Name: The Imperial Torquay
Address: Park Hill Road, Torquay, TQ1 2DG, GB

6/10

Pleasant

04 Aug 2026

Daryl

Good location to walk into Torquay

8/10

Excellent

04 Aug 2026

Lisa

Stayed in a Deluxe Double Sea View room. Room was spacious, clean and comfortable, with beautiful views across the bay, which was definitely one of the highlights of our stay. The room also had a standing fan, which made it a little more comfortable.
The staff were polite, friendly, and helpful throughout our visit, making us feel welcome from check-in to check-out.
However, I was very disappointed to find that the outdoor swimming pool was out of order. This was one of the main reasons I booked this hotel, and if this had been clearly advertised on the website before booking, I would have chosen to stay elsewhere. I feel guests should be informed in advance when major facilities are unavailable.
The spa facilities were good and provided a nice place to relax, although it didn't make up for the disappointment of not being able to use the outdoor pool.
Some areas of the hotel are looking quite dated and could benefit from refurbishment. While the building has plenty of character, updating certain parts would really enhance the overall guest experience.
Parking is available on site, but is chargeable, which is something to be aware of when booking. It would have been nice if this was included in the room rate.
We didn't have breakfast, so can't comment on the food. Overall, we enjoyed our stay thanks to the lovely room, stunning sea views, spa facilities, and the friendly staff. However, the lack of notice about the outdoor pool and additional parking charges was disappointing

6/10

Pleasant

03 Aug 2026

David

A mixed review from me. Parking was £10 a night. Windows were filthy.Swimming pool was closed. Most draught beers were out of stock.The over bath shower had a curtain. No biscuits, only 6 milk sachets and curtain rail not connected at one end. The bed was comfortable with clean sheets. So disappointed overall for a claimed 4star hotel.

8/10

Excellent

02 Aug 2026

Erika

Clean room all I would say is don’t judge a book by its cover when you pull up it’s very scruffy on the outside but inside it’s nice could do with updating

Good breakfast nice sraff

10/10

Exceptional

02 Aug 2026

Sara

Very nice room with lovely view
And yummy breakfast

10/10

Exceptional

01 Aug 2026

Colin

Wonderful hotel. Amazing views from our room & restaurants of sea & marina. Large comfortable room. Perfect location & excellent breakfast. Would highly recommend.

10/10

Exceptional

31 Jul 2026

Jade

Really nice hotel, easy to use the pool and lockers, short walk to the marina with restruants ect we booked a sea view room and it was amazing

6/10

Pleasant

31 Jul 2026

Claire

Beautiful room and views, although our sister in law had to change rooms 4 times due to the state of the room she was given. Breakfast wasn’t worth the price and not happy that the pool was closed. Unfortunately even though the hotel was beautiful, we won’t be staying again due to no pool and the fact next year we’ve been quoted £940 for two nights!!

10/10

Exceptional

27 Jul 2026

Andrew

Everywhere very clean and all staff came into contact with were helpful and, more importantly, remembered us from previous stays.

10/10

Exceptional

27 Jul 2026

Jan

I was delighted with the room which had a beautiful Sea view. We couldn’t use the balcony which was unsafe but that was okay, better to be safe! It was clean and very comfortable. Very friendly staff . The breakfast was fabulous! It was a busy time but although we didn’t get to breakfast until 9am we weren’t kept waiting and the staff did all they could to help us enjoy the plentiful and delicious breakfast selection.
I’d definitely recommend and i would stay here again.

10/10

Exceptional

26 Jul 2026

Teresa

Don’t let the exterior of the building put you off. OK, it could do with a lick of paint outside (imagine that will be a costly job) but the interior is lovely with a grand entrance at reception.
We paid more for a sea view and balcony and it was worth it for the spectacular views. The room had everything we needed and was much larger than expected.
Breakfast was brilliant with loads of choice and all very tasty. The breakfast room also made good use of the views so it made it feel special.
The harbour and shops were only a five minute walk down a small hill.
We would definitely stay here again.

8/10

Excellent

26 Jul 2026

Shirley

We enjoyed our stay and we would go back.
But the yacht club down the road played really loud music until about 10.07pm, Friday and Saturday night !!!! which ruined our relaxing weekend. Which was not the fault of the hotel.
Breakfast was good, rooms were dated but clean. The views were excellent. Cold water pressure was low in our room. Enjoyed the pool and the steam room. And we found the staff all polite and very helpful.

10/10

Exceptional

25 Jul 2026

Hugh

This is a delightful hotel, located close to the harbour and sea front amenities. The cliff setting gives outstanding views over Torbay, with panoramic windows in the restaurant and the bar area enhancing the experience. The breakfasts have an enormous choice and the food in the bar and the restaurant is excellent.
Despite being an old fashioned English grand hotel, it is modern in all respects, gives excellent service and is competitively priced. Though it is 160 years old, so probably takes a lot of maintenance, everything was good apart from a few creaky floorboards!
The indoor swimming pool is very good, with a steam room and jacuzzi to enjoy as well. The outdoor pool was closed for repair.
There is garage parking opposite the front entrance; there is also disabled parking alongside the entrance, for which no charge is made.
I recommend the Imperial highly for its location, service and competitive prices.

8/10

Excellent

25 Jul 2026

Miranda

Beautiful location with stunning views
Really nice breakfast and lunch
Sadly the bar did not stick Aperol or have a drinks menu, but staff super helpful
Lovely room with amazing views but unusable balcony
Spa facilities in need of TLC but actual treatments fantastic
If only the owner would spend some money to restore the structure, out-door pool and outside of the building this would be a top hotel!

6/10

Pleasant

23 Jul 2026

Lorraine

The hotel suite was sadly lacking in design attention and had no air conditioning. It requires full redecorating to match the finery in the public areas. The staff however were excellent- well done all of you. Breakfast was also lovely and plenty of it, staff remained calm and were professional under pressure at busy times.

8/10

Excellent

21 Jul 2026

Kate

Had a lovely time staying here. Could do with more seating on the outdoor terrace. We had lovely weather . Room was lovely had an amazing sea view with a lovely balcony

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Lisa

Huge room. Great breakfast. Shame the outdoor pool was out of use and the balcony.

4/10

Poor

20 Jul 2026

Soo Lian

Great location, but the hotel desperately needs updating. The staff were not very welcoming, they looked disinterested and not very helpful. Our room had an unpleasant smell when we walked in. The floorboards in the room above us constantly squeaked when people walked about which disturbed our sleep. The carpet throughout the hotel looked dirty with stains on it, which provided unpleasant and unwelcoming appearance.
Garden and the plants were not maintained and looked very unkempt. Breakfast was not fresh. In my opinion, based on my stay, this doesn’t qualify to be a 4 star hotel and was not value for money.

Partner

4/10

Poor

20 Jul 2026

Lucy

Poorly maintained, good staff, breakfast ok, bedroom and outside space in awful disrepair! Carpets require replacement especially in room 28. It appears no maintenance has been carried out since our last stay in 2024. Smelly hotel, no needs money spent on it desperately, a real disappointment, would not return unfortunately

Partner

4/10

Poor

18 Jul 2026

Ann

Have stayed here many times in the past and enjoyed it but this time was a real disappointment.
Given a downstairs garden room the sea view was more or less non existent due to the unkempt garden.
Room is very dated, definitely needs an upgrade.
No bath robes in the room and unable to get reception to answer the phone. Visited reception twice before they were delivered to our room.
Next time in Torquay will be looking for alternative accommodation sadly.

Partner

8/10

Excellent

18 Jul 2026

Ann

We did enjoy our stay at the Imperial, the breakfast was excellent. Very nice indoor pool with spa, it was a shame that the outside pool was not in use particularly during this very hot spell.

My only complaint, and I should have mentioned this to reception, as soon as we entered the room there was an unpleasant smell of stale urine, I thought maybe that it could have been the bathroom but it was not. It turned out to be in the wardrobes.
Our clothes did not smell very good after 4-5 days when we went home, some of the things that we took to wear that were not worn had to be washed again on our return, our clothes did not smell very nice when they were taken out of the case on our return. I am surprised that this was not picked up by the cleaning staff.

Partner

6/10

Pleasant

17 Jul 2026

Stephen

Outdoor pool has been out of action for some time, no mention of this on the web site... The hotel Is listed, as having indoor and out door pools which was one the reasons we pick it. The weather was fabulous and we were disappointed there was no out door pool facility...

Partner

10/10

Exceptional

17 Jul 2026

Jeff

View from the balcony was amazing and breakfast was good.

6/10

Pleasant

16 Jul 2026

Martin

A warm welcome, pleasant staff and a good breakfast choice, but the lift was out of order, the pool was out of use, the whole place looks VERY tired and I doubt if it has seen any paint this millenium. Definitely not worth £172 I paid for B&B!

Partner

4/10

Poor

15 Jul 2026

Graham

Having stayed their 4 years ago this time we were disappointed as the outside pool was closed & apparently has been for over a year but not mentioning ot that on the booking. The hotel bar closed most nights by 10.30pm sometimes earlier. Restaurant service & food good but windows looked dirty & glazing had condensation in some of the pains. Probably wouldn't go back to this hotel myself as Torquay seems to have gone the same way Brixham & Paignton both seem to have more going on these days

Partner

6/10

Pleasant

13 Jul 2026

Kirsty

Truthfully the hotel is very rundown and cleanliness is an issue. I stayed at this hotel 6 years ago and I enjoyed my stay, hence booking this time, although I wouldn't return. They need to either invest in the property or lower there prices I paid £230 for a 1 night seaview room with breakfast and it really wasn't worth the cost. The room was very dated, bed wasn't comfortable and breakfast mediocre at best. The windows need a clean in the main eating area and the lifts were not working during our stay. The staff however were amazing and friendly.

Partner

8/10

Excellent

13 Jul 2026

Tina

Hotel is in a great location with the most spectacular views across the bay. It’s comfortable and the interior is well maintained. The exterior and gardens need some love. Food is plentiful and staff were very helpful and friendly.

Partner

6/10

Pleasant

12 Jul 2026

David

Ambience and service was good
Breakfast had better
Room cleaning a little lacking
No information folder in room
No mini bar in room
Booked restaurant one evening for the week and was told when seated the main thing on menu was not available which was the reason we booked
Other food menu for food orders very limited
Outside pool was closed and we were not told before arrival

Partner

10/10

Exceptional

11 Jul 2026

Carol

The Imperial is situated in an ideal position a 10 min walk from the harbour, our room was large and airy with the bonus of a balcony overlooking the sea. The staff were friendly and helpful whether it was reception or the restaurant or bar, breakfast had something for everyone and all eaten while overlooking the sea and harbour.
It may need a little updating but it was nevertheless a lovely hotel and I will definitely go back.

Partner

6/10

Pleasant

09 Jul 2026

Kate

Fantastic location but the hotel is in dire need of repair in certain areas. The room was very dated but facilities ok and it was clean. We were there during a heatwave and the outdoor pool was closed and looked like it had been for some time and didn’t look like it was going to be opened any time soon. There were sunbeds but the area around them needed weeding and sweeping, an easy task I would have thought and it would make a big difference. The gym and indoor pool were good and the pool was very welcome in the heat. Breakfast was excellent but didn’t try any other food.
The terrace outside the bar only had 2 parasols and badly needed more, this would be an easy fix and make it more comfortable for guests. I realise that a total renovation, while required, would be financially impossible but some general tidying up on the terraces would make a huge improvement and make the place look more attractive. Such a shame because the location is superb.

Partner

10/10

Exceptional

09 Jul 2026

David

The Imperial Hotel was excellent in every way, the sea views were spot on. The staff were brilliant. The indoor pool and jacuzzi were very good.
The only let down for me was not having Air Conditioning in the bedrooms, I did manage to source a pedestal fan, but without that I don't think I could have managed to shave or sleep.
But otherwise The Imperial Hotel is highly recommended for anyone.

Partner

10/10

Exceptional

09 Jul 2026

gillian

fab staff,great breakfast.room with a balcony over looking the bay
just amazing

Family_with_children

8/10

Excellent

09 Jul 2026

Shaun

The room was lovely and large. The view was fantastic. But the place needs some money spending on it. The young bar staff need training I was over priced on a few occasions for both food and drinks. Shame really as it was a good stay.

Partner

10/10

Exceptional

08 Jul 2026

Neil

We had a good time, the staff were nice and food was really good, a great breakfast each day. The room was nice with a good ocean view

Partner

8/10

Excellent

07 Jul 2026

Richard

Fab location, hotel in need of some loving, shame outdoor pool closed

Partner

6/10

Pleasant

06 Jul 2026

Ann

Breakfast could be better. Cold plates, warm food.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

patrizia

It is a dated beautiful building. Thr room we stsyed

4/10

Poor

05 Jul 2026

Dan

Just not up to standards from previous stays paying over £200 for a room to be dirty is unacceptable

Removing hair from the shower that was blocked is even better 😂

Partner

6/10

Pleasant

05 Jul 2026

Michael

Little bit disappointed room for two but towels for one

Partner

6/10

Pleasant

05 Jul 2026

Marisa

This was our 5th visit to Torquay and wanted to try this hotel because some rooms have balconies with beautiful views. We booked one of these rooms, and the view did not disappoint. Although on the floor of the balcony was a large dead bug, which remained there for the whole week we were there, so obviously the floor was not swept by housekeeping.
The furniture in the room was very dated and needs to be updated asap. The bed was a very comfortable king size. For a Super Deluxe Room I do think it should have been a bit more modern.
The breakfast was excellent, plenty of choice and the staff there kept everything shipshape.
However, one evening there was a Fire Alarm in the hotel. No staff were there to guide guests out, we were left to our own devices. There was 1 member of staff at the entrance to the hotel who did not seem to have a clue what was going on! In these situations there should have been an HFSO in attendance and a role call of guests and employees who were in the hotel. This did not happen. The Fire Brigade came with 2 engines, they entered the hotel for about 10/15 mins, they came out and drove off. Noeone was still none the wiser as to what had caused the alarm to go off, and some guy in a suit said we could go back inside. Then about 20 mins later another alarm kept going off and we were still none the wiser. Lack of management that night, made our minds up that we would not return again.
A lovely week in Torquay though.
Bar area of hotel, no atmosphere.

Partner

8/10

Excellent

05 Jul 2026

Margaret

Room was immaculate beds very comfy staff were lovely and a good breakfast

Partner

8/10

Excellent

05 Jul 2026

Andrew

Creeky floor boards, hindered sleep

Partner

6/10

Pleasant

05 Jul 2026

Nigel

Booked a 5 night stay. First 4 days, absolutely fine. The last evening was terrible. Our room was a couple doors down from the Torbay Suite, which had been hired out for what we understood was a multi school prom. At no point during our stay were we told anything about this, and to make it worse, from our balcony, we were looking directly at them all on the terrace, just a few feet away. It was arguably the best evening weatherwise and would couldn't even sit outside. We've got absolutely no problem with kids having fun, but to leave guests right in the thick of it was completely out of order. Every single student had to come past our door and shouty screaming girls isn't the best noise along with the pumping music, which to be fair, stopped at 10.30. Our issue is completely with the hotel, they would have known months in advance of the prom booking, and as there ard only three rooms next to the suite, shouldn't have put guests in there. We believe the two rooms either side were empty from the night before. We ended up going to the other end to the bar, which the hotel would have loved as we were spending money. I spoke to the manager in the morning and the response was, 'what do you want me to do about it?'
Well if you don't know the answer to that question, then you shouldn't manage a hotel !. She actually offered an upgrade if we booked again, Really ?. Also, we only found out a week before by email that the outdoor pool was unavailable which wasn't ideal.

Partner

6/10

Pleasant

03 Jul 2026

Juliet

Room, balcony, bay view, maid, all staff. Excellent. Restaurant and food awful. Bar prices extortionate. No atmosphere in bar because no one was in due to prices. No atmosphere in restaurant. Hadn’t got a mix of ages. All old and and a high percentage with special needs which made it a depressing place. However all staff were young, helpful and very pleasant. Bay view to die for. Got no problem with old people or people with special needs but wished there was a good age mix. Felt as if we were in a retirement home. We were disappointed but the bay view from our room pulled it back for us.

10/10

Exceptional

02 Jul 2026

Kelly and Marcus and bonnie that dog

Me and partner and my dog had a lovely 3 nite stay thank U very much we will be booking again

Pet

6/10

Pleasant

01 Jul 2026

Alan

Reception/ welcome was good, car parking expensive and over full.
Food and drink way overpriced cheese & ham sandwich £16.00 haddock (fish finger size) & chips £19.95 - bar only had draught lager & 1 real beer which was awful- Guinness £8 per pint. Wine list ?? (“You can have red or white”) hotel needs a re-furb! No real water pressure, old taps and old age showers. You can see the hotel roof tops that had numerous damage and seagulls.
We wouldn’t stay here again.

Partner

10/10

Exceptional

29 Jun 2026

Ali

After a very disappointing experience at my previous accommodation, moving here completely changed my holiday.

The hotel was spotless, comfortable, and very well maintained. The room was spacious, quiet, and had everything I needed for a relaxing stay. The bed was extremely comfortable, and I had a great night’s sleep.

The spa facilities were excellent. The jacuzzi was fantastic—clean, warm, and the perfect place to relax after a long day. The pool was also well looked after and provided a peaceful atmosphere to unwind.

The staff were welcoming, friendly, and always happy to help with anything I needed. Their professionalism and kindness really made me feel valued as a guest.

The location was convenient, and overall the hotel exceeded my expectations in every way. I only wish I had booked this hotel from the start.

I would happily stay here again and highly recommend it to anyone looking for a clean, relaxing hotel with excellent spa facilities and outstanding customer service.

Self

10/10

Exceptional

29 Jun 2026

Clare

The hotel was beautiful and I would definitely stay here again

Partner

8/10

Excellent

29 Jun 2026

Andrew

Whilst there are elements of faded grandeur to The Imperial it has done its best to keep up with the times. The common areas of the hotel are simply splendid: the wide staircases, the spacious corridors, the breakfast and dining areas, the bar, and the magnificent views of the coastline and the bay. The hotel benefits from being at the edge of town and is appreciably quieter than the town centre. It was great being able to linger over breakfast. The chef and their staff have done well to provide lots of vegetarian and vegan food as well as more traditional meaty fare. It was disappointing to only get bottled water and biscuits on one of or three days stay here, and it took three calls to get an ironing board to the room. That apart, a delightful and restful stay whole the UK was struggling with a heatwave.

Partner

8/10

Excellent

28 Jun 2026

Shirley

Third year in a row and still the outside pool closed for repairs. No mention of this when booking, only after we paid and 3 days before travel did we receive an email to advise us of this.

Partner

10/10

Exceptional

28 Jun 2026

Cherrie

Clean room staff really welcoming and friendly

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Sally

No comments

Family

8/10

Excellent

26 Jun 2026

Claire

Room was a disappointment, damp smell throughout, bathroom not clean, lack of towels, no biscuits, etc…….
Asked for alternative but as hotel was full we couldn’t change rooms
Breakfast is a bit chaotic and room stifling hot
Overall every year sadly, it just get a little worse
Needs some tlc

Outside pool area is a disgrace and is still closed

Partner

6/10

Pleasant

26 Jun 2026

matt

The room was clean, the balcony had weeds and the flat roof had weeds the outside swimming pool was shut and a very small seating area outside if you want to have a drink from the bar, the outside of the building needs a lot of love, the breakfast was ok for the price and beware for the extra charge for parking....

Partner

10/10

Exceptional

26 Jun 2026

John

lovely location. near to harbour.

8/10

Excellent

26 Jun 2026

Joanna

Sea view was incredible, furniture a bit dated , balcony wasn't very clean, free parking should be included, rubbish in out system for car park , should not be operated by reception staff .
Apart from that was an amazing holiday

Partner

6/10

Pleasant

26 Jun 2026

Albert

I will start by saying we have stayed at the Imperial many many times and have thoroughly enjoyed our previous stays.... but something is missing, that certain panache no longer exists.

The rear side of the hotel surrounding the main entrance is in a very sorry state and has been neglected and tuned in to a dumping ground and a `neglected area.

Shockingly the outside pool is closed for maintenance, no staff members could or would discuss potential opening dates but it was implied this was a cost saving measure, or that repair costs are too expensive.
That is appalling it is measured in hotel information and the welcome signage at the main entrance displays the outside pool, and hotel information states that children must be supervised in both the indoor and outdoor pools.
Outdoor pool closed during a heatwave ...madness!

The breakfast is very good although disappointed we ould not have poached eggs as 'we only have one chef working and it is too much fr him to do'.

A huge thanks to the restaurant staff who worked tirelessly in hot conditions they are a credit to the hotel.

Room as clean and maintained throughout our stay.

In summary the location, seaview rooms and outdoor pool are a huge draw so disappointing that services are being reduced but prices continue to rise.

Beware of £10 a night paprking fees

Partner

8/10

Excellent

25 Jun 2026

Rosemarie

The breakfast plates could have been a little warm

Partner

10/10

Exceptional

24 Jun 2026

Theresa

always stay here , good location in good condition for a older hotel , double bed was a little small but we have stayed in dulux rooms before we only stayed in april for 5 nights but had a quick night away this time on the way to cornwall , on a hill so be aware if you struggle to walk but a good walk into town and amazing views we love this hotel and torquay

Partner

8/10

Excellent

24 Jun 2026

Stephen

The room was with a balcony overlooking the sea. The furnishings were antique/old ,
The bed was comfortable
The bathroom needed a replacement bath panel as rotting , the old sink had several small chips.
Our room cleaners were polite and provided a daily service.
We only used the restaurant for an evening meal once , food was adequate, we felt the selection was poor.
Breakfast had a good selection of both hot and cold choices, the restaurant staff were all very polite and helpful.
The outdoor pool was \"closed for refurbishment \" shame as we were there in the heatwave.
Good parking arrangements for blue badge holders with level access to hotel.

Partner

4/10

Poor

24 Jun 2026

Marilyn

The staff were helpful. The reception area is nice. No air con. The room I slept in the curtains were filthy. Dead flies stuck to netting. Couldn't close curtains they were just stuck. Filthy windows never been cleaned. Outside window was disgusting. All smelt of damp. Carpet in the hallway was damp

Family

10/10

Exceptional

23 Jun 2026

Rachael

Clean room staff very helpful perfect location for what I wanted

Partner

4/10

Poor

22 Jun 2026

Sharon

Worn out and dirty. Only good thing was the breakfast.

Partner

10/10

Exceptional

22 Jun 2026

Pauline

Lovely hotel full of character, little tired in places but that didn’t affect its charm. Beautiful view from the luxury room. Nice big room and lovely bathroom. Maid service excellent. Breakfast did not disappoint and again with beautiful views over the sea. Would book again. Staff all very polite and helpful.

Partner

8/10

Excellent

22 Jun 2026

Mark

A nice but dated hotel, in a great location and fantastic views across Torbay.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Margaret Ann

The stay was very satisfactory

Partner

6/10

Pleasant

20 Jun 2026

Summy

The main hotel is nice, staff very helpful. Comfortable bed. Rooms and bathrooms are dated. There’s shampoo, conditioner and body wash-nothing more. My room (404) was incredibly hot, there’s no AC which surprised me, and i couldnt leave the windows open as area outside my bathroom is where pigeons perched and make a racket.. so I didnt have a good nights sleep. I wouldn’t pay full price for this hotel.

Self

8/10

Excellent

19 Jun 2026

Claire

A lovely historic hotel with wonderful grounds and sweeping sea views .
We loved our big spacious room with a pleasant balcony.
The hotel has a short pleasant hilly walk down to the town.centre.

10/10

Exceptional

19 Jun 2026

Janette

Breakfast out standing ber expensive over all cant complain hotel stunning

Partner

8/10

Excellent

18 Jun 2026

Andrew

It has been. Few years since we last stayed there.
Bed was very comfortable
Breakfast was excellent
Staff very helpful
Just looking a bit tired, especially at the back

Partner

10/10

Exceptional

15 Jun 2026

Tracey

Lovely big room, inside the hotel was cleaning tidy. Outside could do with maintaining. Ie dirty windows, general upkeep outside, painting

Partner

2/10

Poor

14 Jun 2026

rashid

Start off with the reception when we arrived, she wasn’t welcoming at all very rigid and unhelpful as she directed on two occasions to the wrong location (our room and the spa)

The room was very dated and the bed was too small for two adults and the pillows very uncomfortable.

As for the spa (we had booked a treatment) staff were also not welcoming, had to wait a long time to get seen . Could hear all noises from the outside during the treatment which wasn’t very pleasant.

Staff in general are very cold and withdrawn. Something you don’t expect when you come for weekend night away.

Will not be booking at the imperial again.

Partner

10/10

Exceptional

14 Jun 2026

irene

The Imperial, Torquay exceeded my high expectations! You could feel the grandeur and romance as you look out to a magnificent view! I could imagine Agatha Christie's characters here! The magnificent Manager, Nigel, made sure that my stay was most memorable! It is clear that his Commitment to Excellence is present in the Customer Service provided by Kelly at the Desk and Michael in Dining! Wonderful Breakfast and ideal location too!

Self

8/10

Excellent

13 Jun 2026

Jennie

Amazing characterful hotel. Chandeliers were a wonderful sight. Huge areas to sit and relax. Wonderful views across the bay. Sadly the service in the restaurant was extremely slow. A word of apology with an explanation would have helped. But we were just left sitting and waiting…… The restaurant was not that busy. Maybe that was the reason why!
Our starters arrived around 50 minutes after we ordered them. Plated up with very little imagination. The main course arrived within a short space of time, but again it looked very uninspiring. The Salmon could have had a wedge of lemon and a sprig of parsley to dress it up a bit! A big letdown when the hotel itself is so welcoming.

Partner

10/10

Exceptional

13 Jun 2026

Ellie

We stayed at the Imperial for one night and had a fantastic experience. There is so much interesting history in the hotel, we loved seeing all the antique furniture and old architectural style. The entire hotel was very clean, there was lovely views out over the sea from the bar and breakfast area. We would definitely stay again.

Partner

10/10

Exceptional

12 Jun 2026

Nicholas

You just can’t beat the Imperial Torquay. Built on traditions and comfort. It maybe not quite what it was in its heyday but it has adapted to the modern guests and business environment it finds itself in. Keep it up and Best Wishes to you all

Partner

4/10

Poor

10 Jun 2026

Warwick

We could not stay at This property . It was poor condition and the room we booked was not provided. It was hot , no ac and not even a fan was provided . The bed was shocking , The outdoor pool was closed and overgrown and mouldy . My wife has poor knees and could not have used the shower over bath. This hotel is a 2-3 star . We had staff revving motorcycles under our window and talked loudly.

Partner

10/10

Exceptional

09 Jun 2026

Andrew

My recent stay at the Imperial Hotel in Torquay was exceptional from start to finish. The professionalism, kindness, and genuine warmth shown by every member of staff made the visit truly memorable.

Kelly and Ndey on reception were outstanding — welcoming, attentive, and effortlessly helpful as always.Housekeeping were equally impressive, keeping everything spotless with a friendly smile. The bar staff added to the experience with their charm and excellent service.

A special mention must go to the incredible,breathtaking views across the bay.

I highly recommend the Imperial Hotel. It’s a place where you feel genuinely cared for, and where every detail is handled with warmth and professionalism.

Partner

10/10

Exceptional

09 Jun 2026

Steven

Good hotel, aging a little but lovely staff. Incredible breakfast and views! Worth the extra for the balcony.

Self

10/10

Exceptional

09 Jun 2026

Yvonne

We booked a room with a balcony with a view across the bay it was it was exactly what was described, but yet far better than our expectations. My husband has to use a crutch at the moment to get around ,from the time we parked the car there was a young man enthusiastically wanting to help him with luggage extremely polite, that continued during our stay, The staff at breakfast were equally considerate ensuring the our table was in a convenient spot, There was a wonderful section of fruits, pastries ,juices , cheese, ham the list is endless, the cooked breakfast had a equally good selection all cooked and presented to a great standard, (which can be challenged)
We would have no hesitation on recommend the hotel it far exceeded our expectations.
( both my husband and l have both had excellent careers in the hospitality industry which the hotel was unaware of)

Partner

8/10

Excellent

08 Jun 2026

David

The location was excellent and the staff are very helpful, the room was nice and large but not very clean it looked old and tired, that said the whole place was showing it's age. On the plus side the food was excellent along with how quiet the hotel is, this ideal if you want to relax. We would go back again even though it had it's small faults.

Partner

10/10

Exceptional

07 Jun 2026

Sandra

Fabulous hotel, pleasant and friendly staff, comfy bed, lovely bath, lots of hot water, close to amenities

Friends

8/10

Excellent

06 Jun 2026

Dawn

The hotel has fantastic views over Torbay. We stayed in a standed side sea view room, which was quite nice but unfortunately the balcony door was locked so unable to use which was a shame.
There was some noise from other guests at night which was sorted at by hotel staff.

Partner

8/10

Excellent

02 Jun 2026

Julie

Great hotel with amazing views (we had a sea view room). Great food in restaurant. Would stay again

Partner

6/10

Pleasant

01 Jun 2026

Howard

Stunning location and years ago was a 5 star hotel but now a bit tired

Partner

10/10

Exceptional

01 Jun 2026

Philip

The reception staff where very helpful and friendly, the restaurant staff helpful and cheerful, décor could do with some updating and small repairs here and there, but overall our stay was and fulfilled our needs.

Partner

8/10

Excellent

01 Jun 2026

adrian

This hotel highlights the fact they have an outdoor pool but it is always closed for maintenance. I believe they have no intention of ever reopening it. They should remove any mention of outdoor pool. They simply say it is closed for maintenance in the email they send you a few days before your stay. Hotels.com must remove outdoor pool from your website because YOU are complicit with this untruth.

6/10

Pleasant

31 May 2026

Stephen

Disappointed the outdoor pool was closed this was not made aware to us at the time of booking,sent 3 messages to the hotel via chat service never recieved a reply.

On arrival I discussed this with the lady on reception who did not seem bothered just said it's on the website that the pool is closed,

Nice oldy worldy hotel rooms nice size and comfortable.

Understaffed at breakfast the poor lady greeting us was lovely but rushed off her feet.

Not the top class hotel it used to be , we have stayed a couple of times there now .

Partner

10/10

Exceptional

31 May 2026

Wendy

The views were stunning and the room was cleaned daily with fresh bottles of water added and omg loced it here so much would defo return xx

Partner

4/10

Poor

31 May 2026

Shirley

Extremely dated in bad need of an upgrade. Furniture in room was extremely out of date and old. Radiator in the room rusty. All communal stair carpets need cleaning of dust on the edges. Outdoor pool closed and area run down. Furniture on the terrace old and in bad need of renovation or replacement. Terrace was uninspiring and barriers needing updating. Breakfast was standard cafe on the street nothing stood out. Will not return

Partner

8/10

Excellent

30 May 2026

Zoey

The room was very spacious and clean. No fridge, fan or usb points.
Lovely big balcony.
Staff on reception desk were helpful.
Drinks at the bar were expensive.
Breakfast was ok, but the hot food was burnt and dried out by the time we got down there at 9.15 am, so we went down earlier the following day.
A walk down the hill to restaurants, bars and the harbour.

Partner

4/10

Poor

29 May 2026

Rachael

No air conditioning. Leaky shower and toilet noises. Rattling doors and windows. Front desk doesn't answer phone calls ringing for more than 10 minutes. No porter for luggage transport. Bar burgers and salads were awful. Have to ask for salt and pepper shakers in Palm Court lounge. Chair upholstery peeling and cobwebs on the windows.

Self

10/10

Exceptional

27 May 2026

Derek

Did not have Breakfast

Partner

4/10

Poor

26 May 2026

Ian

We booked a delux double room one double bed bay view( balcony or terrace)
Dont know where delux came in. The room was dingy,had no fridge, no table on balcony,one bath towel and one hand towel.
This particular room was advertised as having a walkin shower,this was why we chose this particular room owing to my disability , shower was in the bath.
Also advertised as having an outdoor and indoor swiming pools.
Website pics.looked amazing ,another reason for booking this hotel. On arrival found the outdoor pool was covered up and looked as if had been in this state for some time, very unkempt area.
On complaining to reception was a waste of time. Totally uninterested .

Partner

10/10

Exceptional

26 May 2026

Andras

Me and my husband spent a night in this lovely hotel. Sea view from our room, rooms are clean, variety of tea and coffee selections in the room. Stuff is going the extra mile for their customers.Breakfast was delicious , hot food and continental breakfast paying attention for guests who has allergies. Variety of lacto free products. The hotel is probably dated from outside but inside it is lovely , clean and beautiful . We can’t wait to go back thank you 😊

Family

8/10

Excellent

25 May 2026

Philip

Staff were helpful, but maybe a little short handed. Rooms/furniture needs updating, out door pool is closed, and steam room undergoing maintenance.
Breakfast hot and cold is good,

10/10

Exceptional

25 May 2026

Ruth

Fantastic welcoming staff who went out of their way to help. Sea view balcony was well worth the extra as it was the hottest day of the year and early morning tea at 6am there with the fantastic view and slight breeze started the day beautifully. The indoor pool was great (12 metres) and quite soon after opening (7am) so 100 lengths were done in no time without having to weave around more sedentary swimmers. Breakfast buffet and evening meal both good with fantastic views. Only downside was checking in. We arrived at 4 with a long slow moving queue and 3 separate couples returning to the desk while we were in the queue as their given rooms were already occupied! No one tried to get into our room but it was a bit disconcerting.

Partner

10/10

Exceptional

25 May 2026

Ronnie

I’d like to say how fantastic all the staff are from the reception team, house keepers and bar staff
I’d like to recognise Oly and Dillian especially who managed did a fantastic job on a very busy wedding night
They deserve some company recognition

Self

2/10

Poor

25 May 2026

Rachael

Taunting by tall Irish boy bar waiter when I arrived and loud yelling near my room and stalking at night!! My room had leaking shower and dripping toilet noises and doors shook and windows too. No still water for two weeks! No salt and pepper on dining table in bar lounge. No air conditioning and not allowed to open terrace doors or windows! Interrupted my shower trying to make me check out an hour early!! The manicure was poorly made and not finished properly and my massage did nothing for my back pain !! No porter service for my luggage and had to beg for help and I have injured hands!! My taxi was 30 minutes late and almost missed my train!! No answer to my phone calls to front desk waiting for 10 minutes for an answer!!! The furniture upholstery is peeling off and cobwebs in the ceiling of bar lounge!! This wreaks of discrimination against American citizens and disabled women!!! I will never ever stay there again even though my cousin’s mother worked there in the early 1900s!!!

Self

10/10

Exceptional

23 May 2026

Joanna

Perfect stay. The breakfast and little things made it perfect thanks.