Name: Quality Inn Columbus-East
Address: 2055 Brice Rd., Reynoldsburg, 43068, US

4/10

Poor

04 Aug 2026

Christopher

Julie at the front desk was extremely nice and helpful. Unfortunately, the room was smelly and dirty. Also, no hot water in sink, I don’t know about the shower because I refuse to take one. I seriously contemplated sleeping in my car,

10/10

Exceptional

03 Aug 2026

Wijdan

Clean room and good breakfast

2/10

Poor

03 Aug 2026

Martin

If you have kids or even care a little about yourself don’t go here. Pay a little more and drive 10 more minutes away from here

4/10

Poor

30 Jul 2026

Bob

Terrible part of Columbus and very dated and poorly maintained hotel. I did not feel safe.

6/10

Pleasant

25 Jul 2026

Angel

Barely cleaned room. The carpet still had crumbs or trash in some areas. Everything else was alright. You get what you pay for I guess.

2/10

Poor

25 Jul 2026

Kathleen

Most hotels offer pamphlets in the rooms that explain how to connect to the internet, operate the TV etc but not here. Could not turn on the lamps that were next to the bed or on the desk until after finding that they unplugged. Phone didn’t work. Carpeting was filthy and good size particles of what appeared to be toilet tissue was on the floor. Toilet seat was not secured and moved about despite attempts to tighten the seat in place.
Will not recommend this hotel to anyone in the future.

4/10

Poor

20 Jul 2026

Chia

room was dirty, strong bleach smell that made me headache. noisy all night long. look like people rent the room next to me for prostitution purposes. sexual banging noise was obviously and clearly heard throughout the night through the wall. Will definitely never go back to this hotel and not recommend to travelers.

Partner

8/10

Excellent

20 Jul 2026

DEVENDRA

hotel is not that great but it is worth the room rent I paid.

Self

2/10

Poor

17 Jul 2026

Rebecca

Don’t stay at this hotel! The room was dirty. The bedspread was ripped and the batting was coming out. There were lots of cobwebs on the ceiling. The bathroom was dirty and after running the shower water for 15 minutes, the water was still very cold. The air conditioning had a damp smell that you couldn’t get rid off. The carpet had not been cleaned and felt damp. The breakfast bar’s juice was watered down and tasted terrible.

Partner

4/10

Poor

17 Jul 2026

Rinat

Need renovation. Only shower was good condition other stuff very old.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Eddie

Room was in very poor condition, smelled very unclean. Carpet was dirty, beds hard and lumpy and bed smelled of urine. Needs a lot of attention when it comes to guest satisfaction, the area around the place was very sketchy also. Overall bad experience, never again at this location.

Family

2/10

Poor

16 Jul 2026

Kwenton

Terrible place booked a non smoking room and it smelled like cigarettes and the place has bedbugs would not recommend

Partner

2/10

Poor

16 Jul 2026

michael

The front desk person could not find my reservation. Even after I showed him an email from Expedia, confirming it. This place is more like a motel. No real lobby to speak of no restroom.. i was left to scramble last minute to find a hotel in the area.

Partner

2/10

Poor

13 Jul 2026

Xavier

When we arrived our room was not clean. The toilet seat was not attached to the toilet, the bathroom door did not close and the AC unit did not have a cover. The day after, there were flies in the room and once we saw a roach crawling on the floor we checked out early in the morning. PLEASE BOOK SOMEWHERE ELSE!!

Friends

4/10

Poor

13 Jul 2026

Andrew

The breakfast was weak. Eggs, yogurt, cereal, and waffles. No meat of any kind, no variety. It was advertised as a gym being present. There is no gym. It’s advertised as a hot tub being available. Only if you get a jacuzzi “suite”. I wouldn’t stay here again and feel a little duped by the listing. Also, there was a ton of noise from people walking back and forth all night. I slept terribly. The rooms are in like a strip instead of a standard hotel. Very motel vibes.

Self

6/10

Pleasant

11 Jul 2026

Nancy

An old hotel. Bed was comfortable but I wouldn't book there again. Carpet in the room was really in need.

Partner

8/10

Excellent

10 Jul 2026

Jeffreyi

Thanks

Self

6/10

Pleasant

09 Jul 2026

Luis

Nothing very much

Friends

2/10

Poor

09 Jul 2026

Ewa

I did not feel safe staying at this hotel. The area felt sketchy, with people lingering around the property. The room was dirty, the water was cold, the lights flickered, and the sheets were torn with cigarette burn holes. I spent the entire night worried my car would be broken into. The only positive was that the staff was friendly.

Family

2/10

Poor

09 Jul 2026

Roger

Nothing

6/10

Pleasant

08 Jul 2026

Marcia

Outside

Self

6/10

Pleasant

06 Jul 2026

TIna

Not a very good neighbor, people fighting at nearby restaurant/bar. The hotel really needs updated. Took along time for hot tub to fill up and faucet was falling off. Door was literally falling apart. Booked non smoking and got smoking room, holes in sheets and smelled horrible.

Partner

4/10

Poor

04 Jul 2026

Manish

Here's a more polished and professional version of your review:
Writing
It was a pleasant one-night stay overall, but we left with mixed feelings.
We were warmly welcomed by the night receptionist, who was very polite and helpful. Even though the cafeteria was already closed, he kindly arranged a coffee for us upon request, which we truly appreciated.
Unfortunately, our experience was overshadowed by an interaction with another staff member at the reception. I believe her name was Stacy. At first, she was friendly and introduced herself. However, after some time, her behavior changed, and she began making inappropriate and racist remarks about India and the Indian community.
We were deeply disappointed and uncomfortable. We even considered reporting the incident to the police, but after a long journey, we chose to leave the hotel without creating a confrontation.
I hope the hotel takes this feedback seriously and ensures that all staff members are trained to treat every guest with respect and professionalism, regardless of their nationality or background. No guest should have to experience such behavior.
This version is firm, factual, and more likely to be taken seriously by hotel management or on a public review site.

Friends_and_family Family

4/10

Poor

01 Jul 2026

William

There was no hot water when I attempted to take a shower the morning before I left.

Self

6/10

Pleasant

29 Jun 2026

susan

The staff was very friendly and helpful. We choose this hotel for affordability and it was as expected; nothing fancy and close to our destination. The main concern was the lack of hot water in the shower, the water was lukewarm at best.

4/10

Poor

27 Jun 2026

Gregorio

The air conditioning no good

Partner

2/10

Poor

22 Jun 2026

Brenda

The room was in bad condition the bed had a horrible smell of urine the bathroom had the soap that someone else used before. The carpets were disgusting, they smelled unpleasant.

Partner

10/10

Exceptional

21 Jun 2026

Russell

Very enjoyable stay

Self

8/10

Excellent

21 Jun 2026

Sergio

Convenient location and rooms recently remodeled. Had a good stay

Family_with_children

8/10

Excellent

21 Jun 2026

Gerald

This was a very nice hotel stay. Very friendly staff. It was clean and comfortable, above average. It's hard to make a good critique for only one night. The breakfast area was well stocked and clean. Would definitely consider this hotel in the future.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Chennel

Long story short, I didn’t get what I paid for. I paid for a room that was supposed to have 1 queen bed. Instead I got a filthy room with double beds. I brought it to the staffs attention just for them to tell me that’s all they can give me. Why have me pay for something (I paid for it way in advance mind you) and I don’t even get what I paid for? On top of that the room was filthy. The floors were dirty, bathroom floors were dirty, you could feel all the filth on your feet when walking around. There were spider webs throughout the bathroom and under the sink area. And the 2 beds had stains on the sheets.

Partner

4/10

Poor

18 Jun 2026

Emmanuel

Lighting in room was dull and some of the sockets were not working.

Partner

6/10

Pleasant

15 Jun 2026

Elizabeth

The room had an odor to it. Like someone had been living there. MOLD on the AC Unit, stains on the floor, headboard so dusty you could write your name on it. Blanket and sheets had holes in them. Completly run down.
While checking in lady was in lobby yelling am cursing on the phone and the guy behind the desk said nothing, pretty sure he's one of the owners.
We would of checked out but there was an event that weekend(that we was not attending) and all the hotels were booked solid.
Plus they wanted a 50$ Deposit? You have my card!

Partner

2/10

Poor

14 Jun 2026

Emma

Room was very unclean and the staff was very unprepared

Friends

10/10

Exceptional

13 Jun 2026

Teairra

The stay was amazing everything was top tier.

Family_with_children

2/10

Poor

12 Jun 2026

David

Don’t book a non smoking room at this hotel as they only have smoking. When I checked in at desk, they said I booked a smoking room. Not! Showed my reservation and they said no smoking were rooms available. A dump hotel.

Self

10/10

Exceptional

11 Jun 2026

Michael

Excelente servico

10/10

Exceptional

07 Jun 2026

Michael

This location is great and easily accessable to other places in Columbus. The area is a little depressed but seemed safe.

Self

4/10

Poor

31 May 2026

Nautica

I switched my first room because it was dirty and me second room was dirty as well I couldn’t even use the bathroom because the toilet because it was so nasty

Self

6/10

Pleasant

26 May 2026

Monica

It is a 2 star hotel, so it's fine if you need a place to sleep for a few days. The AC unit worked well and the shower space and water pressure was better than expected. My main concern was that the Wi-fi did not work, so I used all of my mobile data while staying here. The hotel advertises free wifi, but it does not work. I saw a few stains in the shower, indicating the walls were not scrubbed properly, but it was not very visible. The bathroom ceiling comes down pretty low and the panels in the roof were a little broken. The sink was leaking and we had to keep a trash bin underneath the sink pipe. The lights are pretty dim, so do not expect natural lighting in the room. Lastly, the walls were thin - I could hear people in the next room. I did not experience the free breakfast so I cannot comment on that. Parking every day and the check out process were a breeze. Check in was fairly quickly as well. I am still awaiting for the deposit payment of $50 to be returned to me though (I checked out a week ago).

Partner

2/10

Poor

25 May 2026

Isabella

Picked up bed bugs 👎

Family

4/10

Poor

18 May 2026

Buffy

Thin blankets on each bed plus we were supposed to have 2 queen beds and we had 2 full uncomfortable beds instead. Thin towels that were too small. No refrigerator but had a microwave. The breakfast was ok nothing fancy. Not a lot of choices for breakfast too. We won’t be staying there ever again.

6/10

Pleasant

18 May 2026

Christen

You get what you pay for sure but floors were dirty and housekeeping didn't come once during the 5 days we were there which is kinda gross in my opinion; mind you we weren't being dirty but the lack of trash being taken out or clean towels (had to go to the office to ask) with 3 people and 4 hot days after a music festival.... well eww. Other than the housekeeping issue and dirty floors it wasn't bad

Friends

10/10

Exceptional

14 May 2026

Teresa

Accommodations were wonderful!!!

2/10

Poor

12 May 2026

Manoj

Wired smell in rooms and smells like cigarettes and no proper communication from front desk but breakfast was good and people working in morning were decent and the hotel looks old

Partner

10/10

Exceptional

12 May 2026

Mary

Great staff! Quiet and cheap price. Location wonderful

4/10

Poor

04 May 2026

Tressie

The owner needs to ensure all rooms after each visit carpet steam clean and all lights work properly

Self

10/10

Exceptional

29 Apr 2026

Jack

No pool

4/10

Poor

26 Apr 2026

Herbert

We liked that the water in the shower was hot and pressure was great. What we didn’t like one room the refrigerator did not work and reported but nothing was fixed during our stay. The other room the outlet at the sink didn’t work. Reported it during our stay nothing was done to fix the problem. They offered to discount our bill but I have to notify Expedia about it.

Family

6/10

Pleasant

26 Apr 2026

Terry

Didnt eat breakfast air did not keep room cool

10/10

Exceptional

17 Apr 2026

Susmita

Nice

4/10

Poor

15 Apr 2026

Bruce

Upon arrival found hair in sink and turds in toilet. Awakened about midnight by gunshots nearby. Staff was friendly, but both checkin and checkout were VERY slow. Hotel requires $50 deposit, refunded at checkout.

Self

2/10

Poor

12 Apr 2026

Carl

Didn't eat breakfast the room ac was good

Self

10/10

Exceptional

03 Apr 2026

Maurice

Cool

Family_with_children

8/10

Excellent

02 Apr 2026

Deborah

AC works really well and bed was very comfortable

8/10

Excellent

02 Apr 2026

Eric

Front staff was excellent. They helped us when we needed to change rooms. Beds were comfortable. Neighborhood was industrial and other guests were industrial works as well. Breakfast was simple, but worth the free price!

Partner

2/10

Poor

31 Mar 2026

jason

The neighborhood was terrifying, felt like i was about to get mugged or my room broken into. The woman at the front desk kept complaining about homeless and politics.

Friends_and_family Family

2/10

Poor

31 Mar 2026

Kylie

First of all our AC unit was broken and it was noisy as can be.

2/10

Poor

26 Mar 2026

jim

this place was inexpensive but is horrible, dirty, breakfast is the worst i've ever had, wifi unreliable when it works at all, the tv if and when it worked did not have many popular channels, front desk was rarely staffed.

Partner

10/10

Exceptional

16 Mar 2026

Ann

The check in was very kindly accomplished. The access from Brice Rd a little confusing. The coffee maker awkward. But the room quiet and comfortable.

2/10

Poor

01 Mar 2026

Tonia

The manager is very unprofessional and the room was dirty and the linen was dirty

Leisure Family_with_children

4/10

Poor

19 Feb 2026

Anna

Sink didn't drain, no hot water, no wash rags , got woken up by people being loud,

Partner

4/10

Poor

17 Feb 2026

Tonia

The amenity went to my likings

6/10

Pleasant

15 Feb 2026

Katie

Our non smoking room smelled somewhat like stale smoke, the entire property outside smelled like marijuana at almost all times. One bed had what appeared to be a blood stain and flakes of something black all over it. The young women working at desk was extremely friendly and helpful.

Friends_and_family Family

4/10

Poor

07 Feb 2026

Nathan

Walls thin as paper. I could easily hear the TV and conversations next door. Old blood seen in comforter. Front door poorly sealed exposing cold air & elements.

4/10

Poor

02 Feb 2026

Marquetta

No hot water phone cord was broke and when I called for wash clothes and towels I told to come get them myself staff very unprofessional except for front desk lady who checked me in and in the picture they show u a jacuzzi in the room there’s none of the either false advertisement but I do love that they have smoking rooms so I will come again

Partner

4/10

Poor

01 Feb 2026

Randall

Room was extremely neglected and outdated, having a smoking room I expected it to be a little less than normal however the neglect shown here is not what I would expect from choice hotels

Business

10/10

Exceptional

26 Jan 2026

Carmalethia

The front desk and housekeeping staff are great

8/10

Excellent

19 Jan 2026

Eric

It was good. I was only there for a night. When i got to my room i went to bed due to being tired so not really much to say.

Self

4/10

Poor

17 Jan 2026

Stephane

Smells funny

6/10

Pleasant

15 Jan 2026

David

Staff was very accommodating

4/10

Poor

11 Jan 2026

Shantel

Staff was nice but my room was DIRTY!

Partner

10/10

Exceptional

05 Jan 2026

LESLIE

Beds were comfortable, quiet for the most part. Bathroom was completely remodeled look great.

Partner

10/10

Exceptional

03 Jan 2026

Kimberly

Everything was very nice-lots of snow that day, they gave me first floor and near the lobby since I am older

Self

10/10

Exceptional

01 Jan 2026

Ronnie

Everything was perfect staff is always nice and ready to help if any question fair price and good location close to highway

Leisure Self

2/10

Poor

30 Dec 2025

James

Think long and hard before booking a room at this motel. The carpet and some of the furniture were beyond gross! I took pics but Expedia does not allow you to post pics with a review. You have never seen motel carpeting this filthy in your life -- ever! Once you walk into a motel room and see this level of filth - the ONLY thing you can think of is: \"Will I see roaches, bed bugs or mice (or all 3) later tonight!?! That kind of ruins a stay! Just a little!

Fortunately, I did not see any- but I was totally creeped out my entire stay worrying I might! Other reviewers (see reviews) did see BOTH so I dodged a bullet - but you might not!!! Spend $25 more bucks a night somewhere else and get something better. I wish I had! You definitely don't want to take bed bugs back home with you and have to get rid of your bed and furniture! They are nearly impossible to get rid of.

PS: Reviews of \"exceptional\" have to be fake! I don't believe they are real for a second.

Leisure Self

10/10

Exceptional

28 Dec 2025

Robin

clean room staff was friendly

10/10

Exceptional

16 Dec 2025

Ronnie

Room was clean property quiet i always enjoy staying here

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Ronnie

Always love stay here

Leisure Self

10/10

Exceptional

19 Nov 2025

Michael J

Room could have used a new carpet and some updating, but it was very clean. Breakfast could have used some protein (eggs, bacon, sausage) but it did have a waffle iron, fresh fruit, cereal, and yogurt. The staff was super helpful. The manager took time to chat with guests in the breakfast room and on check-in. She had taken time to decorate for Christmas. I told the front desk that I was a light sleeper and to please not place me by a family with kids, and he took time to review who was staying in what rooms before giving me a nice, quite room where I got a good night's sleep. Really great staff.

Business

6/10

Pleasant

17 Nov 2025

Jena

Was ok

Self

10/10

Exceptional

17 Nov 2025

Jame L

Yes alway.

4/10

Poor

11 Nov 2025

Jill

Run down,

2/10

Poor

11 Nov 2025

Leo

This hotel should not be allowed to carry the Quality Inn name. Nothing about this hotel speaks quality. The room was very tired. Walls needed painting, towels were rags, table, chair, coat rack, bathroom door, towel rack and toilet paper holder were all in need of repair. Matress was sagging. Breakfast was nothing special. I would not recommend this hotel to anyone.

Leisure Partner

6/10

Pleasant

11 Nov 2025

Francis

I was comfortable staying. The couple that run the place were super nice. The staff was all great. The building could use a lot of updates but then of course the rates will go up.

4/10

Poor

10 Nov 2025

Robert

Room was dirty. Carpet coming up. Tub hadn't been cleaned prior to arrival. Soda or something splashed/spilled on one of the walls. On my last night found lipstick on my sheets. (I don't wear any!) so I guess had been sleeping on sheets from previous guests. Trash piled up around receptacles at stairs. 2 nights there was some form of distrurbances in the parking lot.

Business Self

6/10

Pleasant

08 Nov 2025

Dikshya

Alright

8/10

Excellent

07 Nov 2025

tiara

Yes

Partner

4/10

Poor

01 Nov 2025

Mark

Staff was great! The room was not. Repairs had been done badly: shower was taped together, the walls had patches that were sloppy and uneven. One lamp didn’t work. There weee no USB plugins. The whole area seemed sub-par. I was awakened three times by cars with thumping base music and twice by people yelling across the parking lot. The breakfast bar was kept mostly empty. When they added things they would bring out a couple slices of bread and maybe 6 muffins. Nothing was ever full. There was no breakfast meat, ever. And it was very disorganized. You had to walk back and forth across the bar to get things that should go together, like waffles and syrup.

Partner

8/10

Excellent

27 Oct 2025

Gabriel

.

Leisure Self

2/10

Poor

25 Oct 2025

Ousmane

Very stinking old property every thing needed change for now

10/10

Exceptional

19 Oct 2025

Steve

The night shift staff Dak was super helpful to solve the booking issue while we arrived late. Good value.

Business Partner

10/10

Exceptional

04 Oct 2025

Tisha

Yes

Business Partner

2/10

Poor

29 Sep 2025

Mark

I really don’t like to do this but, this was not what I expected. I have never been to Columbus before and I’m just like everybody else trying to find a decent place to stay with my wife for a weekend getaway. The place is run down and very outdated. The refrigerator in our room doesn’t work. Lots of activities of cars coming in and out of the parking area all hours of the night. Definitely could not sleep because of the dealings of doors slamming and commotions outside. I got up looking out my window to check on my car every two hours to make sure it wasn’t broken into. It is what it is and I will never stay there again for sure. Quality Inn needs to change their name because the Quality simply was not there and I personally feel I stayed a weekend in hell and my wife and I didn’t deserve having to worry about our stay in a hotel that you all recommended.

Partner

2/10

Poor

27 Sep 2025

Shelby

Never came by and cleaned our room in the 4 nights we were there. We had to beg the front desk for towels and got dirty looks when asked. Absolutely no working WiFi either.

Leisure Partner

6/10

Pleasant

26 Sep 2025

Arvid

Room was serviceable but needs some tender loving care—eg inside of bathroom door looked like it had been used as a scratching post by a large dog, no toilet paper holder in bathroom, very limited towels but sufficient.
Breakfast was disappointing, one is better off going out for breakfast. On positive side the staff were very accommodating and friendly. The overall experience was okay.

Partner

6/10

Pleasant

23 Sep 2025

Yang

It is conveniently located, however, there is a quite dumpy smell in the room, the air needs to be circulated while the room is vacant.

Leisure Family

2/10

Poor

23 Sep 2025

Evan

Location was okay

10/10

Exceptional

20 Sep 2025

Jesse

Good times

Self

4/10

Poor

16 Sep 2025

Andrew

Below average hotel stay

This franchise, independently managed hotel is very run down and service very mediocre. Our family of 4 stayed for 1 night. Upon check-in, they requested $50 cash for incidentals to be returned at check-out. I don't carry cash and asked to put it on my credit card. They said the $50 would be refunded after 5 business days, which still hasn't after 6 days.

We couldn't find our room in this 2-floor hotel. Room numbers were not marked outside showing which direction to go. We had a non-smoking room which smelled like smoke. Turning on the AC removed some of the unpleasant odor. The popcorn ceiling was coming off as if there were prior roof leaks.

They had towels in the room for 2 people. When asked for more towels, they said to bring the used towels to exchange for another 2. The entire place and our hotel room are severely dated.

Breakfast was below average and skimpy. Management provided the bare bones during breakfast hours at 8:00am despite other guests in the dining room. They took out a tray of 6 slices of bread, a couple bananas/oranges, 6 mini-muffins, and 6 yogurts in the fridge.

I had better stay at other franchise owned Quality Inn's. I would not recommend this one.

Friends_and_family Family