Name: ITC Barcelona by Soho Boutique
Address: Carrer De Pelai, 1, Barcelona, 08001, ES

10/10

Exceptional

06 Jun 2026

Michelle

Staff were super helpful
Great central location

10/10

Exceptional

11 May 2026

Vilma

Excelente ubicación, cerca de Plaza Cataluña, las Ramblas y la estación del metro. Transportación disponible todo el tiempo en taxi, bus o metro. Personal atento, facilidades limpias y adecuadas y un excelente desayuno. Altamente recomendado!

Partner

6/10

Pleasant

15 Apr 2026

Linc

The location is great. It’s walkable to the places we want to see and there’s even a metro station right under it, which is very convenient. The hotel needs some love overall. Bene, the front desk staff is very helpful and personable. However, the other two staff at night were a little cold (not sure if it’s because of the language barrier or what). The room itself is decent. We are grateful to be upgraded to a bigger room. But maybe they can add hotel basic amenities like an iron, kettle, or cups. Overall, it was still a good stay. We didn’t have any issues with the room.

8/10

Excellent

30 Mar 2026

Mitchell

Room was cleaned daily by housekeeping and the front desk was extremely kind. I’m glad we stayed in this location (it was an easy walk to everything).

6/10

Pleasant

25 Jan 2026

Jane

Tiny room, needs some love. Only paid lockers to leave luggage which weren’t big enough for our cases. We weren’t offered an alternative. Close to the main square & La Ramblas

Partner

4/10

Poor

23 Jan 2026

dara

Hotel does not look like pictures at all! The room so bare and stark with white walls. The hallway had so many huge water leak where the wallpaper was falling off. Way too many papers to sign at check in. Extremely overpriced for what you get. There is nothing boutique’ at all about this property.

Self

4/10

Poor

30 Dec 2025

Ana Jimena Treo

Nos cobraron un impuesto del que no estábamos notificados y fueron bastantes euros. Alrededor de 50

Leisure Family

10/10

Exceptional

03 Nov 2025

reham

Clean room and nice staff

Leisure Partner

10/10

Exceptional

30 Oct 2025

James

We had to use lockers since we arrived early…a bit annoying

Leisure Family

10/10

Exceptional

29 Oct 2025

Lizeth

Yes, staff was very helpful.

Leisure Friends

8/10

Excellent

22 Oct 2025

Ming

The room was tidy and clean. The aircond was weak though.

Leisure Partner

8/10

Excellent

18 Oct 2025

Ani

The location of the hotel is super

The staff at the reception, especially the man, did not remember the name Benedicto or Ricardo is very friendly and ready to help in everything, cleanliness is not very, comfort too, the room clearly lacked a table and a mirror, but everything is fine

2/10

Poor

16 Oct 2025

Rida Catherine

Old and unkept with poor customer service

Leisure Family

2/10

Poor

09 Oct 2025

Douglas

Fresh, but same food.

Leisure Partner

8/10

Excellent

02 Oct 2025

Shannon

Over all it was acceptable because of the cheap price. The bathroom is very old and the walls look dirty. However I accidentally left my Apple Watch in the bed and it was there after the bed was remade.
The cleaning staff are excellent, but there is only so much they can you with water damaged doors, chips in the bathtub, and warped walls. Check in took a very long time(over 30 minute

8/10

Excellent

22 Sep 2025

Susan

Property owners were great!!

2/10

Poor

19 Sep 2025

Romit

Room was in bad condition . Didnot provide blanket . Overall terrible hotel . Stay away .
Expedia should not even advertise this hotel on their website and should be more responsible with hotel selections for its guest .

Leisure Partner

4/10

Poor

19 Sep 2025

GENNADIY

Its not what it shows on line , no mirrors , no table , everything is old and outdated, is not woth the money they charge, just good location

Leisure Family

4/10

Poor

20 Aug 2025

PEDRO

La habitación no estaba como en las fotos, se notó que no hicieron limpieza previa a nuestra llegada, muy deteriorado todo, la puerta del baño no cerraba.

Leisure Friends

4/10

Poor

18 Aug 2025

Olga

The location was convenient, but the condition of the property is very poor. Rooms are completely worn out, in need of a repair and are missing basic essencials such as little fridge, yea/coffee maker, chair, table. Fornthe price we paid per night, totally not worth it.

Leisure Family

6/10

Pleasant

13 Aug 2025

Sebastien

I would pass

I had high expectations because of the look and location of the building and prices of the room. Was very disappointed by the checking process (way too many forms to fill and sign!) and the room amenities that were minimalistic (no fridge and no duvet). Luckily, we were there only for one nigh before leaving to the airport.

2/10

Poor

16 Jul 2025

Jayden

We get displayed zero stuff there was an option to do so, no working AC one member of staff on the front desk means it takes around an hour and a half to check-in along with that if you ever need anything there’s no chance of ever getting anything you require as only one person on the desk, the big factor is I went there no Work AC requested that I could have a refund which I was told I could I went back the second day to get my refund and was told I could only be refunded for two days. They lie they don’t have the correct facilities at work and operate and frankly you’re better off. Just paying a little bit more and getting a place that offers you the right standards if you really don’t care just stay here then.

10/10

Exceptional

04 Jul 2025

Guillermo

Fue todo muy bien, instalaciones acordes y una excelente ubicación

Business Family

10/10

Exceptional

28 Jun 2025

Jessica

It's a \"simple\" place. Nothing fancy, nothing added. Great location, metro, walking and no issues with the general area. I'd come back.

Leisure Self

6/10

Pleasant

19 Jun 2025

Joanne

Location was perfect!

The receptionist upon arrival was rude.

As for the room, okay. A place to crash for one night. If you are looking for a good night's sleep, that is not the place. The walls are thin, and the air conditioning was not cool.

Anyways, it is what it is!

Leisure Partner

2/10

Poor

17 Jun 2025

Carmen

Do not stay here! There are bed bugs, bathroom was dirty at check in, hard mattress, no bath towels, faslse representation of what the rooms actually look like, it looks like a bad hostel at best. The AC barely turned on, it’s depressing. After noticing the bed bugs, I spoke to the front desk and they would not give me a new room and “guaranteed” they comply with pest regulations. I tried checking out for a refund and they refused due to the “conditions I signed during booking”. I did not sign for bed bugs.
Good location, but I would rather stay far and not wake up with bed bug bites.

Leisure Family

10/10

Exceptional

15 Jun 2025

Monica

Great location, great room, bed was a little uncomfortable, but not a deal breaker. Excellent view and staff! Thank you for a wonderful stay in Barca!

Leisure Family

10/10

Exceptional

14 Jun 2025

Lukasz

All good

Self

8/10

Excellent

13 Jun 2025

Tiberio

Very nice building

Leisure Family

2/10

Poor

03 Jun 2025

Ahmet Ozkan

The location.

Leisure Family

4/10

Poor

28 May 2025

melinda

I was deceived by the photo, it was of the very nice lobby. The room was a different story, I felt like I was in a cell. No chairs, no storage, no pictures. On the positive side the metal beds were comfortable, the sheets clean and good water pressure in the moldy bathroom.

6/10

Pleasant

27 May 2025

Praveen

Budget hotel

Budget hotel. Cut your expectation.

Business

8/10

Excellent

26 May 2025

Rowan

This was a great hotel for a short stay. Excellent location, staff and cleanliness. Room could have used a mini fridge but the basic were there.

Leisure Partner

6/10

Pleasant

25 May 2025

Riyaz

no value for money. high price for the kind of accommodation

Business

8/10

Excellent

21 May 2025

Ilaria

we had a room on the 4th floor and to open/close the windows, we had to ask for a special tool at the reception. the room was very hot. also, you need to bring cash if you want to leave your luggage, as it is not free (2€).

Leisure Friends

10/10

Exceptional

15 May 2025

Hector

Magnificent spot in the heart of Barcelona

No was looking for a place near all the attractions in the tourist area in Barcelona, but also that have the comfort to work remotely in the free time. And found this place that is close to all the good attractions in Barcelona. Also is located at several meter from one Metro station. The room was very comfortable and the staff very friendly helpful for everything we need. I will return to this place.

Business Partner

4/10

Poor

14 May 2025

Francisco

The good; breakfast was provided. I am not sure if it was included, I hope it was because it was super basic. The bad; the online pictures did not match the real-deal. AC was nowhere near functional, it was advertised as having AC; then I show up and no such thing. Every night I spent it soak in my sweat due to how hot the room was. Horrible experience. The cost did not fit the experience and/or quality for the days I was there for. A portion of a refund would be greatly appreciated, but I doubt that will be take place.

Leisure Self

2/10

Poor

11 May 2025

Verified traveler

Not worth it

Dusty and with holes in the curtains

6/10

Pleasant

07 May 2025

milind

Room had NO desk or chairs. NO mirror, coffee maker. Bathroom windows only had a sheer curtain. Bed was uncomfortable.

Leisure Partner

4/10

Poor

29 Apr 2025

Khaled

There is aircondition. The only option is to open tge window. You need a key through to do that and you get it from the front desk. How, the street is very noisy so you will not be able to sleep either the window is close or open.

Also, El Rambla is 14 mins away, not 4 as the site states.

Leisure Family

4/10

Poor

27 Apr 2025

Trilva

The hotel fell far short as it was noisiness and uncomfortable. It was the worst bed, I have ever had in an expensive hotel. I had to fold a rough textured uncovered duvet into sections and put it under the sheet to tolerate the bumpy hard mattress. The room had not chairs so no other seating than the hard bed. No tissues in the bathroom. Our early arrival before checkin required two Euro coins to use the lockers for luggage storage, which we did not have, nor did they have any at the checkin counter so we had to go out to the Exchange location next door. When we returned at checkin time, exhausted after traveling and walking all day, we were asked to wait for our room as a housekeeper had called in sick. On check out day, the lift was out of order! Many issues, but the attending staff were as accommodating as they could be, they arranged a taxi for us and upon request of coffee and pastry a very nice and full breakfast was prepared early for us since we had to check out at 7:45. Breakfast at 8:00 seems rather late, The desk staff helped my husband carry our luggage downstairs when the lift was out
Definitely was disappointed in the accommodations but high praise for the staff!

Leisure Family

10/10

Exceptional

24 Apr 2025

Gilles

Convenient to subway and shopping. Room was too hot. Apr 20. No air conditioning in room saying that hotel only uses it after May 01. My son eczema worsening. Reception gave us a allen key to get room window open. Helped a bit. Clean beds. Nice value hotel.

Leisure Family_with_children

8/10

Excellent

19 Apr 2025

walter

Nice

2/10

Poor

29 Mar 2025

JOSE

I would NOT recommend this hotel. The checking process took 35 minutes. From passports information /telephone/emails/addresses for individual person. This information could have been addressed prior to check in and not at check in. For the price we paid I expected more. The pictures on the website are so deceptive. The whole time I felt CATFISH. This hotel is more of a hostel. Don’t stay here.

Leisure Family

4/10

Poor

09 Mar 2025

Graham

Very disappointing stay:-
1.Safe not working in my room. I asked to move and I was advised none of the safes in the room worked!
2. Curtains jammed so I had little or no privacy as the room is overlooked by flats on the other side of the street
3. Unable to close windows as a special lock was required and the street is noisy all night so I got no sleep the first night.
4. No loo roll in room. Had to ask the front desk on two occasions and I was given it to take to the room myself
5. Breakfast very average with a limited choice
6. Shower is a handheld spray hooked up, so the spray is narrow and getting the right temperature is very difficult
I wouldn’t re-book!

Business Self

2/10

Poor

05 Mar 2025

Yariv

Run down hotel.

Run down hotel with the most basic room.
The floor rumbles every few minutes from the subway. Window blinds were required to be fully drawn to get privacy from the street.

Business

2/10

Poor

03 Mar 2025

Verified traveler

Just pay more for somewhere else.

Bed was a brick. Decades of hotels, all over the world, this was the hardest. Extremely small. Dirt mold, overpriced. 16 euro for a breakfast. Extremely loud, thin walls, trains, no air or temp control. Very small TV, no amenities, I could go on for a while

Partner

2/10

Poor

09 Feb 2025

Matt

little more than a Hostel, disgusting they can charge normal hotel prices for this crappy place. Avoid!

Self

8/10

Excellent

09 Feb 2025

Monserrat

Excelente ubicación

Leisure Partner

2/10

Poor

07 Feb 2025

Felipe

No la recomiendo

Business Self

2/10

Poor

24 Jan 2025

Bjørn

Out of my 500+ days in hotels over the years, this was by far the worst!

Toilet not working the first two days, window that you could not close, cockroaches, and terrible food.

The only thing this place has going for it is the location

8/10

Excellent

20 Jan 2025

john

Location

6/10

Pleasant

09 Dec 2024

Lisa

Great location……. The lady at the front desk checked us in early which was very nice and accommodating.
However the room needs to be updated with new mattresses, pillows, amenities. The maintenance of the room was poor. The phone did not work, the safe was not functioning at all, the window did not close and lock properly.
The back of the toilet was cracked and had been repaired. We did not eat breakfast at the hotel so I can not comment on it.
Being in Spain, we bought a bottle of wine and asked for a bottle opener at the hotel which they said they could not lend to us.
This was a bit surprising!
Although a great location, we would not recommend this hotel for the price.

Leisure

6/10

Pleasant

07 Dec 2024

Phil

Our room was like a sauna. It was unbearably hot with no control over the AC and windows that don’t open. Made for extremely uncomfortable sleeping conditions

Leisure Family

4/10

Poor

25 Nov 2024

Verified traveler

Very deceptive from the pictures.

The room allotted was completely different from the pictures that I saw and booked. The room was extremely basic and dingy. It didn’t not have even a chair in it. And the Ac did not work as days were quite warm inside. Just a plywood box shelf’s with a tv on it.
It felt like they put me up in a boxed up backup room. Not worth the money at all as it was very deceptive from what they showed online.

Business

6/10

Pleasant

03 Nov 2024

Malet R

Breakfast starts late at 8am on weekends a bit late especially if you’ve got tours booked in the morning or an early flight.

Leisure Family

4/10

Poor

03 Nov 2024

PRERNA

Very small room

The hotel was quite central. Which is a good thing as it was close to La Rambla.

The bathroom was spacious. But the room was very small. For the kind of price we paid we could have got a better room. The bad also made a lot of noise.

Partner

6/10

Pleasant

25 Oct 2024

Begona

Excellent location

Leisure Family

6/10

Pleasant

06 Oct 2024

Cristina

Overall the place was very accessible to shops, food, transportation. The only downside was that the elevator wasn’t working when we stayed there. However, the staff did help with the luggage to be brought up in our room during check in and brought down during check out.

Leisure Friends

10/10

Exceptional

02 Oct 2024

Karen

Excellent property It was easily accessible but the Metro stations nearby were confusing and did not all have escalators or elevators.

Leisure

6/10

Pleasant

27 Sep 2024

patricia

It took a long time to get checked inn and that wasn't acceptable.

8/10

Excellent

24 Sep 2024

James

Nice hotel

Leisure Partner

2/10

Poor

23 Sep 2024

Kim

From the very beginning, it was a terrible experience. The desk clerk was surly. We went to the room and there was no furniture, no table no chairs, no credenza no microwave no refrigerator not one stick of furniture except for the bed. The shower was extremely difficult to navigate and the tub jets didn’t work. When my wife said something about it, she was told, well, you didn’t pay for jets. There was no toilet paper holder, just a roll of paper on the back of the toilet. The tub was extremely slick. The floor when it got wet, was like an ice-skating rink, it was awful. Not only was there no furniture in the room there was no coffee maker. When I went down to get coffee, I was told I couldn’t just get coffee. I had to buy the entire breakfast and I couldn’t bring coffee to the room.

Leisure Partner

8/10

Excellent

23 Sep 2024

Toni

Good value. Clean.

Leisure Family

10/10

Exceptional

17 Sep 2024

Mike

It was a perfect spot for walking many areas in Barcelona

Leisure Partner

4/10

Poor

15 Sep 2024

maryann

The room was VERY small, and didn’t even have a window. Thought we were in prison. Could not even see to turn on the lights. For booking 5 months in advance and the price we paid we were very upset. Would never stay again and would not recommend.

Leisure Partner

8/10

Excellent

12 Sep 2024

Frank

The property is located very close to the Cataluna Plaza where all the activities are. Very convenient to move around the city by public transportation.

Leisure Family

6/10

Pleasant

09 Sep 2024

Marc

You are paying for the location. The actual rooms compared to the photos...they look much better in the photos.

Leisure Family

6/10

Pleasant

25 Aug 2024

Nestor

Very small for the price, tiny bathroom, room, air conditioning really bad, even though the location is great

Leisure Partner

4/10

Poor

24 Aug 2024

magda

No chairs/table/hand soap/shampoo/desk/ it only had a bed and two very tiny lamp table. You could only fit a tiny lamp and phone. We had to keep our suitcases on the floor, I expected a little more than what we got cause it wasn't cheap.

8/10

Excellent

22 Aug 2024

John

Staff was very friendly and accommodating. Everything was fine. Only complaint was ran out of body wash in the shower and no soap in the bathroom, otherwise definitely a recommendation.

Leisure Friends

10/10

Exceptional

15 Aug 2024

maria

Staff are very accommodating. Special mentioned to Daisy and Stella . We will stay again in the future . Breakfast is good too . Thank you .

2/10

Poor

27 Jun 2024

Ramon

Terrible

Mi experiencia fue terrible. La habitación no estaba preparada y estuvo lejos de llenar nuestra expectativa y por lo que estábamos pagando. Se fue la luz en 2 ocasiones y el sitio no era ni básico. No lo recomiendo por nada y siendo usuario de Hotels.com desde hace muchos años creo que este es el peor hotel donde me he hospedado.

10/10

Exceptional

19 Jun 2024

George

Good location restaurants, On Off Bus close by as well as metro train and city buses. Excellent breakfast from 7:30 to 11:00. Shuttle Bus to airport within a couple blocks. Taxi from cruise ship 32 euro. Rate to airport about the same if after 8:00am. Prior to 8:00 fare was 45 euros.

Partner

4/10

Poor

03 Jun 2024

Thelma

. They only fix the beddings but did not clean the room specially the bathroom. Took away the towels but did not replace them. Hot AC

Leisure Partner

4/10

Poor

03 Jun 2024

Alba

El personal de recepción no es amable. La oferta de desayuno es un caos, sin personal suficiente y muy incomodo.

Leisure Family_with_children

4/10

Poor

13 May 2024

Adolfo

.

8/10

Excellent

12 May 2024

Verified traveler

The room is very moist. No table , no chairs, just three beds in one small room. The bed sheets is not clean either.

Friends_and_family Family

6/10

Pleasant

07 May 2024

Olga

When we arrived we were pleasantly surprised at the reception as they “upgraded” our room and gave us a nicer suite rather than a room. In reality, it ended up being a semi circular balcony which was at some point windowed and made into a room which had dusty, ripped curtains instead of walls. There was no type of noise isolation and it sounded as if we were sleeping outside with the loud traffic. Our first night was terrible. The restroom was not stocked with basic necessities such as toilet paper and shower gels/shampoo. The safe was locked and the reception informed us that it is a hotel policy that safes are no longer offered as prior guests forgot their codes, which was surprising as Barcelona is known for its pick pockets and safes are usually a basic amenity offered by hotels. When we asked for a room change, we were told that the entire hotel was booked, however when we asked for our money back we were given a different standard room which we initially booked, which, by the way, had a working safe… The new room was way better, however, the first room ruined our experience for the first day. Be careful when you are offered a better room.

Leisure Family

6/10

Pleasant

27 Apr 2024

Annick

We spent very little time at the hotel as we had tours booked everyday. This hotels location was perfectly central. Very short walk from where airport shuttle AEROBUS drops you off. Very close to las Ramblas. If you are looking for a comfy bed and clean room this no frills hotel will do it

Friends_and_family Friends

2/10

Poor

20 Apr 2024

rajju

Didn’t like it for various reason

4/10

Poor

02 Apr 2024

erika

Front desk staff was rude at some times!

Leisure Family

6/10

Pleasant

17 Oct 2023

marcos

great location

Leisure Partner

6/10

Pleasant

11 Oct 2023

Shirlinda

near everything

Business_and_leisure Friends

4/10

Poor

29 Sep 2023

Guylaine

Great location and building exterior is vety nice. The room was disappointing because it is very small and no chairs. Needs to be revamped. It has great potential.

4/10

Poor

28 Sep 2023

Martin

Excellent location and very friendly and helpful staff but images online were very misleading. Wasn't nothing close to what we had expected when we made our reservation. We were a little disappointed!

Leisure Family

6/10

Pleasant

29 Aug 2023

Marcela

Staff very friendly and helpful
But room had no garbage can and the air conditioner didn’t work

Partner

2/10

Poor

05 Aug 2023

Mohammed Farouk

The person checking us in was unfriendly and unhelpul. The lamp was broken. The bath tub dirty. The safe did not work. We were charged E33 for some tax. But this was not mentioned in our purchase. Surprise.
On the last night another guest was given the key to our room. He opened our door. My wife and I were scared. He seemed to be drunk. The front desk was very blasé about it. When checking out no one was at the desk. The sign said back in 5 minutes. Waited 40 monutes. No one showed or answered the phone. We almost missed our flight. Unbelievablely bad service and lack of care for customer.

Leisure Family

4/10

Poor

13 Jun 2023

Maysin

Air conditioner wasn’t working. Everyone was complaining. Good thing at night there was a little breeze and they gave us the key to open the windows and gave us a fan, but as the weather gets hotter I would not want to stay here.

Leisure Family

8/10

Excellent

20 Mar 2023

Verified traveler

Vacation

Friends_and_family Family

6/10

Pleasant

03 Dec 2022

Arturo

The location is excellent.

Leisure Family

2/10

Poor

03 Nov 2022

Carol

The only good thing about this hotel is the location. Nothing else is good.

Leisure Partner

4/10

Poor

13 Oct 2022

Ori

The AC was bad and the window couldn’t be open

Self

10/10

Exceptional

18 Sep 2022

Mounir

Friendly staff

Leisure Family

4/10

Poor

16 Sep 2022

Brett

This hotel is right downtown near Plaza Cataluna

Leisure Self

6/10

Pleasant

18 Aug 2022

Nancy

Likes: location; Dislikes: old & worn, saggy floors, ineffective air conditioning, some days there was no hot water, unknowledgeable staff.

Leisure Family

10/10

Exceptional

27 Jul 2022

Larisa

Great location.Couple of times elevator was out of service!

Leisure Self

10/10

Exceptional

26 Jul 2022

Michelle

Perfect place to stay before heading home. It was 2 minutes from the Ramblas, so shopping, restaurants and the hop on-off bus were right outside the door more or less. Staff was very friendly and helpful. Would recommend this hotel

Leisure Friends

6/10

Pleasant

16 Jul 2022

Roland

Air conditioning either did not work or was limited. Asked them to fix it, but still 28 degrees C. Since windows don’t open, it was impossible to sleep. Moved to another location for 3rd night.

Leisure Family

8/10

Excellent

01 Mar 2022

Lorraine

Fab building with querky shaped rooms.
Staff friendly and room clean beds made everyday.
Excellent location.

Leisure Family