Name: Acta Piramides
Address: De Las Acacias, 40, Madrid, 28005, ES

10/10

Exceptional

20 Jul 2026

David

Really nice reception and the housekeepers were AWESOME! Great location too!

10/10

Exceptional

17 Jul 2026

Janice

Excellent

Family

8/10

Excellent

17 Jul 2026

Neha

The hotel lobby made me a bit concerned about what the room would be like (it’s underwhelming), but our room was great. Plenty of space for our family of 4 and the AC worked very well (which was nice because it was very hot in Madrid during our stay). Breakfast was fine. One thing we noticed was there is no coffee maker or kettle in the room which nowadays seems quite standard. The location is a bit removed from the central city which was less ideal if you like walking

Family_with_children

8/10

Excellent

14 Jul 2026

Wayne

We only stayed one night so did not benefit from the hotel’s amenities. We were pleased with our room and found the staff very helpful.

Family_with_children

10/10

Exceptional

13 Jul 2026

John-David

Lovely hotel that was located withing close distance to several great restaurants and sites. Would definitely recommend!

Family_with_children

10/10

Exceptional

13 Jul 2026

Miguel

Clean room perfect

Self

10/10

Exceptional

13 Jul 2026

Lisbeth

My friend and I had an amazing time, staff was super nice, breakfast pretty good and location excellent.

10/10

Exceptional

08 Jul 2026

Ben

Breakfast was excellent. The host really looked after us and was brilliant in catering for a gluten free diet, preparing toast and pastries separately from the self-serve area. He was always very friendly and remembered our room number and dietary requirements daily. Thank you for helping us get off to the best start each day!

Partner

10/10

Exceptional

28 Jun 2026

thomas

Excellent win a very professional staff

10/10

Exceptional

21 Jun 2026

Matthew

Was great, quadruple room was perfect for families. Was very clean and the AC was perfect

Family_with_children

8/10

Excellent

21 Jun 2026

Igor

Everything was great,
Good room, clean, air conditioner worked well. The breakfast was pretty good.
Staff is nice and friendly. They helped me with early check-in, because we arrived earlier.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Michael

The overall room and bathroom were very nice. We had been traveling for almost 2 weeks in different locations and this was the last spot before going home. And it was so nice that this was our last location as it was the best on our travels. We were able to stretch out and relax for the last few days of our vacation. Thr snack bar in the hotel was nice the first day we got there for a quick snack and drink. Also the airport conditioning was lovely as it was pretty hot

Partner

10/10

Exceptional

15 Jun 2026

William

Everything is fine

Family

4/10

Poor

09 Jun 2026

Erica

There was no wash cloths available. There was no iron for the rooms only 1 iron for the entire hotel is unacceptable this should be standard!!!

10/10

Exceptional

06 Jun 2026

Eloisa

Room was very spacious and clean. Location was perfect, not too far from many of the popular places

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Tristan

Newly renovated, very clean. In a good location, above two train lines. My only complaint is the lack of amenities in the room; no iron, kettle, or bathroom amenities. Different from other Acta properties, which supply those things. Overall it was good.

Partner

10/10

Exceptional

02 Jun 2026

Lucia Marisol

The room and bathroom were clean and it was accurate with the description.
The breakfast was AMAZING! I ate so much because everything was delicious and the selection was great. It’s literally next to the metro station and it’s very walkable.
We all agreed that we would stay at this hotel again, for sure!

Friends_and_family Friends

2/10

Poor

27 May 2026

Joanie

I am not one to write reviews but after my experience I wanted to leave feedback in hopes that the property improves. The staff was rude on check-in and not at all attentive to our needs. The biggest thing was the air conditioner: we arrived in the middle of a heat wave and informed the staff that the ac was not working. A member of their staff informed me on the first night that they would set the temp (requested 20C) which did not happened and me and my partner were not able to sleep. The following morning, a different staff member informed me that “it was not possible and that all hotels in Madrid had to be set to 24C”…this was of course not true because on that evening I got a call from yet another staff member in the front desk informing me to move rooms with a working unit since ours was clearly broken. Now, I do appreciate their attempt to remedy the situation but for that much money I do not appreciate the dishonestly they used on two separate occasions. I’ll reiterate that I do not aim to deter people from booking this hotel but instead to let the staff know that we were deeply disappointed in our experience.

Partner

10/10

Exceptional

23 May 2026

Shahira

Hôtel location is excellent having bus station and metro station at one step of the hotel .
Staff are super helpful and v nice .
Room is clean . Breakfast is v good .

Family

10/10

Exceptional

14 May 2026

Michelle

Perfect location, highly recommend

10/10

Exceptional

06 May 2026

Samrawit

Room was clean, shower was wonderful. Near a metro which was ver convenient. Staff was good as well. I recommend this hotel

Family

10/10

Exceptional

05 May 2026

Mikhail

Very good room. Excellent breakfast and friendly staff.

Family_with_children

8/10

Excellent

23 Apr 2026

Mabel

Helpfull and kind staff, very good location.

10/10

Exceptional

18 Apr 2026

Kara

Lovely hotel

10/10

Exceptional

07 Apr 2026

Emmanuel

The location is truly unbeatable. Having the train station literally right outside the front door made arrivals and departures completely seamless. Despite being so close to a major transit hub, the area felt incredibly safe at all hours of the day and night.

6/10

Pleasant

02 Apr 2026

Tanya

Hot water cleannroom

8/10

Excellent

24 Mar 2026

Jessica

Thin walls very noisy at night, clean overall fresh towels

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Jemma

Clean rooms.
Helpful staff.
Perfect location rught next to a meteo stations with super easy access to madrid centre.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Radostina

Excellent hotel, perfect location.

Partner

10/10

Exceptional

14 Feb 2026

Juan

If you wanna feel welcome this is the place you’re looking for .

10/10

Exceptional

13 Feb 2026

Juan

Very clean room , excellent staff . The staff made us felt like we were family very welcome .

Leisure Family

10/10

Exceptional

10 Feb 2026

Wayne

Friendly staff that were polite through minor language barrier. Comfy room. Enjoyed stay and would recommend.

Self

10/10

Exceptional

08 Feb 2026

Ines

Great room and hotel

Leisure Partner

10/10

Exceptional

28 Jan 2026

Mohammad

Was a good stay

10/10

Exceptional

25 Jan 2026

Ana

Una experiencia realmente maravillosa en el Acta Pirámides de Madrid. El staff es extremadamente atento y encantador, siempre dispuesto a ayudar y con un trato impecable. El desayuno es excelente, muy completo y de gran calidad. Me sorprendió gratamente recibir un servicio de nivel cinco estrellas, incluso cuando el hotel no cuenta con esa categoría oficial. Sin dudas, un lugar al que volvería y que recomiendo totalmente.

Business_and_leisure Partner

2/10

Poor

17 Jan 2026

HESHAM

He does not treat customers with respect.

Friends_and_family Friends

6/10

Pleasant

25 Dec 2025

Gustavo

We didn't like the bed

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Jose

Me he quedado dos veces para mis vacaciones, sin duda repetiría otra vez

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Andrew

Ok. That's it. Reception staff were frosty, but I'll put that down to the idea they were very busy dealing with a lot of other guests that were fussy

Partner

8/10

Excellent

10 Dec 2025

Sanjay

Beautiful located hotel

10/10

Exceptional

09 Dec 2025

nina

Good clean room, close tincity center, 20-25 Min walk, responsive front desk, 2 renfe trains from airport

Partner

10/10

Exceptional

08 Dec 2025

Michael

The room was clean, spacious and comfortable. We enjoyed the 10% discount at the bar as well.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2025

GERMAINE

Convenient location next to Metro station makes it easy to get to all attractions without braking the bank. Good breakfast buffet but a little pricey. Clean room, clean and spacious bathroom. Adequate for a 2 night stay before a long road trip.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Lynn

Clean and spacious room, staff was excellent and accommodating and beds were very comfortable!

Leisure Family

8/10

Excellent

21 Nov 2025

Ikechukwu

Spotless room. Internet was spotty in the room I stayed in but otherwise fast in other areas of the hotel

8/10

Excellent

17 Nov 2025

Rhyarna

Room - nice clean renovated nicely bathrooms great shower very spacious
Got complimentary water in minifridge
Dont get a kettle in the room but it is only a 3*
Lighting in the room is okay not the best could have more a central light near the bed as found where mirror is situated it is quite dark
Breakfast - didnt have as apart of booking so cant comment
Location - great metro/train right outside
Walking is 30 mins to main centre ish to isnt too far if you enjoy walking
Hotel luggage storage - great!! It is big lockers to fit cases which is brilliant felt safe

Leisure Partner

10/10

Exceptional

15 Nov 2025

Mabel

Clean room, friendly and helpfull staff, good breakfast and good amenities.

Partner

10/10

Exceptional

11 Nov 2025

Elaine

Lovely, clean room, great views and so convenient for the metro

Leisure Partner

10/10

Exceptional

08 Nov 2025

Hector

Clean rooms with confortable king bed with city view and friendly.staff.

10/10

Exceptional

01 Nov 2025

Maria

Acta Piramides is an excellent hotel. The staff are very helpful and welcoming, the hotel is beautifully clean throughout and the breakfast is plentiful and delicious. The hotel is next to a metro station and bus stop, making it a convenient and easy 10 minute journey into the centre. The surrounding neighbourhood is well served with friendly bars and restaurants. An excellent stay, would definitely return.

Leisure Friends

8/10

Excellent

25 Oct 2025

Olga

Rooms are very specious. Bathroom shower was great. The hotel staff was very friendly and helpful. Metro is just a few steps from the hotel thus very convenient. Breakfast was okay. I recommend to offer \"make to order\" eggs.

Leisure Family

8/10

Excellent

22 Oct 2025

Fay

The room was immaculate, spacious, lovely modern bathroom. However it’s not sound proofed and I was woken up by the lift, by cleaners, high pitched noises around 7am, so sleep wasn’t great. There’s a large gap under the door so they need to fix the sound issues.

Leisure Self

8/10

Excellent

30 Sep 2025

Purva

Overall stay was great. Room is a bit small but clean and functional. Bathroom is well sized and very clean. Hotel staff is very friendly and helpful. Hotel also has self-serve lockers for free luggage storage. Hotel is located in a more residential area but right next to a metro station and bus stop, making it a very convenient location to stay in.

8/10

Excellent

28 Sep 2025

Emily

Clean, comfortable, helpful staff. My only complaint is the walls are paper thin and I could hear the movie from the room next door. I used a white noise app to be able to sleep.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Adrienne

The staff were kind and helpful. They provided us with an early checkin, which we really appreciated. The rooms were very clean. This is a great hotel. I would definitely return and recommend to anyone visiting Madrid. Thank you!

Leisure Family

10/10

Exceptional

17 Sep 2025

Yasmin

The location of this hotel was perfect for us. The train station is right next to the hotel. I will definitely return to this hotel

Leisure Family

10/10

Exceptional

17 Sep 2025

Bilal

Decent breakfast for the price, Clean rooms, friendly staff. Literally 10 steps away from Subway entrance. 20 min to downtown by metro, 30 walking..Good experience

Leisure Partner

10/10

Exceptional

16 Sep 2025

Guillermo

Exceptional hotel and exceptional hospitality! Will return if we come back to Madrid!

Leisure Family

8/10

Excellent

16 Sep 2025

Man Wai

Good location for basic hotel

It was quiet, clean and nice service next to metro station (go 2 levels deeper to metro).

Partner

10/10

Exceptional

16 Sep 2025

Guillermo

The staff is great specially Alejandro at the front desk and Enrique at the snack bar. Both were always so helpful and attentive.

Business_and_leisure Family

4/10

Poor

06 Sep 2025

Adriano

Very good hotel, but when I left my wife has forgotten her Panama in the room and the hotel didn’t offer any option to return it back. That was a pity since competition in Madrid is vastly and I will looking for a more service mind hotel next time.

10/10

Exceptional

03 Sep 2025

John

Confortable room for 4 of us, at a reasonable price with almost direct access to the Metro.

Leisure Family

2/10

Poor

30 Aug 2025

Andrea

Property is located so far away from anything. Although the metro is steps outside the door, there is ABSOLUTELY nothing, not even a coffee shop near the hotel so you must take at least a 10 min metro ride to arrive anywhere. Staff is rude. Rooms are extremely hot!!! Staff reports that they cannot lower thermostat lower than 73 degrees, so it makes sleeping difficult. Many guests complained of the heat and the hotel did nothing. There was no air circulation in the room or fans available. Also, and this is a big issue if you want to look presentable, you have to go to floor 2 to IRON your clothes!! Meaning, there are not individual irons in each room, but an “ironing” room that you have to get in an elevator from your room and go to the room to press your clothes. This makes getting ready in the morning difficult and time consuming. Whose idea was this? It seemed to me the hotel chain took every step to cut corners and minimize costs to make guests comfortable. I would not recommend this room. Oh, and the breakfast buffet was also sub-par and the hot food items were very cold.

Leisure Partner

10/10

Exceptional

14 Aug 2025

CHETHAN

Great location and comfortable stay.

Leisure Family

10/10

Exceptional

14 Aug 2025

Shariselle

Super good

Leisure Family

10/10

Exceptional

10 Aug 2025

Karen Lesley

Lovely staff at this hotel.
Hotel was spotlessly clean, staff were excellent, ideal for the Metro.
Only problem was other people slamming their room doors LOUDLY when arriving to their room late at night or leaving their room early morning.

Leisure Family

10/10

Exceptional

08 Aug 2025

Gabriel

Everything

6/10

Pleasant

31 Jul 2025

Verified traveler

Already done

Business

6/10

Pleasant

31 Jul 2025

Verified traveler

It is a nice hotel with professional staff at the reception, all doors should be equipped with a rubber stopper to prevent the noise that 99% of the guests and staff produce by slamming them constantly, you can't rest with that noise. The cleaning crew should be more considered of the guests and also reduce their laud voices every single morning. Thanks

Business

8/10

Excellent

28 Jul 2025

Christine

Everything was great!

10/10

Exceptional

20 Jul 2025

Gerardo

Parking on site.

8/10

Excellent

13 Jul 2025

RONALD

Friendly service, very good room

This was a late night arrival and early next morning departure kind of stay, so did not get to make use of many hotel amenities or see the neighborhood. That said, staff was friendly and helpful, room was clean, bed comfortable, slept well. Would stay here again and recommend to others.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Michel

Great hotel !

10/10

Exceptional

28 Jun 2025

Verified traveler

Great value

Great, comfortable and large rooms for a great price. Staff were nice!

Business Self

10/10

Exceptional

02 Jun 2025

Martyn

Excellent hotel at a reasonable price, we had a 1 night stay before heading to the train station (10 min taxi ride) for onward travel and it was just what we needed. The only improvement would be reducing the noise in a morning with doors closing loudly.

Leisure Family_with_children

8/10

Excellent

31 May 2025

Susan

The room is clean and reception is helpful.

8/10

Excellent

25 May 2025

Ken'Nadi

Took off a star because room is quite small. But otherwise fine accommodations

Leisure Partner

8/10

Excellent

24 May 2025

Yiu Ting

Spacious room, with complimentary water.
No kettle.

The room appears to be newly renovated, with strong water pressure.

I requested a double bed room. The hotel provided a room with two single beds merging into a double one. But one will fall down the middle of the bed.

Metro and train station are just outside the hotel, very convenient.

Luggage storage is free and have lockers, easy to use and you can get back your luggage without the need of the presence of the staff.

Leisure Family

8/10

Excellent

19 May 2025

Leon

The night manager on duty around 3AM May 11th 2025 was un-helpful to phrase it mildly. After verifying that I was staying there for the following 3 nights, he proceeded to tell me that the lobby bathroom was only for patrons of the bar which opened at Noon and closed at 10pm. This was entirely untrue because the lobby bathroom was right behind his desk and available.

Second unhelpful behavior he engaged in was stating that there were no vacancies for the night of 10th to 11th. (My check-in was on 11th) Later, when he saw that I wasn't leaving the lobby he proceeded to write $231 EUR as the rate for the remainder of the night - and this was about 60 Euros higher than my nightly rate for the other 3 nights. It is possible that this was a more luxurious accommodation - he did not say other than to tell me that I would have to change rooms after the first night. Either way, nobody checked out between the time I asked for availability around 3 AM and his overpriced proposal around 45 minutes later. And this means that there was something available, yet he hid the truth and told a lie. I suffered greatly that night as a result of this behavior.

Leisure Self

10/10

Exceptional

17 May 2025

Pat

Everything was perfect. The staff was very helpful and pleasant. The facilities were perfect - our room was comfortable, roomy enough, and well maintained. We were pleasantly surprised how convenient transportation was. The metro was literally right out the door.

Leisure Partner

6/10

Pleasant

16 May 2025

Shawn

Dog dropping outside the property by the entrace was there when I checked in on Monday and it was still there when I checked out. Walls are thin. You hear the next door toilet and shower running. The floor plan layout is interesting and could be the reason for hearing the excess noise. Elevators needs renovation. The room is nice tho.

Leisure Self

8/10

Excellent

13 May 2025

Siew

Property is in a very good condition for a 3 star hotel.
Location is amazing as there's a metro that's just right below.

Leisure Friends

10/10

Exceptional

13 May 2025

Verified traveler

Modern, clean, spacious, and comfortable

Enjoyed my stay here! Easily accessible with a metro and train station just outside and also lots of buses nearby. Luggage storage was convenient with self-storage lockers. Big, spacious room with plenty of space to open flat my medium hard-side suitcase. The bed was large and very comfortable. Rainfall shower and handheld combo worked well and the hand soap and shower gel smelled nice. I just wish the bathroom had an exhaust fan to minimize condensation from the shower (this doesn't seem to be a thing in Spain). Also, tissues, face cloths, and a kettle would be nice but I can make do without. Overall, a great hotel to stay at in Madrid and I would stay there again.

10/10

Exceptional

11 May 2025

douglas

Excelente Hotel, y excelente servicio al cliente. Los Recomiendo 100%.

Business_and_leisure Family

10/10

Exceptional

06 May 2025

SATOMI

The room was a simple decoration but clean with comfortable bed. It’s a quite spacious room.
The buffet breakfast was good too.

Business_and_leisure Self

10/10

Exceptional

04 May 2025

Charlotte

We enjoyed our stay at Acta Piramides. The property was well situated literately at the steps of the metro line, and also close enough for a reasonable walk into the center of Madrid. We really enjoyed that the property was close to the center but still felt quiet. The breakfast was quite good as well and the staff were friendly. We would absolutely stay here again.

Leisure Friends

10/10

Exceptional

29 Apr 2025

Valmiro

The staff was super friendly and helpful, breakfast was always fresh and tasted great. it is right on top of the subway and train station, and there is a bus stop right up front. it makes the location very convenient but you also get some noise due to the foot traffic. The room were comfortable, and housekeeping did a great job keeping the place clean. Just take in consideration that you will need to keep your window closed as people smoke in front of the hotel and if your window is open it will get inside the room.

Leisure Family

10/10

Exceptional

17 Apr 2025

Mitch

It is easy to get on the metro and go all over the city.

Leisure Family

10/10

Exceptional

10 Apr 2025

Ginger

Clean, comfortable, and modern hotel. Spacious room and conveniently located next to the metro line 5. Friendly and helpful staff. Would stay again next time in Madrid.

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

Agripina

The room is clean, location perfect,staff friendly and helpful. I would highly recommend Acta Piramedes.

Leisure Self

10/10

Exceptional

06 Apr 2025

Bobbie de

Beautiful hotel. Very new. Staff were friendly and the location is excellent.

10/10

Exceptional

03 Apr 2025

Jennifer

We had a great stay at Acta Pirámides Hotel! The location is fantastic, with the metro station right next door, making it super easy to get around Madrid. The staff were incredibly friendly and welcoming, always ready to help with anything I needed. We also really enjoyed the breakfast selection on our last day - there was plenty of variety to start the day off right. Overall, a comfortable and convenient place to stay. I would definitely return!

Leisure Family

10/10

Exceptional

03 Apr 2025

Erik

Amazing property, friendly staff, great breakfast!

Leisure Family

10/10

Exceptional

29 Mar 2025

Brian

We enjoyed the stay

10/10

Exceptional

25 Mar 2025

Ali

It was awesome to stay here Jose was absolutely fantastic and helpful . We both loved the breakfast and the rooms cleanliness. Just great

Business_and_leisure Family

10/10

Exceptional

16 Mar 2025

Ruairi

A very comfortable stay, the staff on reception were so helpful and managed to switch us to a double bed despite accidentally booking two singles. The room was spacious and the bed very comfortable

Leisure Partner

8/10

Excellent

03 Mar 2025

Ivan

Nice location and very modern! The only negative being the loud noise from the corridors and the thin walls.

Leisure Family

10/10

Exceptional

26 Feb 2025

Grace

Great hotel with a metro station just outside, we felt safe and walked back every evening. The room was bright, clean and a perfect size. All the staff were super friendly and welcoming. Loved Madrid and would definitely stay again or at another Acta hotel!

Leisure Partner

10/10

Exceptional

24 Feb 2025

Katie

A fantastic place. Very clean. Great location, just a bit out of the main centre but nice to the tube.

Leisure Family

10/10

Exceptional

19 Feb 2025

Hadi

Hotel was in main street. Staffs were nice and helpful. Breakfast was excellent. I love this hotel.