Name: The Hoxton Florence
Address: Via Delle Mantellate, 2, Florence, 50129, IT

10/10

Exceptional

04 Aug 2026

Sam

We absolutely adored this stunning hotel in the heart of Florence and couldn’t have been better looked after by the team throughout our stay.

From the moment you walk through the door to the thoughtful evening turndown service, every detail has been carefully considered. The rooms are stylish, the bathrooms are modern and beautifully designed, and everything felt light and airy despite the Italian summer heat.

The bar and terrace are gorgeous and the perfect place to relax with a drink. Service was a little slow at times, but we quickly realised that’s simply the pace of life in Florence. Don’t be afraid to ask, the staff are more than happy to help.

Everyone was warm, friendly and always available when we needed anything, even via WhatsApp.

A genuine 10/10 stay. We’d happily return.

10/10

Exceptional

04 Aug 2026

Sophia Lucy

Firstly, all the staff we encountered were helpful, courteous and friendly. Our room was stylish, clean, the little balcony hot but a welcome space and secluded. Comfortable bed, powerful shower.
Water included, as well as milk and tea and coffee. Room service every other day and towels were changed then.
Location was walkable to all the main tourist attractions, straight road all flat. Lovely little restaurants along the way.
Quiet, good breakfast, served 7-11am and you could have an evening meal if required, although we didn’t, preferring to eat out. It was our first visit to Florence and we really loved it. Remember to add on city tax which is approximately £14 per day for 2 people.

4/10

Poor

04 Aug 2026

SCOTT

Property was okay. The manager was rude and uncooperative. He wouldn’t work with you to fix a change in plans for our stay. Now we have hassle of going through our stay insurance plan with you. We would not stay at the property again.

10/10

Exceptional

04 Aug 2026

Dhavan

-

10/10

Exceptional

02 Aug 2026

Laurence

Beautiful hotel, very tastefully decorated, spotlessly clean and very helpful staff. The resturaunt was excellent too!

10/10

Exceptional

02 Aug 2026

Anita

The personnel were so kind and helpful. My family was a party of seven and they helped with getting us transportation.

10/10

Exceptional

01 Aug 2026

Emma

A gorgeous hotel in the heart of Florence, no faults. Beautiful rooms, interior and exterior. Great breakfast and lovely outdoor bar area, we had the best time and would highly recommend.

10/10

Exceptional

31 Jul 2026

samantha

Breakfast was very good, choice of buffet or cooked, coffee great. Easily accessible to main attractions by foot. In a calmer part of town. Water spray around the bar was refreshing in the heat. Cocktails were varied, atmosphere and music around communal spaces were sociable. There was nothing I didn’t like.

6/10

Pleasant

30 Jul 2026

Christian

Great hotel but it’s at least a 20min walk each way from the city center. We had a good stay, but there was a wedding being hosted the whole time we were there. It would have been nice to know that the outdoor terrace, restaurant m, and rooftop were not available to the hotel guests since the wedding pre booked those spaces. Overall, the room was great, the staff were helpful, and the onsite parking was convenient.

8/10

Excellent

29 Jul 2026

Kenny

.

10/10

Exceptional

25 Jul 2026

Jennifer

The Hoxton in Florence is beautiful. The room was lovely and clean and the staff couldn’t have been more helpful and polite.

10/10

Exceptional

19 Jul 2026

Bruce O

Nice clean professionally run Hotel
Very accommodating staff

Friends

8/10

Excellent

16 Jul 2026

Maylen

Hi, the hotel is beautiful and at a good location. The staff was attentive when we checked in. We had two issues, first we didn’t get our room clean when we requested. While our stayed only one time the room was cleaned because we kept calling to get it clean and get clean towels. Also, the room temperature was very hot. The hotel room is expensive, we were not expecting this to happen.

Family

10/10

Exceptional

10 Jul 2026

Daniel

The Hoxton is a beautifully styled and well curated hotel. The location is perfect for walking down in the busier bits but still felt quiet and sucluded. Staff were super friendly and helpful. Rooms were immaculate and very modern.

Partner

10/10

Exceptional

10 Jul 2026

Andre

Great location and great hotel especially with parking underground which is safe and accessible from hotel elevator

Partner

10/10

Exceptional

10 Jul 2026

Ciera

Amazing hotel close to the city center, amazing amenities and staff was super helpful

10/10

Exceptional

02 Jul 2026

SINA

Just there for one night but the hotel felt like an oasis! The staff were soo helpful (shout out to Julian) and the location was fabulous. Rooms were nice but tight- very pleasantly surprised to see a private garden space attached to our ground level suite though! Breakfast was wonderful- we appreciated being able to order a complimentary hot breakfast (eggs, toast, bacon). Would definitely stay here again!

Partner

10/10

Exceptional

29 Jun 2026

Nathali

Super cute spot and the staff is awesome!

Family

10/10

Exceptional

24 Jun 2026

Nicholas

Excellent hotel located a short walk from the sites of Florence.

Partner

10/10

Exceptional

21 Jun 2026

Rey A

The Hoxton was a great surprise, been to Florence several times and found a place that is offering amenities and friendly staff and service with a property that mixes the renaissance charm of Florence with a modern vibe, the staff is young, helpful and courteous.

Self

10/10

Exceptional

20 Jun 2026

Annica

Would absolutely stay again. Close enough to everything but also not in the action. Clean and well designed!

Partner

10/10

Exceptional

19 Jun 2026

Anna M

Ten out of ten. I love everything about this hotel! It’s a tiny bit far (but not bad!) from the Duomo but it was so wonderful. I’d stay there again. Great free breakfast. Incredible staff (!!!) and wonderful rooms. Highly recommend!!!

Partner

6/10

Pleasant

18 Jun 2026

barry

Nice size room and friendly staff.15 min walk from hotel to city sights that are amazing. Good double glazing to keep the noise of the noisy bar on the groud floor. No hot water for one day

Partner

10/10

Exceptional

10 Jun 2026

Lauren

Excellent service and great hotel! Would definitely recommend and would stay here again in the future

Partner

8/10

Excellent

08 Jun 2026

Peyton

The location is a bit of a walk from the main sites but the hotel was beautiful and nicely decorated. The staff were very welcoming and helpful when we had issues with the AC and needed help booking taxis. Overall we had a pleasant stay!

Family

10/10

Exceptional

04 Jun 2026

Lisa

Would 100% stay again.

Family

8/10

Excellent

02 Jun 2026

Ryan

Lovely hotel, a really nice setting with Alesia their restaurant attached to the hotel. Our room had a radio and was switched on when we arrived and used this every day which was a really nice touch.
Our room was next to ongoing construction across the road so be aware as me and my wife were woken up early on due to early start times to avoid the heat. Unfortunately we also both got bitten a lot by mosquitos in the room, presumably making their way into the room via the air conditioning. Other than that, I would stay again

Partner

10/10

Exceptional

30 May 2026

Mais

Really enjoyed our stay
Great breakfast and clean beautiful rooms and terrance

Partner

10/10

Exceptional

29 May 2026

Sara

I had a lovely time!

Self

10/10

Exceptional

26 May 2026

Antonia

This was my favorite stay during a two week trip to Italy. The staff were extremely helpful and friendly from the moment we arrived through checkout. Though the room was small, it was comfortable and the aesthetic was nice. Breakfast at the cafe was tasty, the terrace was lovely for just relaxing or having an aperitif. I highly recommend this hotel.

Partner

8/10

Excellent

26 May 2026

Berenice

El staff del bar, perdido, mala atención, se equivocaron en prácticamente toda la orden, estaban más pendientes a atender a un compañero de trabajo que estaba como cliente.

Partner

10/10

Exceptional

21 May 2026

Chris

This is an example of an outstanding hotel response:

We had just arrived from an overnight flight to Rome… took the train to Florence and were exhausted. We arrived a little earlier than expected and while we waited for our room, the cafe and courtyard were kind and accommodating.

We had booked a superior balcony room, and unfortunately our previous guests had overstayed their welcome… resulting in a later check-in for us. We were devastated as we needed sleep.

However, luckily Federico & Felipo came to the rescue! They got us an upgraded available room so that we could check in on time and have accommodations that not only met our expectations but exceeded them! It goes along way when a hotel realized a problem, pivots and then goes the extra mile to make things spectacular. Federico - we really appreciate you!!! And thank you to the staff for dealing with our sleep-deprived manner! We slept so well and woke up rejuvenated ready to explore Florence.

The location is great. The hotel is great. We slept like rocks every night. If we ever return or if anyone needs a Florence hotel recommendation, we suggest here! 5/5… 10/10!

We also really enjoyed the cafe / restaurant. I wish I remembered their names, but they were great too.

Partner

10/10

Exceptional

19 May 2026

Julia Lynn

Great clean inviting hotel with amazing common spaces. Greatly appreciate it being just a smidge outside of the chaos that is the historic city center. You definitely have an extra 15-20 minute walk to get to the primary tourist destinations, but after a day of the Uffizi to Ponte Vecchio to Academia human conveyer belt, a little calming walk back to the Hoxton was a welcome and wonderful retreat. Great hotel!

Self

10/10

Exceptional

16 May 2026

James

Fabulous hotel - great staff room location character and food.

Partner

10/10

Exceptional

13 May 2026

Raunak

Very nice property with super helpful staff and excellent location (a few blocks over from attractions and crowds).

Partner

8/10

Excellent

08 May 2026

Shaheen

The hotel was lovely Chic and cool - very spacious room i was on the 4th floor and had a Corner room. Staff are nice and friendly and work hard. The only gripe i has was that in the room there are no water bottles nor are they replenished: I think You have to ask for water and they bring to you which I Never did, i went to local supermarket and got some any way.
I’ve been in 3 star hotels and water is given as standard but other wise it’s central and in walkable distance to everything.
Staff are great and make you feel welcome.

Self

10/10

Exceptional

03 May 2026

Lauren

Great staff and nice room! Bed was very comfy!

10/10

Exceptional

03 May 2026

Andrew

Food and staff brilliant

Partner

10/10

Exceptional

02 May 2026

Vasanth

I liked everything about this property. Excellent location, very cordial staff kind and extremely helpful. We loved that there was a self serve laundromat literally across the street. Breakfast was great! Taxi’s come right away. Great location! Nice size room!

Partner

4/10

Poor

27 Apr 2026

Pasquale

Red ants on balcony. Rooms smelled like poop. Terrible. Expensive. Never go back

10/10

Exceptional

27 Apr 2026

Joni

Clean, helpful staff, great food, walkable to many sites

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Mary Arlen

The staff was very polite and helpful. The courtyard was beautiful we really enjoyed our stay.

Family_with_children

8/10

Excellent

26 Apr 2026

Nick

Wide window on Breakfast time (7-11) yet selection and restocking fell off a cliff after 9.30. Staffing levels seemed low and not overly motivated.

Partner

6/10

Pleasant

21 Apr 2026

Robyn

A bit far from city center area. Front desk staff was very nice. Restaurant was bad. Breakfast was just OK.

Family

8/10

Excellent

21 Apr 2026

Dana

Great location and nice hotel. Basic with the amenities, towels, and those details. Other than that, we enjoyed it and were comfortable. Rooms was nice size, and patio lovely. Food at the hotel bar less then delicious.

10/10

Exceptional

19 Apr 2026

Lynsey

A beautiful hotel in a lovely quiet location a short walk from the busy centre. The reception staff were very friendly and helpful. On several occasions they called restaurants to make reservations for us. The breakfast was good with plenty of choice. There is a lovely courtyard to sit and enjoy drinks and snacks day or night. Overall we loved our stay and would return.

10/10

Exceptional

18 Apr 2026

Simon Dyson

Great mix of buffet and cooked breakfast, quiet and relaxing hotel

Friends

10/10

Exceptional

16 Apr 2026

Michele

The staff is unbelievable! So helpful, accommodating, and sweet!!

Partner

10/10

Exceptional

15 Apr 2026

Callum

The Hoxton never disappoints. 3rd stay at a Hoxton after Rome and Edinburgh. They are all on par. The staff are lovely. The rooms are gorgeous and just the whole vibe of the place is good. Slightly out from the centre about a 15 minute walk to the Duomo but nice as quiet. Coffee shop in the hotel served nice coffee and there was a small pizzeria over the road ran by the loveliest old man. Drinks in the restaurant were also delicious.

Partner

10/10

Exceptional

15 Apr 2026

Cassandra

Beautiful hotel, the courtyard especially with the large fountain was so relaxing. We had a roomy room and it was very spacious, nicely decorated and comfortable. Breakfast was delicious and we have to point out Francesco who was so lovely and welcoming, we looked forward to seeing him each morning. We ate in Alessio for dinner which was fabulous and had a good atmosphere. It was busy so you’ll need to book. The whole hotel was just lovely and all staff were very friendly and helpful. We loved it and didn’t want to leave.

Partner

8/10

Excellent

13 Apr 2026

Ade

The staff was great ,Virginia was outstanding.

10/10

Exceptional

11 Apr 2026

Loraine

Clean and spacious room. Restaurant had good options and caffe was open early to grab a coffe and pastry before our day.

10/10

Exceptional

04 Apr 2026

Carlos

Nice and renovated hotel in a quiet are of Florence

Partner

10/10

Exceptional

02 Apr 2026

Maxine Caroline

Although described as 'cosy', our room was more than ample for our stay. The addition of a small fridge is excellent, as was the response for additional tea and coffee! The staff were all extremely friendly and helpful. Will definitely stay again.

Partner

10/10

Exceptional

02 Apr 2026

Nikki

Delightful staff, lovely common spaces, delicious breakfast and great room!

Partner

10/10

Exceptional

01 Apr 2026

Hilario

Charming hotel with great customer services. Staff was very nice and helpful. Food was good for breakfast and dinner nice cafe area too. Outdoor area nice as well but it was too cold at the time to enjoy it. Hotel was clean. All I can suggest is more pillows.
Thank you!

Partner

10/10

Exceptional

01 Apr 2026

IHSSAN

Didn't have breakfast

10/10

Exceptional

01 Apr 2026

April

I can’t say enough amazing things about this hotel! Not one complaint! Love my daily cappaciano in the cozy breakfast area. Would definitely stay again . A bit of a walk to downtown but near commuter station.

8/10

Excellent

30 Mar 2026

Asha

Very supportive staff
Excellent care

Partner

6/10

Pleasant

29 Mar 2026

Lydia

The room was clean and staff were very nice. My main complaints are that the shower never got hot. It wasn't cold but it definitely wasn't hot. Even when all the way up. The bed was also a bit average or below

Partner

8/10

Excellent

26 Mar 2026

James

Check in was super quick and easy, staff were lovely and helpful. The hotel in general is modern and stylish with good character.
Our room was nice, we paid more to have a bigger room but actually it was too big, almost echoing. Walls were plain, needed some more furniture to fill the space. Our room was nice and warm when we turned the heating on. However our bathroom was always very cold.
Overall, was a very pleasant stay.

Partner

10/10

Exceptional

24 Mar 2026

Amy

Great

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Michael

Staff were very helpful.

10/10

Exceptional

23 Mar 2026

Laura

Great location

Self

10/10

Exceptional

15 Mar 2026

Jill

The Staff at the Hoxton were very nice, enjoyed chatting with them, and they answered all questions. They helped arrange a very early taxi pickup - 4 am. The outdoor patio area was one of my favorites. I enjoyed the outdoors while sipping a prosecco or reading on the very comfy furniture. The attached restaurant was very good - a little pricey.

Family

10/10

Exceptional

14 Mar 2026

Marguerite

The most adorable hotel! The location is not the most ideal, but it was worth it! The cafe in the morning was delicious. The room was the most spacious and comfortable hotel that we stayed at on our Europe trip.

Partner

10/10

Exceptional

13 Mar 2026

Louise

We had a lovely stay at The Hoxton. Beautifully furnished throughout, with an amazing bathroom and fab courtyard area for drinks. The staff couldn’t do enough for you and were very welcoming. The location is slightly out of the main town but means it’s nice and quiet and there are a few cafes around that feel very local and authentic. We’d definitely stay here again if we returned to Florence!

Partner

10/10

Exceptional

10 Mar 2026

Karen

Very friendly staff

Family

8/10

Excellent

08 Mar 2026

Charlie

Staff, the cafe and bar were great. Not much storage space in the bedroom and the central courtyard looks a little unloved. Comfortable bed and great pillows, so overall would recommend

Friends

10/10

Exceptional

08 Mar 2026

Richard

The staff is amazing and very helpful and friendly. A new employee Julian was very helpful. He had just been there 3 days and was very engaging.

Partner

10/10

Exceptional

02 Mar 2026

Cheree

Great hotel - room was lovely - bed

10/10

Exceptional

02 Mar 2026

Shefer

For reference, we are a young couple and are well travelled.
I can't recommend this hotel enough honestly.
- Staff: SO FRIENDLY! So informal, helpful, funny, and trying their best to help customers. Every staff member was smiling and just awesome! Kudos to the hotel management for training such an amazing staff.
- Room: super clean, we checked the toilet, shower and for dust, but it was clean and sorted. The esthetics were cute and home-like. The shower is HUGE! There are hot waters \"on command\". The bed is amazing, the pillows were slightly too soft for me but it's just a personal preference. The room is huge btw! I recommend to upgrade to the bigger room if possible!
- breakfast: the eggs are soooo good! And the rest of the food was good as well.
- Facilities: the hotel has a nice sitting area to relax, drink coffee, inside cafe and outside area.

Overall, I can't recommend this hotel enough especially thanks to the staff, 100% will come back and would recommend this to friends and family

Partner

6/10

Pleasant

26 Feb 2026

Bertram

Shower has mold, staff none existent. The only thing it has going for it is breakfast and parking. Which was expensive but necessary when traveling with family for a month.

Family

10/10

Exceptional

09 Feb 2026

Eglee

Loved my stay at The Hoxton Florence. Beautiful design, super comfy rooms, and such a relaxed, cool vibe throughout the hotel. The staff were genuinely friendly and made everything feel effortless. Great location too—close to everything but still calm and quiet. Stylish without being pretentious. Would 100% stay here again.

10/10

Exceptional

08 Feb 2026

Tonya

Spacious room. Great location. Beautiful restaurant & courtyard.

Leisure Partner

10/10

Exceptional

22 Jan 2026

cyril

Highly recommended

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Erica

Great welcome, excellent quality, fabulous location

Leisure Self

10/10

Exceptional

18 Jan 2026

Marilyn

I love the Hoxton Hotels. Properties are clean, comfortable and have a very young vibe. The bars are really good as well.
The bed was very comfortable.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Jess

The room was beautiful and clean and soundproof! The staff were amazing and went out of their way to help us when we discovered we had left our passports in Bologna

Leisure Partner

10/10

Exceptional

08 Jan 2026

Cheryl

Fabulous hotel with amazing staff. Great bar and restaurant too. Location is ideal … short walk to luxury shopping!

Leisure Self

10/10

Exceptional

07 Jan 2026

Stan

Staff was friendly and helpful. Room was small, but beautiful. Great sheets and bedding!

10/10

Exceptional

06 Jan 2026

Radu

In peak winter when it's about 0 or - degrees, the AC/heating in the room need to be kept on like 28 degrees for the temperature in the room to be nice, especially at night. Or ask for another duvet.

Depends on each person's tolerance for heat and cold though I guess.

Leisure Partner

8/10

Excellent

04 Jan 2026

Shóna

Lovely decor but bed was very noisy and very close to the entry door to the room. Hotel layout is disjointed compared to other Hoxton’s which makes it feel more private but takes away that typical buzz

Partner

10/10

Exceptional

03 Jan 2026

Christie

Excellent experience. Amazing staff and wonderful property.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Xiomara

We had a wonderful stay at The Hoxton Florence. The bed was extremely comfortable, and the room was spotless and beautifully designed. We booked a room with a terrace and an outdoor tub. While we didn’t use the tub since it was winter, we absolutely loved spending time on the terrace. December weather in Florence was gorgeous, lots of sun and comfortable with just a light jacket during the day.

The view from the terrace isn’t much to write home about since the walls are quite high, so you mostly see the sky (and a few construction cranes), but it still felt peaceful and private.

Breakfast was excellent and well worth paying extra for. We wanted to avoid the hassle of finding a breakfast spot each morning, and this made things easy. They offer a buffet, but you can also order hot plates like avocado toast, eggs, bacon, and more—everything we tried was delicious.

The hotel itself is beautifully decorated, and the staff was friendly, welcoming, and gave great recommendations. We didn’t use public transportation at all and walked everywhere. The location is great if you don’t mind a 15–30 minute walk, which honestly is part of the magic of Florence—you’ll stumble upon hidden gems along the way.

The only downside: when you flush the toilet, it tends to splash upward, so definitely close the lid before flushing.

Overall, a lovely stay and a hotel we’d happily return to.

10/10

Exceptional

26 Dec 2025

Mohammad

Decent hotel with beautiful interior and friendly staff.

10/10

Exceptional

20 Dec 2025

Sylvia

Beautiful hotel. New and loved my terrace room. Even in the winter. The grounds must be absolutely gorgeous in full bloom in the summer. Can’t wait to go back. The hotel has more outdoor lounging space than indoor.

Leisure Self

6/10

Pleasant

07 Dec 2025

Stephanie

Nicely designed but amenities do not match

Leisure Partner

10/10

Exceptional

04 Dec 2025

Nikki

The staff were very attentive. The hotel is located at a quiet street which I like, quiet but not like in a dark alley or on a scary street. It is a safe neighbourhood and there is bus stop and tram stop nearby.The room and bathroom were spacious compared to most hotels I have stayed in Europe

Leisure Family

10/10

Exceptional

30 Nov 2025

Cecilia

The staff was excellent and very quick and efficient in helping us arrange a taxi. The room upgrade was a special touch and greatly appreciated. The room itself was very clean, spacious, and quiet. The only small note I would mention is that the sleeping pillows felt a bit lightweight and could use a little improvement. Other than that, everything was perfect.

Leisure Friends

10/10

Exceptional

22 Nov 2025

Stephen

Staff

10/10

Exceptional

17 Nov 2025

Angelo

Rooms were fantastic

10/10

Exceptional

15 Nov 2025

Roberto

Great service and comfortable room. Thank you!

10/10

Exceptional

13 Nov 2025

Karen

Excellent hotel-very comfortable & great staff. Would suggest more info re room would have helped (or signposted how to access). Wish we'd found the cinnamon buns earlier.

Leisure

10/10

Exceptional

12 Nov 2025

Bruna

The staff were amazing, super attentive! Catarina was exceptional her attention to detail, super informative and her customer service skills was on point ! Great hotel, super clean, food is great and good walking distance to the duomo and other sight seeing options.

Leisure Self

4/10

Poor

11 Nov 2025

Hannah

I did not enjoy my stay at this hotel.

Unfortunately, I did not receive the room I booked — I had reserved a balcony room, but was instead given a ground-floor room. The reception staff were not very friendly or welcoming, especially in comparison to the team at The Hoxton in Rome, who were professional, warm, and incredibly helpful.

The room itself was disappointing: it felt dusty, the floor didn’t seem to have been properly cleaned, and there was a spider web on the ceiling. On my last night, I even found a spider on my bed. Overall, I couldn’t wait to check out.

The only positive was the location, which was about a 25-minute walk to the main square. Unfortunately, I will not be staying here again.

Leisure Self

10/10

Exceptional

10 Nov 2025

Carlos

Staff was great

Leisure Partner

10/10

Exceptional

06 Nov 2025

Tim

Great staff, wonderfully appointed and great area outside the hustle but still filled with great spots to eat and drink. The area also seems to attract local students and that keeps it young and vibrant.

Partner

10/10

Exceptional

04 Nov 2025

Philip

Superb

10/10

Exceptional

01 Nov 2025

Lauren

Staff was incredibly courteous and fun and helpful. Beautiful space, really enjoyed our short time.

Leisure Partner