Name: Flom Boutique Hotel
Address: Via Guelfa, 41, Firenze, 50124, IT

10/10

Exceptional

03 Aug 2026

katarzyna

Was the perfect size for my family of 5. Clean, well serviced and great helpful staff.

10/10

Exceptional

01 Aug 2026

teri s

Great location. Clean. Spacious. Excellent breakfast.

8/10

Excellent

28 Jul 2026

Teresa

The hotel was very nice and the room was clean and modern. The staff was excellent and helpful and accommodating. There is a lot of walking in Florence. I thought the hotel was a little closer to the central area, but it wasn't a bad walk. My only complaint, which is not the hotel's fault at all, is that the road on which the hotel was located was all torn up and blocked off for construction or something. It would have been nice to know ahead of time. We had to walk to one end of the street, cross, and walk to the other end of the same street. More of an inconvenience but a bit of a pain with luggage. It was also an eye sore. But again, not really the hotel's fault, just a would-have-been-nice-to-know. The housekeeping was hard to work with. I

8/10

Excellent

25 Jul 2026

ANNETTE

Although the staff was very accommodating, the room was spacious, and a great location to everything, I wouldn’t stay again only because there’s construction in front of the hotel, which made it inconvenient getting around it. Also, the two nights I stayed I did not sleep because I could hear everything in the hallway and when someone closed and opened their door.

10/10

Exceptional

21 Jul 2026

Oscar

Front desk was amazing. The entire team had a positive attitude and a smile on their face whether we were coming back from a long day or a simple greeting in the morning. Location was great as it was close enough to the train station, Mercato Centrale, and the top tourist areas. Florence isn’t as big as Rome and much is within walking distance. Hotel feels pretty new. Loved their breakfast variety and quality. They even offered to give me a take away box if I was planning to do an early morning excursion! That’s awesome.

Family_with_children

10/10

Exceptional

13 Jul 2026

VENKATESHA

We got a spacious new room on the third floor, and 1 modern/renovated bathroom, The room had a special acess requiring a physical key.
AC worked well except for minor glitches with AC remote, but it cooled very well. They even provided 2 floor fans with our request. Good location, and customer service. Many good Italian and Indian food places and shopping very close. Walkable to many tourist places. Overall worth for the money paid, but wish we had 2 bathrooms (as we have 2 kids). Included buffet breakfast was very good. Customer service was great.

Family_with_children

10/10

Exceptional

13 Jul 2026

KELLY

We were in an annex room with 2 large beds perfect for our family of four. Great service, highly recommended.

10/10

Exceptional

07 Jul 2026

Jiao

Maybe bring your own toiletries as they don’t have conditioner there. The rest is great. Room is clean, bedding and towels are soft and comfy. Location is convenient.

Family_with_children

8/10

Excellent

06 Jul 2026

Sofia

Great location, walking distance from city center and the main train station. With tram T2 easy to get to the airport. Rooms are spacious. Personel is kind, especially at breakfast.

Friends_and_family Friends

4/10

Poor

30 Jun 2026

george

We never saw anyone working at the front desk the entire stay. Seemed a bit strange.

Partner

10/10

Exceptional

28 Jun 2026

Elham

This was a beautiful hotel! The staff were incredibly helpful and friendly! The rooms are exceptionally clean. I highly recommend this beautiful boutique hotel!

Family_with_children

8/10

Excellent

23 Jun 2026

Jerome

Location was excellent! The hotel was within walking distance of all the major activities and attractions we had planned, which made exploring Florence very convenient. Room was clean and well maintained. The beds were comfortable, and housekeeping serviced the room twice daily. One of the highlights of our stay was the breakfast. The spread was impressive, with freshly baked bread, pastries, scrambled eggs, fruit, and plenty of other options. Everything was fresh and well presented. It was a great way to start each day. There were a few minor issues though. One housekeeper seemed frustrated when we returned to the room around noon while she was beginning to clean. We asked if she could come back in about 15 minutes, and she didn't seem pleased with the request, especially when we were still in the room when she returned. Additionally, although the room was cleaned regularly, I don't think our bed sheets were changed during our 4-night stay. Then there was the issue with the shower drain, which backed up. We were told the water pressure was stronger than the drain could handle, but it was still inconvenient and I think shouldn't happen. The staff did offer to change rooms in the event the problem still persisted. Nevertheless, most of the staff were friendly, helpful, and welcoming. The reception team and bellhop were fantastic, and the front office staff provided great restaurant recommendations that helped make our trip even more enjoyable.

Family

10/10

Exceptional

21 Jun 2026

Vivek

The property was very clean! Rooms were very nice & the staff was very friendly. Breakfast was excellent as well!!

Family_with_children

10/10

Exceptional

17 Jun 2026

Rivka

If I could I'd rate this hotel more than 5 stars, I would. Very gracious and helpful staff, nice size room and bathroom. Fabulous shower

Partner

10/10

Exceptional

17 Jun 2026

Leisa

The staff was amazingly friendly and helpful.
Hotel and room was beautiful.

Family

10/10

Exceptional

16 Jun 2026

ENRIQUE EDUARDO

Gran ubicación y staff sumamente amable y servicial. Gran opción dados los estándares de Florencia (hoteles boutique pequeños).

Family_with_children

10/10

Exceptional

15 Jun 2026

smita

The staff were all wonderful, the place was spotless clean and the amenities were great. We really enjoyed our stay there and highly recommend it

Family_with_children

10/10

Exceptional

12 Jun 2026

Sean

Solid buffet breakfast for a small, boutique hotel. Friendly and helpful staff; daily cleaning done quickly and thoroughly. Modern, comfortable room with spacious bathroom and shower. Great water pressure.

Self

10/10

Exceptional

11 Jun 2026

THERESA

Jenny at front desk was the BEST! So helpful. Although most of the staff were helpful, she was exceptional. Fabulous room - Jr. Suite. Breakfast was really plentiful and delicious.

Partner

8/10

Excellent

06 Jun 2026

Alfonso

Nearby downtown and train station which makes it very convenient the front road is under construction so it’s all messy

Family_with_children

10/10

Exceptional

01 Jun 2026

Kumar

Room was large and clean. It had a view of the Duomo. It's conveniently located within walking distance of all the sites and the train station. Very helpful staff. Breakfast was tasty but limited seating.

Family_with_children

10/10

Exceptional

30 May 2026

Timothy

A fabulous few days staying at the Flom hotel in Florence. Staff were so welcoming and helpful and the breakfast was excellent. We were in the Depandance which was beautiful and had the most amazing view of the Duomo! With easy walking distance of all that Florence has to offer. We would thoroughly recommend.

Family

10/10

Exceptional

27 May 2026

Tony

A modern and convenient hotel located next to the Central Market. The city center is within an easy walk and the area is packed with great restaurants and cafes. The hotel has an excellent valet parking which is rare in the busy downtown Florence.

The staff are very friendly and go out of their way to help and accommodate. The breakfast was also excellent.

Family

10/10

Exceptional

26 May 2026

Ashok

Great

10/10

Exceptional

18 May 2026

Christian

Nice location, great service

Business

8/10

Excellent

08 May 2026

Richard

This property is very well maintained. The staff were exceptionally helpful and friendly. We were very pleased with our stay.
One thing to note is that our room was equipped with a portable air conditioning system. It worked well, but would start with a rattle.

Partner

8/10

Excellent

05 May 2026

Martha

Clean room, excellent location.

10/10

Exceptional

04 May 2026

Karan

Very clean and nice room. Special mention to amazing room services team and two gentleman that work in the breakfast area.
Everything about this property is just simply great. Had a wonderful stay here for 4 nights and hope to return next time we are in Florence.

Family_with_children

10/10

Exceptional

04 May 2026

Fuhu

Very convenient hotel close to train station and city center. Especially very kind staff Cheslly, she let us dropped off our luggages in hotel before checking in and stored our luggages after checking out. She printed out a map showing how to taking the train to Pisa leaning tower.

Family

8/10

Excellent

04 May 2026

Ari

Great local location. Very nice rooms. Fabulous staff. Only positive!

The only blemish was that there was a lot of kitchen noise at 6 am one morning, as our room was next to the kitchen staff entrance. We woke up and had to ask the staff to quiet down. The management made sure it was it not repeated. We also received free drinks for the inconvenience.

Partner

10/10

Exceptional

04 May 2026

Ericka

Good hotel near Duomo

Partner

8/10

Excellent

03 May 2026

Melody

It was good

Friends

10/10

Exceptional

03 May 2026

Jan and Thomas

Breakfast was excellent and staff was very helpful. Excellent location

Partner

10/10

Exceptional

02 May 2026

Andrea

Great location and beautiful boutique hotel. Breakfast was excellent and served in a chic dining room. Easy walk to all the sites of Florence.

Family_with_children

10/10

Exceptional

01 May 2026

Russell

Great location, with the old town center within 10 mins. All the good restaurants are within 10-15 walking. spacious room.

Partner

10/10

Exceptional

29 Apr 2026

Betsy

Staff was excellent. They were very attentive. The breakfast was very good with many different choices.

Partner

10/10

Exceptional

27 Apr 2026

Cristian Darinel

Hotel is modern and rooms were well decorated and maintained. Staff was exceptional from the front desk, food services to the daily housekeeping team. Breakfast was lovely. Nearby buses and train but not close enough to hear traffic. Would definitely stay here again.

Partner

8/10

Excellent

21 Apr 2026

robert

It's a good location just far enough from the center of the Duomo to have better priced food and drinks. The breakfast is really nice and complete. Takes about 10 minute walk to the Duomo Uffizi area. Bed was a little hard for me. Also it is relatively easy walk to the tramline T2 which takes you directly to the airport - though it takes perhaps 30 minutes. But a taxi might be 20 minutes. Other than the bed, the cost seemed a little high at $250 euros.

10/10

Exceptional

18 Apr 2026

Daniel

Bom café da manhã!

10/10

Exceptional

14 Apr 2026

OLIVER

We got a room on the third floor. Newly added to the property this was the only room on that floor, shower was great, two big beds, lots of natural lighting and a great view. Breakfast was delicious with plenty of options both sweet and savory, two types of juice, cereals, water, and a nice coffee machine with several drink options. Reception was clean and I'd say all staff was the highlight of the property, courteous and attentive to our needs in the hotel and outside in the city. Great recommendations for dinner, and tips on where to go and where to not waste time.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Renee

Spacious room, good service at the front desk. Nice breakfast spread.

Family

10/10

Exceptional

28 Mar 2026

Suzanne

Outstanding breakfast included with the stay was a wonderful addition.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Carey

Breakfast was great. Staff were kind. Rooms were very comfortable. Very safe to walk around to the many shops nearby.

Family_with_children

10/10

Exceptional

19 Feb 2026

Lauren

A 1000 percent would stay here again. We are already planning on coming back. Staff is so friendly and accommodating. Very clean , and modern. In the middle of everything . Would recommend. Staff also held our bags prior to check in and after . 10/10
Free breakfast was also very tasty

Family

8/10

Excellent

06 Feb 2026

Holly

Very nice hotel in a good location, breakfast was lovely and staff were very helpful. My only small gripe was that the room was very hot with no option to control the temperature.

Leisure Friends

10/10

Exceptional

03 Jan 2026

Maria

A lovely room to stay in Florence. The room was comfortable and beautifully maintained, and we were pleasantly surprised with a complimentary bottle of wine for New Year’s — a very thoughtful gesture from the hotel. Breakfast was excellent, offering a wide variety of options, and everything was spotlessly clean. The staff were extremely kind and welcoming throughout our stay.

The only downside was some noise coming from the air conditioning sometimes during the night.

Leisure Friends

8/10

Excellent

30 Nov 2025

Frances

Nice, small, great area, great price point

Leisure Self

10/10

Exceptional

22 Nov 2025

Vicente

The room exceeded expectations, being notably spacious, equipped with all requisite amenities, and accompanied by exemplary service. I do not recall the names of the staff members who checked us in; however, all personnel went above and beyond to guarantee our stay was exceptionally pleasant. It is regrettable that our visit was limited to a single night, yet I would undoubtedly choose to return to this location in the future.

Leisure Family

10/10

Exceptional

30 Oct 2025

Sonya

We loved our stay here at the Flom Boutique Hotel. I was very pleased with how convenient it was to walk to everything (train station, museums, shopping, dining). Our room was super cute with large French doors that opened to a small patio area. The staff were very helpful with recommendations and reserving taxi transportation for us. We would definitely choose to stay here again.

Leisure Friends

10/10

Exceptional

30 Oct 2025

Siobhan

The staff is very accommodating and welcoming.

Leisure Partner

10/10

Exceptional

28 Oct 2025

lisa

Beautiful breakfast to start your day. Great location and very quaint with a small bar and staff eager to serve you. Comfortable beds.

Leisure Family

10/10

Exceptional

26 Oct 2025

Luisa

Everything was first class, great room and service clean bountiful and delicious fresh breakfast. staff was professional and always cheerful and helpful, would highly recommend to others and would stay here again.

Leisure

10/10

Exceptional

25 Oct 2025

Robert

We thoroughly enjoyed our stay. Robert and his staff were always courteous and attentive.

The location is ideal and an easy walk to many of the most visited sites in Florence.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Nava

Yes.

Leisure Self

10/10

Exceptional

19 Oct 2025

David

Great hotel in a central location. Very welcoming reception staff and comfortable, clean room. Perfect location for all the main sights in Florence, with all being reachable on foot. We travels to Florence by train, from Piza and the walk to the hotel was straightforward and only around 1km (20 mins) walk.

Partner

10/10

Exceptional

17 Oct 2025

LEA

Breakfast was excellent!

10/10

Exceptional

14 Oct 2025

Marlene

All the staff were very friendly and helpful. The rooms were beautiful and clean. The breakfast had lots of variety and was delicious, especially loved the croissants. The location was a short walk to all the major attractions.

Business_and_leisure Partner

10/10

Exceptional

13 Oct 2025

Johanne

Nice clean rooms, very friendly and helpful staff, delicious buffet breakfast

Leisure Partner

10/10

Exceptional

08 Oct 2025

Andreas

Excellent breakfast, very comfortable room, highly recommend, I know I will use for future’s Florence trips. Close to train station, lots of restaurants nearby…cheers

Leisure Family

8/10

Excellent

07 Oct 2025

Lisa

Room we first had had a terrible smell. Second room was better

Leisure Family

10/10

Exceptional

05 Oct 2025

Steven

Our room was beautiful but when we took a shower, the drain was clogged and flooded the whole bathroom. When we called the front desk, they weren’t surprised and said oh yes the shower in that room does flood. We will bring you some towels. They should have notified us when we checked in.

Friends_and_family Friends

2/10

Poor

30 Sep 2025

Jamie

Unsafe street. Not what was advertised. Graffiti, trash and bars on the Windows. Left after one night, had reservations for 2. Not worth the money

Leisure Family

10/10

Exceptional

27 Sep 2025

Azita

Great breakfast & extremely friendly staff for breakfast service and at the front desk with perfect food recommendations! Very comfortable hotel and bed. Good cleaning service as well. Central location. We really enjoyed our stay!

8/10

Excellent

26 Sep 2025

Rose

Easily walkable to sights and restaurants. Friendly and helpful staff. Excellent breakfast.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Vincent

Very excellent stay.

Very professional and helpful staff. They offered great insight on where to go and how to get there. This hotel was a big surprise to me, by US standards this would be ultra-luxury. Why? The included breakfast was worth $50 a head if it was US, excellent, fresh fruit, very good coffee options (many), Italian-style treats from hard cheeses, cured meats, olives, various pastries. If I return to Florence staying here is a \"no brainer\". The neighborhood had \"character\" ... no big issues. Again the staff was so good, the room was super clean and comfortable. Tomb-like quiet at night and most of the evening. We had a nice patio area. Thanks Flom for a great stay. - we had a 5 night stay. US tourists

Partner

10/10

Exceptional

24 Sep 2025

David

Wonderful hotel, great location.

Hotel was great! We loved it. The location is perfect for walking to the city center, the staff is very friendly, the breakfast is delicious, and the room was very clean. I would definitely stay there again.

Partner

10/10

Exceptional

16 Sep 2025

Anil

We had a wonderful time. The hotel and the room in great condition. Breakfast excellent. The property is walkable to most sites and close to the train and bus stations.
Most of all: The staff were amazing! Super friendly and always available to help.
Highly recommended!

Leisure Partner

10/10

Exceptional

04 Sep 2025

JEAN

Stayed here for 10 nights and the experience was fantastic! The location of the hotel is 5 mins walk to the train station and 10 minutes to the city center with all the attractions. The front desk crew is very friendly and welcoming. I liked all of them. They helped me with calling taxi and gave some good recommendations to the restaurants close by. Received a bottle of wine upon arrival which was nice. Room was very quiet and clean.
Breakfast was nice but could offer more varieties. Would definitely come back again!

Leisure Family

10/10

Exceptional

16 Aug 2025

Etienne

Really welcoming and friendly staff, great boutique hotel, extremely well located to see Firenze !

Leisure Family

10/10

Exceptional

15 Aug 2025

Candice

Andrew and the rest of the hotel staff went out of their way to ensure we were content with our stay at the hotel. The breakfast was delicious and the hotel rooms were very clean. Would definitely come here again!

10/10

Exceptional

14 Aug 2025

Ying Shirley

We did get the bottle of prescco

10/10

Exceptional

11 Aug 2025

Peter

The hotel staff was amazing!! They were very friendly and accommodating.

Leisure Family

10/10

Exceptional

09 Aug 2025

James

Great small hotel, friendly staff, good location

Very friendly small hotel, in a good location with comfortable rooms and a good breakfast. We stayed in a family room which was spacious, comfortable and suited us perfectly. Nothing spectacular but really good - and did I mention friendly? The team were lovely to us and the kids. Really recommend it.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Jeremy

We booked the family suite and had no expectations before we arrived. Our family suite in Rome at another hotel was tiny. The family suite at Flom was awesome for our family of 4. So much room, comfy beds, lots of towels. The staff were friendly and we walked everywhere with no problems. Would definitely recommend!

Leisure Family

10/10

Exceptional

25 Jul 2025

Gustavo

All the staff were great. Day and night they were always eager to make your staying a pleasant experience. I highly recommend this hotel.

Business_and_leisure Partner

10/10

Exceptional

25 Jul 2025

Eugene

We really enjoyed our stay. We loved the boutique feel and all the little details were thoughtful and elevated

Leisure Family

10/10

Exceptional

18 Jul 2025

Amy

The hotel is beautiful! Very modern in the rooms and beautifully done. The staff were so helpful and friendly. I want to say a special thank to one of the front desk man. He had curly hair( apologies I don’t recall his name). He was so friendly and found us a wonderful restaurant!

Leisure Friends

10/10

Exceptional

17 Jul 2025

Bruce

The location is perfect for easy walking to everything you want in town, and an extremely easy walk to the train station to go everywhere else. Breakfast staff was amazing and very willing to work with our food allergies. Mohamed is the absolute best.

Leisure Family

10/10

Exceptional

15 Jul 2025

Alex

Amazing hotel! Most updated hotel we’ve stayed in yet in Europe. Great staff! Highly recommend.

Leisure Family

10/10

Exceptional

02 Jul 2025

JIE

The staff at front desk are very friendly and helpful.

Business_and_leisure Family

10/10

Exceptional

29 Jun 2025

Amy

Flom Perfecto!

Our stay was perfect! From our arrival with a warm welcome, to the fabulous breakfast offered each morning. Mohamed was a delight and made sure our every need was met!

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Marci

Rooms are large for Europe. Front desk is helpful and informative. Breakfast was delicious and staff very nice.

Leisure Family

10/10

Exceptional

23 Jun 2025

Christof

perfect

10/10

Exceptional

22 Jun 2025

Sonia

We had a wonderful time in Florence. The hotel staff was very friendly and gave us the best dining recommendations. The breakfast had a lot of variety so you can choose depending on your diet preferences. But the best was the view from our little balcony. Simply amazing!

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Kimberly

Fantastic property that is convenient to the train station. Hotel recommended fantastic restaurants within 5 minute walk that were so much better than those in touristy area. Fantastic breakfast. Staff was beyond helpful! Only downside, area around hotel seemed a bit rundown.

Leisure Family

10/10

Exceptional

19 Jun 2025

Daniel

Great hotel and staff is great!

Leisure Family

10/10

Exceptional

18 Jun 2025

Elisa

Staff were very friendly and helpful! We received free prosecco and offers for more. The breakfast was good and staff in that area very attentive. The only downside was the street was torn up. Not an ideal street to stay on. But I would stay there again.

Leisure Family

10/10

Exceptional

16 Jun 2025

Ashish

Good location, 10 min walk from Train station and main sights. Very new and clean. Staff was great.

Leisure Family

10/10

Exceptional

16 Jun 2025

Raymond B.

Excellent night staff. Very modern clean rooms. American level amenities. Great value

Leisure Family

10/10

Exceptional

15 Jun 2025

Swarnalatha

Enjoyed the stay. Staff was very helpful and the stay was so convenient and closer to the train station, shopping locations and attractions.

10/10

Exceptional

15 Jun 2025

Jeannine

I would definitely recommend this boutique hotel.. very convenient, great service, nice staff and great breakfast. Can’t say enough about this hotel! 😍

Partner

10/10

Exceptional

09 Jun 2025

Christine

Excellent front desk staff and Porter. Clean comfy and staff attentive. Delicious breakfast!

Leisure Family

10/10

Exceptional

04 Jun 2025

Izabella

Excellent location
Big rooms
Good breakfast

Leisure Family

8/10

Excellent

29 May 2025

Adriana

The hotel was truly amazing but I cannot give it 5 stars. I woke up with bed bug bites all over my body the very first night. I stayed 2 nights with my husband and daughter. My husband is always hot so he slept over the covers, hence why he did not get bit. My daughter had her own bed. I must say the issue was rectified immediately; they changed the mattress the same day and they were very apologetic about the unfortunate event highlighting this was not usual at all.
Aside from that, the hotel is truly beautiful. It is very modern and within walking distance to all attractions. From the moment we arrived, we were received with the utmost customer service. They assisted us with our bags, showed us to our room, welcomed us with a bottle of champagne, met us at the reception with more champagne, and took their time to sit with us to give us restaurant recommendations. They even made dinner reservations for us, making it really easy for us to simply show up for dinner. Their Customer Service was above reproach. The breakfast was also amazing providing a variety of foods both hot and cold. I absolutely loved their espresso machine!!! The hotel is close to everything so it is super easy to walk to all major attractions. The area is safe even late in the evening.

Leisure Family

8/10

Excellent

25 May 2025

Christine Konrad

Convenient to train and museums. Area around was extremely noisy at night.

Leisure Family

10/10

Exceptional

24 May 2025

Zara

Lovely little hotel. Modern and clean in a great location for exploring florence.

Leisure Partner

10/10

Exceptional

23 May 2025

Yunling

location is great

Leisure Family

10/10

Exceptional

23 May 2025

Peter Geoffrey

Lovely hotel, great room, great breakfast and really friendly staff!

Leisure Partner

10/10

Exceptional

19 May 2025

Marcia

Clean, quiet, friendly, helpful, great location, buffet breakfast was delicious. Cant recommend enough!

Business_and_leisure Self

4/10

Poor

17 May 2025

Verified traveler

Broken air conditioning

The hotel was clean and comfortable and the included breakfast buffet was generous and delicious. However, the hotel management was terrible to deal with. I traveled with my two sisters so we booked a triple room. On the penultimate night of our stay, the air conditioning stopped working so we didn’t get any sleep. Florence was 30 degrees+. That morning, we were told it would be fixed by the end of day. It wasn’t fixed and the air conditioning stopped working on the entire second floor. They could offer us a fan or a move to a double room, so we moved to the double room, which made us late to dinner. A hotel attendant kindly added a third twin bed but that jammed the room and partially blocked the door. At checkout, they gave us a 100 euro credit as a “gesture of goodwill” but barely covers the cost difference between a triple and double room, never mind the inconvenience and poor night’s sleep. Management was rude when I reached out about the air conditioning and our stay, and the staff clearly didn’t have any idea what was happening in the hotel.

Friends_and_family Family