Name: Relais Grand Tour & Grand Tour Suites
Address: Via S. Reparata, 21, Florenz, 50123, IT

10/10

Exceptional

15 Jul 2026

Bryan

The trek from the train station to the hotel was tough but the team made our arrival 5-stars! The room was ready early for us to drop our bags and explore. The hotel has kept so much of its charm and history - the room was unique and beautiful - AC included! Our host gave us almost a 25-minute explanation of the hotel as well as recommendations for restaurants, attractions, and even wine windows that are still functioning. On the day of our departure, they let us store our bags and even assisted with calling us a cab to the train station. From start to finish, impressive? If we visit Florence again, we will be back!

Partner

10/10

Exceptional

10 Jul 2026

Maria

Host’s were amazing… thank you for a beautiful stay and amazing hospitality.

Family

10/10

Exceptional

07 Jul 2026

Barkley

We loved our stay at the Grand Tour. The staff were extremely friendly and helpful and offered a wealth of fantastic recommendations for local food and activities. The room itself was quiet, comfortable, and beautiful, with a nice view of the surrounding buildings. The location was excellent, placing us within reasonable walking distance of the Santa Maria Novella train station as well as almost all of the wonderful landmarks of Florence. We had no complaints about our stay and hope to return one day!

Partner

10/10

Exceptional

20 Jun 2026

Michael

The rooms were in perfect shape on arrival and we were pleasantly surprised by Satya prepping the A/C on a hot arrival day.

The room was a great hub for our trip, being just a short walk to several of the local sites.

Excellent experience.

Family

10/10

Exceptional

17 Jun 2026

Israel

Very quite and centrally located

10/10

Exceptional

08 Jun 2026

sheila

Lucia who was the staff member for the property provided details surrounding the area. An added key fob of information is included with the keys of noted spots to check out around Florence. The property is walking distance to the train which for me was important as well as right in the heart of the town. Lucia offered to call a cab at the end of our stay, make dining reservations if needed, as well as provided her cell phone for consistent communication. If I was to return to Florence in the future I would most certainly want to stay here.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

maria

Everything was great about our stay. Location is a bit away from the center but still close enough to be ok

Family_with_children

10/10

Exceptional

30 May 2026

Ismael

Beautiful area. Everything easy to get to. Great and helpful/ informational staff.

Family

10/10

Exceptional

18 May 2026

Maximilian

The Room was nice and all of the staff was incredibly nice and helpful

Partner

10/10

Exceptional

11 May 2026

Kris

Great location. Fine rooms/amenities. Great communication by the owner about our stay and Florence sites.

Family

10/10

Exceptional

24 Apr 2026

Ricardo

This place is a gem in the middle of Florence’s , caos, the place is an oasis of tranquility, a well maintained old building with nice spacious apartments and a fantastic host!
Absolutely recommended

Self

10/10

Exceptional

14 Nov 2025

Maria

Very cool hotel with a lot of vintage charm. Loved the outdoor hallway leading to the rooms - would have been a great spot to sit during the summer months! Also, Lucia was a very gracious host, very helpful with Florence recommendations!

Partner

6/10

Pleasant

06 Oct 2025

Bruce

The staff were friendly and helpful. The room opens onto a communal terrace which means that it can be noisy.

Self

10/10

Exceptional

24 Sep 2025

Stephen

Very nice room we stayed in, with decent bathroom and shower. Very clean, and comfortable. Excellent location for seeing the sights.
Not easily accessible by car if you're driving, so watch out. The host was very helpful and made our stay and welcome pleasant.

Leisure

10/10

Exceptional

22 Sep 2025

Jeff

The hosts were so amazingly helpful to ensure we had everything we needed.

10/10

Exceptional

13 Aug 2025

Jennifer

All communication with Ulrike was easy and quick. The room itself was very clean, very cool (decorations reflected the area) and the bed was comfortable. Lucia also provided excellent service and information for things to see and do around Florence. Loved our stay!

Partner

10/10

Exceptional

09 Jul 2025

Alasdair

A great base to explore the city

We had five nights here and it was a lovely base from which to explore the city. Our host Ulrike was very helpful throughout, accommodating a very late check in and arranging taxis for us. The apartment was lovely, clean and comfortable and has lots of cafe options for breakfast nearby

Partner

6/10

Pleasant

02 Jul 2025

diana

Very nice and accommodating host. Please note that you have to carry luggage one flight of stairs.

Leisure Friends

10/10

Exceptional

23 Jun 2025

Rosario

The Diva Suite was well appointed and the AC was a welcome reprieve after walking all day in the heat! The hosts were both warm, lovely and so helpful and readily available to answer any and all queries.

Leisure Friends

8/10

Excellent

08 Jun 2025

Teresita

Apartment is nicely decorated and comfortable.

Leisure Family

10/10

Exceptional

25 May 2025

Rosalyn

This property is a very charming historical property. We really appreciated the decor and that it did not look like a run-of-the-mill hotel. Ulrike and her team were extremely helpful, communicative, and provided the absolute best service! The site gave great suggestions for dining, attractions, shopping, and tours that we utilized for our short stay. The location was a short walk, less than 5 minutes to dining and shopping. This was a really pleasant experience.

Leisure Family

10/10

Exceptional

14 May 2025

manon

Perfect hostess who replies very quickly to inquiries and who gives useful practical information and suggestions. Thank you!

Business_and_leisure Partner

10/10

Exceptional

04 May 2025

Brent

Ulrike is the best!

10/10

Exceptional

24 Apr 2025

Steve

We had an excellent stay in the Teatro suite, a huge apartment all to ourselves. Location was central and walkable to all major touristic attractions. Our hostess Ulrike was very helpful and responsive to our needs. Would definitely recommend especially for a family needing a larger space.

Leisure Family

10/10

Exceptional

18 Apr 2025

Lorraine

Loved

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

Louise

Amazing hospitality and huge space. (We had Teatro/Terrace Space). Very very quiet, and beds comfortable.

Friends_and_family Family

2/10

Poor

29 Mar 2025

tom

On the plus side, the location is within walking distance of all the sites you'd want to see in Florence. The bed is comfortable to sleep in when the mosquitos aren't buzzing in your ears. Ulrike presents as a pleasant, helpful landlady but she is really just managing a dubious product.

If we were students, we might have been OK with the lodging. But we are a older and hope for a pleasanter resting place. After climbing up two flights of stairs we were shown into a room that wasn't what we expected. We thought we were getting a bright, airy room but this one was dark and dank and didn't appear to have been upgraded or refreshed in years.

A couple days before getting to Florence we got a message from Ulrike asking if we wanted a double bed as opposed to the two singles we had booked; we said sure. But she switched us to a different room altogether. When we brought our concern to her attention she just repeated that we got what we asked for.

In the room the lighting was poor - no overhead lights and just one small plastic bedside lamp, set on top of a small ottoman and two books stacked to raise it almost level with the top of the mattress. Not conducive to nighttime reading.

We were told we'd have the \"garden view\" but that turned out to be of the next door neighbor's garden down below and to the left. The unit's amenities included small packets of nescafe and an electric hot water pot plus two mismatched wine glasses. It is a bare bones operation.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Victor

The host allowed us to check in late since we had late night connecting flight from Germany. The place is well-kept and quite spacious for 4 people. It has certain old world charms, such as floor-top terrace and upper-wall windows that we do enjoy.
The nearby restaurants are quite good, but less crowded vs. near the Campo di Fiori. A good dinner for 4 people costs around 80-90 euros. There are also a few Asian restaurants nearby if you are tired of paste and steaks.
The place is a little bit on the northern edge of the main attractions, but the walk is manageable. We would recommend the place to our friends if they visit Florence.

Leisure Family

10/10

Exceptional

22 Feb 2025

Daniel

Property was very comfortable and Ulreka the owner was awesome to communicate with and very helpful. She was always available and gave us some great insight to the sights and shopping. She even was able to assist us getting some assistance at a local pharmacy. Had a great stay in Florence with this room as our get away for rest.

Leisure Family

8/10

Excellent

01 Nov 2024

Sarah

!

Leisure Partner

10/10

Exceptional

31 Oct 2024

Chantel

A really lovely stay, and a lovely greeting as we arrived. Our room/suite was huge which was such a lovely suprise.

We were close to the train station but also so close to everything it was great, and ulrike was purely lovely and talked us through a map of where to go what to see and where to eat, which really helped us.

We woukd stay again in a heartbeat.

Business_and_leisure Family

10/10

Exceptional

17 Oct 2024

Olga

We really enjoyed our stay at Relais Grand Tour. Room was clean. Comfortable shower. We couldn't believe how quiet it was even though we were in the middle of the city. Our sleep wasn't disturbed by any noises. Convenient location. Withing walking distance to most main attractions. We felt very safe. Room has an authentic feel with many little details. It was great to have a tea cattle in the room. We were able to make tea and coffee whenever we wanted. It was easy to communicate with the owner. She agreed to keep our luggage free of charge until our check in time. We highly recommend this property. Great place to stay!

Leisure Partner

10/10

Exceptional

12 Oct 2024

David

We spent four nights at this charming renovated Relais, and used it as a convenient base for exploring many of Florence’s cultural and historical sites. The owner, Ulreka, was a wonderful hostess and an amazing individual. We highly recommend the property for anyone planning a relaxed and enjoyable visit to Florence.

Leisure Friends

10/10

Exceptional

27 Sep 2024

allison

Beautiful and welcoming

What a beautiful and welcoming place to stay.. convenient location to all and a host that is extra welcoming. We loved our stay!

Partner

10/10

Exceptional

23 Sep 2024

Ilya

This is a wonderful small hotel. It is centrally located and the rooms are palatial. There are no elevators and there isn’t anyone to help with luggage, so be aware of that. The owner lives on the premises and is very helpful. Overall, a very pleasant stay.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2024

Simon

We had a lovely time in the family suite. Would come again. Definitely recommend. Thanks to Ulrike, the owner, who puts her heart and soul into Relais grand tour.

Leisure Family

10/10

Exceptional

20 Jul 2024

Edward

Great place. Great support. Amazing location. Easy to walk to everything. Loved it!!

10/10

Exceptional

02 Jul 2024

Jane

Everything was great and our host was so helpful.

Leisure Partner

10/10

Exceptional

23 Jun 2024

Moiz

Amazing Property! Truly enjoyed our stay there. Historic building with all amenities. Very centrally located. Our apartment had 2 king size beds and a massive living room with 4 bathrooms. 10-15 minute walk to the rail
Station as well most historic sites in Florence. What sets this property apart are the hosts. Ulrike and Satya go
Above and beyond to make your stay a pleasure. Daily room cleaning are available. Exceptional advice on shopping and excursions was provided. They were super flexible in helping me out when I made a mistake and booked incorrect dates. They managed to help me with accommodation during peak summer travel. They also were super helpful when I missed my flights and arrived late evening. The check in and check out was smooth. I stay in airbnbs all the time and I can’t recommend this place enough. The apartment and Ulrike and Satya’s hospitality were truly exceptional. If I were to come back to Florence again in the future, I would book again at this Airbnb.

Leisure Family

2/10

Poor

22 Jun 2024

FAHAD

Is not a hotel … not worth value

It was one of the worst experience. It was not a hotel it is almost guest house with (2-3 apartments) for rent… no restaurants - no reciprion - no smart access to apartment (4 keyes to be used😀).The worst thing is the bugs that found in the bed and cabinet. In summery: the facility is not wourth the value that you spent at all.

Friends_and_family Family

10/10

Exceptional

18 May 2024

David

Five star all the way!

This was our first trip to Florence. Family of four stayed in one of the suites. Enormous suite with kitchen, huge family room, and two upstairs bedrooms. Plenty of room. This is in an excellent location on a side street close to a grocery store and lots of little shops. It’s about a 10 to 12 minute walk to the tourist attractions and the river. Also close Enough to the train station that you can get back-and-forth by taxi in under 10 minutes.

The owner, Ulrike, deserves all of the five star reviews that she receives. My wife and I spent some time speaking with her. What a lovely person! She made sure we had a taxi the morning of our departure and texted us several hours after we checked out to let us know that a planned train strike a few days later was canceled so we would not need to buy bus tickets. We will 100% come back to visit the next time we come to Florence.

Friends_and_family Family

10/10

Exceptional

26 Apr 2024

Julie

Our stay here was fantastic! It was recommended to us by family friends and they were spot on with the location and our host Ulrike- both were spectacular! Room was so comfortable, location was very close to all the sites but it was nice to come home to a quieter neighborhood for the evening. Ulrike had wonderful communication, both pre and during our stay. She was so helpful with recommendations for vegan/vegetarian options for us- I could go on and on about how great our stay was. We would go back and stay in a heartbeat.

Leisure Family

10/10

Exceptional

11 Apr 2024

Regis

Very close to everything and great staff

Very good location close to the downtown Florence. The owner and her assistant were very nice and very professional. Room was cozy and comfy. The only thing I would say is there was no AC in march as it is connected to all room. Was a little warm inside but other than that I strongly recommend it.

Friends_and_family Family

10/10

Exceptional

27 Mar 2024

Ariana

Ulrike was an absolute dream to work with. She could not have been more accommodating, from letting us store our bags when we arrived before our official check in time, and letting us keep our bags in her office after our check out time so we could see one more sight before our train left. Our room had a quaint view of a garden and was so quiet at night. We could not have had a better first experience in Florence, and so much of that was due to Ulrike.

Leisure Family

10/10

Exceptional

18 Mar 2024

Roberto

amazing place, good communication, clean definitely recommended.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2023

Peter

Beautiful old and themed rooms/suites. Extremely helpful owners. Ulrike went out of her way to make sure I had all I needed.

Business Self

10/10

Exceptional

27 Apr 2023

Steve

Beautiful Vintage and wonderful host!

Leisure Family

10/10

Exceptional

11 Feb 2023

Melanie

Fantastic place to stay within walking distance of great restaurants and Florence's historic centre. Satya was a great host and provided us with so many helpful recommendations, whilst also providing a warm and friendly welcome.

Leisure Partner

10/10

Exceptional

20 Aug 2022

Xiaohui

We extended our stay in Florence since we liked the city so much. The hotel we stayed was fully booked. We found this lovely apartment B&B only a few hundred meters away. The owner Ulrike was super friendly and knowledgeable about Florence and nearby areas. She gave us great recommendations of where to visit. The check in process was easy. The apartment is nicely decorated and very clean. Bathroom is newly remodeled. The ceiling and windows have the old time charm. The bed is very comfortable. I had the best sleep since I arrived Europe in this apartment, feeling refreshed the next day. The location of the apartment is very convenient, walking distance to the Duomo , museums, restaurants and shopping district. Ulrike also helped us to reserve a taxi which is very helpful since we don’t speak Italian. Overall we are very satisfied with our stay at this apartment.

Leisure Family

8/10

Excellent

30 May 2022

Verified traveler

Location was perfect - central and walkable to so many Florence highlights. Our room was unique and charming - felt fitting for Florence. Ulrike was highly responsive and gave fantastic dinner recommendations.

Do be aware when booking — the room rate is reflective on level of housekeeping frequency. We did not see this indicated anywhere upon booking, and learned our housekeeping services were every 3 days. Due to a staffing issue, we actually received housekeeping on day 4, right before leaving.

Partner