Hotel Veneto Firenze

Italy , Florence
Florence, Via Santa Reparata 31 Florence
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50 reviews shown

2/10

Poor

17 Oct 2025

Ehssan

I stayed at Hotel Veneto Firenze for 3 nights, and unfortunately, the overall experience was disappointing. The building is very old and poorly maintained — our room looked more like a converted storage space than a proper guest room. The walls and doors had no sound insulation at all; we could hear people talking in the hallway as if they were inside our room.

The Wi-Fi didn’t work for the first two days, and when it finally did, the connection was unstable. The “hot” water in the shower was only lukewarm, which made showers uncomfortable.

However, I want to give full credit to the night shift manager, Nawaz. He was absolutely exceptional — professional, kind, and went above and beyond to help us with every issue. He was the only positive part of our stay and truly deserves recognition.

Overall, I appreciate the staff’s efforts, especially Nawaz, but the hotel itself needs major upgrades before I could recommend it.

Leisure Family

6/10

Pleasant

18 May 2025

Elena

Very close to downtown

2/10

Poor

21 May 2024

Shania

Average 3/10 .

Unfortunately would not stay here again nor recommend, although the staff were lovely. Our room had no hot water for shower … one small drop of mild water was all that would come out. Bed was 2 single beds pushed together , that did not stay together & made for an uncomfortable sleep.
Location & staff were great. Just the amenities in room that were well below average.

Partner

4/10

Poor

26 Sep 2023

Aleksandra

The neighbors next door were slamming doors at night . Someone was knocking on our hotel room door , it was a loud hallway overall . Walls are paper thin you can hear every conversation in the room next door . Shower head did not work . No phone in a room to call reception . Lots of stairs ( like a maze ). No extra blankets .AC took about 6 hours to cool the room .

Leisure Friends

8/10

Excellent

02 Jul 2023

margarita

The front desk people were so kind. My room would absorb a lot of heat during the day but the ac worked great.

Leisure Family

4/10

Poor

03 Feb 2023

Michael

Decent Location-below average amenities/condition

Stayed for three nights. First morning went to breakfast but nearly everything was all gone so we went and bought breakfast somewhere else. Tried again day two and breakfast was just grocery store items removed from containers and placed in hotel containers. Skipped it third day and went to a bar for breakfast. We had no working Wi-Fi the entire stay, had a couch in center of room that felt wet and was incredibly old and worn that I didn’t want to sit on it. Showered in day one and the 18x18 inch shower clogged up in two mins and took five mins to drain. Had a two min shower and didn’t shower again. Brought issue up and it was not fixed our remaining two days. Had four persons staying there so expected actual amenities in bathroom. We bought our own toilet paper bc provided toilet paper was tougher than recycled napkins at McDonald’s and only shampoo provided were tiny salad dressing styled plastic bags that were very faded indicating they had been in the dish for a long time. Paying 165$ a night should get you proper containers of shampoo conditioner and body wash in my opinion, proper toilet paper and furniture in main room under 35 years old. I have traveled all over Europe and know that many hotels are not five star American standard but this was not what I was lead to believe it would be by the hotels.com reviews. Bed was comfortable enough and check in went quickly.

Friends_and_family Family

2/10

Poor

30 Nov 2022

JEnnifer

We ended up leaving and not staying.The pictures do not match what this hotel is. It had a a horrible smell. The furniture was old and dirty. The bathroom was a closet with mold.

Friends_and_family Family

6/10

Pleasant

01 Oct 2022

Verified traveler

Veneto was messy.

The rooms was messy...
Cover bed stained.
Cover WC was not size.
Sink was in room.

Business

6/10

Pleasant

02 Jul 2022

Lidia

It was not so good as the air conditioning was not working right

8/10

Excellent

20 May 2022

Verified traveler

Extremely small bathroom but might return…

Our only issue with the stay was that the shower was extremely small. My husband and I are both average/small size people and the shower in our particular room was too small. We had to choose between letting the shower curtain touch us while we showered (separately, because like I said it was really small) OR let it guide the water out onto the rest of the also small bathroom. Thankfully they had a good amount of towels and they replaced them the following morning without needing to request it. Then again, the staff were so kind and friendly that I’m sure it wouldn’t have been an issue if we needed to ask. We can’t speak on breakfast since we had plans that caused us to leave earlier than breakfast time. The bed was decent. No drawers. The table was extremely small so we had to keep unpacking our bags on the bed whenever we needed something. I wouldn’t recommend the room we stayed in for longer than 3 days, but we did like this location and would consider returning to stay here again in the future.

Partner

10/10

Exceptional

22 Mar 2020

Annalisa

I will not go there.

In the first look I seemed good but someone got in my room while I was sleeping and they e changed the reservation rules the day after.

Self

10/10

Exceptional

09 Nov 2019

Verified traveler

There was a fluffy grey cat on my window sill each morning.

Business Self

10/10

Exceptional

03 Aug 2019

Katarina

Veneto- great hotel in city center

I really enjoyed et the hotel. Breakfast was amazing and servis too. The room was clean.

Business

8/10

Excellent

24 Jun 2019

Verified traveler

Nothing super spectacular but it does the job for a couple nights. Staff is very welcoming and friendly. Wifi is a bit tricky and we didn't always get the best service in our room but the air conditioning is great - and very important during Italian summer months. Great location, short walk to lots of popular attractions.

Partner

10/10

Exceptional

23 May 2019

Mary

Great hotel.

The hotel was very clean and comfortable. It was a short walk to the market, restaurants, and sites to see. The staff was very helpful and friendly. I would definitely stay there again even though there was no elevator.

Partner

8/10

Excellent

11 Apr 2019

Gary

Lovely staff!

The staff was excellent. Extremely friendly and helpful in every way. Our room was sufficient, however the shower was a bit small. Our only concern was some mold in the corner of the bathroom. The gentleman at the front desk did offer a different room but we decided to stay with our room, as we liked the refrigerator which was a pleasant surprise! Again the staff could not have been nicer which we greatly appreciated.

Partner

10/10

Exceptional

03 Sep 2018

Mike

Good place nothing to complain about. Good sized room, clean, friendly staff

6/10

Pleasant

26 Feb 2018

Verified traveler

Area was okay. Bathroom and shower was incredibly small! Not bad for one night stay

Family

10/10

Exceptional

11 Aug 2017

Verified traveler

The only little thing I woild sugest for this hotel is to please replace the shower curtain for a glass window. It is a little bit unconnfortable to take the shower with the curtain so close to the body..

6/10

Pleasant

24 Oct 2016

Angel

Convenient and clean hotel

Hotel Veneto is based at a very central location, <10 min walk from the train station and close to the central market. The concierge provided lots of useful tips and places to visit.

There was a party at the university nearby which was very loud, so try to avoid a room facing the street if you want some sleep.

Partner

4/10

Poor

13 Nov 2015

StLMichael

Veneto Refrigerator

The room was cold, as in frigid. It was mid-October and hotel staff informed me that the heat was not turned on until November 1st. It was cold that night and the windows were old with only a single pane of glass thick--hence, it was cold in the room. I slept under the four blankets provided, but needed my jeans and leather jacket laying over me to finally relax into sleep. BTW, it is hard to sleep with chattering teeth. There was also a disturbance down the hall with another guest yelling angrily at someone, sometime around 3 am, which lasted about 15 minutes. This was after a trans-Atlantic flight with almost no sleep. This hotel did NOT provide a restful welcome mat for my European vacation. So glad I was only there one night.

4/10

Poor

01 Nov 2015

Miklos

Mediocre hotel

Very well located hotel, but that is about where the positives end. The room was cold, some lights were burnt out, and the WiFi did not work all the time. Wouldn't go back.

Family

8/10

Excellent

17 Aug 2015

Rebeca

It was a very nice Hotel the room was clean and nice. the AC wasnt working that good and sleeping at 35\" wasnt so pleasant; I didn't like the fact that the Wifi didn't work that well and that you had to login everytime you wanted to use it. but the person at the front desk was very nice and he offered his PC to do my check in.

8/10

Excellent

24 Jul 2015

MOHAMMED

overall, It was satisfactory !!

4/10

Poor

13 Jun 2015

Verified traveler

very uncomfortable to use the toilet when you're sharing the room with other people. the door is difficult to close. The shower area is too small.

4/10

Poor

18 Oct 2014

James

Basic and not bad for the price

If you want basic and you don't want to pay too much then this place is ok. However the facilities were in a bit of tired state and unfortunately it was noisy at times (I accept that isn't the hotel's fault). The breakfast was fine and there was a fair selection for the price. All in all, not dreadful, but not amazing either.

6/10

Pleasant

08 Oct 2014

Hotel Veneto

location not bad

We found the washroom too small. The room had not window to get some view. There was no elevator or security box. Breakfast was good.

6/10

Pleasant

04 Oct 2014

D&G

Good Location

We stayed 3 nights at this hotel on the 3rd floor. There is no lift and the stairs are steep. Bed was comfortable.

8/10

Excellent

04 Oct 2014

Kat

Nice and dear hotel close to the centre of Florence. The breakfast was good. All the staff was kind and totally helpful! :)

Partner

6/10

Pleasant

30 Sep 2014

Chris

Ideally placed in the historical district

Florence is idyllic and the hotel is perfectly placed for visiting all the main places of interest. A basic hotel to be sure, but clean, friendly and if you are in Florence you do not spend time in your hotel.

Partner

2/10

Poor

28 Sep 2014

Do NOT book this hotel

Rooms and bathrooms are dirty. Covers are stained. Hotel staff is clueless and impossible to find.
The breakfast room is a joke, all dishes and tablecloth were dirty. Food is completely unorganized.

2/10

Poor

27 Sep 2014

Clanton

Pictures deceiving

We were extremely disappointed with the hotel when we arrived. The pictures on line were not representative of the hotel, I had recently recovered from a broken ankle and there was no mention of not having an elevator.
Although they advertised air conditioning it did not work. We changed rooms three times . The curtains were so sheer you could see straight into our room and bath from the apartment next door, the walls do thin we could here the neighbor singing in the shower. My wife and I both received spider bites in the room, neither was there hot weather until the third room.
We called hotels.com but they would not get us out of our week long reservation not would they help us find another room , we finally found a new hotel but lost hundreds of dollars.

8/10

Excellent

24 Sep 2014

Verified traveler

Trip to Florence

The hotel was in a good central location near all the main sites. It had some good bars and cafes near the hotel. I found the room good value for what I paid and hotel staff very pleasant and helpful.

6/10

Pleasant

19 Sep 2014

Verified traveler

Good price close to all the sights.

This was a good budget hotel close to the city centre. I was upgraded to a family room after the room they initially had for me had no working lights. But the room was clean, and the room had wifi for the majority of my stay (quite a strong connection as well). The breakfast was typical of Italian hotels (a lot of cakes and sweets), though the coffee was not particularly good. Well located near the station and the central market, which has a lot of food buying options. Opposite the university cafeteria, so it can be noisy into the night.Overall a good option for the price.

6/10

Pleasant

07 Sep 2014

Verified traveler

It was in the centre of the city and helpful staff

The reception staff are very helpful and the location is great it's a low budget hotel but we were out all day so suited us just to sleep ok for the price

10/10

Exceptional

05 Jan 2026

Umiko

Das Hotel Team ist sehr nett und hilfsbereit, und ich konnte problemlos mein Zimmer im 1. OG gegen ein Zimmer im EG tauschen; herzlichen Dank.

Business Self

6/10

Pleasant

24 Oct 2025

Mergül

Klima funktioniert nicht, kein lift.. das ist aber kein 3 sterne hotel

Leisure Family

4/10

Poor

09 Oct 2025

Tom

Dårlig utvalg til frokost, og i tillegg klarte de å gå tom for f. eks. Kornblanding. Rent rom, knøttlite bad og veldig begrenset sosiale soner.

Vi kommer ikke til å bo her igjen og vil heller ikke anbefale hotellet.

Friends_and_family Friends

2/10

Poor

15 Aug 2025

Javier

Creo que el título sería la casa del terror, las habitaciones no se parecen en nada a las fotos, tenía zancudos y moscas, el baño no entraban dos personas y lo peor de todo el aire acondicionado solo funcionaba de 2:30 pm a 9 am y era tan pobre que creo que con ese aire no apagabas ni un fósforo , en conclusión el peor hotel de mi vida, según ellos 3 estrellas y excelentes comentarios, realmente no se porque este hotel sigue en la plataforma de información, para mí una estafa

Leisure Family

4/10

Poor

24 Jul 2025

Edgar Isaac

En la recepción fotocopiaron los pasaportes de toda mi familia aunque no era necesario aunque les solicite que sólo fotocopiaran el de quien reservó la habitación , ignoraron la petición y se quedaron con las copias .

6/10

Pleasant

15 Jul 2025

Stine

Simpelt

Meget simpelt hotel og gammelt. Super venligt personale i receptionen

Friends_and_family Family

2/10

Poor

02 Feb 2025

HyunJoon

최악의 지옥을 경험하다.

첫날 체크인 데스크에 두남자의 상태를 보고 호텔상태를 읽을수 있었다.

화장실은 비행기 기내처럼 좁고 수압은 낮고 창문으로는 창고물건이 보관되어 있어 열수 없었고 고객 VOC는 완전히 무시되었습니다. 수십년간의 가족여행 경험자로서 최악의 지옥을 경험 하였습니다. 하우스키핑도 2일마다 하는 호텔은 처음입니다.

근데 도시세는 3성급호텔에 6유로를 받습니다. 피렌체시 행정은 제대로 작동하고 있는지 의문입니다.

Friends_and_family Family

6/10

Pleasant

01 Oct 2023

Oliver

No hay elevador y las escaleras son muy empinadas, no llega el wifi a las habitaciones y constantemente se quedan sin presión de agua

Leisure Family_with_children

10/10

Exceptional

20 Aug 2023

bouthaina

vicina a tutti le piazze

10/10

Exceptional

24 May 2023

Julio Alberto

Muy buena ubicación y servicio

Leisure Family_with_children

6/10

Pleasant

11 Apr 2023

Iratxe Nebreda

La ubicación es buena.
Las instalaciones necesitan una reforma.

4/10

Poor

23 Feb 2023

santiago

Falta limpieza, habitación excesivamente húmeda, no hay buena limpieza

Leisure Family

6/10

Pleasant

03 Aug 2022

Patrizia

Sin un buen y lindo baño, lo demás queda de menos

Un lugar central, busca una linda decoración acorde con la época de un edificio antiguo.
El servicio y amabilidad excelente, dieron la posibilidad de dejar nuestro equipaje guardado después del check out lo que es muy útil. De lo a considerar , al ser edificio antiguo no es apto para tercera edad, escalera empinada y alta, tampoco para equipaje muy pesado o muchos.
El aire acondicionado no dio abasto para el calor.
El desayuno no era tan buena calidad considerando que en Italia la pastelería y el café son excelentes. Y definitivamente lo negativo fue el baño: recipiente ducha roto y desnivelado, tapado el desague, limpieza muy regular, habían hongos. Las perchas para toallas algunas caídas, el secador de pelo se cayó de un tornillo flojo, no hay una repisa donde colocar algo, mal pintado. Mucho por mejorar en el baño,

Friends_and_family Family

8/10

Excellent

21 Jul 2022

Emmanuelle

Rapport qualité-prix pas au rendez-vous

Les points positifs de cet hebergement : la gentillesse du réceptionniste, le lieu a proximité du coeur historique de Florence, la taille de la chambre et la clim.
Les moins : chambre au deuxième étage, escalier etroit et pentu à deconseiller à des personnes ayant des difficultes à se deplacer; sur l'annonce, il est annoncé : menage quotidien : en réalité, seul le sac de la poubelle de la salle de bain est changé (lit non fait, bouteille des anciens occupants sous le lit); odeurs de moisi et joints de salle de bain moisis, lunette des wc qui bouge, robinet du bidet mal fixé, chasse d'eau des WC qui disfonctionne...tous ces moins renvoient au fait que le rapport qualité-prix, même à Florence en juillet, n'est pas au rendez-vous.

Partner

4/10

Poor

23 Jun 2022

Emma

Do not book this hotel

This Hotel was so bad! Our room was very tiny and dirty. The shower curtains had brown stains all over it, the room and bathroom was dirty and there was stains on the bedding. Both the shower curtains and the toilet brush looked like it was 10 years old, so nasty! We told the reception about this and they said they will clean again, but didn’t. We got a new room the 3rd day, the standard of this room was better and bigger but OK. The breakfast was really bad, we ate other places the rest of the days. We will not recommend this place.

Partner