet at my car window, and the front desk when I reported it, said there were some robberies the same night. The hotel seriously needs to add a security guard.

Partner

10/10

Exceptional

25 Jun 2024

Quasina

Smell

The overall stay was good, but once we arrived there was an odor that smelt like feces in our room.

Friends_and_family Family

10/10

Exceptional

25 Jun 2024

Michelle

Loved, clean, safe, friendly no complaints

Business

2/10

Poor

16 Jun 2024

Kylee

The bedding was never changed. Makeup and feces was on the comforter and garbage beside the bed

Leisure Family

10/10

Exceptional

16 Jun 2024

Pedro

Clean and very nice. Staff are as grest

Friends_and_family Family

8/10

Excellent

14 Jun 2024

Wendy

Nice hotel in a nice area. Rooms were clean, hotel was clean. I felt safe. Staff was friendly & attentive.

Business

8/10

Excellent

03 Jun 2024

LaKendra

Great stay, no complaints.

10/10

Exceptional

24 May 2024

Nicholas

Had a great time staying here for Sonic temple.

Leisure Partner

6/10

Pleasant

19 May 2024

carey

The room was not ready when we got there for check-in. And there were multiple windows broken in cars.

Leisure Family

10/10

Exceptional

12 May 2024

Chaunte

Great stay

10/10

Exceptional

08 May 2024

Mary

Room was not ready at 3:00 pm check-in time. I turned on the in-room fridge but it didn't get cold after 2 days. I didn't need it for anything urgent and forgot to tell the staff when I checked out so they didn't have a fair chance to remedy the situation.

Business Self

10/10

Exceptional

05 May 2024

Lauryn

Good Experience

10/10

Exceptional

28 Apr 2024

Matthew

Good spot

Leisure Self

4/10

Poor

22 Apr 2024

Jennifer

Could’ve been better but it was ok

I booked this room for my daughter and husband and they have two service dogs. The hotels website said that service dogs were free and i actually called the hotel its self to verify it , they verified the same information . My daughter got there late at night and was informed that there is service fees for the animals , they explained that hotels website was wrong and that they go by the their (hotels policy ) , i even tried to call them and explain that i called and talked to someone when i booked it and verified it . The lady worked did try to work with us and she only charged for one dog so we ended up paying for it since it was late . Hotels did refund me back the money as reward cash but it will do. Her car did get broken into along with others on last night and smashed her window, police did say it happens a lot . when conventions were going on.Hotel wasn’t bad just had miscommunication.

Partner

6/10

Pleasant

20 Apr 2024

Hannah

Its a hotel to stay at

The service was pretty normal. I feel like the it could have been cleaner but it wasn't nasty by any means. The beds were squeaky and not comfortable though.

Partner