Name: De La Pace, Sure Hotel Collection by Best Western
Address: Via Alfonso Lamarmora 28, 28, Firenze, 50121, IT

10/10

Exceptional

11 Jul 2026

Saravanan

Excellent staff

8/10

Excellent

25 May 2026

veronica reyes

Location is far from SM Novella station. I think it’ll help if hotel can help on how to use tram from the station to the hotel.

Family

10/10

Exceptional

20 Nov 2025

Alice

The room and bathroom were spotless and BEAUTIFUL!! The breakfast was delicious and had a wide variety of choices. The staff was very pleasant and helpful.

Leisure Family

10/10

Exceptional

05 Jun 2025

Holly

Conveniently located for exploring the city.

Leisure Family

10/10

Exceptional

07 May 2025

Walid

Clean, Excellent customer service and breakfast

Leisure Family

10/10

Exceptional

05 Apr 2025

Russell

If staying in Florence, you HAVE TO stay here! So convenient to the sites, yet just off the beaten path so it’s quiet. The T2 tram stop is right out front of the hotel. Takes you to SMN train station in 5 minutes for your day trips and takes 20 min to get directly to the airport.
The staff is amazingly friendly and helpful. Dimitri was so kind and helpful during our entire stay. He’s a gem!
Breakfast in the lobby starts the day out just right.
Lastly, if you’re lucky, Maggie the golden retriever might be laying in the lobby. So sweet and gentle. Gives the place a homey feel.
Can’t say enough great things about this hotel!

Leisure Family

10/10

Exceptional

08 Mar 2025

Roberto

Nice hotel, front desk was amazing & helpful .

8/10

Excellent

24 Jul 2024

Atle

Great with 5th floor room with a balcony!
The breakfast room was very warm, unpleasant.
With Limited choice.
Good location.

Leisure Partner

10/10

Exceptional

12 Jul 2024

Jagtar

Nice property. Neat and clean great staff

Leisure Family

4/10

Poor

27 May 2024

Faisal

I recently stayed at this hotel, and unfortunately, my experience was far from satisfactory.

Upon arrival, I was greeted by two dogs at the entrance, which gave a poor first impression. The lobby and entrance area were noticeably dirty and unkempt.

The condition of my room was equally disappointing. It was very outdated, with worn-out furniture and decor that seemed decades old. The cleanliness of the room was questionable, adding to my discomfort. Additionally, the shower door would only close halfway, causing water to spill out onto the bathroom floor, which was both inconvenient and hazardous.

Overall, I was very dissatisfied with my stay, especially considering the price we paid. I would not recommend this hotel to others unless significant improvements are made.

Leisure Family

8/10

Excellent

28 Sep 2023

Vanush

The hotel staff was very friendly. The room was pretty dated but clean. The location was very quiet.

Leisure

10/10

Exceptional

13 Jul 2023

Raymond

Walkable distance from the center of Florence. Excellent breakfast buffet and kind service.

Leisure Partner

10/10

Exceptional

14 Jun 2023

Esteban

Staff was fabulous! They serve the best capuchinos! Friendly service and very secure!

Leisure Partner

10/10

Exceptional

13 Jun 2023

Nathalie

This hotel was very convenient for a quick stay in Florence.

Leisure Family

10/10

Exceptional

28 Mar 2023

Judi

Spacious room. Delicious breakfast. Very helpful staff!

Leisure Family

6/10

Pleasant

17 Sep 2022

Vernita

This hotel is great for its location and the front clerks were very friendly and helpful especially the gentlemen than worked in the evenings. He was very helpful. Thank you. My only complain for the hotel is that it smells weird inside. Because it is such an old building more attention should be given to its maintenance. The breakfast however was spectacular.

Business_and_leisure Family

10/10

Exceptional

08 Aug 2022

Lark

Friendly staff, nice, clean, simple rooms with high ceilings and stable wifi. Everything you need at a reasonable price in a great location. The place was much better than I had anticipated! The helpful, kind front desk staff was refreshing and appreciated.

Leisure Self

10/10

Exceptional

18 Apr 2022

Luz

Everything

Leisure Friends

10/10

Exceptional

20 Feb 2022

Heather

The family room is great. It was nice to not worry about breakfast as it was provided with our stay. The hotel dogs were a hit with my children! The hotel front desk people were always so helpful whether looking for a restaurant or coordinating our checkout for our train.

Friends_and_family Family

10/10

Exceptional

12 Dec 2021

Michal

Will be back

Excellent location, very friendly staff, well-appointed rooms, great breakfast.

Business

10/10

Exceptional

19 Oct 2021

GRACE

Lovely hotel, great location, 10 min stroll to Il Duomo. Lovely staff, with great restaurant recommendations. Good breakfast. Ideal City break hotel

Partner

10/10

Exceptional

12 Sep 2021

Ginger or Joseph

Nice, tidy, clean, friendly staff

Staff was friendly and attentive. Nicely decorated throughout. We looked foward to breakfast every day. We would stay again.

Partner

4/10

Poor

08 Aug 2021

Verified traveler

These rooms are really rundown. Totally did not match the rooms posted online. Was hugely disappointed. Would not stay here again.

Staff was super nice though.

Leisure Friends

10/10

Exceptional

03 Aug 2021

Verified traveler

Excellent service!

6/10

Pleasant

13 Feb 2020

Verified traveler

Good size, but not great value for money

Lovely big room but very old heating. Radiator dripped all night, as the area is silent it woke me up at 2am and it was so annoying it was impossible to get back to sleep. Breakfast wasn't out on time and was pretty substandard when it was (powder/packet eggs and only one other hot food item, tinned fruit). Overall not worth the €100 or so for a king room - stay closer to town in a boutique place for a better experience.

Partner

10/10

Exceptional

25 Oct 2019

Verified traveler

Beautiful room, lovely high ceilings. Alice the receptionist was amazing, she went above and beyond to help us.

Leisure Friends

8/10

Excellent

09 Oct 2019

Caron

Room was small. Fine for a short stay.

Check in was easy. Service was very good. The room was clean. The free breakfast was good and plentiful. The room I stayed in was very small and it could use remodeling. My daughter and I were traveling together and the distance between the bottom of the bed and the wall with the tv was so small we couldn’t pass at the same time. The room would have been fine for one person on a short stay. I think they may be remodeling some rooms. The morning that we left the room next to ours was being renovated.

Friends_and_family Family

8/10

Excellent

06 Oct 2019

Elizabeth

Nice breakfast

Nice hotel
Lovely big bed
Lots of little steps I kept tripping on!!

Partner

4/10

Poor

28 Sep 2019

Verified traveler

Not great.

Bitten by mosquitos. Spent the rest of my vacation itching bites all over my and my wife’s bodies. No AC at all. Not as advertised. Parking and getting to the hotel is not very well communicated.

Partner

10/10

Exceptional

25 Sep 2019

Edward

Both Receptionist are very helpful and accommodating.

Partner

10/10

Exceptional

21 Aug 2019

Verified traveler

Very nice and clean hotel and the stuff was very friendly

Family

10/10

Exceptional

18 Aug 2019

Verified traveler

The Wi fi was terrible, but the rest of the hotel was good the staff were helpful and resolved our issues

Leisure Partner

8/10

Excellent

01 Jul 2019

Subir

Nice people. Felt very comfortable

Excellent friendly and very good people

Family

6/10

Pleasant

26 Jun 2019

Steven

Okay!

Good location. Very small room for 3 people.

Family

10/10

Exceptional

20 Jun 2019

Verified traveler

Love the place I will stay there agin and will recommend my friends

Leisure Family

8/10

Excellent

07 May 2019

Verified traveler

Had big luggage so glad there was a lift. Front desk staff very nice every fine and very helpful. Very clean room and walking distance to everything.

Leisure Partner

8/10

Excellent

04 Jun 2018

Mark

Lovely Place.

Great Hotel with a very boutique feel. Classic structure (some Victorian and Classic Euro architecture that has been restored. Service is great - 4/5. The Condition isn't like what you would find in Downton London or NYC, but for the price point, I am certainly not complaining. The only caveat to this is that its certainly a walk to the center of Florence (so beware if you have knee problems or walking problems). However, it was fine with me as I considered that extra exercise. If I return to florence, I am 100% certain that I will stay here.

Family

8/10

Excellent

30 May 2018

Jeanette

Great location

Great location. Staff was nice, the room was comfortable but the bathroom seem that need it an upgrade. At least is was bigger than some other bathrooms in Europe. breakfast was good too.

Partner

10/10

Exceptional

11 May 2018

Lana

It was a lovely hotel. Close enough to all the amenities but far away for quietness.

10/10

Exceptional

17 Mar 2018

Hugh

Restful hotel

This was a beautiful location and the hotel staff were very accommodating.
Good breakfast service.

Partner

8/10

Excellent

03 Jan 2018

Leonardo

Ok for the price. Wifi did not work had to use my own. One of the power outlets was not working and the shower did not have a door or cover to stop water from coming outside, always had to clean when taking the shower. Location was perfect and bedroom was clean and spacious.

Family

6/10

Pleasant

27 Dec 2017

Kenji

Too cold at night

Family

10/10

Exceptional

26 Dec 2017

emma

Great location

Location is close to everything and easy to get to by public transportation. Carla was amazing she was friendly and kind to us. The next day we has an early train at 7am to pisa so we would have to miss breakfast when we returned the door was still open amd cookies were out we thought we could help ourselves to being screamed at by one of the staff in front of other guest. Later that night i asked a Russian lady for advice and she was too aggressive and seemed like she didn't want to bother helping us. Even till our check out carla and the night man was our best experience in customer service. Overall the room was beautiful best in Italy so far from our tour of italy and best breakfast selection. The other staff were pleseant and one man that works during the breakfast I'm not sure if he is phillipino but he was very hard working and kind. Overall great place to stay.

8/10

Excellent

04 Sep 2017

Susan

The staff is fabulous

8/10

Excellent

25 Aug 2017

Verified traveler

Nice cosy hotel

Stayed here during what I would call a heatwave in Florence.
Walking distance to a few good recommended restaurants.
Also, 10mins from the Accademia. The hotel also helps with booking tours if you're interested.
Breakfast available - only went once and I stayed here for four days.
Showers are more like wet rooms and not actual showers/bathrooms

8/10

Excellent

21 Aug 2017

Malia

Got tickets!

Everything was great except for the driving thru the city. Pulled in through the residential district where the hotel is and got a ticket because I'm not a resident. Hotels should warning on the websites.
I specially for the tourist.

Partner

8/10

Excellent

22 Jul 2017

Verified traveler

Nice hotel close to everything

We didn't spend much time in the hotel but the staff was excellent.The experience was great!
Great staff!

6/10

Pleasant

16 Jun 2017

Avril

Dissapointed

The shower had no power and would not stay in position once turned on. No full length mirror in room a huge mirror above the bed which was too high to see anything in. Hair dryer not working. Lift only fit for 2 people with cases and pretty antiquated. Wardrobe rail going wrong way so most of wardrobe space was not useable. Some staff not very friendly and quite sullen. The 2 dogs there were lovely.

Family

10/10

Exceptional

13 May 2017

STefanie

Very personal

A classy place with a soul, beautifully designed rooms. Quite yet urban. The hotel director got out of her way to help me find the most original gifts for my friends.

8/10

Excellent

02 Sep 2016

Adrian

Great Hotel. Great Location.

Stayed here for 1 night on our way to the south of Italy from GB. Beware of parking costs if driving; much more than I expected. Concierge recommended and booked a nice restaurant near-by. Very good location for sight-seeing. 5mins walk to the Duomo. Room was spacious, clean and comfortable. We would definitely stay here again.

Partner

10/10

Exceptional

31 Aug 2016

Roslynn

Friendly staff and great location!

The staff was the best part of the experience. They were very knowledgable and went out of their way to make our visit to Florence memorable. If you are not familiar with Florence then I would consult them before you make any reservations for museums. We made reservations for places that we did not need to and ended up paying more money. Also, they can make any reservations for you day of. They made a reservation for the Uffizi museum for us a few hours before and advised us what other places to see in the city. The location is perfect! It is an eight minute walk to Accademia Gallery, ten minute walk to the Duomo and Central Market and another five minutes to Uffizi museum. The rooms are great for the price with nice vaulted ceilings so they don't make you feel as crammed as many other hotels in Italy. The breakfast was not that good, but no hotels in Italy have good breakfasts in my opinion... Also there is an adorable dog that greets you when you walk in! I would recommend to anyone!

6/10

Pleasant

03 Aug 2016

Verified traveler

Nice location for walking to city center.

Hotel had good atmosphere, wonderful staff and good location.

8/10

Excellent

18 Jul 2016

Ronald

excellent budget friendly hotel

Easy walk to the central market.

Family

8/10

Excellent

28 Jun 2016

Jim

Ok, not perfect.

Hotel was modern, breakfast was great. Parking was off site and you have to drive into the \"zone\" to get there. A bit intimidating but they assured us we would not get a ticket in 6 months. If I had understood the parking, I would have stayed closer to the old city.

Partner

10/10

Exceptional

17 Apr 2016

Rhona

Florence

A great hotel. A lovely room. My request for shower only was granted. Fridge, kettle and safety deposit box provided. Free wifi in rooms. Easy walk into the city.

6/10

Pleasant

08 Mar 2016

John

toilet was right next to the window, that had a view on the interior \"garden\", with very transparent curtains...

10/10

Exceptional

12 Sep 2015

Jack and Raz

Lovely beautiful hotel, lovely location

This was a beautiful large room with a wonderful location, the staff were friendly and everything was clean. Down the road was duomo and the academia and we were just far enough away to be out of earshot from the noise of the centre. My boyfriend and I would definitely recommend this hotel.

8/10

Excellent

24 Jul 2015

Jean-Philippe

Good location and ok rooms

Hotel very convinently located, walking distance to everything.
I booked 2 rooms for 4 people, one was nice the other had a bit older furniture. The staff spoke good English and were firendly and helpful.

Family

6/10

Pleasant

11 Jul 2015

Donald

La Pace, cupboard under the stairs.

I am a tough guy to disappoint. Alas, we stayed in a room that was located between the smokey maintenance room (and thus our room) and the security office .. access via an always closed side door near the lobby. There were nondescript shipping boxes piled outside of our room in the maintenance hallway waiting to be taken elsewhere. It was like living with Vernon and Petunia under the stairs at 4 Privet drive. Use of the non enclosed shower would soak the entire bathroom floor .. whereupon we used the cloth napkins hung in the bathroom to mop it and prevent injury. Breakfast was included.

Partner

8/10

Excellent

07 Jul 2015

Verified traveler

Convenient location, and helpful staff

Partner

6/10

Pleasant

04 Jul 2015

Verified traveler

Far walk from centre, had no hot water and when asked for the third time was told I was leaving the next day anyway. I was there fir 3 days. He couldn't understand why I didn't have it, he had hot water in the bar!

Family

8/10

Excellent

09 Jun 2015

Stephanie

de la pace - ☺

Booking a hotel by photo and not sure of where you are going to be is difficult. This is a nice comfortable hotel, staff very helpful. Decor nice and kettle in room (Kettle important to me). Electrics to the hairdryer in bathroom a bit suspect. No plug near a mirror to use hot brush or tongs. Air conditioning is controlled from the front desk so you have to ask for it to be put on. Not a problem if you are out all day, just need to ask.

Nice breakfast. Close to amenities, ten minutes walk to duomo. Restaurants down side streets are good
and a bit cheaper than in the middle of town, would recommend for families..

Family

6/10

Pleasant

18 May 2015

Verified traveler

Nothing to write home about.....

Good location but rooms not great. It's a rather tired hotel. Absolutely nothing exceptional about it. Air con poor, wifi poor, room ambience poor. Poor soundproofing. Uncomfortable bed, intermittent hot water from the shower. Poor wardrobe. Idiosyncratic lighting - limited power points - generally uncomfortable.

10/10

Exceptional

16 May 2015

Kyle

Nice hotel.

Well located comfortable hotel.Helpful staff. Family run hotel.

Partner

10/10

Exceptional

12 May 2015

Amy

Florence

George was so helpful. Lead us to awesome restaurants!

Family

8/10

Excellent

13 Apr 2015

shinny

great surpise!

the hotel is very well decorated and confortable. the staff is charming. the only non positive thing is the breakfast coffee: disgusting!

8/10

Excellent

13 Apr 2015

Verified traveler

Hotel a short walk from all major attractions

Only issue with hotel was that our safe was broke and once reported wasnt fixed which made me bit uncomfortable regarding money and passports. Hotel offered to keep for us then proceeded to put in dock where room keys were kept. Apart from that had beautiful view from our balcony at top of hotel. Bed extremely comfortable could have taken home with me. Room had tea and coffee facilities which were replenished every day, as were clean towels. Breakfast lovely

8/10

Excellent

10 Apr 2015

Lorna

Perfect hotel for exploring Florence

We had a very relaxing stay and really appreciated being able to walk everywhere.The hotel was very quiet with good soundproofing.

6/10

Pleasant

06 Apr 2015

Masako O.

Great vacay spot some drawbacks

So we booked this hotel while en route from Rome. Loved the location and glean enough rooms. Beautiful balcony with amazing view and overall loved the stay... But worst part was that we were there in summer... The room was sweltering, but no ac. We kept balcony doors open for air, but still soooooo hot and Mosquitos came in sworms so the sleep was poor. Still the experience outweighed discomfort and ok hotel for the price

Partner

6/10

Pleasant

28 Feb 2015

Verified traveler

Ok hotel

Off the beaten track but was excellent for the money

8/10

Excellent

25 Feb 2015

Robin

February visit

Good value for money and convenient--you can walk most of the centre. Reception could do with a revamp.

6/10

Pleasant

17 Nov 2014

Verified traveler

Good location and friendly staff. Needs updating.

The hotel was in a good location about a 10-15 minute walk to the Duomo. The breakfast was quite good. Staff were friendly and helpful. I did not hear any street noise as my room faced a courtyard; however, I could clearly hear the elevator doors slam open and close as my room was right nest to the elevator. The water pressure and temperature was terrible in the shower. It slowly came out and did not maintain a warm temperature. The rooms could be updated as they looked a bit dingy and I could feel the springs in the bed.

Family

8/10

Excellent

06 Oct 2014

Roxie

Goood choice steps away from the congestion

We liked being away from the congestion of the tourist area - but still close to the sights. Good restaurants nearby that are not filled with tourists. #17 bus stops right in front and it comes from the train station. The front desk staff is very helpful. The breakfast is a little sparse - but adequate. Safe and clean. They had a safe deposit box in the room. It's in an old building - once a family home so don't expect the rooms to be all the same. It was a good choice for us.

Partner

6/10

Pleasant

08 Sep 2014

Roxana

Good location

The hotel is conveniently situated at 10 min walk from train station and close to city center. The place was very clean and staff very helpful but the hotel could use some refurbishment. Overall a good stay

Partner

10/10

Exceptional

29 Aug 2014

Gassie

Overall Top of the Line - very friendly

The stay at Hotel De La Pace was fantastic and the front of house exceptional. Thoroughly enjoyed the stay and would recommend the Hotel to others. Knowledge of Florence and the attractions was great and practical. Very good value and great place to stay. Thankyou.

Family

4/10

Poor

08 Aug 2014

Justine

Lovely staff

BrillIant staff but room wasn't great. So many Mosquitos and smudges over wall, also funny smell. Good location and breakfast was nice. They had a sweet dog as well.

8/10

Excellent

01 Aug 2014

Verified traveler

Good location

Good value hotel, clean and comfortable. Helpful staff. Great location for walking into town, 5 min from St Marco Square and Accademia, 15 min from Uffizi.

8/10

Excellent

09 Jul 2014

D

Friendly Hotel

Location close to hop on off bus service to get all over city. 25 minute walk to Florence center (Domo). Friendly staff. Breakfast good but could do with frequent top ups if busy I.e. After 08.30 or so.

8/10

Excellent

11 Apr 2014

Verified traveler

Lovely place to stay!

Really enjoyed my stay. The only complaint is that breakfast was until 9:30 and by 8:30 there was no fruit or bread and a very sad looking buffet. The location was good, a quick walk down the street and I was in the centre. I'll definately be back!

10/10

Exceptional

23 Mar 2014

Verified traveler

The hotels is very descent, clean, well maintained. The rooms are very clean. The breakfast is not lavish, but is OK. The only issue is that the hotel is not really in the heart of the city center: it is about 10 min walk from Piazza San Marco, and accordingly about 20-25 min walk from Duomo. But the bus stop is right next to the hotel. So all is all-- this is one of the best hotels I have stayed in Florence for a reasonable price. I would stay here again.

4/10

Poor

27 Nov 2013

Staci

will stay somewhere else next time

not very clean room, no water pressure, tv was static, breakfast was great first day, but was a bare minimum by the third day. shower has a 1/2 door so water gets out very easily.

Family

10/10

Exceptional

16 Oct 2013

Verified traveler

close to the centre florence

nice area & easy to travel from the hotel . great buffet too

6/10

Pleasant

30 Sep 2013

Annette

Pretty average hotel

This hotel was in a pretty good location. The beds were not comfortable and the wifi was very unstable. The rooms were decent but not many outlets or a tv.

Family

4/10

Poor

23 Sep 2013

Mike

location good; that's about it.

The location is good; it's in the historic center. Other than that, I have little to say that's favorable about the hotel. A/C didn't work. When I went down to the receptionist (an older man), he messed around on his computer and assured me that it was now working. He went through this little skit on two occasions. The A/C never actually came on. A side note: I told him that I had another question one time, and he actually loudly sighed just to make sure that I was a bother. I assure you that I'm not someone with a lot of expectations. Also, despite the fact that this website and the hotel's literature mentions free bicycle use, when I asked to use one, the receptionist wanted to charge me. So, I cancelled. This is, I'd say, a two star hotel with surly receptionists.

Family

6/10

Pleasant

25 Aug 2013

womyninred

Nice Room, Tiny Shower

Nice room, but very tiny shower! If you stay on the first floor be prepared to hear everything from the kitchen to the elevator door open and close! It is walking distance from everything and the staff is VERY helpful!! I would recommend to my friends!

Family

4/10

Poor

12 Aug 2013

Verified traveler

Disappointing

Several maintenance issues, which did not get fixed during our stay. Pedantic and uninterested staff. Surprising as apparently this is a family run business, yet it was clear they do not enjoy their work. Big long faces and not looking into ones face when approached or spoken to.
We were two separate families in two rooms. In ours the door would not lock and during the whole week I had to take the handle off the door when leaving room. The supposed Wi-fi never worked and was given some made up excuse. Our friends suffered a great deal more with no air conditioning and when finally moved, after much complaining, they were given another room also with no air conditioning,(Florence was 37 degrees during the day the whole week).
We both mistakenly booked 1 day short of our stay for which we had to re-book the last night at a higher cost. Rather than graciously helping us sort out the issue, we were reprimanded and scolded by the owner.
Disappointing as the actual premises and location would make a great hotel if the right people managed it.

6/10

Pleasant

04 Aug 2013

Suz

Ok

I think the only good thing about this hotel was it's location. It was pretty close walking distance to Florence, which was nice. I didn't think the room was very clean, the floors especially. There was no AC and no internet.

10/10

Exceptional

15 Jul 2013

BR

Lovely place, good location

Lovely staff, easy walk to center, not far from train station, was just lovely!

8/10

Excellent

15 Jul 2013

Verified traveler

Florence

The hotel was in a grest location. Staff was friendly and the room was clean. Very nice view from the balcony.

6/10

Pleasant

13 Jul 2013

Verified traveler

Nice hotel. Parking available for price.

Nice hotel. Good continental breakfast (the usual for european breakfasts). Close to the Gallería del la Accademia. However, its located in a residential area so there is not much nearby. Would recommend. Good option if you have a car because they offer a parking service for a low fee.

10/10

Exceptional

01 Jul 2013

S.P.

Walking distance to most sights

Clean, comfortable, safe! Nice breakfast included, and helpful staff.

Family

8/10

Excellent

21 May 2013

Maura and Sara

convenient location

welcoming helpful staff, great room,location,and breakfast

4/10

Poor

13 May 2013

Max

bad experience

The location is great.... the service is indifferent - maybe it was good some years ago but not any longer.

10/10

Exceptional

05 May 2013

Donal

Nice quiet hotel.Staff were very friendly and helpful .We had to leave early next morning but the gentleman at reception ensured we got breakfast before we left.

Partner

8/10

Excellent

19 Mar 2013

Mary Dynamite

Awesome Hotel

This hotel was amazing. The conceirge was incredibly knowledgable about the area and recommended some fantastic restaurants. The location of this hotel was steps away from the market as well as tons of museums and great architectural buildings. I will definitely stay here again.

Partner

6/10

Pleasant

06 Nov 2012

R Barnes

Close to sights but a real disappointment

The hotel is close to most sights but that is the only benefit. We were very disappointed with the lack of cleanliness in our room. There was accumulated dust under the bed, in the cupboard and around the furniture-it was evident that the room had not been properly cleaned for some time. The furnishings were old and some were broken. The TV and kettle didn't work and we needed to ask for assistance for this on several occasions. The cleaner left half used toilet paper from other rooms in our bathroom after the first night and we had to complain. The staff are very friendly and helpful but it would have been nice to not have those problems at all.

Partner

8/10

Excellent

06 Oct 2012

FJU

Quaint hotel. Great location. Straight path to the \"Centro\" (15 minute walk). You can see the Duomo from the front of the Hotel.

Family

10/10

Exceptional

19 Sep 2012

Angela

Centrally located in a quiet area

We knew we had to park in a garage nearby, but the hotel was difficult to find in a series of one-way streets. As it turned out, we called and were informed we could arrive and unload our things and someone would come to collect our car and take it to a garage. The hotel was nice, but the elevator was out of service and we had a 78 step climb to our room on the third floor. Luckily the room had A/C. Breakfast was good. Upon check-out, our car was brought back and payment should have been 24 euros per day. Were charged 30 euros per day because we had a larger car (Chrysler mini-van). The garage attendant said \"it's more because we didn't drive a Panda\". I thought that was wrong and he said he wasn't the boss to cahnge it. Overall OK stay, but we will not go back.

Family

8/10

Excellent

29 May 2012

Julie/Sydney

May 2012

We had superb service and enjoyed our stay. Gave us special attention.

4/10

Poor

28 May 2012

nir

OK but nothing worked fine

The rooms was clean and fine but many facilities in the hotel didin`t function : the \"nearbay parking\" is parking very difficult to get and very expensive ( 20 Euro ) and far. the shower didn`t work well and was very upsetting , the WIfi worthes nothing and signal was very week. Location is 20-25 minutes walk from historic centel which is too much.