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Centro Firenze Hotel

Florence · Italy

Via Dei Ginori, 17View location

9.0/10Excellent912 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.0/109.0
Condition8.8/108.8
Location9.2/109.2
Neighborhood9.0/109.0
Value9.0/109.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Centro Firenze Hotel

Enjoy a central Florence location at Hotel Centro, within a 5-minute walk of Central Market and the Gallery of the Academy of Florence. This hotel offers 16 air-conditioned rooms with flat-screen TVs, complimentary Wi-Fi, and digital programming. Conveniences include safes, desks, and daily housekeeping.

Additional amenities comprise concierge services, a communal living room, dry cleaning/laundry services, multilingual staff, and a safe deposit box at the front desk. The hotel is also conveniently located near the Cathedral of Santa Maria del Fiore (0. 4 mi) and Ponte Vecchio (0. 7 mi).

Read more about this hotelShow less

A stay at Mercure Firenze Centro places you in the heart of Florence, within a 5-minute walk of Basilica of Santa Maria Novella and Central Market. This hotel is 0.3 mi (0.5 km) from Medici Chapels and 0.4 mi (0.6 km) from San Lorenzo Church.

Make yourself at home in one of the 85 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Green Key (Foundation for Environmental Education) LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in BREEAM Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
    • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number IT048017A1RIEWIOGS
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately EUR 18 per person
    • Covered valet parking fee: EUR 45 per day
    • Nearby parking fee: EUR 45 per day (984 ft away)
    • Pet fee: EUR 20.00 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: EUR 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Italian

    French

    Spanish

Nearby attractions

Via Faenza 0.1 km / 0.1 mi
Basilica of Santa Maria Novella 0.3 km / 0.2 mi
Central Market 0.3 km / 0.2 mi
Palazzo degli Affari 0.3 km / 0.2 mi
Medici Chapels 0.3 km / 0.2 mi
Piazza di Santa Maria Novella 0.3 km / 0.2 mi
Palazzo dei Congressi 0.4 km / 0.2 mi
Via de' Tornabuoni 0.5 km / 0.3 mi
San Lorenzo Church 0.5 km / 0.3 mi
Palazzo Medici Riccardi 0.6 km / 0.3 mi
Fortezza da Basso 0.6 km / 0.3 mi
Florence Baptistery 0.6 km / 0.4 mi
Via de' Calzaiuoli 0.6 km / 0.4 mi
Piazza di San Giovanni 0.6 km / 0.4 mi
Piazza della Repubblica 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2010
  • Total number of rooms: 16
  • Number of floors (main building): 2
  • Single rooms: 4
  • Double rooms: 10
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
Show 25 more facilities & services
  • Visa Electrón
  • City centre
  • Bus/Train station
  • Beach
  • Golf course
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Medical serviceExtra charge
  • Multilingual staff
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Concierge
  • Non-smoking area
  • Breakfast room
  • Breakfast
  • Identification card at arrival
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Centro Firenze Hotel

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin QUEEN SIZE BEDDouble or Twin • QUEEN SIZE BEDDBT.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Centro Firenze Hotel

    Double or Twin QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Centro Firenze Hotel

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH SHARED BATHROOMSINGLE • WITH SHARED BATHROOMSGL.FH

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Centro Firenze Hotel

    SINGLE WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Centro Firenze Hotel

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Centro Firenze Hotel

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Centro Firenze Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Centro Firenze Hotel

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Centro Firenze Hotel

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Centro Firenze Hotel

9.0
Excellent
912 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
9.2 /10
Neighborhood
9.0 /10
Value
9.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
06 Jul 2026
Sultan
The hotel was very well prepared and the staff were excellent
Family
10/10
Exceptional
03 Jul 2026
Renu
Staff
Friends
10/10
Exceptional
02 Jul 2026
Ron
Loved how clean it was .
10/10
Exceptional
18 Jun 2026
Andrea
Beautiful room, staff was friendly and perfect location
Partner
10/10
Exceptional
15 May 2026
Richard
The Mercure was excellent and the staff was friendly. This hotel was a pleasure to stay in.
Friends
10/10
Exceptional
19 Apr 2026
Insun
Great location, great rooms, comfortable stay.

Stayed in the privilege room with balcony which was quite spacious.

Note that hotels in the Florence city centre cannot turn AC on outside of the summer months, so you are out of luck if it’s hot outside of those months. We visited in early april where it was 26c and the rooms were 25c but could not cool down.
Partner
10/10
Exceptional
07 Apr 2026
russell
Hotels in a great location for visiting the historic areas of Florence. It’s very close to the train station which makes it an easy choice. The staff is very friendly. The rooms are very clean though a little small for my usual taste. We did not try breakfast.
10/10
Exceptional
21 Mar 2026
Victor
Conveniently Located
Family_with_children
10/10
Exceptional
08 Feb 2026
John
The STAFF was the MOST and absolutely the highlight of the beginning to my visit to Florence, Tuscany, Italy BIG THANK YOU TO Giuseppe and the Outstanding Ladies of Mercure Firenze Centro.

Arrivederci
John and Marie
Leisure Partner
10/10
Exceptional
30 Dec 2025
Stephen
Clean room. Friendly staff
Leisure Family
10/10
Exceptional
19 Dec 2025
Ryan
Lovely staff. Clean, safe, great location
Business
10/10
Exceptional
23 Nov 2025
Michele
Belle grande chambre propre
Friends_and_family Friends
8/10
Excellent
20 Oct 2025
David
Good location - busy but close to train station
Leisure Partner
10/10
Exceptional
16 Oct 2025
Nancy
This hotel was perfect for us - close to but not in the middle of busy central Florence. Super easy walk to the Duomo and all the other central sites. If traveling by train, this is a great location. If traveling by car (which we were) parking is tricky, but the hotel recommends a public parking lot within a 12 minute walk, which we found to be very simple and convenient. Check-in and check-out staff were friendly, efficient, and helpful. Our room was clean, modern, and comfortable. We would definitely return to this hotel for any future visits to Florence.
Leisure Family
6/10
Pleasant
07 Oct 2025
Adi

Great location not clean

Great location , not clean 100% , if you need to work WiFi can’t be connected to laptops only to your phones .
Friends_and_family Family
6/10
Pleasant
21 Sep 2025
Xi
Good location, relatively small room.
Leisure Family
10/10
Exceptional
13 Sep 2025
JOANNA
The staff were always very friendly. The hotel was clean and nicely furnished/decorated. Good location for a city break.
Leisure Friends
10/10
Exceptional
09 Sep 2025
Shaggy
Very nice staff
10/10
Exceptional
04 Sep 2025
Alessia
Service was incredible and rooms very spacious
Leisure Friends
10/10
Exceptional
01 Sep 2025
Grace
Free coffe and tea in lobby, convenient location.
10/10
Exceptional
24 Aug 2025
Leanne
This place was awesome. My daughter and I stayed in May and it was a great location and lovely hotel
Leisure Family
10/10
Exceptional
09 Jul 2025
Marian
Great stay
Leisure Family
10/10
Exceptional
07 Jun 2025
Verified traveler

Wonderful stay in Firenze

This Hotel is 1st rate. They staff was friendly and helpful, breakfast was great, the room spacious and clean. The Hotel is conveniently located to the sights. I would stay there again.
Partner
8/10
Excellent
22 May 2025
Helen
Clean room, close to train stations, walkable to different attractions,espresso machine is great touch… hot and good choices, breakfast is good
Friends_and_family Family
10/10
Exceptional
17 May 2025
Robert
.
Leisure Partner
6/10
Pleasant
21 Apr 2025
Abdulhadi
Good
Leisure Family
10/10
Exceptional
27 Feb 2025
Shayne
Friendly staff, great location
Leisure Family_with_children
10/10
Exceptional
21 Jan 2025
Mansur
Convenient location, good living space, neat and clean.
Leisure Family
10/10
Exceptional
05 Jan 2025
Walter
Excellent loco
10/10
Exceptional
11 Nov 2024
Andy
Hotel within easy walking distance of the historic parts of the city. Reception staff are excellent as well.
Leisure Partner
8/10
Excellent
03 Nov 2024
David
Hotel Mercure Firenze Centro is a convenient to the Florence Train statio but, as a result, suffers from being on a noisy street which can certainly be crowded and a little dirty. Once inside, however, everything is nice and clean and the staff were friendly and willing to help with whatever you need.
Leisure Family
6/10
Pleasant
21 Oct 2024
Premal
Room has lights out upon arrival. Bed was not setup. Had to shower in dark bathroom next morning as fuse went out.

Breakfast was just about okay.
Leisure Family
8/10
Excellent
15 Oct 2024
Chris
Location can't be beat, right next to the train station.
A little loud but not a big deal.
Room was very warm the whole time and too many mosquitoes buzzing around to open the balcony door to get cool air in
Leisure Friends
8/10
Excellent
13 Oct 2024
Brian
The property is in an excellent location. The staff was great.
Business_and_leisure Family
4/10
Poor
09 Oct 2024
Reena
This is a lovely hotel that offers what you need in terms of basics but I feel it is not up to standard. The room lighting is very dim and it doesn’t create the best ambiance.

The internet was not working at all. They tried to offer me points to compensate but that was not really sufficient.

Worst of all, no heating provided because it is not “the season”. We were warm enough but after walking in rain, you want heat to dry your clothes and warm up.

I felt we had to make do in the end but I expected more. It wasn’t a great accommodation.
Leisure Partner
10/10
Exceptional
17 Sep 2024
Lynda
Nice modern hotel ideally located for train station and city centre attractions
Leisure Partner
6/10
Pleasant
06 Sep 2024
Rachel
Hotel itself was good, however the area was very questionable. Directly outside of the hotel we witness homeless people fighting, encampments, uncleanliness, and did not feel safe each time we entered/left.
Leisure Partner
10/10
Exceptional
28 Aug 2024
John
Close to train station
10/10
Exceptional
22 Aug 2024
Manish
Staff was professional and understanding the needs of tourist family. We were happy with hotel.
Leisure Family
10/10
Exceptional
16 Aug 2024
Kim
Close to train station and other places. Wonderful modernization throughout the hotel. Great staff and very friendly and helpful.
Leisure Friends
10/10
Exceptional
12 Aug 2024
Daniela
Clean, comfortable, room; easy walking distance from train station and attractions in central Florence; great breakfast buffet and lovely outdoor courtyard; wonderful staff, friendly, helpful, and accommodating.
Leisure Self
6/10
Pleasant
10 Aug 2024
Golnar
In general, it’s an ok hotel. Not as nice as the pictures suggests. Showers are a bit moldy. Faculty looks old.

For the price, you can find better.
Leisure Partner
10/10
Exceptional
06 Aug 2024
Clara
It was easy to check in. The room was clean and orderly. The hotel is close to the train station and important sites like the Duomo. We felt safe and were happy everything we wanted to see was a few minutes away.
Leisure Family_with_children
10/10
Exceptional
31 Jul 2024
Jesse
Great location! The rooms were large with comfortable beds. Would stay there again.
Leisure Partner
8/10
Excellent
30 Jul 2024
Julieth
Conveniente para caminar alrededor
Leisure Family_with_children
10/10
Exceptional
25 Jul 2024
Elizabeth
location and safety
Leisure Self
8/10
Excellent
18 Jul 2024
Evan
This hotel was very nice. The rooms were huge and clean, the beds were comfortable and appointed with high end linens, air conditioning was great, and the water pressure in the shower was excellent. The staff was very helpful, the included breakfast was served in a beautiful courtyard and was delicious- seriously, try the waffles- and the hotel is very centrally located. Overall, we had a great experience.

As the purpose of these reviews is to give people an idea of what to expect, I do have to offer a few criticisms. The furniture in the rooms was older and a bit shabby. And unfortunately, the outside of the hotel is covered in graffiti.

Otherwise, we had a very nice time, and I recommend this hotel highly.
Leisure Family
10/10
Exceptional
18 Jul 2024
Divya
Good ambiance
10/10
Exceptional
04 Jul 2024
Naydee
The room was spacious, clean, and quiet. Located right across from train station, walking distance to all the major spots. Felt very safe. Definitely would recommend.
Leisure Family_with_children
8/10
Excellent
02 Jul 2024
Sandra
Overall, our one night stay was terrific. Being so close to the train station was fabulous - made getting in and out of Florence very easy. Room was quite large, bed was very comfortable, my only comment would be that the whole environment was a bit sterile. Could not have been an easier location though.
Leisure Family
8/10
Excellent
26 Jun 2024
Maria
Locatio: Close to the train sation
Business Partner
10/10
Exceptional
19 Jun 2024
Craig
Great location to train
8/10
Excellent
11 Jun 2024
Carissa
This property was very convenient to the train station. It was clean, nice, and walkable to many attractions and restaurants.
Leisure Family
8/10
Excellent
10 Jun 2024
Khaled
None
Leisure Partner
10/10
Exceptional
08 Jun 2024
Halla
We enjoyed our stay and its centrally located to everything. would definitely stay there again
Friends_and_family Family
10/10
Exceptional
04 Jun 2024
Jane
Hotel was amazing. The staff were fabulous. Very convenient to the train station. Area was over crowded and difficult to walk around. Lots of good dining opportunities
Leisure Partner
10/10
Exceptional
20 May 2024
Melany
The hotel Room was very comfortable and the staff was very attentive. You have a lot of food options around the area and its very close to major attractions. The only issue I had was the area outside the hotel, its dirty and at night it felt unsafe. But the hotel itself is a 10 out of 10.
Leisure Partner
10/10
Exceptional
15 May 2024
Mark

Perfect visit to Florence

Set in a busy area the hotel offered a tranquil and friendly stay.
Partner
8/10
Excellent
13 May 2024
NIKKI
This is a very nice and contemporary hotel. Our room was spacious. They are ecofriendly and the staff was always warm and friendly saying good morning and hello every time we went in and out. It's located in a busy area right off the street. It almost looked like the hotel did not match the area it was in. It was easy walk out to shopping streets and for coffee. It was also close to all the places we wanted to visit. While inside the hotel, we never felt unsafe and it was nice and quiet. The only issue we had was with wifi. The free hotel wifi wasn't working for us most of the time and that was very inconvenient. All in all the processes were easy and positive.
Leisure Family
8/10
Excellent
02 May 2024
Juana
Close to restaurants, bars and shopping
Leisure Partner
10/10
Exceptional
01 Mar 2024
Antony

Wonderful Florence

Extremely handy to the train station. Only a short walk to the heart of Florence.
Partner
10/10
Exceptional
22 Dec 2023
Verified traveler

Superb

Superb hotel. Nice for family. Very near train station. Highly recommended.
Friends_and_family Family
10/10
Exceptional
12 Dec 2023
Jorge
Todo muy bien
Partner
10/10
Exceptional
10 Dec 2023
Yee Yen Yenny
Good location for all the tourist spots, everything within walkable distance. Staff were very helpful and the rooms and facilities were very clean.
Leisure Partner
10/10
Exceptional
13 Oct 2023
Charlie
This hotel was an easy walk from the Florence train station. It was quite walkable to see \"The David\" and bus tours to Tuscany were leaving daily from the nearby train station.
Leisure Partner
8/10
Excellent
10 Oct 2023
Haley-Anne
We love staying at this property when we visit Munich and have a few times before. However, the plumbing was a bit of an issue this time. The bathroom had a terrible smell every time anything was used as the piping needs to be replaced or cleaned out. Other then that, the room was always cleaned nicely and the staff is amazing.
Leisure Family_with_children
10/10
Exceptional
10 Oct 2023
Susan
A great hotel for a weary traveler! Clean, spacious rooms and friendly staff. Also, a central location.
10/10
Exceptional
04 Oct 2023
Johnny
We were sceptical to book a room here as reviews are a bit mixed for the Mercure in Florence however our stay was fantastic. All staff provided exceptional service and Sabrina in particular was a delight to deal with. We were fortunate enough to receive an upgrade and our room was spacious with a comfortable bed, decent size bathroom with lovely Nuxe complimentary toiletries. Breakfast was fantastic, with continental options including pastries, cereal, cold meats, cheeses, spreads etc and a small bain-marie with scrambled eggs, bacon and sausages. Fresh coffee available on request too. A wonderful and very memorable stay. Thank you to all the staff for their gracious hospitality.
Leisure Partner
8/10
Excellent
04 Jul 2023
fiona
Great location and very friendly staffs, we had a great time!
8/10
Excellent
23 Jun 2023
Siu Kuen
The hotel is just 5 min walk from SMN main train station. Hotel building used to be a theatre. Many restaurants nearby. Walking distance to all tourist spots. Hotel room is very clean with AC and minibar which is very handy in hot summer months. Will stay again. Thanks.
Leisure Self
10/10
Exceptional
21 May 2023
jennifer
Hotel was very clean and nice. Breakfast was good.
10/10
Exceptional
19 May 2023
James
Great location near SMN Station.
Easy walk to Duomo, Central Market, & Academy.
Leisure Family
4/10
Poor
19 May 2023
Jacqueline

Great location. But Beds gives back pain =(

Mercure is a good choice on location. Near to the train station, buses, trams. They are literally a stone throw a way. Mcdonalds, Mercato Centrale, good restaurants, the Duomo , Cathedral are all so accessible. But you could say that thats the only thing really good at it. Rooms are modern , good. But the bed is not good. You dont feel it at first but I woke up with a sharp pain in my back . I was so surprised! We stayed there 6 nights. I think it was only after 3 nights that I realized its the bed.
I guess it is up for change. I noticed it only when I saw the bed lumping down … the beddings are okay.

Also since there was a hail the day we arrive, it destroyed the AC, so we didnt have AC until the last night. The hotel can’t do anything about it. And well , we were given the concession of free breakfast which we only partook 3 times. Out of the 6 nights we were there.

So yes to location.
No to comfort,
Room size is okay.
Chiara was a great help in suggesting the Piazza Michelangelo to have a city view. Francesca is also helpful in sharing the way to the sights, helping us with the taxis . But sadly, our experience, was not really good in the hotel. Such a sad experience.

I guess you could say the bed made it my worst experience in my travel history. No more Mercure for us. They do not have standards on their bed’s comfort. This to me is absolutely important as travelers need to rest their laurels and did not pay to get back pain.


Partner
4/10
Poor
10 May 2023
Xun
customer service definitely not up to 4 star hotel standard.
Leisure Family
10/10
Exceptional
04 May 2023
Agustin

Great location

Great experience, friendly service and great accommodations in the heart of Florence and within walking distance of the train station (2 short blocks away). I’d definitely stay here again
Friends_and_family Family
10/10
Exceptional
26 Feb 2023
Elizabeth
Great location and excellent staff. Very friendly and accommodating!
Leisure Friends
6/10
Pleasant
16 Jan 2023
Lily Josephine
Toilet need more safety measures
Leisure Friends
8/10
Excellent
02 Jan 2023
Robert

Average chain hotel - practical for the station.

Good location near the station - main tourist attractions are within a 15 minute walk. The safe and the fridge in the room both didn’t work. Standard chain hotel - clean and you know what are getting.
Partner
10/10
Exceptional
04 Dec 2022
Emilio
Excellent hotel.
One and half blocks from Santa Maria Novella train station.
Very spacious room, clean, modern, mattress, pillows, sheets were very comfortable, big screen T.V. Excellent shower and complementaries. My room was very quiet. The “Privilege Rooms” have the mini bar consumption; free. Excellent attention from all attendants at the hotel.
Leisure Partner
10/10
Exceptional
06 Nov 2022
Cynthia
I enjoyed my stay. Staff members are polite. I left my luggage with them to go have dinner before check in and they kept my luggage safe. Property felt clean and airy.
Leisure Partner
8/10
Excellent
29 Oct 2022
Caroline
Room was 403. Faced stair well. The rating is saved by the great location. Hôtel
Is newly renovated however rooms have a few issues-carpet was dirty, the hotel steam cleaned while we were out for the day. A few design issues-the tap-spout on the sink doesn’t reach the middle of the basin and water spills over. The shower leaked badly. We could see that previous work had been done. Beds way too hard for North Americans. Still a great location to be able to walk to all central attractions.
Leisure Partner
10/10
Exceptional
26 Oct 2022
Raymundo
Breakfast!!!!
Leisure
10/10
Exceptional
03 Oct 2022
Frank
It was great.
Leisure Partner
6/10
Pleasant
30 Sep 2022
Gregory
Our keys kept not working so we had to go all the way down each time from the 5th floor…. Their iron ruined a shirt of ours, and they couldn’t provide us with water! No drinking water so we had to rush out at midnight and buy some. Very frustrating !! The girls at the front were much more friendly than the gentlemen.
Leisure Partner
10/10
Exceptional
21 Sep 2022
Stephan
l
Leisure Friends
10/10
Exceptional
19 Sep 2022
Pinthong
staff is fery helpful thank you except for A/C was not cool and making a horrible noise
Leisure Family
4/10
Poor
16 Aug 2022
Jennifer

Disaster

This was a very disappointing experience. We were given a room on the first floor that smelled awful, had filthy carpet and sofa, a bathroom door that didn’t lock without a fight, and a shower that didn’t drain. After encountering all of these faults, we finally approached the desk and were happy to have been switched yo another room that was quite the opposite. Thankfully this made our stay more comfortable. Sadly, we cannot look past the experience from the first room we were given and hope the hotel doesn’t make a habit of assigning people to rooms in these conditions.
Friends_and_family Family
6/10
Pleasant
13 Jul 2022
Verified traveler
Our room carpet is full of stains, shower room design was lousy ,water keep leaking out make the bathroom floor always wet after shower. Whole hotel only have one iron, if you need to use must bring your clothing down to reception iron.
Partner
10/10
Exceptional
29 Jun 2022
Steven
Super close to the main train station and it's a quick walk to the main cathedral square (about 10 minutes). There are several inexpensive cafés between the hotel and the square.
Leisure Family
8/10
Excellent
19 Jun 2022
Sebastian

Decent 4 star hotel near the train station

The hotel is clean and welcoming, and is very close to the train station, Santa Maria Novella, about 5 minutes walk. As mentioned by previous guest, the walkway outside hotel are full of graffiti, but once you step inside it is very clean and nice. The rooms are large and the beds are comfortable. The pillows could be abit better though. Overall decent 4star hotel.
Friends_and_family Family
10/10
Exceptional
16 Jun 2022
Mitchell
Close to railway station… modern and comfortable…
Leisure Family
10/10
Exceptional
13 Jun 2022
Armin
Spacious and clean rooms. Close to train station and walkable to shops and restaurants.
Leisure Partner
10/10
Exceptional
13 Jun 2022
Hema
Great location with nice renovated rooms
Leisure Partner
10/10
Exceptional
17 Mar 2022
William R
It was very clean. Had an excellent shower. good breakfast. Excellent location. The mini-fridge didn't work, and the TV kept putting up ads on the side of the screen.
Leisure
10/10
Exceptional
06 Mar 2022
Kathryn
Excellent location near the train station and tram to the airport. Close to everything including fabulous historic sites, restaurants and shopping. Room was perfect for us and staff was helpful and friendly.
Leisure Family
10/10
Exceptional
08 Feb 2022
barbara
The proximity to the train is important to us. Location for this is great. No different from NYC, homeless and beggars are around the train station. Otherwise, all was very good.
Business Partner
6/10
Pleasant
22 Nov 2021
Martyna
Location and room were great. I was very disapointwd that there were so many mosquitoes and no one said anything about it neither did anyhing get rid of them. I had so many bites, that I could sleep . If it has been a common problem in Florene why 4 stars hotel can’t install windows screen?
Leisure Family
10/10
Exceptional
22 Oct 2021
Tito
Excelente hotel
Leisure Family
10/10
Exceptional
13 Sep 2021
William

Great hotel in an awesome location!

The staff were very polite and knowledgeable and helped us with all details. They bent over backwards to make sure we had everything that we needed. They even booked our PCR tests for my wife and I.
Partner
10/10
Exceptional
08 Sep 2020
Nigel
During these strange times this hotel was great, breakfast served to your room in a friendly manner, super helpful receptionists, things normally available in the room like coffee, shower gel etc freely available from reception and lots of hand gel around the hotel - they’ve got it right and if you’re flying a 20 min tram journey from Florence airport (Peritola) to/from the hotel is more or less door to door
Partner

Location & surroundings

Centro Firenze Hotel
Via Dei Ginori, 17, Florence, Italy

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Centro Firenze Hotel

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