Palazzo Castri 1874 Spa & Garden

Italy , Florence
FLORENCE, Piazza Indipendenza, 7
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100 reviews shown

10/10

Exceptional

22 Mar 2026

Elzbieta

We had an excellent stay at the Palazzo Castri. From the moment we checked in, the staff were very friendly and welcoming. We enjoyed the spa amenities after a long day of walking and visiting the sites. The breakfast was plentiful and varied. The hotel is located a short walk from everything, and even the train station. We would definitely return to this location.

Partner

10/10

Exceptional

08 Mar 2026

James

Wonderful staff and hotel. Very relaxed place to stay in the centre of Florence. Food at dinner was also very good and our server, Camille, really took care of us.

Partner

10/10

Exceptional

01 Mar 2026

William

Everything about Palazzo Castri overdelivered. The room, restaurant and especially the warm and attentive service from the entire staff. I would recommend this hotel to anyone traveling to Florence

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Kacey

Excellent staff. Great amenities. Amazing room. The spa was closed during our visit and no one told us this which was very disappointing to say they least. That’s the only reason I am Giving them 4 stars not 5.

Partner

10/10

Exceptional

19 Feb 2026

TIMOTHY

Great staff and easy location. Very nice rooms

10/10

Exceptional

13 Feb 2026

Rajesh

We had an amazing stay at Palazzo Castri 1874 Spa & Garden. The hotel staff were always very friendly, hotel immaculately clean, spa was fantastic, food was scrumptious and the location was exceptional, so close to the main tourist spots in Florence.

It was so easy to get from Florence airport to the hotel too. We took a tram from the airport which cost under 2 euros per person and the journey from the airport to the tram station nearest to
the hotel ( Fortezza) was under 30 mins, the walk from this tram station to the hotel was under 10 mins!

I would definitely recommend this hotel for a short break and we shall be going back there again.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Greg

Friendly and helpful staff. Room was impeccable, and restaurant was wonderful.

Leisure Partner

6/10

Pleasant

09 Jan 2026

David Joseph

Noisy area

Business Self

10/10

Exceptional

28 Dec 2025

Claudia

We loved our stay at this hotel! It was clean, well-maintained, spacious, and beautifully decorated. The service was excellent throughout our visit.

We spent Christmas Eve here and enjoyed the special Christmas dinner — both the food and the wine were absolutely delicious. We will definitely be coming back!

Leisure Partner

10/10

Exceptional

19 Dec 2025

Sarah

A wonderful stay! This hotel was so beautiful and serene, especially when you enter from the busy, loud street. The courtyard was an oasis. The staff was helpful and efficient.
The only criticism we had about our stay concerned the windows on the bathroom doors. For some reason, an clear border was left around the frosted glass, so there was no real privacy in the bathrooms - an awkward situation for siblings.

Leisure Family

10/10

Exceptional

30 Nov 2025

Richard

Staff were very friendly and accommodating. Location was perfect and central to everything. Food at restaurant was delicious. Room was very spacious and view to the Duomo from the balcony was amazing

Partner

6/10

Pleasant

29 Nov 2025

brandon

The hotel has a modern upscale vibe in an old city. It is equipped with a spa.The hot tub was not hot oddly enough. The massage was good, but on the expensive side. The front desk is top notch. The ladies are very knowledgeable and speak several languages. They are very helpful and Asia made great dinner recommendations. The room was nice, but cold. The hotel itself has the ability to shut off the heat and does do that at night. The shower was poorly designed. It had a gap at the bottom where the door closes. Everytime you shower water leaks out onto the floor. The floor board just outside the shower door is loose and wet. There was definitely a small mold problem became of this. The breakfast was a large spread each morning. It was a great way to start the day.

Partner

10/10

Exceptional

17 Nov 2025

MARIA LOURDES VALLARTA

Wonderful five star stay at Palazzo Castri. The beautiful modern yet comfortable hotel decor, large inner garden courtyard with lemon trees and flowers, kind and attentive staff and relaxing spa offered an exquisite and peaceful oasis in the city of Florence.

Leisure Family

10/10

Exceptional

13 Nov 2025

Preston

Had an incredible stay with my wife and 6-month old baby. We were well taken care of, and the amenities on-site were top-notch. We will absolutely stay here again!

Leisure Family_with_children

10/10

Exceptional

12 Nov 2025

Allen

Loved the gardens, breakfast and room.

10/10

Exceptional

04 Nov 2025

Josephine

Modern
Clean
Complimentary treats tea water
Lovely quiet garden
Delicious breakfast

Leisure Friends

10/10

Exceptional

04 Nov 2025

Erin

Excellent choice. Comfortable beds, daily cleaning service, helpful staff, quiet, amazing breakfast, beautifully kept room. Would absolutely stay here again.

Leisure Family

10/10

Exceptional

02 Nov 2025

Terry

Nice hotel. Our room was comfortable but small although we had a very spacious terrace so this offset the room size. The room had everything necessary including a nice bathroom, comfortable bed and adequate storage space.

Leisure Partner

10/10

Exceptional

31 Oct 2025

albert

The property has excellent staff, very accommodating and helpful. The garden is beautiful and provided a quiet serene space to relax. The room was spacious and clean

Leisure Partner

10/10

Exceptional

28 Oct 2025

Jorge

Great hotel! Great location!

10/10

Exceptional

17 Oct 2025

Patrick

Clean room, friendly staff, nice and pleasant breakfast

Leisure

10/10

Exceptional

01 Oct 2025

Jeremy

We absolutely loved our stay! The hotel was beautiful, was in a great location for us, and we loved the amenities!

Partner

10/10

Exceptional

01 Oct 2025

Bryan

Staff was great! Comfortable hotel.

Partner

10/10

Exceptional

30 Sep 2025

Jennifer

Amazing hotel and location. Staff went above and beyond from the moment we walked into the hotel. Had a relaxing spa treatment on the last day that got us ready for the long trip back home.

Leisure Partner

6/10

Pleasant

17 Sep 2025

Megan

A bad apple in a city of citrus.

A hotel that aspires to be more than it is. Small, but comfortable rooms that look over the street or a courtyard below. A spa is accessible by appointment and welcome after a long day of walking. One particular staff member behaved rudely, if not openly hostile, towards multiple guests.

Business Self

8/10

Excellent

12 Sep 2025

stephen

Nice Modern very clean boutique hotel with beautiful gardens and nice spa. For the price, it’s good value too!

10/10

Exceptional

08 Sep 2025

Yolane

Very good experience greatly recommend

Leisure Partner

6/10

Pleasant

18 Aug 2025

Peter

Quiet. Good location. Pleasant staff.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Candice

Love love love this hotel. Beautiful room and great decor. Even the scents tgat they chose for there entrance was so delightful when you walked inside. The y desk was very helpful and location is just 10 minutes from the train station.

Leisure Self

10/10

Exceptional

02 Aug 2025

Heath

This was a very pretty property, close and convienent to all shopping and dining

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

david

Decor and presentation of property was outstanding.
Great walkable location to all major attractions.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Tracey

Excellent. Wonderful staff & facilities

Leisure

10/10

Exceptional

11 Jul 2025

Kevin

Special.

Perfection. A special place. Away from the noise but close enough to walk into the city and around. So clean. So friendly. Beautiful

Partner

10/10

Exceptional

03 Jul 2025

Kevin

The pool was perfect for the heat. The gym was small.

Leisure Partner

10/10

Exceptional

02 Jul 2025

Paul

Perfectly placed for everything Florence!

We had an amazing stay at this hotel. The staff were welcoming and extremely friendly. They couldn’t do enough for us. This hotel was perfect for our 4 nights exploring the delights of Florence. Well positioned for all the major sights and close to so many restaurants and bars that we were spoiled for choice. Nice and close to the train station for transfers to the airport. It is walkable, but as it was very hot and humid, we did taxi to the train station when we left on travel home day. Hotel reception ordered this for us and the taxi was there in less than 5 minutes - perfect! Hotel room was well equipped, the bed comfortable and we had every bathroom amenity we possibly could’ve needed. We did ask for a fan for the room in addition to the A/C as it was very hot during our stay and we prefer a cool room when we sleep. Again, this was no problem and was with us very quickly and made the difference. The spa and pool area, although small was very welcome when we returned after our sightseeing. You do need to book a slot for this with reception, but it was a lovely bit of downtime you don’t often get in a city hotel. We had breakfast daily, which was lovely and set us up nicely for the day. Plenty of choice and tasty too. We did have cocktails and dinner at the restaurant which again, were great. We would thoroughly recommend this hotel and will certainly be returning there when we visit again.

Partner

8/10

Excellent

28 Jun 2025

Rita

Excellent location

Amazing hotel. Friendly hotel staff.

Partner

10/10

Exceptional

21 Jun 2025

George

Wow! Loved this place. Staff was so helpful, breakfast buffet was out of this world, dinners were really nice, and room (suite) was really comfortable. The garden area is pretty and quiet (except for the dulcet sound of the bells from the Duomo. Dolce vita!). The pool is small, but we weren’t there to swim, and pools are hard to find period in Europe. Close to all of the sites (walking distance). Didn’t try the spa, but that probably adds to the experience. Yeah, I’d go back for sure.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Sara

Very friendly staff. Very nice hotel. The area around the property is very busy and congested but it’s n walking distance to train station.

Leisure Family

10/10

Exceptional

06 Jun 2025

Louise

Absolutely beautiful property. From the spacious rooms to the stunning courtyard and not to mention the relaxing spa/pool facilities. Its proximity to a lot of sights and restaurants was really good. And of course the staff were so very helpful and attentive. Special thanks to Camillia for all her care and service to our group. Love, love, love this little sanctuary.

Out of our three hotels we stayed at, this was our most favourite. Would not hesitate to come back for future Florence trips! Thank you! 🙏

Leisure Family

10/10

Exceptional

05 Jun 2025

Edita

Very clean and well maintained property. Amazing and very helpful staff 24/7. Spa, sauna and pool - big plus. Restaurant and bar inside this property was very good and very convenient. Highly recommend booking this hotel!

Leisure Friends

10/10

Exceptional

30 May 2025

Carol

Excellent hotel, great breakfast and great staff. Internet in our room was super slow and at times not working, but in the lobby and garden it was very gas and efficient. Rooms are spacious, very clean and very quiet and comfortable.

Leisure Partner

10/10

Exceptional

29 May 2025

Helen

The hotel was emall and intimate. The staff new who we were by the 2nd day. The front desk was responsive. They were helpful with transfers, and tours. Breakfast was never disappointing. We will return.

Leisure Family

10/10

Exceptional

15 May 2025

Claire

Great property in a fantastic location to walk the streets of Florence. Courtyard is gorgeous for drinks and breakfast and small Spa a plus. Not on the prettiest of streets but not really an issue as you can find them only minutes away. Overall a great stay and would recommend.

10/10

Exceptional

04 May 2025

Richard

2nd time stating here, staff is wonderful, service in bar and restaurant very accommodating. Convenient location, walked everywhere. Will definitely stay there again!

Leisure Friends

10/10

Exceptional

02 May 2025

joe

Excellent hotel staff was wonderful special shout out to a lovely bartender and server in the dining and breakfast area convenient to the Plaza. Plenty of shopping and excellent sites. Stop in and see David

Leisure Partner

10/10

Exceptional

01 May 2025

Lynda

Third time staying there, love it

Partner

10/10

Exceptional

22 Apr 2025

Leighsa

A unique boutique hotel experience

I did tons of research before Florence. This hotel was highly rated + a good price + an amazing location, so we went for it! I so wanted to LOVE it but hated it at first and then it grew on me. I have listed all the pro's & cons below and the pros far outweigh the cons.

FYI - this is based on our room, the Bruneschelli Suite, room 308.

Pros:
* Very warm & friendly staff
* Amazing breakfast both hot & cold selections - eggs, bacon, breads, pastries, yogurts - everything you could want! Plus fabulous cappuccino!
* They do a teatime with pastries, cakes & tea @ 5pm which is a nice pick me up after a long day of sightseeing.
* Great location: 5-minute walk to SMN train & the Duomo

* Great water pressure in shower, water gets nice & hot
* Super comfortable bed!
* BEAUTIFUL view of Duomo & hotel gardens
* Plenty of closet space w/hangers & shelves
* Safe & mini-fridge in the room

Cons:
* In the Bruneschelli Suite, there are VERY steep stairs (like 10 or so) leading up to bedroom. This was NOT mentioned in room description online.
* NO bathroom upstairs so if you have to go in the middle of the night…good luck!
* Thermostat is hard to work, room gets very warm
* There is no real lobby in the hotel, just a couch by the front door.

Partner

10/10

Exceptional

21 Apr 2025

Susan

Wonderful front desk staff. Beautiful hotel with a wonderful included breakfast. Rooms were European small but well appointed.

Leisure Family

10/10

Exceptional

07 Apr 2025

Lynn

Palazzo Castri is a 10 gorgeous property, stunning garden views, professional and courteous staff. Loved our weekend stay 💯 Highly recommend!!

Leisure Partner

10/10

Exceptional

22 Mar 2025

Kiran

Great experience

Staff was awesome...Arjun from front desk went above & WAYYYYYYY beyond...what a great human being...my kids that he was so cool & he was extremely knowledgeable.

Friends_and_family Family

8/10

Excellent

05 Mar 2025

Nancy

The staff at this hotel was wonderful; they were very accommodating. My complaint would be that it was kind of loud with furniture moving. I'm not sure what was going on with this. Also, we were upgraded but charged for the upgrade. I would have thought this was free, as we are VIP Expedia members.

Leisure Family

10/10

Exceptional

26 Feb 2025

Ferlin

Everyone was very friendly ,helpful and courtesy was very nice and the place was very comfortable 👌

Leisure

10/10

Exceptional

24 Feb 2025

Beena

Beautifully decorated boutique hotel, lovely breakfast and very convenient for the main tourist attractions in Florence

Business_and_leisure Partner

10/10

Exceptional

20 Feb 2025

richard

Absolutely lovely! Friendly and elegant hotel

Friends_and_family Family

10/10

Exceptional

01 Feb 2025

kimberley

Best boutique hotel in Florence

Fabulous boutique hotel. Best I have stayed in Florence. Staff is incredible. Beautiful garden and interior art. Spa is wonderful too! Close to Duomo and leather market.

Business

10/10

Exceptional

26 Jan 2025

Leanne

I enjoyed my stay here. The staff were very helpful and friendly. The room was clean and comfortable. It was in a good location and within walking distance to attractions.

Leisure Self

10/10

Exceptional

08 Jan 2025

Armand

Amazing hotel and staff.

The only negative is that the hotel should limit smoking in courtyard so people can open their windows and enjoy the weather and sounds of Florence.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Kimberly

We decided to try a different area of Florence and chose this for the spa. It did not disappoint. There is a large sauna and hot tub/pool. Be sure to make a reservation before you get there because you need reservations for the sauna/pool area. We loved the area around the hotel. There were great restaurants and shopping.

Leisure Partner

10/10

Exceptional

19 Dec 2024

Avtar

Very professional and helpful staff.

10/10

Exceptional

05 Dec 2024

Jeff

Clean and modern boutique hotel.

Friends_and_family Family

8/10

Excellent

27 Oct 2024

Verified traveler

Good stay

Friends_and_family Friends

10/10

Exceptional

24 Oct 2024

Nan-ping

Nice hotel

10/10

Exceptional

20 Oct 2024

Keith

We will stay there again if we come back to Florence

Leisure Family

10/10

Exceptional

15 Oct 2024

laurie

Lovely quiet hotel near the Florence highlights. Staff was welcoming and friendly

Leisure Family

10/10

Exceptional

11 Oct 2024

Sheryl

Beautiful hotel and friendly staff. The rooms are very nice, beds comfortable and breakfast was delicious. Definitely would recommend this hotel.

Leisure Friends

10/10

Exceptional

22 Sep 2024

Theresa

Wonderful from start to finish. Hidden gem would definitely return!

Leisure Family

10/10

Exceptional

02 Sep 2024

Alisha

Good location

10/10

Exceptional

01 Sep 2024

Anna

We had a lovely 5 day stay. The hotel’s garden and pool are a gem find in a city location. Close to city centre, so everything in walking distance. The hotel is right opposite a park too.
The staff were all friendly and helpful.
We had an initial problem with our room, but it was quickly and generously sorted.

8/10

Excellent

19 Aug 2024

Richard

Nice hotel

Nice hotel but a little challenging to find if driving!

Friends_and_family Family

10/10

Exceptional

16 Aug 2024

Judy

Our amazing stay in Florence

My daughter and I had a wonderful stay, the staff were really helpful and friendly. The rooms were very comfortable, lovely bed. A really nice touch a complimentary bar. Hotel was located in a very accessible part of Florence. The pool and gardens were wonderful especially when you had been out all day soaking up the beauty of Florence. Would recommend this hotel.

Friends_and_family Family

10/10

Exceptional

06 Jul 2024

Karl

Good service, lovely courtyard

10/10

Exceptional

06 Jul 2024

Edwin

Beautiful hotel. Nice location

Partner

10/10

Exceptional

18 Jun 2024

Jessica

Property isnabout a 20 minited walk to all the shopping, but there are some great restaurants within a 10 minute walk. The area outback of the hotel isextremely peaceful city several seating areas and a pool. Overall the hotelbwas extremely nice with great accommodations!

Leisure Partner

10/10

Exceptional

16 Jun 2024

Melissa

Staff was very helpful—answered all our questions with patience. Breakfast and tea were delightful. Room was well designed.

Partner

10/10

Exceptional

12 Jun 2024

Craig

Great hotel! Great spa! And great service !

Leisure Partner

10/10

Exceptional

08 Jun 2024

Cheryl

Amazing hotel and staff

Partner

10/10

Exceptional

25 May 2024

Sheryl

This is a beautiful hotel with a nice breakfast and a gorgeous spa. You have to reserve the pool because it is small. The staff was very welcoming and our room was lovely with a little private patio area. It was in a great location too.

Leisure Partner

10/10

Exceptional

30 Apr 2024

Kary

Great place to visit

Leisure Partner

10/10

Exceptional

17 Apr 2024

andrea

The room was very nice. The staff was even better. Very friendly always wanting to answer questions. The hotel garden area was the best part.

Leisure Self

10/10

Exceptional

12 Apr 2024

Lisa

Easy transfer from airport; easy walking distance from attractions, restaurants & shopping areas. Also enjoyed the spa after a long days wandering. The garden was lovely & quiet after a busy, bustling day wandering the City.

Leisure Friends

10/10

Exceptional

08 Apr 2024

Vijai

We enjoyed the spacious, quiet, private garden space on the hotel property. A perfect place to unwind and enjoy a coffee or drink.

Leisure Partner

10/10

Exceptional

06 Apr 2024

Matthew

Slice of Heaven

Hands down a slice of heaven in what can be a very hectic and busy city. What great amenities with the spa and views are probably some of the best. We stayed on the 3rd floor and faced the courtyard.

10/10

Exceptional

05 Apr 2024

Patricia

Everything was wonderful!!

10/10

Exceptional

28 Feb 2024

Edwin

Amazing place

10/10

Exceptional

04 Feb 2024

SUNG HYO

Recommendable

I enjoyed my stay in this hotel, and I could recommend to everyone. Officially the breakfast serves from 7:30, but you may ask if you can have it start from 7:00 (actually I had it starting from 7:00)

Business

8/10

Excellent

24 Nov 2023

Sherraine

I loved the rooms at this hotel as well as how accommodating the staff were. I felt line this hotel gave us a perfect balance of the modern feel mixed with the Italian feel. I also loved the location and being able to walk to restaurants and some nightlife. My only gripe with the hotel was that the breakfast was always cold no matter how early I went down. Maybe that’s the way Italians eat their breakfast but I wasn’t a fan of that. And lastly we paid for spa access and we did get that but access to a masseuse for two people seem a little limited during our short 4 day stay.

Leisure Friends

10/10

Exceptional

03 Oct 2023

Vivienne

Excellent location. Lovely spa...need to book in advance. Shame it doesnt open in the morning. Fabulous breakfast with great selection. We also had afternoon tea included. Staff very polite helpful and accommodating. Room was a little on the small side for a superior room. Great location can walk to all attractions. Recommend this hotel.

Leisure Friends

10/10

Exceptional

27 Sep 2023

Lisa

Great!!

10/10

Exceptional

25 Sep 2023

Janelle

Peaceful & tranquil within the beautiful outdoor garden. A nice escape from the city hustle and bustle

Leisure Partner

10/10

Exceptional

23 Sep 2023

Jim

No issues great experience would stay on a future trip

Leisure Family

10/10

Exceptional

23 Sep 2023

Craig

10/10

Exceptional

21 Sep 2023

Nina

We received an upgrade to a junior suite and had a wonderful stay

Leisure Friends

10/10

Exceptional

17 Sep 2023

Alexess

My second time staying at this lovely boutique hotel. About 10 min walk from train station & easily walkable to other popular landmarks as well. The courtyard in the back is a hidden gym. Recommend!

Leisure

10/10

Exceptional

16 Sep 2023

Verified traveler

Enjoyable stay

Very friendly and helpful staff. Clean and comfortable accommodations. Fitness center and pool are small and require reservations, but they were easy to get and is just a small quibble. Location is great for Florence sites.

Partner

10/10

Exceptional

10 Sep 2023

Joseph

The decor of the property was beautiful! The staff was kind and helpful! The room was spacious and the location of hotel was great!

Leisure Family

10/10

Exceptional

02 Sep 2023

David

Perfect location for easy walking access around the city. The garden is an oasis from all of the bustle. So quiet and relaxing. Hotel staff were all great, helpful, polite and welcoming. Great facilities, very comfortable room, and the spa was a perfect addition for relaxing in for a few hours.

10/10

Exceptional

27 Aug 2023

Boyan

Excellent hotel just minutes away from the train station. Very friendly staff. Great hotel restaurant and spa. Highly recommended!

Leisure Partner

10/10

Exceptional

23 Aug 2023

Alejandro

All in all a wonderful experience at this hotel. This is the perfect example that antique doesn’t have to read old. Well preserved and updated property.

Leisure Family

6/10

Pleasant

15 Aug 2023

Meg

Staff was very friendly and lovely. Room was much smaller than it appeared in photos. There was mildew in the shower which was off putting. Room also smelled like smoke, and air conditioning turned off when key card wasn’t inserted, so upon arrival the smell was very strong. Not an awful experience, but don’t think I would go again.

Leisure Partner

10/10

Exceptional

14 Aug 2023

Pawel

Amazing!

Amazing hotel! Beautiful garden with the pool, beautiful interiors. Fantastis staff, always friendly, helpful. Very good breakfast and restaurant. Last but not least presence of the king of the hotel cute cat named Furly 😁😻

Partner