Quality Inn Columbus-East

2/10

Poor

26 Mar 2026

jim

this place was inexpensive but is horrible, dirty, breakfast is the worst i've ever had, wifi unreliable when it works at all, the tv if and when it worked did not have many popular channels, front desk was rarely staffed.

Partner

10/10

Exceptional

16 Mar 2026

Ann

The check in was very kindly accomplished. The access from Brice Rd a little confusing. The coffee maker awkward. But the room quiet and comfortable.

2/10

Poor

01 Mar 2026

Tonia

The manager is very unprofessional and the room was dirty and the linen was dirty

Leisure Family_with_children

4/10

Poor

19 Feb 2026

Anna

Sink didn't drain, no hot water, no wash rags , got woken up by people being loud,

Partner

4/10

Poor

17 Feb 2026

Tonia

The amenity went to my likings

6/10

Pleasant

15 Feb 2026

Katie

Our non smoking room smelled somewhat like stale smoke, the entire property outside smelled like marijuana at almost all times. One bed had what appeared to be a blood stain and flakes of something black all over it. The young women working at desk was extremely friendly and helpful.

Friends_and_family Family

4/10

Poor

07 Feb 2026

Nathan

Walls thin as paper. I could easily hear the TV and conversations next door. Old blood seen in comforter. Front door poorly sealed exposing cold air & elements.

4/10

Poor

02 Feb 2026

Marquetta

No hot water phone cord was broke and when I called for wash clothes and towels I told to come get them myself staff very unprofessional except for front desk lady who checked me in and in the picture they show u a jacuzzi in the room there’s none of the either false advertisement but I do love that they have smoking rooms so I will come again

Partner

4/10

Poor

01 Feb 2026

Randall

Room was extremely neglected and outdated, having a smoking room I expected it to be a little less than normal however the neglect shown here is not what I would expect from choice hotels

Business

10/10

Exceptional

26 Jan 2026

Carmalethia

The front desk and housekeeping staff are great

8/10

Excellent

19 Jan 2026

Eric

It was good. I was only there for a night. When i got to my room i went to bed due to being tired so not really much to say.

Self

4/10

Poor

17 Jan 2026

Stephane

Smells funny

6/10

Pleasant

15 Jan 2026

David

Staff was very accommodating

4/10

Poor

11 Jan 2026

Shantel

Staff was nice but my room was DIRTY!

Partner

10/10

Exceptional

05 Jan 2026

LESLIE

Beds were comfortable, quiet for the most part. Bathroom was completely remodeled look great.

Partner

10/10

Exceptional

03 Jan 2026

Kimberly

Everything was very nice-lots of snow that day, they gave me first floor and near the lobby since I am older

Self

10/10

Exceptional

01 Jan 2026

Ronnie

Everything was perfect staff is always nice and ready to help if any question fair price and good location close to highway

Leisure Self

2/10

Poor

30 Dec 2025

James

Think long and hard before booking a room at this motel. The carpet and some of the furniture were beyond gross! I took pics but Expedia does not allow you to post pics with a review. You have never seen motel carpeting this filthy in your life -- ever! Once you walk into a motel room and see this level of filth - the ONLY thing you can think of is: \"Will I see roaches, bed bugs or mice (or all 3) later tonight!?! That kind of ruins a stay! Just a little!

Fortunately, I did not see any- but I was totally creeped out my entire stay worrying I might! Other reviewers (see reviews) did see BOTH so I dodged a bullet - but you might not!!! Spend $25 more bucks a night somewhere else and get something better. I wish I had! You definitely don't want to take bed bugs back home with you and have to get rid of your bed and furniture! They are nearly impossible to get rid of.

PS: Reviews of \"exceptional\" have to be fake! I don't believe they are real for a second.

Leisure Self

10/10

Exceptional

28 Dec 2025

Robin

clean room staff was friendly

10/10

Exceptional

16 Dec 2025

Ronnie

Room was clean property quiet i always enjoy staying here

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Ronnie

Always love stay here

Leisure Self

10/10

Exceptional

19 Nov 2025

Michael J

Room could have used a new carpet and some updating, but it was very clean. Breakfast could have used some protein (eggs, bacon, sausage) but it did have a waffle iron, fresh fruit, cereal, and yogurt. The staff was super helpful. The manager took time to chat with guests in the breakfast room and on check-in. She had taken time to decorate for Christmas. I told the front desk that I was a light sleeper and to please not place me by a family with kids, and he took time to review who was staying in what rooms before giving me a nice, quite room where I got a good night's sleep. Really great staff.

Business

6/10

Pleasant

17 Nov 2025

Jena

Was ok

Self

10/10

Exceptional

17 Nov 2025

Jame L

Yes alway.

4/10

Poor

11 Nov 2025

Jill

Run down,

2/10

Poor

11 Nov 2025

Leo

This hotel should not be allowed to carry the Quality Inn name. Nothing about this hotel speaks quality. The room was very tired. Walls needed painting, towels were rags, table, chair, coat rack, bathroom door, towel rack and toilet paper holder were all in need of repair. Matress was sagging. Breakfast was nothing special. I would not recommend this hotel to anyone.

Leisure Partner

6/10

Pleasant

11 Nov 2025

Francis

I was comfortable staying. The couple that run the place were super nice. The staff was all great. The building could use a lot of updates but then of course the rates will go up.

4/10

Poor

10 Nov 2025

Robert

Room was dirty. Carpet coming up. Tub hadn't been cleaned prior to arrival. Soda or something splashed/spilled on one of the walls. On my last night found lipstick on my sheets. (I don't wear any!) so I guess had been sleeping on sheets from previous guests. Trash piled up around receptacles at stairs. 2 nights there was some form of distrurbances in the parking lot.

Business Self

6/10

Pleasant

08 Nov 2025

Dikshya

Alright

8/10

Excellent

07 Nov 2025

tiara

Yes

Partner

4/10

Poor

01 Nov 2025

Mark

Staff was great! The room was not. Repairs had been done badly: shower was taped together, the walls had patches that were sloppy and uneven. One lamp didn’t work. There weee no USB plugins. The whole area seemed sub-par. I was awakened three times by cars with thumping base music and twice by people yelling across the parking lot. The breakfast bar was kept mostly empty. When they added things they would bring out a couple slices of bread and maybe 6 muffins. Nothing was ever full. There was no breakfast meat, ever. And it was very disorganized. You had to walk back and forth across the bar to get things that should go together, like waffles and syrup.

Partner

8/10

Excellent

27 Oct 2025

Gabriel

.

Leisure Self

2/10

Poor

25 Oct 2025

Ousmane

Very stinking old property every thing needed change for now

10/10

Exceptional

19 Oct 2025

Steve

The night shift staff Dak was super helpful to solve the booking issue while we arrived late. Good value.

Business Partner

10/10

Exceptional

04 Oct 2025

Tisha

Yes

Business Partner

2/10

Poor

29 Sep 2025

Mark

I really don’t like to do this but, this was not what I expected. I have never been to Columbus before and I’m just like everybody else trying to find a decent place to stay with my wife for a weekend getaway. The place is run down and very outdated. The refrigerator in our room doesn’t work. Lots of activities of cars coming in and out of the parking area all hours of the night. Definitely could not sleep because of the dealings of doors slamming and commotions outside. I got up looking out my window to check on my car every two hours to make sure it wasn’t broken into. It is what it is and I will never stay there again for sure. Quality Inn needs to change their name because the Quality simply was not there and I personally feel I stayed a weekend in hell and my wife and I didn’t deserve having to worry about our stay in a hotel that you all recommended.

Partner

2/10

Poor

27 Sep 2025

Shelby

Never came by and cleaned our room in the 4 nights we were there. We had to beg the front desk for towels and got dirty looks when asked. Absolutely no working WiFi either.

Leisure Partner

6/10

Pleasant

26 Sep 2025

Arvid

Room was serviceable but needs some tender loving care—eg inside of bathroom door looked like it had been used as a scratching post by a large dog, no toilet paper holder in bathroom, very limited towels but sufficient.
Breakfast was disappointing, one is better off going out for breakfast. On positive side the staff were very accommodating and friendly. The overall experience was okay.

Partner

6/10

Pleasant

23 Sep 2025

Yang

It is conveniently located, however, there is a quite dumpy smell in the room, the air needs to be circulated while the room is vacant.

Leisure Family

2/10

Poor

23 Sep 2025

Evan

Location was okay

10/10

Exceptional

20 Sep 2025

Jesse

Good times

Self

4/10

Poor

16 Sep 2025

Andrew

Below average hotel stay

This franchise, independently managed hotel is very run down and service very mediocre. Our family of 4 stayed for 1 night. Upon check-in, they requested $50 cash for incidentals to be returned at check-out. I don't carry cash and asked to put it on my credit card. They said the $50 would be refunded after 5 business days, which still hasn't after 6 days.

We couldn't find our room in this 2-floor hotel. Room numbers were not marked outside showing which direction to go. We had a non-smoking room which smelled like smoke. Turning on the AC removed some of the unpleasant odor. The popcorn ceiling was coming off as if there were prior roof leaks.

They had towels in the room for 2 people. When asked for more towels, they said to bring the used towels to exchange for another 2. The entire place and our hotel room are severely dated.

Breakfast was below average and skimpy. Management provided the bare bones during breakfast hours at 8:00am despite other guests in the dining room. They took out a tray of 6 slices of bread, a couple bananas/oranges, 6 mini-muffins, and 6 yogurts in the fridge.

I had better stay at other franchise owned Quality Inn's. I would not recommend this one.

Friends_and_family Family

2/10

Poor

15 Sep 2025

Shai

The pictures on the website are deceiving. There was a bunch of people hanging around outside. This place literally remind me of a sleezy motel. This is not the place that you want to go to if you're trying to surprise your lady for a quick romantic getaway in the city or if you are traveling with your family. If want a nice hotel, this is not it. On top of that we got in the room. There was no shower curtain. The toilet was dirty. We had to call someone to come and clean and the guy that came to put up the shower curtain and only had a rag with no cleaning products; told us he wiped the toilet off so it's clean now. We went to get cleaning products ourself etc. We were scared to take off our shoes so we didn't walk around on the carpet. We checked bed to make sure it had no bugs. It just was not the best experience and because we weren't sure if we would be able to get our money back right then to try to find another place to stay we end up having to rough out our stay which was for two nights. Scariest stay ever. I honestly feel like if you're just looking to sneak and hook up with someone then this is your place. If you're looking for a quick stay and you don't care about the conditions then this is your place. If you're trying to hide then this is your place. It is just not what I expected at all. Especially not for that price that I paid. There were no amenities to enjoy at all. This hotel really needs amajor upgrade and they definitely need to get rid of the riff raff.

Leisure Partner

10/10

Exceptional

12 Sep 2025

Donald

Staff

Business Self

6/10

Pleasant

08 Sep 2025

Khanhlinh

Hotel was run down and dirty. Carpet was stained and worn out. Arms of the arms chair were very dirty.
No proteins for breakfast

Leisure Partner

6/10

Pleasant

07 Sep 2025

Kofi

Smoking and noisy atmosphere!

Family

6/10

Pleasant

03 Sep 2025

Stephanie

There was mold in the showers …did not like that

It was ok

Friends_and_family Family

2/10

Poor

01 Sep 2025

Tri

The worst hotel

2/10

Poor

01 Sep 2025

Regina

This was the dirtiest room I’ve ever stayed in. The walls and carpet had literal dirt on them. There was one small bath towel and one bath mat towel only. No hand towels, no wash cloths. Nothing. The sheets had cigarette holes in them. It was very dark in the room. Inadequate lighting maybe to hide the ugliness of this room. The room reeked of pot when I checked in but I was afraid to keep the door open to air it out because this is a rough area. On the plus side, the staff was courteous and there was breakfast served. But you weren’t allowed to take any food from the breakfast room back to your room. It was as if they were worried there might be thieves in the room…not a surprise given what I saw there.

Business Self

10/10

Exceptional

24 Aug 2025

steve

Clean and quiet

Business Self

6/10

Pleasant

24 Aug 2025

Chartell

N/A

Business_and_leisure Family_with_children

10/10

Exceptional

22 Aug 2025

JASON

The light on the work desk was flashing & then went out.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Darion

Ok

8/10

Excellent

20 Aug 2025

Aaron

Strong mildew smell in room. Other than that very good

Leisure Self

6/10

Pleasant

18 Aug 2025

Arieman

This motel is a cheap option in the area, it was clean, but room had several minor issues. Shower door not rolling, bathroom door no closing completely, mold in one chair,

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Misty

Friendly staff comfortable beds and clean rooms

Leisure Partner

2/10

Poor

08 Aug 2025

Shawn

I originally booked 2 rooms for 3 nights and ended up only staying 1 night. Hotel was in a bad area of Columbus. It was run down, the carpets were gross, rooms were dirty and smelled like smoke. My sink had a crack in it and there was moldy caulk around shower. I ended up booking another hotel on the west side of Columbus.

Friends_and_family Family

4/10

Poor

07 Aug 2025

Chris

Na

Business Self

2/10

Poor

07 Aug 2025

Samantha

booking through the expedia website says it’s a hotel, it’s a motel. on top of that it automatically books you a smoking room without asking, the staff wasn’t the friendliest

Leisure Partner

4/10

Poor

05 Aug 2025

Jamie

the sheets had holes in them, the blankets were ripped. roomed smelled like cigarettes. ended up not staying second night

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Ann Marie

I love how friendly the service was and whenever something wrong and we let the people know who run it they fix it

Partner

8/10

Excellent

31 Jul 2025

Richard

Pros:
The staff were very very very friendly during the stay. The check in staff chatted to us about what we were up to, where we were from, very nice conversation. The night staff were excellent and helped us out with an extra couple towels as we were short.

The rooms were clean and looked like they had done a remodelling or renovation recently. The linens were clean, no stains.

The beds were very comfortable, which surprised me as I usually don’t sleep well in hotels because of bad mattresses.

The AC was very efficient. I like it super cold and it only took a few mins to get the room to my liking.

Bathrooms were also nice and clean. Shower temp nice and hot.

Nice selection of items with the continental breakfast. We could have been good with the breakfast provided but we went to the nearby Wawa for hot breakfast on the go.

Cons:
The room we were in though had clearly had a recent leak, I’m guessing from the AC as the housing was not in place properly. We only noticed because there was a faint smell, which probably won’t go away until the carpet is replaced.

When we got back to the hotel Friday night/Saturday morning there was 4 or 5 police cars and someone was being arrested. I wouldn’t usually mention this as this occurs all the time at hotels but the police had blocked the only way to get around to our side of the hotel for parking. We had to park at the adjacent restaurant and thankfully did not get a ticket.

Leisure Family

6/10

Pleasant

31 Jul 2025

Tania

The receptionist was exceptionally friendly and professional, offering thoughtful suggestions and practical solutions. Her presence is a true asset to the establishment.

However, the breakfast selection was quite limited. It lacked any protein options and consisted only of the bare essentials. An upgrade in this area would greatly enhance the overall experience.

2/10

Poor

30 Jul 2025

Linsy

Our hotel room smelled like mold and the whole room was unclean. There were stains on the carpet and we never took off our shoes. The whole building was not very nice. We ended up leaving early because of how bad it was. Do not recommend.

Leisure Partner

4/10

Poor

28 Jul 2025

Olaoluwa

Breakfast is below expectations, room had some terrible smell.

Leisure

10/10

Exceptional

28 Jul 2025

Misty

Room was awesome

10/10

Exceptional

27 Jul 2025

Diether

Great staff.

Leisure Self

10/10

Exceptional

27 Jul 2025

Diether

Great staff, highly positive and people-oriented!

Leisure Family

2/10

Poor

22 Jul 2025

Nathen

This property was absolutely dirty. When we got into the room I noticed that the linens had cigarette burns and stains. I called the front desk to see if someone can change them and they said there was no one available but I can change them myself. Everything else was dirty and asked for sanitation whips to clean the room myself.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Steve

Neither the front door or the bathroom door closed properly

Leisure Friends

8/10

Excellent

21 Jul 2025

Ector

Great staff!

Business Self

2/10

Poor

21 Jul 2025

darcia

Property was not clean, the rooms smelled like cigarettes, the bathrooms smelled like Urine. We were given another room AND STILL the same issue. There was hairs in the sheets, old dirty bags between the drawers. The sheets had so many cigarette holes absolutely ridiculous

Leisure Family

2/10

Poor

20 Jul 2025

Nelson

Door lock did not function in this room, bed sheets had multiple burn marks and room didn’t look ready. We had requested conjoined room but it didn’t get relayed to the hotel. Not recommended for families. Julie did assist in canceling reservation due to the issues but still charged me a 25.00 housekeeping fee for a room that shouldn’t of been rented to begin with. Only gave 3 star for staff because they were able to cancel. Overall would give it a 1 star.

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Wes

It was what I expected for the price point.

Leisure Friends

6/10

Pleasant

17 Jul 2025

Deborah

Room in need of deep cleaning

My room had the feeling of being dirty even if it had been cleaned. The bathroom floor was not sweptand the door was covered with soap splatters and dirt. The sheets had burns holes or tears throughout. The carpet was tattered and had tar marks and burn marks from someone using an iron on the floor. The bed was cozy though! The fridge was a plus. The hair dryer was so dirty. Thank goodness O brought my own.

Self

2/10

Poor

16 Jul 2025

Vicki

Were given just a few towels and no washcloths and no bath mat. Went to desk to get more and staff didn’t know what a bath mat was! Breakfast was there but not great. Bathroom door wouldn’t open completely. Got stuck on floor. King size bed had 3 little bitty pillows and so we went to front desk for at least one more. they said they had no more. He gave us a blanket and said we could roll it up for a pillow.

Leisure Family

8/10

Excellent

15 Jul 2025

Eugene

Friendly and Quick

Friendly and quick check in.. accommodating me to first floor and plenty of coffee packets

Self

2/10

Poor

14 Jul 2025

CHRISTOPHER

For a $83/night I had very low expectations for high quality.

To start with this hotel is not in the best of areas, and it is right next to a gentleman’s club. The unit was not vacuumed very well, and the bathroom had urine on base of the toilet and on the floor by it, the bed sheets had cigarette holes burned in them, and the carpet was worn with holes through the room especially from the door rubbing through.

Finally, there was a hit and run of another guest car in the parking lot and the front desk did not seem to care when I reported it and provided pics of the license plate of the car that took off.

I normally try to be thrifty when I just need a place to stay, but after this stay I will spend $30 more.

Leisure Family

6/10

Pleasant

14 Jul 2025

Johnny

Location was convenient for me, I stayed there about four years ago and it was great. The room I was in had been remodeled and very nice. This stay my room was not very clean, the carpets needed vaccumed, the toilet was dirty, there were cobwebs in the bathroom, no tissues in the holder. If my wife had been with me I would have left to go to another hotel.

Leisure Self

6/10

Pleasant

13 Jul 2025

Dawn

Able to accommodate on very short notice

10/10

Exceptional

13 Jul 2025

Max

It was clean and the staff was helpful and friendly. The jacuzzi suite was very nice

Leisure Partner

4/10

Poor

12 Jul 2025

James

Wasn’t bad, light didn’t work, GFCI plug was burned out by the sink. My friend had to change her room because her first room smelled like cigarettes. It was a non smoking room. High light was the people at the front desk! Nicest staff ever!!!

Leisure

2/10

Poor

08 Jul 2025

scott

poor condition and sketchy regulars

lady at the front desk was very nice. The property is very sketchy and run down, looks more like a rent by the hour place then a Quality Inn . the room was very dirty.. woke up this morning and went to make coffee and there was a old moldy used coffee pod still in the coffee maker. they dont mold over night so it wasnt from the last guest.

The over all condition of the room and property over all is really poor.

It certainly isnt up to the standards of a Quality Inn.

If I had my family with me, I would not have stayed. I would have walked away from my prepaid reservation

Friends_and_family Family

4/10

Poor

07 Jul 2025

Daniel

You get what you pay for

10/10

Exceptional

04 Jul 2025

Farrah

I Stayed for one night but i was satisfied....

10/10

Exceptional

01 Jul 2025

Isho

Convenient

4/10

Poor

24 Jun 2025

Dale

Very run down property. Pictures online are very well done

Leisure Family

4/10

Poor

22 Jun 2025

Ilene

Holes in walls. Dirty towel on floor. Used soap in shower.

Partner

10/10

Exceptional

19 Jun 2025

karl

Good value, close proximity to where we needed to be in Cbus. No issues, would stay again.

Friends_and_family Family

2/10

Poor

19 Jun 2025

Jordan

Worst hotel ever!

This place is absolutely disgusting! They do not clean their rooms and everything is extremely run down and outdated. I found a dirty q-tip in the chair in the room, our bed sheets had burn holes in them, and our shower was absolutely filthy. We specifically booked a non-smoking room and they put us in a smoking room because that’s what it said on their end, but that was resolved and we were put into the correct room thankfully. The surrounding area is terrible and very scary. There were people sleeping outside of their room in desk chairs because the air conditioning didn’t work in most rooms. Overall my stay here was awful and I would never recommend any one staying here or at any of the hotels in this neighborhood!

Partner

10/10

Exceptional

14 Jun 2025

Robin

Great room, staff and accomodations

My stay was wonderful... One problem: the hair dryer did not work (room 120). Otherwise, I was blessed.... High point: 24 hour coffee - THANK YOU!!!!

Business

10/10

Exceptional

12 Jun 2025

Samantha

Got there kinda late lady was very nice but was not informed about the scary deposit. I had to pay once I was there.

10/10

Exceptional

11 Jun 2025

April

I didn't like that there is a 50$ deposit we didn't know about till we got to the property thankfully we had it
But the lady that helped us was super sweet

Leisure Partner

10/10

Exceptional

09 Jun 2025

Ellis

Good stay. I would stay again.

Leisure Self

4/10

Poor

09 Jun 2025

Sindy G. Garcia

The room was dirty, bed was

10/10

Exceptional

09 Jun 2025

Jane

The front desk was friendly and nice to us to jacuzzi room was nice and relaxing

Leisure Partner

4/10

Poor

03 Jun 2025

Michelle

The breakfast was non existent! We walked in and looked at 2 pieces of bread and cereal. It was not at all how it was advertised. Very disapointed in Breakfast.

Leisure Family

4/10

Poor

01 Jun 2025

Robert Van

The room they assigned us was not ready. Bed's unmade and room not finished being cleaned

8/10

Excellent

31 May 2025

Yves

Improve internet speed

Business_and_leisure Self