Name: Eurostars Gran Madrid
Address: Avenida De La Vega 22, 22, Alcobendas, 28100, ES

10/10

Exceptional

18 Jun 2026

Dong

Very nice one night stay. Location is not convenient as it is too far from city

Partner

2/10

Poor

16 May 2026

brandy

Hotel did not help with parking received a ticket for 90 euros asked for resolution and got nothing except paying more for a second night than I did the first

Family_with_children

6/10

Pleasant

06 May 2026

Sonia

Room is adequate, amenities not great. At check in I requested an iron and ironing board as I know they don’t have them in the rooms. Was handed one at the check in desk and along with all my luggage had to carry the iron and ironing board to my room with no help. The staff couldn’t do any less if they tried.

Business Self

10/10

Exceptional

14 Feb 2026

Anthony

Very good value for money

10/10

Exceptional

25 Jan 2026

Vincent

Stay was great

6/10

Pleasant

05 Jan 2026

Silvia Sierra

We were in 410 room and every morning noises coming from the cleaners rooms, hoovering and dragging things.
The rest of the stay was good.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Alejandra

Good breakfast

Leisure Partner

10/10

Exceptional

03 Sep 2025

Verified traveler

All ok

Business Self

10/10

Exceptional

01 Sep 2025

Victor Avalos

Great service from all the staff!

Leisure Family

6/10

Pleasant

10 Jun 2025

Marbelle

Hotel is nice and conveniently located. However the room I was giving was next to the elevator and the stairs, and I didn’t get any rest!
Finally on the last nite I requested to be changed to a different room and they kindly moved me.
Also the breakfast is very basic, not many choices.

Leisure

10/10

Exceptional

03 Jun 2025

Sonia

The personal was excellent

8/10

Excellent

26 Mar 2025

Wayne

No hot water in show 3 days during the stay.

Business

6/10

Pleasant

01 Mar 2025

tony

Nice hotel but facility’s are a joke

First of all I want to say the service was fantastic. The staff were very very good. But, this hotel is in a business district, I had to work half day from the hotel room, there are no kettles in the hotel rooms to boil water, no coffee or tea making facilities. That is insane! I’ve never seen anything like it. Also, the restaurant isn’t open on Friday nights! I tried to get room service and it’s only for two hours every night but not Friday Saturday Sundays. I won’t stay again.

Business

8/10

Excellent

02 Feb 2025

Mohammad Taimoor

Excellent customer service, good room. Restaurant/Bar is a little under-whelming

Business Self

8/10

Excellent

03 Jan 2025

Erick

Great facilities, not-so-good mattress and pillows

Modern facilities, spacious and clean room, good temperature, bathroom was luxurious and clean. Breakfast buffet was okay, better than average. Our only complain was that the beds and pillows were not comfortable. They were very thin (considering it's supposed to be a 4 star hotel). This by itself will make it difficult to come back.

Partner

10/10

Exceptional

01 Jan 2025

Sandra

Buen servicio e instalaciones en buen estado de mantenimiento. Muy conveniente la distancia al aeropuerto y demás lugares

8/10

Excellent

20 Nov 2024

Raul

Room 017 was a very noisy one, open to the restaurant in the basement and the lobby.
Room also smelled funny and I had to sleep with the window open

Business_and_leisure Self

10/10

Exceptional

11 Oct 2024

Michel

I like it is around the corner from my office

Business Self

10/10

Exceptional

29 Sep 2024

Enrique Alberto Arias

.

10/10

Exceptional

28 Sep 2024

Daryl

Main floor room was a little noisy in the morning across from the breakfast buffet.

All in all great value stay.
Would stay again

Business_and_leisure Self

10/10

Exceptional

12 Sep 2024

john

The staff are very helpful. Very clean hotel. I always stay here when in Madrid on business. close to shops and cafes.

10/10

Exceptional

17 Jul 2024

PRIYA

First time in SPAIN !! started from Madrid Loved it !! Would definitely recommed staying here ..easy access to metro. Even during night time 15 mins walking from metro to the hotel very safe.
Hotel staff was Excellent!! We had breakfast for 2 days ...good food. I am very picky with cleanliness but the hotel was very clean. Overall we enjoyed our stay at the hotel ⭐️⭐️⭐️⭐️⭐️

Leisure Partner

8/10

Excellent

14 Jul 2024

Houssine

Good staff. Need to think about food for guests that don’t want to leave the hotel.

8/10

Excellent

09 Jul 2024

Mara

Great housekeeping, rooms great size. Although shower are steep to climb in, but bathroom size great. The location is not touristy, but has a nearby grocery store and restaurants to dine in. Walkable distance to La Moraleja metro station and Uber ride to nearby other stations.

Leisure Family

10/10

Exceptional

16 Jun 2024

Gisli Jon

One night stay

Just one night but good

10/10

Exceptional

05 Apr 2024

Richard

Another great Eurostars we’ve stayed while in Spain. Buffet breakfast has always great selection, delicious and more than adequate. Room is spotless and bed is comfortable. Lemon/orange infused drinking water in lobby is appreciated. Thanks Eurostars, we had a wonderful stay!

Leisure Family_with_children

10/10

Exceptional

16 Mar 2024

Walid

Good 4* hotel

Fare from the center near metro

Business

10/10

Exceptional

19 Feb 2024

George

Stop over in Madrid.

Just stopped over for 2 days. Hotel very nice, unfortunately restaurant not open on weekends. Breakfast very good.

Partner

10/10

Exceptional

27 Oct 2023

Laura

Convinient

8/10

Excellent

22 Oct 2023

Amy

Near rail, but more than an hour from center

When we could not find something more central, we booked this hotel north of the center for a 2 night stay. From the train station it is about a $35 cab ride. But its only a 5 minute walk to the rail. Getting to the Prada Museum required two switches and took just over an hour, but the subway system can really get you anywhere. Othwerise our room was a little noisy but beds were big and hotel was nice.

Friends_and_family Friends

8/10

Excellent

21 Oct 2023

Noe

Property was great, room was clean and comfortable, but the walls are paper thin. So thin that it felt like one neighbor was flicking the switches in our room as the switches were so loud, and the other neighbor’s TV sounded as if our TV was on.

Leisure Family

10/10

Exceptional

09 Oct 2023

Victoria

The service was great the employees were very friendly

Leisure Family

10/10

Exceptional

28 Sep 2023

Arnold

Friendly staff and nice hotel

10/10

Exceptional

13 Jul 2023

JUAN ALFONSO

GRAN ALOJAMIENTO. PERSONAL FABULOSO. UN ACIERTO.

Leisure Friends

8/10

Excellent

27 Jun 2023

Eduardo

Nothing unique about the property.

Leisure Family

10/10

Exceptional

16 Nov 2022

Marines

Great hotel, free parking, hand written note on room. Great location, super clean, big room. Excellent option

Business_and_leisure Partner

10/10

Exceptional

19 Oct 2022

Alessandro

All Good

Leisure Partner

6/10

Pleasant

18 Aug 2022

Efraim

Nice hotel for a one or two night stay, somewhat outdated rooms but comfortable and clean

Business_and_leisure Family_with_children

10/10

Exceptional

20 Mar 2020

Verified traveler

I loved it all around, the location was great and the staff was very helpful

Leisure Partner

8/10

Excellent

08 Jan 2020

Jonathan

Walking distance to Metro Station

Mainly picked this hotel because it was a block from the metro station with free parking and easy to get to/from downtown Madrid with extended zone pass (but outside Zone A). Room was actually very nice and modern, business class hotel type. Heat worked and WiFi was good. Shower was hot and large volume of flow. Staff was friendly and helpful, but didn't know about the tourist pass for the Metro. Street and room were quiet and bed comfortable. Underground parking was safe with not issues. Stores and restaurants within walk from hotel. Would stay here again.

Partner

8/10

Excellent

02 Dec 2019

Rudy

The lobby has this spray with a very pungent smell we could all do without 😉

Friends_and_family Family_with_children

8/10

Excellent

25 Nov 2019

Verified traveler

Property was relatively cheap for the location, but definitively can’t be rated as 4 stars. The restaurant was closed Friday night when I arrived and during the weekend for dinner. Parking is free on premises.

Business_and_leisure Self

10/10

Exceptional

19 Nov 2019

Verified traveler

The free and safe car parking underground, the staff hospitality.

Business Partner

4/10

Poor

12 Nov 2019

Verified traveler

The room 215 had a terible smell of smoke / cigarette.

Business Partner

8/10

Excellent

28 Oct 2019

Verified traveler

Gym could be much better, it has the bare minimum!

Business_and_leisure Self

4/10

Poor

17 Oct 2019

Verified traveler

The hotel was very worn and just in need of repair. The staff was friendly, but the whole hotel could just use a complete overhaul. In my bathroom the sink was cracked, the shower marble was broken and one of the shower jets was completely broken and just hanging on the side of the shower stall.

The breakfast left a lot to be desired. There are several close hotels that cost less and are in much better shape. I don’t recommend.

Business Self

8/10

Excellent

13 Sep 2019

Junjan

Nice staff, clean rooms but no restaurant service... just pizza 😳

Leisure Family

4/10

Poor

08 Sep 2019

Verified traveler

I regret to say that the property didn’t live up to the potential. It’s a modern building with nice furnishings but lacks some basic necessities. There is no place to buy refreshments during the nights. The restaurant closes on the weekends so there is no way to order food. The WiFi bandwidth was terrible. But the worst part for me was the hard as stone beds. We couldn’t get a good night sleep because of this.

Leisure Family

8/10

Excellent

07 Sep 2019

Lina

AC system not adequate

Friends_and_family Family

8/10

Excellent

26 Aug 2019

Paul

Clean hotel with thin walls

The room was clean, a bit small and unfortunately the walls were a little thin. The mattress was a spring mattress and was hard. The front desk lady was very friendly and very helpful!

Partner

8/10

Excellent

20 Aug 2019

Verified traveler

Champagne and fruit unfused water when you arrive. Coffee and bfast

Leisure

8/10

Excellent

15 Aug 2019

cd

property is a little bit far away from the city center, if you plan to visit the center this is not the hotel you want because although the metro service reaches this hotel location you have to transfer between lines and pay for such transfer which makes your fare costly.

Leisure Friends

8/10

Excellent

30 May 2019

Verified traveler

Convenient location and very helpful staff. Would have liked to see coffee in the room.

Business Self

8/10

Excellent

20 May 2019

Alok

Good Hotel in Alcobendas

Good hotel to stay in. Nice breakfast spread. I could use the gym too and go for run in the adjacent garden. However, the restaurant won't serve lunch and dinner over the weekend.

6/10

Pleasant

15 May 2019

Verified traveler

Heating and cooling did not work in first room. Had staff extend reservation 2 days but they messed up and were sold out one of the days. Had to take an Uber to a sister property.

Business_and_leisure Partner

4/10

Poor

12 May 2019

Verified traveler

We booked understanding there is a patio with restaurant by the pool. It was all closed for renovation. The main restaurant food was very poor quality and way overpriced

Leisure Partner

8/10

Excellent

18 Mar 2019

Verified traveler

I did like everything I will com back next year and I will tell my friends

Friends_and_family Partner

10/10

Exceptional

10 Mar 2019

Verified traveler

The property is very clean and quiet. Could be done a small touch up in terms of the room floors and furniture, however overall everything was very good.

Leisure Partner

10/10

Exceptional

26 Jan 2019

Verified traveler

Convenient and great price will stay there again definitely

Business Self

4/10

Poor

14 Jan 2019

Verified traveler

Room was fine. Bed wasn’t comfortable!!
Couldn’t sleep all night...

10/10

Exceptional

24 Oct 2018

Sarah

Overall very happy with my stay for 13 nights! It would have been nice if breakfast was included.

10/10

Exceptional

22 Oct 2018

Paul

We were welcomed by a smiling young lady, Maria O, who booked us in smooth and quickly. The rooms were clean and very well insulated. There is absolutely no sound from the motorway or neighbouring rooms.
The breakfast was good and I would happily recommend this hotel to friends and family.

4/10

Poor

13 Oct 2018

Dermac

Grubby! Room was run down and in need of an overhaul.

8/10

Excellent

01 Oct 2018

Verified traveler

there was a terrible problem with the first room assigned. Hotel has to be more careful. You do not wan to change room after a long travel

10/10

Exceptional

30 Sep 2018

Verified traveler

Spacious,clean and updated ,quited at night, confortable beds with a friendly staff.

8/10

Excellent

23 Sep 2018

Verified traveler

Long drive to visit Madrid

A good value hotel with helpful staff.
Hallways stunk of cigarettes however.
Basement car park was an asset especially in hot weather.

Partner

2/10

Poor

22 Sep 2018

zinovy

Nothing is operating properly in this hotel: Garage door is broken, AC does not cool well, sauna is broken, and plumbing is bad. Room service is bad.

8/10

Excellent

20 Sep 2018

Verified traveler

Comfortable stay

The main floor of the hotel where you check-in is quite beautiful. The floor we stayed on smelled musky and was very humid. Although we didn’t complain, others did. The room was decent, but not as beautiful as advertised. Somewhat overpriced for its location, although convenient if you’re heading to the airport.

Partner

10/10

Exceptional

27 Aug 2018

Verified traveler

Perfect for one night stop over

Perfect for a one night stop over. I slept like a child. Nothing more to say. Would sleep again

10/10

Exceptional

22 Aug 2018

Gabrail

Good location to stay on the last daybof our two weeks trip
Close to the airport and shopping centers
Friendly staff

10/10

Exceptional

22 Aug 2018

Paul

Love this hotel and the surroundings.

Friendly and helpful staff and the price is so reasonable for a lovely hotel. Close to shops and restaurants and excellent WiFi and free secure parking makes it an excellent place to stay

Partner

10/10

Exceptional

11 Aug 2018

Claus

Amazing price and totally comfortable, Excellent services

10/10

Exceptional

25 Jul 2018

Verified traveler

Perfect

Nice place to relax and near by airport. If you have a car, much better to stay here

8/10

Excellent

04 Jul 2018

cezar

Great hotel !

Very nice hotel with nice service, tasty breakfast, and close to metro station!

Partner

10/10

Exceptional

03 Jul 2018

Verified traveler

Nice hotel! Amazing!

Love it! It was a pleasant surprise and an amazing stay. Beds really comfortable and the air conditioning helps you get really comfortable and sleep well.

2/10

Poor

22 Apr 2018

Victor

2 Star Hotel

This should be 2 Star max. I travel a lot and this is the first time where hotel rating was so off.

8/10

Excellent

17 Apr 2018

Glendon

Short stay appropriate

One nights accommodation before departing Spain. Typical smaller sized rooms as per most European hotels. Friendly check in and speedy. Later check out was granted due to our later flight. Nice park behind gave opportunity for kids to run around. Restaurants in the local area met our needs.

Family

10/10

Exceptional

09 Apr 2018

Max

Great place lace to stay. The beds were harder then I like but everything else was enjoyable.

Partner

10/10

Exceptional

04 Apr 2018

Verified traveler

Business visit

Fantastic hotel, friendly staff and peaceful surroundings with great nearby restaurants and activities

10/10

Exceptional

12 Mar 2018

Deaghton

Good stay

Enjoyed the night at the hotel and the stuffs were super great!

8/10

Excellent

05 Mar 2018

Laura

Good hotel

It was good. I can't think of anythign that I disliked about the hotel. It was fine.

4/10

Poor

27 Feb 2018

Maryam

Does not match descriptions at all

I would not recommend this hotel to anyone (especially tourists). There was no concierge/bell boy to take our luggage to our room, we had to do it all by ourselves. The hotel staff are nonchalant and barely understand English. We called the reception severall to ask for adapters but was told that they all had been given out so we could not charge our devices. The food/room service was terrible. In all honesty, staying at the hotel (especially after experiencing Marriott Auditorium) was a nightmare!

8/10

Excellent

19 Feb 2018

Eugene

Fine Stay

Great location as it is very near the Metro.

Partner

10/10

Exceptional

14 Sep 2017

LNO

Nice hotel close to train station and shopping

Staff are very nice caring and helpful. I like the locatin of the hote.

8/10

Excellent

21 Aug 2017

Rafael

Good for the price

Good for the price
Quiet
Close to a big restaurants and fun center.

10/10

Exceptional

30 May 2017

Marco

Very good hotel in Alcobendas

I had to work from the hotel, it was very quiet, the internet was fast and the staff very helpful. When I went for a walk at night, the underground was nearby.

8/10

Excellent

25 May 2017

Verified traveler

Helpful staff, OK location, room was located right beside housekeeping, so a bit noisy and always equipment in the hallways. Clean, easy check in, OK for a couple of nights.

Partner

10/10

Exceptional

16 May 2017

Paul

Fabulous Hotel

Excellent location with free parking and beatiful area close to Madrid centre.

4/10

Poor

30 Apr 2017

Nikki

NOT for the light sleepers

The noise level at this hotel is unconscionable - you can hear everything your neighbors say, every time a door on the floor is shut, every sneeze, every snore within 50 feet. It seems as though there is ZERO sound proofing between walls at all. If you're a sound sleeper, it's certainly an adequate hotel - but if not, I would advise making another selection. For our stay, the internet only worked sporadically and the food in the hotel restaurant was honestly horrible. Staff is quite friendly. Room size is fine. Local area is wonderful - you can walk to any needed amenities, including a 24 hour pharmacy very close by.

10/10

Exceptional

07 Jan 2017

Alan

Best so far

Relaxing good night sleep nice and warm

Partner

8/10

Excellent

19 Dec 2016

AMIR

Good option

Was comfortable

Family

10/10

Exceptional

27 Nov 2016

Verified traveler

Good location

Good location: it's by aqueduct, open, spacious, fresh air

10/10

Exceptional

20 Oct 2016

Silvino

Very good!

Excellent service, very comfortable room.

10/10

Exceptional

17 Oct 2016

Chris

Very nice hotel at a great price

We had an early flight out of Madrid so wanted a place close to the airport. This hotel is less than a 15 minute drive from the airport. It offers free underground parking (there is plenty of on-street parking available too). The rooms are very nice, and we had a comfortable king-size bed in our room. There is a great pizza shop a couple blocks away that we went to (MammaMia @ Av. de la Ermita, just off Av. Olimpica), and super cheap gas at Gasolinera Alcampo also 2 blocks away (gas was about 15c/L cheaper than anywhere else we saw).

Partner

8/10

Excellent

08 Oct 2016

Verified traveler

Nice Hotel

Everything was good although our sons bathroom plumbing stunk had to get them to flush it.
apart from that nice hotel.

8/10

Excellent

20 Sep 2016

John

North of the city

Good location for activities north of the city proper. Close to the Metro so it was easy to get into central Madrid. Excellent housekeeping. Buffet breakfast was good.

8/10

Excellent

11 Sep 2016

Verified traveler

Stayed less than 24 hours but was great for what I needed.

8/10

Excellent

23 Jul 2016

Simon

Nice hotel close to the Alcombendas business park

Close to metro, restaurants and supermarket. Fridge in room, friendly staff. No restaurant at time of writing (breakfast only), but 5min walk from several choices.

8/10

Excellent

02 Jun 2016

Ronald

Bed was too hard and made it difficult to get a good nights rest and breakfast was only basic with limited selection.

Partner

8/10

Excellent

10 May 2016

Verified traveler

Good for being close to air port and shopping.

Near the Airport, near shopping malls. Quiet area, free parking, near Metro station.