Name: The Osborne Hotel
Address: Hesketh Crescent, S/N, Torquay, TQ1 2LL, GB

10/10

Exceptional

19 Jul 2026

Deborah

Most of the front of house staff were excellent and helpful. Only one obviously didn’t enjoy her work and it showed. The room was large, clean and comfortable but very hot. No air con but a fan was provided which helped. Breakfast was plentiful with a good choice of hot and cold food. We had dinner one night which was fine. The hotel is in a lovely setting at the top of a hill overlooking the sea. It has tennis courts and a nice pool. We were able to park and given a permit but it was very busy. A bus across the road from the hotel took you straight into Torquay for £1. Overall a wonderful stay and we will definitely stay at this hotel on our next visit.

Family

10/10

Exceptional

12 Jul 2026

Gareth

The view from our bedroom was fantastic. The staff were extremely helpful.
The dining menu could have been more adventurous as specially menu was limited and same as previous day

Friends

8/10

Excellent

11 Jul 2026

Andy

Best outdoor swimming pool (with views) in the country, for sure. But that's about it.
No air con at all, so sleeping is out of the question during a heat wave. Literally slept naked under a wet towel with a fan on full blast next to the bed. Avoid the third floor - it gets hotter by about 3 degrees with each floor.
Staff had zombie faces. No one smiled.
Worse coffee you'll have (and small).
No fridge in the room - essential in the summer.
Parking is great though, free and easy.
Breakfast is mediocre.
But again, it's worth it for the pool.

Partner

2/10

Poor

09 Jul 2026

Jennifer

Not good customer service

Partner

8/10

Excellent

07 Jul 2026

Zaffar

Staff are very helpful. Nothings too much trouble. The room was lovely and clean. Bedding too. Towels could be changed if needed. Good choice on the breakfast menu. The works or just plain and simple. Good selection of hot and cold drinks. The view is amazing from the front of the hotel. Even the room at the back the view wasn’t bad. This is the second time we have been. There will be another too!

Partner

6/10

Pleasant

06 Jul 2026

Caroline

Staff were very friendly and helpful, and the location was lovely with the sea views and the gardens in front. Breakfast was good and plentiful.

Unfortunately the standard of cleanliness in my room was poor. It showed a lack of attention to detail: marks on the bedroom walls and bathroom door that would easily wipe off, the tap had something stuck on it when I arrived (again, easily removed), the lip of the bath panel clearly hadn't seen a cloth in some time, and the grout on the tiles could do with a scrub. There was even a biscuit on the floor under the desk and cobwebs on the ceiling.

The room itself was a budget room and was actually larger than I expected, but had enough furniture to make it feel cramped (especially with a double bed in a single room). The bathroom contained a shower over bath which was wonderfully powerful, but no non-slip bath mat for within the bath, so getting in an out was a careful process. Adjusting the temperature via the two bath taps was also an old-school experience. I should also point out this room would be unsuitable for a shorter person if they wanted to close the blind - the cord was quite high and only just within my reach (I'm 5'6\").

Self

8/10

Excellent

05 Jul 2026

Sarah

We really enjoyed the pool and terrace area.
The breakfasts were a great start to the day and also a good evening menu and all the staff were very helpful.
I would recommend this hotel highly.

Friends

6/10

Pleasant

15 Jun 2026

Graeme

Amazing location and view but service not great and breakfast food was very disappointing

Partner

10/10

Exceptional

12 Jun 2026

Trevor

Amazing hotel, fantastic views and the staff were very friendly and helpful.

Partner

8/10

Excellent

07 Jun 2026

Graham

Food & staff excellent.

Cleanliness & hotel condition not what I would expect from a 4* hotel.

Parking difficult at times.

Partner

10/10

Exceptional

28 May 2026

zhuyun

The size of the room is great, clean and quiet.

Family_with_children

8/10

Excellent

27 May 2026

Priyanka

The view from the room was amazing. It was quite hot so they provided a fan. Breakfast could be better.

Family_with_children

8/10

Excellent

19 May 2026

YUEN CHUI

Nice stay

Friends

10/10

Exceptional

17 May 2026

Samantha

The setting of this hotel is stunning. Check in was easy and the staff very friendly and knowledgeable. Our room was spacious and adequately equipped. The bathroom looked a little tired but was large, clean and functional. Due to a large function taking place at the hotel, the bar was unattended when we arrived back in the evening. A quick visit to reception soon had a staff member arrive to take our order. Breakfast was delicious with plenty of choice, and the view looking out over the bay was an added bonus. Unfortunately, I did not take my swim wear but would definitely take advantage of the pools on a return visit.

Partner

8/10

Excellent

26 Apr 2026

Harriet

Great view from the room, which was very clean & comfortable, nice linen and a really good bed. I had a very enjoyable but brief stay, thank you.

Self

8/10

Excellent

08 Apr 2026

Peter

I was a little disappointed that the gym no longer exists. I went looking for the gym, passing through a rabbit warren of passages, until I saw a removable screen, I looked behind the screen, only to find small room full of broken equipment. Clearly it had been out of commission for a long while.

Partner

10/10

Exceptional

30 Mar 2026

Jay

Ultra friendly staff very helpful, Steven the manager is an excellent manager, could not do enough for us

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Jason

Great location overlooking the sea. Stay were polite and helpful. Some of the amenities were not open as it was the off-season but that did not affect our enjoyment.

Partner

8/10

Excellent

26 Feb 2026

Howard

Room is a bit tired and need ms an uplift to be 5 star
Staff were helpful

10/10

Exceptional

23 Feb 2026

Skye

The staff were absolutely brilliant, the room was lovely and clean. Theres a gym and a pool which unfortunately I was not able to use due to not having time.

8/10

Excellent

15 Feb 2026

Heather

Great stay, good size room, friendly staff

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

geoff

Adequate parking for my large Van, beautiful surroundings, very friendly staff on arrival at check in. The room was spacious and comfortable, very clean and all the usually amenities. The gym was good enough for a decent t work out and the pool was nice. The food in the restaurant was really nice and again the staff were very friendly and polite.
The

Business

10/10

Exceptional

04 Feb 2026

PAUL

yes

6/10

Pleasant

25 Jan 2026

Tony

Very disappointing room location and no walk in shower
I am sure breakfast was included in our booking but was charged again for this at the hotel.
However the staff were very pleasant and friendly

Partner

8/10

Excellent

22 Jan 2026

Nicholas

Friendly staff and a nice breakfast

Partner

10/10

Exceptional

05 Jan 2026

Mick

The hotel and stay was exactly what it said very happy will defo go back again staff really friendly and couldn’t do enough for you

Leisure

10/10

Exceptional

04 Jan 2026

David

Room was excellent .staff were amazing.

Leisure Partner

10/10

Exceptional

04 Jan 2026

martin

Lovely junior suite room, very spacious with a stunning view.

Partner

6/10

Pleasant

30 Dec 2025

Michaela

Sadly, our stay at the Osborne Hotel wasn’t great as we didn’t get any sleep. Unfortunately, the ceilings are extremely thin, and the guest above us walked heavily throughout the entire night, which made it impossible to rest.
Breakfast was quite disappointing. The selection was very limited, and cappuccinos were only available at an extra charge. The sausages were overcooked and seemed reheated. On checkout, there was no one available at reception — we stood waiting for quite some time with no staff in sight.
On a positive note, had we been able to sleep, the room itself was very nice. It was spacious, with a large and comfortable bed. The bathroom was also big and featured a modern, new shower. The views are absolutely stunning, with beautiful sea views that are truly a highlight of the hotel.
Parking was a bit of a nightmare, especially considering it was off-season, which was surprising.
Overall, the hotel has potential due to the rooms and views, but the lack of sleep, breakfast quality, and service issues really let the stay down.

Business_and_leisure Partner

10/10

Exceptional

21 Dec 2025

Nicola

Lovely atmosphere, warm and Christmassy. It was only for one night but it was perfect.
Thank you.

Partner

10/10

Exceptional

18 Dec 2025

Alan

clean room, breakfast very nice, staff amazingly friendly,
especially Oliver and zee in the bar and restaurants always welcoming we stayed 4 nights

Partner

10/10

Exceptional

28 Nov 2025

J M

Had a great stay! Staff extremely warm and friendly and the setting is beautiful.

Partner

10/10

Exceptional

22 Nov 2025

Nicole

Where do I start when I arrived? I was greeted by Annette and Jade. They had to deliver me the bad news that I left my passport and credit card at the previous hotel in Bournemouth. They were absolutely lovely called the previous Hotel to say that I would be back the next day. The hotel is incredible sitting right on the water with spectacular views. Parking was very easy. I booked a junior suite. I recommend highly that you do the same incredible room. I would also love to shout out Oliver who was incredible. He makes the best drinks and he also looked after me in the restaurant. The food was great and the overall experience was sensational. If I could give these guys 10 stars I would

Leisure Self

10/10

Exceptional

18 Nov 2025

Allister

The breakfast fruit items were slightly overripe. The ceiling of the room had some cobwebs. Overall the hotel was excellent. Very good period features to the property and staff were very helpful and polite.

Leisure Family

10/10

Exceptional

03 Nov 2025

Tammy

All of the above. Beautiful location too.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Nicholas

Charming hotel with lovely ocean views. Our room was huge. The staff were always friendly and the service attentive without being intrusive. Would definately stay again

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

david

Healthy options

Leisure

4/10

Poor

19 Oct 2025

Barry

Confusing breakfast menu so hot eggs & cold food.
Food, especially at dinner, poorly cooked and poor quality meat. Good receptionist. Nice indoor pool. Room comfortable & clean. Much painting and decorating needed.

Partner

10/10

Exceptional

30 Sep 2025

david

Staff very friendly and helpful,property and rooms very clean and tidy including gardens,parking was good

Leisure Partner

8/10

Excellent

29 Sep 2025

Robert

Had a lovely three night stay at this beautifully located Hotel.
Staff were friendly & mainly efficient.
Nice spacious room. A few things needed attention.
Bath side panel, was very mouldy.
Extractor fan was completely covered in thick dust. Very wasteful having individual plastic bottles for the shower & too much paper wastage.
Breakfast was average .
Used the indoor swimming pool, which was ok.
Overall a nice stay, but a few little attention to details could improve the ambiance.

Partner

8/10

Excellent

21 Sep 2025

Mark

Wonderful, historic hotel. Great view from room. But step up from entry and small bed were disappointing. Food was so-so.

Leisure Partner

8/10

Excellent

21 Sep 2025

Jeanette

Nice hotel with friendly staff. Indoor and outdoor pool was welcome and clean. Breakfast included was a great value and good choice of food

10/10

Exceptional

21 Sep 2025

Lynn

Lovely hotel

Lovely people, excellent food and lovely position.

Such an easy place to spend quality time with people we love. We had an excellent Sunday roast with the older generation, met friends and enjoyed the cafe by the sea and used as a base to visit other friends.

Partner

10/10

Exceptional

16 Sep 2025

Anna

This is a wonderful hotel.
Staff are very welcoming and helpful.
Beautiful grounds and amazing views.

Leisure Partner

8/10

Excellent

14 Sep 2025

Eryl

Room with a view

Lovely superior room with an uninterrupted sea view

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Kathryn

Lovely location, efficient and friendly staff.

Leisure Partner

8/10

Excellent

01 Sep 2025

William

This is an historic older hotel with one of the most beautiful ocean views in the entire Devon region. Their front patio is wonderful to have a drink or light meal on and the English breakfast is quite good.. On the slightly down side, their mattress was too firm for us and the bathroom had a retrofitted bath/shower combination which was quite high off the floor (one needs to be quite careful not to slip in the shower or the fall could be dangerous).

Leisure Partner

10/10

Exceptional

26 Aug 2025

Keith

A lovely hotel in a splendid environment. Lovely views a cross the bay. The only negative was difficulty in parking.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Mel

Lovely hotel. Stayed for 2 nights. Lovely food breakfast & evening meal. The only gripe was the parking was quite tight. We had to leave the car parked & got taxis for the two nights we went out.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Antonino

Osborne Hotel

Excellent stay in the hotel. Would definitely recommend because of the location, service and delicious food.

Partner

8/10

Excellent

23 Aug 2025

thomas

nice

10/10

Exceptional

21 Aug 2025

Martin

Excellent location great service and great staff 👍

Leisure Family

10/10

Exceptional

18 Aug 2025

May

Perfect stay

Lovely welcome from reception and very helpful with information. Breakfast and evening meal at the hotel was excellent room at the back of the hotel was generally quiet apart from the creaky floorboards above us. Ideal spot for exploring the coastal paths and walking into the marina will definitely return.

Partner

8/10

Excellent

17 Aug 2025

Lisa

Amazing place but be wary of any planned functions

This hotel was amazing - room was beautiful and paid to have a sea view which was incredible. Breakfast was lovely. The only downside for us was Day 3 when there was a wedding at the hotel. Our room was over the function room so could hear the music and the guests kept us awake standing outside under our room windows drinking. We couldn’t sleep until everyone had departed. The hotel did refund us some money but it dampened the whole experience for us. Would go back but not if there was a wedding on!

Partner

2/10

Poor

11 Aug 2025

Trudy

There was a

8/10

Excellent

09 Aug 2025

Mary

Lovely hotel in a beautiful setting

Although the food in the dining room was very good better on some days than others (breakfast and dinner) some of the staff were more helpful and pleasant than others it was very strange to have different waiters every day there was no building of any rapore which you usually have in a hotel

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Richard

Great Views and Nice Room

Really lovely hotel with great views. Breakfast a real treat. Rooms are a very generous size and a sea view is beautiful. Don’t like the policy of authorising £150 on your bank card on check in. Not released for 5 to 10 days is not acceptable.

Partner

10/10

Exceptional

27 Jul 2025

Ivan

Best hotel i ever been in Uk nice area swimming pools gym nice sea view normal prices great staff friendly food was great and the hotel is very nice clean

Leisure Friends

10/10

Exceptional

24 Jul 2025

Alan

One of the nicest UK hotels we have used.

Leisure Partner

10/10

Exceptional

23 Jul 2025

Robert

Very reasonably priced for such a lovely hotel. So good wr have booked again!

Leisure Partner

8/10

Excellent

20 Jul 2025

Allison

Beautiful hotel stay with some recommendations

It was a lovely stay with mostly positive feedback. The pool was fantastic. We had an amazing time relaxing and swimming. Staff were very friendly and helpful.

The family room was spacious, clean and comfortable. It was really hot in the rooms but a 2nd fan was given and all was sorted.

I have two complaints, which o think are really important which is why I’m mentioning them. Firstly the 150£ deposit should be made clear before booking, and is quite excessive. I only brought along a small amount of spending money so thank goodness I was able to put it on my credit card - however if I never had a credit card what would I have done?? I travel for work and have never had to put in such a large deposit.

Secondly the hotel menu was very expensive for very standard food :( For the prices you charge food should be far above average. Luckily the little cafe on the beach did some dinners and we were able to eat there partly

All in all this is a fantastic hotel and I would love to come back but really hope you consider your customers recommendation to make an even more amazing hotel 😊

Thanks for having us

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Nigel

One good room one bad

The first night was awful. Wee were given a room which was over the kitchen and had the most awful humming noise all night long - we could not sleep. The obsosly have had complaints about this room in the past but seem to ignore them and continue to to put guests in there.
After several complaints and phone calls while on our day trip out we finally got them to move us to an alternative room which was 100% better. Shame we could not have had this from the start.
The problem with the room was compounded with the poor service in the restaurant on the evening. Both meals had important elements missing form them and when this was pointed out it was rectified, but not in a nice way. No onion rings and the no avocado in an chicken and avocado salad!
After we finished we were left sitting at the table. nobody asked is about desert or coffee, in the end we had to get up and leave to get anybody attention.
We booked this hotel for a very special birthday treat and spent more because it was rated 4 star, even though it is in a lovely position and the hotel is nice, it was not the experience we had hoped for and left feeling very disappointed.

Partner

6/10

Pleasant

08 Jul 2025

Michelle

Fantastic views . Pool area could be kept cleaner and no toilet near so not the best for people with mobility issues .
Breakfast was great till last day which was not eatable even after being sent back
Room spacious and sea view great .

Partner

8/10

Excellent

07 Jul 2025

Maureen

Really liked the terrace area where we sat for drinks and very good food. Fantastic views across the bay towards Berry Head.

Leisure Family

10/10

Exceptional

22 Jun 2025

Penelope

We loved our stay with you. The hotel was so well kept and so clean everywhere. The staff were very friendly and helpful. The room was spacious and airy. I like the touch of water provided each day and the small packets of biscuits. We loved sun bathing by the swimming pool ,but some of the sunbeds could do with a good clean, which only takes seconds with a pressure washer. We wished we had a longer stay, but we work for several charities and don't have much free time to ourselves. My only complaint is the rather strange Restaurant Menu; lamb dumplings and pork chop marinated in Harissa ,Greek chicken gyros !. We are in Torquay ,not Athens ! Several guests were complaining to each other, as not happy with the menu ,not what you would expect from a hotel of this calibre. We hope to return soon for another relaxing break. please put us down on the list for any special offers etc.

Partner

10/10

Exceptional

15 Jun 2025

Christopher

The Osborne hotel is beautifully positioned on what feels like cots own private bay, away from the busier parts of Torquay. It has lovely views, good facilities and friendly, helpful staff. We really enjoyed our three nights.

Partner

10/10

Exceptional

12 Jun 2025

Jon

Staff was helpfully and the breakfast was lovely

Self

10/10

Exceptional

02 Jun 2025

Simon

Lovely family friendly traditional English hotel.

Very nice older/traditional style hotel in a lovely position. Outdoor pool was perfect for the kids. Good walking distance into Torquay also - kids managed it fine, twice there and back!
Great size family room. Would recommend.

Friends_and_family Family

10/10

Exceptional

29 May 2025

Stacey

Really beautiful family room

Friends_and_family Family

8/10

Excellent

19 May 2025

Joyce

Lovely hotel excellent amenities

Friends_and_family Family

10/10

Exceptional

13 May 2025

Beverley

Great location

The Osborne Hotel is in a beautiful location, right on the coast. Our hotel room was extremely clean and very comfy. The only downside was that early in the morning there seem to be doors banging, we’re not sure if it was because we were situated above what we thought was the gym/pool area or something else, although it wasn’t a major problem, it was slightly annoying. The breakfast was good as was the service. Overall we enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Chloe

It was great, we were very happy with the room. However I had a bit of a ladys emergency during our stay. I checked all the rest rooms to see if you had a machine to buy sanitary products, there were none available. I plucked up the courage to ask the lady on reception, she explained that they had sanitary products in the establishment, but they were for staff only, I was pretty desperate by this point and being a women herself I thought she would have understood how desperate I was. This meant that I had to get my children out of the pool to go and find a shop to get myself some sanitary products. This didn’t really effect our stay, but I would have rather her of lied and said they didn’t have any, it was very unhelpful to my situation if I’m honest.

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Darren

Excellent

Excellent hotel stayed several times

Business

10/10

Exceptional

14 Apr 2025

Robert

Parking ok but always someone takes two spaces ??

Leisure Partner

10/10

Exceptional

13 Apr 2025

Duncan

Fantastic hotel with the most amazing sun rise views

Business

10/10

Exceptional

01 Apr 2025

Jordan

The view of the sea from where the hotel is is breathtaking.

8/10

Excellent

30 Mar 2025

Richard

Beautiful terrace, well maintained with beautiful views

10/10

Exceptional

23 Mar 2025

Sharon

Wow!

We had a beautiful room with a beautiful view. Nothing was too much trouble and we were made to feel at home. The hotel turned our trip away into a great trip away and we will certainly book again next time we go to Torquay.

Partner

10/10

Exceptional

20 Mar 2025

Barry

The staff are absolutely marvellous and go out of their way to please. The only slight disappointment was the limited dining menu.

Leisure

10/10

Exceptional

19 Mar 2025

Lindsay

The room was warm tranquil and relaxing. Bed was super comfortable
The bath just perfect.
Sound of the sea was the best

Business_and_leisure Self

10/10

Exceptional

18 Mar 2025

Antiochos

Lovely period property with amazing views over Torbay. Brought back lots of memories from when i lived in Torquay. Staff were great..from reception to restaurant to room cleaning. Would highly recommend!

Leisure Self

10/10

Exceptional

16 Mar 2025

Sharon

One of the best hotels!

One of the best hotels we have stayed at, from a lovely welcoming when we arrived to when we departed. Good nights sleep in a comfortable bed, all very clean. Breakfast was superb.Towels provided for the swimming pool. If there’s one little gripe it would be bath/shower was very awkward to get in and out of, due to lack of space. We had an economy inland room, so maybe this is why. I would like to thank all the staff for a fantastic weekend. We would return. Looking forward to our next stay.

Partner

8/10

Excellent

04 Jan 2025

Rebecca

Great little stay!

We had a great stay at The Osborne hotel for New Year’s Eve, the location was perfect on the beach & a short (taxi ride) into town for dinner. The hotel was clean, staff very friendly & breakfast was good.
The inside pool area was a little tired but I understand they were due to close for two months for some painting/refurb works.
Would definitely go back, the children loved it

Friends_and_family Family

6/10

Pleasant

02 Jan 2025

martin

New Year Stay

room nice but needed coat hangers for outer coats on door or similar ,no dressing gowns provided they should be for the price charged
Very limited restaurant menu and food cold when brought to table and not of a high standard

Partner

6/10

Pleasant

29 Dec 2024

Kris

Average Stay

Perfectly adequate. Pleasant staff. Room average, a bit dated. Interior a bit faded and tatty once out of reception. Breakfast ok, juice watered down but cooked breakfast fine. A lot of signs about parking a bit draconian and not very welcoming and reserving £150 on my card for incidentals also over the top. Overall nothing to complain about but quality and welcome feel is pretty poor

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Myra

We had a junior suite and it was lovely. Fantastic sea views. Would def stay again.

Leisure Partner

10/10

Exceptional

15 Dec 2024

Richard

Lovely friendly hotel

All the staff we came in contact with were all so friendly and helpful, room was clean and comfy. Breakfast was excellent, parking was free which is something you don’t find very often. Only issue is the swimming pool changing rooms, one shower, one changing cubical so not practical if busy. Overall tho I would recommend this hotel to anyone staying in Torquay, we would defo stay again

Partner

10/10

Exceptional

07 Dec 2024

Ian

The atmosphere was very welcoming, as were the staff. The quality of food was excellent.
The pool was really nice and encouraged me to get back into the water.
Our view of the sea was excellent but even had we not had that, the hotel is very attractive and pleasurable and relaxing to be in. We enjoyed it very much.

Leisure Partner

8/10

Excellent

23 Oct 2024

Vincent

Loved the room and the view, staff were really friendly and helpful and the food was excellent.
One issue was that there was a wine stain on the carpet beside the bed, I reported it to the cleaning staff as I didn’t want them thinking it was our fault. They cleaned the room each day but did nothing about the stain on the carpet.
The other issue was the water pressure, there was a lovely big bath but it took an age to fill up

Leisure Partner

10/10

Exceptional

03 Oct 2024

Verified traveler

Amazing stay lovely views

Business

10/10

Exceptional

23 Sep 2024

Chris

Very pleasant. Meeting friends so a great venue

Friends_and_family Family

6/10

Pleasant

02 Sep 2024

Verified traveler

The hotel building and location are lovely.
The main issues we faced at the hotel was they had a wedding reception there, we were not informed of this when we booked.
Certain areas were restricted such as the outside terrace that we would like to have used.
We dined in the restaurant, however the customer service received was not to the standard expected from a 4* hotel, as staff’s main focus was dealing with the wedding guests, we felt pushed aside and as if we was intruding.
The hotel is quite expensive so not being able to experience the facilities is very poor and we feel ripped off
Breakfast area taken over by wedding guests, noisy and not the experience it should of been.
The receptionist did not even ask how was your stay when checking out!! Standard customer service not given !!

Friends_and_family Family

10/10

Exceptional

29 Aug 2024

David

Beautiful building , lovely friendly reception staff , nice location . Pool was open until late to help tire the kids out.

Leisure Family

10/10

Exceptional

27 Aug 2024

Bakhshinder

Best hotel

Family_with_children

8/10

Excellent

24 Aug 2024

Alveen

A wonderful experience. Friendly staff, well kept gardens and spacious family rooms. Walk to the blue flag beach and explore the coves. Excellent for swimming.

Leisure Family_with_children

8/10

Excellent

10 Aug 2024

Adrian

The facilities at the Osborne are excellent, set in idyllic spot overlooking the sea & it felt a very safe environment with multiple activities to keep our family entertained, the outdoor areas were very well kept, housekeeping were a brilliant all round team. Food wise, there was a very good variety on breakfast, with nice ingredients.
Negatives: Difficult to park on the grounds but mainly due to wedding events being held there, water pressure low made for difficult showers, doors and windows need some attention (meaning squeaks and bangs were unavoidable,including our door which was very difficult to open and close without waking up the entire floor) .overall excellent stay but Torquay itself has become extortionate with poor quality food at silly prices, activities around the area averaging £65 for an hours event for 2adults and child, can understand why it wasn’t busy,even in August. The hotel is also expensive but you can understand with the facilities it has to maintain.

Leisure Family_with_children

6/10

Pleasant

11 Jul 2024

Andrew

Nice location shame the indoor pool was 2 cold.

We had an inland facing room that was affected by the continuous ‘fan’ noise just under our windows. It was quite warm so we needed them to be open all night unfortunately. A bit disappointed by the health club indoor pool complex. The changing facilities were very poor, no lockers/space to change apart from the toilet. The pool was rather cold and the sauna was not hot enough or large enough for more than 2 people. The staff were very welcoming and helpful. We ate in the restaurant the first night. I had a nice gammon meal but my wife was given a very dry bun with her burger meal which was very average.

Partner

10/10

Exceptional

30 Jun 2024

Shanida

The staff went over and aboard to accommodate, facilities and rooms were exceptional. Very friendly and clean
Only improvement would be wait for breakfast
Outstanding ! Would highly recommend!

Leisure Partner

10/10

Exceptional

29 Jun 2024

K

Great hotel in superb location

Partner

8/10

Excellent

23 Jun 2024

nigel

Our long weekend break.

Slightly disappointed with the standard of cleanliness in our room.
One of the cups was dirty on the rim, thick dust on the room phone by the bed and bedside table, hairs in the bath and shelf in the bathroom. For a 4 star rating by the AA we would have expected to have had a duvet cover that hadn't come appart in several places.
The wall paper in the room was also bubbled and seamed to be coming away from the wall in a couple of areas which spoilt our overall opinion.
On the plus side the view and size of the room were great, the bed was very comfortable and there was ample space for all our clothes. The walk in shower was brilliant and the bath was a good size. All the staff were friendly and efficient.
Out side around the pool and patio area was very well presented.
Breakfast and room service evening meal was excellent.
Overall we would stay here again.

Partner